+38163402940
HistoryGreeting submissive (interruptible) · Turns submissive · bd88f232
No speech at this point
Outbound call · 28 Sept 2026, 11:12:05
bd88f232-3904-463c-b643-a84aedab365985dc561e-eac0-450e-aacd-1877d996a592SCL_V8uGFVDbS7Nc · activenode-bd88f232-3904-463c-b643-a84aedab3659Greeting submissive (interruptible) · Turns submissive · bd88f232
No speech at this point
{
"id": "fbbdb1f7-3eea-45e4-8892-0f4304d40f68",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"room": "node-bd88f232-3904-463c-b643-a84aedab3659",
"type": "call.created",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"number": "+38163402940",
"direction": "outbound"
}
}{
"id": "f733d8f8-2249-4d94-8a7e-e96e645c7a3e",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "call.connecting",
"callId": "bd88f232-3904-463c-b643-a84aedab3659"
}
}{
"id": "4aafece3-8943-48fa-a94e-9b5353a2d103",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "dialog.started",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592"
}
}{
"id": "c70811b6-7fbb-471a-b96d-8a9e929b5f3f",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "call.sip_status",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"sipCallId": "SCL_V8uGFVDbS7Nc"
}
}{
"id": "d5f70ad6-2713-4836-8501-133139a406cb",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "call.participant_joined",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"participantId": "callee"
}
}{
"id": "b772182b-e03b-4423-bb79-bf54e1c4e45e",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "call.sip_status",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"sipCallId": "SCL_V8uGFVDbS7Nc",
"sipStatus": "dialing"
}
}{
"id": "e0561d11-a39f-4016-8600-c0ce809ef267",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "call.sip_status",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"sipCallId": "SCL_V8uGFVDbS7Nc",
"sipStatus": "ringing"
}
}{
"id": "94761f62-1316-4707-9833-35f9c9ecea13",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "call.sip_status",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"sipCallId": "SCL_V8uGFVDbS7Nc",
"sipStatus": "active"
}
}{
"id": "0fafa8fd-ab37-4317-8236-11bdbb25e309",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "call.connected",
"callId": "bd88f232-3904-463c-b643-a84aedab3659"
}
}{
"id": "8ad71286-5c7d-407b-b328-77c7eb18d3da",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"mode": "live",
"type": "vtt.started",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "68776ecc-883f-4f58-9339-603bd639395b",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "dialog.ready",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"behavior": {
"turns": "submissive",
"greeting": {
"initiative": "submissive",
"interruptible": true
}
},
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592"
}
}{
"id": "f44fbf7e-45a6-4bb5-b898-132755024adb",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 347.58754299999964,
"type": "silence.soft",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"silenceId": "5a721242-9663-40a6-925b-adc64beb8827",
"durationMs": 320,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "1b914806-4825-4741-8aa4-8f1ca1259eb7",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 731.5875429999996,
"type": "silence.committed",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"silenceId": "5a721242-9663-40a6-925b-adc64beb8827",
"durationMs": 704,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "fbcc570a-d53b-4f8c-9b5f-9a54c297fb82",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 1531.5875429999996,
"type": "silence.opening",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"silenceId": "5a721242-9663-40a6-925b-adc64beb8827",
"durationMs": 1504,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "d1d74401-1cee-478e-a40e-8549d6cfd445",
"version": 1,
"operationId": null,
"turnId": "23405a15-c7c1-4bff-aea5-7ad910ec0721",
"audioId": null,
"payload": {
"kind": "greeting",
"text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?",
"type": "dialog.turn.started",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "23405a15-c7c1-4bff-aea5-7ad910ec0721",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"participantId": "agent"
}
}{
"id": "a282fa5c-4825-4838-9fe7-d07f0e00e189",
"version": 1,
"operationId": "ab2c47b8-0254-486d-9d9a-a4617187bb74",
"turnId": null,
"audioId": "644d5ce8-d693-4628-ab62-0426594639f3",
"payload": {
"type": "audio.playback.started",
"audio": {
"text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?",
"asset": {
"id": "644d5ce8-d693-4628-ab62-0426594639f3",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/generated/644d5ce8-d693-4628-ab62-0426594639f3.wav",
"bucket": "livekit-node-stage",
"objectSha256": "580b73468b58b9e7c8d6a9d832719910300b812df5c5e43084ed656f81455bab"
},
"format": "pcm_s16le",
"sha256": "730c0ba563999a12d1f7bc8bb4a619b1c590f2028a35d09e7e03cb36519117f6",
"channels": 1,
"byteLength": 352800,
"durationMs": 7350,
"sampleRate": 24000
},
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ab2c47b8-0254-486d-9d9a-a4617187bb74",
"participantId": "agent"
}
}{
"id": "6c81dcf1-9854-4aa0-8efa-f94059f0de96",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 1595.5875429999996,
"type": "speech.started",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "ab4464ee-979f-45a8-aeef-ca8bf97c8b50",
"version": 1,
"operationId": null,
"turnId": "23405a15-c7c1-4bff-aea5-7ad910ec0721",
"audioId": null,
"payload": {
"type": "dialog.interrupted",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "23405a15-c7c1-4bff-aea5-7ad910ec0721",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"byParticipantId": "callee",
"interruptedParticipantId": "agent"
}
}{
"id": "da298502-b510-4bfc-bb64-0e5581b7fbf8",
"version": 1,
"operationId": "ab2c47b8-0254-486d-9d9a-a4617187bb74",
"turnId": null,
"audioId": null,
"payload": {
"type": "audio.playback.cancelled",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ab2c47b8-0254-486d-9d9a-a4617187bb74",
"participantId": "agent"
}
}{
"id": "cc02c8b2-be9c-4210-b737-9d478e546a50",
"version": 1,
"operationId": "ab2c47b8-0254-486d-9d9a-a4617187bb74",
"turnId": null,
"audioId": "faed5320-aea2-4161-aecd-cdb83054c6ae",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "faed5320-aea2-4161-aecd-cdb83054c6ae",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/faed5320-aea2-4161-aecd-cdb83054c6ae.wav",
"bucket": "livekit-node-stage",
"objectSha256": "56a137df0ee37743b906519851b09172dcd7de5f9b6dab78595f84828a6eee64"
},
"format": "pcm_s16le",
"sha256": "aff06d6c695dc099b3384ad1eaf6d1e632fe9767bb9c52ae5c164310f180c29f",
"channels": 1,
"byteLength": 4310,
"durationMs": 89.79166666666667,
"sampleRate": 24000
},
"speaker": "agent",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:17.219Z",
"operationId": "ab2c47b8-0254-486d-9d9a-a4617187bb74",
"participantId": "agent"
}
}{
"id": "c2ced108-2fcf-41b2-8ae5-321368f23082",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"name": "Greet and soft identify",
"type": "dialog.goal.started",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"goalId": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"goalIndex": 0
}
}{
"id": "b359f48a-4238-46af-9e53-790e4d850ac6",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": "807f2834-eb8c-40f4-95d3-d8e87c5fb950",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "807f2834-eb8c-40f4-95d3-d8e87c5fb950",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/807f2834-eb8c-40f4-95d3-d8e87c5fb950.wav",
"bucket": "livekit-node-stage",
"objectSha256": "9a7cb6b37c2aa3e5d99fa025767ccce10b6d331dc4ca037d0a1af6a8bc65a468"
},
"format": "pcm_s16le",
"sha256": "06027de406938cd4d61e030fd95014bbe77b290c89eb14f38caff475b0471123",
"channels": 1,
"byteLength": 96000,
"durationMs": 2000,
"sampleRate": 24000
},
"speaker": "caller",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:15.670Z",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "f8141861-9a3e-4feb-92d8-5b6cabaf85de",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 2043.5875429999996,
"type": "speech.stopped",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"silenceId": "c1cd8e62-7449-4a7e-9903-a617a7f7613a",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "b1daaa59-b7f2-41f3-930e-89b951948097",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 2363.5875429999996,
"type": "silence.soft",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"silenceId": "c1cd8e62-7449-4a7e-9903-a617a7f7613a",
"durationMs": 320,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "6936f591-9601-4357-be99-06346b3722ff",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 2747.5875429999996,
"type": "silence.committed",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"silenceId": "c1cd8e62-7449-4a7e-9903-a617a7f7613a",
"durationMs": 704,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "2eb73099-ff95-4e33-bc22-d0b331f13bef",
"version": 1,
"operationId": null,
"turnId": "c763f418-6c0b-4581-ab2c-b4456bcc22a7",
"audioId": null,
"payload": {
"kind": "filler",
"text": "Samo trenutak.",
"type": "dialog.turn.started",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "c763f418-6c0b-4581-ab2c-b4456bcc22a7",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"participantId": "agent"
}
}{
"id": "8f8989b5-b3c3-4bf1-a7c7-3273367568b8",
"version": 1,
"operationId": "c33b47e6-f92b-4ce3-b197-e0f33b27541b",
"turnId": null,
"audioId": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
"payload": {
"type": "audio.playback.started",
"audio": {
"text": "Samo trenutak.",
"asset": {
"id": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
"key": "fillers/elevenlabs-deba92fb780196bd/5163f8dd-3cfc-439d-a517-9d082ff5f389.wav",
"bucket": "livekit-node-stage",
"objectSha256": "3e85277aae78e1d14a04c62294de7be0490f94fadf132b9faa578b17f2cbe399"
},
"format": "pcm_s16le",
"sha256": "8982969394bda34e9f2bf882b2784cede57b4f965f70d33524cba67dcc532615",
"channels": 1,
"byteLength": 46080,
"durationMs": 960,
"sampleRate": 24000
},
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "c33b47e6-f92b-4ce3-b197-e0f33b27541b",
"participantId": "agent"
}
}{
"id": "e08d410c-91e8-4268-8ac9-95a669c3bf43",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": "item_ET1hBTFq5kWzKDchAzkTx",
"audioId": null,
"payload": {
"text": "H",
"type": "vtt.transcript.delta",
"turnId": "item_ET1hBTFq5kWzKDchAzkTx",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "55046629-5457-453d-9d3e-3dbce1cf8743",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": "item_ET1hBTFq5kWzKDchAzkTx",
"audioId": null,
"payload": {
"text": "vala",
"type": "vtt.transcript.delta",
"turnId": "item_ET1hBTFq5kWzKDchAzkTx",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "64ca481d-ebd8-4e76-ae22-eaf11a20b8ed",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": "item_ET1hBTFq5kWzKDchAzkTx",
"audioId": null,
"payload": {
"text": ".",
"type": "vtt.transcript.delta",
"turnId": "item_ET1hBTFq5kWzKDchAzkTx",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "82814821-2ae0-4363-8197-d135299444fb",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": "item_ET1hBTFq5kWzKDchAzkTx",
"audioId": null,
"payload": {
"text": "Hvala.",
"type": "vtt.transcript.completed",
"turnId": "item_ET1hBTFq5kWzKDchAzkTx",
"endedAt": "2026-09-28T09:12:17.686Z",
"segmentId": "6ed58bbf-34fd-4baa-a4ef-a2a923a3b90e",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:17.238Z",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "bc10af36-499b-4970-81d5-c6f999f98517",
"version": 1,
"operationId": null,
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"audioId": null,
"payload": {
"text": "Hvala.",
"type": "dialog.response.preparing",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592"
}
}{
"id": "610a139b-8367-480f-85c7-a46fe3ba31e5",
"version": 1,
"operationId": "5770c45f-669a-4987-8ed7-baceb6663f33",
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"audioId": null,
"payload": {
"type": "llm.started",
"goalId": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c",
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"purpose": "goal_turn",
"goalIndex": 0,
"iteration": 1,
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "5770c45f-669a-4987-8ed7-baceb6663f33",
"retryAllowed": true,
"participantId": "agent"
}
}{
"id": "8eb9d625-7946-4ee6-96d3-3eebc8c11789",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": "f75f74bb-bfd9-41ae-8581-942e5bfffbe6",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "f75f74bb-bfd9-41ae-8581-942e5bfffbe6",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/f75f74bb-bfd9-41ae-8581-942e5bfffbe6.wav",
"bucket": "livekit-node-stage",
"objectSha256": "1a0779bee51e5717d19954b21c46b76e1924881b1f4f6c85e76e8b322b765c13"
},
"format": "pcm_s16le",
"sha256": "bf355e2349ff56d56518593be913221eec05c52d38a89fe8a6bb1e2bda7e8779",
"channels": 1,
"byteLength": 96000,
"durationMs": 2000,
"sampleRate": 24000
},
"speaker": "caller",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:17.670Z",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "2bad9fd7-c3e3-4f36-b0a5-fe5d66fa85a6",
"version": 1,
"operationId": "c33b47e6-f92b-4ce3-b197-e0f33b27541b",
"turnId": null,
"audioId": null,
"payload": {
"type": "audio.playback.finished",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "c33b47e6-f92b-4ce3-b197-e0f33b27541b",
"participantId": "agent"
}
}{
"id": "32f50e44-9999-4c99-9249-26e5f058e9d6",
"version": 1,
"operationId": "c33b47e6-f92b-4ce3-b197-e0f33b27541b",
"turnId": null,
"audioId": "ad8bb308-9d92-4bb1-85bd-c682a19548b8",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "ad8bb308-9d92-4bb1-85bd-c682a19548b8",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/ad8bb308-9d92-4bb1-85bd-c682a19548b8.wav",
"bucket": "livekit-node-stage",
"objectSha256": "912ea1310bb98623945d7c7d1e0d9e5fd32392b80e818e81e4fd43d1b5f10432"
},
"format": "pcm_s16le",
"sha256": "019726fba4d743ff7f3299daa52cddc5e1fd5893590f162e57c2200ce8021d6a",
"channels": 1,
"byteLength": 60480,
"durationMs": 1260,
"sampleRate": 24000
},
"speaker": "agent",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:18.435Z",
"operationId": "c33b47e6-f92b-4ce3-b197-e0f33b27541b",
"participantId": "agent"
}
}{
"id": "b3378cae-abfd-44cf-aba2-e42c55c78ef2",
"version": 1,
"operationId": null,
"turnId": "c763f418-6c0b-4581-ab2c-b4456bcc22a7",
"audioId": null,
"payload": {
"kind": "filler",
"text": "Samo trenutak.",
"type": "dialog.turn.completed",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "c763f418-6c0b-4581-ab2c-b4456bcc22a7",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"participantId": "agent"
}
}{
"id": "22910ce0-1bb3-4ad8-baa4-0fd453c22b15",
"version": 1,
"operationId": "5770c45f-669a-4987-8ed7-baceb6663f33",
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"audioId": null,
"payload": {
"type": "llm.finished",
"goalId": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c",
"reason": "User has not identified themselves yet; only a polite acknowledgment 'Hvala' was given.",
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"values": [],
"purpose": "goal_turn",
"nextTurn": "Da li ste vi Miladin Tošić? Molim vas potvrdite da bismo mogli nastaviti.",
"completed": false,
"elapsedMs": 2443,
"goalIndex": 0,
"iteration": 1,
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "5770c45f-669a-4987-8ed7-baceb6663f33",
"participantId": "agent"
}
}{
"id": "48b3038b-d970-403e-a780-a7b03e987ed5",
"version": 1,
"operationId": "4def83e7-269e-43ab-9501-6ecfb84ca5a8",
"turnId": null,
"audioId": null,
"payload": {
"mode": "live",
"text": "Da li ste vi Miladin Tošić? Molim vas potvrdite da bismo mogli nastaviti.",
"type": "ttv.started",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "4def83e7-269e-43ab-9501-6ecfb84ca5a8",
"participantId": "agent"
}
}{
"id": "4a104631-f9d9-4fa6-99be-265dc0dbacbf",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": "6bf95c19-3255-4c20-81c3-02ca0c777661",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "6bf95c19-3255-4c20-81c3-02ca0c777661",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/6bf95c19-3255-4c20-81c3-02ca0c777661.wav",
"bucket": "livekit-node-stage",
"objectSha256": "478a6dfad11e6f6312623f7b8f70382b90f0da697a10f879139afc332f696772"
},
"format": "pcm_s16le",
"sha256": "337745214301c2e0ada16b3b368afbad0e8be7ce486302522ce9cd6b61fd35e4",
"channels": 1,
"byteLength": 96000,
"durationMs": 2000,
"sampleRate": 24000
},
"speaker": "caller",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:19.670Z",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "2337445b-803c-467f-80f6-dd8a28e14102",
"version": 1,
"operationId": "4def83e7-269e-43ab-9501-6ecfb84ca5a8",
"turnId": null,
"audioId": null,
"payload": {
"type": "ttv.finished",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "4def83e7-269e-43ab-9501-6ecfb84ca5a8",
"participantId": "agent"
}
}{
"id": "60e1d274-7788-485e-b40d-146ea23cd353",
"version": 1,
"operationId": null,
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"audioId": null,
"payload": {
"text": "Da li ste vi Miladin Tošić? Molim vas potvrdite da bismo mogli nastaviti.",
"type": "dialog.response.ready",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592"
}
}{
"id": "a068fd1d-1b25-427e-9402-d8d18c919b0c",
"version": 1,
"operationId": null,
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"audioId": null,
"payload": {
"text": "Hvala.",
"type": "dialog.answer_received",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"participantId": "callee"
}
}{
"id": "65a565da-f682-4819-8e5b-5bcf95b71f10",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"key": "isIdentified",
"type": "dialog.goal.evaluated",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"goalId": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c",
"reason": "User has not identified themselves yet; only a polite acknowledgment 'Hvala' was given.",
"values": {
"phone": "+38163402940",
"customer": {
"phone": "+38163402940"
},
"isIdentified": false
},
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"completed": false,
"goalIndex": 0,
"iteration": 1
}
}{
"id": "4879cbb4-4a3e-4375-830d-bfab9522f9d3",
"version": 1,
"operationId": null,
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"audioId": null,
"payload": {
"kind": "response",
"text": "Da li ste vi Miladin Tošić? Molim vas potvrdite da bismo mogli nastaviti.",
"type": "dialog.turn.started",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"participantId": "agent"
}
}{
"id": "084f10ac-1bf5-4dc0-9976-82afca555b17",
"version": 1,
"operationId": "1222002d-e3f3-4453-8e0a-3db5a6434e75",
"turnId": null,
"audioId": "0e486b85-ceb4-4a25-b799-61568427c504",
"payload": {
"type": "audio.playback.started",
"audio": {
"text": "Da li ste vi Miladin Tošić? Molim vas potvrdite da bismo mogli nastaviti.",
"asset": {
"id": "0e486b85-ceb4-4a25-b799-61568427c504",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/generated/0e486b85-ceb4-4a25-b799-61568427c504.wav",
"bucket": "livekit-node-stage",
"objectSha256": "3ccc4d62e259fe31c57a6f51b2ef052b718fefffa01f8598b84213216b2465b0"
},
"format": "pcm_s16le",
"sha256": "24d831c0e0383c14cae3c81dc1cb49fa9d88af95d6d0ecac2fce8980bb4149ad",
"channels": 1,
"byteLength": 192000,
"durationMs": 4000,
"sampleRate": 24000
},
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "1222002d-e3f3-4453-8e0a-3db5a6434e75",
"participantId": "agent"
}
}{
"id": "01c9e6c9-9c84-4e60-b5ca-32da2843805a",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": "fa8bf597-a304-47a4-921f-0c9ceb0f9451",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "fa8bf597-a304-47a4-921f-0c9ceb0f9451",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/fa8bf597-a304-47a4-921f-0c9ceb0f9451.wav",
"bucket": "livekit-node-stage",
"objectSha256": "65f875f3c7182bc3d5f0440220c473d50725827a2fbdf77388b82d2dc7a5afd9"
},
"format": "pcm_s16le",
"sha256": "6d718ac33ea3c435a4cbda7148a2a1b31ea04e4d9316d020781dedd8fcc639cc",
"channels": 1,
"byteLength": 96000,
"durationMs": 2000,
"sampleRate": 24000
},
"speaker": "caller",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:21.670Z",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "00c05195-d9e3-4e5b-b33f-8f7807463407",
"version": 1,
"operationId": "1222002d-e3f3-4453-8e0a-3db5a6434e75",
"turnId": null,
"audioId": "10e8b799-7516-4052-a0e5-31ed3713c8e2",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "10e8b799-7516-4052-a0e5-31ed3713c8e2",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/10e8b799-7516-4052-a0e5-31ed3713c8e2.wav",
"bucket": "livekit-node-stage",
"objectSha256": "08cf4b49417e1fee51af4c4e31b594a6dd4b9731c3e26d0dd16383d730a33d74"
},
"format": "pcm_s16le",
"sha256": "60b81a0ed79697969d30e15966a235162644569f949236fc8ed156bd41e55b8a",
"channels": 1,
"byteLength": 96000,
"durationMs": 2000,
"sampleRate": 24000
},
"speaker": "agent",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:22.460Z",
"operationId": "1222002d-e3f3-4453-8e0a-3db5a6434e75",
"participantId": "agent"
}
}{
"id": "a9e10fe2-e87a-4abc-8feb-9203a43451d2",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": "0caa3ac2-bfc9-4dac-ae43-9626e56bec07",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "0caa3ac2-bfc9-4dac-ae43-9626e56bec07",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/0caa3ac2-bfc9-4dac-ae43-9626e56bec07.wav",
"bucket": "livekit-node-stage",
"objectSha256": "b1012c8aaeb2aa0dddd2c567b0f72584e105c5c70e0baf25db03d650df103e7f"
},
"format": "pcm_s16le",
"sha256": "38e98eb31534e4ada620c5ed6e45f95ed37898f91fdd623f87c7e6290d346c4b",
"channels": 1,
"byteLength": 96000,
"durationMs": 2000,
"sampleRate": 24000
},
"speaker": "caller",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:23.670Z",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "255f4611-0333-4055-ab8b-3ead7b1c5202",
"version": 1,
"operationId": "1222002d-e3f3-4453-8e0a-3db5a6434e75",
"turnId": null,
"audioId": "3dca265c-0afb-4a86-ad2e-dafe3e8007ea",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "3dca265c-0afb-4a86-ad2e-dafe3e8007ea",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/3dca265c-0afb-4a86-ad2e-dafe3e8007ea.wav",
"bucket": "livekit-node-stage",
"objectSha256": "0506053f9dbe3bcc38f8d3dd1bd3cb57ca4f7947790a2de88e6a3299492935ec"
},
"format": "pcm_s16le",
"sha256": "db05665ff75324dbea2b174d1cd5c2513973ed38e1e541ca3cbf4d1e4c9ea84d",
"channels": 1,
"byteLength": 96000,
"durationMs": 2000,
"sampleRate": 24000
},
"speaker": "agent",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:24.460Z",
"operationId": "1222002d-e3f3-4453-8e0a-3db5a6434e75",
"participantId": "agent"
}
}{
"id": "517e32f5-fb4c-406e-860f-ce1d92943008",
"version": 1,
"operationId": "1222002d-e3f3-4453-8e0a-3db5a6434e75",
"turnId": null,
"audioId": null,
"payload": {
"type": "audio.playback.finished",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "1222002d-e3f3-4453-8e0a-3db5a6434e75",
"participantId": "agent"
}
}{
"id": "7539f8a9-538a-4b87-bcdd-00695fca97b7",
"version": 1,
"operationId": "1222002d-e3f3-4453-8e0a-3db5a6434e75",
"turnId": null,
"audioId": "dfefd22c-b088-407e-b0f8-6b04f2365e1b",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "dfefd22c-b088-407e-b0f8-6b04f2365e1b",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/dfefd22c-b088-407e-b0f8-6b04f2365e1b.wav",
"bucket": "livekit-node-stage",
"objectSha256": "651d0bac16d2010f6d3ff53b1b4493814736616c0e89528e7a723bee13a8152d"
},
"format": "pcm_s16le",
"sha256": "9202e68fbe5587e30738f2f118e87e10202a6eabd7297e1299978ed53c3a8f46",
"channels": 1,
"byteLength": 14400,
"durationMs": 300,
"sampleRate": 24000
},
"speaker": "agent",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:26.460Z",
"operationId": "1222002d-e3f3-4453-8e0a-3db5a6434e75",
"participantId": "agent"
}
}{
"id": "67217efb-c27c-4436-866b-831cd8dd2fcf",
"version": 1,
"operationId": null,
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"audioId": null,
"payload": {
"kind": "response",
"text": "Da li ste vi Miladin Tošić? Molim vas potvrdite da bismo mogli nastaviti.",
"type": "dialog.turn.completed",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "2f0dc41e-56d1-4cb1-87aa-c6b419433be3",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"participantId": "agent"
}
}{
"id": "39ed990f-4452-4655-854d-8f0334875ca2",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 11707.587543000001,
"type": "speech.started",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "c0519d7a-9350-435e-b09f-5d723a1beefe",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 11899.587543000001,
"type": "speech.stopped",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"silenceId": "3e90cd27-aa18-4429-8d82-606c120d6ff0",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "7cd1f838-c52f-42fe-a0cd-32aca9c45651",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": "bd7461a1-9eb3-48f8-8159-a227db399358",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "bd7461a1-9eb3-48f8-8159-a227db399358",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/bd7461a1-9eb3-48f8-8159-a227db399358.wav",
"bucket": "livekit-node-stage",
"objectSha256": "09a19e4f692d195fc8e3b9cea47b586ebd85c33b62834ca2f92a9adff7e14710"
},
"format": "pcm_s16le",
"sha256": "d32d0bf1ca7affdc6cbed7699cabe43d580f59ea202157c27fd91de301f0ffff",
"channels": 1,
"byteLength": 96000,
"durationMs": 2000,
"sampleRate": 24000
},
"speaker": "caller",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:25.670Z",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "b36b93e2-38cd-4a7b-ac12-4ced7013a185",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 12027.587543000001,
"type": "speech.started",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "1c363d62-c599-445b-a64f-fd9f2c558a74",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 12219.587543000001,
"type": "speech.stopped",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"silenceId": "82c4f9b6-17e8-4bcd-b1c2-dd9b55389fb4",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "23d00263-e007-41bc-816e-55aa00ef9bdd",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 12539.587543000001,
"type": "silence.soft",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"silenceId": "82c4f9b6-17e8-4bcd-b1c2-dd9b55389fb4",
"durationMs": 320,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "b91eadbd-0846-4872-82fd-82e8614d3a5d",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": "item_ET1hL7YaMbswZoHeahcDZ",
"audioId": null,
"payload": {
"text": "Ј",
"type": "vtt.transcript.delta",
"turnId": "item_ET1hL7YaMbswZoHeahcDZ",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "01b74c87-f508-4066-95fd-b6d2de094247",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": "item_ET1hL7YaMbswZoHeahcDZ",
"audioId": null,
"payload": {
"text": "а",
"type": "vtt.transcript.delta",
"turnId": "item_ET1hL7YaMbswZoHeahcDZ",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "84f5ef6e-c96b-4273-abb2-356770613329",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": "item_ET1hL7YaMbswZoHeahcDZ",
"audioId": null,
"payload": {
"text": " сам",
"type": "vtt.transcript.delta",
"turnId": "item_ET1hL7YaMbswZoHeahcDZ",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "7d7a8fea-93e3-474f-a88e-c567fa74c53b",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": "item_ET1hL7YaMbswZoHeahcDZ",
"audioId": null,
"payload": {
"text": "...",
"type": "vtt.transcript.delta",
"turnId": "item_ET1hL7YaMbswZoHeahcDZ",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "3d162a7d-d839-436f-9162-1a554c4a62a4",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"atMs": 12923.587543000001,
"type": "silence.committed",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"silenceId": "82c4f9b6-17e8-4bcd-b1c2-dd9b55389fb4",
"durationMs": 704,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "b7fbe9b9-7291-49fa-baba-0782079415a3",
"version": 1,
"operationId": null,
"turnId": "eb8fe828-cabd-441b-bc58-ad8d8dbd2665",
"audioId": null,
"payload": {
"kind": "filler",
"text": "Samo trenutak.",
"type": "dialog.turn.started",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "eb8fe828-cabd-441b-bc58-ad8d8dbd2665",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"participantId": "agent"
}
}{
"id": "8ee3f07c-e2b8-4f38-afe1-becd6504aa16",
"version": 1,
"operationId": "90fbe594-544c-4905-ac2e-16cb40412b74",
"turnId": null,
"audioId": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
"payload": {
"type": "audio.playback.started",
"audio": {
"text": "Samo trenutak.",
"asset": {
"id": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
"key": "fillers/elevenlabs-deba92fb780196bd/5163f8dd-3cfc-439d-a517-9d082ff5f389.wav",
"bucket": "livekit-node-stage",
"objectSha256": "3e85277aae78e1d14a04c62294de7be0490f94fadf132b9faa578b17f2cbe399"
},
"format": "pcm_s16le",
"sha256": "8982969394bda34e9f2bf882b2784cede57b4f965f70d33524cba67dcc532615",
"channels": 1,
"byteLength": 46080,
"durationMs": 960,
"sampleRate": 24000
},
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "90fbe594-544c-4905-ac2e-16cb40412b74",
"participantId": "agent"
}
}{
"id": "e3dc3d2e-bc42-4c76-b64f-eba1cdc9fd19",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": "item_ET1hL7YaMbswZoHeahcDZ",
"audioId": null,
"payload": {
"text": "Ја сам...",
"type": "vtt.transcript.completed",
"turnId": "item_ET1hL7YaMbswZoHeahcDZ",
"endedAt": "2026-09-28T09:12:27.862Z",
"segmentId": "be9b8792-3257-4ee4-b3dc-5d63d3bdde45",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:27.350Z",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "09664072-2ae4-462c-9091-ce8f1bd6cecb",
"version": 1,
"operationId": null,
"turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3",
"audioId": null,
"payload": {
"text": "Ја сам...",
"type": "dialog.response.preparing",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592"
}
}{
"id": "d43ce950-bca5-4c8f-bd78-67c4671b2d08",
"version": 1,
"operationId": "2c76c948-0684-4f7d-b9a0-50f31f5fda06",
"turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3",
"audioId": null,
"payload": {
"type": "llm.started",
"goalId": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c",
"turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3",
"purpose": "goal_turn",
"goalIndex": 0,
"iteration": 2,
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "2c76c948-0684-4f7d-b9a0-50f31f5fda06",
"retryAllowed": false,
"participantId": "agent"
}
}{
"id": "5abe6522-8258-44a7-9732-ac7bc60b800f",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": "024f61c9-918c-4151-bcfb-ea4f4b36935a",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "024f61c9-918c-4151-bcfb-ea4f4b36935a",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/024f61c9-918c-4151-bcfb-ea4f4b36935a.wav",
"bucket": "livekit-node-stage",
"objectSha256": "c85fac3ebfcaead4dc3ba6ad0f4e87af294869382c8bf089032d0cdc9dcccbb1"
},
"format": "pcm_s16le",
"sha256": "56d5fa15f992307ba78439b486a8b65a98655ae599a0f65dad963433c5dbf850",
"channels": 1,
"byteLength": 96000,
"durationMs": 2000,
"sampleRate": 24000
},
"speaker": "caller",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:27.670Z",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "cf1b215f-f371-473d-8fad-f0f2ddae79d3",
"version": 1,
"operationId": "90fbe594-544c-4905-ac2e-16cb40412b74",
"turnId": null,
"audioId": null,
"payload": {
"type": "audio.playback.finished",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "90fbe594-544c-4905-ac2e-16cb40412b74",
"participantId": "agent"
}
}{
"id": "5b54f64f-d040-4b82-81dd-3420a93cb4df",
"version": 1,
"operationId": "90fbe594-544c-4905-ac2e-16cb40412b74",
"turnId": null,
"audioId": "2a2fb7d7-d771-4a15-aa5b-78e90174264b",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "2a2fb7d7-d771-4a15-aa5b-78e90174264b",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/2a2fb7d7-d771-4a15-aa5b-78e90174264b.wav",
"bucket": "livekit-node-stage",
"objectSha256": "912ea1310bb98623945d7c7d1e0d9e5fd32392b80e818e81e4fd43d1b5f10432"
},
"format": "pcm_s16le",
"sha256": "019726fba4d743ff7f3299daa52cddc5e1fd5893590f162e57c2200ce8021d6a",
"channels": 1,
"byteLength": 60480,
"durationMs": 1260,
"sampleRate": 24000
},
"speaker": "agent",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:28.586Z",
"operationId": "90fbe594-544c-4905-ac2e-16cb40412b74",
"participantId": "agent"
}
}{
"id": "aff068c9-b7cd-4714-920d-50b1f76027e3",
"version": 1,
"operationId": null,
"turnId": "eb8fe828-cabd-441b-bc58-ad8d8dbd2665",
"audioId": null,
"payload": {
"kind": "filler",
"text": "Samo trenutak.",
"type": "dialog.turn.completed",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "eb8fe828-cabd-441b-bc58-ad8d8dbd2665",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"participantId": "agent"
}
}{
"id": "ea84542d-dc4c-4ae2-ac4f-b6a4cae059ab",
"version": 1,
"operationId": "2c76c948-0684-4f7d-b9a0-50f31f5fda06",
"turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3",
"audioId": null,
"payload": {
"type": "llm.finished",
"goalId": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c",
"reason": "Nije potvrđeno da je sagovornik Miladin Tošić, korisnik nije jasno identifikovan.",
"turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3",
"values": [],
"purpose": "goal_turn",
"nextTurn": null,
"completed": false,
"elapsedMs": 1845,
"goalIndex": 0,
"iteration": 2,
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "2c76c948-0684-4f7d-b9a0-50f31f5fda06",
"participantId": "agent"
}
}{
"id": "96292a0b-fb21-4417-8faa-716164d97e0a",
"version": 1,
"operationId": null,
"turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3",
"audioId": null,
"payload": {
"text": "",
"type": "dialog.response.ready",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592"
}
}{
"id": "a461fc86-bd64-4e68-a1b5-1502d10eccaa",
"version": 1,
"operationId": null,
"turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3",
"audioId": null,
"payload": {
"text": "Ја сам...",
"type": "dialog.answer_received",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"participantId": "callee"
}
}{
"id": "0730518c-97e9-4029-90ee-6366307cbc73",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"key": "isIdentified",
"type": "dialog.goal.evaluated",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"goalId": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c",
"reason": "Nije potvrđeno da je sagovornik Miladin Tošić, korisnik nije jasno identifikovan.",
"values": {
"phone": "+38163402940",
"customer": {
"phone": "+38163402940"
},
"isIdentified": false
},
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"completed": false,
"goalIndex": 0,
"iteration": 2
}
}{
"id": "764f011b-4535-4eb0-b7c4-79b02b51db64",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "dialog.goal.exhausted",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"goalId": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c",
"reason": "Goal \"Greet and soft identify\" exhausted its attempts: Nije potvrđeno da je sagovornik Miladin Tošić, korisnik nije jasno identifikovan.",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592",
"goalIndex": 0,
"iteration": 2
}
}{
"id": "85e20de8-0bb6-40a3-9c81-4e4aeaeb13a5",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": null,
"payload": {
"type": "vtt.finished",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "274bdae9-bbe4-42de-b968-35617c24d600",
"version": 1,
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"turnId": null,
"audioId": "be626c0c-a0c0-4c4c-ac3a-58b284e68234",
"payload": {
"type": "audio.recording.saved",
"audio": {
"asset": {
"id": "be626c0c-a0c0-4c4c-ac3a-58b284e68234",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/be626c0c-a0c0-4c4c-ac3a-58b284e68234.wav",
"bucket": "livekit-node-stage",
"objectSha256": "614642a52a9be0512d6320fab1ee9a35c5a6e65afc3f4c176402f843023b129f"
},
"format": "pcm_s16le",
"sha256": "79ca409d5c1a87bf1cc9d60c3c3208c2a1eb139a503d653f307e903f5531b5b2",
"channels": 1,
"byteLength": 48960,
"durationMs": 1020,
"sampleRate": 24000
},
"speaker": "caller",
"sessionId": "85dc561e-eac0-450e-aacd-1877d996a592",
"startedAt": "2026-09-28T09:12:29.670Z",
"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68",
"participantId": "callee"
}
}{
"id": "8edf1542-2d27-4b56-a4d6-3af7911f27d1",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "call.participant_left",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"reason": "Goal \"Greet and soft identify\" exhausted its attempts: Nije potvrđeno da je sagovornik Miladin Tošić, korisnik nije jasno identifikovan.",
"participantId": "callee"
}
}{
"id": "4d94bc99-72b7-4844-83cf-bc4a986900c4",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "call.ended",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"reason": "Goal \"Greet and soft identify\" exhausted its attempts: Nije potvrđeno da je sagovornik Miladin Tošić, korisnik nije jasno identifikovan."
}
}{
"id": "d2f48e6b-f08c-4ac1-8316-2522c189a39e",
"version": 1,
"operationId": null,
"turnId": null,
"audioId": null,
"payload": {
"type": "dialog.ended",
"callId": "bd88f232-3904-463c-b643-a84aedab3659",
"reason": "Goal \"Greet and soft identify\" exhausted its attempts: Nije potvrđeno da je sagovornik Miladin Tošić, korisnik nije jasno identifikovan.",
"dialogId": "85dc561e-eac0-450e-aacd-1877d996a592"
}
}“Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?”
{
"id": "644d5ce8-d693-4628-ab62-0426594639f3",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/generated/644d5ce8-d693-4628-ab62-0426594639f3.wav",
"sha256": "580b73468b58b9e7c8d6a9d832719910300b812df5c5e43084ed656f81455bab"
}{
"id": "faed5320-aea2-4161-aecd-cdb83054c6ae",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/faed5320-aea2-4161-aecd-cdb83054c6ae.wav",
"sha256": "56a137df0ee37743b906519851b09172dcd7de5f9b6dab78595f84828a6eee64"
}{
"id": "807f2834-eb8c-40f4-95d3-d8e87c5fb950",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/807f2834-eb8c-40f4-95d3-d8e87c5fb950.wav",
"sha256": "9a7cb6b37c2aa3e5d99fa025767ccce10b6d331dc4ca037d0a1af6a8bc65a468"
}“Samo trenutak.”
{
"id": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
"bucket": "livekit-node-stage",
"key": "fillers/elevenlabs-deba92fb780196bd/5163f8dd-3cfc-439d-a517-9d082ff5f389.wav",
"sha256": "3e85277aae78e1d14a04c62294de7be0490f94fadf132b9faa578b17f2cbe399"
}{
"id": "f75f74bb-bfd9-41ae-8581-942e5bfffbe6",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/f75f74bb-bfd9-41ae-8581-942e5bfffbe6.wav",
"sha256": "1a0779bee51e5717d19954b21c46b76e1924881b1f4f6c85e76e8b322b765c13"
}{
"id": "ad8bb308-9d92-4bb1-85bd-c682a19548b8",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/ad8bb308-9d92-4bb1-85bd-c682a19548b8.wav",
"sha256": "912ea1310bb98623945d7c7d1e0d9e5fd32392b80e818e81e4fd43d1b5f10432"
}{
"id": "6bf95c19-3255-4c20-81c3-02ca0c777661",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/6bf95c19-3255-4c20-81c3-02ca0c777661.wav",
"sha256": "478a6dfad11e6f6312623f7b8f70382b90f0da697a10f879139afc332f696772"
}“Da li ste vi Miladin Tošić? Molim vas potvrdite da bismo mogli nastaviti.”
{
"id": "0e486b85-ceb4-4a25-b799-61568427c504",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/generated/0e486b85-ceb4-4a25-b799-61568427c504.wav",
"sha256": "3ccc4d62e259fe31c57a6f51b2ef052b718fefffa01f8598b84213216b2465b0"
}{
"id": "fa8bf597-a304-47a4-921f-0c9ceb0f9451",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/fa8bf597-a304-47a4-921f-0c9ceb0f9451.wav",
"sha256": "65f875f3c7182bc3d5f0440220c473d50725827a2fbdf77388b82d2dc7a5afd9"
}{
"id": "10e8b799-7516-4052-a0e5-31ed3713c8e2",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/10e8b799-7516-4052-a0e5-31ed3713c8e2.wav",
"sha256": "08cf4b49417e1fee51af4c4e31b594a6dd4b9731c3e26d0dd16383d730a33d74"
}{
"id": "0caa3ac2-bfc9-4dac-ae43-9626e56bec07",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/0caa3ac2-bfc9-4dac-ae43-9626e56bec07.wav",
"sha256": "b1012c8aaeb2aa0dddd2c567b0f72584e105c5c70e0baf25db03d650df103e7f"
}{
"id": "3dca265c-0afb-4a86-ad2e-dafe3e8007ea",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/3dca265c-0afb-4a86-ad2e-dafe3e8007ea.wav",
"sha256": "0506053f9dbe3bcc38f8d3dd1bd3cb57ca4f7947790a2de88e6a3299492935ec"
}{
"id": "dfefd22c-b088-407e-b0f8-6b04f2365e1b",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/dfefd22c-b088-407e-b0f8-6b04f2365e1b.wav",
"sha256": "651d0bac16d2010f6d3ff53b1b4493814736616c0e89528e7a723bee13a8152d"
}{
"id": "bd7461a1-9eb3-48f8-8159-a227db399358",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/bd7461a1-9eb3-48f8-8159-a227db399358.wav",
"sha256": "09a19e4f692d195fc8e3b9cea47b586ebd85c33b62834ca2f92a9adff7e14710"
}{
"id": "024f61c9-918c-4151-bcfb-ea4f4b36935a",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/024f61c9-918c-4151-bcfb-ea4f4b36935a.wav",
"sha256": "c85fac3ebfcaead4dc3ba6ad0f4e87af294869382c8bf089032d0cdc9dcccbb1"
}{
"id": "2a2fb7d7-d771-4a15-aa5b-78e90174264b",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/2a2fb7d7-d771-4a15-aa5b-78e90174264b.wav",
"sha256": "912ea1310bb98623945d7c7d1e0d9e5fd32392b80e818e81e4fd43d1b5f10432"
}{
"id": "be626c0c-a0c0-4c4c-ac3a-58b284e68234",
"bucket": "livekit-node-stage",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/be626c0c-a0c0-4c4c-ac3a-58b284e68234.wav",
"sha256": "614642a52a9be0512d6320fab1ee9a35c5a6e65afc3f4c176402f843023b129f"
}{
"id": "85dc561e-eac0-450e-aacd-1877d996a592",
"turns": [],
"status": "created",
"version": 2,
"participants": [
{
"id": "callee",
"kind": "human",
"name": "+38163402940",
"status": "disconnected"
},
{
"id": "agent",
"kind": "agent",
"name": "New agent",
"status": "disconnected",
"behavior": {
"turns": "submissive",
"greeting": {
"initiative": "submissive",
"interruptible": true
}
},
"template": {
"id": "f66a3c3b-0c27-4b18-97b8-7ac725ca6de8@1",
"name": "New agent",
"audios": {
"filler": {
"text": "Samo trenutak.",
"asset": {
"id": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
"key": "fillers/elevenlabs-deba92fb780196bd/5163f8dd-3cfc-439d-a517-9d082ff5f389.wav",
"bucket": "livekit-node-stage",
"objectSha256": "3e85277aae78e1d14a04c62294de7be0490f94fadf132b9faa578b17f2cbe399"
},
"format": "pcm_s16le",
"sha256": "8982969394bda34e9f2bf882b2784cede57b4f965f70d33524cba67dcc532615",
"channels": 1,
"byteLength": 46080,
"durationMs": 960,
"sampleRate": 24000
},
"greeting": {
"text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?",
"asset": {
"id": "644d5ce8-d693-4628-ab62-0426594639f3",
"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/generated/644d5ce8-d693-4628-ab62-0426594639f3.wav",
"bucket": "livekit-node-stage",
"objectSha256": "580b73468b58b9e7c8d6a9d832719910300b812df5c5e43084ed656f81455bab"
},
"format": "pcm_s16le",
"sha256": "730c0ba563999a12d1f7bc8bb4a619b1c590f2028a35d09e7e03cb36519117f6",
"channels": 1,
"byteLength": 352800,
"durationMs": 7350,
"sampleRate": 24000
}
},
"prompts": {
"system": "Govori srpski, prirodno i kratko. Sačekaj sagovornika da završi misao."
},
"latencyCovers": [
{
"audioId": "filler",
"delayMs": 0
}
]
},
"definition": {
"goals": [
{
"id": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c",
"loop": {
"instructions": "",
"maxIterations": 2
},
"name": "Greet and soft identify",
"version": 3,
"completion": {
"key": "isIdentified",
"criteria": "Goal is achieved when user identifies"
},
"templateId": "3508a2b5-3142-43aa-b98f-6c11468fc8b9",
"instructions": "greet and identify the user"
}
],
"version": 2,
"templates": [
{
"id": "3508a2b5-3142-43aa-b98f-6c11468fc8b9",
"name": "Greet and soft identify",
"sources": [
"Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?"
],
"version": 2,
"compiled": [
{
"chunks": [
{
"kind": "audio",
"text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?",
"audio": {
"text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?",
"asset": {
"id": "bc1b5bc3-1298-4d05-be04-2a453233ca60",
"key": "template-values/elevenlabs-deba92fb780196bd/bc1b5bc3-1298-4d05-be04-2a453233ca60.wav",
"bucket": "livekit-node-stage",
"objectSha256": "b07fae4499ef5b63141b26e101dfe7f6e940d1046246fd07e3fbbe506e0708c4"
},
"format": "pcm_s16le",
"sha256": "ce90afdc972bf92212c0983a64ea57e4998e08cf2def341c058b9bf653036a29",
"channels": 1,
"byteLength": 353280,
"durationMs": 7360,
"sampleRate": 24000
}
}
],
"source": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?"
}
]
}
],
"voicePack": {
"id": "elevenlabs:VMe8qdzgGVRygcWKf4a5",
"label": "Ytl FMO · female · sr-standard",
"model": "eleven_v3",
"voiceId": "VMe8qdzgGVRygcWKf4a5",
"language": "sr",
"provider": "elevenlabs",
"description": "Ženski operater banke"
},
"compiledAt": "2026-09-28T06:52:13.504Z",
"configuration": {
"name": "New agent",
"timing": {
"softMs": 300,
"openingMs": 1500,
"committedMs": 700
},
"goalIds": [
"dd156a45-8cdd-4ef1-a326-2c13caf84a4c"
],
"behavior": {
"turns": "submissive",
"greeting": {
"initiative": "submissive",
"interruptible": true
}
},
"providers": {
"ttv": "elevenlabs",
"vtt": "openai",
"reply": "openai"
},
"voicePackId": "elevenlabs:VMe8qdzgGVRygcWKf4a5",
"systemPrompt": "Govori srpski, prirodno i kratko. Sačekaj sagovornika da završi misao."
}
}
}
],
"currentSpeakerId": null,
"awaitingParticipantId": null
}Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.