+381603022591

Inbound call · 08 Oct 2026, 17:27:11

Failed

Call ID: fdb76224-fbc0-481c-8497-3dc87853fe5c
Dialog ID: 53de8638-73e9-46d1-945a-580af03b80a4
Answered: 08 Oct 2026, 17:27:13
Ended · talk time: 08 Oct 2026, 17:27:19 · 0m 07s
SIP call ID · last SIP status: SCL_e9aRvZ8YJyAG · active
End reason: Agent execution failed
Room: phone-_+381603022591_oTNHZj9DuMSE
History coverage: 48 recorded events

Recorded history

Time scale Volume 10%

Agent Caller Dialog / L1 event · select to inspect↯ Agent interruptedExpand a recording to see its timeline.

+381603022591

History

Greeting assertive (interruptible) · Turns submissive · fdb76224

failed · Agent execution failed

Dropped · Call ended before the dialog goal was achieved

No speech at this point

0:000:06

Event timeline

Download history

#1CALLcall.created+-0.02s

08 Oct 2026, 17:27:11

Event payload

{
  "id": "105d5826-a040-4c14-95c8-7279e0ddc937",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "room": "phone-_+381603022591_oTNHZj9DuMSE",
    "type": "call.created",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "number": "+381603022591",
    "direction": "inbound"
  }
}

#2CALLcall.connecting+-0.02s

08 Oct 2026, 17:27:11

Event payload

{
  "id": "1cee801d-4682-477d-aabd-22b36fda3aad",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connecting",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c"
  }
}

#3DIALOGdialog.started+-0.02s

08 Oct 2026, 17:27:11

Event payload

{
  "id": "8872596c-93ce-4f42-b2a0-107f491ae530",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.started",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4"
  }
}

#4CALLcall.participant_joined+0.03s

08 Oct 2026, 17:27:12 · callee

Event payload

{
  "id": "7458fb2a-67bf-4eb5-9813-7b509e4f973b",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_joined",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "participantId": "callee"
  }
}

#5CALLcall.sip_status+0.03s

08 Oct 2026, 17:27:12

Event payload

{
  "id": "c8029e67-302c-4aa0-8fe8-c0db5817aacb",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "sipCallId": "SCL_e9aRvZ8YJyAG",
    "sipStatus": "ringing"
  }
}

#6CALLcall.sip_status+1.44s

08 Oct 2026, 17:27:13

Event payload

{
  "id": "8f78605a-b9af-4760-9c8a-e343d1cb84b8",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "sipCallId": "SCL_e9aRvZ8YJyAG",
    "sipStatus": "active"
  }
}

#7CALLcall.connected+1.44s

08 Oct 2026, 17:27:13

Event payload

{
  "id": "f05cdc3c-1cfb-44b3-a01c-a9f92a9ddbbf",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connected",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c"
  }
}

#8L1vtt.started+1.45s

08 Oct 2026, 17:27:13 · callee

Event payload

{
  "id": "b4374577-b101-44a4-bf4f-93ddf709c4d7",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": null,
  "audioId": null,
  "payload": {
    "mode": "live",
    "type": "vtt.started",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#9DIALOGdialog.ready+1.48s

08 Oct 2026, 17:27:13

Event payload

{
  "id": "363a4a85-2d39-4202-9e98-7cbd24021596",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ready",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "behavior": {
      "turns": "submissive",
      "greeting": {
        "initiative": "assertive",
        "interruptible": true
      }
    },
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4"
  }
}

#10DIALOGdialog.turn.started+1.49s

08 Oct 2026, 17:27:13 · agent

Event payload

{
  "id": "5b8124c9-4604-40eb-8808-dfa47faa5339",
  "version": 1,
  "operationId": null,
  "turnId": "382678ee-374f-4530-8559-db9ccb9988dc",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.started",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "turnId": "382678ee-374f-4530-8559-db9ccb9988dc",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "participantId": "agent"
  }
}

#11L1audio.playback.started+1.51s

08 Oct 2026, 17:27:13 · agent

Event payload

{
  "id": "281d67eb-bb31-4be2-b684-32032a09baaf",
  "version": 1,
  "operationId": "6634c083-b89c-47a7-a9b9-0a3e0275e762",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
      "format": "pcm_s16le",
      "sha256": "99bfa25bb5c697a32d26a8dc4f00e1397d5249c134f4a935262ec81e2b9c13ac",
      "channels": 1,
      "byteLength": 426240,
      "durationMs": 8880,
      "sampleRate": 24000
    },
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "6634c083-b89c-47a7-a9b9-0a3e0275e762",
    "participantId": "agent"
  }
}

#12L1audio.playback.first_frame+1.52s

08 Oct 2026, 17:27:13 · agent

Event payload

{
  "id": "5fafc896-0680-4ae7-b647-5c33b6ed6540",
  "version": 1,
  "operationId": "6634c083-b89c-47a7-a9b9-0a3e0275e762",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "6634c083-b89c-47a7-a9b9-0a3e0275e762",
    "firstFrameAt": "2026-10-08T15:27:13.495Z",
    "participantId": "agent"
  }
}

#13L1silence.soft+1.72s

08 Oct 2026, 17:27:13 · callee

Event payload

{
  "id": "f645c21e-3a87-4be9-b231-44918af499dd",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 552.1536969999997,
    "type": "silence.soft",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "silenceId": "d93a1ac5-ad09-4f4f-aebd-a7746ab77a24",
    "durationMs": 256,
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#14L1silence.committed+2.32s

08 Oct 2026, 17:27:14 · callee

Event payload

{
  "id": "dcc96ea2-bc01-41a9-86c9-40a8e628adcc",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1160.1536969999997,
    "type": "silence.committed",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "silenceId": "d93a1ac5-ad09-4f4f-aebd-a7746ab77a24",
    "durationMs": 864,
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#15L1speech.started+2.42s

08 Oct 2026, 17:27:14 · callee

Event payload

{
  "id": "fabc65cf-b8e3-4948-9f4f-fbf0423c6d60",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1256.1536969999997,
    "type": "speech.started",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#16DIALOGdialog.interrupted+2.50s

08 Oct 2026, 17:27:14 · callee

Event payload

{
  "id": "ff08efac-a666-4cb4-9370-6f94cf8080b4",
  "version": 1,
  "operationId": null,
  "turnId": "382678ee-374f-4530-8559-db9ccb9988dc",
  "audioId": null,
  "payload": {
    "type": "dialog.interrupted",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "turnId": "382678ee-374f-4530-8559-db9ccb9988dc",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "byParticipantId": "callee",
    "interruptedParticipantId": "agent"
  }
}

#17L1audio.playback.cancelled+2.51s

08 Oct 2026, 17:27:14 · agent

Event payload

{
  "id": "b66cd7c4-0d6c-4eb4-8b95-122149e9696a",
  "version": 1,
  "operationId": "6634c083-b89c-47a7-a9b9-0a3e0275e762",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.cancelled",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "6634c083-b89c-47a7-a9b9-0a3e0275e762",
    "participantId": "agent"
  }
}

#18DIALOGdialog.goal.started+2.52s

08 Oct 2026, 17:27:14

Event payload

{
  "id": "5657b063-cf8f-45e4-8daa-6b5b0f14c11e",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "name": "Credit card balance",
    "type": "dialog.goal.started",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "goalId": "aki.balance",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "goalIndex": 0
  }
}

#19DIALOGdialog.agent.state+2.54s

08 Oct 2026, 17:27:14

Event payload

{
  "id": "8ce69dc0-52ce-4790-a902-4a7dfb658cf4",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "opening",
      "fragments": [],
      "jmbgAttempts": 0,
      "lastQuestion": "help",
      "nameAttempts": 0,
      "offerDelivered": false,
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0,
      "greetingInterrupted": true
    },
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "implementation": "aki@1"
  }
}

#20L1audio.recording.saved+2.54s

08 Oct 2026, 17:27:14 · agent

Event payload

{
  "id": "bc3cc548-5cd1-477c-87f2-2ada7779581c",
  "version": 1,
  "operationId": "6634c083-b89c-47a7-a9b9-0a3e0275e762",
  "turnId": null,
  "audioId": "46b4d6db-52f9-46ee-8769-48886932cd9f",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "46b4d6db-52f9-46ee-8769-48886932cd9f",
        "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/agent/46b4d6db-52f9-46ee-8769-48886932cd9f.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "ee871ffbec06a397b70e1d3475d767334077512a1a42b4804222f661bad01a2b"
      },
      "format": "pcm_s16le",
      "sha256": "54bdff2b9ee7443a589294e5a9bd87de3ac449ec1aec610a1b8a6075d3526f08",
      "channels": 1,
      "byteLength": 47188,
      "durationMs": 983.0833333333333,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "startedAt": "2026-10-08T15:27:13.495Z",
    "operationId": "6634c083-b89c-47a7-a9b9-0a3e0275e762",
    "participantId": "agent"
  }
}

#21L1speech.stopped+2.77s

08 Oct 2026, 17:27:14 · callee

Event payload

{
  "id": "baa4740b-cb86-4830-99ad-f65c43b36d92",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1608.1536969999997,
    "type": "speech.stopped",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "silenceId": "f9d89863-796f-458a-9b22-5cc070f11c0b",
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#22L1silence.soft+3.03s

08 Oct 2026, 17:27:15 · callee

Event payload

{
  "id": "d0cc871a-1f4e-4b26-9961-7dffc1ebe867",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1864.1536969999997,
    "type": "silence.soft",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "silenceId": "f9d89863-796f-458a-9b22-5cc070f11c0b",
    "durationMs": 256,
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#23L1vtt.transcript.delta+3.17s

08 Oct 2026, 17:27:15 · callee

Event payload

{
  "id": "0719744e-35eb-4989-a7c5-3e7e6fe57fe5",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": "2264b33a-e8a1-4250-9dd7-25b2ce40d5e2",
  "audioId": null,
  "payload": {
    "text": "Dobar dan.",
    "type": "vtt.transcript.delta",
    "turnId": "2264b33a-e8a1-4250-9dd7-25b2ce40d5e2",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#24L1vtt.transcript.completed+3.18s

08 Oct 2026, 17:27:15 · callee

Event payload

{
  "id": "f095579b-67da-4843-8eb6-4420ab13ba6f",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": "2264b33a-e8a1-4250-9dd7-25b2ce40d5e2",
  "audioId": null,
  "payload": {
    "text": "Dobar dan.",
    "type": "vtt.transcript.completed",
    "turnId": "2264b33a-e8a1-4250-9dd7-25b2ce40d5e2",
    "endedAt": "2026-10-08T15:27:14.753Z",
    "segmentId": "ecb4d77b-fa7d-4ae4-a49a-683fc7a1695d",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "startedAt": "2026-10-08T15:27:14.401Z",
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#25DIALOGdialog.response.preparing+3.19s

08 Oct 2026, 17:27:15

Event payload

{
  "id": "c47715c7-658a-47cc-9db6-4d152a16de59",
  "version": 1,
  "operationId": null,
  "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
  "audioId": null,
  "payload": {
    "text": "Dobar dan.",
    "type": "dialog.response.preparing",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "segmentIds": [
      "ecb4d77b-fa7d-4ae4-a49a-683fc7a1695d"
    ]
  }
}

#26L1regression.started+3.20s

08 Oct 2026, 17:27:15 · agent

Event payload

{
  "id": "b73ca959-c3cf-4d7a-b72a-344faa43107a",
  "version": 1,
  "operationId": "dded5f1a-2412-49c8-8206-9578098ff80e",
  "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
  "audioId": null,
  "payload": {
    "type": "regression.started",
    "goalId": "aki.balance",
    "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
    "purpose": "goal_regression",
    "provider": "openai",
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "dded5f1a-2412-49c8-8206-9578098ff80e",
    "retryAllowed": true,
    "participantId": "agent"
  }
}

#27L1audio.recording.saved+3.47s

08 Oct 2026, 17:27:15 · callee

Event payload

{
  "id": "c94d2c3a-19ad-45ae-87ae-4a6db1adec20",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": null,
  "audioId": "c968f606-4554-47d5-8794-fc7c5d21c746",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "c968f606-4554-47d5-8794-fc7c5d21c746",
        "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/caller/c968f606-4554-47d5-8794-fc7c5d21c746.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "31b613b5f5b898545fb69408360846d612dfcbf2556578ebcd8959e8e455f3b2"
      },
      "format": "pcm_s16le",
      "sha256": "cf5a487ff54911a646078fc9dbfc4bc234429578d75133f6fe6f6a82f4b19b00",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "startedAt": "2026-10-08T15:27:13.441Z",
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#28L1silence.committed+3.64s

08 Oct 2026, 17:27:15 · callee

Event payload

{
  "id": "35701818-4665-43e9-b04f-d863b87ba9ab",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 2472.1536969999997,
    "type": "silence.committed",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "silenceId": "f9d89863-796f-458a-9b22-5cc070f11c0b",
    "durationMs": 864,
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#29L1regression.finished+4.34s

08 Oct 2026, 17:27:16 · agent

Event payload

{
  "id": "1414f538-6b16-448d-852b-3ff015fc6001",
  "version": 1,
  "operationId": "dded5f1a-2412-49c8-8206-9578098ff80e",
  "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
  "audioId": null,
  "payload": {
    "type": "regression.finished",
    "goalId": "aki.balance",
    "reason": "small_talk",
    "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
    "values": [],
    "purpose": "goal_regression",
    "nextTurn": null,
    "provider": "openai",
    "completed": false,
    "elapsedMs": 1142.8053340000006,
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "dded5f1a-2412-49c8-8206-9578098ff80e",
    "participantId": "agent"
  }
}

#30DIALOGdialog.response.ready+4.37s

08 Oct 2026, 17:27:16

Event payload

{
  "id": "44f5ae37-5804-4eeb-9998-01e676223634",
  "version": 1,
  "operationId": null,
  "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
  "audioId": null,
  "payload": {
    "text": "Tu sam da Vam pomognem. Kako mogu da Vam pomognem?",
    "type": "dialog.response.ready",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "segmentIds": [
      "ecb4d77b-fa7d-4ae4-a49a-683fc7a1695d"
    ]
  }
}

#31DIALOGdialog.answer_received+4.38s

08 Oct 2026, 17:27:16 · callee

Event payload

{
  "id": "6f7d9e7d-dd77-43e5-99ba-b49de9424406",
  "version": 1,
  "operationId": null,
  "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
  "audioId": null,
  "payload": {
    "text": "Dobar dan.",
    "type": "dialog.answer_received",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "segmentIds": [
      "ecb4d77b-fa7d-4ae4-a49a-683fc7a1695d"
    ],
    "participantId": "callee"
  }
}

#32DIALOGdialog.agent.state+4.39s

08 Oct 2026, 17:27:16

Event payload

{
  "id": "d1405593-d0bb-4cd5-8934-6743a430313d",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "opening",
      "fragments": [],
      "lastTurnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
      "jmbgAttempts": 0,
      "lastQuestion": "help",
      "nameAttempts": 0,
      "offerDelivered": false,
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0
    },
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "implementation": "aki@1"
  }
}

#33DIALOGdialog.turn.started+4.39s

08 Oct 2026, 17:27:16 · agent

Event payload

{
  "id": "12e874a7-a13c-4037-a882-2eb3ef7a82f2",
  "version": 1,
  "operationId": null,
  "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Tu sam da Vam pomognem. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.started",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "participantId": "agent"
  }
}

#34L1audio.playback.started+4.40s

08 Oct 2026, 17:27:16 · agent

Event payload

{
  "id": "be48bf1c-6e7a-4b73-b51d-f6814548b15a",
  "version": 1,
  "operationId": "ea4d4c81-7e3e-4d29-80a4-e45ca6f6d184",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Tu sam da Vam pomognem. Kako mogu da Vam pomognem?",
      "format": "pcm_s16le",
      "sha256": "5438986892ed3f3cf58f84119ef43a689cae0526c20a5ae3eb33a4013d5c7e26",
      "channels": 1,
      "byteLength": 138816,
      "durationMs": 2892,
      "sampleRate": 24000
    },
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "ea4d4c81-7e3e-4d29-80a4-e45ca6f6d184",
    "participantId": "agent"
  }
}

#35L1audio.playback.first_frame+4.40s

08 Oct 2026, 17:27:16 · agent

Event payload

{
  "id": "c1aa9912-2ee0-4e41-a432-e211103d0950",
  "version": 1,
  "operationId": "ea4d4c81-7e3e-4d29-80a4-e45ca6f6d184",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "ea4d4c81-7e3e-4d29-80a4-e45ca6f6d184",
    "firstFrameAt": "2026-10-08T15:27:16.383Z",
    "participantId": "agent"
  }
}

#36L1audio.recording.saved+5.47s

08 Oct 2026, 17:27:17 · callee

Event payload

{
  "id": "b5472162-7579-42e7-9d4c-1197474f3a07",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": null,
  "audioId": "ad617a92-4206-44df-b66d-6079458348a1",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "ad617a92-4206-44df-b66d-6079458348a1",
        "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/caller/ad617a92-4206-44df-b66d-6079458348a1.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "1429ef6391a478e1914a112e52aaccf0e3885cf5620c591627fd641add7e4ca3"
      },
      "format": "pcm_s16le",
      "sha256": "20299b2a06220f1989dec5dd9fed392829760728366ee1733fd27b39b4a42391",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "startedAt": "2026-10-08T15:27:15.441Z",
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#37L1audio.recording.saved+6.45s

08 Oct 2026, 17:27:18 · agent

Event payload

{
  "id": "15d54a5b-eb5f-426a-b17f-dbba8bfe5707",
  "version": 1,
  "operationId": "ea4d4c81-7e3e-4d29-80a4-e45ca6f6d184",
  "turnId": null,
  "audioId": "6f9c72e3-596c-47e0-baf4-bf8d74937d2b",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "6f9c72e3-596c-47e0-baf4-bf8d74937d2b",
        "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/agent/6f9c72e3-596c-47e0-baf4-bf8d74937d2b.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "66ff8b6352882583ce5af9011bebdbe9f6097fe0fbce254b70c686a249588f5b"
      },
      "format": "pcm_s16le",
      "sha256": "beb3031668fb97d3861748cff07207df11b677674731e788c55d674a1601e2aa",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "startedAt": "2026-10-08T15:27:16.383Z",
    "operationId": "ea4d4c81-7e3e-4d29-80a4-e45ca6f6d184",
    "participantId": "agent"
  }
}

#38L1audio.recording.saved+7.47s

08 Oct 2026, 17:27:19 · callee

Event payload

{
  "id": "53853fd2-2445-4159-8d40-6a8c4f90f300",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": null,
  "audioId": "0318b715-27b7-4e59-b5c8-043fd05e22fa",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "0318b715-27b7-4e59-b5c8-043fd05e22fa",
        "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/caller/0318b715-27b7-4e59-b5c8-043fd05e22fa.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "7a8b44645e1274fd7ba2970437eb72c62520e15d9103d6c85f1a2c9c96ed1431"
      },
      "format": "pcm_s16le",
      "sha256": "1616d28c54d70ba2a272b2692aa1267f07b183d689c0760be66c51f8c29841be",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "startedAt": "2026-10-08T15:27:17.441Z",
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#39L1audio.playback.finished+7.60s

08 Oct 2026, 17:27:19 · agent

Event payload

{
  "id": "0cfc3588-ab2d-4b9c-a4ed-edffc2d01910",
  "version": 1,
  "operationId": "ea4d4c81-7e3e-4d29-80a4-e45ca6f6d184",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "ea4d4c81-7e3e-4d29-80a4-e45ca6f6d184",
    "participantId": "agent"
  }
}

#40DIALOGdialog.turn.completed+7.61s

08 Oct 2026, 17:27:19 · agent

Event payload

{
  "id": "904f0fb7-6a6e-4531-9e74-f0699373a5f8",
  "version": 1,
  "operationId": null,
  "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Tu sam da Vam pomognem. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.completed",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "turnId": "05422abb-8ed4-4a99-80bc-fdf2d160385c",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "participantId": "agent"
  }
}

#41L1audio.recording.saved+7.63s

08 Oct 2026, 17:27:19 · agent

Event payload

{
  "id": "a8f09c15-def0-4a78-8e4a-961e8064fefe",
  "version": 1,
  "operationId": "ea4d4c81-7e3e-4d29-80a4-e45ca6f6d184",
  "turnId": null,
  "audioId": "bb0b72a7-a8c4-4c5e-ab18-006173eaed4c",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "bb0b72a7-a8c4-4c5e-ab18-006173eaed4c",
        "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/agent/bb0b72a7-a8c4-4c5e-ab18-006173eaed4c.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "49cf0ff4e1165313f5d744638109aa315abcd5d0e44a27b9ee65c2f187fa283e"
      },
      "format": "pcm_s16le",
      "sha256": "4a56d0a1bb2fa3f3adefb0fb0799308e8d9cd6068430bfdc8355dfcf0ccb2336",
      "channels": 1,
      "byteLength": 57600,
      "durationMs": 1200,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "startedAt": "2026-10-08T15:27:18.383Z",
    "operationId": "ea4d4c81-7e3e-4d29-80a4-e45ca6f6d184",
    "participantId": "agent"
  }
}

#42DIALOGdialog.agent.state+7.63s

08 Oct 2026, 17:27:19

Event payload

{
  "id": "bb87bb53-0d73-4d7d-ab37-73488baa337c",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "opening",
      "fragments": [],
      "lastPhrase": "help",
      "interrupted": false,
      "jmbgAttempts": 0,
      "lastQuestion": "help",
      "nameAttempts": 0,
      "offerDelivered": false,
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0
    },
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "implementation": "aki@1"
  }
}

#43L1vtt.transcript.delta+7.95s

08 Oct 2026, 17:27:19 · callee

Event payload

{
  "id": "fd10139f-8f9d-40c1-a195-f2bd642b4f82",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": "ac6f2999-5b90-4e4f-9f25-6c6ec08cbca6",
  "audioId": null,
  "payload": {
    "text": " ",
    "type": "vtt.transcript.delta",
    "turnId": "ac6f2999-5b90-4e4f-9f25-6c6ec08cbca6",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#44L1vtt.finished+7.96s

08 Oct 2026, 17:27:19 · callee

Event payload

{
  "id": "aba52d7d-f6db-44a7-8357-824e431aaf2a",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "vtt.finished",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#45L1audio.recording.saved+7.98s

08 Oct 2026, 17:27:19 · callee

Event payload

{
  "id": "f95c9ceb-d62d-4924-97f7-26c4f5cc05e6",
  "version": 1,
  "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
  "turnId": null,
  "audioId": "a9b637a6-e9e6-49bb-af68-95d656caa3c4",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "a9b637a6-e9e6-49bb-af68-95d656caa3c4",
        "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/caller/a9b637a6-e9e6-49bb-af68-95d656caa3c4.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "936cd339d8d1c0eb67e84c60e2aa3425916314d481de7c8da9243456b8a5137b"
      },
      "format": "pcm_s16le",
      "sha256": "8e0d53b93f245ba8cba3f86137faa90649413df618b6d1e63ff371decd554ad8",
      "channels": 1,
      "byteLength": 17280,
      "durationMs": 360,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "53de8638-73e9-46d1-945a-580af03b80a4",
    "startedAt": "2026-10-08T15:27:19.441Z",
    "operationId": "7df35900-7dee-4993-947a-b39d90be47c0",
    "participantId": "callee"
  }
}

#46CALLcall.participant_left+8.00s

08 Oct 2026, 17:27:19 · callee

Event payload

{
  "id": "d7421ec9-33d2-4225-a2f4-195170323a75",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_left",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "reason": "Agent execution failed",
    "participantId": "callee"
  }
}

#47CALLcall.failed+8.00s

08 Oct 2026, 17:27:19

Event payload

{
  "id": "6a9925e4-925d-43e3-abda-d2f242a15156",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.failed",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "message": "Agent execution failed"
  }
}

#48DIALOGdialog.ended+8.00s

08 Oct 2026, 17:27:19

Event payload

{
  "id": "c4abc1d2-3fba-4d93-bcf1-4106b19cc128",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ended",
    "callId": "fdb76224-fbc0-481c-8497-3dc87853fe5c",
    "reason": "Agent execution failed",
    "dialogId": "53de8638-73e9-46d1-945a-580af03b80a4"
  }
}

Stored audio

7 assets

Precompiled greeting

0.98s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "46b4d6db-52f9-46ee-8769-48886932cd9f",
  "bucket": "livekit-node-stage",
  "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/agent/46b4d6db-52f9-46ee-8769-48886932cd9f.wav",
  "sha256": "ee871ffbec06a397b70e1d3475d767334077512a1a42b4804222f661bad01a2b"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "c968f606-4554-47d5-8794-fc7c5d21c746",
  "bucket": "livekit-node-stage",
  "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/caller/c968f606-4554-47d5-8794-fc7c5d21c746.wav",
  "sha256": "31b613b5f5b898545fb69408360846d612dfcbf2556578ebcd8959e8e455f3b2"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "ad617a92-4206-44df-b66d-6079458348a1",
  "bucket": "livekit-node-stage",
  "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/caller/ad617a92-4206-44df-b66d-6079458348a1.wav",
  "sha256": "1429ef6391a478e1914a112e52aaccf0e3885cf5620c591627fd641add7e4ca3"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "6f9c72e3-596c-47e0-baf4-bf8d74937d2b",
  "bucket": "livekit-node-stage",
  "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/agent/6f9c72e3-596c-47e0-baf4-bf8d74937d2b.wav",
  "sha256": "66ff8b6352882583ce5af9011bebdbe9f6097fe0fbce254b70c686a249588f5b"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "0318b715-27b7-4e59-b5c8-043fd05e22fa",
  "bucket": "livekit-node-stage",
  "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/caller/0318b715-27b7-4e59-b5c8-043fd05e22fa.wav",
  "sha256": "7a8b44645e1274fd7ba2970437eb72c62520e15d9103d6c85f1a2c9c96ed1431"
}

Precompiled greeting

1.20s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "bb0b72a7-a8c4-4c5e-ab18-006173eaed4c",
  "bucket": "livekit-node-stage",
  "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/agent/bb0b72a7-a8c4-4c5e-ab18-006173eaed4c.wav",
  "sha256": "49cf0ff4e1165313f5d744638109aa315abcd5d0e44a27b9ee65c2f187fa283e"
}

Precompiled greeting

0.36s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "a9b637a6-e9e6-49bb-af68-95d656caa3c4",
  "bucket": "livekit-node-stage",
  "key": "recordings/fdb76224-fbc0-481c-8497-3dc87853fe5c/audio/caller/a9b637a6-e9e6-49bb-af68-95d656caa3c4.wav",
  "sha256": "936cd339d8d1c0eb67e84c60e2aa3425916314d481de7c8da9243456b8a5137b"
}

Initial dialog state

View snapshot

{
  "id": "53de8638-73e9-46d1-945a-580af03b80a4",
  "turns": [],
  "inputs": {},
  "status": "created",
  "version": 2,
  "collected": {},
  "agentState": null,
  "participants": [
    {
      "id": "callee",
      "kind": "human",
      "name": "+381603022591",
      "status": "disconnected"
    },
    {
      "id": "agent",
      "kind": "agent",
      "name": "Aki",
      "status": "disconnected",
      "behavior": {
        "turns": "submissive",
        "greeting": {
          "initiative": "assertive",
          "interruptible": true
        }
      },
      "template": {
        "id": "agent:Aki",
        "name": "Aki",
        "audios": {
          "filler": {
            "text": "Trenutak, molim.",
            "format": "pcm_s16le",
            "sha256": "e51d232b40ce2167937b32b5d88b7b2d784fe31e46a95c39f52ee670a6b4c5c7",
            "channels": 1,
            "byteLength": 66720,
            "durationMs": 1390,
            "sampleRate": 24000
          },
          "greeting": {
            "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
            "format": "pcm_s16le",
            "sha256": "99bfa25bb5c697a32d26a8dc4f00e1397d5249c134f4a935262ec81e2b9c13ac",
            "channels": 1,
            "byteLength": 426240,
            "durationMs": 8880,
            "sampleRate": 24000
          }
        },
        "prompts": {
          "system": "aik banka. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "latencyCovers": [
          {
            "audioId": "filler",
            "delayMs": 1250
          }
        ]
      },
      "definition": {
        "kind": "code",
        "options": {
          "latencyFiller": true,
          "speechProfile": {
            "speed": 1,
            "stability": 0.8,
            "similarityBoost": 0.8
          },
          "expectedReplyPool": true
        },
        "voicePack": {
          "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "label": "Aki",
          "model": "eleven_v4_turbo",
          "voiceId": "oICC5xEEbDGIZC1LVOOM",
          "language": "sr",
          "provider": "elevenlabs"
        },
        "configuration": {
          "name": "Aki",
          "timing": {
            "softMs": 250,
            "openingMs": 1200,
            "committedMs": 850
          },
          "behavior": {
            "turns": "submissive",
            "greeting": {
              "initiative": "assertive",
              "interruptible": true
            }
          },
          "providers": {
            "ttv": "elevenlabs",
            "vtt": "soniox",
            "reply": "openai"
          },
          "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "systemPrompt": "aik banka. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "implementation": {
          "key": "aki",
          "version": "1"
        }
      }
    }
  ],
  "currentSpeakerId": null,
  "awaitingParticipantId": null
}

Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.