+381603022591

Inbound call · 08 Oct 2026, 17:28:58

Ended

Call ID: a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9
Dialog ID: 0c1be502-7a89-4096-ac1d-67166700e8ce
Answered: 08 Oct 2026, 17:29:00
Ended · talk time: 08 Oct 2026, 17:29:56 · 0m 56s
SIP call ID · last SIP status: SCL_s2DaHyEMT47E · active
End reason: not_understood
Room: phone-_+381603022591_NonnCKRypqCs
History coverage: 155 recorded events

Recorded history

Time scale Volume 10%

Agent Caller Dialog / L1 event · select to inspect↯ Agent interruptedExpand a recording to see its timeline.

+381603022591

History

Greeting assertive (interruptible) · Turns submissive · a7eaedd1

ended · not_understood

Stopped · Goal attempts exhausted · not_understood

No speech at this point

0:000:56

Event timeline

Download history

#1CALLcall.created+-0.02s

08 Oct 2026, 17:28:58

Event payload

{
  "id": "adaec79f-165e-4cda-ba40-34d091d3e306",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "room": "phone-_+381603022591_NonnCKRypqCs",
    "type": "call.created",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "number": "+381603022591",
    "direction": "inbound"
  }
}

#2CALLcall.connecting+-0.02s

08 Oct 2026, 17:28:58

Event payload

{
  "id": "2b448da0-3b3e-4154-9ee8-730f663f280c",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connecting",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9"
  }
}

#3DIALOGdialog.started+-0.02s

08 Oct 2026, 17:28:58

Event payload

{
  "id": "c51fee8c-22fb-4bef-8bcf-15db9257e87a",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.started",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce"
  }
}

#4CALLcall.participant_joined+0.04s

08 Oct 2026, 17:28:58 · callee

Event payload

{
  "id": "d849ea27-af6e-4d8e-98b8-a31065bd09f9",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_joined",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "participantId": "callee"
  }
}

#5CALLcall.sip_status+0.04s

08 Oct 2026, 17:28:58

Event payload

{
  "id": "f2faab35-148f-4457-ba0c-2903d93c7b1e",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "sipCallId": "SCL_s2DaHyEMT47E",
    "sipStatus": "ringing"
  }
}

#6CALLcall.sip_status+1.51s

08 Oct 2026, 17:29:00

Event payload

{
  "id": "8cad2fde-a221-4a20-be3b-88adbc27692d",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "sipCallId": "SCL_s2DaHyEMT47E",
    "sipStatus": "active"
  }
}

#7CALLcall.connected+1.51s

08 Oct 2026, 17:29:00

Event payload

{
  "id": "93343f6f-e9c2-4de3-8890-03c50242f33d",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connected",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9"
  }
}

#8L1vtt.started+1.52s

08 Oct 2026, 17:29:00 · callee

Event payload

{
  "id": "36cfab46-0cb1-429c-ac35-d308c536a1b7",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "mode": "live",
    "type": "vtt.started",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#9DIALOGdialog.ready+1.55s

08 Oct 2026, 17:29:00

Event payload

{
  "id": "926bff94-31d9-408f-8bd1-db45522b2f58",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ready",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "behavior": {
      "turns": "submissive",
      "greeting": {
        "initiative": "assertive",
        "interruptible": true
      }
    },
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce"
  }
}

#10DIALOGdialog.turn.started+1.56s

08 Oct 2026, 17:29:00 · agent

Event payload

{
  "id": "1d002bfd-2799-4cb0-990b-925868798325",
  "version": 1,
  "operationId": null,
  "turnId": "f0adab88-e336-4cbd-94d6-a08fa7596f6a",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.started",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "f0adab88-e336-4cbd-94d6-a08fa7596f6a",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "participantId": "agent"
  }
}

#11L1audio.playback.started+1.58s

08 Oct 2026, 17:29:00 · agent

Event payload

{
  "id": "f1738b91-cd13-4f8d-a2e2-f883e3ee80f5",
  "version": 1,
  "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
      "format": "pcm_s16le",
      "sha256": "667f9b0eefc7a25403f9d893bca12d4474f10ccdebea23c44412a66af4a49668",
      "channels": 1,
      "byteLength": 418560,
      "durationMs": 8720,
      "sampleRate": 24000
    },
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
    "participantId": "agent"
  }
}

#12L1audio.playback.first_frame+1.59s

08 Oct 2026, 17:29:00 · agent

Event payload

{
  "id": "79024315-b764-480f-a43e-d53fb1384491",
  "version": 1,
  "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
    "firstFrameAt": "2026-10-08T15:29:00.181Z",
    "participantId": "agent"
  }
}

#13L1silence.soft+1.78s

08 Oct 2026, 17:29:00 · callee

Event payload

{
  "id": "a236b006-6f42-41d3-854c-4a761ca96cfb",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 558.3519559999995,
    "type": "silence.soft",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "997667c8-5fad-4a70-9015-faca253cc888",
    "durationMs": 256,
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#14L1silence.committed+2.39s

08 Oct 2026, 17:29:00 · callee

Event payload

{
  "id": "20410819-cdd0-42ac-820d-7c8b82c04b45",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1166.9228999999996,
    "type": "silence.committed",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "997667c8-5fad-4a70-9015-faca253cc888",
    "durationMs": 864,
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#15L1silence.opening+2.75s

08 Oct 2026, 17:29:01 · callee

Event payload

{
  "id": "56c93afe-768d-4df2-9bae-002101eec254",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1518.9228999999996,
    "type": "silence.opening",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "997667c8-5fad-4a70-9015-faca253cc888",
    "durationMs": 1216,
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#16L1audio.recording.saved+3.55s

08 Oct 2026, 17:29:02 · callee

Event payload

{
  "id": "baa790e5-e276-46c2-8c27-ad94985c481f",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "58eecf3d-d1c1-4e21-983e-96c363be72c3",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "58eecf3d-d1c1-4e21-983e-96c363be72c3",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/58eecf3d-d1c1-4e21-983e-96c363be72c3.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "d491abd2259ceb53b531585b5301001a19f8ef21a02e74dbb5205618ebba8bbe"
      },
      "format": "pcm_s16le",
      "sha256": "66ef3a1e3cd3a9dcc1b2f977833863fa9021657d68712bc2a1055e27f64dce5b",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:00.124Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#17L1audio.recording.saved+3.64s

08 Oct 2026, 17:29:02 · agent

Event payload

{
  "id": "36df83df-6487-4a77-9a93-97ec26b7b4d1",
  "version": 1,
  "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
  "turnId": null,
  "audioId": "72363fd8-064e-485b-a576-505d49f8248e",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "72363fd8-064e-485b-a576-505d49f8248e",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/72363fd8-064e-485b-a576-505d49f8248e.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "d2639a12f3ef4043a30f86342df222664fe3b59c5b3abf10b083b4630295f53a"
      },
      "format": "pcm_s16le",
      "sha256": "f24074aefd7ce48b3ff519da4e2d3c3e66cc7be8c26ae7aab23a4964c86702b9",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:00.181Z",
    "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
    "participantId": "agent"
  }
}

#18L1audio.recording.saved+5.55s

08 Oct 2026, 17:29:04 · callee

Event payload

{
  "id": "0bf50932-d3e1-4d95-be7f-05a5321e6d1c",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "661dd8d3-14da-45b6-a4f1-096410c00c54",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "661dd8d3-14da-45b6-a4f1-096410c00c54",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/661dd8d3-14da-45b6-a4f1-096410c00c54.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "35a3ae7b4db455fd58a1d314589786b0cb6d7275d4c9b3918dfd6d4291152d5b"
      },
      "format": "pcm_s16le",
      "sha256": "a2fd8c8d35eafce577caf7a3f9f73f99c754fc784e5cdc6290e7bd839c40f239",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:02.125Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#19L1audio.recording.saved+5.63s

08 Oct 2026, 17:29:04 · agent

Event payload

{
  "id": "1aa5580a-2250-4e27-8544-336c9310d2c7",
  "version": 1,
  "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
  "turnId": null,
  "audioId": "46ad5aa3-5254-4cfa-8173-beb17ca4427a",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "46ad5aa3-5254-4cfa-8173-beb17ca4427a",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/46ad5aa3-5254-4cfa-8173-beb17ca4427a.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "ff4ef16e9eeb0c350166855036f6d7de2f6e58e35a600cd10037726a538981af"
      },
      "format": "pcm_s16le",
      "sha256": "09a9c9112680ac72dd20b2d6c65ff23607d93fd780288475c5619a1389c75f05",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:02.181Z",
    "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
    "participantId": "agent"
  }
}

#20L1audio.recording.saved+7.55s

08 Oct 2026, 17:29:06 · callee

Event payload

{
  "id": "e91b4e6a-54dd-4f67-9cd9-7f5811c5b879",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "e2d8780d-24a6-46c5-bdd7-5b5dde8085e2",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "e2d8780d-24a6-46c5-bdd7-5b5dde8085e2",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/e2d8780d-24a6-46c5-bdd7-5b5dde8085e2.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "cde7f052a5f1b0fb6981805e9106fb740978cbdd64ec58544606062871187e12"
      },
      "format": "pcm_s16le",
      "sha256": "e2b306aeb8c4342426c68ea5f9a766635c8804de6cc515e30c3a3aefd5fa5808",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:04.127Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#21L1audio.recording.saved+7.63s

08 Oct 2026, 17:29:06 · agent

Event payload

{
  "id": "004b89f7-8d61-4cde-abcf-fa88c5c13702",
  "version": 1,
  "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
  "turnId": null,
  "audioId": "67507628-8b7f-45d9-98b7-c513df3096b5",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "67507628-8b7f-45d9-98b7-c513df3096b5",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/67507628-8b7f-45d9-98b7-c513df3096b5.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "a842210c5893447d34d0fbe50a5eaeb6bde596f00a3b9c633d829e18b6a691e8"
      },
      "format": "pcm_s16le",
      "sha256": "fcab6ceae1629ec0b3c71245b7133b4b5ec033c8ce1bec22a9976acf84fbb82b",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:04.181Z",
    "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
    "participantId": "agent"
  }
}

#22L1audio.recording.saved+9.54s

08 Oct 2026, 17:29:08 · callee

Event payload

{
  "id": "8b5cab62-3b42-409a-8799-940c5d46a8c8",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "fddb842d-973c-463c-98e8-7a28959ae942",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "fddb842d-973c-463c-98e8-7a28959ae942",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/fddb842d-973c-463c-98e8-7a28959ae942.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "eb6bb8999fcc2e2f3f470d904de92d6a2cd0f22a34f50c0dceca992bb48d78b7"
      },
      "format": "pcm_s16le",
      "sha256": "095556473c19cb43bd2c397087e8da45952639e5ad7fd3022eed97166d39a614",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:06.127Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#23L1audio.recording.saved+9.63s

08 Oct 2026, 17:29:08 · agent

Event payload

{
  "id": "bc023fae-aed3-4438-b3d8-b6c6d97e74cb",
  "version": 1,
  "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
  "turnId": null,
  "audioId": "eed59573-350f-4064-85f2-8a0084d40727",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "eed59573-350f-4064-85f2-8a0084d40727",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/eed59573-350f-4064-85f2-8a0084d40727.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "1b9ada64d1fa826a69b0c12bcaae82f467e930bf3d0b0ccbd4bc5803473256ed"
      },
      "format": "pcm_s16le",
      "sha256": "734dab29425b0f1120d48e49268518a4930d693c7c1492ba09c7996fe2c6bcc4",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:06.181Z",
    "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
    "participantId": "agent"
  }
}

#24L1audio.playback.finished+10.61s

08 Oct 2026, 17:29:09 · agent

Event payload

{
  "id": "ebc915d0-403b-41e2-9f4e-0fc3c1fd6bd0",
  "version": 1,
  "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
    "participantId": "agent"
  }
}

#25DIALOGdialog.turn.completed+10.62s

08 Oct 2026, 17:29:09 · agent

Event payload

{
  "id": "f784cfb4-4f29-4cd3-a173-73b660a8f025",
  "version": 1,
  "operationId": null,
  "turnId": "f0adab88-e336-4cbd-94d6-a08fa7596f6a",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.completed",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "f0adab88-e336-4cbd-94d6-a08fa7596f6a",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "participantId": "agent"
  }
}

#26DIALOGdialog.awaiting_answer+10.63s

08 Oct 2026, 17:29:09 · callee

Event payload

{
  "id": "30393b53-daab-4218-8682-bd571ad4e5ee",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.awaiting_answer",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "participantId": "callee"
  }
}

#27L1audio.recording.saved+10.63s

08 Oct 2026, 17:29:09 · agent

Event payload

{
  "id": "dea629f7-367e-4bd2-99c0-bff811bb5c22",
  "version": 1,
  "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
  "turnId": null,
  "audioId": "e3204060-c08d-494e-baeb-d562de3e182f",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "e3204060-c08d-494e-baeb-d562de3e182f",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/e3204060-c08d-494e-baeb-d562de3e182f.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "7123971cb6184ec10a85303421f7e5ba80607021e70c3c92e24781b95f5b49c7"
      },
      "format": "pcm_s16le",
      "sha256": "3237241442b3d8f58bdcd9094728174211dec346a9d3a7fd6b3d5d501adac1db",
      "channels": 1,
      "byteLength": 48960,
      "durationMs": 1020,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:08.181Z",
    "operationId": "f7f6b3f6-5cfd-4fe7-81f9-c6f85923bc17",
    "participantId": "agent"
  }
}

#28DIALOGdialog.goal.started+10.64s

08 Oct 2026, 17:29:09

Event payload

{
  "id": "8daf6249-09e9-4e19-b52e-ab115d8d2d2e",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "name": "Credit card balance",
    "type": "dialog.goal.started",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "goalId": "aki.balance",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "goalIndex": 0
  }
}

#29DIALOGdialog.agent.state+10.65s

08 Oct 2026, 17:29:09

Event payload

{
  "id": "d3775c7e-441c-4f66-be3b-55776731b460",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "opening",
      "fragments": [],
      "jmbgAttempts": 0,
      "lastQuestion": "help",
      "nameAttempts": 0,
      "offerDelivered": false,
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0,
      "greetingInterrupted": false
    },
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "implementation": "aki@1"
  }
}

#30L1speech.started+11.32s

08 Oct 2026, 17:29:09 · callee

Event payload

{
  "id": "f5c05da8-03e8-4f91-a28e-6a64e2741bc6",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 10096.313125,
    "type": "speech.started",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#31L1audio.recording.saved+11.54s

08 Oct 2026, 17:29:10 · callee

Event payload

{
  "id": "c89f2fc2-d614-4727-9c26-110a3fe6763b",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "3ce41338-025c-4188-a453-c5684cbf939d",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "3ce41338-025c-4188-a453-c5684cbf939d",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/3ce41338-025c-4188-a453-c5684cbf939d.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "75fda7f46f1d67af6b7bb8659855c848189da92f453632cf7037511c07796c1e"
      },
      "format": "pcm_s16le",
      "sha256": "718b85efb9ebd53ead8a4c84c77c55306fd5a6d92cd5b1eeabccee07ccaf3ef9",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:08.127Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#32L1speech.stopped+11.58s

08 Oct 2026, 17:29:10 · callee

Event payload

{
  "id": "4edc1170-78f8-44ff-afdd-b169499ff589",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 10352.313125,
    "type": "speech.stopped",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "863a21bb-77ab-4f75-8703-b663a1858e84",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#33L1silence.soft+11.84s

08 Oct 2026, 17:29:10 · callee

Event payload

{
  "id": "9632dc76-cd7e-4c58-b6e5-cc9ac11fd8c7",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 10608.313125,
    "type": "silence.soft",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "863a21bb-77ab-4f75-8703-b663a1858e84",
    "durationMs": 256,
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#34L1vtt.transcript.delta+12.01s

08 Oct 2026, 17:29:10 · callee

Event payload

{
  "id": "4f8d094e-3a5e-4132-bcff-ef418d0001da",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": "a6fd4168-7b04-4b3d-8fdd-ab8cef523ead",
  "audioId": null,
  "payload": {
    "text": "Mhm.",
    "type": "vtt.transcript.delta",
    "turnId": "a6fd4168-7b04-4b3d-8fdd-ab8cef523ead",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#35L1vtt.transcript.completed+12.02s

08 Oct 2026, 17:29:10 · callee

Event payload

{
  "id": "92162569-63bd-411c-a3c5-562defd94218",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": "a6fd4168-7b04-4b3d-8fdd-ab8cef523ead",
  "audioId": null,
  "payload": {
    "text": "Mhm.",
    "type": "vtt.transcript.completed",
    "turnId": "a6fd4168-7b04-4b3d-8fdd-ab8cef523ead",
    "endedAt": "2026-10-08T15:29:10.175Z",
    "segmentId": "82ecf2c3-f9b0-41ac-96de-ba1a45ad63d0",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:09.919Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#36DIALOGdialog.response.preparing+12.03s

08 Oct 2026, 17:29:10

Event payload

{
  "id": "8816517d-dc46-4c86-9c7f-bcb4923e4e2b",
  "version": 1,
  "operationId": null,
  "turnId": "c86c4020-4b45-4bae-bb37-edaecad0f534",
  "audioId": null,
  "payload": {
    "text": "Mhm.",
    "type": "dialog.response.preparing",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "c86c4020-4b45-4bae-bb37-edaecad0f534",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "segmentIds": [
      "82ecf2c3-f9b0-41ac-96de-ba1a45ad63d0"
    ]
  }
}

#37L1regression.started+12.04s

08 Oct 2026, 17:29:10 · agent

Event payload

{
  "id": "3f6091f7-96d6-463d-9342-7ee29190b590",
  "version": 1,
  "operationId": "451657c4-a27d-42d4-9110-5070ac8e095a",
  "turnId": "c86c4020-4b45-4bae-bb37-edaecad0f534",
  "audioId": null,
  "payload": {
    "type": "regression.started",
    "goalId": "aki.balance",
    "turnId": "c86c4020-4b45-4bae-bb37-edaecad0f534",
    "purpose": "goal_regression",
    "provider": "openai",
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "451657c4-a27d-42d4-9110-5070ac8e095a",
    "retryAllowed": true,
    "participantId": "agent"
  }
}

#38L1speech.started+12.06s

08 Oct 2026, 17:29:10 · callee

Event payload

{
  "id": "2b060681-7b0c-4ee0-bd3f-593aa87fdf29",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 10832.313125,
    "type": "speech.started",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#39DIALOGdialog.response.cancelled+12.13s

08 Oct 2026, 17:29:10

Event payload

{
  "id": "9b88f91f-f1c7-4054-9c94-c325afa963e8",
  "version": 1,
  "operationId": null,
  "turnId": "c86c4020-4b45-4bae-bb37-edaecad0f534",
  "audioId": null,
  "payload": {
    "type": "dialog.response.cancelled",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "c86c4020-4b45-4bae-bb37-edaecad0f534",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce"
  }
}

#40L1regression.cancelled+12.13s

08 Oct 2026, 17:29:10 · agent

Event payload

{
  "id": "1c600197-900b-4120-9688-495281b86385",
  "version": 1,
  "operationId": "451657c4-a27d-42d4-9110-5070ac8e095a",
  "turnId": "c86c4020-4b45-4bae-bb37-edaecad0f534",
  "audioId": null,
  "payload": {
    "type": "regression.cancelled",
    "goalId": "aki.balance",
    "turnId": "c86c4020-4b45-4bae-bb37-edaecad0f534",
    "purpose": "goal_regression",
    "provider": "openai",
    "elapsedMs": 89.72082100000262,
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "451657c4-a27d-42d4-9110-5070ac8e095a",
    "participantId": "agent"
  }
}

#41L1audio.recording.saved+13.54s

08 Oct 2026, 17:29:12 · callee

Event payload

{
  "id": "6381db82-7978-4c96-b372-f8d1290a75cf",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "f810130f-d6e1-4147-81c9-84545f4e68dc",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "f810130f-d6e1-4147-81c9-84545f4e68dc",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/f810130f-d6e1-4147-81c9-84545f4e68dc.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "318cb7d46accfa2a9df0359ba4a27768adb61cecf0a137e396629e5f4183f9a9"
      },
      "format": "pcm_s16le",
      "sha256": "0b792adbb60fe6024e6096e42ed6a37fb77992241ee9a6a8180c4259d24e2296",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:10.127Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#42L1audio.recording.saved+15.54s

08 Oct 2026, 17:29:14 · callee

Event payload

{
  "id": "4e01b692-63b6-4c4e-bf23-ebd1c7854bab",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "2b478250-9be4-4281-aedd-d1c4ffd3a2f7",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "2b478250-9be4-4281-aedd-d1c4ffd3a2f7",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/2b478250-9be4-4281-aedd-d1c4ffd3a2f7.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "1ef0317852392c1619e5c57f3a1e9af206b6d2748014a6159834774f8801ebbd"
      },
      "format": "pcm_s16le",
      "sha256": "df896970c6605950450b6145b462e678f6c6502fccd9a12d7a82a49dea1f6691",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:12.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#43L1speech.stopped+15.87s

08 Oct 2026, 17:29:14 · callee

Event payload

{
  "id": "bc70c37a-85c6-4d8f-b44f-3f3d3dfb1442",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 14645.568807,
    "type": "speech.stopped",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "c42f94c1-0284-4bab-b1f9-03a65f60bdea",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#44L1silence.soft+16.13s

08 Oct 2026, 17:29:14 · callee

Event payload

{
  "id": "4d406bc6-d5e4-43ed-9d8f-51c39ed93307",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 14901.568807,
    "type": "silence.soft",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "c42f94c1-0284-4bab-b1f9-03a65f60bdea",
    "durationMs": 256,
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#45L1vtt.transcript.delta+16.27s

08 Oct 2026, 17:29:14 · callee

Event payload

{
  "id": "47be1e3c-18a3-48e8-a217-63999d6f987d",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": "14fb7140-dd90-4d3d-afb3-6beb2bcd2625",
  "audioId": null,
  "payload": {
    "text": " Pa, zanima me da li je React bolji od TypeScripta.",
    "type": "vtt.transcript.delta",
    "turnId": "14fb7140-dd90-4d3d-afb3-6beb2bcd2625",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#46L1vtt.transcript.completed+16.28s

08 Oct 2026, 17:29:14 · callee

Event payload

{
  "id": "c703daf1-5615-48e7-8dd8-521355bca319",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": "14fb7140-dd90-4d3d-afb3-6beb2bcd2625",
  "audioId": null,
  "payload": {
    "text": "Pa, zanima me da li je React bolji od TypeScripta.",
    "type": "vtt.transcript.completed",
    "turnId": "14fb7140-dd90-4d3d-afb3-6beb2bcd2625",
    "endedAt": "2026-10-08T15:29:14.468Z",
    "segmentId": "5d8b3858-41dc-4fbf-acc6-c79975a255eb",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:10.655Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#47DIALOGdialog.response.preparing+16.29s

08 Oct 2026, 17:29:14

Event payload

{
  "id": "bbcbfd4b-e560-4583-bc4a-84532f0282cd",
  "version": 1,
  "operationId": null,
  "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
  "audioId": null,
  "payload": {
    "text": "Mhm. Pa, zanima me da li je React bolji od TypeScripta.",
    "type": "dialog.response.preparing",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "segmentIds": [
      "82ecf2c3-f9b0-41ac-96de-ba1a45ad63d0",
      "5d8b3858-41dc-4fbf-acc6-c79975a255eb"
    ]
  }
}

#48L1regression.started+16.30s

08 Oct 2026, 17:29:14 · agent

Event payload

{
  "id": "990bb38b-0090-4aa8-b2c3-192e5812423f",
  "version": 1,
  "operationId": "abe971a2-77e1-41a8-a8cc-807375643f8d",
  "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
  "audioId": null,
  "payload": {
    "type": "regression.started",
    "goalId": "aki.balance",
    "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
    "purpose": "goal_regression",
    "provider": "openai",
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "abe971a2-77e1-41a8-a8cc-807375643f8d",
    "retryAllowed": true,
    "participantId": "agent"
  }
}

#49L1silence.committed+16.74s

08 Oct 2026, 17:29:15 · callee

Event payload

{
  "id": "62041f58-ec30-4fda-a5c2-29d731f6700f",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 15509.568807,
    "type": "silence.committed",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "c42f94c1-0284-4bab-b1f9-03a65f60bdea",
    "durationMs": 864,
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#50DIALOGdialog.turn.started+17.54s

08 Oct 2026, 17:29:16 · agent

Event payload

{
  "id": "f12ffdad-c513-4447-8029-82b88b3ba03b",
  "version": 1,
  "operationId": null,
  "turnId": "d1baa51f-0d36-4753-9e26-a4b668c516ae",
  "audioId": null,
  "payload": {
    "kind": "filler",
    "text": "Trenutak, molim.",
    "type": "dialog.turn.started",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "d1baa51f-0d36-4753-9e26-a4b668c516ae",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "participantId": "agent"
  }
}

#51L1audio.recording.saved+17.55s

08 Oct 2026, 17:29:16 · callee

Event payload

{
  "id": "010b5068-8101-4c54-b042-2b97f1097137",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "6413aa6c-5d7d-4696-b1ea-9893d60c4aa2",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "6413aa6c-5d7d-4696-b1ea-9893d60c4aa2",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/6413aa6c-5d7d-4696-b1ea-9893d60c4aa2.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "6c7b377dedb7ac8e2f38fc1e424cfbae45298a9e4ce2d116002a5e76b7f74447"
      },
      "format": "pcm_s16le",
      "sha256": "37b7eb07bcc18f1084080017615df0241cb5af12797824697d093916c63131d9",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:14.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#52L1audio.playback.started+17.55s

08 Oct 2026, 17:29:16 · agent

Event payload

{
  "id": "bee9b6ba-760e-455e-ab0c-17f25ddb67ac",
  "version": 1,
  "operationId": "c4cbc318-3fb5-4179-b781-a69bce060094",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Trenutak, molim.",
      "format": "pcm_s16le",
      "sha256": "e51d232b40ce2167937b32b5d88b7b2d784fe31e46a95c39f52ee670a6b4c5c7",
      "channels": 1,
      "byteLength": 66720,
      "durationMs": 1390,
      "sampleRate": 24000
    },
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "c4cbc318-3fb5-4179-b781-a69bce060094",
    "participantId": "agent"
  }
}

#53L1audio.playback.first_frame+17.57s

08 Oct 2026, 17:29:16 · agent

Event payload

{
  "id": "6ae67439-0981-40d4-9681-62ea435c8481",
  "version": 1,
  "operationId": "c4cbc318-3fb5-4179-b781-a69bce060094",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "c4cbc318-3fb5-4179-b781-a69bce060094",
    "firstFrameAt": "2026-10-08T15:29:16.160Z",
    "participantId": "agent"
  }
}

#54L1regression.finished+17.58s

08 Oct 2026, 17:29:16 · agent

Event payload

{
  "id": "1b1f37cb-d3a8-4552-8a45-2d0692d553f7",
  "version": 1,
  "operationId": "abe971a2-77e1-41a8-a8cc-807375643f8d",
  "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
  "audioId": null,
  "payload": {
    "type": "regression.finished",
    "goalId": "aki.balance",
    "reason": "out_of_scope",
    "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
    "values": [],
    "purpose": "goal_regression",
    "nextTurn": null,
    "provider": "openai",
    "completed": false,
    "elapsedMs": 1279.1798179999969,
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "abe971a2-77e1-41a8-a8cc-807375643f8d",
    "participantId": "agent"
  }
}

#55DIALOGdialog.response.ready+17.61s

08 Oct 2026, 17:29:16

Event payload

{
  "id": "30b1bbff-502a-4eb7-a084-c9f024bc65d7",
  "version": 1,
  "operationId": null,
  "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
  "audioId": null,
  "payload": {
    "text": "Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?",
    "type": "dialog.response.ready",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "segmentIds": [
      "82ecf2c3-f9b0-41ac-96de-ba1a45ad63d0",
      "5d8b3858-41dc-4fbf-acc6-c79975a255eb"
    ]
  }
}

#56L1audio.playback.cancelled+17.62s

08 Oct 2026, 17:29:16 · agent

Event payload

{
  "id": "9d03270f-3c5f-4eee-9a84-9be4b007187a",
  "version": 1,
  "operationId": "c4cbc318-3fb5-4179-b781-a69bce060094",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.cancelled",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "c4cbc318-3fb5-4179-b781-a69bce060094",
    "participantId": "agent"
  }
}

#57DIALOGdialog.answer_received+17.63s

08 Oct 2026, 17:29:16 · callee

Event payload

{
  "id": "8b1a5684-f278-4a4f-8091-3331f9c11228",
  "version": 1,
  "operationId": null,
  "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
  "audioId": null,
  "payload": {
    "text": "Mhm. Pa, zanima me da li je React bolji od TypeScripta.",
    "type": "dialog.answer_received",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "segmentIds": [
      "82ecf2c3-f9b0-41ac-96de-ba1a45ad63d0",
      "5d8b3858-41dc-4fbf-acc6-c79975a255eb"
    ],
    "participantId": "callee"
  }
}

#58L1audio.recording.saved+17.64s

08 Oct 2026, 17:29:16 · agent

Event payload

{
  "id": "a167ffb9-60b1-4e81-9d5c-1c31ee5385dc",
  "version": 1,
  "operationId": "c4cbc318-3fb5-4179-b781-a69bce060094",
  "turnId": null,
  "audioId": "6ef6797b-4d1e-4f3b-af9d-31bbb282c51b",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "6ef6797b-4d1e-4f3b-af9d-31bbb282c51b",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/6ef6797b-4d1e-4f3b-af9d-31bbb282c51b.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "f94ccf705f5bbb59c3eab06b4261902b13a72a06d5736937a1b240e6edca0e70"
      },
      "format": "pcm_s16le",
      "sha256": "8d2159236747530ec054144ef776deebdb1a1200b46accc366f7b841d7f83c19",
      "channels": 1,
      "byteLength": 2398,
      "durationMs": 49.958333333333336,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:16.160Z",
    "operationId": "c4cbc318-3fb5-4179-b781-a69bce060094",
    "participantId": "agent"
  }
}

#59DIALOGdialog.agent.state+17.64s

08 Oct 2026, 17:29:16

Event payload

{
  "id": "7f2ca17c-aa6d-4ddb-acb0-e0180a43ee1f",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "scope",
      "fragments": [],
      "lastTurnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
      "resumePhase": "opening",
      "jmbgAttempts": 0,
      "lastQuestion": "out_of_scope",
      "nameAttempts": 0,
      "offerDelivered": false,
      "resumeQuestion": "help",
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0
    },
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "implementation": "aki@1"
  }
}

#60DIALOGdialog.turn.started+17.66s

08 Oct 2026, 17:29:16 · agent

Event payload

{
  "id": "5466d454-0276-4fa5-8d00-08ba83dcba46",
  "version": 1,
  "operationId": null,
  "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?",
    "type": "dialog.turn.started",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "participantId": "agent"
  }
}

#61L1audio.playback.started+17.66s

08 Oct 2026, 17:29:16 · agent

Event payload

{
  "id": "04d5ed3a-ca13-47e9-9a27-b10c4ad2507a",
  "version": 1,
  "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
  "turnId": null,
  "audioId": "44f66956-05e1-469b-961a-275b30a1a1bf",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?",
      "asset": {
        "id": "44f66956-05e1-469b-961a-275b30a1a1bf",
        "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/44f66956-05e1-469b-961a-275b30a1a1bf.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "12a8f5070d3f4ea184fbfc29558c09ea2b8a5f05764d4f86ef3382f4979fc911"
      },
      "format": "pcm_s16le",
      "sha256": "081f3a929f21f0b601be7ec8ebd314cee7542f7e038e86ecc8e586fc62b896ab",
      "channels": 1,
      "byteLength": 595200,
      "durationMs": 12400,
      "sampleRate": 24000
    },
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
    "participantId": "agent"
  }
}

#62L1audio.playback.first_frame+17.67s

08 Oct 2026, 17:29:16 · agent

Event payload

{
  "id": "209377e1-ff9e-480a-849b-1eea031c8037",
  "version": 1,
  "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
    "firstFrameAt": "2026-10-08T15:29:16.269Z",
    "participantId": "agent"
  }
}

#63L1audio.recording.saved+19.55s

08 Oct 2026, 17:29:18 · callee

Event payload

{
  "id": "7d621498-e178-42e3-bc9d-f4c5060162a6",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "f6fa2949-0ac8-41bb-959c-8b968eac02a2",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "f6fa2949-0ac8-41bb-959c-8b968eac02a2",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/f6fa2949-0ac8-41bb-959c-8b968eac02a2.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "cd66b1c19fe9353c98fd316a35a8455fd3d96be417915ee62dc4bec00a5851f9"
      },
      "format": "pcm_s16le",
      "sha256": "bca36a111f84d3754f6274e5bc5155fc7452162f749b04d1df828f3c0d8da412",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:16.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#64L1audio.recording.saved+19.72s

08 Oct 2026, 17:29:18 · agent

Event payload

{
  "id": "5f23b416-575f-4e4d-9e17-113ac2feb2fa",
  "version": 1,
  "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
  "turnId": null,
  "audioId": "4910a39d-5402-43e0-a31c-e9842f9cde1a",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "4910a39d-5402-43e0-a31c-e9842f9cde1a",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/4910a39d-5402-43e0-a31c-e9842f9cde1a.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "f7dbd18e3edcbfe662018c1e15b70fc5e43e64a7db206382fc78cc558da57694"
      },
      "format": "pcm_s16le",
      "sha256": "670b33d36b70578542ed4006d21a250dbc382743b8a7093ee743f968c2589756",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:16.269Z",
    "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
    "participantId": "agent"
  }
}

#65L1audio.recording.saved+21.55s

08 Oct 2026, 17:29:20 · callee

Event payload

{
  "id": "d26d24f5-4435-4623-a4b6-11771eb364dc",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "578f488a-34f2-45f7-9388-3e26a8d1de83",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "578f488a-34f2-45f7-9388-3e26a8d1de83",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/578f488a-34f2-45f7-9388-3e26a8d1de83.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "acd302c342518edaa1cb27b0e72cb80402599f3f9189a1e9488ec53170ea2d65"
      },
      "format": "pcm_s16le",
      "sha256": "919b0fcf87463f0ea753e9118804db119b010eb1b1c69e3628b376f2a115cbf0",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:18.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#66L1audio.recording.saved+21.72s

08 Oct 2026, 17:29:20 · agent

Event payload

{
  "id": "e7265ed9-8ee9-4f6c-93f6-aab499ad4479",
  "version": 1,
  "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
  "turnId": null,
  "audioId": "84452c40-4b1b-4461-87ce-76053ab72ed2",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "84452c40-4b1b-4461-87ce-76053ab72ed2",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/84452c40-4b1b-4461-87ce-76053ab72ed2.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "d9f046fcc1f07370efbf197c140f431fad573583df28036b665dd39b19145656"
      },
      "format": "pcm_s16le",
      "sha256": "a94ce468aa073dbf6441f42fa31b19e92209dc34c92e39779c91e2768432d09f",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:18.269Z",
    "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
    "participantId": "agent"
  }
}

#67L1audio.recording.saved+23.54s

08 Oct 2026, 17:29:22 · callee

Event payload

{
  "id": "bc4a034c-2e64-4ea0-8c8e-253e540aa467",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "98f6fce2-32bf-47b7-8b56-63f98164b9af",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "98f6fce2-32bf-47b7-8b56-63f98164b9af",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/98f6fce2-32bf-47b7-8b56-63f98164b9af.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "5a421fd0cc01a48a63b4ecdac8539b00d5a4908ae60bfe3bf69e1b82808d7136"
      },
      "format": "pcm_s16le",
      "sha256": "bc9e9a6fa6b4d5788518cebb6b9f871de8ab37d40b294d56e382ca90349a7003",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:20.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#68L1audio.recording.saved+23.73s

08 Oct 2026, 17:29:22 · agent

Event payload

{
  "id": "0a43726c-32c1-49c6-b4aa-44020378f39d",
  "version": 1,
  "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
  "turnId": null,
  "audioId": "8250e295-95ee-42a2-a85e-82df6a29af78",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "8250e295-95ee-42a2-a85e-82df6a29af78",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/8250e295-95ee-42a2-a85e-82df6a29af78.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "e88d8f1da6c503ff801f61227f91a957d4d37e45d9d67a6306603e6a764e2608"
      },
      "format": "pcm_s16le",
      "sha256": "2e76fe930336525928952e989b73d8cdb10776787a02066c3f3b7c19ae111647",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:20.269Z",
    "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
    "participantId": "agent"
  }
}

#69L1audio.recording.saved+25.55s

08 Oct 2026, 17:29:24 · callee

Event payload

{
  "id": "12748518-41bf-4c2b-9495-cacf979b08d7",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "8c6c9ab5-832e-4f5f-9a89-82c950428eee",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "8c6c9ab5-832e-4f5f-9a89-82c950428eee",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/8c6c9ab5-832e-4f5f-9a89-82c950428eee.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "e6eb76bd8f32ce114b213f4069cb0dc0b4d938461fb10ee523e9915e47dc03ff"
      },
      "format": "pcm_s16le",
      "sha256": "4d73da1289385a93ab6e19c4f423776ba9c1da4f09623d4816bcf1a6ba84f518",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:22.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#70L1audio.recording.saved+25.72s

08 Oct 2026, 17:29:24 · agent

Event payload

{
  "id": "0cff48a0-2195-4c07-9d4e-bf35086952c6",
  "version": 1,
  "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
  "turnId": null,
  "audioId": "abc132a6-7d02-45dc-8ec0-f8497de0d4b1",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "abc132a6-7d02-45dc-8ec0-f8497de0d4b1",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/abc132a6-7d02-45dc-8ec0-f8497de0d4b1.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "0c70a41a6f7c020671b67396a7c6ef310f68b0fd9512bf6aba5934ea1c538db9"
      },
      "format": "pcm_s16le",
      "sha256": "efe222e14a2dfe68729e2834d5a6d890bde9f94f0b031b606fe46ab0ca74a02c",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:22.269Z",
    "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
    "participantId": "agent"
  }
}

#71L1audio.recording.saved+27.54s

08 Oct 2026, 17:29:26 · callee

Event payload

{
  "id": "2cba8915-8618-419d-aff9-d4564ca5e846",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "2d3540fc-3800-45e9-a3c6-fd9a8e947874",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "2d3540fc-3800-45e9-a3c6-fd9a8e947874",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/2d3540fc-3800-45e9-a3c6-fd9a8e947874.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "afbb3c8f37b6d487c671f0ff4842299569e2d9f56eb21afec9e9e8a7e1dede00"
      },
      "format": "pcm_s16le",
      "sha256": "01cf28bc133336a1e6d99a77159862f9bb8aaea59f9a75ecbf00aae36988ab2a",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:24.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#72L1audio.recording.saved+27.72s

08 Oct 2026, 17:29:26 · agent

Event payload

{
  "id": "a8a673ff-d4f5-487f-86d6-9760669231f6",
  "version": 1,
  "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
  "turnId": null,
  "audioId": "b95a8d0f-72a8-4bd8-983a-703c44827bdc",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "b95a8d0f-72a8-4bd8-983a-703c44827bdc",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/b95a8d0f-72a8-4bd8-983a-703c44827bdc.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "907769afb504f318ba3ea0f5390e100a8530142a6b5472b488c6c90f09110173"
      },
      "format": "pcm_s16le",
      "sha256": "9e24de555e79f05e1390a61625bac3c142d7200b579ebf1d0efbee8bcb0c8f69",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:24.269Z",
    "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
    "participantId": "agent"
  }
}

#73L1audio.recording.saved+29.54s

08 Oct 2026, 17:29:28 · callee

Event payload

{
  "id": "0e135d6d-8f32-438b-b64f-b2f591940644",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "40fec7f2-2ebd-487c-a091-a91c25a8b9c0",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "40fec7f2-2ebd-487c-a091-a91c25a8b9c0",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/40fec7f2-2ebd-487c-a091-a91c25a8b9c0.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "694e11d65260c939a74df74f54c84190d0d5230bfd1a2d5360430832274a1a37"
      },
      "format": "pcm_s16le",
      "sha256": "2ab35c34cca4f99d931c9b699da151e8d05ad57d9e57ab1c976b1f543ab260a0",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:26.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#74L1audio.recording.saved+29.72s

08 Oct 2026, 17:29:28 · agent

Event payload

{
  "id": "de9d2829-a1ef-4617-9c3d-5dbc41c30574",
  "version": 1,
  "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
  "turnId": null,
  "audioId": "df4f9034-be48-444d-9f73-dd348d7f4cc8",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "df4f9034-be48-444d-9f73-dd348d7f4cc8",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/df4f9034-be48-444d-9f73-dd348d7f4cc8.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "5b219fa61c2226c14fa100e0fbbc355acf6037e0c6ebb69debdc46624441ff61"
      },
      "format": "pcm_s16le",
      "sha256": "ee64913869058191c85c2567f7993af88ca20e73f61930ed7a78590660400852",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:26.269Z",
    "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
    "participantId": "agent"
  }
}

#75L1audio.playback.finished+30.37s

08 Oct 2026, 17:29:28 · agent

Event payload

{
  "id": "40a50380-e66d-4c64-83e8-7d0341c755b3",
  "version": 1,
  "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
    "participantId": "agent"
  }
}

#76DIALOGdialog.turn.completed+30.38s

08 Oct 2026, 17:29:28 · agent

Event payload

{
  "id": "a24f1078-7bd1-4c2a-8358-1fa8b8847d05",
  "version": 1,
  "operationId": null,
  "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?",
    "type": "dialog.turn.completed",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "857695af-f76a-497c-b5f0-f4a410031ad7",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "participantId": "agent"
  }
}

#77DIALOGdialog.agent.state+30.39s

08 Oct 2026, 17:29:28

Event payload

{
  "id": "c79509c9-db52-44be-8660-243190a0ee3b",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "scope",
      "fragments": [],
      "lastPhrase": "out_of_scope",
      "interrupted": false,
      "resumePhase": "opening",
      "jmbgAttempts": 0,
      "lastQuestion": "out_of_scope",
      "nameAttempts": 0,
      "offerDelivered": false,
      "resumeQuestion": "help",
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0
    },
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "implementation": "aki@1"
  }
}

#78L1audio.recording.saved+30.40s

08 Oct 2026, 17:29:28 · agent

Event payload

{
  "id": "6792181e-b58b-4b35-ab54-7963b721eeab",
  "version": 1,
  "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
  "turnId": null,
  "audioId": "224e1b41-9947-4051-b0cc-02c2be34ccad",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "224e1b41-9947-4051-b0cc-02c2be34ccad",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/224e1b41-9947-4051-b0cc-02c2be34ccad.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "4edb8c3734089ba6b8d969c3b9e23ce5c49747e1bf36cb7f96f619969133a276"
      },
      "format": "pcm_s16le",
      "sha256": "134da620a0631d112334816e18594313ef3a29eac2f6327f3466f80e4d99ea15",
      "channels": 1,
      "byteLength": 33600,
      "durationMs": 700,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:28.269Z",
    "operationId": "c15988be-73f3-4b27-8b97-fbcab4ffbdd2",
    "participantId": "agent"
  }
}

#79L1audio.recording.saved+31.54s

08 Oct 2026, 17:29:30 · callee

Event payload

{
  "id": "0f42cafd-730d-4c41-ad51-09f9853f7148",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "79defacc-d598-499c-b1cd-26172a67a06c",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "79defacc-d598-499c-b1cd-26172a67a06c",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/79defacc-d598-499c-b1cd-26172a67a06c.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "e6f54148f4c24e9c1a79ccb7c8164540572a9754571d73f1b3c9ac5c5edc3e7c"
      },
      "format": "pcm_s16le",
      "sha256": "263a21d0ef46945fb2111f51be92861b5afc706482900f375055f81a19058fcc",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:28.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#80L1speech.started+31.62s

08 Oct 2026, 17:29:30 · callee

Event payload

{
  "id": "4d706da9-0e20-4fab-89d4-6be9f2597786",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 30389.568807000003,
    "type": "speech.started",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#81L1speech.stopped+31.68s

08 Oct 2026, 17:29:30 · callee

Event payload

{
  "id": "f1ae7ab2-939b-42df-aeaa-30d787bd96ad",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 30453.568807000003,
    "type": "speech.stopped",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "66344133-d242-431f-8d55-9109eaa9f1a6",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#82L1speech.started+31.81s

08 Oct 2026, 17:29:30 · callee

Event payload

{
  "id": "1cffa3e7-f524-415d-b840-be1f9dd3ec04",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 30581.568807000003,
    "type": "speech.started",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#83L1speech.stopped+33.31s

08 Oct 2026, 17:29:31 · callee

Event payload

{
  "id": "3311c899-805c-40d7-b420-02f6fc86952c",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 32085.568807000003,
    "type": "speech.stopped",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "0aec3eea-c24d-4d66-99f5-debb55ca5ff9",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#84L1audio.recording.saved+33.54s

08 Oct 2026, 17:29:32 · callee

Event payload

{
  "id": "507ce6b9-dfbe-4acd-b6d1-10c21c5fbd53",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "a2139e63-b155-46dc-addd-dddf354eaf43",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "a2139e63-b155-46dc-addd-dddf354eaf43",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/a2139e63-b155-46dc-addd-dddf354eaf43.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "0847c74db7850609b79debc10d7ad7c94f40037939918e699fc7d4301e612bb0"
      },
      "format": "pcm_s16le",
      "sha256": "5374b26f3beb1e998a074e6aebf40cc9623a7560ec53536cf18665307290591f",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:30.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#85L1silence.soft+33.57s

08 Oct 2026, 17:29:32 · callee

Event payload

{
  "id": "f2edd5b1-b38e-4b53-b69d-553c10b85ca0",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 32341.568807000003,
    "type": "silence.soft",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "0aec3eea-c24d-4d66-99f5-debb55ca5ff9",
    "durationMs": 256,
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#86L1vtt.transcript.delta+33.73s

08 Oct 2026, 17:29:32 · callee

Event payload

{
  "id": "3ccc2448-e37e-47a1-b972-2d596d8144fe",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": "f017059e-2dd6-4d01-b5a7-59cdfe87a91c",
  "audioId": null,
  "payload": {
    "text": " Ne, hoću da proverim.",
    "type": "vtt.transcript.delta",
    "turnId": "f017059e-2dd6-4d01-b5a7-59cdfe87a91c",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#87L1vtt.transcript.completed+33.74s

08 Oct 2026, 17:29:32 · callee

Event payload

{
  "id": "82a934a3-6823-49f1-83d3-506159078508",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": "f017059e-2dd6-4d01-b5a7-59cdfe87a91c",
  "audioId": null,
  "payload": {
    "text": "Ne, hoću da proverim.",
    "type": "vtt.transcript.completed",
    "turnId": "f017059e-2dd6-4d01-b5a7-59cdfe87a91c",
    "endedAt": "2026-10-08T15:29:31.908Z",
    "segmentId": "e56e286a-b213-47c2-af71-6d44e9e36019",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:30.212Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#88DIALOGdialog.response.preparing+33.75s

08 Oct 2026, 17:29:32

Event payload

{
  "id": "242b91f3-996d-48f2-b2bb-d0e4c915c41a",
  "version": 1,
  "operationId": null,
  "turnId": "7c71ee8e-3ca3-4b50-a82b-acbe12c488ab",
  "audioId": null,
  "payload": {
    "text": "Ne, hoću da proverim.",
    "type": "dialog.response.preparing",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "7c71ee8e-3ca3-4b50-a82b-acbe12c488ab",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "segmentIds": [
      "e56e286a-b213-47c2-af71-6d44e9e36019"
    ]
  }
}

#89L1regression.started+33.75s

08 Oct 2026, 17:29:32 · agent

Event payload

{
  "id": "5f1c4b5a-bba6-45f4-815f-fe202f11d533",
  "version": 1,
  "operationId": "17f5e76a-5bd7-47d1-89f2-ffed99419a6e",
  "turnId": "7c71ee8e-3ca3-4b50-a82b-acbe12c488ab",
  "audioId": null,
  "payload": {
    "type": "regression.started",
    "goalId": "aki.balance",
    "turnId": "7c71ee8e-3ca3-4b50-a82b-acbe12c488ab",
    "purpose": "goal_regression",
    "provider": "openai",
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "17f5e76a-5bd7-47d1-89f2-ffed99419a6e",
    "retryAllowed": true,
    "participantId": "agent"
  }
}

#90L1speech.started+33.70s

08 Oct 2026, 17:29:32 · callee

Event payload

{
  "id": "f70603bb-c71d-455f-bfc2-e3b34fc2118d",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 32469.568807000003,
    "type": "speech.started",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#91DIALOGdialog.response.cancelled+33.77s

08 Oct 2026, 17:29:32

Event payload

{
  "id": "bc783925-0e75-4800-aefb-2b18df153e0f",
  "version": 1,
  "operationId": null,
  "turnId": "7c71ee8e-3ca3-4b50-a82b-acbe12c488ab",
  "audioId": null,
  "payload": {
    "type": "dialog.response.cancelled",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "7c71ee8e-3ca3-4b50-a82b-acbe12c488ab",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce"
  }
}

#92L1regression.cancelled+33.77s

08 Oct 2026, 17:29:32 · agent

Event payload

{
  "id": "d389c947-8830-4d82-9e95-4f3d7f07c263",
  "version": 1,
  "operationId": "17f5e76a-5bd7-47d1-89f2-ffed99419a6e",
  "turnId": "7c71ee8e-3ca3-4b50-a82b-acbe12c488ab",
  "audioId": null,
  "payload": {
    "type": "regression.cancelled",
    "goalId": "aki.balance",
    "turnId": "7c71ee8e-3ca3-4b50-a82b-acbe12c488ab",
    "purpose": "goal_regression",
    "provider": "openai",
    "elapsedMs": 16.886450000005425,
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "17f5e76a-5bd7-47d1-89f2-ffed99419a6e",
    "participantId": "agent"
  }
}

#93L1speech.stopped+34.98s

08 Oct 2026, 17:29:33 · callee

Event payload

{
  "id": "fb3feca4-1da3-4edb-84b8-e70546a0cd05",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 33749.568807,
    "type": "speech.stopped",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "77b50b78-a817-46ac-b686-07d5a455365a",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#94L1silence.soft+35.23s

08 Oct 2026, 17:29:33 · callee

Event payload

{
  "id": "7284bb5f-94c2-414f-beed-90ffb535a1e6",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 34005.568807,
    "type": "silence.soft",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "77b50b78-a817-46ac-b686-07d5a455365a",
    "durationMs": 256,
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#95L1vtt.transcript.delta+35.37s

08 Oct 2026, 17:29:33 · callee

Event payload

{
  "id": "4cbc0242-ff3b-4947-aec0-f74230bce765",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": "492bfab9-cb8d-4caa-a7be-5984101c7992",
  "audioId": null,
  "payload": {
    "text": " Da li imam čekove.",
    "type": "vtt.transcript.delta",
    "turnId": "492bfab9-cb8d-4caa-a7be-5984101c7992",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#96L1vtt.transcript.completed+35.38s

08 Oct 2026, 17:29:33 · callee

Event payload

{
  "id": "7b797955-8922-48b2-89c0-a2ea03a9b666",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": "492bfab9-cb8d-4caa-a7be-5984101c7992",
  "audioId": null,
  "payload": {
    "text": "Da li imam čekove.",
    "type": "vtt.transcript.completed",
    "turnId": "492bfab9-cb8d-4caa-a7be-5984101c7992",
    "endedAt": "2026-10-08T15:29:33.572Z",
    "segmentId": "b1526c87-67dd-488c-a9ab-44d252c4d145",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:32.292Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#97DIALOGdialog.response.preparing+35.38s

08 Oct 2026, 17:29:33

Event payload

{
  "id": "41f9cb3b-d56e-49b1-af70-5180d502c754",
  "version": 1,
  "operationId": null,
  "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
  "audioId": null,
  "payload": {
    "text": "Ne, hoću da proverim. Da li imam čekove.",
    "type": "dialog.response.preparing",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "segmentIds": [
      "e56e286a-b213-47c2-af71-6d44e9e36019",
      "b1526c87-67dd-488c-a9ab-44d252c4d145"
    ]
  }
}

#98L1regression.started+35.39s

08 Oct 2026, 17:29:33 · agent

Event payload

{
  "id": "98a888c9-afd6-4ba4-9e38-5b18bc9acd38",
  "version": 1,
  "operationId": "26ec8c76-389b-427b-802a-89a919c4674d",
  "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
  "audioId": null,
  "payload": {
    "type": "regression.started",
    "goalId": "aki.balance",
    "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
    "purpose": "goal_regression",
    "provider": "openai",
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "26ec8c76-389b-427b-802a-89a919c4674d",
    "retryAllowed": true,
    "participantId": "agent"
  }
}

#99L1audio.recording.saved+35.54s

08 Oct 2026, 17:29:34 · callee

Event payload

{
  "id": "e96e16b6-4ce9-41a1-be53-e16741530760",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "21e0280a-f66a-4c05-bbea-de575834dced",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "21e0280a-f66a-4c05-bbea-de575834dced",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/21e0280a-f66a-4c05-bbea-de575834dced.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "a45812782a2b85b5094f9c24140065fbccecef41b4febcc14cc1c36fe702bfb3"
      },
      "format": "pcm_s16le",
      "sha256": "adad769dba56101a2e9fb4b985da3ca3109065ba6857fa03a8e2fc8dc29e41ec",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:32.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#100L1silence.committed+35.84s

08 Oct 2026, 17:29:34 · callee

Event payload

{
  "id": "094223d3-52b5-4d61-af75-6bd36376b250",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 34613.568807,
    "type": "silence.committed",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "77b50b78-a817-46ac-b686-07d5a455365a",
    "durationMs": 864,
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#101L1regression.finished+36.50s

08 Oct 2026, 17:29:35 · agent

Event payload

{
  "id": "93b64e1e-b7eb-4e32-b7b8-acbbab4d011c",
  "version": 1,
  "operationId": "26ec8c76-389b-427b-802a-89a919c4674d",
  "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
  "audioId": null,
  "payload": {
    "type": "regression.finished",
    "goalId": "aki.balance",
    "reason": "out_of_scope",
    "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
    "values": [],
    "purpose": "goal_regression",
    "nextTurn": null,
    "provider": "openai",
    "completed": false,
    "elapsedMs": 1104.8595789999963,
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "26ec8c76-389b-427b-802a-89a919c4674d",
    "participantId": "agent"
  }
}

#102DIALOGdialog.response.ready+36.50s

08 Oct 2026, 17:29:35

Event payload

{
  "id": "2f5d7bb2-6ce9-456c-bc07-d81550757a5a",
  "version": 1,
  "operationId": null,
  "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
  "audioId": null,
  "payload": {
    "text": "Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?",
    "type": "dialog.response.ready",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "segmentIds": [
      "e56e286a-b213-47c2-af71-6d44e9e36019",
      "b1526c87-67dd-488c-a9ab-44d252c4d145"
    ]
  }
}

#103DIALOGdialog.answer_received+36.51s

08 Oct 2026, 17:29:35 · callee

Event payload

{
  "id": "c0382a60-2af4-42f7-b5cf-9fdc5e400372",
  "version": 1,
  "operationId": null,
  "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
  "audioId": null,
  "payload": {
    "text": "Ne, hoću da proverim. Da li imam čekove.",
    "type": "dialog.answer_received",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "segmentIds": [
      "e56e286a-b213-47c2-af71-6d44e9e36019",
      "b1526c87-67dd-488c-a9ab-44d252c4d145"
    ],
    "participantId": "callee"
  }
}

#104DIALOGdialog.agent.state+36.52s

08 Oct 2026, 17:29:35

Event payload

{
  "id": "0d240d2f-c775-4355-932c-beaf3817e1e0",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "scope",
      "fragments": [],
      "lastTurnId": "be424016-d1b6-4006-81ba-b70ec2088332",
      "resumePhase": "opening",
      "jmbgAttempts": 0,
      "lastQuestion": "out_of_scope",
      "nameAttempts": 0,
      "offerDelivered": false,
      "resumeQuestion": "help",
      "clarifyAttempts": 1,
      "serviceFailures": 0,
      "mismatchAttempts": 0
    },
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "implementation": "aki@1"
  }
}

#105DIALOGdialog.turn.started+36.52s

08 Oct 2026, 17:29:35 · agent

Event payload

{
  "id": "334bb494-93f4-471a-b47d-bdb56150c83c",
  "version": 1,
  "operationId": null,
  "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?",
    "type": "dialog.turn.started",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "participantId": "agent"
  }
}

#106L1audio.playback.started+36.52s

08 Oct 2026, 17:29:35 · agent

Event payload

{
  "id": "bb0c97fd-90cc-412f-83ce-8bbe69af8bb8",
  "version": 1,
  "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
  "turnId": null,
  "audioId": "44f66956-05e1-469b-961a-275b30a1a1bf",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?",
      "asset": {
        "id": "44f66956-05e1-469b-961a-275b30a1a1bf",
        "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/44f66956-05e1-469b-961a-275b30a1a1bf.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "12a8f5070d3f4ea184fbfc29558c09ea2b8a5f05764d4f86ef3382f4979fc911"
      },
      "format": "pcm_s16le",
      "sha256": "081f3a929f21f0b601be7ec8ebd314cee7542f7e038e86ecc8e586fc62b896ab",
      "channels": 1,
      "byteLength": 595200,
      "durationMs": 12400,
      "sampleRate": 24000
    },
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
    "participantId": "agent"
  }
}

#107L1audio.playback.first_frame+36.53s

08 Oct 2026, 17:29:35 · agent

Event payload

{
  "id": "da849efb-7046-4421-833f-87b83a6ded80",
  "version": 1,
  "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
    "firstFrameAt": "2026-10-08T15:29:35.127Z",
    "participantId": "agent"
  }
}

#108L1audio.recording.saved+37.54s

08 Oct 2026, 17:29:36 · callee

Event payload

{
  "id": "4ae0b613-13be-486f-a14e-ef20332a9f18",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "2d203cd4-d280-45b5-8037-26042ddafdf3",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "2d203cd4-d280-45b5-8037-26042ddafdf3",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/2d203cd4-d280-45b5-8037-26042ddafdf3.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "7b455d614be370404ab0b4d41394222b2e432015120f5205b571b2d1161575c6"
      },
      "format": "pcm_s16le",
      "sha256": "99c949830b1c02cfb3a624db59d196c36568676282284ddf0fac7f540579a908",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:34.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#109L1audio.recording.saved+38.59s

08 Oct 2026, 17:29:37 · agent

Event payload

{
  "id": "2f5c4839-c532-48ea-8daf-26631e3fe875",
  "version": 1,
  "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
  "turnId": null,
  "audioId": "18ac1750-7c22-48c8-8cc3-bc49885402f3",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "18ac1750-7c22-48c8-8cc3-bc49885402f3",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/18ac1750-7c22-48c8-8cc3-bc49885402f3.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "f7dbd18e3edcbfe662018c1e15b70fc5e43e64a7db206382fc78cc558da57694"
      },
      "format": "pcm_s16le",
      "sha256": "670b33d36b70578542ed4006d21a250dbc382743b8a7093ee743f968c2589756",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:35.127Z",
    "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
    "participantId": "agent"
  }
}

#110L1audio.recording.saved+39.55s

08 Oct 2026, 17:29:38 · callee

Event payload

{
  "id": "ac24cdf0-1bfb-4deb-8f7a-08954588ffc8",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "e3f42847-1aea-4ddb-a3cb-0b1a5165b029",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "e3f42847-1aea-4ddb-a3cb-0b1a5165b029",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/e3f42847-1aea-4ddb-a3cb-0b1a5165b029.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "f4965b2e4ec7439af661a2a5577e879e987f67dd9fdf7598061bffd6b2347146"
      },
      "format": "pcm_s16le",
      "sha256": "d74a5bf9f862cd513705b0e6ca96f51236429647671185bfd3ed3fad98705852",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:36.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#111L1audio.recording.saved+40.58s

08 Oct 2026, 17:29:39 · agent

Event payload

{
  "id": "e25cb12f-5b0b-48f4-93f8-561e5a6325de",
  "version": 1,
  "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
  "turnId": null,
  "audioId": "fb72168a-d43a-421d-a00e-d3b8f56fecbb",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "fb72168a-d43a-421d-a00e-d3b8f56fecbb",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/fb72168a-d43a-421d-a00e-d3b8f56fecbb.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "d9f046fcc1f07370efbf197c140f431fad573583df28036b665dd39b19145656"
      },
      "format": "pcm_s16le",
      "sha256": "a94ce468aa073dbf6441f42fa31b19e92209dc34c92e39779c91e2768432d09f",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:37.127Z",
    "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
    "participantId": "agent"
  }
}

#112L1audio.recording.saved+41.54s

08 Oct 2026, 17:29:40 · callee

Event payload

{
  "id": "4037db5c-bba7-4cfe-a510-77210a8ab9b6",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "32390bf2-0926-4b09-b128-1813d1790fa1",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "32390bf2-0926-4b09-b128-1813d1790fa1",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/32390bf2-0926-4b09-b128-1813d1790fa1.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "cf45ec3e7f37a6aff51e12cc5a7a2786637eb63e11f283c37071518243e7bfb2"
      },
      "format": "pcm_s16le",
      "sha256": "68ac9b04ea3de445bea506dda89efebc00f02c4e8594518491718051f57b2add",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:38.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#113L1audio.recording.saved+42.58s

08 Oct 2026, 17:29:41 · agent

Event payload

{
  "id": "7a44d31c-4682-4874-a3a1-afb6f7cb2188",
  "version": 1,
  "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
  "turnId": null,
  "audioId": "410abd15-31b5-4ff0-8dda-83731a3b27b0",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "410abd15-31b5-4ff0-8dda-83731a3b27b0",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/410abd15-31b5-4ff0-8dda-83731a3b27b0.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "e88d8f1da6c503ff801f61227f91a957d4d37e45d9d67a6306603e6a764e2608"
      },
      "format": "pcm_s16le",
      "sha256": "2e76fe930336525928952e989b73d8cdb10776787a02066c3f3b7c19ae111647",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:39.127Z",
    "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
    "participantId": "agent"
  }
}

#114L1audio.recording.saved+43.54s

08 Oct 2026, 17:29:42 · callee

Event payload

{
  "id": "564cfdd8-8076-4452-8aab-9c881b5947bd",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "71208aed-6962-462f-ac48-ef21d459816b",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "71208aed-6962-462f-ac48-ef21d459816b",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/71208aed-6962-462f-ac48-ef21d459816b.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "e8d2c4fe7258e26abd68b0dc70cc1e7744c336d9092bc14a1eef35f54929c13d"
      },
      "format": "pcm_s16le",
      "sha256": "1b6e19dd367202d0ad32685540749bbc2b20a57c6da3da13284ead6ae618cb9e",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:40.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#115L1audio.recording.saved+44.58s

08 Oct 2026, 17:29:43 · agent

Event payload

{
  "id": "f1d61ab4-cdc8-4fee-a6fc-e35ed1d306c3",
  "version": 1,
  "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
  "turnId": null,
  "audioId": "22d82a72-2226-45a7-87a4-a8cf7fad6bcc",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "22d82a72-2226-45a7-87a4-a8cf7fad6bcc",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/22d82a72-2226-45a7-87a4-a8cf7fad6bcc.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "0c70a41a6f7c020671b67396a7c6ef310f68b0fd9512bf6aba5934ea1c538db9"
      },
      "format": "pcm_s16le",
      "sha256": "efe222e14a2dfe68729e2834d5a6d890bde9f94f0b031b606fe46ab0ca74a02c",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:41.127Z",
    "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
    "participantId": "agent"
  }
}

#116L1audio.recording.saved+45.54s

08 Oct 2026, 17:29:44 · callee

Event payload

{
  "id": "a371f525-7333-4fc5-88a3-4389df3887b6",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "6bb7217b-dd52-41b1-803e-8f135a6a8c90",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "6bb7217b-dd52-41b1-803e-8f135a6a8c90",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/6bb7217b-dd52-41b1-803e-8f135a6a8c90.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "23f5aa391487285569cbb62359c1d117485a45a78a100ddd65e8a6098c978420"
      },
      "format": "pcm_s16le",
      "sha256": "c28842b45bf519b58970f797e5c4196c7d9c6b366c424708b341490676531f30",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:42.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#117L1audio.recording.saved+46.59s

08 Oct 2026, 17:29:45 · agent

Event payload

{
  "id": "f8df0b45-b5ae-4b68-84bf-996168489e47",
  "version": 1,
  "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
  "turnId": null,
  "audioId": "e90f9305-687f-4c2f-8e4f-8ef0aef4b4d5",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "e90f9305-687f-4c2f-8e4f-8ef0aef4b4d5",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/e90f9305-687f-4c2f-8e4f-8ef0aef4b4d5.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "907769afb504f318ba3ea0f5390e100a8530142a6b5472b488c6c90f09110173"
      },
      "format": "pcm_s16le",
      "sha256": "9e24de555e79f05e1390a61625bac3c142d7200b579ebf1d0efbee8bcb0c8f69",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:43.127Z",
    "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
    "participantId": "agent"
  }
}

#118L1audio.recording.saved+47.54s

08 Oct 2026, 17:29:46 · callee

Event payload

{
  "id": "f8a48a16-211f-41d4-bfa8-3257cb66721b",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "67a9f8ac-21db-469b-8536-2661d86c4504",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "67a9f8ac-21db-469b-8536-2661d86c4504",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/67a9f8ac-21db-469b-8536-2661d86c4504.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "68586dbad3bee12d27d584b2b027940a548854e1807db2eeea73d43cdfbe624b"
      },
      "format": "pcm_s16le",
      "sha256": "9e404c400e06e5edb7101ea39c9ac500ff6dc9382b98b705dfea5ce9166ea7ae",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:44.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#119L1audio.recording.saved+48.59s

08 Oct 2026, 17:29:47 · agent

Event payload

{
  "id": "1d324a68-b59b-4b25-abcc-afa97e911978",
  "version": 1,
  "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
  "turnId": null,
  "audioId": "acf9da5b-a5f8-4eda-9f3d-f14b619d4f8d",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "acf9da5b-a5f8-4eda-9f3d-f14b619d4f8d",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/acf9da5b-a5f8-4eda-9f3d-f14b619d4f8d.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "5b219fa61c2226c14fa100e0fbbc355acf6037e0c6ebb69debdc46624441ff61"
      },
      "format": "pcm_s16le",
      "sha256": "ee64913869058191c85c2567f7993af88ca20e73f61930ed7a78590660400852",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:45.127Z",
    "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
    "participantId": "agent"
  }
}

#120L1audio.playback.finished+49.23s

08 Oct 2026, 17:29:47 · agent

Event payload

{
  "id": "535121f0-60ca-4d40-b1b0-c316c779c258",
  "version": 1,
  "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
    "participantId": "agent"
  }
}

#121DIALOGdialog.turn.completed+49.24s

08 Oct 2026, 17:29:47 · agent

Event payload

{
  "id": "f7e88d25-0d1f-4c19-9aa7-2dcc3c612443",
  "version": 1,
  "operationId": null,
  "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?",
    "type": "dialog.turn.completed",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "be424016-d1b6-4006-81ba-b70ec2088332",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "participantId": "agent"
  }
}

#122DIALOGdialog.agent.state+49.25s

08 Oct 2026, 17:29:47

Event payload

{
  "id": "d23b162f-3d56-4710-894f-d6e0327103d5",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "scope",
      "fragments": [],
      "lastPhrase": "out_of_scope",
      "interrupted": false,
      "resumePhase": "opening",
      "jmbgAttempts": 0,
      "lastQuestion": "out_of_scope",
      "nameAttempts": 0,
      "offerDelivered": false,
      "resumeQuestion": "help",
      "clarifyAttempts": 1,
      "serviceFailures": 0,
      "mismatchAttempts": 0
    },
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "implementation": "aki@1"
  }
}

#123L1audio.recording.saved+49.26s

08 Oct 2026, 17:29:47 · agent

Event payload

{
  "id": "9b803da8-018d-4a75-a685-c53dacc3a3ec",
  "version": 1,
  "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
  "turnId": null,
  "audioId": "75c2c375-fab9-469b-a762-d6c7472acc63",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "75c2c375-fab9-469b-a762-d6c7472acc63",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/75c2c375-fab9-469b-a762-d6c7472acc63.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "4edb8c3734089ba6b8d969c3b9e23ce5c49747e1bf36cb7f96f619969133a276"
      },
      "format": "pcm_s16le",
      "sha256": "134da620a0631d112334816e18594313ef3a29eac2f6327f3466f80e4d99ea15",
      "channels": 1,
      "byteLength": 33600,
      "durationMs": 700,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:47.127Z",
    "operationId": "65687b28-a22f-4657-bc77-2a08bd8da336",
    "participantId": "agent"
  }
}

#124L1audio.recording.saved+49.54s

08 Oct 2026, 17:29:48 · callee

Event payload

{
  "id": "0efe0634-e525-40f2-9eac-15d34b45e770",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "aca07d1a-6739-4fc2-9de9-b1ff8d5b22be",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "aca07d1a-6739-4fc2-9de9-b1ff8d5b22be",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/aca07d1a-6739-4fc2-9de9-b1ff8d5b22be.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "1a93c24f2b953fd7693009a3c40fc88ee2c77e61ec550c8d6a2917807269a034"
      },
      "format": "pcm_s16le",
      "sha256": "75e3d01a7a4b9643cd31dc5445b0a64bed2b3d1ff8083d8a4d8e1488a6c9dceb",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:46.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#125L1speech.started+51.07s

08 Oct 2026, 17:29:49 · callee

Event payload

{
  "id": "10b53ab6-fa2f-45bf-85be-2a5adfc1432d",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 49845.568807,
    "type": "speech.started",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#126L1speech.stopped+51.23s

08 Oct 2026, 17:29:49 · callee

Event payload

{
  "id": "7d769a5a-ba27-4fee-b6ee-b572ab060f38",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 50005.568807,
    "type": "speech.stopped",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "821fc010-a812-4144-893e-487ae266e358",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#127L1silence.soft+51.49s

08 Oct 2026, 17:29:50 · callee

Event payload

{
  "id": "de22c27a-9376-437d-bc03-909848f73f53",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 50261.568807,
    "type": "silence.soft",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "821fc010-a812-4144-893e-487ae266e358",
    "durationMs": 256,
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#128L1audio.recording.saved+51.54s

08 Oct 2026, 17:29:50 · callee

Event payload

{
  "id": "39441557-f873-4851-96b9-99e6cb6311a2",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "27a23c04-85fa-4cb4-8fff-eb5d1323b3f9",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "27a23c04-85fa-4cb4-8fff-eb5d1323b3f9",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/27a23c04-85fa-4cb4-8fff-eb5d1323b3f9.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "72463fe9f5b9b167f30e9ccbef0dcc7fb9b648d1720714667d7c9adf447ddde5"
      },
      "format": "pcm_s16le",
      "sha256": "cc1af88cb8722b486e7719c0b6d1d52fc75f7e3aed496ca1bc7e1ac262a36065",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:48.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#129L1vtt.transcript.delta+51.66s

08 Oct 2026, 17:29:50 · callee

Event payload

{
  "id": "78dcf2b8-cdd4-408a-af56-0ae41bb41a8e",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": "4798adf8-40de-4231-882d-2b6325a8e7e8",
  "audioId": null,
  "payload": {
    "text": " Možda.",
    "type": "vtt.transcript.delta",
    "turnId": "4798adf8-40de-4231-882d-2b6325a8e7e8",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#130L1vtt.transcript.completed+51.67s

08 Oct 2026, 17:29:50 · callee

Event payload

{
  "id": "d7d70064-bb10-4f71-ba67-9deb7e878025",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": "4798adf8-40de-4231-882d-2b6325a8e7e8",
  "audioId": null,
  "payload": {
    "text": "Možda.",
    "type": "vtt.transcript.completed",
    "turnId": "4798adf8-40de-4231-882d-2b6325a8e7e8",
    "endedAt": "2026-10-08T15:29:49.828Z",
    "segmentId": "9b6a1e66-2432-484f-8b7f-e8980a0cce5e",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:49.668Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#131DIALOGdialog.response.preparing+51.68s

08 Oct 2026, 17:29:50

Event payload

{
  "id": "4c3d4d79-caca-4882-b90b-8bd67dbd3faa",
  "version": 1,
  "operationId": null,
  "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
  "audioId": null,
  "payload": {
    "text": "Možda.",
    "type": "dialog.response.preparing",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "segmentIds": [
      "9b6a1e66-2432-484f-8b7f-e8980a0cce5e"
    ]
  }
}

#132L1regression.started+51.69s

08 Oct 2026, 17:29:50 · agent

Event payload

{
  "id": "2c1b5b23-022a-4cc2-bdf5-542cc4ab80e7",
  "version": 1,
  "operationId": "ffbd0532-c192-48cc-b4e1-93c1dfbc46ca",
  "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
  "audioId": null,
  "payload": {
    "type": "regression.started",
    "goalId": "aki.balance",
    "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
    "purpose": "goal_regression",
    "provider": "openai",
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "ffbd0532-c192-48cc-b4e1-93c1dfbc46ca",
    "retryAllowed": true,
    "participantId": "agent"
  }
}

#133L1silence.committed+52.10s

08 Oct 2026, 17:29:50 · callee

Event payload

{
  "id": "9946b69a-4fca-493b-aa0b-72cc5842e9f3",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 50869.568807,
    "type": "silence.committed",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "silenceId": "821fc010-a812-4144-893e-487ae266e358",
    "durationMs": 864,
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#134L1regression.finished+52.61s

08 Oct 2026, 17:29:51 · agent

Event payload

{
  "id": "7b903919-7d6e-4ce7-b6e5-82a418cb0df6",
  "version": 1,
  "operationId": "ffbd0532-c192-48cc-b4e1-93c1dfbc46ca",
  "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
  "audioId": null,
  "payload": {
    "type": "regression.finished",
    "goalId": "aki.balance",
    "reason": "out_of_scope",
    "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
    "values": [],
    "purpose": "goal_regression",
    "nextTurn": null,
    "provider": "openai",
    "completed": false,
    "elapsedMs": 927.4748799999943,
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "ffbd0532-c192-48cc-b4e1-93c1dfbc46ca",
    "participantId": "agent"
  }
}

#135DIALOGdialog.response.ready+52.64s

08 Oct 2026, 17:29:51

Event payload

{
  "id": "f56bc035-0c4b-432a-bbcd-1182bc396cd7",
  "version": 1,
  "operationId": null,
  "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
  "audioId": null,
  "payload": {
    "text": "Izvinite, nisam uspela da razumem. Molim Vas, pokušajte ponovo kasnije.",
    "type": "dialog.response.ready",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "segmentIds": [
      "9b6a1e66-2432-484f-8b7f-e8980a0cce5e"
    ]
  }
}

#136DIALOGdialog.answer_received+52.64s

08 Oct 2026, 17:29:51 · callee

Event payload

{
  "id": "5183a3e0-0a42-4929-bec7-d6b97f9bf3d0",
  "version": 1,
  "operationId": null,
  "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
  "audioId": null,
  "payload": {
    "text": "Možda.",
    "type": "dialog.answer_received",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "segmentIds": [
      "9b6a1e66-2432-484f-8b7f-e8980a0cce5e"
    ],
    "participantId": "callee"
  }
}

#137DIALOGdialog.agent.state+52.65s

08 Oct 2026, 17:29:51

Event payload

{
  "id": "83c9a123-ac30-4e9d-81d9-80008d903f02",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "done",
      "terminal": {
        "reason": "not_understood"
      },
      "fragments": [],
      "lastTurnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
      "resumePhase": "opening",
      "jmbgAttempts": 0,
      "lastQuestion": "out_of_scope",
      "nameAttempts": 0,
      "offerDelivered": false,
      "resumeQuestion": "help",
      "clarifyAttempts": 2,
      "serviceFailures": 0,
      "mismatchAttempts": 0
    },
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "implementation": "aki@1"
  }
}

#138DIALOGdialog.termination.requested+52.66s

08 Oct 2026, 17:29:51

Event payload

{
  "id": "416717da-48b8-4b04-b44e-ac3bab19a9a8",
  "version": 1,
  "operationId": null,
  "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
  "audioId": null,
  "payload": {
    "type": "dialog.termination.requested",
    "cause": "exhausted",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "goalId": "aki.balance",
    "reason": "not_understood",
    "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
    "guardId": "not_understood",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "goalIndex": 0,
    "iteration": 4
  }
}

#139DIALOGdialog.turn.started+52.66s

08 Oct 2026, 17:29:51 · agent

Event payload

{
  "id": "ef1b3373-87cd-4d13-827e-ee1bde8847a8",
  "version": 1,
  "operationId": null,
  "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
  "audioId": null,
  "payload": {
    "kind": "closing",
    "text": "Izvinite, nisam uspela da razumem. Molim Vas, pokušajte ponovo kasnije.",
    "type": "dialog.turn.started",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "participantId": "agent"
  }
}

#140L1audio.playback.started+52.67s

08 Oct 2026, 17:29:51 · agent

Event payload

{
  "id": "843e7ff1-fcf5-4f09-9b29-6340bf9406bc",
  "version": 1,
  "operationId": "33e816fd-b37f-4db2-beae-d4c76dbeadd2",
  "turnId": null,
  "audioId": "d2e7d841-0126-4995-9872-8b32dcca515a",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Izvinite, nisam uspela da razumem. Molim Vas, pokušajte ponovo kasnije.",
      "asset": {
        "id": "d2e7d841-0126-4995-9872-8b32dcca515a",
        "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/d2e7d841-0126-4995-9872-8b32dcca515a.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "5b12ba51f923a552d6fc01cc3452f07fcd542ad9af81db298b02dffd5953a484"
      },
      "format": "pcm_s16le",
      "sha256": "45b238dee55da219a49c4d4d6e3fa8acaa521f2b3b7508881991f32eecef2f61",
      "channels": 1,
      "byteLength": 238080,
      "durationMs": 4960,
      "sampleRate": 24000
    },
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "33e816fd-b37f-4db2-beae-d4c76dbeadd2",
    "participantId": "agent"
  }
}

#141L1audio.playback.first_frame+52.68s

08 Oct 2026, 17:29:51 · agent

Event payload

{
  "id": "127130b8-2f0c-427d-b3d2-d39c28f113f0",
  "version": 1,
  "operationId": "33e816fd-b37f-4db2-beae-d4c76dbeadd2",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "33e816fd-b37f-4db2-beae-d4c76dbeadd2",
    "firstFrameAt": "2026-10-08T15:29:51.272Z",
    "participantId": "agent"
  }
}

#142L1audio.recording.saved+53.54s

08 Oct 2026, 17:29:52 · callee

Event payload

{
  "id": "6e084fc4-4743-484a-b3d8-9ae92089c037",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "5364af41-da24-4f7b-80f3-7f9e99fb0999",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "5364af41-da24-4f7b-80f3-7f9e99fb0999",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/5364af41-da24-4f7b-80f3-7f9e99fb0999.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "3a8ffb1863d7c701d4d94f1dc9b0ef773371fc87fd0ac0bc135a39c0cdfc8d9f"
      },
      "format": "pcm_s16le",
      "sha256": "ff3c07e0e59cb7e00ee2b000581f82af37d3a9eb9e35b0bd87c762e173ed3444",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:50.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#143L1audio.recording.saved+54.73s

08 Oct 2026, 17:29:53 · agent

Event payload

{
  "id": "4c4517bd-0db4-43f4-9b37-060c8e131540",
  "version": 1,
  "operationId": "33e816fd-b37f-4db2-beae-d4c76dbeadd2",
  "turnId": null,
  "audioId": "6280f8ef-91e6-4f67-a70b-9ca97a4bdb83",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "6280f8ef-91e6-4f67-a70b-9ca97a4bdb83",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/6280f8ef-91e6-4f67-a70b-9ca97a4bdb83.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "8161fd5d29ece9be3e5209940906da69ab05fb897fe17a84ce86ada792e5dc3e"
      },
      "format": "pcm_s16le",
      "sha256": "5957159463e1c940ce86fa5322d9efae958a4d270fd84309a4ee2b70723f033a",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:51.272Z",
    "operationId": "33e816fd-b37f-4db2-beae-d4c76dbeadd2",
    "participantId": "agent"
  }
}

#144L1audio.recording.saved+55.55s

08 Oct 2026, 17:29:54 · callee

Event payload

{
  "id": "18d3972c-22c6-4658-a116-e0de51dd5e5c",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "a5999b28-5542-41c9-9369-f216a8ad8658",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "a5999b28-5542-41c9-9369-f216a8ad8658",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/a5999b28-5542-41c9-9369-f216a8ad8658.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "d1786f4153216635b2b33e160766178e7cd558af6e4fb152e42ccb584c71bf76"
      },
      "format": "pcm_s16le",
      "sha256": "1c6e5ac601e46e9130d88ebf50b533b41764d15c7262f8e5f29e6e5b4e777122",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:52.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#145L1audio.recording.saved+56.73s

08 Oct 2026, 17:29:55 · agent

Event payload

{
  "id": "78187600-f72d-4b46-8b26-05d275257c6c",
  "version": 1,
  "operationId": "33e816fd-b37f-4db2-beae-d4c76dbeadd2",
  "turnId": null,
  "audioId": "aab7db4e-4c14-40ee-8621-83603d8827bf",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "aab7db4e-4c14-40ee-8621-83603d8827bf",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/aab7db4e-4c14-40ee-8621-83603d8827bf.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "8db1f268c85e6170277faeb4109be3559a7a943d1e7cade1872cd2d35594a872"
      },
      "format": "pcm_s16le",
      "sha256": "73cf99209c30b89e6cbfa2e9fc67de855ff2ba6eb2f90c747914f902858fc7b5",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:53.272Z",
    "operationId": "33e816fd-b37f-4db2-beae-d4c76dbeadd2",
    "participantId": "agent"
  }
}

#146L1audio.recording.saved+57.54s

08 Oct 2026, 17:29:56 · callee

Event payload

{
  "id": "415141e7-9143-499b-baea-75e0052056fb",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "92afdcce-916b-475b-a28c-1aff36502a16",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "92afdcce-916b-475b-a28c-1aff36502a16",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/92afdcce-916b-475b-a28c-1aff36502a16.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "44ff6bfa5de41bc8c749dd01a5555a4daafb53d228abc2a2f7d3aa906544ca85"
      },
      "format": "pcm_s16le",
      "sha256": "170e66cae2388dc94bffdb0f05cfdf27a18e575b381f231921322d7eb9ac4b76",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:54.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#147L1audio.playback.finished+57.94s

08 Oct 2026, 17:29:56 · agent

Event payload

{
  "id": "a53a4672-4fd1-4514-82fd-c02481be24c9",
  "version": 1,
  "operationId": "33e816fd-b37f-4db2-beae-d4c76dbeadd2",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "33e816fd-b37f-4db2-beae-d4c76dbeadd2",
    "participantId": "agent"
  }
}

#148DIALOGdialog.turn.completed+57.95s

08 Oct 2026, 17:29:56 · agent

Event payload

{
  "id": "cba5396c-50a5-4799-af59-efd27c82ce88",
  "version": 1,
  "operationId": null,
  "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
  "audioId": null,
  "payload": {
    "kind": "closing",
    "text": "Izvinite, nisam uspela da razumem. Molim Vas, pokušajte ponovo kasnije.",
    "type": "dialog.turn.completed",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "turnId": "c6dc3f21-5c50-47d9-b3df-96fee4c2f157",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "participantId": "agent"
  }
}

#149L1audio.recording.saved+57.97s

08 Oct 2026, 17:29:56 · agent

Event payload

{
  "id": "92e848ac-ff96-49ef-ad55-e6a1baa41c1b",
  "version": 1,
  "operationId": "33e816fd-b37f-4db2-beae-d4c76dbeadd2",
  "turnId": null,
  "audioId": "dc7166cd-215c-413d-ad00-fdec16ca24e9",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "dc7166cd-215c-413d-ad00-fdec16ca24e9",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/dc7166cd-215c-413d-ad00-fdec16ca24e9.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "bdc45de14b176bb02a11c63c38bda26f6a7cc3ab75bf2954195562a75ca40002"
      },
      "format": "pcm_s16le",
      "sha256": "9b9aeacf74dfe967287b3c2598a42d8fb4004ec18ec032e6db8a37a800239e41",
      "channels": 1,
      "byteLength": 60480,
      "durationMs": 1260,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:55.272Z",
    "operationId": "33e816fd-b37f-4db2-beae-d4c76dbeadd2",
    "participantId": "agent"
  }
}

#150CALLcall.participant_left+57.97s

08 Oct 2026, 17:29:56 · callee

Event payload

{
  "id": "6181f067-2dda-44a9-8ca2-159d9666cc1a",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_left",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "reason": "not_understood",
    "participantId": "callee"
  }
}

#151CALLcall.ended+57.97s

08 Oct 2026, 17:29:56

Event payload

{
  "id": "e36ca339-86c6-43ad-ada6-3f65a02dc318",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.ended",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "reason": "not_understood"
  }
}

#152DIALOGdialog.ended+57.97s

08 Oct 2026, 17:29:56

Event payload

{
  "id": "6c7d8315-4569-4273-a64a-6c5a884f72c1",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ended",
    "callId": "a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9",
    "reason": "not_understood",
    "dialogId": "0c1be502-7a89-4096-ac1d-67166700e8ce"
  }
}

#153L1vtt.transcript.delta+58.12s

08 Oct 2026, 17:29:56 · callee

Event payload

{
  "id": "7840074f-0dad-4462-b5f7-efc2dac209c8",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": "7c3ac94b-f3a5-4569-b0c8-4a77a8ff6eee",
  "audioId": null,
  "payload": {
    "text": " ",
    "type": "vtt.transcript.delta",
    "turnId": "7c3ac94b-f3a5-4569-b0c8-4a77a8ff6eee",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#154L1vtt.finished+58.13s

08 Oct 2026, 17:29:56 · callee

Event payload

{
  "id": "34363d05-b252-4ea2-97a8-1edfb535382b",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "vtt.finished",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

#155L1audio.recording.saved+58.15s

08 Oct 2026, 17:29:56 · callee

Event payload

{
  "id": "ce294ed4-0394-4951-84fc-a7e71964afd7",
  "version": 1,
  "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
  "turnId": null,
  "audioId": "6e73a185-f9f8-4a01-b32a-aed4f0f324fd",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "6e73a185-f9f8-4a01-b32a-aed4f0f324fd",
        "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/6e73a185-f9f8-4a01-b32a-aed4f0f324fd.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "494e4ee6e83222fd70a8dbed5bddedb497675181c8893aca5bcb5e0e45ed9c9f"
      },
      "format": "pcm_s16le",
      "sha256": "cd62ea58ea31ed80afb89f6fdcde5522aaa0c1b18c45011f1b781f5217c3b98c",
      "channels": 1,
      "byteLength": 20160,
      "durationMs": 420,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "0c1be502-7a89-4096-ac1d-67166700e8ce",
    "startedAt": "2026-10-08T15:29:56.132Z",
    "operationId": "3648abfb-06d3-4410-9898-4f924c9fcb15",
    "participantId": "callee"
  }
}

Stored audio

54 assets

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "58eecf3d-d1c1-4e21-983e-96c363be72c3",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/58eecf3d-d1c1-4e21-983e-96c363be72c3.wav",
  "sha256": "d491abd2259ceb53b531585b5301001a19f8ef21a02e74dbb5205618ebba8bbe"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "72363fd8-064e-485b-a576-505d49f8248e",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/72363fd8-064e-485b-a576-505d49f8248e.wav",
  "sha256": "d2639a12f3ef4043a30f86342df222664fe3b59c5b3abf10b083b4630295f53a"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "661dd8d3-14da-45b6-a4f1-096410c00c54",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/661dd8d3-14da-45b6-a4f1-096410c00c54.wav",
  "sha256": "35a3ae7b4db455fd58a1d314589786b0cb6d7275d4c9b3918dfd6d4291152d5b"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "46ad5aa3-5254-4cfa-8173-beb17ca4427a",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/46ad5aa3-5254-4cfa-8173-beb17ca4427a.wav",
  "sha256": "ff4ef16e9eeb0c350166855036f6d7de2f6e58e35a600cd10037726a538981af"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "e2d8780d-24a6-46c5-bdd7-5b5dde8085e2",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/e2d8780d-24a6-46c5-bdd7-5b5dde8085e2.wav",
  "sha256": "cde7f052a5f1b0fb6981805e9106fb740978cbdd64ec58544606062871187e12"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "67507628-8b7f-45d9-98b7-c513df3096b5",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/67507628-8b7f-45d9-98b7-c513df3096b5.wav",
  "sha256": "a842210c5893447d34d0fbe50a5eaeb6bde596f00a3b9c633d829e18b6a691e8"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "fddb842d-973c-463c-98e8-7a28959ae942",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/fddb842d-973c-463c-98e8-7a28959ae942.wav",
  "sha256": "eb6bb8999fcc2e2f3f470d904de92d6a2cd0f22a34f50c0dceca992bb48d78b7"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "eed59573-350f-4064-85f2-8a0084d40727",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/eed59573-350f-4064-85f2-8a0084d40727.wav",
  "sha256": "1b9ada64d1fa826a69b0c12bcaae82f467e930bf3d0b0ccbd4bc5803473256ed"
}

Precompiled greeting

1.02s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "e3204060-c08d-494e-baeb-d562de3e182f",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/e3204060-c08d-494e-baeb-d562de3e182f.wav",
  "sha256": "7123971cb6184ec10a85303421f7e5ba80607021e70c3c92e24781b95f5b49c7"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "3ce41338-025c-4188-a453-c5684cbf939d",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/3ce41338-025c-4188-a453-c5684cbf939d.wav",
  "sha256": "75fda7f46f1d67af6b7bb8659855c848189da92f453632cf7037511c07796c1e"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "f810130f-d6e1-4147-81c9-84545f4e68dc",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/f810130f-d6e1-4147-81c9-84545f4e68dc.wav",
  "sha256": "318cb7d46accfa2a9df0359ba4a27768adb61cecf0a137e396629e5f4183f9a9"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "2b478250-9be4-4281-aedd-d1c4ffd3a2f7",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/2b478250-9be4-4281-aedd-d1c4ffd3a2f7.wav",
  "sha256": "1ef0317852392c1619e5c57f3a1e9af206b6d2748014a6159834774f8801ebbd"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "6413aa6c-5d7d-4696-b1ea-9893d60c4aa2",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/caller/6413aa6c-5d7d-4696-b1ea-9893d60c4aa2.wav",
  "sha256": "6c7b377dedb7ac8e2f38fc1e424cfbae45298a9e4ce2d116002a5e76b7f74447"
}

Precompiled greeting

0.05s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "6ef6797b-4d1e-4f3b-af9d-31bbb282c51b",
  "bucket": "livekit-node-stage",
  "key": "recordings/a7eaedd1-4d79-40d4-b3ac-a8ea57d058f9/audio/agent/6ef6797b-4d1e-4f3b-af9d-31bbb282c51b.wav",
  "sha256": "f94ccf705f5bbb59c3eab06b4261902b13a72a06d5736937a1b240e6edca0e70"
}

template:34d39089bca25281b6b841abf4f80f35d3fa6d89288db818d034d8e46f01d4ca

“Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?”

12.40s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

0.70s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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  "sha256": "7b455d614be370404ab0b4d41394222b2e432015120f5205b571b2d1161575c6"
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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

0.70s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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template:9f6304f3fc4b28e65811d67d0b8986a5c22dc7cdd3f68207a9c9bbefb3372e2f

“Izvinite, nisam uspela da razumem. Molim Vas, pokušajte ponovo kasnije.”

4.96s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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  "sha256": "8161fd5d29ece9be3e5209940906da69ab05fb897fe17a84ce86ada792e5dc3e"
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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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  "sha256": "d1786f4153216635b2b33e160766178e7cd558af6e4fb152e42ccb584c71bf76"
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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

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  "sha256": "44ff6bfa5de41bc8c749dd01a5555a4daafb53d228abc2a2f7d3aa906544ca85"
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Precompiled greeting

1.26s · 24 kHz · Mono

Download WAV ↓

Storage reference

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  "sha256": "bdc45de14b176bb02a11c63c38bda26f6a7cc3ab75bf2954195562a75ca40002"
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Precompiled greeting

0.42s · 24 kHz · Mono

Download WAV ↓

Storage reference

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Initial dialog state

View snapshot

{
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  "turns": [],
  "inputs": {},
  "status": "created",
  "version": 2,
  "collected": {},
  "agentState": null,
  "participants": [
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      "id": "callee",
      "kind": "human",
      "name": "+381603022591",
      "status": "disconnected"
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    {
      "id": "agent",
      "kind": "agent",
      "name": "Aki",
      "status": "disconnected",
      "behavior": {
        "turns": "submissive",
        "greeting": {
          "initiative": "assertive",
          "interruptible": true
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      },
      "template": {
        "id": "agent:Aki",
        "name": "Aki",
        "audios": {
          "filler": {
            "text": "Trenutak, molim.",
            "format": "pcm_s16le",
            "sha256": "e51d232b40ce2167937b32b5d88b7b2d784fe31e46a95c39f52ee670a6b4c5c7",
            "channels": 1,
            "byteLength": 66720,
            "durationMs": 1390,
            "sampleRate": 24000
          },
          "greeting": {
            "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
            "format": "pcm_s16le",
            "sha256": "667f9b0eefc7a25403f9d893bca12d4474f10ccdebea23c44412a66af4a49668",
            "channels": 1,
            "byteLength": 418560,
            "durationMs": 8720,
            "sampleRate": 24000
          }
        },
        "prompts": {
          "system": "aik banka. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "latencyCovers": [
          {
            "audioId": "filler",
            "delayMs": 1250
          }
        ]
      },
      "definition": {
        "kind": "code",
        "options": {
          "latencyFiller": true,
          "speechProfile": {
            "speed": 1,
            "stability": 0.8,
            "similarityBoost": 0.8
          },
          "expectedReplyPool": true
        },
        "voicePack": {
          "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "label": "Aki",
          "model": "eleven_v4_turbo",
          "voiceId": "oICC5xEEbDGIZC1LVOOM",
          "language": "sr",
          "provider": "elevenlabs"
        },
        "configuration": {
          "name": "Aki",
          "timing": {
            "softMs": 250,
            "openingMs": 1200,
            "committedMs": 850
          },
          "behavior": {
            "turns": "submissive",
            "greeting": {
              "initiative": "assertive",
              "interruptible": true
            }
          },
          "providers": {
            "ttv": "elevenlabs",
            "vtt": "soniox",
            "reply": "openai"
          },
          "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "systemPrompt": "aik banka. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "implementation": {
          "key": "aki",
          "version": "1"
        }
      }
    }
  ],
  "currentSpeakerId": null,
  "awaitingParticipantId": null
}

Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.