+381603022591

Outbound call · 07 Oct 2026, 16:48:47

Failed

Call ID: 3dab378f-32a8-4cef-806f-50c4c805f5e7
Dialog ID: 53d86f39-b6de-47a4-867b-77db8c0f918a
Answered: 07 Oct 2026, 16:48:55
Ended · talk time: 07 Oct 2026, 16:49:03 · 0m 08s
SIP call ID · last SIP status: SCL_F2rf3rkqck2n · active
End reason: Agent execution failed
Room: node-3dab378f-32a8-4cef-806f-50c4c805f5e7
History coverage: 31 recorded events

Recorded history

Time scale Volume 10%

Agent Caller Dialog / L1 event · select to inspect↯ Agent interruptedExpand a recording to see its timeline.

+381603022591

History

Greeting submissive (protected) · Turns assertive · 3dab378f

failed · Agent execution failed

Dropped · Call ended before the dialog goal was achieved

No speech at this point

0:000:07

Event timeline

Download history

#1CALLcall.created+-0.02s

07 Oct 2026, 16:48:47

Event payload

{
  "id": "70cedb8a-a255-4889-a6cd-3751d4b12f6d",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "room": "node-3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "type": "call.created",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "number": "+381603022591",
    "direction": "outbound"
  }
}

#2CALLcall.connecting+-0.02s

07 Oct 2026, 16:48:47

Event payload

{
  "id": "f71c9703-2272-48ca-a3a4-c3406d0ceed3",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connecting",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7"
  }
}

#3DIALOGdialog.started+-0.02s

07 Oct 2026, 16:48:47

Event payload

{
  "id": "f0fab32b-5248-42c4-b485-096b83a42fd1",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.started",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "dialogId": "53d86f39-b6de-47a4-867b-77db8c0f918a"
  }
}

#4CALLcall.sip_status+0.26s

07 Oct 2026, 16:48:47

Event payload

{
  "id": "9e787227-4c76-4dd8-8a1d-2a5655a8e0ec",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "sipCallId": "SCL_F2rf3rkqck2n"
  }
}

#5CALLcall.participant_joined+0.28s

07 Oct 2026, 16:48:47 · callee

Event payload

{
  "id": "964d0884-0d71-4787-841e-c669f5d582ce",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_joined",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "participantId": "callee"
  }
}

#6CALLcall.sip_status+0.28s

07 Oct 2026, 16:48:47

Event payload

{
  "id": "1ddbbac3-9325-4fef-8e2c-3ca645985c73",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "sipCallId": "SCL_F2rf3rkqck2n",
    "sipStatus": "dialing"
  }
}

#7CALLcall.sip_status+5.12s

07 Oct 2026, 16:48:52

Event payload

{
  "id": "34938e48-7d8c-4d17-a4f6-8864379a96fe",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "sipCallId": "SCL_F2rf3rkqck2n",
    "sipStatus": "ringing"
  }
}

#8CALLcall.sip_status+7.91s

07 Oct 2026, 16:48:55

Event payload

{
  "id": "ef99f792-b6f2-4ae6-a19c-72930f1f16bb",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "sipCallId": "SCL_F2rf3rkqck2n",
    "sipStatus": "active"
  }
}

#9CALLcall.connected+7.91s

07 Oct 2026, 16:48:55

Event payload

{
  "id": "d3555ee4-5aa6-42e6-8470-421719e8cd03",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connected",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7"
  }
}

#10L1vtt.started+8.22s

07 Oct 2026, 16:48:55 · callee

Event payload

{
  "id": "32ec1adb-bb1c-4c98-b749-afd79269b679",
  "version": 1,
  "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
  "turnId": null,
  "audioId": null,
  "payload": {
    "mode": "live",
    "type": "vtt.started",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
    "participantId": "callee"
  }
}

#11DIALOGdialog.ready+8.25s

07 Oct 2026, 16:48:55

Event payload

{
  "id": "2659160b-4c7f-4ae0-8bfb-ab9f671d0dac",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ready",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "behavior": {
      "turns": "assertive",
      "greeting": {
        "initiative": "submissive",
        "interruptible": false
      }
    },
    "dialogId": "53d86f39-b6de-47a4-867b-77db8c0f918a"
  }
}

#12L1silence.soft+8.58s

07 Oct 2026, 16:48:56 · callee

Event payload

{
  "id": "187713fd-c382-4792-ae2e-66780698f542",
  "version": 1,
  "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 370.6425680000011,
    "type": "silence.soft",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "silenceId": "d07522f0-75be-4c68-89c2-565c5ddc7109",
    "durationMs": 352,
    "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
    "participantId": "callee"
  }
}

#13L1silence.committed+9.35s

07 Oct 2026, 16:48:56 · callee

Event payload

{
  "id": "a6fe6f2e-061d-4f5e-91ca-4744a658afa9",
  "version": 1,
  "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1138.6425680000011,
    "type": "silence.committed",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "silenceId": "d07522f0-75be-4c68-89c2-565c5ddc7109",
    "durationMs": 1120,
    "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
    "participantId": "callee"
  }
}

#14L1silence.opening+9.44s

07 Oct 2026, 16:48:57 · callee

Event payload

{
  "id": "bf2580cd-5205-40ef-8706-4e0c034f9483",
  "version": 1,
  "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1234.6425680000011,
    "type": "silence.opening",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "silenceId": "d07522f0-75be-4c68-89c2-565c5ddc7109",
    "durationMs": 1216,
    "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
    "participantId": "callee"
  }
}

#15DIALOGdialog.turn.started+9.45s

07 Oct 2026, 16:48:57 · agent

Event payload

{
  "id": "37f15042-043c-481c-9b97-f7c1b2aaa782",
  "version": 1,
  "operationId": null,
  "turnId": "c6a55d94-5996-4b7d-8d0e-622577d8acde",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.started",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "turnId": "c6a55d94-5996-4b7d-8d0e-622577d8acde",
    "dialogId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "participantId": "agent"
  }
}

#16L1audio.playback.started+9.46s

07 Oct 2026, 16:48:57 · agent

Event payload

{
  "id": "453c8ae2-99cd-48d9-8f74-3ccd491d13e6",
  "version": 1,
  "operationId": "74a72681-0a08-4514-8052-58bc6d723d3b",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
      "format": "pcm_s16le",
      "sha256": "592b2fc9887d9aa23befcf86650ffd3a8d493b59f0fdc4fe5296ff55ac08e8f8",
      "channels": 1,
      "byteLength": 418560,
      "durationMs": 8720,
      "sampleRate": 24000
    },
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "operationId": "74a72681-0a08-4514-8052-58bc6d723d3b",
    "participantId": "agent"
  }
}

#17L1audio.playback.first_frame+9.47s

07 Oct 2026, 16:48:57 · agent

Event payload

{
  "id": "4e033d47-8e4b-42fb-990e-4b4ecfc7b6e4",
  "version": 1,
  "operationId": "74a72681-0a08-4514-8052-58bc6d723d3b",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "operationId": "74a72681-0a08-4514-8052-58bc6d723d3b",
    "firstFrameAt": "2026-10-07T14:48:57.071Z",
    "participantId": "agent"
  }
}

#18L1audio.recording.saved+10.29s

07 Oct 2026, 16:48:57 · callee

Event payload

{
  "id": "ec892990-c628-4641-874d-6dbc205bfd78",
  "version": 1,
  "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
  "turnId": null,
  "audioId": "739229a5-b3fc-429f-8ef5-837d93623596",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "739229a5-b3fc-429f-8ef5-837d93623596",
        "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/caller/739229a5-b3fc-429f-8ef5-837d93623596.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "aec90e565a437a7a4ccf5640301bae4685308d155fa02ca3cfb5349998d7c0f5"
      },
      "format": "pcm_s16le",
      "sha256": "c9b869575fae4cbcc791cd83f47199fde899c0a79d3f5c69153833d56f3c840d",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "startedAt": "2026-10-07T14:48:55.825Z",
    "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
    "participantId": "callee"
  }
}

#19L1audio.recording.saved+11.53s

07 Oct 2026, 16:48:59 · agent

Event payload

{
  "id": "35bcb00f-7463-4c6c-84c4-bb7e480b6534",
  "version": 1,
  "operationId": "74a72681-0a08-4514-8052-58bc6d723d3b",
  "turnId": null,
  "audioId": "c8015172-071c-4392-bc4c-4bbca0ae59a9",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "c8015172-071c-4392-bc4c-4bbca0ae59a9",
        "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/agent/c8015172-071c-4392-bc4c-4bbca0ae59a9.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "48914d4e11763dca520fbd900ebf964601626c3ddd31b8312904f1acb3ee81b8"
      },
      "format": "pcm_s16le",
      "sha256": "44c2cd69483c2616a9c9ba21877db3ecd861dcc673b1375d8d8b88fae734ff09",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "startedAt": "2026-10-07T14:48:57.071Z",
    "operationId": "74a72681-0a08-4514-8052-58bc6d723d3b",
    "participantId": "agent"
  }
}

#20L1audio.recording.saved+12.24s

07 Oct 2026, 16:48:59 · callee

Event payload

{
  "id": "94044dda-51c3-49c4-aac0-37b46d263ac5",
  "version": 1,
  "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
  "turnId": null,
  "audioId": "fe155954-61c0-4432-b518-2f2f44d7f24d",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "fe155954-61c0-4432-b518-2f2f44d7f24d",
        "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/caller/fe155954-61c0-4432-b518-2f2f44d7f24d.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "0329b41bbca2561c347801a28c5be0c6ae66878a5a8d7b18b52f929970ce4663"
      },
      "format": "pcm_s16le",
      "sha256": "877611841ce3b7c4ad461e6af6e17615560701f604b8fb428034be46025e026c",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "startedAt": "2026-10-07T14:48:57.841Z",
    "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
    "participantId": "callee"
  }
}

#21L1audio.recording.saved+13.53s

07 Oct 2026, 16:49:01 · agent

Event payload

{
  "id": "80ca9fe3-7129-4577-bbd8-acee99c3fa6d",
  "version": 1,
  "operationId": "74a72681-0a08-4514-8052-58bc6d723d3b",
  "turnId": null,
  "audioId": "097e6264-2297-4c4b-a5b8-f7b5681ebb88",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "097e6264-2297-4c4b-a5b8-f7b5681ebb88",
        "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/agent/097e6264-2297-4c4b-a5b8-f7b5681ebb88.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "0a75382e24146766e7ff35f39dfba65a454f3ce27be6e055f0f53664df3de930"
      },
      "format": "pcm_s16le",
      "sha256": "da731b16fed49a9c13ac38ac399c1478d679aa17323aafb3f2778cad67f9e60a",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "startedAt": "2026-10-07T14:48:59.071Z",
    "operationId": "74a72681-0a08-4514-8052-58bc6d723d3b",
    "participantId": "agent"
  }
}

#22L1audio.recording.saved+14.24s

07 Oct 2026, 16:49:01 · callee

Event payload

{
  "id": "050c71b7-c50b-4622-83c1-08fe358d595a",
  "version": 1,
  "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
  "turnId": null,
  "audioId": "81c56c20-086e-441d-b181-26e20f29ddbd",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "81c56c20-086e-441d-b181-26e20f29ddbd",
        "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/caller/81c56c20-086e-441d-b181-26e20f29ddbd.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "4f5342c7a9f20aa3eed225f6d4c6c92574c4c64d9bd0f3cc1ba9c1952d8fc362"
      },
      "format": "pcm_s16le",
      "sha256": "ec98d5d935d525cdfed9592cc457192491df9f59f4dac6495d6971dd074065b1",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "startedAt": "2026-10-07T14:48:59.841Z",
    "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
    "participantId": "callee"
  }
}

#23L1audio.playback.failed+15.39s

07 Oct 2026, 16:49:02 · agent

Event payload

{
  "id": "eccbbfed-f614-46e8-a863-eb4568588c88",
  "version": 1,
  "operationId": "74a72681-0a08-4514-8052-58bc6d723d3b",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.failed",
    "message": "Caller audio track ended.",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "operationId": "74a72681-0a08-4514-8052-58bc6d723d3b",
    "participantId": "agent"
  }
}

#24DIALOGdialog.goal.started+15.41s

07 Oct 2026, 16:49:03

Event payload

{
  "id": "c33ff641-4f22-40f7-b38f-e0f395883b74",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "name": "Credit card balance",
    "type": "dialog.goal.started",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "goalId": "aki.balance",
    "dialogId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "goalIndex": 0
  }
}

#25DIALOGdialog.agent.state+15.42s

07 Oct 2026, 16:49:03

Event payload

{
  "id": "264026fe-7e19-4912-8faf-218bacd0e84e",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "opening",
      "fragments": [],
      "jmbgAttempts": 0,
      "lastQuestion": "help",
      "nameAttempts": 0,
      "offerDelivered": false,
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0,
      "greetingInterrupted": true
    },
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "dialogId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "implementation": "aki@1"
  }
}

#26L1audio.recording.saved+15.45s

07 Oct 2026, 16:49:03 · agent

Event payload

{
  "id": "3add4781-65fd-416c-893d-47b7e33f4a6c",
  "version": 1,
  "operationId": "74a72681-0a08-4514-8052-58bc6d723d3b",
  "turnId": null,
  "audioId": "ea438ffb-bf6e-4cdb-8cf5-6674f99196f7",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "ea438ffb-bf6e-4cdb-8cf5-6674f99196f7",
        "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/agent/ea438ffb-bf6e-4cdb-8cf5-6674f99196f7.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "42c365c57019d39b441f7cd649c421097e248691f04e7229ec167c6526344783"
      },
      "format": "pcm_s16le",
      "sha256": "e8dd76334030754951d9487ceb6a282f335d56219bb12f849cf712ddcecf1d19",
      "channels": 1,
      "byteLength": 92286,
      "durationMs": 1922.625,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "startedAt": "2026-10-07T14:49:01.071Z",
    "operationId": "74a72681-0a08-4514-8052-58bc6d723d3b",
    "participantId": "agent"
  }
}

#27L1vtt.failed+15.50s

07 Oct 2026, 16:49:03 · callee

Event payload

{
  "id": "47f1fbf9-03bd-47cb-b4dc-0bf5b2829319",
  "version": 1,
  "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "vtt.failed",
    "message": "No audio received.",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
    "participantId": "callee"
  }
}

#28L1audio.recording.saved+15.52s

07 Oct 2026, 16:49:03 · callee

Event payload

{
  "id": "669c4be3-ad0a-461e-b3a7-a8e6c3bc9735",
  "version": 1,
  "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
  "turnId": null,
  "audioId": "ad262441-1ff0-4bcc-8b6f-f0545ac96663",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "ad262441-1ff0-4bcc-8b6f-f0545ac96663",
        "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/caller/ad262441-1ff0-4bcc-8b6f-f0545ac96663.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "c4d37e82b174e111598340d649bc95d66cee9b7fc8262a96ea151aa744b17e78"
      },
      "format": "pcm_s16le",
      "sha256": "95494418154d9400d15fd7350609db6fb7f2917a95f8df328358659efacf107d",
      "channels": 1,
      "byteLength": 55680,
      "durationMs": 1160,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "53d86f39-b6de-47a4-867b-77db8c0f918a",
    "startedAt": "2026-10-07T14:49:01.841Z",
    "operationId": "0037b87c-10b2-452a-9a66-cc32e7b0840a",
    "participantId": "callee"
  }
}

#29CALLcall.participant_left+15.53s

07 Oct 2026, 16:49:03 · callee

Event payload

{
  "id": "fe55b5b0-a00d-43c7-94b6-aa6e6ce20ac1",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_left",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "reason": "Agent execution failed",
    "participantId": "callee"
  }
}

#30CALLcall.failed+15.53s

07 Oct 2026, 16:49:03

Event payload

{
  "id": "fca1194c-5e21-486a-a1bf-4cde4a98c9a5",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.failed",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "message": "Agent execution failed"
  }
}

#31DIALOGdialog.ended+15.53s

07 Oct 2026, 16:49:03

Event payload

{
  "id": "23ccc5b5-3f27-4643-a290-60180e844298",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ended",
    "callId": "3dab378f-32a8-4cef-806f-50c4c805f5e7",
    "reason": "Agent execution failed",
    "dialogId": "53d86f39-b6de-47a4-867b-77db8c0f918a"
  }
}

Stored audio

7 assets

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "739229a5-b3fc-429f-8ef5-837d93623596",
  "bucket": "livekit-node-stage",
  "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/caller/739229a5-b3fc-429f-8ef5-837d93623596.wav",
  "sha256": "aec90e565a437a7a4ccf5640301bae4685308d155fa02ca3cfb5349998d7c0f5"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "c8015172-071c-4392-bc4c-4bbca0ae59a9",
  "bucket": "livekit-node-stage",
  "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/agent/c8015172-071c-4392-bc4c-4bbca0ae59a9.wav",
  "sha256": "48914d4e11763dca520fbd900ebf964601626c3ddd31b8312904f1acb3ee81b8"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "fe155954-61c0-4432-b518-2f2f44d7f24d",
  "bucket": "livekit-node-stage",
  "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/caller/fe155954-61c0-4432-b518-2f2f44d7f24d.wav",
  "sha256": "0329b41bbca2561c347801a28c5be0c6ae66878a5a8d7b18b52f929970ce4663"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "097e6264-2297-4c4b-a5b8-f7b5681ebb88",
  "bucket": "livekit-node-stage",
  "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/agent/097e6264-2297-4c4b-a5b8-f7b5681ebb88.wav",
  "sha256": "0a75382e24146766e7ff35f39dfba65a454f3ce27be6e055f0f53664df3de930"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "81c56c20-086e-441d-b181-26e20f29ddbd",
  "bucket": "livekit-node-stage",
  "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/caller/81c56c20-086e-441d-b181-26e20f29ddbd.wav",
  "sha256": "4f5342c7a9f20aa3eed225f6d4c6c92574c4c64d9bd0f3cc1ba9c1952d8fc362"
}

Precompiled greeting

1.92s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "ea438ffb-bf6e-4cdb-8cf5-6674f99196f7",
  "bucket": "livekit-node-stage",
  "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/agent/ea438ffb-bf6e-4cdb-8cf5-6674f99196f7.wav",
  "sha256": "42c365c57019d39b441f7cd649c421097e248691f04e7229ec167c6526344783"
}

Precompiled greeting

1.16s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "ad262441-1ff0-4bcc-8b6f-f0545ac96663",
  "bucket": "livekit-node-stage",
  "key": "recordings/3dab378f-32a8-4cef-806f-50c4c805f5e7/audio/caller/ad262441-1ff0-4bcc-8b6f-f0545ac96663.wav",
  "sha256": "c4d37e82b174e111598340d649bc95d66cee9b7fc8262a96ea151aa744b17e78"
}

Initial dialog state

View snapshot

{
  "id": "53d86f39-b6de-47a4-867b-77db8c0f918a",
  "turns": [],
  "inputs": {},
  "status": "created",
  "version": 2,
  "collected": {},
  "agentState": null,
  "participants": [
    {
      "id": "callee",
      "kind": "human",
      "name": "+381603022591",
      "status": "disconnected"
    },
    {
      "id": "agent",
      "kind": "agent",
      "name": "Aki",
      "status": "disconnected",
      "behavior": {
        "turns": "assertive",
        "greeting": {
          "initiative": "submissive",
          "interruptible": false
        }
      },
      "template": {
        "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2",
        "name": "Aki",
        "audios": {
          "filler": {
            "text": "Trenutak, molim.",
            "format": "pcm_s16le",
            "sha256": "dceef26c0337198e0999306a045b0a967ea7bcde697006dd5b2dd0511d4d2fd8",
            "channels": 1,
            "byteLength": 62400,
            "durationMs": 1300,
            "sampleRate": 24000
          },
          "greeting": {
            "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
            "format": "pcm_s16le",
            "sha256": "592b2fc9887d9aa23befcf86650ffd3a8d493b59f0fdc4fe5296ff55ac08e8f8",
            "channels": 1,
            "byteLength": 418560,
            "durationMs": 8720,
            "sampleRate": 24000
          }
        },
        "prompts": {
          "system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "latencyCovers": [
          {
            "audioId": "filler",
            "delayMs": 2000
          }
        ]
      },
      "definition": {
        "kind": "code",
        "options": {
          "latencyFiller": true,
          "speechProfile": {
            "speed": 1,
            "stability": 0.8,
            "similarityBoost": 0.8
          },
          "expectedReplyPool": true
        },
        "voicePack": {
          "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "label": "Aki",
          "model": "eleven_v4_turbo",
          "voiceId": "oICC5xEEbDGIZC1LVOOM",
          "language": "sr",
          "provider": "elevenlabs"
        },
        "configuration": {
          "name": "Aki",
          "timing": {
            "softMs": 350,
            "openingMs": 1200,
            "committedMs": 1100
          },
          "behavior": {
            "turns": "assertive",
            "greeting": {
              "initiative": "submissive",
              "interruptible": false
            }
          },
          "providers": {
            "ttv": "elevenlabs",
            "vtt": "soniox",
            "reply": "openai"
          },
          "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "implementation": {
          "key": "aki",
          "version": "1"
        }
      }
    }
  ],
  "currentSpeakerId": null,
  "awaitingParticipantId": null
}

Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.