+381603022591

Outbound call · 08 Oct 2026, 17:12:59

Failed

Call ID: 7eb333e1-8946-479c-8641-9d11cbe8e5c7
Dialog ID: 632d1953-bd46-44cc-a672-5df61a613f05
Answered: 08 Oct 2026, 17:13:10
Ended · talk time: 08 Oct 2026, 17:13:29 · 0m 19s
SIP call ID · last SIP status: SCL_smZ7JhmzTpdL · active
End reason: Agent execution failed
Room: node-7eb333e1-8946-479c-8641-9d11cbe8e5c7
History coverage: 66 recorded events

Recorded history

Time scale Volume 10%

Agent Caller Dialog / L1 event · select to inspect↯ Agent interruptedExpand a recording to see its timeline.

+381603022591

History

Greeting assertive (interruptible) · Turns submissive · 7eb333e1

failed · Agent execution failed

Dropped · Call ended before the dialog goal was achieved

No speech at this point

0:000:18

Event timeline

Download history

#1CALLcall.created+-0.02s

08 Oct 2026, 17:12:59

Event payload

{
  "id": "c8066c5f-5d1d-4d03-8b20-b8afb92e3ffe",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "room": "node-7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "type": "call.created",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "number": "+381603022591",
    "direction": "outbound"
  }
}

#2CALLcall.connecting+-0.02s

08 Oct 2026, 17:12:59

Event payload

{
  "id": "2f048ffc-89b9-4a0a-ab5b-8100e66d40ad",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connecting",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7"
  }
}

#3DIALOGdialog.started+-0.02s

08 Oct 2026, 17:12:59

Event payload

{
  "id": "46d7df36-9022-4697-99f2-6b261585fae1",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.started",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05"
  }
}

#4CALLcall.sip_status+0.28s

08 Oct 2026, 17:12:59

Event payload

{
  "id": "428b9b90-ad9a-48fb-b324-72411917cb93",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "sipCallId": "SCL_smZ7JhmzTpdL"
  }
}

#5CALLcall.participant_joined+0.31s

08 Oct 2026, 17:12:59 · callee

Event payload

{
  "id": "9afa5f3b-f33d-477b-9c45-1a43490ec4f4",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_joined",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "participantId": "callee"
  }
}

#6CALLcall.sip_status+0.31s

08 Oct 2026, 17:12:59

Event payload

{
  "id": "61b33d7e-80a1-455a-b8b6-1e54e558b4f4",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "sipCallId": "SCL_smZ7JhmzTpdL",
    "sipStatus": "dialing"
  }
}

#7CALLcall.sip_status+3.38s

08 Oct 2026, 17:13:02

Event payload

{
  "id": "f119a865-7731-423b-bd8c-b950e5462580",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "sipCallId": "SCL_smZ7JhmzTpdL",
    "sipStatus": "ringing"
  }
}

#8CALLcall.sip_status+11.24s

08 Oct 2026, 17:13:10

Event payload

{
  "id": "149fec1a-661e-4438-80aa-5647c65905be",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "sipCallId": "SCL_smZ7JhmzTpdL",
    "sipStatus": "active"
  }
}

#9CALLcall.connected+11.24s

08 Oct 2026, 17:13:10

Event payload

{
  "id": "8aafbfef-7e1c-4f36-bfe6-2cfc71f46957",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connected",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7"
  }
}

#10L1vtt.started+11.54s

08 Oct 2026, 17:13:11 · callee

Event payload

{
  "id": "fae56916-90fa-4858-ac71-b22513215768",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": null,
  "payload": {
    "mode": "live",
    "type": "vtt.started",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#11DIALOGdialog.ready+11.58s

08 Oct 2026, 17:13:11

Event payload

{
  "id": "4b88bc5f-a479-4839-a58d-b37b45fcb243",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ready",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "behavior": {
      "turns": "submissive",
      "greeting": {
        "initiative": "assertive",
        "interruptible": true
      }
    },
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05"
  }
}

#12DIALOGdialog.turn.started+11.61s

08 Oct 2026, 17:13:11 · agent

Event payload

{
  "id": "5889cc04-8f9c-4db2-9bd0-e295c1babbe7",
  "version": 1,
  "operationId": null,
  "turnId": "a9739bfc-ab72-4d59-a933-9238f65c6d68",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.started",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "turnId": "a9739bfc-ab72-4d59-a933-9238f65c6d68",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "participantId": "agent"
  }
}

#13L1audio.playback.started+11.62s

08 Oct 2026, 17:13:11 · agent

Event payload

{
  "id": "3aa15a3a-7483-4bdd-bc5b-5c66904df752",
  "version": 1,
  "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
  "turnId": null,
  "audioId": "c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
      "asset": {
        "id": "c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14",
        "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "8c1cd0de1174f56c5414956122a4441cd233b1e795963ae31993a437760e4aad"
      },
      "format": "pcm_s16le",
      "sha256": "db0849f6367430473fea0cb5024eacd32d7226bef947bccdb70ef16641219a2c",
      "channels": 1,
      "byteLength": 430080,
      "durationMs": 8960,
      "sampleRate": 24000
    },
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
    "participantId": "agent"
  }
}

#14L1audio.playback.first_frame+11.64s

08 Oct 2026, 17:13:11 · agent

Event payload

{
  "id": "1b6ef712-77cb-4c12-8513-bafe68524ddd",
  "version": 1,
  "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
    "firstFrameAt": "2026-10-08T15:13:11.187Z",
    "participantId": "agent"
  }
}

#15L1silence.soft+11.81s

08 Oct 2026, 17:13:11 · callee

Event payload

{
  "id": "4e77daf3-c57e-4328-810b-b69b9186af5e",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 275.26439400000163,
    "type": "silence.soft",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "silenceId": "3de6b95a-f8ff-4a53-8c9c-18b40f37716f",
    "durationMs": 256,
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#16L1silence.committed+12.42s

08 Oct 2026, 17:13:11 · callee

Event payload

{
  "id": "9cfc7483-38f3-47c9-9630-696c101ca809",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 883.2643940000016,
    "type": "silence.committed",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "silenceId": "3de6b95a-f8ff-4a53-8c9c-18b40f37716f",
    "durationMs": 864,
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#17L1silence.opening+12.77s

08 Oct 2026, 17:13:12 · callee

Event payload

{
  "id": "f0583888-ab4b-4a3e-b11f-233036d34856",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1235.2643940000016,
    "type": "silence.opening",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "silenceId": "3de6b95a-f8ff-4a53-8c9c-18b40f37716f",
    "durationMs": 1216,
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#18L1audio.recording.saved+13.58s

08 Oct 2026, 17:13:13 · callee

Event payload

{
  "id": "fdb8e9a2-40ba-482f-9dc1-d1354b7bd9e4",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": "49446515-06b2-41f4-8b7c-d58a72a1c863",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "49446515-06b2-41f4-8b7c-d58a72a1c863",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/49446515-06b2-41f4-8b7c-d58a72a1c863.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "c985b3e021c1f5413c06d74386f01457de4161547224fa6f4c0c01583f94ea93"
      },
      "format": "pcm_s16le",
      "sha256": "716f1acf83e35cf4d9cb85af2bdc4f9e42ac4568e7a547451b3cf5dc70486fbf",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:11.104Z",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#19L1audio.recording.saved+13.70s

08 Oct 2026, 17:13:13 · agent

Event payload

{
  "id": "060bde78-502c-4dc1-abac-d54a1b85f591",
  "version": 1,
  "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
  "turnId": null,
  "audioId": "0a0da20d-846b-40ed-9d9e-527ffdbce6ab",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "0a0da20d-846b-40ed-9d9e-527ffdbce6ab",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/0a0da20d-846b-40ed-9d9e-527ffdbce6ab.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "ecb9b0c89b4160d68f0dfd40e223e70f1298af776395e3e48af8fa140dce2483"
      },
      "format": "pcm_s16le",
      "sha256": "2f9b3fb54c92e369dcd62872eb0cedf496b87c85c2e374060bf758748d3d5d9a",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:11.187Z",
    "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
    "participantId": "agent"
  }
}

#20L1audio.recording.saved+15.58s

08 Oct 2026, 17:13:15 · callee

Event payload

{
  "id": "d0c47e7f-3843-4887-9a1c-a8ec234aaee7",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": "a3346246-1ebc-4164-9206-bb5ecd5cd916",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "a3346246-1ebc-4164-9206-bb5ecd5cd916",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/a3346246-1ebc-4164-9206-bb5ecd5cd916.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "96f7373a01ca5dd64e2e351423a58a54e6713dfd513ba6dad29d8db3b5ece32f"
      },
      "format": "pcm_s16le",
      "sha256": "4d1a18dbf40c5b734416aa1ae0e5f1784803df106479f457dfaccf92ac1a0f9d",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:13.105Z",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#21L1audio.recording.saved+15.69s

08 Oct 2026, 17:13:15 · agent

Event payload

{
  "id": "125bcf79-8e21-4fb0-bc42-24efdd01ea28",
  "version": 1,
  "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
  "turnId": null,
  "audioId": "3538f1ce-d7ee-45eb-85e8-39b87a16cb37",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "3538f1ce-d7ee-45eb-85e8-39b87a16cb37",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/3538f1ce-d7ee-45eb-85e8-39b87a16cb37.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "bbd7bb1d3cddb4a2755b82f08d8ce3a0ef56590ff2c9b14b26323571adf294bc"
      },
      "format": "pcm_s16le",
      "sha256": "3579fc7395afcee15753bbc7a6e5d27a1dbadc2cde9c656efe459291c97185a9",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:13.187Z",
    "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
    "participantId": "agent"
  }
}

#22L1audio.recording.saved+17.57s

08 Oct 2026, 17:13:17 · callee

Event payload

{
  "id": "6278a005-ba25-49dd-b51e-d7639769cd11",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": "53427f10-fee8-43ef-b745-8b5c0da0ecbd",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "53427f10-fee8-43ef-b745-8b5c0da0ecbd",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/53427f10-fee8-43ef-b745-8b5c0da0ecbd.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "2e59b403fb2a74736b5a91c1e6dbc688bd6a6fef7b84e5406b48d699369f2576"
      },
      "format": "pcm_s16le",
      "sha256": "e73b131d03a9adf7aab50e3f3baacd0f48a239dea33385e6a4d778df86482fcf",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:15.114Z",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#23L1audio.recording.saved+17.70s

08 Oct 2026, 17:13:17 · agent

Event payload

{
  "id": "53b061c1-3108-42aa-b714-157f1f6e994d",
  "version": 1,
  "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
  "turnId": null,
  "audioId": "45478117-aceb-4522-9089-928eebf73d9c",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "45478117-aceb-4522-9089-928eebf73d9c",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/45478117-aceb-4522-9089-928eebf73d9c.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "97619e0342cd0063a28628af09ac890684385d88a178432d782376dcef724639"
      },
      "format": "pcm_s16le",
      "sha256": "89a931d66cffe8ec05c0f82f7423fc04d12faca200b06b6d2da0e45f4fb31cf2",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:15.187Z",
    "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
    "participantId": "agent"
  }
}

#24L1audio.recording.saved+19.57s

08 Oct 2026, 17:13:19 · callee

Event payload

{
  "id": "63ad3b8f-245d-4460-9ff3-93fa785f30e0",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": "c7bc507f-d2e7-4ec5-b72f-f69d719cc5c2",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "c7bc507f-d2e7-4ec5-b72f-f69d719cc5c2",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/c7bc507f-d2e7-4ec5-b72f-f69d719cc5c2.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "7fe8953457b3b42537c9fa7d6489834db9c37bf32b8e4f97b0079f267d95f995"
      },
      "format": "pcm_s16le",
      "sha256": "ba97fa7b360c6b26919c4a4d118a3a26ecb3003a6eac8f293cdaa49f97060a96",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:17.123Z",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#25L1audio.recording.saved+19.70s

08 Oct 2026, 17:13:19 · agent

Event payload

{
  "id": "7079eb5f-0af6-4252-b9bf-fa9a8c841e4e",
  "version": 1,
  "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
  "turnId": null,
  "audioId": "3978beb1-5a6d-47b6-99a9-1ec397e4f183",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "3978beb1-5a6d-47b6-99a9-1ec397e4f183",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/3978beb1-5a6d-47b6-99a9-1ec397e4f183.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "9f85a1e674670744aa96153c8a775caf179758f8a1231a47a1241c623fc3ab7e"
      },
      "format": "pcm_s16le",
      "sha256": "5b8ea29c3c5d8119152957628d30b2cd023249cf97208e010ad5af6f902dbe0c",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:17.187Z",
    "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
    "participantId": "agent"
  }
}

#26L1audio.playback.finished+20.90s

08 Oct 2026, 17:13:20 · agent

Event payload

{
  "id": "6d80377b-9a2e-473c-9bab-30c9c0a51995",
  "version": 1,
  "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
    "participantId": "agent"
  }
}

#27DIALOGdialog.turn.completed+20.91s

08 Oct 2026, 17:13:20 · agent

Event payload

{
  "id": "f7316ba2-ebb0-4d3f-8876-f932d173a060",
  "version": 1,
  "operationId": null,
  "turnId": "a9739bfc-ab72-4d59-a933-9238f65c6d68",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.completed",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "turnId": "a9739bfc-ab72-4d59-a933-9238f65c6d68",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "participantId": "agent"
  }
}

#28DIALOGdialog.awaiting_answer+20.92s

08 Oct 2026, 17:13:20 · callee

Event payload

{
  "id": "bebe197b-0de1-475e-9839-f69a79404546",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.awaiting_answer",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "participantId": "callee"
  }
}

#29L1audio.recording.saved+20.93s

08 Oct 2026, 17:13:20 · agent

Event payload

{
  "id": "4ef675ce-fb91-4975-a47e-9bf1b228c276",
  "version": 1,
  "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
  "turnId": null,
  "audioId": "99cddfc0-7876-4a42-a4ca-7338311179dc",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "99cddfc0-7876-4a42-a4ca-7338311179dc",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/99cddfc0-7876-4a42-a4ca-7338311179dc.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "91b976aa45ff5c453dc1e63b7f28fc6998a92216086608daa41d138dc02dec66"
      },
      "format": "pcm_s16le",
      "sha256": "184e27f904bccf978939544dec88f351c3274f5086d97e35cf022031ef6434b9",
      "channels": 1,
      "byteLength": 60480,
      "durationMs": 1260,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:19.187Z",
    "operationId": "29fa4bd7-7672-43b2-9a74-e9d6aa880fff",
    "participantId": "agent"
  }
}

#30DIALOGdialog.goal.started+20.93s

08 Oct 2026, 17:13:20

Event payload

{
  "id": "60a88e4d-ccea-4c6c-ab0e-0efae908596c",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "name": "Credit card balance",
    "type": "dialog.goal.started",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "goalId": "aki.balance",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "goalIndex": 0
  }
}

#31DIALOGdialog.agent.state+20.95s

08 Oct 2026, 17:13:20

Event payload

{
  "id": "bbfba938-47a3-4e33-9baf-0dab5327ba71",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "opening",
      "fragments": [],
      "jmbgAttempts": 0,
      "lastQuestion": "help",
      "nameAttempts": 0,
      "offerDelivered": false,
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0,
      "greetingInterrupted": false
    },
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "implementation": "aki@1"
  }
}

#32L1audio.recording.saved+21.57s

08 Oct 2026, 17:13:21 · callee

Event payload

{
  "id": "bf3dda81-20eb-4f72-9bad-b46fac2eb036",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": "ce64a768-e383-4566-8e8d-561cddfc555c",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "ce64a768-e383-4566-8e8d-561cddfc555c",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/ce64a768-e383-4566-8e8d-561cddfc555c.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "09c85a1e170e62fe9183772a2bd6056a851c0dce836dd260d7e6695ac1266eed"
      },
      "format": "pcm_s16le",
      "sha256": "9b34e0915003accbe08ba1b665f91ec89b81dd044658e9752f79048755cbcfdf",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:19.123Z",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#33L1audio.recording.saved+23.57s

08 Oct 2026, 17:13:23 · callee

Event payload

{
  "id": "01467596-43de-433e-b629-870f9c73c806",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": "03d7613c-3039-47f6-ab75-db15ba9f150e",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "03d7613c-3039-47f6-ab75-db15ba9f150e",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/03d7613c-3039-47f6-ab75-db15ba9f150e.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "49819f9ec746556249d024d7fdc2d682a750fcf45633b494e5e255061b2ff954"
      },
      "format": "pcm_s16le",
      "sha256": "a67d3f535f97b6937010461bb85ebb31bb5b18fbc0ab406a87421186440bd953",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:21.123Z",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#34L1speech.started+23.93s

08 Oct 2026, 17:13:23 · callee

Event payload

{
  "id": "1c5e5073-d518-4f60-bfa3-9767cf21d916",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 12389.568391,
    "type": "speech.started",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#35L1audio.recording.saved+25.57s

08 Oct 2026, 17:13:25 · callee

Event payload

{
  "id": "5270a853-23bb-457a-918b-42de619ed2de",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": "4eb71540-6e4b-432a-8584-862d65e2baec",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "4eb71540-6e4b-432a-8584-862d65e2baec",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/4eb71540-6e4b-432a-8584-862d65e2baec.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "d19ebd4f39aa5f491a7c034385624e88d8cced7520f3d7417b1d084bc3c06207"
      },
      "format": "pcm_s16le",
      "sha256": "1f8c2c6a068e62cd7f7431857f46e8ca1ec580588e4e46b7e901534f74de8e5f",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:23.123Z",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#36L1speech.stopped+25.91s

08 Oct 2026, 17:13:25 · callee

Event payload

{
  "id": "688a7e49-87e4-4aeb-9d56-e8f888b42289",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 14373.568391,
    "type": "speech.stopped",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "silenceId": "4ebb17ea-c75e-496e-be19-a6e89d93f913",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#37L1silence.soft+26.17s

08 Oct 2026, 17:13:25 · callee

Event payload

{
  "id": "e816d389-8c19-4435-b130-ccd6a92b34b2",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 14629.568391,
    "type": "silence.soft",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "silenceId": "4ebb17ea-c75e-496e-be19-a6e89d93f913",
    "durationMs": 256,
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#38L1vtt.transcript.delta+26.29s

08 Oct 2026, 17:13:25 · callee

Event payload

{
  "id": "0fb941d5-676c-45fc-b8ed-2f61f388ea96",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": "c3aa6fe2-bd29-490e-8fab-6ae0f33ad5ba",
  "audioId": null,
  "payload": {
    "text": "Na kreditnoj kartici?",
    "type": "vtt.transcript.delta",
    "turnId": "c3aa6fe2-bd29-490e-8fab-6ae0f33ad5ba",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#39L1vtt.transcript.completed+26.30s

08 Oct 2026, 17:13:25 · callee

Event payload

{
  "id": "d28b9433-fce5-4f0f-9d7c-bdbd4a79413b",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": "c3aa6fe2-bd29-490e-8fab-6ae0f33ad5ba",
  "audioId": null,
  "payload": {
    "text": "Na kreditnoj kartici?",
    "type": "vtt.transcript.completed",
    "turnId": "c3aa6fe2-bd29-490e-8fab-6ae0f33ad5ba",
    "endedAt": "2026-10-08T15:13:25.459Z",
    "segmentId": "2f4ec77c-863f-421b-a8c8-36c77af723f6",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:23.475Z",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#40DIALOGdialog.response.preparing+26.31s

08 Oct 2026, 17:13:25

Event payload

{
  "id": "56fd42c4-f49e-4601-9058-29be83e7a76c",
  "version": 1,
  "operationId": null,
  "turnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
  "audioId": null,
  "payload": {
    "text": "Na kreditnoj kartici?",
    "type": "dialog.response.preparing",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "turnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "segmentIds": [
      "2f4ec77c-863f-421b-a8c8-36c77af723f6"
    ]
  }
}

#41L1regression.started+26.32s

08 Oct 2026, 17:13:25 · agent

Event payload

{
  "id": "0daff0d9-9ec7-4d06-b9fe-9659f0425ab0",
  "version": 1,
  "operationId": "c482f053-37b3-427a-87ff-f7ac34eac661",
  "turnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
  "audioId": null,
  "payload": {
    "type": "regression.started",
    "goalId": "aki.balance",
    "turnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
    "purpose": "goal_regression",
    "provider": "openai",
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "c482f053-37b3-427a-87ff-f7ac34eac661",
    "retryAllowed": true,
    "participantId": "agent"
  }
}

#42L1silence.committed+26.77s

08 Oct 2026, 17:13:26 · callee

Event payload

{
  "id": "2aaa8eb9-9492-458b-8c67-2a7b4ce162a1",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 15237.568391,
    "type": "silence.committed",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "silenceId": "4ebb17ea-c75e-496e-be19-a6e89d93f913",
    "durationMs": 864,
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#43DIALOGdialog.turn.started+27.56s

08 Oct 2026, 17:13:27 · agent

Event payload

{
  "id": "4ce76355-8647-46d9-804f-b715f97461e2",
  "version": 1,
  "operationId": null,
  "turnId": "220ba24a-1240-4325-9c71-ecfedad563b4",
  "audioId": null,
  "payload": {
    "kind": "filler",
    "text": "Trenutak, molim.",
    "type": "dialog.turn.started",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "turnId": "220ba24a-1240-4325-9c71-ecfedad563b4",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "participantId": "agent"
  }
}

#44L1audio.playback.started+27.57s

08 Oct 2026, 17:13:27 · agent

Event payload

{
  "id": "abbf6050-fafe-4dd8-9135-ae5af206861f",
  "version": 1,
  "operationId": "9f8f6657-b4f9-442a-911b-b92195b7a06a",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Trenutak, molim.",
      "format": "pcm_s16le",
      "sha256": "e51d232b40ce2167937b32b5d88b7b2d784fe31e46a95c39f52ee670a6b4c5c7",
      "channels": 1,
      "byteLength": 66720,
      "durationMs": 1390,
      "sampleRate": 24000
    },
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "9f8f6657-b4f9-442a-911b-b92195b7a06a",
    "participantId": "agent"
  }
}

#45L1audio.recording.saved+27.57s

08 Oct 2026, 17:13:27 · callee

Event payload

{
  "id": "0223226e-e1ec-4634-94f2-e02cc0688685",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": "f3ca6ecd-cad9-4bef-9460-e538ce915801",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "f3ca6ecd-cad9-4bef-9460-e538ce915801",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/f3ca6ecd-cad9-4bef-9460-e538ce915801.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "36963e9b0ad98fb006bd9e98cb8bec38501eba913ab7829bc7db3625fc7f90c9"
      },
      "format": "pcm_s16le",
      "sha256": "42d9f82acda4845b6704ca4789aea75f12106727f66954c327004e55544f1dec",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:25.123Z",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#46L1audio.playback.first_frame+27.58s

08 Oct 2026, 17:13:27 · agent

Event payload

{
  "id": "2f72a1f3-077b-4d43-be02-bc4a60a0b9c6",
  "version": 1,
  "operationId": "9f8f6657-b4f9-442a-911b-b92195b7a06a",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "9f8f6657-b4f9-442a-911b-b92195b7a06a",
    "firstFrameAt": "2026-10-08T15:13:27.123Z",
    "participantId": "agent"
  }
}

#47L1regression.finished+27.81s

08 Oct 2026, 17:13:27 · agent

Event payload

{
  "id": "f1303f78-993c-43d6-8d8d-cbfb37db9edc",
  "version": 1,
  "operationId": "c482f053-37b3-427a-87ff-f7ac34eac661",
  "turnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
  "audioId": null,
  "payload": {
    "type": "regression.finished",
    "goalId": "aki.balance",
    "reason": "out_of_scope",
    "turnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
    "values": [],
    "purpose": "goal_regression",
    "nextTurn": null,
    "provider": "openai",
    "completed": false,
    "elapsedMs": 1493.055014999998,
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "c482f053-37b3-427a-87ff-f7ac34eac661",
    "participantId": "agent"
  }
}

#48DIALOGdialog.response.ready+27.85s

08 Oct 2026, 17:13:27

Event payload

{
  "id": "ea29b92d-533d-4d6f-ae45-de5bafb8bdb0",
  "version": 1,
  "operationId": null,
  "turnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
  "audioId": null,
  "payload": {
    "text": "Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?",
    "type": "dialog.response.ready",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "turnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "segmentIds": [
      "2f4ec77c-863f-421b-a8c8-36c77af723f6"
    ]
  }
}

#49L1audio.playback.cancelled+27.86s

08 Oct 2026, 17:13:27 · agent

Event payload

{
  "id": "bb07f7f2-3410-48dd-a7b1-1c8062918fcd",
  "version": 1,
  "operationId": "9f8f6657-b4f9-442a-911b-b92195b7a06a",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.cancelled",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "9f8f6657-b4f9-442a-911b-b92195b7a06a",
    "participantId": "agent"
  }
}

#50DIALOGdialog.answer_received+27.87s

08 Oct 2026, 17:13:27 · callee

Event payload

{
  "id": "cf950db6-2b30-419b-a84c-c8c50e4efa82",
  "version": 1,
  "operationId": null,
  "turnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
  "audioId": null,
  "payload": {
    "text": "Na kreditnoj kartici?",
    "type": "dialog.answer_received",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "turnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "segmentIds": [
      "2f4ec77c-863f-421b-a8c8-36c77af723f6"
    ],
    "participantId": "callee"
  }
}

#51DIALOGdialog.agent.state+27.88s

08 Oct 2026, 17:13:27

Event payload

{
  "id": "7bd6cea6-8742-4ec4-a134-b14877335f41",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "scope",
      "fragments": [],
      "lastTurnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
      "resumePhase": "opening",
      "jmbgAttempts": 0,
      "lastQuestion": "out_of_scope",
      "nameAttempts": 0,
      "offerDelivered": false,
      "resumeQuestion": "help",
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0
    },
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "implementation": "aki@1"
  }
}

#52L1audio.recording.saved+27.88s

08 Oct 2026, 17:13:27 · agent

Event payload

{
  "id": "c253a94f-6413-400e-9b34-1fce0b083ef3",
  "version": 1,
  "operationId": "9f8f6657-b4f9-442a-911b-b92195b7a06a",
  "turnId": null,
  "audioId": "74296539-7286-4b80-96ff-a32a001f09e7",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "74296539-7286-4b80-96ff-a32a001f09e7",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/74296539-7286-4b80-96ff-a32a001f09e7.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "8400321c7cc1a35b588579c43e8b4dd4ba79920009f38f9d96ed3046979e32af"
      },
      "format": "pcm_s16le",
      "sha256": "e737f1422fa705b7b33167511414c773aa30402bcbb48b6bafbebcb3901856fc",
      "channels": 1,
      "byteLength": 13270,
      "durationMs": 276.4583333333333,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:27.123Z",
    "operationId": "9f8f6657-b4f9-442a-911b-b92195b7a06a",
    "participantId": "agent"
  }
}

#53DIALOGdialog.turn.started+27.88s

08 Oct 2026, 17:13:27 · agent

Event payload

{
  "id": "2ccaa5fb-f4dc-4cd3-84b7-7e45567cd64f",
  "version": 1,
  "operationId": null,
  "turnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?",
    "type": "dialog.turn.started",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "turnId": "996721d6-10ec-49b1-b14c-447f39df1c35",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "participantId": "agent"
  }
}

#54L1audio.playback.started+27.90s

08 Oct 2026, 17:13:27 · agent

Event payload

{
  "id": "3ac485ed-6a0b-4e62-b052-d62ad8c15438",
  "version": 1,
  "operationId": "552c7aab-1cd3-46c4-bed5-3f2eb5a6ec90",
  "turnId": null,
  "audioId": "44f66956-05e1-469b-961a-275b30a1a1bf",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?",
      "asset": {
        "id": "44f66956-05e1-469b-961a-275b30a1a1bf",
        "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/44f66956-05e1-469b-961a-275b30a1a1bf.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "12a8f5070d3f4ea184fbfc29558c09ea2b8a5f05764d4f86ef3382f4979fc911"
      },
      "format": "pcm_s16le",
      "sha256": "081f3a929f21f0b601be7ec8ebd314cee7542f7e038e86ecc8e586fc62b896ab",
      "channels": 1,
      "byteLength": 595200,
      "durationMs": 12400,
      "sampleRate": 24000
    },
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "552c7aab-1cd3-46c4-bed5-3f2eb5a6ec90",
    "participantId": "agent"
  }
}

#55L1audio.playback.first_frame+27.91s

08 Oct 2026, 17:13:27 · agent

Event payload

{
  "id": "0ccca68a-143b-4c14-95ee-7800bcb7981a",
  "version": 1,
  "operationId": "552c7aab-1cd3-46c4-bed5-3f2eb5a6ec90",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "552c7aab-1cd3-46c4-bed5-3f2eb5a6ec90",
    "firstFrameAt": "2026-10-08T15:13:27.455Z",
    "participantId": "agent"
  }
}

#56L1audio.recording.saved+29.57s

08 Oct 2026, 17:13:29 · callee

Event payload

{
  "id": "d89e6ff2-3965-4fc3-b72d-7967f0204630",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": "14479518-04c4-4f44-8051-10f6e2f940f9",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "14479518-04c4-4f44-8051-10f6e2f940f9",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/14479518-04c4-4f44-8051-10f6e2f940f9.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "55dfd6cdf67f78e11be375e446ca9d202145de2f036f8cae522f94903301e322"
      },
      "format": "pcm_s16le",
      "sha256": "abf364d5bb9728c1ad4227575a15ab9b2c5ee27dde69b310f23c318f622d8f9d",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:27.123Z",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#57L1audio.recording.saved+29.96s

08 Oct 2026, 17:13:29 · agent

Event payload

{
  "id": "e8c0122f-0406-48a3-b7be-83a24d0525e8",
  "version": 1,
  "operationId": "552c7aab-1cd3-46c4-bed5-3f2eb5a6ec90",
  "turnId": null,
  "audioId": "803af828-8ca8-469a-ae17-91dfa3ba41c2",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "803af828-8ca8-469a-ae17-91dfa3ba41c2",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/803af828-8ca8-469a-ae17-91dfa3ba41c2.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "f7dbd18e3edcbfe662018c1e15b70fc5e43e64a7db206382fc78cc558da57694"
      },
      "format": "pcm_s16le",
      "sha256": "670b33d36b70578542ed4006d21a250dbc382743b8a7093ee743f968c2589756",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:27.455Z",
    "operationId": "552c7aab-1cd3-46c4-bed5-3f2eb5a6ec90",
    "participantId": "agent"
  }
}

#58L1audio.playback.failed+30.02s

08 Oct 2026, 17:13:29 · agent

Event payload

{
  "id": "ff1bd5e0-9f1e-4abc-bc99-ed29a2bdb555",
  "version": 1,
  "operationId": "552c7aab-1cd3-46c4-bed5-3f2eb5a6ec90",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.failed",
    "message": "Caller audio track ended.",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "552c7aab-1cd3-46c4-bed5-3f2eb5a6ec90",
    "participantId": "agent"
  }
}

#59DIALOGdialog.agent.state+30.03s

08 Oct 2026, 17:13:29

Event payload

{
  "id": "5a8456d9-4d3e-49a8-a6c3-d75e5dcd94e6",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "scope",
      "fragments": [],
      "lastPhrase": "out_of_scope",
      "interrupted": true,
      "resumePhase": "opening",
      "jmbgAttempts": 0,
      "lastQuestion": "out_of_scope",
      "nameAttempts": 0,
      "offerDelivered": false,
      "resumeQuestion": "help",
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0
    },
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "implementation": "aki@1"
  }
}

#60L1audio.recording.saved+30.05s

08 Oct 2026, 17:13:29 · agent

Event payload

{
  "id": "f65fb089-50a6-4f5a-914a-290b2ad5fb24",
  "version": 1,
  "operationId": "552c7aab-1cd3-46c4-bed5-3f2eb5a6ec90",
  "turnId": null,
  "audioId": "e5ea95fd-5730-43e4-bf10-8a6aadb7ebef",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "e5ea95fd-5730-43e4-bf10-8a6aadb7ebef",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/e5ea95fd-5730-43e4-bf10-8a6aadb7ebef.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "7ae3a775d61e2131484e38899ece85fcb926d9b6c0ffb2a0ae705ca2a767632b"
      },
      "format": "pcm_s16le",
      "sha256": "4949e15067669e34d3f36b5ca345a5fcf3658676fed057446b463bab3921706c",
      "channels": 1,
      "byteLength": 5540,
      "durationMs": 115.41666666666667,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:29.455Z",
    "operationId": "552c7aab-1cd3-46c4-bed5-3f2eb5a6ec90",
    "participantId": "agent"
  }
}

#61L1vtt.transcript.delta+30.16s

08 Oct 2026, 17:13:29 · callee

Event payload

{
  "id": "ff804ac0-abae-4581-9953-0ea56743eebb",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": "61b9bb7a-1c33-4b31-ae51-8f5354e3730e",
  "audioId": null,
  "payload": {
    "text": " ",
    "type": "vtt.transcript.delta",
    "turnId": "61b9bb7a-1c33-4b31-ae51-8f5354e3730e",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#62L1vtt.finished+30.17s

08 Oct 2026, 17:13:29 · callee

Event payload

{
  "id": "79d0f0ee-7035-476c-af3b-9669a5e3c10b",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "vtt.finished",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#63L1audio.recording.saved+30.19s

08 Oct 2026, 17:13:29 · callee

Event payload

{
  "id": "f956aee3-a267-4147-8d60-cf25b8f01a36",
  "version": 1,
  "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
  "turnId": null,
  "audioId": "e39a01a0-0a6f-4f58-a31d-75aba745b8fe",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "e39a01a0-0a6f-4f58-a31d-75aba745b8fe",
        "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/e39a01a0-0a6f-4f58-a31d-75aba745b8fe.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "badb51d145ae166eeec0a01f7d14dab0eaf406ed8bf266c16de0ddc15bd04f6f"
      },
      "format": "pcm_s16le",
      "sha256": "f34868aedd8de574909688e418eb0be3fa8cb9ffe143bb4410f1b98ca25701ba",
      "channels": 1,
      "byteLength": 22080,
      "durationMs": 460,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "632d1953-bd46-44cc-a672-5df61a613f05",
    "startedAt": "2026-10-08T15:13:29.123Z",
    "operationId": "0f544d59-2cd6-4496-81aa-33cf2abcd9f1",
    "participantId": "callee"
  }
}

#64CALLcall.participant_left+30.20s

08 Oct 2026, 17:13:29 · callee

Event payload

{
  "id": "e2f0400d-8530-4e53-88d3-bf03244a8302",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_left",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "reason": "Agent execution failed",
    "participantId": "callee"
  }
}

#65CALLcall.failed+30.20s

08 Oct 2026, 17:13:29

Event payload

{
  "id": "e7b3e616-c219-40b2-809a-b00f5914cdab",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.failed",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "message": "Agent execution failed"
  }
}

#66DIALOGdialog.ended+30.20s

08 Oct 2026, 17:13:29

Event payload

{
  "id": "20251c72-403a-48e0-a4bc-01abc00fb9c2",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ended",
    "callId": "7eb333e1-8946-479c-8641-9d11cbe8e5c7",
    "reason": "Agent execution failed",
    "dialogId": "632d1953-bd46-44cc-a672-5df61a613f05"
  }
}

Stored audio

20 assets

template:e31ec29888b9d5c984b7c3a4bcb71b158084413472eb4929d95f2a8bb3d31512

“Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?”

8.96s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14",
  "bucket": "livekit-node-stage",
  "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14.wav",
  "sha256": "8c1cd0de1174f56c5414956122a4441cd233b1e795963ae31993a437760e4aad"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "bucket": "livekit-node-stage",
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  "sha256": "c985b3e021c1f5413c06d74386f01457de4161547224fa6f4c0c01583f94ea93"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/0a0da20d-846b-40ed-9d9e-527ffdbce6ab.wav",
  "sha256": "ecb9b0c89b4160d68f0dfd40e223e70f1298af776395e3e48af8fa140dce2483"
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Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/a3346246-1ebc-4164-9206-bb5ecd5cd916.wav",
  "sha256": "96f7373a01ca5dd64e2e351423a58a54e6713dfd513ba6dad29d8db3b5ece32f"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/3538f1ce-d7ee-45eb-85e8-39b87a16cb37.wav",
  "sha256": "bbd7bb1d3cddb4a2755b82f08d8ce3a0ef56590ff2c9b14b26323571adf294bc"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/53427f10-fee8-43ef-b745-8b5c0da0ecbd.wav",
  "sha256": "2e59b403fb2a74736b5a91c1e6dbc688bd6a6fef7b84e5406b48d699369f2576"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "45478117-aceb-4522-9089-928eebf73d9c",
  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/45478117-aceb-4522-9089-928eebf73d9c.wav",
  "sha256": "97619e0342cd0063a28628af09ac890684385d88a178432d782376dcef724639"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "c7bc507f-d2e7-4ec5-b72f-f69d719cc5c2",
  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/c7bc507f-d2e7-4ec5-b72f-f69d719cc5c2.wav",
  "sha256": "7fe8953457b3b42537c9fa7d6489834db9c37bf32b8e4f97b0079f267d95f995"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "bucket": "livekit-node-stage",
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  "sha256": "9f85a1e674670744aa96153c8a775caf179758f8a1231a47a1241c623fc3ab7e"
}

Precompiled greeting

1.26s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "bucket": "livekit-node-stage",
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  "sha256": "91b976aa45ff5c453dc1e63b7f28fc6998a92216086608daa41d138dc02dec66"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "sha256": "09c85a1e170e62fe9183772a2bd6056a851c0dce836dd260d7e6695ac1266eed"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/03d7613c-3039-47f6-ab75-db15ba9f150e.wav",
  "sha256": "49819f9ec746556249d024d7fdc2d682a750fcf45633b494e5e255061b2ff954"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/4eb71540-6e4b-432a-8584-862d65e2baec.wav",
  "sha256": "d19ebd4f39aa5f491a7c034385624e88d8cced7520f3d7417b1d084bc3c06207"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/f3ca6ecd-cad9-4bef-9460-e538ce915801.wav",
  "sha256": "36963e9b0ad98fb006bd9e98cb8bec38501eba913ab7829bc7db3625fc7f90c9"
}

Precompiled greeting

0.28s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/74296539-7286-4b80-96ff-a32a001f09e7.wav",
  "sha256": "8400321c7cc1a35b588579c43e8b4dd4ba79920009f38f9d96ed3046979e32af"
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template:34d39089bca25281b6b841abf4f80f35d3fa6d89288db818d034d8e46f01d4ca

“Za druge usluge, kao što su blokada kartice ili pregled transakcija, obratite se savetniku banke. Ovde mogu da proverim raspoloživo stanje kreditne kartice. Da li želite da proverite stanje?”

12.40s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "44f66956-05e1-469b-961a-275b30a1a1bf",
  "bucket": "livekit-node-stage",
  "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/44f66956-05e1-469b-961a-275b30a1a1bf.wav",
  "sha256": "12a8f5070d3f4ea184fbfc29558c09ea2b8a5f05764d4f86ef3382f4979fc911"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/14479518-04c4-4f44-8051-10f6e2f940f9.wav",
  "sha256": "55dfd6cdf67f78e11be375e446ca9d202145de2f036f8cae522f94903301e322"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "803af828-8ca8-469a-ae17-91dfa3ba41c2",
  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/803af828-8ca8-469a-ae17-91dfa3ba41c2.wav",
  "sha256": "f7dbd18e3edcbfe662018c1e15b70fc5e43e64a7db206382fc78cc558da57694"
}

Precompiled greeting

0.12s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "e5ea95fd-5730-43e4-bf10-8a6aadb7ebef",
  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/agent/e5ea95fd-5730-43e4-bf10-8a6aadb7ebef.wav",
  "sha256": "7ae3a775d61e2131484e38899ece85fcb926d9b6c0ffb2a0ae705ca2a767632b"
}

Precompiled greeting

0.46s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
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  "bucket": "livekit-node-stage",
  "key": "recordings/7eb333e1-8946-479c-8641-9d11cbe8e5c7/audio/caller/e39a01a0-0a6f-4f58-a31d-75aba745b8fe.wav",
  "sha256": "badb51d145ae166eeec0a01f7d14dab0eaf406ed8bf266c16de0ddc15bd04f6f"
}

Initial dialog state

View snapshot

{
  "id": "632d1953-bd46-44cc-a672-5df61a613f05",
  "turns": [],
  "inputs": {},
  "status": "created",
  "version": 2,
  "collected": {},
  "agentState": null,
  "participants": [
    {
      "id": "callee",
      "kind": "human",
      "name": "+381603022591",
      "status": "disconnected"
    },
    {
      "id": "agent",
      "kind": "agent",
      "name": "Aki",
      "status": "disconnected",
      "behavior": {
        "turns": "submissive",
        "greeting": {
          "initiative": "assertive",
          "interruptible": true
        }
      },
      "template": {
        "id": "c8387d21-1991-4c9e-b773-fe4c51724802@4",
        "name": "Aki",
        "audios": {
          "filler": {
            "text": "Trenutak, molim.",
            "format": "pcm_s16le",
            "sha256": "e51d232b40ce2167937b32b5d88b7b2d784fe31e46a95c39f52ee670a6b4c5c7",
            "channels": 1,
            "byteLength": 66720,
            "durationMs": 1390,
            "sampleRate": 24000
          },
          "greeting": {
            "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
            "asset": {
              "id": "c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14",
              "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14.wav",
              "bucket": "livekit-node-stage",
              "objectSha256": "8c1cd0de1174f56c5414956122a4441cd233b1e795963ae31993a437760e4aad"
            },
            "format": "pcm_s16le",
            "sha256": "db0849f6367430473fea0cb5024eacd32d7226bef947bccdb70ef16641219a2c",
            "channels": 1,
            "byteLength": 430080,
            "durationMs": 8960,
            "sampleRate": 24000
          }
        },
        "prompts": {
          "system": "aik banka. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "latencyCovers": [
          {
            "audioId": "filler",
            "delayMs": 1250
          }
        ]
      },
      "definition": {
        "kind": "code",
        "options": {
          "latencyFiller": true,
          "speechProfile": {
            "speed": 1,
            "stability": 0.8,
            "similarityBoost": 0.8
          },
          "expectedReplyPool": true
        },
        "voicePack": {
          "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "label": "Aki",
          "model": "eleven_v4_turbo",
          "voiceId": "oICC5xEEbDGIZC1LVOOM",
          "language": "sr",
          "provider": "elevenlabs"
        },
        "configuration": {
          "name": "Aki",
          "timing": {
            "softMs": 250,
            "openingMs": 1200,
            "committedMs": 850
          },
          "behavior": {
            "turns": "submissive",
            "greeting": {
              "initiative": "assertive",
              "interruptible": true
            }
          },
          "providers": {
            "ttv": "elevenlabs",
            "vtt": "soniox",
            "reply": "openai"
          },
          "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "systemPrompt": "aik banka. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "implementation": {
          "key": "aki",
          "version": "1"
        }
      }
    }
  ],
  "currentSpeakerId": null,
  "awaitingParticipantId": null
}

Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.