+38163402940

Inbound call · 08 Oct 2026, 17:00:20

Failed

Call ID: 9449b0a7-7a07-412f-a8e5-b722da16b700
Dialog ID: 54401089-509d-45b9-aabe-02428ad50022
Answered: 08 Oct 2026, 17:00:21
Ended · talk time: 08 Oct 2026, 17:00:31 · 0m 10s
SIP call ID · last SIP status: SCL_UEUZLLgoGa7C · active
End reason: Agent execution failed
Room: phone-_+38163402940_8vk7C4RZj54d
History coverage: 34 recorded events

Recorded history

Time scale Volume 10%

Agent Caller Dialog / L1 event · select to inspect↯ Agent interruptedExpand a recording to see its timeline.

+38163402940

History

Greeting assertive (interruptible) · Turns submissive · 9449b0a7

failed · Agent execution failed

Dropped · Call ended before the dialog goal was achieved

No speech at this point

0:000:10

Event timeline

Download history

#1CALLcall.created+-0.02s

08 Oct 2026, 17:00:20

Event payload

{
  "id": "3772758b-f4df-4cb0-89ad-7c9f81c7f6d0",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "room": "phone-_+38163402940_8vk7C4RZj54d",
    "type": "call.created",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "number": "+38163402940",
    "direction": "inbound"
  }
}

#2CALLcall.connecting+-0.02s

08 Oct 2026, 17:00:20

Event payload

{
  "id": "015565bb-cb83-45bf-9331-67cb563d69e5",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connecting",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700"
  }
}

#3DIALOGdialog.started+-0.02s

08 Oct 2026, 17:00:20

Event payload

{
  "id": "50fd625e-6793-441b-a8a4-08cd1b573009",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.started",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "dialogId": "54401089-509d-45b9-aabe-02428ad50022"
  }
}

#4CALLcall.participant_joined+0.06s

08 Oct 2026, 17:00:20 · callee

Event payload

{
  "id": "5ccd9fd4-2f96-4aad-b422-ea9ed3cefe71",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_joined",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "participantId": "callee"
  }
}

#5CALLcall.sip_status+0.06s

08 Oct 2026, 17:00:20

Event payload

{
  "id": "44cf40b3-63db-4153-baf7-373ce649b437",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "sipCallId": "SCL_UEUZLLgoGa7C",
    "sipStatus": "ringing"
  }
}

#6CALLcall.sip_status+0.89s

08 Oct 2026, 17:00:21

Event payload

{
  "id": "1bf276f0-5d3a-4e6c-8864-f375037cb598",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "sipCallId": "SCL_UEUZLLgoGa7C",
    "sipStatus": "active"
  }
}

#7CALLcall.connected+0.89s

08 Oct 2026, 17:00:21

Event payload

{
  "id": "365623b1-e903-406f-a9de-9632a49286ce",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connected",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700"
  }
}

#8L1vtt.started+0.91s

08 Oct 2026, 17:00:21 · callee

Event payload

{
  "id": "760a0147-fe67-4bd5-950c-1a07b341f508",
  "version": 1,
  "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
  "turnId": null,
  "audioId": null,
  "payload": {
    "mode": "live",
    "type": "vtt.started",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
    "participantId": "callee"
  }
}

#9DIALOGdialog.ready+0.93s

08 Oct 2026, 17:00:21

Event payload

{
  "id": "4fff184b-d588-45f8-9d32-69524df73f33",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ready",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "behavior": {
      "turns": "submissive",
      "greeting": {
        "initiative": "assertive",
        "interruptible": true
      }
    },
    "dialogId": "54401089-509d-45b9-aabe-02428ad50022"
  }
}

#10DIALOGdialog.turn.started+0.95s

08 Oct 2026, 17:00:21 · agent

Event payload

{
  "id": "0cacbd3e-6c46-473f-9d56-76212ff95bf1",
  "version": 1,
  "operationId": null,
  "turnId": "fe5b7528-f511-486d-9534-a20b4d3be3b3",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, aik banka. Ja sam Aki, virtuelna savetnica. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.started",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "turnId": "fe5b7528-f511-486d-9534-a20b4d3be3b3",
    "dialogId": "54401089-509d-45b9-aabe-02428ad50022",
    "participantId": "agent"
  }
}

#11L1audio.playback.started+0.96s

08 Oct 2026, 17:00:21 · agent

Event payload

{
  "id": "36732a4b-6e4e-4155-9729-c684e36e37c5",
  "version": 1,
  "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
  "turnId": null,
  "audioId": "6e4cfdf3-b074-4283-bc59-7293a6a439c3",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Dobar dan, aik banka. Ja sam Aki, virtuelna savetnica. Kako mogu da Vam pomognem?",
      "asset": {
        "id": "6e4cfdf3-b074-4283-bc59-7293a6a439c3",
        "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/6e4cfdf3-b074-4283-bc59-7293a6a439c3.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "967135084f7df5922d199f76e5832ca962dc0c89d538e0cede3a252b5c52ae43"
      },
      "format": "pcm_s16le",
      "sha256": "186c173d3285a222d3d8729bc2bcc7486c4804f8a2df167e8108dc009b1ac30f",
      "channels": 1,
      "byteLength": 276480,
      "durationMs": 5760,
      "sampleRate": 24000
    },
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
    "participantId": "agent"
  }
}

#12L1audio.playback.first_frame+0.98s

08 Oct 2026, 17:00:21 · agent

Event payload

{
  "id": "715ceeb5-c11a-49bc-a774-f9a712dda434",
  "version": 1,
  "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
    "firstFrameAt": "2026-10-08T15:00:21.841Z",
    "participantId": "agent"
  }
}

#13L1silence.soft+1.17s

08 Oct 2026, 17:00:22 · callee

Event payload

{
  "id": "a86f00b3-45fa-4f89-9a6d-8b5ae6bd2b43",
  "version": 1,
  "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 804.6766299999999,
    "type": "silence.soft",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "silenceId": "ac335450-fb07-4c51-b4b7-812e125670e4",
    "durationMs": 256,
    "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
    "participantId": "callee"
  }
}

#14L1silence.committed+1.78s

08 Oct 2026, 17:00:22 · callee

Event payload

{
  "id": "b2dcab85-6927-4e62-93ba-ba030dcf1f74",
  "version": 1,
  "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1412.67663,
    "type": "silence.committed",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "silenceId": "ac335450-fb07-4c51-b4b7-812e125670e4",
    "durationMs": 864,
    "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
    "participantId": "callee"
  }
}

#15L1silence.opening+2.13s

08 Oct 2026, 17:00:22 · callee

Event payload

{
  "id": "95a11c7a-2ee5-4db8-8a71-eefcb96e33a7",
  "version": 1,
  "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1764.67663,
    "type": "silence.opening",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "silenceId": "ac335450-fb07-4c51-b4b7-812e125670e4",
    "durationMs": 1216,
    "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
    "participantId": "callee"
  }
}

#16L1audio.recording.saved+2.93s

08 Oct 2026, 17:00:23 · callee

Event payload

{
  "id": "63ffdec8-f30f-41e2-85cd-350a4f045ea5",
  "version": 1,
  "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
  "turnId": null,
  "audioId": "1a698a86-9c43-4542-8f1d-882e83eb3e2b",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "1a698a86-9c43-4542-8f1d-882e83eb3e2b",
        "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/caller/1a698a86-9c43-4542-8f1d-882e83eb3e2b.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "5d4fe447f475343585a2255ad214cc549406b8a21ea7af49e21ce738f16c48ad"
      },
      "format": "pcm_s16le",
      "sha256": "f0ccc7a0f03ac56d519e0953e8337b15302f28ee1f2a484581793896a99d26a5",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "startedAt": "2026-10-08T15:00:21.782Z",
    "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
    "participantId": "callee"
  }
}

#17L1audio.recording.saved+3.02s

08 Oct 2026, 17:00:23 · agent

Event payload

{
  "id": "370e8138-b038-4860-b1cf-8aee5f0e28ec",
  "version": 1,
  "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
  "turnId": null,
  "audioId": "ca72abe9-a36f-472b-8907-af69dc631897",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "ca72abe9-a36f-472b-8907-af69dc631897",
        "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/agent/ca72abe9-a36f-472b-8907-af69dc631897.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "04a9bdc348ef1de621d4a9efdfd3af50b1746c317468c84ce0fb37e5ee2a54e6"
      },
      "format": "pcm_s16le",
      "sha256": "3e9109397afbd36dc0c3e1656884048cd596f2337b683b72d75e8789538fb05a",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "startedAt": "2026-10-08T15:00:21.841Z",
    "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
    "participantId": "agent"
  }
}

#18L1audio.recording.saved+4.92s

08 Oct 2026, 17:00:25 · callee

Event payload

{
  "id": "62e69dd4-0194-4fd8-8419-54d236e5d5a8",
  "version": 1,
  "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
  "turnId": null,
  "audioId": "ffb3756e-faa3-4fba-9149-a072c7ff5ab3",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "ffb3756e-faa3-4fba-9149-a072c7ff5ab3",
        "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/caller/ffb3756e-faa3-4fba-9149-a072c7ff5ab3.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "17088f02aea348098ccd1c278db707172757be99c4b74ea1142e50dd1a7ec075"
      },
      "format": "pcm_s16le",
      "sha256": "064c86229f6d74f854d4ca00cacde450cbd2eb6cd7cccc3913a8d18b688de473",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "startedAt": "2026-10-08T15:00:23.782Z",
    "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
    "participantId": "callee"
  }
}

#19L1audio.recording.saved+5.02s

08 Oct 2026, 17:00:25 · agent

Event payload

{
  "id": "e817f643-08d3-41e7-88e2-4d40388b93de",
  "version": 1,
  "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
  "turnId": null,
  "audioId": "dc047fee-6130-49b0-91a8-9b4b3d029122",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "dc047fee-6130-49b0-91a8-9b4b3d029122",
        "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/agent/dc047fee-6130-49b0-91a8-9b4b3d029122.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "bd2a75ca2d12a083bab8fec148d5e9147d4e0acfd870c7112ee422bcbfacb737"
      },
      "format": "pcm_s16le",
      "sha256": "198a9a443eef7078b927ef42fccdbfa8c365daf3ff79608954dd8c1565154ee6",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "startedAt": "2026-10-08T15:00:23.841Z",
    "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
    "participantId": "agent"
  }
}

#20L1audio.recording.saved+6.92s

08 Oct 2026, 17:00:27 · callee

Event payload

{
  "id": "3b74074e-9ef7-4555-a3c0-842e5db84854",
  "version": 1,
  "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
  "turnId": null,
  "audioId": "9dee23e8-8db5-48ba-9462-5dcad9b405f8",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "9dee23e8-8db5-48ba-9462-5dcad9b405f8",
        "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/caller/9dee23e8-8db5-48ba-9462-5dcad9b405f8.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "e938139ac76e0a8b82400c8d3312ad538e773e304aa9217aadc9d714ccaacd45"
      },
      "format": "pcm_s16le",
      "sha256": "7ba7df8fa2aaac4bb27518b199cffc5d473f4bbb3be36f54a73e008cb42e9f84",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "startedAt": "2026-10-08T15:00:25.782Z",
    "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
    "participantId": "callee"
  }
}

#21L1audio.playback.finished+7.03s

08 Oct 2026, 17:00:27 · agent

Event payload

{
  "id": "1b4804a6-c025-4d01-9b0a-655f39aed584",
  "version": 1,
  "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
    "participantId": "agent"
  }
}

#22DIALOGdialog.turn.completed+7.04s

08 Oct 2026, 17:00:27 · agent

Event payload

{
  "id": "9e7961db-602d-4a35-879f-9399f368a7c4",
  "version": 1,
  "operationId": null,
  "turnId": "fe5b7528-f511-486d-9534-a20b4d3be3b3",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, aik banka. Ja sam Aki, virtuelna savetnica. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.completed",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "turnId": "fe5b7528-f511-486d-9534-a20b4d3be3b3",
    "dialogId": "54401089-509d-45b9-aabe-02428ad50022",
    "participantId": "agent"
  }
}

#23DIALOGdialog.awaiting_answer+7.05s

08 Oct 2026, 17:00:27 · callee

Event payload

{
  "id": "49f1b2fe-9871-463b-af17-4704295164a2",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.awaiting_answer",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "dialogId": "54401089-509d-45b9-aabe-02428ad50022",
    "participantId": "callee"
  }
}

#24L1audio.recording.saved+7.06s

08 Oct 2026, 17:00:27 · agent

Event payload

{
  "id": "c31b63cb-fa16-4e6c-8ad6-ed83c32f942b",
  "version": 1,
  "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
  "turnId": null,
  "audioId": "d877bc13-c3e6-41b2-ba5c-5c33f2dc5b19",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "d877bc13-c3e6-41b2-ba5c-5c33f2dc5b19",
        "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/agent/d877bc13-c3e6-41b2-ba5c-5c33f2dc5b19.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "43c3de4a8b47fd4a570084dc03dde188e34b8123e1fa847ccc6e68ea97100d77"
      },
      "format": "pcm_s16le",
      "sha256": "c4710d368942ced4fcc24eff01f52db00a078eb456b2a34f50fc9ad40c51aa22",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "startedAt": "2026-10-08T15:00:25.841Z",
    "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
    "participantId": "agent"
  }
}

#25DIALOGdialog.goal.started+7.06s

08 Oct 2026, 17:00:27

Event payload

{
  "id": "f1ad8e9a-86a1-405d-bc11-09cb4ffb1e26",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "name": "Credit card balance",
    "type": "dialog.goal.started",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "goalId": "aki.balance",
    "dialogId": "54401089-509d-45b9-aabe-02428ad50022",
    "goalIndex": 0
  }
}

#26DIALOGdialog.agent.state+7.09s

08 Oct 2026, 17:00:27

Event payload

{
  "id": "0833832b-d91f-43bd-9ec1-5a995e6b2953",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "opening",
      "fragments": [],
      "jmbgAttempts": 0,
      "lastQuestion": "help",
      "nameAttempts": 0,
      "offerDelivered": false,
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0,
      "greetingInterrupted": false
    },
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "dialogId": "54401089-509d-45b9-aabe-02428ad50022",
    "implementation": "aki@1"
  }
}

#27L1audio.recording.saved+7.09s

08 Oct 2026, 17:00:27 · agent

Event payload

{
  "id": "11e9a264-5bdb-4c51-ad03-f18bd68fcdef",
  "version": 1,
  "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
  "turnId": null,
  "audioId": "a6365620-8b6f-4421-87e6-1ec6efee544d",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "a6365620-8b6f-4421-87e6-1ec6efee544d",
        "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/agent/a6365620-8b6f-4421-87e6-1ec6efee544d.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "3b8b2440dd9a9a286703eb142797c128000bb1b5c228c179dd5463e7773e583e"
      },
      "format": "pcm_s16le",
      "sha256": "39a68c2004ed4a20edb148b72e5aabd663f15cce54b30d2ea1c106e839761ed5",
      "channels": 1,
      "byteLength": 2880,
      "durationMs": 60,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "startedAt": "2026-10-08T15:00:27.841Z",
    "operationId": "3febb4d4-ba3d-4813-b147-24818bc5dfdd",
    "participantId": "agent"
  }
}

#28L1audio.recording.saved+8.92s

08 Oct 2026, 17:00:29 · callee

Event payload

{
  "id": "6c67b291-0aba-4d0e-a2be-6e3b044e0dfd",
  "version": 1,
  "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
  "turnId": null,
  "audioId": "00364f44-5afa-4006-bdbd-0143c10b6b4a",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "00364f44-5afa-4006-bdbd-0143c10b6b4a",
        "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/caller/00364f44-5afa-4006-bdbd-0143c10b6b4a.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "77f08d6fa0ab33ac77c9f5c526603080a1e6f7ee0b37bbd7f32a602f3b1fa616"
      },
      "format": "pcm_s16le",
      "sha256": "82e61cc474317bf1cf2c8f0df18801279b55cedfd56af8de69e186f9961bf57e",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "startedAt": "2026-10-08T15:00:27.782Z",
    "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
    "participantId": "callee"
  }
}

#29L1audio.recording.saved+10.92s

08 Oct 2026, 17:00:31 · callee

Event payload

{
  "id": "5aebbdf2-dd5a-40c7-bdc6-8d59351f138f",
  "version": 1,
  "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
  "turnId": null,
  "audioId": "f6504607-15f3-49e8-ad88-25906b6b88b6",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "f6504607-15f3-49e8-ad88-25906b6b88b6",
        "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/caller/f6504607-15f3-49e8-ad88-25906b6b88b6.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "35db997a033dd2ed1fd9ec9c0719cb1c3e31ad53decc75d9ed871c996db35957"
      },
      "format": "pcm_s16le",
      "sha256": "cf465e6d1f90ae87132dcb0b6dc31222b367b1bc4f6da1824164ba4abbce0bbf",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "startedAt": "2026-10-08T15:00:29.782Z",
    "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
    "participantId": "callee"
  }
}

#30L1vtt.failed+11.09s

08 Oct 2026, 17:00:31 · callee

Event payload

{
  "id": "3af50253-944d-4880-9aad-519583c3e0f5",
  "version": 1,
  "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "vtt.failed",
    "message": "No audio received.",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
    "participantId": "callee"
  }
}

#31L1audio.recording.saved+11.11s

08 Oct 2026, 17:00:31 · callee

Event payload

{
  "id": "a147b2cb-c25b-4e05-a9f4-de2e30581a98",
  "version": 1,
  "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
  "turnId": null,
  "audioId": "b1e05703-94c7-450f-b057-220ea29ad902",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "b1e05703-94c7-450f-b057-220ea29ad902",
        "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/caller/b1e05703-94c7-450f-b057-220ea29ad902.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "43c95791387df897f0644034a94e613e853c480064203298b43213cf6853f86a"
      },
      "format": "pcm_s16le",
      "sha256": "773e6176397fdf78b4ebad89f4f76fd6e59063b7904d54156f75709e3a64c096",
      "channels": 1,
      "byteLength": 1920,
      "durationMs": 40,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "54401089-509d-45b9-aabe-02428ad50022",
    "startedAt": "2026-10-08T15:00:31.782Z",
    "operationId": "70356c27-ddc2-4317-acb3-9ff2616fda46",
    "participantId": "callee"
  }
}

#32CALLcall.participant_left+11.13s

08 Oct 2026, 17:00:31 · callee

Event payload

{
  "id": "60f349e6-1e02-4bbd-8ce5-8f65a33aa789",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_left",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "reason": "Agent execution failed",
    "participantId": "callee"
  }
}

#33CALLcall.failed+11.13s

08 Oct 2026, 17:00:31

Event payload

{
  "id": "84897ff5-e1d2-43ef-a4e9-6a3a4862d06d",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.failed",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "message": "Agent execution failed"
  }
}

#34DIALOGdialog.ended+11.13s

08 Oct 2026, 17:00:31

Event payload

{
  "id": "b891771d-c332-49df-8b67-912230f2aab4",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ended",
    "callId": "9449b0a7-7a07-412f-a8e5-b722da16b700",
    "reason": "Agent execution failed",
    "dialogId": "54401089-509d-45b9-aabe-02428ad50022"
  }
}

Stored audio

11 assets

template:dc59673d38ad8755300885fc7723ee427abbb4f7213499f1af27369a3bf9a095

“Dobar dan, aik banka. Ja sam Aki, virtuelna savetnica. Kako mogu da Vam pomognem?”

5.76s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "6e4cfdf3-b074-4283-bc59-7293a6a439c3",
  "bucket": "livekit-node-stage",
  "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/6e4cfdf3-b074-4283-bc59-7293a6a439c3.wav",
  "sha256": "967135084f7df5922d199f76e5832ca962dc0c89d538e0cede3a252b5c52ae43"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "1a698a86-9c43-4542-8f1d-882e83eb3e2b",
  "bucket": "livekit-node-stage",
  "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/caller/1a698a86-9c43-4542-8f1d-882e83eb3e2b.wav",
  "sha256": "5d4fe447f475343585a2255ad214cc549406b8a21ea7af49e21ce738f16c48ad"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "ca72abe9-a36f-472b-8907-af69dc631897",
  "bucket": "livekit-node-stage",
  "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/agent/ca72abe9-a36f-472b-8907-af69dc631897.wav",
  "sha256": "04a9bdc348ef1de621d4a9efdfd3af50b1746c317468c84ce0fb37e5ee2a54e6"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "ffb3756e-faa3-4fba-9149-a072c7ff5ab3",
  "bucket": "livekit-node-stage",
  "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/caller/ffb3756e-faa3-4fba-9149-a072c7ff5ab3.wav",
  "sha256": "17088f02aea348098ccd1c278db707172757be99c4b74ea1142e50dd1a7ec075"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "dc047fee-6130-49b0-91a8-9b4b3d029122",
  "bucket": "livekit-node-stage",
  "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/agent/dc047fee-6130-49b0-91a8-9b4b3d029122.wav",
  "sha256": "bd2a75ca2d12a083bab8fec148d5e9147d4e0acfd870c7112ee422bcbfacb737"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "9dee23e8-8db5-48ba-9462-5dcad9b405f8",
  "bucket": "livekit-node-stage",
  "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/caller/9dee23e8-8db5-48ba-9462-5dcad9b405f8.wav",
  "sha256": "e938139ac76e0a8b82400c8d3312ad538e773e304aa9217aadc9d714ccaacd45"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "d877bc13-c3e6-41b2-ba5c-5c33f2dc5b19",
  "bucket": "livekit-node-stage",
  "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/agent/d877bc13-c3e6-41b2-ba5c-5c33f2dc5b19.wav",
  "sha256": "43c3de4a8b47fd4a570084dc03dde188e34b8123e1fa847ccc6e68ea97100d77"
}

Precompiled greeting

0.06s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "a6365620-8b6f-4421-87e6-1ec6efee544d",
  "bucket": "livekit-node-stage",
  "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/agent/a6365620-8b6f-4421-87e6-1ec6efee544d.wav",
  "sha256": "3b8b2440dd9a9a286703eb142797c128000bb1b5c228c179dd5463e7773e583e"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "00364f44-5afa-4006-bdbd-0143c10b6b4a",
  "bucket": "livekit-node-stage",
  "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/caller/00364f44-5afa-4006-bdbd-0143c10b6b4a.wav",
  "sha256": "77f08d6fa0ab33ac77c9f5c526603080a1e6f7ee0b37bbd7f32a602f3b1fa616"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "f6504607-15f3-49e8-ad88-25906b6b88b6",
  "bucket": "livekit-node-stage",
  "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/caller/f6504607-15f3-49e8-ad88-25906b6b88b6.wav",
  "sha256": "35db997a033dd2ed1fd9ec9c0719cb1c3e31ad53decc75d9ed871c996db35957"
}

Precompiled greeting

0.04s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "b1e05703-94c7-450f-b057-220ea29ad902",
  "bucket": "livekit-node-stage",
  "key": "recordings/9449b0a7-7a07-412f-a8e5-b722da16b700/audio/caller/b1e05703-94c7-450f-b057-220ea29ad902.wav",
  "sha256": "43c95791387df897f0644034a94e613e853c480064203298b43213cf6853f86a"
}

Initial dialog state

View snapshot

{
  "id": "54401089-509d-45b9-aabe-02428ad50022",
  "turns": [],
  "inputs": {},
  "status": "created",
  "version": 2,
  "collected": {},
  "agentState": null,
  "participants": [
    {
      "id": "callee",
      "kind": "human",
      "name": "+38163402940",
      "status": "disconnected"
    },
    {
      "id": "agent",
      "kind": "agent",
      "name": "Aki",
      "status": "disconnected",
      "behavior": {
        "turns": "submissive",
        "greeting": {
          "initiative": "assertive",
          "interruptible": true
        }
      },
      "template": {
        "id": "agent:Aki",
        "name": "Aki",
        "audios": {
          "filler": {
            "text": "Trenutak, molim.",
            "format": "pcm_s16le",
            "sha256": "e51d232b40ce2167937b32b5d88b7b2d784fe31e46a95c39f52ee670a6b4c5c7",
            "channels": 1,
            "byteLength": 66720,
            "durationMs": 1390,
            "sampleRate": 24000
          },
          "greeting": {
            "text": "Dobar dan, aik banka. Ja sam Aki, virtuelna savetnica. Kako mogu da Vam pomognem?",
            "asset": {
              "id": "6e4cfdf3-b074-4283-bc59-7293a6a439c3",
              "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/6e4cfdf3-b074-4283-bc59-7293a6a439c3.wav",
              "bucket": "livekit-node-stage",
              "objectSha256": "967135084f7df5922d199f76e5832ca962dc0c89d538e0cede3a252b5c52ae43"
            },
            "format": "pcm_s16le",
            "sha256": "186c173d3285a222d3d8729bc2bcc7486c4804f8a2df167e8108dc009b1ac30f",
            "channels": 1,
            "byteLength": 276480,
            "durationMs": 5760,
            "sampleRate": 24000
          }
        },
        "prompts": {
          "system": "aik banka. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "latencyCovers": [
          {
            "audioId": "filler",
            "delayMs": 1250
          }
        ]
      },
      "definition": {
        "kind": "code",
        "options": {
          "latencyFiller": true,
          "speechProfile": {
            "speed": 1,
            "stability": 0.8,
            "similarityBoost": 0.8
          },
          "expectedReplyPool": true
        },
        "voicePack": {
          "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "label": "Aki",
          "model": "eleven_v4_turbo",
          "voiceId": "oICC5xEEbDGIZC1LVOOM",
          "language": "sr",
          "provider": "elevenlabs"
        },
        "configuration": {
          "name": "Aki",
          "timing": {
            "softMs": 250,
            "openingMs": 1200,
            "committedMs": 850
          },
          "behavior": {
            "turns": "submissive",
            "greeting": {
              "initiative": "assertive",
              "interruptible": true
            }
          },
          "providers": {
            "ttv": "elevenlabs",
            "vtt": "soniox",
            "reply": "openai"
          },
          "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "systemPrompt": "aik banka. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "implementation": {
          "key": "aki",
          "version": "1"
        }
      }
    }
  ],
  "currentSpeakerId": null,
  "awaitingParticipantId": null
}

Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.