+381649645574
HistoryGreeting submissive (protected) · Turns assertive · a07bffd2
No speech at this point
Inbound call · 08 Oct 2026, 13:56:38
a07bffd2-83b7-41df-bf5d-6df5d2995e9dd83cf2f5-c8e4-4d62-9ea9-7090b4067c70SCL_HYJvZZgwrTdF · activephone-_+381649645574_334LPyH32DzdGreeting submissive (protected) · Turns assertive · a07bffd2
No speech at this point
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}“Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. Hvala Vam na pozivu. Prijatan dan.”
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"status": "created",
"version": 2,
"collected": {},
"agentState": null,
"participants": [
{
"id": "callee",
"kind": "human",
"name": "+381649645574",
"status": "disconnected"
},
{
"id": "agent",
"kind": "agent",
"name": "Aki",
"status": "disconnected",
"behavior": {
"turns": "assertive",
"greeting": {
"initiative": "submissive",
"interruptible": false
}
},
"template": {
"id": "agent:Aki",
"name": "Aki",
"audios": {
"filler": {
"text": "Trenutak, molim.",
"format": "pcm_s16le",
"sha256": "015b9e912edee77ed5d33535ae806a3a74e6f12b2ee473c8dba3005696437c8c",
"channels": 1,
"byteLength": 62880,
"durationMs": 1310,
"sampleRate": 24000
},
"greeting": {
"text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
"format": "pcm_s16le",
"sha256": "50471b2e5486a105fc76c4340e85dbcbe1d91653d2784aec0222fbd91ce6cf40",
"channels": 1,
"byteLength": 426240,
"durationMs": 8880,
"sampleRate": 24000
}
},
"prompts": {
"system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici."
},
"latencyCovers": [
{
"audioId": "filler",
"delayMs": 2000
}
]
},
"definition": {
"kind": "code",
"options": {
"latencyFiller": true,
"speechProfile": {
"speed": 1,
"stability": 0.8,
"similarityBoost": 0.8
},
"expectedReplyPool": true
},
"voicePack": {
"id": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
"label": "Aki",
"model": "eleven_v4_turbo",
"voiceId": "oICC5xEEbDGIZC1LVOOM",
"language": "sr",
"provider": "elevenlabs"
},
"configuration": {
"name": "Aki",
"timing": {
"softMs": 350,
"openingMs": 1200,
"committedMs": 1100
},
"behavior": {
"turns": "assertive",
"greeting": {
"initiative": "submissive",
"interruptible": false
}
},
"providers": {
"ttv": "elevenlabs",
"vtt": "soniox",
"reply": "openai"
},
"voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
"systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici."
},
"implementation": {
"key": "aki",
"version": "1"
}
}
}
],
"currentSpeakerId": null,
"awaitingParticipantId": null
}Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.