+381603022591

Inbound call · 07 Oct 2026, 16:49:15

Failed

Call ID: a42432cb-92cd-4354-8fa4-b70b2c5d2d33
Dialog ID: d2559421-1af3-4471-a6b7-a6860304abbe
Answered: 07 Oct 2026, 16:49:15
Ended · talk time: 07 Oct 2026, 16:49:26 · 0m 11s
SIP call ID · last SIP status: SCL_QS4tp6R2KpQZ · active
End reason: Agent execution failed
Room: phone-_+381603022591_S6w4U9xS3YuE
History coverage: 45 recorded events

Recorded history

Time scale Volume 10%

Agent Caller Dialog / L1 event · select to inspect↯ Agent interruptedExpand a recording to see its timeline.

+381603022591

History

Greeting submissive (protected) · Turns assertive · a42432cb

failed · Agent execution failed

Dropped · Call ended before the dialog goal was achieved

No speech at this point

0:000:11

Event timeline

Download history

#1CALLcall.created+-0.15s

07 Oct 2026, 16:49:14

Event payload

{
  "id": "0b930e1c-0b7a-483a-a112-b0d3c2a3e5c8",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "room": "phone-_+381603022591_S6w4U9xS3YuE",
    "type": "call.created",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "number": "+381603022591",
    "direction": "inbound"
  }
}

#2CALLcall.connecting+-0.15s

07 Oct 2026, 16:49:14

Event payload

{
  "id": "de351d88-8b20-4971-9743-2d8d91a78766",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connecting",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33"
  }
}

#3DIALOGdialog.started+-0.15s

07 Oct 2026, 16:49:14

Event payload

{
  "id": "e9bd119a-65e5-477b-bbbc-f746ad4453e3",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.started",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "dialogId": "d2559421-1af3-4471-a6b7-a6860304abbe"
  }
}

#4CALLcall.participant_joined+0.03s

07 Oct 2026, 16:49:15 · callee

Event payload

{
  "id": "b82b7177-c05c-4953-a46e-950bae932cc8",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_joined",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "participantId": "callee"
  }
}

#5CALLcall.sip_status+0.03s

07 Oct 2026, 16:49:15

Event payload

{
  "id": "776df6b9-cf96-4957-b338-bd42c4aaaf8a",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "sipCallId": "SCL_QS4tp6R2KpQZ",
    "sipStatus": "ringing"
  }
}

#6CALLcall.sip_status+0.61s

07 Oct 2026, 16:49:15

Event payload

{
  "id": "5c1fb93c-3a6d-4bda-b954-0da6ea6381d9",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "sipCallId": "SCL_QS4tp6R2KpQZ",
    "sipStatus": "active"
  }
}

#7CALLcall.connected+0.61s

07 Oct 2026, 16:49:15

Event payload

{
  "id": "f8ffc96b-37ba-4757-9257-287e9ce1cbc4",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connected",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33"
  }
}

#8L1vtt.started+0.62s

07 Oct 2026, 16:49:15 · callee

Event payload

{
  "id": "6f5b94ff-104f-424d-bb27-866dbd3d6b23",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": null,
  "payload": {
    "mode": "live",
    "type": "vtt.started",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#9DIALOGdialog.ready+0.65s

07 Oct 2026, 16:49:15

Event payload

{
  "id": "2b3e0fd8-545f-4212-81cc-3e1ab24a1fe6",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ready",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "behavior": {
      "turns": "assertive",
      "greeting": {
        "initiative": "submissive",
        "interruptible": false
      }
    },
    "dialogId": "d2559421-1af3-4471-a6b7-a6860304abbe"
  }
}

#10L1silence.soft+0.98s

07 Oct 2026, 16:49:16 · callee

Event payload

{
  "id": "61a25f3b-bf01-4387-846a-b98d274f242c",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 639.8863860000001,
    "type": "silence.soft",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "silenceId": "3e26a728-4f27-43b1-946e-cbe1a2cc3c91",
    "durationMs": 352,
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#11L1silence.committed+1.75s

07 Oct 2026, 16:49:16 · callee

Event payload

{
  "id": "33972662-e26e-4376-b53d-f5343819dad5",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1407.9656940000004,
    "type": "silence.committed",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "silenceId": "3e26a728-4f27-43b1-946e-cbe1a2cc3c91",
    "durationMs": 1120,
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#12L1silence.opening+1.84s

07 Oct 2026, 16:49:16 · callee

Event payload

{
  "id": "ea29a7fd-8b28-42b5-a933-aa6592dd1983",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1503.9656940000004,
    "type": "silence.opening",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "silenceId": "3e26a728-4f27-43b1-946e-cbe1a2cc3c91",
    "durationMs": 1216,
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#13DIALOGdialog.turn.started+1.85s

07 Oct 2026, 16:49:16 · agent

Event payload

{
  "id": "c58b756d-d8fd-4237-a120-45333514d7c3",
  "version": 1,
  "operationId": null,
  "turnId": "13385797-0c8b-4b06-893c-d9d473acdf77",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.started",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "turnId": "13385797-0c8b-4b06-893c-d9d473acdf77",
    "dialogId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "participantId": "agent"
  }
}

#14L1audio.playback.started+1.87s

07 Oct 2026, 16:49:17 · agent

Event payload

{
  "id": "d0f0a5ce-34e4-4324-9cec-9a967a6f9557",
  "version": 1,
  "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
      "format": "pcm_s16le",
      "sha256": "066c833ff0af86c892aad05bb420c5d94430e13a3ca02fd065df7d173d1e560a",
      "channels": 1,
      "byteLength": 430080,
      "durationMs": 8960,
      "sampleRate": 24000
    },
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
    "participantId": "agent"
  }
}

#15L1audio.playback.first_frame+1.88s

07 Oct 2026, 16:49:17 · agent

Event payload

{
  "id": "1b381850-ac33-47f7-8f81-f2504ae19dc9",
  "version": 1,
  "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
    "firstFrameAt": "2026-10-07T14:49:17.009Z",
    "participantId": "agent"
  }
}

#16L1audio.recording.saved+2.69s

07 Oct 2026, 16:49:17 · callee

Event payload

{
  "id": "e7132144-0b03-4676-8f0b-1c9ea2e30418",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": "203d4aff-bce3-4081-b3f7-f8cd5b3893e0",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "203d4aff-bce3-4081-b3f7-f8cd5b3893e0",
        "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/caller/203d4aff-bce3-4081-b3f7-f8cd5b3893e0.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "56f9b86a071f4ebc602633f3ef5767ebb8ee8d2c414d5146ee2a6c3c8d355a19"
      },
      "format": "pcm_s16le",
      "sha256": "27eb4e5429e1501b5e1d4bf3eaa9ee7ae7a1626c15c14d8b6a21602ae26f22ac",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "startedAt": "2026-10-07T14:49:15.760Z",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#17L1speech.started+2.66s

07 Oct 2026, 16:49:17 · callee

Event payload

{
  "id": "977c8959-a7fc-425b-95e3-63e3fea628a3",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 2318.7105570000003,
    "type": "speech.started",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#18L1speech.stopped+2.78s

07 Oct 2026, 16:49:17 · callee

Event payload

{
  "id": "56d5a6ef-63e8-4542-af94-4836ce66e1a0",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 2446.7105570000003,
    "type": "speech.stopped",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "silenceId": "67284d78-12ad-433a-b661-62bbaadd6a2c",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#19L1silence.soft+3.14s

07 Oct 2026, 16:49:18 · callee

Event payload

{
  "id": "b62af747-982e-41a2-8cf7-5639dbc3c6bf",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 2798.7105570000003,
    "type": "silence.soft",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "silenceId": "67284d78-12ad-433a-b661-62bbaadd6a2c",
    "durationMs": 352,
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#20L1vtt.transcript.delta+3.29s

07 Oct 2026, 16:49:18 · callee

Event payload

{
  "id": "ff727ae3-0c06-4d62-af14-ba761d356163",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": "1854121b-0ee1-4ecc-b135-27d9015348fa",
  "audioId": null,
  "payload": {
    "text": "Da.",
    "type": "vtt.transcript.delta",
    "turnId": "1854121b-0ee1-4ecc-b135-27d9015348fa",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#21L1vtt.transcript.completed+3.30s

07 Oct 2026, 16:49:18 · callee

Event payload

{
  "id": "3632f4be-fce7-4416-a57a-86b32418042b",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": "1854121b-0ee1-4ecc-b135-27d9015348fa",
  "audioId": null,
  "payload": {
    "text": "Da.",
    "type": "vtt.transcript.completed",
    "turnId": "1854121b-0ee1-4ecc-b135-27d9015348fa",
    "endedAt": "2026-10-07T14:49:17.919Z",
    "segmentId": "b68afb61-78fd-47ec-ad87-9d11efb03fb6",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "startedAt": "2026-10-07T14:49:17.791Z",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#22L1silence.committed+3.90s

07 Oct 2026, 16:49:19 · callee

Event payload

{
  "id": "7cf6ab1f-d19d-44e3-a37d-c3cdb2b0ca6e",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 3566.7105570000003,
    "type": "silence.committed",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "silenceId": "67284d78-12ad-433a-b661-62bbaadd6a2c",
    "durationMs": 1120,
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#23L1audio.recording.saved+3.93s

07 Oct 2026, 16:49:19 · agent

Event payload

{
  "id": "c34c4483-4d44-4cf7-98bf-391aba1a103f",
  "version": 1,
  "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
  "turnId": null,
  "audioId": "9d70bc64-530f-4e38-96f8-693f3f429df6",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "9d70bc64-530f-4e38-96f8-693f3f429df6",
        "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/agent/9d70bc64-530f-4e38-96f8-693f3f429df6.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "3a2e35bfc77d70eeb8885b9065547077b20d821db82ba7a80fa73e9b5b223c37"
      },
      "format": "pcm_s16le",
      "sha256": "bcda28a208776f1d011ec6ac3b7f3873f85e19e91c88a787a1b1f52be026560e",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "startedAt": "2026-10-07T14:49:17.009Z",
    "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
    "participantId": "agent"
  }
}

#24L1audio.recording.saved+4.64s

07 Oct 2026, 16:49:19 · callee

Event payload

{
  "id": "623ada32-be9c-4e50-954f-558c4358b973",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": "aecd9e0c-1e8e-4e3a-a4a6-040633fd17fb",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "aecd9e0c-1e8e-4e3a-a4a6-040633fd17fb",
        "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/caller/aecd9e0c-1e8e-4e3a-a4a6-040633fd17fb.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "25cbb06c48d05c8b23d33bbe209f5b0e0201bdb1446ec01575c03240d600d230"
      },
      "format": "pcm_s16le",
      "sha256": "60d260058e58aef7e54a766e91b137f278125840c6b67546f3754bfc784e95ed",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "startedAt": "2026-10-07T14:49:17.775Z",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#25L1audio.recording.saved+5.93s

07 Oct 2026, 16:49:21 · agent

Event payload

{
  "id": "52c84961-7f46-4dfe-896b-f71ab4ae13aa",
  "version": 1,
  "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
  "turnId": null,
  "audioId": "9032ae22-9a83-40e4-94e7-6174958e9253",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "9032ae22-9a83-40e4-94e7-6174958e9253",
        "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/agent/9032ae22-9a83-40e4-94e7-6174958e9253.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "8b3fc5cae3534d1f78f7325c0f0813233f49140752559aa53b77f13ffc7ded6c"
      },
      "format": "pcm_s16le",
      "sha256": "525717d701dbbce360d24187b04f9e0015182cd6dcdcf47b966c99e9dc93512a",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "startedAt": "2026-10-07T14:49:19.009Z",
    "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
    "participantId": "agent"
  }
}

#26L1audio.recording.saved+6.65s

07 Oct 2026, 16:49:21 · callee

Event payload

{
  "id": "e1480f2e-9921-47dd-807a-3b9bfbc22b00",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": "cbb28377-9e3a-44c8-b616-0904c07b5acf",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "cbb28377-9e3a-44c8-b616-0904c07b5acf",
        "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/caller/cbb28377-9e3a-44c8-b616-0904c07b5acf.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "8e67fbb60a839fd8966d6184fada777a8db2d7aef3d1c5e616215ad9e4789044"
      },
      "format": "pcm_s16le",
      "sha256": "c03d2494075d41089c8cdd8447735f4d2ddbaca84b1c536bf5d915e12d18bbc6",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "startedAt": "2026-10-07T14:49:19.775Z",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#27L1audio.recording.saved+7.92s

07 Oct 2026, 16:49:23 · agent

Event payload

{
  "id": "a36e7478-9230-4016-bc67-bb21a32d7fe5",
  "version": 1,
  "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
  "turnId": null,
  "audioId": "dd865f94-807a-4e4d-bebb-ac25e1b64a89",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "dd865f94-807a-4e4d-bebb-ac25e1b64a89",
        "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/agent/dd865f94-807a-4e4d-bebb-ac25e1b64a89.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "834fd8bf268484e5765afb637381021fc38c89a98f74922271c7a2d360882017"
      },
      "format": "pcm_s16le",
      "sha256": "88971fa861c90986aa667f492c1eee0dfcad9871f5595ef277114e89371c1040",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "startedAt": "2026-10-07T14:49:21.009Z",
    "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
    "participantId": "agent"
  }
}

#28L1audio.recording.saved+8.65s

07 Oct 2026, 16:49:23 · callee

Event payload

{
  "id": "b7713743-f845-4b6d-9e75-219bc1a52e98",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": "635f97ed-1541-467a-bbcf-192b28ee3118",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "635f97ed-1541-467a-bbcf-192b28ee3118",
        "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/caller/635f97ed-1541-467a-bbcf-192b28ee3118.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "0d8d5a941fe8f3aaf8a8144b236af5d5f1a99f3afc8d4dc7621f61d68556a46f"
      },
      "format": "pcm_s16le",
      "sha256": "81a26e215e9c9b2d38ec0095999348119782b1b67cc1896408db7351260568e3",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "startedAt": "2026-10-07T14:49:21.775Z",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#29L1audio.recording.saved+9.92s

07 Oct 2026, 16:49:25 · agent

Event payload

{
  "id": "863a7612-6ddd-4e82-a823-e6966a7494ff",
  "version": 1,
  "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
  "turnId": null,
  "audioId": "fad9e03a-aa1d-49a7-b410-2af717cfcb74",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "fad9e03a-aa1d-49a7-b410-2af717cfcb74",
        "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/agent/fad9e03a-aa1d-49a7-b410-2af717cfcb74.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "43e05947a5173d7fcef2eaf80edc27d86e78c99dab1bd07f88313e11ed317502"
      },
      "format": "pcm_s16le",
      "sha256": "39af62fe0d9023659d77a5970160a15331534f8bd357e28e2e941c4f1ea40f14",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "startedAt": "2026-10-07T14:49:23.009Z",
    "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
    "participantId": "agent"
  }
}

#30L1audio.recording.saved+10.64s

07 Oct 2026, 16:49:25 · callee

Event payload

{
  "id": "fcaf9dad-9ff2-4e56-a28a-a72668afefe0",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": "2fd2fdef-59ed-442e-96b8-52134df28896",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "2fd2fdef-59ed-442e-96b8-52134df28896",
        "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/caller/2fd2fdef-59ed-442e-96b8-52134df28896.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "e3c660e2b21f43ca1c1668e3d9aaf2d56cfe3185acca4e54cd9cdb8916424556"
      },
      "format": "pcm_s16le",
      "sha256": "8808f946294e6f8baa5aab3b5a959af994628097c7d9c353c8cf6a0cc399e772",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "startedAt": "2026-10-07T14:49:23.775Z",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#31L1audio.playback.finished+11.14s

07 Oct 2026, 16:49:26 · agent

Event payload

{
  "id": "80585dfa-f624-40a8-934f-569afd74e439",
  "version": 1,
  "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
    "participantId": "agent"
  }
}

#32DIALOGdialog.turn.completed+11.15s

07 Oct 2026, 16:49:26 · agent

Event payload

{
  "id": "d550c891-cc20-42d1-9d20-e31d1b4dd8d7",
  "version": 1,
  "operationId": null,
  "turnId": "13385797-0c8b-4b06-893c-d9d473acdf77",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.completed",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "turnId": "13385797-0c8b-4b06-893c-d9d473acdf77",
    "dialogId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "participantId": "agent"
  }
}

#33DIALOGdialog.awaiting_answer+11.16s

07 Oct 2026, 16:49:26 · callee

Event payload

{
  "id": "6873e04c-fa8a-42cf-b5ae-b7292367e927",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.awaiting_answer",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "dialogId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "participantId": "callee"
  }
}

#34DIALOGdialog.goal.started+11.17s

07 Oct 2026, 16:49:26

Event payload

{
  "id": "ee7c788e-50c3-4276-a10d-0296ba616613",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "name": "Credit card balance",
    "type": "dialog.goal.started",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "goalId": "aki.balance",
    "dialogId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "goalIndex": 0
  }
}

#35L1audio.recording.saved+11.17s

07 Oct 2026, 16:49:26 · agent

Event payload

{
  "id": "23260f0e-22d3-4c90-88fa-171906cf70a1",
  "version": 1,
  "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
  "turnId": null,
  "audioId": "fed3d8aa-3c9a-4409-8f66-e06e7af0cba8",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "fed3d8aa-3c9a-4409-8f66-e06e7af0cba8",
        "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/agent/fed3d8aa-3c9a-4409-8f66-e06e7af0cba8.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "3b0e7201fd2d200c0f610c071b4cbcedbe3b3f362a2656b093237a9abe9c85c4"
      },
      "format": "pcm_s16le",
      "sha256": "f72b7725b92e9f2fe15bfbe136a29cbab61cca032673a3930ae6695957c8e248",
      "channels": 1,
      "byteLength": 60480,
      "durationMs": 1260,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "startedAt": "2026-10-07T14:49:25.009Z",
    "operationId": "8645fbad-a8bd-4082-a534-f5f5a6504dc7",
    "participantId": "agent"
  }
}

#36DIALOGdialog.agent.state+11.18s

07 Oct 2026, 16:49:26

Event payload

{
  "id": "e994b446-bc11-4aa8-bc4a-e6f08d1b48b1",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "opening",
      "fragments": [],
      "jmbgAttempts": 0,
      "lastQuestion": "help",
      "nameAttempts": 0,
      "offerDelivered": false,
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0,
      "greetingInterrupted": false
    },
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "dialogId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "implementation": "aki@1"
  }
}

#37DIALOGdialog.response.preparing+11.20s

07 Oct 2026, 16:49:26

Event payload

{
  "id": "24537e30-e256-435d-a9e3-f3cc1c4b202c",
  "version": 1,
  "operationId": null,
  "turnId": "95eede61-c63c-48d7-89d1-c2746cc1fc0c",
  "audioId": null,
  "payload": {
    "text": "Da.",
    "type": "dialog.response.preparing",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "turnId": "95eede61-c63c-48d7-89d1-c2746cc1fc0c",
    "dialogId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "segmentIds": [
      "b68afb61-78fd-47ec-ad87-9d11efb03fb6"
    ]
  }
}

#38L1regression.started+11.21s

07 Oct 2026, 16:49:26 · agent

Event payload

{
  "id": "49196c9c-0674-43db-8291-eb6bfe43e3ad",
  "version": 1,
  "operationId": "463fcea8-508d-45aa-96f8-1f0537402db1",
  "turnId": "95eede61-c63c-48d7-89d1-c2746cc1fc0c",
  "audioId": null,
  "payload": {
    "type": "regression.started",
    "goalId": "aki.balance",
    "turnId": "95eede61-c63c-48d7-89d1-c2746cc1fc0c",
    "purpose": "goal_regression",
    "provider": "openai",
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "operationId": "463fcea8-508d-45aa-96f8-1f0537402db1",
    "retryAllowed": true,
    "participantId": "agent"
  }
}

#39L1regression.cancelled+11.59s

07 Oct 2026, 16:49:26 · agent

Event payload

{
  "id": "8f6d23c0-d2a4-4c3b-8f96-db8e74dc371d",
  "version": 1,
  "operationId": "463fcea8-508d-45aa-96f8-1f0537402db1",
  "turnId": "95eede61-c63c-48d7-89d1-c2746cc1fc0c",
  "audioId": null,
  "payload": {
    "type": "regression.cancelled",
    "goalId": "aki.balance",
    "turnId": "95eede61-c63c-48d7-89d1-c2746cc1fc0c",
    "purpose": "goal_regression",
    "provider": "openai",
    "elapsedMs": 378.70788300000095,
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "operationId": "463fcea8-508d-45aa-96f8-1f0537402db1",
    "participantId": "agent"
  }
}

#40L1vtt.transcript.delta+11.72s

07 Oct 2026, 16:49:26 · callee

Event payload

{
  "id": "c4234be3-d774-4479-b846-a578539513a8",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": "8dee5493-89f7-4155-bb9c-f53b4550b56e",
  "audioId": null,
  "payload": {
    "text": " ",
    "type": "vtt.transcript.delta",
    "turnId": "8dee5493-89f7-4155-bb9c-f53b4550b56e",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#41L1vtt.finished+11.73s

07 Oct 2026, 16:49:26 · callee

Event payload

{
  "id": "8f111498-ca9f-4ac1-ae05-a9a17dae71cd",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "vtt.finished",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#42L1audio.recording.saved+11.76s

07 Oct 2026, 16:49:26 · callee

Event payload

{
  "id": "583a6161-8d0b-4ebc-8976-dd39a8fd9c67",
  "version": 1,
  "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
  "turnId": null,
  "audioId": "6b56dab5-dfd1-4616-8a8b-73f9ad475870",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "6b56dab5-dfd1-4616-8a8b-73f9ad475870",
        "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/caller/6b56dab5-dfd1-4616-8a8b-73f9ad475870.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "9b5d09463f627affff6d93021dc597625b78daf1f068ea7a853bf8ed02e3c390"
      },
      "format": "pcm_s16le",
      "sha256": "42a176ee9df1c9b3bb77962bddb71a436dbffe3a684e7e3c2aaf08572d820e0b",
      "channels": 1,
      "byteLength": 46080,
      "durationMs": 960,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "d2559421-1af3-4471-a6b7-a6860304abbe",
    "startedAt": "2026-10-07T14:49:25.775Z",
    "operationId": "cebca1cb-3929-4a28-a066-80d87899d2e7",
    "participantId": "callee"
  }
}

#43CALLcall.participant_left+11.77s

07 Oct 2026, 16:49:26 · callee

Event payload

{
  "id": "1e3ae2e7-6a25-4ad5-a47a-d6c7fcb61c0c",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_left",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "reason": "Agent execution failed",
    "participantId": "callee"
  }
}

#44CALLcall.failed+11.77s

07 Oct 2026, 16:49:26

Event payload

{
  "id": "0829475f-bf8c-4c21-b207-9c36b04c14f3",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.failed",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "message": "Agent execution failed"
  }
}

#45DIALOGdialog.ended+11.77s

07 Oct 2026, 16:49:26

Event payload

{
  "id": "6551da2d-b52f-4f40-967b-3bad25b7f234",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ended",
    "callId": "a42432cb-92cd-4354-8fa4-b70b2c5d2d33",
    "reason": "Agent execution failed",
    "dialogId": "d2559421-1af3-4471-a6b7-a6860304abbe"
  }
}

Stored audio

11 assets

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "203d4aff-bce3-4081-b3f7-f8cd5b3893e0",
  "bucket": "livekit-node-stage",
  "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/caller/203d4aff-bce3-4081-b3f7-f8cd5b3893e0.wav",
  "sha256": "56f9b86a071f4ebc602633f3ef5767ebb8ee8d2c414d5146ee2a6c3c8d355a19"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "9d70bc64-530f-4e38-96f8-693f3f429df6",
  "bucket": "livekit-node-stage",
  "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/agent/9d70bc64-530f-4e38-96f8-693f3f429df6.wav",
  "sha256": "3a2e35bfc77d70eeb8885b9065547077b20d821db82ba7a80fa73e9b5b223c37"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "aecd9e0c-1e8e-4e3a-a4a6-040633fd17fb",
  "bucket": "livekit-node-stage",
  "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/caller/aecd9e0c-1e8e-4e3a-a4a6-040633fd17fb.wav",
  "sha256": "25cbb06c48d05c8b23d33bbe209f5b0e0201bdb1446ec01575c03240d600d230"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "9032ae22-9a83-40e4-94e7-6174958e9253",
  "bucket": "livekit-node-stage",
  "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/agent/9032ae22-9a83-40e4-94e7-6174958e9253.wav",
  "sha256": "8b3fc5cae3534d1f78f7325c0f0813233f49140752559aa53b77f13ffc7ded6c"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "cbb28377-9e3a-44c8-b616-0904c07b5acf",
  "bucket": "livekit-node-stage",
  "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/caller/cbb28377-9e3a-44c8-b616-0904c07b5acf.wav",
  "sha256": "8e67fbb60a839fd8966d6184fada777a8db2d7aef3d1c5e616215ad9e4789044"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "dd865f94-807a-4e4d-bebb-ac25e1b64a89",
  "bucket": "livekit-node-stage",
  "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/agent/dd865f94-807a-4e4d-bebb-ac25e1b64a89.wav",
  "sha256": "834fd8bf268484e5765afb637381021fc38c89a98f74922271c7a2d360882017"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "635f97ed-1541-467a-bbcf-192b28ee3118",
  "bucket": "livekit-node-stage",
  "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/caller/635f97ed-1541-467a-bbcf-192b28ee3118.wav",
  "sha256": "0d8d5a941fe8f3aaf8a8144b236af5d5f1a99f3afc8d4dc7621f61d68556a46f"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "fad9e03a-aa1d-49a7-b410-2af717cfcb74",
  "bucket": "livekit-node-stage",
  "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/agent/fad9e03a-aa1d-49a7-b410-2af717cfcb74.wav",
  "sha256": "43e05947a5173d7fcef2eaf80edc27d86e78c99dab1bd07f88313e11ed317502"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "2fd2fdef-59ed-442e-96b8-52134df28896",
  "bucket": "livekit-node-stage",
  "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/caller/2fd2fdef-59ed-442e-96b8-52134df28896.wav",
  "sha256": "e3c660e2b21f43ca1c1668e3d9aaf2d56cfe3185acca4e54cd9cdb8916424556"
}

Precompiled greeting

1.26s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "fed3d8aa-3c9a-4409-8f66-e06e7af0cba8",
  "bucket": "livekit-node-stage",
  "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/agent/fed3d8aa-3c9a-4409-8f66-e06e7af0cba8.wav",
  "sha256": "3b0e7201fd2d200c0f610c071b4cbcedbe3b3f362a2656b093237a9abe9c85c4"
}

Precompiled greeting

0.96s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "6b56dab5-dfd1-4616-8a8b-73f9ad475870",
  "bucket": "livekit-node-stage",
  "key": "recordings/a42432cb-92cd-4354-8fa4-b70b2c5d2d33/audio/caller/6b56dab5-dfd1-4616-8a8b-73f9ad475870.wav",
  "sha256": "9b5d09463f627affff6d93021dc597625b78daf1f068ea7a853bf8ed02e3c390"
}

Initial dialog state

View snapshot

{
  "id": "d2559421-1af3-4471-a6b7-a6860304abbe",
  "turns": [],
  "inputs": {},
  "status": "created",
  "version": 2,
  "collected": {},
  "agentState": null,
  "participants": [
    {
      "id": "callee",
      "kind": "human",
      "name": "+381603022591",
      "status": "disconnected"
    },
    {
      "id": "agent",
      "kind": "agent",
      "name": "Aki",
      "status": "disconnected",
      "behavior": {
        "turns": "assertive",
        "greeting": {
          "initiative": "submissive",
          "interruptible": false
        }
      },
      "template": {
        "id": "agent:Aki",
        "name": "Aki",
        "audios": {
          "filler": {
            "text": "Trenutak, molim.",
            "format": "pcm_s16le",
            "sha256": "e403414660ef59ee040ffb95724b2edbca1ffb4d78694dceff07ef8609740837",
            "channels": 1,
            "byteLength": 62400,
            "durationMs": 1300,
            "sampleRate": 24000
          },
          "greeting": {
            "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
            "format": "pcm_s16le",
            "sha256": "066c833ff0af86c892aad05bb420c5d94430e13a3ca02fd065df7d173d1e560a",
            "channels": 1,
            "byteLength": 430080,
            "durationMs": 8960,
            "sampleRate": 24000
          }
        },
        "prompts": {
          "system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "latencyCovers": [
          {
            "audioId": "filler",
            "delayMs": 2000
          }
        ]
      },
      "definition": {
        "kind": "code",
        "options": {
          "latencyFiller": true,
          "speechProfile": {
            "speed": 1,
            "stability": 0.8,
            "similarityBoost": 0.8
          },
          "expectedReplyPool": true
        },
        "voicePack": {
          "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "label": "Aki",
          "model": "eleven_v4_turbo",
          "voiceId": "oICC5xEEbDGIZC1LVOOM",
          "language": "sr",
          "provider": "elevenlabs"
        },
        "configuration": {
          "name": "Aki",
          "timing": {
            "softMs": 350,
            "openingMs": 1200,
            "committedMs": 1100
          },
          "behavior": {
            "turns": "assertive",
            "greeting": {
              "initiative": "submissive",
              "interruptible": false
            }
          },
          "providers": {
            "ttv": "elevenlabs",
            "vtt": "soniox",
            "reply": "openai"
          },
          "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "implementation": {
          "key": "aki",
          "version": "1"
        }
      }
    }
  ],
  "currentSpeakerId": null,
  "awaitingParticipantId": null
}

Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.