{ "id": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "number": "+381603022591", "direction": "outbound", "room": "node-d4881493-6f75-47b7-a93e-8ddf013b5f52", "status": "ended", "sipCallId": "SCL_Qouhte5QdgXw", "sipStatus": "active", "createdAt": "2026-09-30T14:32:21.422Z", "updatedAt": "2026-09-30T14:33:40.755Z", "answeredAt": "2026-09-30T14:32:29.858Z", "endedAt": "2026-09-30T14:33:40.748Z", "endedReason": "mismatch", "dialog": { "id": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "createdAt": "2026-09-30T14:32:21.422Z", "initialState": { "id": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan. 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Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 180, "historyStartedAt": "2026-09-30T14:32:21.422Z", "events": [ { "id": "ac9b3fe2-522a-4815-84b9-80aaa4535b0b", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-09-30T14:32:21.395Z", "recordedAt": "2026-09-30T14:32:21.422Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-d4881493-6f75-47b7-a93e-8ddf013b5f52", "type": "call.created", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "number": "+381603022591", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "d0532efe-76ef-498b-be35-e4869cc34789", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 2, "layer": "CALL", "type": 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"recordedAt": "2026-09-30T14:32:21.721Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "sipCallId": "SCL_Qouhte5QdgXw", "sipStatus": "dialing" }, "audioId": null, "audio": null }, { "id": "94c4b46c-ad83-4308-b4a8-7b3c57ea0742", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 7, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:32:26.799Z", "recordedAt": "2026-09-30T14:32:26.804Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "sipCallId": "SCL_Qouhte5QdgXw", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "b80d36a3-23f8-4048-9c77-ee344a0ebeaa", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 8, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:32:29.858Z", "recordedAt": "2026-09-30T14:32:29.866Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "sipCallId": "SCL_Qouhte5QdgXw", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "3a8960a8-4f98-4d14-978d-d6c0ccd96101", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-09-30T14:32:29.858Z", "recordedAt": "2026-09-30T14:32:29.868Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52" }, "audioId": null, "audio": null }, { "id": "61b04955-10df-4744-a5ea-808abc5d6019", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-09-30T14:32:30.156Z", "recordedAt": "2026-09-30T14:32:30.182Z", "operationId": 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"type": "silence.committed", "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "silenceId": "67855b1a-c301-4eda-ac2b-c16f0891ac7b", "durationMs": 1120, "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "7afad420-12bc-4201-aa1c-6f2f252e5c5d", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 14, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-09-30T14:32:31.386Z", "recordedAt": "2026-09-30T14:32:31.396Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "turnId": null, "participantId": "callee", "payload": { "atMs": 1236.9314429999995, "type": "silence.opening", "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "silenceId": "67855b1a-c301-4eda-ac2b-c16f0891ac7b", "durationMs": 1216, "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "693bd7b5-8700-44cf-baea-cd400d125991", "dialogId": 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Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "turnId": "0e5cfa71-042e-4dfe-a81b-eab785b80482", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "052a8a3b-b3e0-41bd-99c4-2f727b1e4a5f", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 16, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T14:32:31.410Z", "recordedAt": "2026-09-30T14:32:31.418Z", "operationId": "54d460fa-e061-4763-a1a1-20b9ebb5685e", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "asset": { "id": "0cc1ede2-5a86-434c-abf2-7c7f3ab43b09", "key": "recordings/d4881493-6f75-47b7-a93e-8ddf013b5f52/generated/0cc1ede2-5a86-434c-abf2-7c7f3ab43b09.wav", "bucket": "livekit-node-stage", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6" }, "format": "pcm_s16le", "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "channels": 1, "byteLength": 375360, "durationMs": 7820, "sampleRate": 24000 }, "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "operationId": "54d460fa-e061-4763-a1a1-20b9ebb5685e", "participantId": "agent" }, "audioId": "0cc1ede2-5a86-434c-abf2-7c7f3ab43b09", "audio": { "id": "0cc1ede2-5a86-434c-abf2-7c7f3ab43b09", "name": "aki-greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "byteLength": 375360, "durationMs": 7820, "bucket": "livekit-node-stage", "key": "recordings/d4881493-6f75-47b7-a93e-8ddf013b5f52/generated/0cc1ede2-5a86-434c-abf2-7c7f3ab43b09.wav", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6", "objectByteLength": 375404, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:32:20.634Z" } }, { "id": "716a91d3-1089-4431-8828-372b006951c6", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 17, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:32:32.191Z", "recordedAt": "2026-09-30T14:32:32.196Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": 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"2026-09-30T14:32:39.547Z", "operationId": "54d460fa-e061-4763-a1a1-20b9ebb5685e", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "operationId": "54d460fa-e061-4763-a1a1-20b9ebb5685e", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "820b2804-f319-42bc-b429-7d6ea2d3a86e", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 25, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-09-30T14:32:39.555Z", "recordedAt": "2026-09-30T14:32:39.572Z", "operationId": null, "turnId": "0e5cfa71-042e-4dfe-a81b-eab785b80482", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "turnId": "0e5cfa71-042e-4dfe-a81b-eab785b80482", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "fa268e4c-18e0-4b92-8703-c46dd593096e", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 26, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-09-30T14:32:39.575Z", "recordedAt": "2026-09-30T14:32:39.581Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "e99ea724-5ebd-4475-8238-ecbb62944b26", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 27, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, 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"layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-09-30T14:32:46.266Z", "recordedAt": "2026-09-30T14:32:46.276Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "turnId": null, "participantId": "callee", "payload": { "atMs": 16116.931443000001, "type": "silence.soft", "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "silenceId": "c5f68576-835e-4f31-a9f7-9708f871bf44", "durationMs": 352, "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "37755703-289e-4973-b22e-afb546b0427b", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 38, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-09-30T14:32:46.381Z", "recordedAt": "2026-09-30T14:32:46.387Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "turnId": "affca25f-33aa-4350-bdf2-d818cb4237f5", "participantId": "callee", "payload": { "text": "Zdravo, ja sam Dejan Vuković, i hoću da proverim moje stanje za kreditne kartice.", "type": "vtt.transcript.delta", "turnId": "affca25f-33aa-4350-bdf2-d818cb4237f5", "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "599df9c3-74b5-498c-a319-c44159e924b7", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 39, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-09-30T14:32:46.390Z", "recordedAt": "2026-09-30T14:32:46.394Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "turnId": "affca25f-33aa-4350-bdf2-d818cb4237f5", "participantId": "callee", "payload": { "text": "Zdravo, ja sam Dejan Vuković, i hoću da proverim moje stanje za kreditne kartice.", "type": "vtt.transcript.completed", "turnId": "affca25f-33aa-4350-bdf2-d818cb4237f5", "endedAt": "2026-09-30T14:32:45.914Z", "segmentId": "88c460b9-ebd7-4d8e-82ad-eee0377ac28d", "sessionId": 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"2026-09-30T14:32:50.189Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "e3313308-99af-4a2b-afea-48a85f9b6ae2", "key": "recordings/d4881493-6f75-47b7-a93e-8ddf013b5f52/audio/caller/e3313308-99af-4a2b-afea-48a85f9b6ae2.wav", "bucket": "livekit-node-stage", "objectSha256": "e6c5f28c3a341f083553091b457ce161eb3d06cb2c4471c3365045045f0595f4" }, "format": "pcm_s16le", "sha256": "fb5512f08e6414c071950718362165ad1735ac65a902a0b4481ec175e0be5d95", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "startedAt": "2026-09-30T14:32:48.170Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "participantId": "callee" }, "audioId": "e3313308-99af-4a2b-afea-48a85f9b6ae2", "audio": { "id": "e3313308-99af-4a2b-afea-48a85f9b6ae2", "name": null, "text": null, "format": 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"2026-09-30T14:33:06.170Z" } }, { "id": "91495924-8910-43ae-a7e0-aaf1efc4378c", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 94, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-09-30T14:33:06.514Z", "recordedAt": "2026-09-30T14:33:06.518Z", "operationId": null, "turnId": "617ec325-ea74-46c5-bb2c-072a9d94b65a", "participantId": null, "payload": { "text": "Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. Molim Vas, ponovite svoj JMBG.", "type": "dialog.response.ready", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "turnId": "617ec325-ea74-46c5-bb2c-072a9d94b65a", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2" }, "audioId": null, "audio": null }, { "id": "5354547c-0a21-437b-b6d1-9c26f0cab463", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 95, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-09-30T14:33:06.685Z", "recordedAt": "2026-09-30T14:33:06.696Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "turnId": null, "participantId": "callee", "payload": { "atMs": 36535.078735, "type": "silence.committed", "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "silenceId": "c4d23789-b596-438d-ae4d-7807ce22e4b8", "durationMs": 1120, "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "dae0b3cc-2b72-41dd-ac2e-83306b0c6a13", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 96, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-09-30T14:33:06.691Z", "recordedAt": "2026-09-30T14:33:06.704Z", "operationId": null, "turnId": "617ec325-ea74-46c5-bb2c-072a9d94b65a", "participantId": "callee", "payload": { "text": "1501990711235.", "type": "dialog.answer_received", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "turnId": "617ec325-ea74-46c5-bb2c-072a9d94b65a", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "aa05a1d8-0239-4cef-891f-7267665622aa", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 97, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-09-30T14:33:06.706Z", "recordedAt": "2026-09-30T14:33:06.710Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "customer.jmbg", "value": "1501990711235", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2" }, "audioId": null, "audio": null }, { "id": "07cfe6a8-0212-41c5-836e-58c7b3ad50c8", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 98, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-09-30T14:33:06.712Z", "recordedAt": "2026-09-30T14:33:06.715Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Dejan", "phase": "jmbg", "prezime": "Vuković", "fragments": [], "lastTurnId": "617ec325-ea74-46c5-bb2c-072a9d94b65a", "jmbgAttempts": 0, "lastQuestion": "mismatch", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "mismatchAttempts": 1 }, "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "46861d6f-7ac1-4f56-9354-c8e0d307e824", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 99, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-09-30T14:33:06.717Z", "recordedAt": "2026-09-30T14:33:06.720Z", "operationId": null, "turnId": "617ec325-ea74-46c5-bb2c-072a9d94b65a", "participantId": "agent", "payload": { "kind": "response", "text": "Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. Molim Vas, ponovite svoj JMBG.", "type": "dialog.turn.started", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "turnId": "617ec325-ea74-46c5-bb2c-072a9d94b65a", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "6c127641-8665-4132-82d1-3eaca2cadb34", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 100, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T14:33:06.723Z", "recordedAt": "2026-09-30T14:33:06.728Z", "operationId": "94e73a71-255e-4ee4-91e2-88159d52ce28", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. Molim Vas, ponovite svoj JMBG.", "asset": { "id": "08a3cfdd-79f5-46b8-a9ba-942713fb1205", "key": "recordings/d4881493-6f75-47b7-a93e-8ddf013b5f52/generated/08a3cfdd-79f5-46b8-a9ba-942713fb1205.wav", "bucket": "livekit-node-stage", "objectSha256": "768f2fcbf176a004cbec60f086c4adb718cd09bdb3bc9d544dcb38e274a32759" }, "format": "pcm_s16le", "sha256": "6a8d75c5fc61ebb2ce0ead07b035fbecbfffe2d3dbd2fae6d0fb983ef1d7d1bc", "channels": 1, "byteLength": 327360, "durationMs": 6820, "sampleRate": 24000 }, "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "operationId": "94e73a71-255e-4ee4-91e2-88159d52ce28", "participantId": "agent" }, "audioId": "08a3cfdd-79f5-46b8-a9ba-942713fb1205", "audio": { "id": "08a3cfdd-79f5-46b8-a9ba-942713fb1205", "name": "aki-mismatch", "text": "Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. Molim Vas, ponovite svoj JMBG.", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "6a8d75c5fc61ebb2ce0ead07b035fbecbfffe2d3dbd2fae6d0fb983ef1d7d1bc", "byteLength": 327360, "durationMs": 6820, "bucket": "livekit-node-stage", "key": "recordings/d4881493-6f75-47b7-a93e-8ddf013b5f52/generated/08a3cfdd-79f5-46b8-a9ba-942713fb1205.wav", "objectSha256": "768f2fcbf176a004cbec60f086c4adb718cd09bdb3bc9d544dcb38e274a32759", "objectByteLength": 327404, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:33:06.499Z" } }, { "id": "ad5f81c8-3a3f-4d0a-8066-15f8c86138cf", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 101, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:33:08.185Z", "recordedAt": "2026-09-30T14:33:08.192Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": 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"participantId": "callee", "payload": { "text": "0904987781072.", "type": "vtt.transcript.completed", "turnId": "627ae77e-7d4d-4ce0-868b-096f4ee580a4", "endedAt": "2026-09-30T14:33:21.823Z", "segmentId": "f545be1a-1a36-4313-883b-07760d535224", "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "startedAt": "2026-09-30T14:33:15.583Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "313adc09-c586-4498-871f-a04758f56202", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 128, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-09-30T14:33:22.309Z", "recordedAt": "2026-09-30T14:33:22.315Z", "operationId": null, "turnId": "d512a58f-405b-4214-b5d9-f26695c2dc28", "participantId": null, "payload": { "text": "0904987781072.", "type": "dialog.response.preparing", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "turnId": "d512a58f-405b-4214-b5d9-f26695c2dc28", 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Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. Da li želite da ponovim iznos?", "type": "dialog.response.ready", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "turnId": "d512a58f-405b-4214-b5d9-f26695c2dc28", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2" }, "audioId": null, "audio": null }, { "id": "6ebc1009-5c38-4f0e-bdaa-7239513e8e63", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 130, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-09-30T14:33:22.943Z", "recordedAt": "2026-09-30T14:33:22.955Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "turnId": null, "participantId": "callee", "payload": { "atMs": 52793.73756400001, "type": "silence.committed", "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "silenceId": "cc23b51a-91d2-4952-9ff2-9571c76de060", "durationMs": 1120, "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8876c175-0db6-4061-a10b-26887583e280", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 131, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-09-30T14:33:22.951Z", "recordedAt": "2026-09-30T14:33:22.960Z", "operationId": null, "turnId": "d512a58f-405b-4214-b5d9-f26695c2dc28", "participantId": "callee", "payload": { "text": "0904987781072.", "type": "dialog.answer_received", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "turnId": "d512a58f-405b-4214-b5d9-f26695c2dc28", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "c7bb41d5-faab-4b8b-8f70-d83a5227d6e5", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 132, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-09-30T14:33:22.962Z", "recordedAt": "2026-09-30T14:33:22.965Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "customer.jmbg", "value": "0904987781072", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2" }, "audioId": null, "audio": null }, { "id": "3a52d56b-2580-433e-a04f-203a62f914cf", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 133, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-09-30T14:33:22.967Z", "recordedAt": "2026-09-30T14:33:22.971Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "card.available", "value": "minus dve hiljade trista pedeset dinara", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2" }, "audioId": null, "audio": null }, { "id": "8c601193-4b0c-4513-8d03-3a2d874b9cad", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 134, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-09-30T14:33:22.973Z", "recordedAt": "2026-09-30T14:33:22.977Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Dejan", "phase": "offer", "prezime": "Vuković", "foundJmbg": "0904987781072", "fragments": [], "lastTurnId": "d512a58f-405b-4214-b5d9-f26695c2dc28", "jmbgAttempts": 0, "lastQuestion": "repeat_offer", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "mismatchAttempts": 1 }, "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "3e5b6cba-97a5-4768-82a6-465f44bbccc5", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 135, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-09-30T14:33:22.979Z", "recordedAt": "2026-09-30T14:33:22.982Z", "operationId": null, "turnId": "d512a58f-405b-4214-b5d9-f26695c2dc28", "participantId": "agent", "payload": { "kind": "response", "text": "Hvala. Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. Da li želite da ponovim iznos?", "type": "dialog.turn.started", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "turnId": "d512a58f-405b-4214-b5d9-f26695c2dc28", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "e7aee34f-0892-4a1d-a71d-89246f77d3ba", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 136, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T14:33:22.986Z", "recordedAt": "2026-09-30T14:33:22.995Z", "operationId": "007be843-bd57-47a7-8793-484b460af160", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Hvala. Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. Da li želite da ponovim iznos?", "asset": { "id": "9bd510df-c91f-461d-b583-19253ab14c4d", "key": "recordings/d4881493-6f75-47b7-a93e-8ddf013b5f52/generated/9bd510df-c91f-461d-b583-19253ab14c4d.wav", "bucket": "livekit-node-stage", "objectSha256": "099eef040f945e7b646d52002c1bdba3e9b0a1855ad293c1d68add6cf1f0701c" }, "format": "pcm_s16le", "sha256": "35bcb07efdcb21767c774a2deebf02182886f6f6caface8c8aba82c5b003066f", "channels": 1, "byteLength": 423360, "durationMs": 8820, "sampleRate": 24000 }, "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "operationId": "007be843-bd57-47a7-8793-484b460af160", "participantId": "agent" }, "audioId": "9bd510df-c91f-461d-b583-19253ab14c4d", "audio": { "id": "9bd510df-c91f-461d-b583-19253ab14c4d", "name": "aki-checking-balance-0904987781072-repeat_offer", "text": "Hvala. Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. Da li želite da ponovim iznos?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "35bcb07efdcb21767c774a2deebf02182886f6f6caface8c8aba82c5b003066f", "byteLength": 423360, "durationMs": 8820, "bucket": "livekit-node-stage", "key": "recordings/d4881493-6f75-47b7-a93e-8ddf013b5f52/generated/9bd510df-c91f-461d-b583-19253ab14c4d.wav", "objectSha256": "099eef040f945e7b646d52002c1bdba3e9b0a1855ad293c1d68add6cf1f0701c", "objectByteLength": 423404, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:33:22.770Z" } }, { "id": "6d6403a9-64ac-489d-b799-0184cb48fd2c", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 137, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:33:24.184Z", "recordedAt": "2026-09-30T14:33:24.190Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": 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Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. 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null }, { "id": "239b719d-bd74-426c-bba2-a3d67d111f30", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 158, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-09-30T14:33:34.692Z", "recordedAt": "2026-09-30T14:33:34.695Z", "operationId": null, "turnId": "d365e4b8-5960-4314-ba8d-f09415bfff1b", "participantId": null, "payload": { "text": "A, jao, pa kako minus?", "type": "dialog.response.preparing", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "turnId": "d365e4b8-5960-4314-ba8d-f09415bfff1b", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2" }, "audioId": null, "audio": null }, { "id": "5b79874a-a0bf-4936-9d17-b4151b48a141", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 159, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-09-30T14:33:34.714Z", "recordedAt": "2026-09-30T14:33:34.717Z", "operationId": null, "turnId": "d365e4b8-5960-4314-ba8d-f09415bfff1b", "participantId": null, "payload": { "text": "Nažalost, nisam uspela da pronađem odgovarajuće podatke. 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Molim Vas, pokušajte ponovo kasnije.", "type": "dialog.turn.started", "callId": "d4881493-6f75-47b7-a93e-8ddf013b5f52", "turnId": "d365e4b8-5960-4314-ba8d-f09415bfff1b", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "396e8c54-71bf-4486-8484-0b589d2be200", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 166, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T14:33:35.368Z", "recordedAt": "2026-09-30T14:33:35.374Z", "operationId": "be67a272-d494-4038-9562-3246e593edb8", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Nažalost, nisam uspela da pronađem odgovarajuće podatke. Molim Vas, pokušajte ponovo kasnije.", "asset": { "id": "1ae554b0-d453-4b9d-8f13-89805103623b", "key": "recordings/d4881493-6f75-47b7-a93e-8ddf013b5f52/generated/1ae554b0-d453-4b9d-8f13-89805103623b.wav", "bucket": "livekit-node-stage", "objectSha256": "86ea37be61d03bab9ca363197b28ebb8617d343290c65fe4814a304880795db5" }, "format": "pcm_s16le", "sha256": "2c1432ae79c3b5244b374bce303da1b610f48b438c16abd7852a942046e9e4d3", "channels": 1, "byteLength": 241920, "durationMs": 5040, "sampleRate": 24000 }, "sessionId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "operationId": "be67a272-d494-4038-9562-3246e593edb8", "participantId": "agent" }, "audioId": "1ae554b0-d453-4b9d-8f13-89805103623b", "audio": { "id": "1ae554b0-d453-4b9d-8f13-89805103623b", "name": "aki-mismatch_failed", "text": "Nažalost, nisam uspela da pronađem odgovarajuće podatke. Molim Vas, pokušajte ponovo kasnije.", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "2c1432ae79c3b5244b374bce303da1b610f48b438c16abd7852a942046e9e4d3", "byteLength": 241920, "durationMs": 5040, "bucket": "livekit-node-stage", "key": "recordings/d4881493-6f75-47b7-a93e-8ddf013b5f52/generated/1ae554b0-d453-4b9d-8f13-89805103623b.wav", "objectSha256": "86ea37be61d03bab9ca363197b28ebb8617d343290c65fe4814a304880795db5", "objectByteLength": 241964, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:33:34.698Z" } }, { "id": "b5552bcb-a0c3-4610-953a-8c48a9e74ecd", "dialogId": "a7195b60-6369-4a3b-8b9f-0c5b42e5b0e2", "sequence": 167, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:33:36.185Z", "recordedAt": "2026-09-30T14:33:36.191Z", "operationId": "0f63813f-7989-4eb9-a8ce-864432dc7eb0", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": 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