{ "id": "bd88f232-3904-463c-b643-a84aedab3659", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "number": "+38163402940", "direction": "outbound", "room": "node-bd88f232-3904-463c-b643-a84aedab3659", "status": "ended", "sipCallId": "SCL_V8uGFVDbS7Nc", "sipStatus": "active", "createdAt": "2026-09-28T09:12:05.578Z", "updatedAt": "2026-09-28T09:12:30.747Z", "answeredAt": "2026-09-28T09:12:14.526Z", "endedAt": "2026-09-28T09:12:30.745Z", "endedReason": "Goal \"Greet and soft identify\" exhausted its attempts: Nije potvrđeno da je sagovornik Miladin Tošić, korisnik nije jasno identifikovan.", "dialog": { "id": "85dc561e-eac0-450e-aacd-1877d996a592", "createdAt": "2026-09-28T09:12:05.578Z", "initialState": { "id": "85dc561e-eac0-450e-aacd-1877d996a592", "turns": [], "status": "created", "version": 2, "participants": [ { "id": "callee", "kind": "human", "name": "+38163402940", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "New agent", "status": "disconnected", "behavior": { "turns": "submissive", "greeting": { "initiative": "submissive", "interruptible": true } }, "template": { "id": "f66a3c3b-0c27-4b18-97b8-7ac725ca6de8@1", "name": "New agent", "audios": { "filler": { "text": "Samo trenutak.", "asset": { "id": "5163f8dd-3cfc-439d-a517-9d082ff5f389", "key": "fillers/elevenlabs-deba92fb780196bd/5163f8dd-3cfc-439d-a517-9d082ff5f389.wav", "bucket": "livekit-node-stage", "objectSha256": "3e85277aae78e1d14a04c62294de7be0490f94fadf132b9faa578b17f2cbe399" }, "format": "pcm_s16le", "sha256": "8982969394bda34e9f2bf882b2784cede57b4f965f70d33524cba67dcc532615", "channels": 1, "byteLength": 46080, "durationMs": 960, "sampleRate": 24000 }, "greeting": { "text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "asset": { "id": "644d5ce8-d693-4628-ab62-0426594639f3", "key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/generated/644d5ce8-d693-4628-ab62-0426594639f3.wav", "bucket": "livekit-node-stage", "objectSha256": "580b73468b58b9e7c8d6a9d832719910300b812df5c5e43084ed656f81455bab" }, "format": "pcm_s16le", "sha256": "730c0ba563999a12d1f7bc8bb4a619b1c590f2028a35d09e7e03cb36519117f6", "channels": 1, "byteLength": 352800, "durationMs": 7350, "sampleRate": 24000 } }, "prompts": { "system": "Govori srpski, prirodno i kratko. Sačekaj sagovornika da završi misao." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 0 } ] }, "definition": { "goals": [ { "id": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c", "loop": { "instructions": "", "maxIterations": 2 }, "name": "Greet and soft identify", "version": 3, "completion": { "key": "isIdentified", "criteria": "Goal is achieved when user identifies" }, "templateId": "3508a2b5-3142-43aa-b98f-6c11468fc8b9", "instructions": "greet and identify the user" } ], "version": 2, "templates": [ { "id": "3508a2b5-3142-43aa-b98f-6c11468fc8b9", "name": "Greet and soft identify", "sources": [ "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?" ], "version": 2, "compiled": [ { "chunks": [ { "kind": "audio", "text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "audio": { "text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "asset": { "id": "bc1b5bc3-1298-4d05-be04-2a453233ca60", "key": "template-values/elevenlabs-deba92fb780196bd/bc1b5bc3-1298-4d05-be04-2a453233ca60.wav", "bucket": "livekit-node-stage", "objectSha256": "b07fae4499ef5b63141b26e101dfe7f6e940d1046246fd07e3fbbe506e0708c4" }, "format": "pcm_s16le", "sha256": "ce90afdc972bf92212c0983a64ea57e4998e08cf2def341c058b9bf653036a29", "channels": 1, "byteLength": 353280, "durationMs": 7360, "sampleRate": 24000 } } ], "source": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?" } ] } ], "voicePack": { "id": "elevenlabs:VMe8qdzgGVRygcWKf4a5", "label": "Ytl FMO · female · sr-standard", "model": "eleven_v3", "voiceId": "VMe8qdzgGVRygcWKf4a5", "language": "sr", "provider": "elevenlabs", "description": "Ženski operater banke" }, "compiledAt": "2026-09-28T06:52:13.504Z", "configuration": { "name": "New agent", "timing": { "softMs": 300, "openingMs": 1500, "committedMs": 700 }, "goalIds": [ "dd156a45-8cdd-4ef1-a326-2c13caf84a4c" ], "behavior": { "turns": "submissive", "greeting": { "initiative": "submissive", "interruptible": true } }, "providers": { "ttv": "elevenlabs", "vtt": "openai", "reply": "openai" }, "voicePackId": "elevenlabs:VMe8qdzgGVRygcWKf4a5", "systemPrompt": "Govori srpski, prirodno i kratko. 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"callId": "bd88f232-3904-463c-b643-a84aedab3659", "sipCallId": "SCL_V8uGFVDbS7Nc", "sipStatus": "dialing" }, "audioId": null, "audio": null }, { "id": "e0561d11-a39f-4016-8600-c0ce809ef267", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 7, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-28T09:12:07.164Z", "recordedAt": "2026-09-28T09:12:07.168Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "bd88f232-3904-463c-b643-a84aedab3659", "sipCallId": "SCL_V8uGFVDbS7Nc", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "94761f62-1316-4707-9833-35f9c9ecea13", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 8, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-28T09:12:14.526Z", "recordedAt": "2026-09-28T09:12:14.532Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "bd88f232-3904-463c-b643-a84aedab3659", "sipCallId": "SCL_V8uGFVDbS7Nc", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "0fafa8fd-ab37-4317-8236-11bdbb25e309", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-09-28T09:12:14.526Z", "recordedAt": "2026-09-28T09:12:14.535Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "bd88f232-3904-463c-b643-a84aedab3659" }, "audioId": null, "audio": null }, { "id": "8ad71286-5c7d-407b-b328-77c7eb18d3da", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-09-28T09:12:15.651Z", "recordedAt": "2026-09-28T09:12:15.680Z", "operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": 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Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "type": "dialog.turn.started", "callId": "bd88f232-3904-463c-b643-a84aedab3659", "turnId": "23405a15-c7c1-4bff-aea5-7ad910ec0721", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "a282fa5c-4825-4838-9fe7-d07f0e00e189", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 16, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-28T09:12:17.206Z", "recordedAt": "2026-09-28T09:12:17.216Z", "operationId": "ab2c47b8-0254-486d-9d9a-a4617187bb74", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "asset": { "id": "644d5ce8-d693-4628-ab62-0426594639f3", "key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/generated/644d5ce8-d693-4628-ab62-0426594639f3.wav", "bucket": "livekit-node-stage", "objectSha256": "580b73468b58b9e7c8d6a9d832719910300b812df5c5e43084ed656f81455bab" }, "format": "pcm_s16le", "sha256": "730c0ba563999a12d1f7bc8bb4a619b1c590f2028a35d09e7e03cb36519117f6", "channels": 1, "byteLength": 352800, "durationMs": 7350, "sampleRate": 24000 }, "sessionId": "85dc561e-eac0-450e-aacd-1877d996a592", "operationId": "ab2c47b8-0254-486d-9d9a-a4617187bb74", "participantId": "agent" }, "audioId": "644d5ce8-d693-4628-ab62-0426594639f3", "audio": { "id": "644d5ce8-d693-4628-ab62-0426594639f3", "name": "goal-dd156a45-8cdd-4ef1-a326-2c13caf84a4c-template", "text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "730c0ba563999a12d1f7bc8bb4a619b1c590f2028a35d09e7e03cb36519117f6", "byteLength": 352800, "durationMs": 7350, "bucket": "livekit-node-stage", "key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/generated/644d5ce8-d693-4628-ab62-0426594639f3.wav", "objectSha256": "580b73468b58b9e7c8d6a9d832719910300b812df5c5e43084ed656f81455bab", "objectByteLength": 352844, "mimeType": "audio/wav", "createdAt": "2026-09-28T09:12:04.664Z" } }, { "id": "6c81dcf1-9854-4aa0-8efa-f94059f0de96", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 17, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-09-28T09:12:17.238Z", "recordedAt": "2026-09-28T09:12:17.316Z", "operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68", "turnId": null, "participantId": "callee", "payload": { "atMs": 1595.5875429999996, "type": "speech.started", "sessionId": 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"key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/fa8bf597-a304-47a4-921f-0c9ceb0f9451.wav", "objectSha256": "65f875f3c7182bc3d5f0440220c473d50725827a2fbdf77388b82d2dc7a5afd9", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-09-28T09:12:23.667Z" } }, { "id": "00c05195-d9e3-4e5b-b33f-8f7807463407", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 48, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-28T09:12:24.511Z", "recordedAt": "2026-09-28T09:12:24.516Z", "operationId": "1222002d-e3f3-4453-8e0a-3db5a6434e75", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "10e8b799-7516-4052-a0e5-31ed3713c8e2", "key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/10e8b799-7516-4052-a0e5-31ed3713c8e2.wav", "bucket": "livekit-node-stage", "objectSha256": "08cf4b49417e1fee51af4c4e31b594a6dd4b9731c3e26d0dd16383d730a33d74" }, 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"turnId": "eb8fe828-cabd-441b-bc58-ad8d8dbd2665", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "8ee3f07c-e2b8-4f38-afe1-becd6504aa16", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 66, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-28T09:12:28.580Z", "recordedAt": "2026-09-28T09:12:28.584Z", "operationId": "90fbe594-544c-4905-ac2e-16cb40412b74", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Samo trenutak.", "asset": { "id": "5163f8dd-3cfc-439d-a517-9d082ff5f389", "key": "fillers/elevenlabs-deba92fb780196bd/5163f8dd-3cfc-439d-a517-9d082ff5f389.wav", "bucket": "livekit-node-stage", "objectSha256": "3e85277aae78e1d14a04c62294de7be0490f94fadf132b9faa578b17f2cbe399" }, "format": "pcm_s16le", "sha256": "8982969394bda34e9f2bf882b2784cede57b4f965f70d33524cba67dcc532615", "channels": 1, "byteLength": 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"57dddf62-2203-42b9-8198-f5c245a03ba3", "participantId": null, "payload": { "text": "Ја сам...", "type": "dialog.response.preparing", "callId": "bd88f232-3904-463c-b643-a84aedab3659", "turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592" }, "audioId": null, "audio": null }, { "id": "d43ce950-bca5-4c8f-bd78-67c4671b2d08", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 69, "layer": "L1", "type": "llm.started", "version": 1, "occurredAt": "2026-09-28T09:12:28.822Z", "recordedAt": "2026-09-28T09:12:28.825Z", "operationId": "2c76c948-0684-4f7d-b9a0-50f31f5fda06", "turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3", "participantId": "agent", "payload": { "type": "llm.started", "goalId": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c", "turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3", "purpose": "goal_turn", "goalIndex": 0, "iteration": 2, "sessionId": "85dc561e-eac0-450e-aacd-1877d996a592", "operationId": 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"recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/2a2fb7d7-d771-4a15-aa5b-78e90174264b.wav", "bucket": "livekit-node-stage", "objectSha256": "912ea1310bb98623945d7c7d1e0d9e5fd32392b80e818e81e4fd43d1b5f10432" }, "format": "pcm_s16le", "sha256": "019726fba4d743ff7f3299daa52cddc5e1fd5893590f162e57c2200ce8021d6a", "channels": 1, "byteLength": 60480, "durationMs": 1260, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "85dc561e-eac0-450e-aacd-1877d996a592", "startedAt": "2026-09-28T09:12:28.586Z", "operationId": "90fbe594-544c-4905-ac2e-16cb40412b74", "participantId": "agent" }, "audioId": "2a2fb7d7-d771-4a15-aa5b-78e90174264b", "audio": { "id": "2a2fb7d7-d771-4a15-aa5b-78e90174264b", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "019726fba4d743ff7f3299daa52cddc5e1fd5893590f162e57c2200ce8021d6a", "byteLength": 60480, "durationMs": 1260, "bucket": "livekit-node-stage", "key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/agent/2a2fb7d7-d771-4a15-aa5b-78e90174264b.wav", "objectSha256": "912ea1310bb98623945d7c7d1e0d9e5fd32392b80e818e81e4fd43d1b5f10432", "objectByteLength": 60524, "mimeType": "audio/wav", "createdAt": "2026-09-28T09:12:29.858Z" } }, { "id": "aff068c9-b7cd-4714-920d-50b1f76027e3", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 73, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-09-28T09:12:29.878Z", "recordedAt": "2026-09-28T09:12:29.881Z", "operationId": null, "turnId": "eb8fe828-cabd-441b-bc58-ad8d8dbd2665", "participantId": "agent", "payload": { "kind": "filler", "text": "Samo trenutak.", "type": "dialog.turn.completed", "callId": "bd88f232-3904-463c-b643-a84aedab3659", "turnId": "eb8fe828-cabd-441b-bc58-ad8d8dbd2665", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "ea84542d-dc4c-4ae2-ac4f-b6a4cae059ab", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 74, "layer": "L1", "type": "llm.finished", "version": 1, "occurredAt": "2026-09-28T09:12:30.674Z", "recordedAt": "2026-09-28T09:12:30.678Z", "operationId": "2c76c948-0684-4f7d-b9a0-50f31f5fda06", "turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3", "participantId": "agent", "payload": { "type": "llm.finished", "goalId": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c", "reason": "Nije potvrđeno da je sagovornik Miladin Tošić, korisnik nije jasno identifikovan.", "turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3", "values": [], "purpose": "goal_turn", "nextTurn": null, "completed": false, "elapsedMs": 1845, "goalIndex": 0, "iteration": 2, "sessionId": "85dc561e-eac0-450e-aacd-1877d996a592", "operationId": "2c76c948-0684-4f7d-b9a0-50f31f5fda06", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "96292a0b-fb21-4417-8faa-716164d97e0a", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 75, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-09-28T09:12:30.680Z", "recordedAt": "2026-09-28T09:12:30.683Z", "operationId": null, "turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3", "participantId": null, "payload": { "text": "", "type": "dialog.response.ready", "callId": "bd88f232-3904-463c-b643-a84aedab3659", "turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592" }, "audioId": null, "audio": null }, { "id": "a461fc86-bd64-4e68-a1b5-1502d10eccaa", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 76, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-09-28T09:12:30.685Z", "recordedAt": "2026-09-28T09:12:30.689Z", "operationId": null, "turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3", "participantId": "callee", "payload": { "text": "Ја сам...", "type": "dialog.answer_received", "callId": "bd88f232-3904-463c-b643-a84aedab3659", "turnId": "57dddf62-2203-42b9-8198-f5c245a03ba3", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "0730518c-97e9-4029-90ee-6366307cbc73", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 77, "layer": "DIALOG", "type": "dialog.goal.evaluated", "version": 1, "occurredAt": "2026-09-28T09:12:30.691Z", "recordedAt": "2026-09-28T09:12:30.694Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "key": "isIdentified", "type": "dialog.goal.evaluated", "callId": "bd88f232-3904-463c-b643-a84aedab3659", "goalId": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c", "reason": "Nije potvrđeno da je sagovornik Miladin Tošić, korisnik nije jasno identifikovan.", "values": { "phone": "+38163402940", "customer": { "phone": "+38163402940" }, "isIdentified": false }, "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "completed": false, "goalIndex": 0, "iteration": 2 }, "audioId": null, "audio": null }, { "id": 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"operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68", "turnId": null, "participantId": "callee", "payload": { "type": "vtt.finished", "sessionId": "85dc561e-eac0-450e-aacd-1877d996a592", "operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "274bdae9-bbe4-42de-b968-35617c24d600", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 80, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-28T09:12:30.725Z", "recordedAt": "2026-09-28T09:12:30.735Z", "operationId": "ad7bff92-29eb-495e-ba4f-fd7b9eca5f68", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "be626c0c-a0c0-4c4c-ac3a-58b284e68234", "key": "recordings/bd88f232-3904-463c-b643-a84aedab3659/audio/caller/be626c0c-a0c0-4c4c-ac3a-58b284e68234.wav", "bucket": "livekit-node-stage", "objectSha256": 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"objectByteLength": 49004, "mimeType": "audio/wav", "createdAt": "2026-09-28T09:12:30.713Z" } }, { "id": "8edf1542-2d27-4b56-a4d6-3af7911f27d1", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 81, "layer": "CALL", "type": "call.participant_left", "version": 1, "occurredAt": "2026-09-28T09:12:30.745Z", "recordedAt": "2026-09-28T09:12:30.750Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_left", "callId": "bd88f232-3904-463c-b643-a84aedab3659", "reason": "Goal \"Greet and soft identify\" exhausted its attempts: Nije potvrđeno da je sagovornik Miladin Tošić, korisnik nije jasno identifikovan.", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4d94bc99-72b7-4844-83cf-bc4a986900c4", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 82, "layer": "CALL", "type": "call.ended", "version": 1, "occurredAt": "2026-09-28T09:12:30.745Z", "recordedAt": "2026-09-28T09:12:30.752Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.ended", "callId": "bd88f232-3904-463c-b643-a84aedab3659", "reason": "Goal \"Greet and soft identify\" exhausted its attempts: Nije potvrđeno da je sagovornik Miladin Tošić, korisnik nije jasno identifikovan." }, "audioId": null, "audio": null }, { "id": "d2f48e6b-f08c-4ac1-8316-2522c189a39e", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592", "sequence": 83, "layer": "DIALOG", "type": "dialog.ended", "version": 1, "occurredAt": "2026-09-28T09:12:30.745Z", "recordedAt": "2026-09-28T09:12:30.754Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ended", "callId": "bd88f232-3904-463c-b643-a84aedab3659", "reason": "Goal \"Greet and soft identify\" exhausted its attempts: Nije potvrđeno da je sagovornik Miladin Tošić, korisnik nije jasno identifikovan.", "dialogId": "85dc561e-eac0-450e-aacd-1877d996a592" }, "audioId": null, "audio": null } ] } }