Submissive waits for the caller, then greets after the opening pause. Assertive greets when the call is answered. Greeting interruptions are a separate choice.
Submissive yields when the caller speaks. Assertive finishes the current response. The soft pause starts preparing a reply; the committed pause allows it to speak.
Goals run in this order. Each goal has its own template and completion condition. The agent finishes when its final goal is complete. Goals can be reused by other agents.
Choose a goal or create one to get started.
End the call when a condition is met, from any goal. Closings use shared templates from the template library.
Unsaved draft. Save to add it to the agent list.