+38163402940

Inbound call · 07 Oct 2026, 16:01:27

Failed

Call ID: edb23f5a-e460-42fe-bad8-004ba5ad939e
Dialog ID: d09430d2-e73d-4d0d-a9fb-acd9703c9593
Answered: 07 Oct 2026, 16:01:29
Ended · talk time: 07 Oct 2026, 16:01:41 · 0m 12s
SIP call ID · last SIP status: SCL_cVxqHNwuDT5u · active
End reason: Agent execution failed
Room: phone-_+38163402940_F8D9vWctbEYW
History coverage: 35 recorded events

Recorded history

Time scale Volume 10%

Agent Caller Dialog / L1 event · select to inspect↯ Agent interruptedExpand a recording to see its timeline.

+38163402940

History

Greeting submissive (protected) · Turns assertive · edb23f5a

failed · Agent execution failed

Dropped · Call ended before the dialog goal was achieved

No speech at this point

0:000:11

Event timeline

Download history

#1CALLcall.created+-0.14s

07 Oct 2026, 16:01:27

Event payload

{
  "id": "c8dfc04a-a73b-4905-ae76-039ffd7491ae",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "room": "phone-_+38163402940_F8D9vWctbEYW",
    "type": "call.created",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "number": "+38163402940",
    "direction": "inbound"
  }
}

#2CALLcall.connecting+-0.14s

07 Oct 2026, 16:01:27

Event payload

{
  "id": "bcdad9c5-8540-4688-93ba-01ee5d3b7d44",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connecting",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e"
  }
}

#3DIALOGdialog.started+-0.14s

07 Oct 2026, 16:01:27

Event payload

{
  "id": "b4d2652f-aa76-40b4-a829-85b59aba583a",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.started",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "dialogId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593"
  }
}

#4CALLcall.participant_joined+0.04s

07 Oct 2026, 16:01:27 · callee

Event payload

{
  "id": "0f2ba446-20c7-4281-8a9c-61a5b65ef4a0",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_joined",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "participantId": "callee"
  }
}

#5CALLcall.sip_status+0.04s

07 Oct 2026, 16:01:27

Event payload

{
  "id": "5008a7fc-9a73-4822-b914-a094bdd8b450",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "sipCallId": "SCL_cVxqHNwuDT5u",
    "sipStatus": "ringing"
  }
}

#6CALLcall.sip_status+1.72s

07 Oct 2026, 16:01:29

Event payload

{
  "id": "95b95e5f-aaf2-4309-8943-8e00ba60b7a8",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "sipCallId": "SCL_cVxqHNwuDT5u",
    "sipStatus": "active"
  }
}

#7CALLcall.connected+1.72s

07 Oct 2026, 16:01:29

Event payload

{
  "id": "f76e59bc-6a40-4db0-aea9-a18964dc1ec5",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connected",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e"
  }
}

#8L1vtt.started+1.74s

07 Oct 2026, 16:01:29 · callee

Event payload

{
  "id": "4c0e45b8-2fd1-4b37-bb15-9fd75dbdc8de",
  "version": 1,
  "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
  "turnId": null,
  "audioId": null,
  "payload": {
    "mode": "live",
    "type": "vtt.started",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
    "participantId": "callee"
  }
}

#9DIALOGdialog.ready+1.76s

07 Oct 2026, 16:01:29

Event payload

{
  "id": "eece1797-6030-497b-a57f-5157d0ae3be5",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ready",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "behavior": {
      "turns": "assertive",
      "greeting": {
        "initiative": "submissive",
        "interruptible": false
      }
    },
    "dialogId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593"
  }
}

#10L1silence.soft+2.09s

07 Oct 2026, 16:01:29 · callee

Event payload

{
  "id": "15b2f65f-bf3b-4281-92e4-8fa3b6f3be4a",
  "version": 1,
  "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 926.8266610000001,
    "type": "silence.soft",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "silenceId": "dbafdd6b-0c15-4ed9-8981-4ceb4944b4be",
    "durationMs": 352,
    "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
    "participantId": "callee"
  }
}

#11L1silence.committed+2.86s

07 Oct 2026, 16:01:30 · callee

Event payload

{
  "id": "1c70e37c-da67-476f-b775-2963507ccc9e",
  "version": 1,
  "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1694.826661,
    "type": "silence.committed",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "silenceId": "dbafdd6b-0c15-4ed9-8981-4ceb4944b4be",
    "durationMs": 1120,
    "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
    "participantId": "callee"
  }
}

#12L1silence.opening+2.96s

07 Oct 2026, 16:01:30 · callee

Event payload

{
  "id": "d7ae3214-3f54-4625-ba33-10cd632e6dc3",
  "version": 1,
  "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1790.826661,
    "type": "silence.opening",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "silenceId": "dbafdd6b-0c15-4ed9-8981-4ceb4944b4be",
    "durationMs": 1216,
    "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
    "participantId": "callee"
  }
}

#13DIALOGdialog.turn.started+2.96s

07 Oct 2026, 16:01:30 · agent

Event payload

{
  "id": "98d286e2-7796-48c7-876b-50fc9dad921e",
  "version": 1,
  "operationId": null,
  "turnId": "fdaf30f7-2dba-439f-b92b-c809b2ab9792",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?",
    "type": "dialog.turn.started",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "turnId": "fdaf30f7-2dba-439f-b92b-c809b2ab9792",
    "dialogId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "participantId": "agent"
  }
}

#14L1audio.playback.started+2.98s

07 Oct 2026, 16:01:30 · agent

Event payload

{
  "id": "3908c6fe-998c-43de-a509-8d52c8e2cec5",
  "version": 1,
  "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?",
      "format": "pcm_s16le",
      "sha256": "a338c16f5f2b6d83a840f9e1d746a246ed9cc530a03156fbe90c0bf1716e639b",
      "channels": 1,
      "byteLength": 430080,
      "durationMs": 8960,
      "sampleRate": 24000
    },
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
    "participantId": "agent"
  }
}

#15L1audio.playback.first_frame+2.99s

07 Oct 2026, 16:01:30 · agent

Event payload

{
  "id": "2d315a2c-b446-46d5-a8a7-f93c32ef6f90",
  "version": 1,
  "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
    "firstFrameAt": "2026-10-07T14:01:30.364Z",
    "participantId": "agent"
  }
}

#16L1audio.recording.saved+3.81s

07 Oct 2026, 16:01:31 · callee

Event payload

{
  "id": "01a06de4-2de3-4d60-9fd8-f8557df64efc",
  "version": 1,
  "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
  "turnId": null,
  "audioId": "2e04c1f9-5115-4c5b-8cce-c94896f023fc",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "2e04c1f9-5115-4c5b-8cce-c94896f023fc",
        "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/caller/2e04c1f9-5115-4c5b-8cce-c94896f023fc.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "d11c9db49df4abade4465e9726dc187f222d4db4d32ed8f875838cbbc9d4eca5"
      },
      "format": "pcm_s16le",
      "sha256": "3009ec28cd695be63f52f7ca532c68251ea449fcc56bba4859c1f3577064bc5d",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "startedAt": "2026-10-07T14:01:29.117Z",
    "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
    "participantId": "callee"
  }
}

#17L1audio.recording.saved+5.05s

07 Oct 2026, 16:01:32 · agent

Event payload

{
  "id": "8c913146-2544-4973-917f-fba5c554641f",
  "version": 1,
  "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
  "turnId": null,
  "audioId": "74ff0d72-9f75-4dce-8a9d-dddc1ee7e05a",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "74ff0d72-9f75-4dce-8a9d-dddc1ee7e05a",
        "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/agent/74ff0d72-9f75-4dce-8a9d-dddc1ee7e05a.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "6c2e9616ffb5244691f97646d900d17d7243756a1863902cd97a7dcdde5a54d5"
      },
      "format": "pcm_s16le",
      "sha256": "0c7028763a19bcfb18829ff55b8ad8ad4f3f38ef007ddf63fc36e4bb9bb65b1e",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "startedAt": "2026-10-07T14:01:30.364Z",
    "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
    "participantId": "agent"
  }
}

#18L1audio.recording.saved+5.76s

07 Oct 2026, 16:01:33 · callee

Event payload

{
  "id": "770f907d-6d4b-4d35-be29-d116a489c20f",
  "version": 1,
  "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
  "turnId": null,
  "audioId": "ade6dcc0-cd81-441a-9d1c-ee2ef8252371",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "ade6dcc0-cd81-441a-9d1c-ee2ef8252371",
        "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/caller/ade6dcc0-cd81-441a-9d1c-ee2ef8252371.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "39e563c4f3bb6554a186726575884f255f803b66fedbd6433bd245f121843f19"
      },
      "format": "pcm_s16le",
      "sha256": "cd2909108e1b37709d7eb6cdcd6f42335f214c2524b249e9c95436d378d2b4fc",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "startedAt": "2026-10-07T14:01:31.132Z",
    "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
    "participantId": "callee"
  }
}

#19L1audio.recording.saved+7.05s

07 Oct 2026, 16:01:34 · agent

Event payload

{
  "id": "027098be-8d17-4d02-87a2-fb76e1e3a6d6",
  "version": 1,
  "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
  "turnId": null,
  "audioId": "38f01732-a7a8-487b-b920-f5ab79994629",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "38f01732-a7a8-487b-b920-f5ab79994629",
        "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/agent/38f01732-a7a8-487b-b920-f5ab79994629.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "c21465c2835603c74415d0fe6c0e81548c7045a16f1b6fd1cf070ac02b2759df"
      },
      "format": "pcm_s16le",
      "sha256": "dda1903de6a1cda06525fd9a81286a0f9b56efb013e6e5f8330e4a0261cf24f6",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "startedAt": "2026-10-07T14:01:32.364Z",
    "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
    "participantId": "agent"
  }
}

#20L1audio.recording.saved+7.76s

07 Oct 2026, 16:01:35 · callee

Event payload

{
  "id": "f5e5a276-0b32-4e27-9d5f-654d5e2456d1",
  "version": 1,
  "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
  "turnId": null,
  "audioId": "4ed267ed-a9c6-4923-b2fa-0a443e84884f",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "4ed267ed-a9c6-4923-b2fa-0a443e84884f",
        "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/caller/4ed267ed-a9c6-4923-b2fa-0a443e84884f.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "b0998d7a9031595c6ac2e3c6db26c88c481e94e741cd4700d3229f3dcae60216"
      },
      "format": "pcm_s16le",
      "sha256": "51a06724502c17a90f2a8fcf0fef1d7d0d0e9930dd12f4f6f476a05ca33becfa",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "startedAt": "2026-10-07T14:01:33.132Z",
    "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
    "participantId": "callee"
  }
}

#21L1audio.recording.saved+9.05s

07 Oct 2026, 16:01:36 · agent

Event payload

{
  "id": "b46e9e7c-ee9c-41a5-9954-e049f4cdc4a5",
  "version": 1,
  "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
  "turnId": null,
  "audioId": "cbe67ac8-53a4-4c48-a87c-2ecc75522ac6",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "cbe67ac8-53a4-4c48-a87c-2ecc75522ac6",
        "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/agent/cbe67ac8-53a4-4c48-a87c-2ecc75522ac6.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "e04cb458dc1c7bef01dca58c4ac6b0eec4a450bbb4f24a1980a0cfa4553d5dae"
      },
      "format": "pcm_s16le",
      "sha256": "cb5bf0452c9f89a79fe241ca113784524cc1619b0e02c05c0bdf8cb60b725165",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "startedAt": "2026-10-07T14:01:34.364Z",
    "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
    "participantId": "agent"
  }
}

#22L1audio.recording.saved+9.76s

07 Oct 2026, 16:01:37 · callee

Event payload

{
  "id": "38cce23c-1936-4265-a302-1e408b7a8edc",
  "version": 1,
  "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
  "turnId": null,
  "audioId": "63cd93f2-629f-4c03-a754-b25777dc82f1",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "63cd93f2-629f-4c03-a754-b25777dc82f1",
        "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/caller/63cd93f2-629f-4c03-a754-b25777dc82f1.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "dae60a37da587feafb3e336a3c59f0a5e8d019efa586b918c65c5d5416f800ec"
      },
      "format": "pcm_s16le",
      "sha256": "f5cfdbe8f7eeb556517650de97d5d9bb226630139d6aad8a662b77b8d729ee4f",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "startedAt": "2026-10-07T14:01:35.132Z",
    "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
    "participantId": "callee"
  }
}

#23L1audio.recording.saved+11.05s

07 Oct 2026, 16:01:38 · agent

Event payload

{
  "id": "19d170b1-f52c-4d52-971f-75f359f8b34e",
  "version": 1,
  "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
  "turnId": null,
  "audioId": "77578a4f-d70b-48d4-a3d7-50bae697ef80",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "77578a4f-d70b-48d4-a3d7-50bae697ef80",
        "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/agent/77578a4f-d70b-48d4-a3d7-50bae697ef80.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "f1969bd812e1082867fc50f89afdaac5c03a3954bd679c3bbdc06af8b6e4955f"
      },
      "format": "pcm_s16le",
      "sha256": "85c2d2fda2756a1b12b840bda5cb1f1ebc0040d200b08be1b657d2a452c25a4f",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "startedAt": "2026-10-07T14:01:36.364Z",
    "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
    "participantId": "agent"
  }
}

#24L1audio.recording.saved+11.76s

07 Oct 2026, 16:01:39 · callee

Event payload

{
  "id": "88123237-b73a-44b6-be51-6faf89c0b9fd",
  "version": 1,
  "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
  "turnId": null,
  "audioId": "2c6383c3-eb50-4c2e-98a0-720aa3ca0e8f",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "2c6383c3-eb50-4c2e-98a0-720aa3ca0e8f",
        "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/caller/2c6383c3-eb50-4c2e-98a0-720aa3ca0e8f.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "43f0a4116f04f84b6b590871105fdcaa95725cd0400cbec8468280fab8b97af1"
      },
      "format": "pcm_s16le",
      "sha256": "b4f51f41ac049d5f0ae9c501180bb9584b1936c251563a590d614023301a99fb",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "startedAt": "2026-10-07T14:01:37.132Z",
    "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
    "participantId": "callee"
  }
}

#25L1audio.playback.finished+12.25s

07 Oct 2026, 16:01:39 · agent

Event payload

{
  "id": "b85e97a8-0fe1-4389-994a-1e08116ee0fe",
  "version": 1,
  "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
    "participantId": "agent"
  }
}

#26DIALOGdialog.turn.completed+12.26s

07 Oct 2026, 16:01:39 · agent

Event payload

{
  "id": "c715f491-c99f-4288-84b5-d963c019ffc5",
  "version": 1,
  "operationId": null,
  "turnId": "fdaf30f7-2dba-439f-b92b-c809b2ab9792",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?",
    "type": "dialog.turn.completed",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "turnId": "fdaf30f7-2dba-439f-b92b-c809b2ab9792",
    "dialogId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "participantId": "agent"
  }
}

#27DIALOGdialog.awaiting_answer+12.27s

07 Oct 2026, 16:01:39 · callee

Event payload

{
  "id": "4c4cca1f-d98e-4b58-bb5a-f3123b79675e",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.awaiting_answer",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "dialogId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "participantId": "callee"
  }
}

#28DIALOGdialog.goal.started+12.28s

07 Oct 2026, 16:01:39

Event payload

{
  "id": "4af98bbe-ff67-4dcb-a74d-4667777f3183",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "name": "Credit card balance",
    "type": "dialog.goal.started",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "goalId": "aki.balance",
    "dialogId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "goalIndex": 0
  }
}

#29L1audio.recording.saved+12.29s

07 Oct 2026, 16:01:39 · agent

Event payload

{
  "id": "c18c0e50-4326-4d06-aa7d-59fa69263464",
  "version": 1,
  "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
  "turnId": null,
  "audioId": "7ca6d813-27c2-4d3c-a119-11f72a8a2bc6",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "7ca6d813-27c2-4d3c-a119-11f72a8a2bc6",
        "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/agent/7ca6d813-27c2-4d3c-a119-11f72a8a2bc6.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "23332da8959834adf5e279448097b43a67a6958bcbf60cf90a53cd1d4d00d329"
      },
      "format": "pcm_s16le",
      "sha256": "9496c6261eb49a995b3cf924787475e5edb211e7647621e52b11571c5b014adc",
      "channels": 1,
      "byteLength": 60480,
      "durationMs": 1260,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "startedAt": "2026-10-07T14:01:38.364Z",
    "operationId": "82cf338f-fc3d-43f6-8a08-ac15677a334a",
    "participantId": "agent"
  }
}

#30DIALOGdialog.agent.state+12.29s

07 Oct 2026, 16:01:39

Event payload

{
  "id": "4c60fc0c-cb74-41b3-8723-ee47cace5ea8",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "opening",
      "fragments": [],
      "jmbgAttempts": 0,
      "lastQuestion": "help",
      "nameAttempts": 0,
      "offerDelivered": false,
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0,
      "greetingInterrupted": false
    },
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "dialogId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "implementation": "aki@1"
  }
}

#31L1vtt.failed+13.63s

07 Oct 2026, 16:01:41 · callee

Event payload

{
  "id": "71106de0-2ba3-4827-bec7-76d6893ad213",
  "version": 1,
  "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "vtt.failed",
    "message": "No audio received.",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
    "participantId": "callee"
  }
}

#32L1audio.recording.saved+13.65s

07 Oct 2026, 16:01:41 · callee

Event payload

{
  "id": "9c9cad51-f541-4a52-9116-d93f7a8f8675",
  "version": 1,
  "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
  "turnId": null,
  "audioId": "d2c62091-1a0f-44d6-a2d1-e486d60e4e25",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "d2c62091-1a0f-44d6-a2d1-e486d60e4e25",
        "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/caller/d2c62091-1a0f-44d6-a2d1-e486d60e4e25.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "afd8ac4883744309d70480df10ef0fb4abd30b27d98f0927c800d9a463d4c925"
      },
      "format": "pcm_s16le",
      "sha256": "e6c4a51d17c496861876c0ada113b965c21054f6137c3d7b79c8c4b497fa4f7e",
      "channels": 1,
      "byteLength": 84480,
      "durationMs": 1760,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
    "startedAt": "2026-10-07T14:01:39.132Z",
    "operationId": "d60ad047-a726-4068-b886-0ee503588e50",
    "participantId": "callee"
  }
}

#33CALLcall.participant_left+13.66s

07 Oct 2026, 16:01:41 · callee

Event payload

{
  "id": "fee0c048-78c3-4837-97c8-e41fe9d608c1",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_left",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "reason": "Agent execution failed",
    "participantId": "callee"
  }
}

#34CALLcall.failed+13.66s

07 Oct 2026, 16:01:41

Event payload

{
  "id": "5951ebe4-4bdc-441e-a292-1d90bfd26100",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.failed",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "message": "Agent execution failed"
  }
}

#35DIALOGdialog.ended+13.66s

07 Oct 2026, 16:01:41

Event payload

{
  "id": "d6b7361c-ff0a-4fb2-9701-056acd613f97",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ended",
    "callId": "edb23f5a-e460-42fe-bad8-004ba5ad939e",
    "reason": "Agent execution failed",
    "dialogId": "d09430d2-e73d-4d0d-a9fb-acd9703c9593"
  }
}

Stored audio

11 assets

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "2e04c1f9-5115-4c5b-8cce-c94896f023fc",
  "bucket": "livekit-node-stage",
  "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/caller/2e04c1f9-5115-4c5b-8cce-c94896f023fc.wav",
  "sha256": "d11c9db49df4abade4465e9726dc187f222d4db4d32ed8f875838cbbc9d4eca5"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "74ff0d72-9f75-4dce-8a9d-dddc1ee7e05a",
  "bucket": "livekit-node-stage",
  "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/agent/74ff0d72-9f75-4dce-8a9d-dddc1ee7e05a.wav",
  "sha256": "6c2e9616ffb5244691f97646d900d17d7243756a1863902cd97a7dcdde5a54d5"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "ade6dcc0-cd81-441a-9d1c-ee2ef8252371",
  "bucket": "livekit-node-stage",
  "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/caller/ade6dcc0-cd81-441a-9d1c-ee2ef8252371.wav",
  "sha256": "39e563c4f3bb6554a186726575884f255f803b66fedbd6433bd245f121843f19"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "38f01732-a7a8-487b-b920-f5ab79994629",
  "bucket": "livekit-node-stage",
  "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/agent/38f01732-a7a8-487b-b920-f5ab79994629.wav",
  "sha256": "c21465c2835603c74415d0fe6c0e81548c7045a16f1b6fd1cf070ac02b2759df"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "4ed267ed-a9c6-4923-b2fa-0a443e84884f",
  "bucket": "livekit-node-stage",
  "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/caller/4ed267ed-a9c6-4923-b2fa-0a443e84884f.wav",
  "sha256": "b0998d7a9031595c6ac2e3c6db26c88c481e94e741cd4700d3229f3dcae60216"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "cbe67ac8-53a4-4c48-a87c-2ecc75522ac6",
  "bucket": "livekit-node-stage",
  "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/agent/cbe67ac8-53a4-4c48-a87c-2ecc75522ac6.wav",
  "sha256": "e04cb458dc1c7bef01dca58c4ac6b0eec4a450bbb4f24a1980a0cfa4553d5dae"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "63cd93f2-629f-4c03-a754-b25777dc82f1",
  "bucket": "livekit-node-stage",
  "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/caller/63cd93f2-629f-4c03-a754-b25777dc82f1.wav",
  "sha256": "dae60a37da587feafb3e336a3c59f0a5e8d019efa586b918c65c5d5416f800ec"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "77578a4f-d70b-48d4-a3d7-50bae697ef80",
  "bucket": "livekit-node-stage",
  "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/agent/77578a4f-d70b-48d4-a3d7-50bae697ef80.wav",
  "sha256": "f1969bd812e1082867fc50f89afdaac5c03a3954bd679c3bbdc06af8b6e4955f"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "2c6383c3-eb50-4c2e-98a0-720aa3ca0e8f",
  "bucket": "livekit-node-stage",
  "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/caller/2c6383c3-eb50-4c2e-98a0-720aa3ca0e8f.wav",
  "sha256": "43f0a4116f04f84b6b590871105fdcaa95725cd0400cbec8468280fab8b97af1"
}

Precompiled greeting

1.26s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "7ca6d813-27c2-4d3c-a119-11f72a8a2bc6",
  "bucket": "livekit-node-stage",
  "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/agent/7ca6d813-27c2-4d3c-a119-11f72a8a2bc6.wav",
  "sha256": "23332da8959834adf5e279448097b43a67a6958bcbf60cf90a53cd1d4d00d329"
}

Precompiled greeting

1.76s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "d2c62091-1a0f-44d6-a2d1-e486d60e4e25",
  "bucket": "livekit-node-stage",
  "key": "recordings/edb23f5a-e460-42fe-bad8-004ba5ad939e/audio/caller/d2c62091-1a0f-44d6-a2d1-e486d60e4e25.wav",
  "sha256": "afd8ac4883744309d70480df10ef0fb4abd30b27d98f0927c800d9a463d4c925"
}

Initial dialog state

View snapshot

{
  "id": "d09430d2-e73d-4d0d-a9fb-acd9703c9593",
  "turns": [],
  "inputs": {},
  "status": "created",
  "version": 2,
  "collected": {},
  "agentState": null,
  "participants": [
    {
      "id": "callee",
      "kind": "human",
      "name": "+38163402940",
      "status": "disconnected"
    },
    {
      "id": "agent",
      "kind": "agent",
      "name": "Aki",
      "status": "disconnected",
      "behavior": {
        "turns": "assertive",
        "greeting": {
          "initiative": "submissive",
          "interruptible": false
        }
      },
      "template": {
        "id": "agent:Aki",
        "name": "Aki",
        "audios": {
          "filler": {
            "text": "Samo trenutak.",
            "format": "pcm_s16le",
            "sha256": "26166745d24aa9fbfe35ee852abb48790f1c06b9f91a4585f881ea5fd1ddf0e0",
            "channels": 1,
            "byteLength": 56160,
            "durationMs": 1170,
            "sampleRate": 24000
          },
          "greeting": {
            "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?",
            "format": "pcm_s16le",
            "sha256": "a338c16f5f2b6d83a840f9e1d746a246ed9cc530a03156fbe90c0bf1716e639b",
            "channels": 1,
            "byteLength": 430080,
            "durationMs": 8960,
            "sampleRate": 24000
          }
        },
        "prompts": {
          "system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "latencyCovers": [
          {
            "audioId": "filler",
            "delayMs": 900
          }
        ]
      },
      "definition": {
        "kind": "code",
        "options": {},
        "voicePack": {
          "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "label": "Aki",
          "model": "eleven_v4",
          "voiceId": "oICC5xEEbDGIZC1LVOOM",
          "language": "sr",
          "provider": "elevenlabs"
        },
        "configuration": {
          "name": "Aki",
          "timing": {
            "softMs": 350,
            "openingMs": 1200,
            "committedMs": 1100
          },
          "behavior": {
            "turns": "assertive",
            "greeting": {
              "initiative": "submissive",
              "interruptible": false
            }
          },
          "providers": {
            "ttv": "elevenlabs",
            "vtt": "soniox",
            "reply": "openai"
          },
          "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "implementation": {
          "key": "aki",
          "version": "1"
        }
      }
    }
  ],
  "currentSpeakerId": null,
  "awaitingParticipantId": null
}

Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.