+381603022591
HistoryGreeting submissive (protected) · Turns assertive · d4881493
No speech at this point
Outbound call · 30 Sept 2026, 16:32:21
d4881493-6f75-47b7-a93e-8ddf013b5f52a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2SCL_Qouhte5QdgXw · activenode-d4881493-6f75-47b7-a93e-8ddf013b5f52Greeting submissive (protected) · Turns assertive · d4881493
No speech at this point
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}{
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"text": "Nažalost, nisam uspela da pronađem odgovarajuće podatke. Molim Vas, pokušajte ponovo kasnije.",
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}{
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}“Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?”
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}“Naravno. Recite mi prvo Vaše ime i prezime.”
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}“Hvala. Sada mi, molim Vas, izdiktirajte svoj JMBG svojim tempom.”
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}{
"id": "da114a65-f407-4be9-9402-5717fe4a61be",
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"key": "recordings/d4881493-6f75-47b7-a93e-8ddf013b5f52/audio/caller/da114a65-f407-4be9-9402-5717fe4a61be.wav",
"sha256": "20adb75604f1c5cb1166e5fabe27a395107f98f221c57b40f2200e63d1db20cd"
}“Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. Molim Vas, ponovite svoj JMBG.”
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}{
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}{
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}{
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}{
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}{
"id": "0be62d11-a55f-473b-8c44-c84bbc9afc8b",
"bucket": "livekit-node-stage",
"key": "recordings/d4881493-6f75-47b7-a93e-8ddf013b5f52/audio/caller/0be62d11-a55f-473b-8c44-c84bbc9afc8b.wav",
"sha256": "e5b955fb2433ce4996ca0eed229395cbef08cf02a9113d5018cbf97a6c9574af"
}{
"id": "2dd56396-21b5-43f8-8445-37d9a7eb1ac1",
"bucket": "livekit-node-stage",
"key": "recordings/d4881493-6f75-47b7-a93e-8ddf013b5f52/audio/caller/2dd56396-21b5-43f8-8445-37d9a7eb1ac1.wav",
"sha256": "72105a607ba6ce960f259ecb1cc9c665d54e0e9a07bba630609d13b506cf9389"
}“Hvala. Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. Da li želite da ponovim iznos?”
{
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}{
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}{
"id": "552265eb-49fc-4e09-9bcf-b17d63f4fd27",
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"sha256": "6bb347a970f71de4e9321b7750084ee42adcbae479da089f55f9ae4fb0f082c4"
}“Nažalost, nisam uspela da pronađem odgovarajuće podatke. Molim Vas, pokušajte ponovo kasnije.”
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}{
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}{
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"participants": [
{
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"kind": "human",
"name": "+381603022591",
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},
{
"id": "agent",
"kind": "agent",
"name": "AKI",
"status": "disconnected",
"behavior": {
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"greeting": {
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}
},
"template": {
"id": "c8387d21-1991-4c9e-b773-fe4c51724802@2",
"name": "AKI",
"audios": {
"greeting": {
"text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
"asset": {
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},
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"channels": 1,
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"durationMs": 7820,
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}
},
"prompts": {
"system": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja."
},
"latencyCovers": []
},
"definition": {
"kind": "code",
"options": {},
"voicePack": {
"id": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
"label": "AKI",
"model": "eleven_v3",
"voiceId": "oICC5xEEbDGIZC1LVOOM",
"language": "sr",
"provider": "elevenlabs"
},
"configuration": {
"name": "AKI",
"timing": {
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"openingMs": 1200,
"committedMs": 1100
},
"behavior": {
"turns": "assertive",
"greeting": {
"initiative": "submissive",
"interruptible": false
}
},
"providers": {
"ttv": "elevenlabs",
"vtt": "soniox",
"reply": "openai"
},
"voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
"systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja."
},
"implementation": {
"key": "aki",
"version": "1"
}
}
}
],
"currentSpeakerId": null,
"awaitingParticipantId": null
}Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.