+381643515959

Outbound call · 28 Sept 2026, 16:23:36

Ended

Call ID: 36b3662b-750a-4310-a0d4-32228f7a36dd
Dialog ID: 1b5a53de-cfd8-408f-a200-90f36504aa33
Answered: 28 Sept 2026, 16:23:41
Ended · talk time: 28 Sept 2026, 16:24:20 · 0m 39s
SIP call ID · last SIP status: SCL_9J6FzCYoSutt · active
End reason: All agent goals completed.
Room: node-36b3662b-750a-4310-a0d4-32228f7a36dd
History coverage: 123 recorded events

Recorded history

Time scale Volume 10%

Agent Caller Dialog / L1 event · select to inspect↯ Agent interruptedExpand a recording to see its timeline.

+381643515959

History

Greeting assertive (protected) · Turns submissive · 36b3662b

ended · All agent goals completed.

Goal achieved · All agent goals completed.

No speech at this point

0:000:39

Event timeline

Download history

#1CALLcall.created+-0.02s

28 Sept 2026, 16:23:36

Event payload

{
  "id": "275d8327-f52e-4419-91f8-bbef17f4c01e",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "room": "node-36b3662b-750a-4310-a0d4-32228f7a36dd",
    "type": "call.created",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "number": "+381643515959",
    "direction": "outbound"
  }
}

#2CALLcall.connecting+-0.02s

28 Sept 2026, 16:23:36

Event payload

{
  "id": "3759e6e2-1fcd-4a70-96fd-c1620c94351b",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connecting",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd"
  }
}

#3DIALOGdialog.started+-0.02s

28 Sept 2026, 16:23:36

Event payload

{
  "id": "62d89630-7c9e-43ff-a088-b0f740ad05b4",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.started",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33"
  }
}

#4CALLcall.sip_status+0.36s

28 Sept 2026, 16:23:36

Event payload

{
  "id": "f4b7ca17-425b-4102-b9dc-9d853ce681b3",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "sipCallId": "SCL_9J6FzCYoSutt"
  }
}

#5CALLcall.participant_joined+0.39s

28 Sept 2026, 16:23:36 · callee

Event payload

{
  "id": "80c7f329-a0de-4364-8419-0b66e11e4c72",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_joined",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "participantId": "callee"
  }
}

#6CALLcall.sip_status+0.39s

28 Sept 2026, 16:23:36

Event payload

{
  "id": "01c9f790-ea23-4fce-9385-29a9a9625a86",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "sipCallId": "SCL_9J6FzCYoSutt",
    "sipStatus": "dialing"
  }
}

#7CALLcall.sip_status+0.91s

28 Sept 2026, 16:23:37

Event payload

{
  "id": "f0ccdd9b-75e5-4614-858d-0d17459c372b",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "sipCallId": "SCL_9J6FzCYoSutt",
    "sipStatus": "ringing"
  }
}

#8CALLcall.sip_status+4.97s

28 Sept 2026, 16:23:41

Event payload

{
  "id": "4002bee7-4858-452a-8f9d-0567b9b2ba86",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "sipCallId": "SCL_9J6FzCYoSutt",
    "sipStatus": "active"
  }
}

#9CALLcall.connected+4.97s

28 Sept 2026, 16:23:41

Event payload

{
  "id": "2da6f501-6746-4b30-a768-60f4d545234d",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connected",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd"
  }
}

#10L1vtt.started+5.27s

28 Sept 2026, 16:23:41 · callee

Event payload

{
  "id": "d0cba783-b582-469e-a561-bd7dee4d22f0",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "mode": "live",
    "type": "vtt.started",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#11DIALOGdialog.ready+5.30s

28 Sept 2026, 16:23:41

Event payload

{
  "id": "4aaa0bf8-d7c8-464c-9d1d-c5bdeaa1d568",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ready",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "behavior": {
      "turns": "submissive",
      "greeting": {
        "initiative": "assertive",
        "interruptible": false
      }
    },
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33"
  }
}

#12DIALOGdialog.turn.started+5.32s

28 Sept 2026, 16:23:41 · agent

Event payload

{
  "id": "ecab5326-8dd8-4cba-9231-ca9b2ddca87a",
  "version": 1,
  "operationId": null,
  "turnId": "5fad0945-642a-4b58-b0ff-cc52f9138850",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, ovde Jelena, digitalni agent Yettel banke. Da li ste Vi Milica Smiljanić?",
    "type": "dialog.turn.started",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "5fad0945-642a-4b58-b0ff-cc52f9138850",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "agent"
  }
}

#13L1audio.playback.started+5.33s

28 Sept 2026, 16:23:41 · agent

Event payload

{
  "id": "bcf16fc7-eab7-4ba0-af1c-a12f0be6ccb6",
  "version": 1,
  "operationId": "7e44e9bc-4515-47eb-b175-73a5fc27b556",
  "turnId": null,
  "audioId": "8ba0cc6b-dfef-439e-ba19-2c5ad49147db",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Dobar dan, ovde Jelena, digitalni agent Yettel banke. Da li ste Vi Milica Smiljanić?",
      "asset": {
        "id": "8ba0cc6b-dfef-439e-ba19-2c5ad49147db",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/generated/8ba0cc6b-dfef-439e-ba19-2c5ad49147db.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "220a96f046bd50e092d85c6b8b9a4ccc2095291f14e0a9fda485e2789c4d0397"
      },
      "format": "pcm_s16le",
      "sha256": "489695e47f2585b349c805367204af83a2a04a856ac6077e9325b8555a17031c",
      "channels": 1,
      "byteLength": 263616,
      "durationMs": 5492,
      "sampleRate": 24000
    },
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "7e44e9bc-4515-47eb-b175-73a5fc27b556",
    "participantId": "agent"
  }
}

#14L1silence.soft+5.60s

28 Sept 2026, 16:23:42 · callee

Event payload

{
  "id": "d72aea11-0208-4bb5-ab43-a38ed0790c91",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 338.3092480000014,
    "type": "silence.soft",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "silenceId": "cf85a13c-db0b-41a6-839b-076d4d2093f2",
    "durationMs": 320,
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#15L1silence.committed+5.99s

28 Sept 2026, 16:23:42 · callee

Event payload

{
  "id": "aefa255d-71a4-4791-aafc-a0816918126a",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 722.3092480000014,
    "type": "silence.committed",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "silenceId": "cf85a13c-db0b-41a6-839b-076d4d2093f2",
    "durationMs": 704,
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#16L1silence.opening+6.79s

28 Sept 2026, 16:23:43 · callee

Event payload

{
  "id": "c41cc696-3d86-44bc-b529-63fb99208fd9",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1522.3092480000014,
    "type": "silence.opening",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "silenceId": "cf85a13c-db0b-41a6-839b-076d4d2093f2",
    "durationMs": 1504,
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#17L1audio.recording.saved+7.30s

28 Sept 2026, 16:23:43 · callee

Event payload

{
  "id": "c7809835-b611-4b33-8d62-ba6b382c0848",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "2375669e-13bf-40a1-b56c-523dcc1e6a64",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "2375669e-13bf-40a1-b56c-523dcc1e6a64",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/2375669e-13bf-40a1-b56c-523dcc1e6a64.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "2072fa1051eb6ba271771bcf2d659d8f03e4fb4cd7bfe895f6367610132b8b0b"
      },
      "format": "pcm_s16le",
      "sha256": "6ddac41520cade91e946872c158ed48cddc14f1d7392f2b7ed373ee974384c4b",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:41.869Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#18L1audio.recording.saved+7.39s

28 Sept 2026, 16:23:43 · agent

Event payload

{
  "id": "7874b6c7-bf1c-4aec-bd31-263e28561537",
  "version": 1,
  "operationId": "7e44e9bc-4515-47eb-b175-73a5fc27b556",
  "turnId": null,
  "audioId": "80d7547e-cf86-434e-8178-862ea0033fb0",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "80d7547e-cf86-434e-8178-862ea0033fb0",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/80d7547e-cf86-434e-8178-862ea0033fb0.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "a8fbcb787214c8d22dbdd9691fb6972b38fb68ded0e1938f5f2c5f1066d87684"
      },
      "format": "pcm_s16le",
      "sha256": "cdef1e1a3fdbba49446032d08ff5167f54ef7fcd66e1da409eb34dfeee0f0be1",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:41.928Z",
    "operationId": "7e44e9bc-4515-47eb-b175-73a5fc27b556",
    "participantId": "agent"
  }
}

#19L1audio.recording.saved+9.29s

28 Sept 2026, 16:23:45 · callee

Event payload

{
  "id": "03fb838d-94df-4e61-b3b4-526a68be2da2",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "dd4dc2e5-632c-45a3-ab89-4a0be3b2219e",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "dd4dc2e5-632c-45a3-ab89-4a0be3b2219e",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/dd4dc2e5-632c-45a3-ab89-4a0be3b2219e.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "770406ac8b0a7fee1eebae6a0c67c6d815f59473347efb63c638c4166e9a8033"
      },
      "format": "pcm_s16le",
      "sha256": "fff8c083729099222dc974f32a2d62ce1f568c0e4074adb0ea59c57f77c50041",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:43.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#20L1audio.recording.saved+9.39s

28 Sept 2026, 16:23:45 · agent

Event payload

{
  "id": "19435b33-64ef-430d-bb91-fe20e265eda4",
  "version": 1,
  "operationId": "7e44e9bc-4515-47eb-b175-73a5fc27b556",
  "turnId": null,
  "audioId": "14e4a730-497c-4b60-b1d9-b3569c78e4aa",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "14e4a730-497c-4b60-b1d9-b3569c78e4aa",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/14e4a730-497c-4b60-b1d9-b3569c78e4aa.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "3733d1e0a5f20398c7b9139b6b6d671849dce05c57d64b076bfcd07afb6690ae"
      },
      "format": "pcm_s16le",
      "sha256": "402cce0e220a2fbacae35a346b01ca3d6b7110b0e4c374e6cce7a713e840ec0f",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:43.928Z",
    "operationId": "7e44e9bc-4515-47eb-b175-73a5fc27b556",
    "participantId": "agent"
  }
}

#21L1audio.playback.finished+11.14s

28 Sept 2026, 16:23:47 · agent

Event payload

{
  "id": "c5a78165-5bfc-44b7-93e3-b699a3a027ad",
  "version": 1,
  "operationId": "7e44e9bc-4515-47eb-b175-73a5fc27b556",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "7e44e9bc-4515-47eb-b175-73a5fc27b556",
    "participantId": "agent"
  }
}

#22DIALOGdialog.turn.completed+11.15s

28 Sept 2026, 16:23:47 · agent

Event payload

{
  "id": "1bc54a28-13ab-4270-ae5f-096ac5c95818",
  "version": 1,
  "operationId": null,
  "turnId": "5fad0945-642a-4b58-b0ff-cc52f9138850",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, ovde Jelena, digitalni agent Yettel banke. Da li ste Vi Milica Smiljanić?",
    "type": "dialog.turn.completed",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "5fad0945-642a-4b58-b0ff-cc52f9138850",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "agent"
  }
}

#23DIALOGdialog.awaiting_answer+11.17s

28 Sept 2026, 16:23:47 · callee

Event payload

{
  "id": "05712218-d6cf-4ff7-905f-de77cd68b892",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.awaiting_answer",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "callee"
  }
}

#24DIALOGdialog.goal.started+11.18s

28 Sept 2026, 16:23:47

Event payload

{
  "id": "359632da-474c-48b4-aaba-2402135330e2",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "name": "Yettel · Potvrda identiteta",
    "type": "dialog.goal.started",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "goalId": "1efddd5a-2fc5-404c-ae61-dcc5bae94600",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "goalIndex": 0
  }
}

#25L1audio.recording.saved+11.18s

28 Sept 2026, 16:23:47 · agent

Event payload

{
  "id": "c82fee99-8bbb-4ada-9b8c-6a29c4dabcc8",
  "version": 1,
  "operationId": "7e44e9bc-4515-47eb-b175-73a5fc27b556",
  "turnId": null,
  "audioId": "2f5020d1-1b60-4208-9b90-394966482120",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "2f5020d1-1b60-4208-9b90-394966482120",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/2f5020d1-1b60-4208-9b90-394966482120.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "21f4c23317db78289a35db1f889aa5803518e7c93189c4c23ff763d4daf34407"
      },
      "format": "pcm_s16le",
      "sha256": "ceb9638dd4eeba3ff965f6dfd5f7bf87b75c971b94a58c617523a076f71abbb6",
      "channels": 1,
      "byteLength": 86400,
      "durationMs": 1800,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:45.928Z",
    "operationId": "7e44e9bc-4515-47eb-b175-73a5fc27b556",
    "participantId": "agent"
  }
}

#26L1audio.recording.saved+11.30s

28 Sept 2026, 16:23:47 · callee

Event payload

{
  "id": "420a8f59-429b-490f-a415-ce9d03f42939",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "38bdc6b7-547a-49cc-88ae-a64a52961d2f",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "38bdc6b7-547a-49cc-88ae-a64a52961d2f",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/38bdc6b7-547a-49cc-88ae-a64a52961d2f.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "d6778449cc849eff21546becce7f9ac767f2f850b64e71ca3805e9158a3bc32a"
      },
      "format": "pcm_s16le",
      "sha256": "2f7973f72f7b54f6a93ed66eb40d9a970afb362a7970fb252830c3cee445355d",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:45.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#27L1speech.started+12.49s

28 Sept 2026, 16:23:49 · callee

Event payload

{
  "id": "4d803476-93d3-4a54-8ca3-df52bdceaa90",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 7228.203602000001,
    "type": "speech.started",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#28L1speech.stopped+12.65s

28 Sept 2026, 16:23:49 · callee

Event payload

{
  "id": "f7b0cb7a-3980-4396-8e4b-26a4e0f5c3cd",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 7388.203602000001,
    "type": "speech.stopped",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "silenceId": "a5a8c89e-976a-489e-8d1b-2e02652528d9",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#29L1silence.soft+12.97s

28 Sept 2026, 16:23:49 · callee

Event payload

{
  "id": "ff586989-c471-4765-adc8-a9aedccf1ab0",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 7708.203602000001,
    "type": "silence.soft",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "silenceId": "a5a8c89e-976a-489e-8d1b-2e02652528d9",
    "durationMs": 320,
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#30L1vtt.transcript.delta+13.11s

28 Sept 2026, 16:23:49 · callee

Event payload

{
  "id": "5fc08457-b1ee-4108-ab02-96c9b65293eb",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": "4d7340db-b0c6-4c3c-9ea5-8fee3e7bc468",
  "audioId": null,
  "payload": {
    "text": "Da, jeste.",
    "type": "vtt.transcript.delta",
    "turnId": "4d7340db-b0c6-4c3c-9ea5-8fee3e7bc468",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#31L1vtt.transcript.completed+13.12s

28 Sept 2026, 16:23:49 · callee

Event payload

{
  "id": "e7a211ca-afb8-49d6-97e1-c922e89ee91d",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": "4d7340db-b0c6-4c3c-9ea5-8fee3e7bc468",
  "audioId": null,
  "payload": {
    "text": "Da, jeste.",
    "type": "vtt.transcript.completed",
    "turnId": "4d7340db-b0c6-4c3c-9ea5-8fee3e7bc468",
    "endedAt": "2026-09-28T14:23:49.239Z",
    "segmentId": "ec2cdd11-6797-4470-afce-b43a6dd486d5",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:49.079Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#32DIALOGdialog.response.preparing+13.13s

28 Sept 2026, 16:23:49

Event payload

{
  "id": "6ef253dc-cfbc-4780-aea3-c14100457b0d",
  "version": 1,
  "operationId": null,
  "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
  "audioId": null,
  "payload": {
    "text": "Da, jeste.",
    "type": "dialog.response.preparing",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33"
  }
}

#33L1llm.started+13.14s

28 Sept 2026, 16:23:49 · agent

Event payload

{
  "id": "06c32798-e696-4ac1-8284-80776b2c408f",
  "version": 1,
  "operationId": "bb57ec06-583b-4eb0-b862-4e38e38ba797",
  "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
  "audioId": null,
  "payload": {
    "mode": "merged",
    "type": "llm.started",
    "goalId": "1efddd5a-2fc5-404c-ae61-dcc5bae94600",
    "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
    "purpose": "goal_turn",
    "provider": "openai",
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "bb57ec06-583b-4eb0-b862-4e38e38ba797",
    "retryAllowed": true,
    "participantId": "agent"
  }
}

#34L1audio.recording.saved+13.30s

28 Sept 2026, 16:23:49 · callee

Event payload

{
  "id": "1a8a5e5f-77a9-401d-bbc8-243f55cdbe51",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "b5df5c3b-4087-4926-99a4-2522146a1059",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "b5df5c3b-4087-4926-99a4-2522146a1059",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/b5df5c3b-4087-4926-99a4-2522146a1059.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "de250946e7766b482f5b2b75b70fae632c1b35fe4e9c6a02897b56c52c6dd10d"
      },
      "format": "pcm_s16le",
      "sha256": "f7d1d5f2eaebffc09f5297926d7e61d82845e0901c6a544688097933158c749a",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:47.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#35L1silence.committed+13.36s

28 Sept 2026, 16:23:49 · callee

Event payload

{
  "id": "f44678d9-dcce-4230-94bf-5f4b2bce84fb",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 8092.203602000001,
    "type": "silence.committed",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "silenceId": "a5a8c89e-976a-489e-8d1b-2e02652528d9",
    "durationMs": 704,
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#36DIALOGdialog.turn.started+13.36s

28 Sept 2026, 16:23:49 · agent

Event payload

{
  "id": "3da8be69-add4-4eeb-9031-d48afdde46f4",
  "version": 1,
  "operationId": null,
  "turnId": "5a920360-20a8-4795-b130-046dd06c6ba1",
  "audioId": null,
  "payload": {
    "kind": "filler",
    "text": "Samo trenutak.",
    "type": "dialog.turn.started",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "5a920360-20a8-4795-b130-046dd06c6ba1",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "agent"
  }
}

#37L1audio.playback.started+13.38s

28 Sept 2026, 16:23:49 · agent

Event payload

{
  "id": "02a33762-cd16-4d02-92b2-44522c950a18",
  "version": 1,
  "operationId": "e767f22a-be96-46b6-b4c0-012696d2bc72",
  "turnId": null,
  "audioId": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Samo trenutak.",
      "asset": {
        "id": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
        "key": "fillers/elevenlabs-deba92fb780196bd/5163f8dd-3cfc-439d-a517-9d082ff5f389.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "3e85277aae78e1d14a04c62294de7be0490f94fadf132b9faa578b17f2cbe399"
      },
      "format": "pcm_s16le",
      "sha256": "8982969394bda34e9f2bf882b2784cede57b4f965f70d33524cba67dcc532615",
      "channels": 1,
      "byteLength": 46080,
      "durationMs": 960,
      "sampleRate": 24000
    },
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "e767f22a-be96-46b6-b4c0-012696d2bc72",
    "participantId": "agent"
  }
}

#38L1audio.playback.finished+14.64s

28 Sept 2026, 16:23:51 · agent

Event payload

{
  "id": "faebd23c-3f30-4e11-80a7-8b4698ac1414",
  "version": 1,
  "operationId": "e767f22a-be96-46b6-b4c0-012696d2bc72",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "e767f22a-be96-46b6-b4c0-012696d2bc72",
    "participantId": "agent"
  }
}

#39DIALOGdialog.turn.completed+14.66s

28 Sept 2026, 16:23:51 · agent

Event payload

{
  "id": "0f7af1c6-75b0-4794-b92b-d8380add73d3",
  "version": 1,
  "operationId": null,
  "turnId": "5a920360-20a8-4795-b130-046dd06c6ba1",
  "audioId": null,
  "payload": {
    "kind": "filler",
    "text": "Samo trenutak.",
    "type": "dialog.turn.completed",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "5a920360-20a8-4795-b130-046dd06c6ba1",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "agent"
  }
}

#40L1audio.recording.saved+14.67s

28 Sept 2026, 16:23:51 · agent

Event payload

{
  "id": "fe60bc79-4bd4-4fcc-ad04-5e7b8d6e86e5",
  "version": 1,
  "operationId": "e767f22a-be96-46b6-b4c0-012696d2bc72",
  "turnId": null,
  "audioId": "867b39c0-0187-461e-a430-bee0c75b6db8",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "867b39c0-0187-461e-a430-bee0c75b6db8",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/867b39c0-0187-461e-a430-bee0c75b6db8.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "912ea1310bb98623945d7c7d1e0d9e5fd32392b80e818e81e4fd43d1b5f10432"
      },
      "format": "pcm_s16le",
      "sha256": "019726fba4d743ff7f3299daa52cddc5e1fd5893590f162e57c2200ce8021d6a",
      "channels": 1,
      "byteLength": 60480,
      "durationMs": 1260,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:49.971Z",
    "operationId": "e767f22a-be96-46b6-b4c0-012696d2bc72",
    "participantId": "agent"
  }
}

#41L1audio.recording.saved+15.30s

28 Sept 2026, 16:23:51 · callee

Event payload

{
  "id": "1b2d5dc2-712d-42f2-899c-12cbf9536239",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "c7d6c854-71a7-4e3b-845b-d7eb2ca5982d",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "c7d6c854-71a7-4e3b-845b-d7eb2ca5982d",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/c7d6c854-71a7-4e3b-845b-d7eb2ca5982d.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "3dffbc1d67e856d476c9dbd1635edc997b4ea3dfb8b56854fb009a34d8a5241c"
      },
      "format": "pcm_s16le",
      "sha256": "c92602751cfd8117911d31c8f48e3c7943fa466a4f7246173bc480c9f7fd1bec",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:49.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#42L1llm.finished+15.94s

28 Sept 2026, 16:23:52 · agent

Event payload

{
  "id": "daf8b833-8b0d-41d0-8cc1-9bc8e508c7c9",
  "version": 1,
  "operationId": "bb57ec06-583b-4eb0-b862-4e38e38ba797",
  "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
  "audioId": null,
  "payload": {
    "mode": "merged",
    "type": "llm.finished",
    "goalId": "1efddd5a-2fc5-404c-ae61-dcc5bae94600",
    "reason": "Sagovornica je jasno potvrdila da je Milica Smiljanić, što zadovoljava kriterijum za potvrdu identiteta.",
    "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
    "values": [
      {
        "path": "customer.name",
        "value": "Milica Smiljanić"
      }
    ],
    "purpose": "goal_turn",
    "nextTurn": null,
    "provider": "openai",
    "completed": true,
    "elapsedMs": 2795,
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "stopReason": null,
    "operationId": "bb57ec06-583b-4eb0-b862-4e38e38ba797",
    "participantId": "agent"
  }
}

#43L1audio.recording.saved+17.29s

28 Sept 2026, 16:23:53 · callee

Event payload

{
  "id": "293492c5-7659-48de-8420-7ee5bc8cf4fc",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "5d850060-ad3e-4e63-9674-7731a27f94f7",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "5d850060-ad3e-4e63-9674-7731a27f94f7",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/5d850060-ad3e-4e63-9674-7731a27f94f7.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "2325dd05065b127a7cfc6f93fa7be45d228ddfa594672cb989bf4a046b6bf9d8"
      },
      "format": "pcm_s16le",
      "sha256": "a1051058cae9dee68360f9671da105f8f60d3e9a9b5c02ee73311cf1dca85afa",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:51.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#44DIALOGdialog.response.ready+17.72s

28 Sept 2026, 16:23:54

Event payload

{
  "id": "40e09b22-f800-4418-b67e-f62a122dd46f",
  "version": 1,
  "operationId": null,
  "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
  "audioId": null,
  "payload": {
    "text": "Hvala Vam na potvrdi. Razgovor se snima radi zaštite obe strane. Pozivam Vas da Vas obavestim o dospelim obavezama za kredit za uređaj, u iznosu od petsto devedeset devet dinara i trideset devet para. Da li ste čuli ove informacije?",
    "type": "dialog.response.ready",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33"
  }
}

#45DIALOGdialog.answer_received+17.73s

28 Sept 2026, 16:23:54 · callee

Event payload

{
  "id": "83c1b995-cd39-4f9b-8c5a-9d1c3936e056",
  "version": 1,
  "operationId": null,
  "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
  "audioId": null,
  "payload": {
    "text": "Da, jeste.",
    "type": "dialog.answer_received",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "callee"
  }
}

#46DIALOGdialog.goal.evaluated+17.73s

28 Sept 2026, 16:23:54

Event payload

{
  "id": "ee25e093-d5a8-4ef1-a7db-e9723e942011",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "key": "isIdentified",
    "type": "dialog.goal.evaluated",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "goalId": "1efddd5a-2fc5-404c-ae61-dcc5bae94600",
    "reason": "Sagovornica je jasno potvrdila da je Milica Smiljanić, što zadovoljava kriterijum za potvrdu identiteta.",
    "values": {
      "phone": "+381643515959",
      "customer": {
        "name": "Milica Smiljanić",
        "phone": "+381643515959"
      },
      "isInformed": false,
      "isIdentified": true,
      "hasPaymentResponse": false
    },
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "completed": true,
    "goalIndex": 0,
    "iteration": 1
  }
}

#47DIALOGdialog.goal.completed+17.74s

28 Sept 2026, 16:23:54

Event payload

{
  "id": "2a2fb6fe-3990-4332-ba52-33e6a08b6628",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.goal.completed",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "goalId": "1efddd5a-2fc5-404c-ae61-dcc5bae94600",
    "reason": "Sagovornica je jasno potvrdila da je Milica Smiljanić, što zadovoljava kriterijum za potvrdu identiteta.",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "goalIndex": 0,
    "iteration": 1
  }
}

#48DIALOGdialog.goal.started+17.75s

28 Sept 2026, 16:23:54

Event payload

{
  "id": "1f31690e-0208-409f-8c8c-48411d081a21",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "name": "Yettel · Obaveštenje o dospelim obavezama",
    "type": "dialog.goal.started",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "goalId": "637242c8-97c0-4024-8bf4-6486f33d95f7",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "goalIndex": 1
  }
}

#49DIALOGdialog.turn.started+17.75s

28 Sept 2026, 16:23:54 · agent

Event payload

{
  "id": "f10f9896-5e10-4f08-b6b1-3bcb5170020e",
  "version": 1,
  "operationId": null,
  "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Hvala Vam na potvrdi. Razgovor se snima radi zaštite obe strane. Pozivam Vas da Vas obavestim o dospelim obavezama za kredit za uređaj, u iznosu od petsto devedeset devet dinara i trideset devet para. Da li ste čuli ove informacije?",
    "type": "dialog.turn.started",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "agent"
  }
}

#50L1audio.playback.started+17.76s

28 Sept 2026, 16:23:54 · agent

Event payload

{
  "id": "0d7b7e0d-d5af-4a5c-9d50-cd7d18a8b023",
  "version": 1,
  "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
  "turnId": null,
  "audioId": "4a902dd3-70ae-40db-9a46-a59c2a5af100",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Hvala Vam na potvrdi. Razgovor se snima radi zaštite obe strane. Pozivam Vas da Vas obavestim o dospelim obavezama za kredit za uređaj, u iznosu od petsto devedeset devet dinara i trideset devet para. Da li ste čuli ove informacije?",
      "asset": {
        "id": "4a902dd3-70ae-40db-9a46-a59c2a5af100",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/generated/4a902dd3-70ae-40db-9a46-a59c2a5af100.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "be5ebc75d482f8ba57d80d74b3d0617d7cd98f7e9ae058ed0d38d4cb0baea963"
      },
      "format": "pcm_s16le",
      "sha256": "991857a37cbec22df9c9047054947e56d3b6cb91340e5f5b1d8e4c70bf90237c",
      "channels": 1,
      "byteLength": 684384,
      "durationMs": 14258,
      "sampleRate": 24000
    },
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
    "participantId": "agent"
  }
}

#51L1audio.recording.saved+19.30s

28 Sept 2026, 16:23:55 · callee

Event payload

{
  "id": "ff154dd0-cae1-4e4d-9827-b6e42d0ea782",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "4773f637-1070-4521-9d04-03e53f4dc5d8",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "4773f637-1070-4521-9d04-03e53f4dc5d8",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/4773f637-1070-4521-9d04-03e53f4dc5d8.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "b5dbc9e0cc249c7a2c3a9a197ecb0e20ba7be30a41dff942ba656a23b9b4ecd8"
      },
      "format": "pcm_s16le",
      "sha256": "d667ee825e588e375d5a3fdef8b7b74f3cec6fd721b0a3d45d53eadc25357f5f",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:53.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#52L1audio.recording.saved+19.81s

28 Sept 2026, 16:23:56 · agent

Event payload

{
  "id": "ce97a5f8-545b-4879-8247-9cc88fc2129b",
  "version": 1,
  "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
  "turnId": null,
  "audioId": "49e8b735-2c6a-42d6-ae0b-8ba21f25abd2",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "49e8b735-2c6a-42d6-ae0b-8ba21f25abd2",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/49e8b735-2c6a-42d6-ae0b-8ba21f25abd2.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "04544fe9add46d032882c2ce338907005f089b58030fc02390d3366897e29d4d"
      },
      "format": "pcm_s16le",
      "sha256": "e7b039e5752c0688fad75af44ca19ecb6c541c5f34ade59a3afe5f3a6b300c4b",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:54.350Z",
    "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
    "participantId": "agent"
  }
}

#53L1audio.recording.saved+21.30s

28 Sept 2026, 16:23:57 · callee

Event payload

{
  "id": "85377872-7053-4c7d-a1f4-d960a9d450d1",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "d02a2efa-86b8-4a28-9092-c7913871bc6d",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "d02a2efa-86b8-4a28-9092-c7913871bc6d",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/d02a2efa-86b8-4a28-9092-c7913871bc6d.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "ac5a7f7c5e6f159e43ee418a269eb8b5530948ba39c549745018079a8810c463"
      },
      "format": "pcm_s16le",
      "sha256": "51bd7aa311833d423d02124f21b38e47cae2674a1d46f16d4447f49ea8ac49df",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:55.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#54L1audio.recording.saved+21.81s

28 Sept 2026, 16:23:58 · agent

Event payload

{
  "id": "33bd4815-3281-4f43-affd-966e503c4f7a",
  "version": 1,
  "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
  "turnId": null,
  "audioId": "ad92e07c-9dcb-4a6a-88eb-cf80aa580561",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "ad92e07c-9dcb-4a6a-88eb-cf80aa580561",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/ad92e07c-9dcb-4a6a-88eb-cf80aa580561.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "dc0bbc2a0349b284acf8587fec07676a6f320dd6cd11e838a84557dc26a983ca"
      },
      "format": "pcm_s16le",
      "sha256": "d9049eedf3f13efb337ef6faaf43a9206e3a1accf612643f9fc26595c43f3dec",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:56.350Z",
    "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
    "participantId": "agent"
  }
}

#55L1audio.recording.saved+23.30s

28 Sept 2026, 16:23:59 · callee

Event payload

{
  "id": "b26dc30b-a364-4578-b405-dab1816a26bb",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "a750e5e1-08ef-4019-b888-3caf6f1070d3",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "a750e5e1-08ef-4019-b888-3caf6f1070d3",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/a750e5e1-08ef-4019-b888-3caf6f1070d3.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "253b0f50be09aadd82b19ab6fc47d55e6bd613d6d567cba4b50b68d531cc77f4"
      },
      "format": "pcm_s16le",
      "sha256": "5f580edffae84cec6deee7c95c486db9d32add86c1e4f449c66b6fea914a9d52",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:57.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#56L1audio.recording.saved+23.82s

28 Sept 2026, 16:24:00 · agent

Event payload

{
  "id": "2942a69e-6c5c-4c5d-8060-3765d4f9fbc5",
  "version": 1,
  "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
  "turnId": null,
  "audioId": "07ba1447-0056-4ec3-993c-55f962fb918f",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "07ba1447-0056-4ec3-993c-55f962fb918f",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/07ba1447-0056-4ec3-993c-55f962fb918f.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "0293c9c3ffd2886eec53b4cc26a8652ca046035e36e6061fcd6f75ef2e3083d8"
      },
      "format": "pcm_s16le",
      "sha256": "8d8f056934f04f4d0744f6e266b384e1a8f6b70e63cb7e73b2c8cdf695375fed",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:58.350Z",
    "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
    "participantId": "agent"
  }
}

#57L1audio.recording.saved+25.30s

28 Sept 2026, 16:24:01 · callee

Event payload

{
  "id": "513c28ec-3fd6-4965-b343-a3b73191e1f2",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "cd5ed70c-c261-4556-b715-72acead197fa",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "cd5ed70c-c261-4556-b715-72acead197fa",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/cd5ed70c-c261-4556-b715-72acead197fa.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "2f5c250602da00ba380d5f55c698e656e1b01c1e7647abfdf9e5a4c1d46ca30c"
      },
      "format": "pcm_s16le",
      "sha256": "b84affd20a31b28c8e0245e8a852664e01edf4099eb1547d4713597fb7b86a21",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:23:59.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#58L1audio.recording.saved+25.81s

28 Sept 2026, 16:24:02 · agent

Event payload

{
  "id": "3e84d635-53f8-4d3b-b8dc-479815f12075",
  "version": 1,
  "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
  "turnId": null,
  "audioId": "dc74e120-fd8e-4689-b975-def6f7c8eac9",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "dc74e120-fd8e-4689-b975-def6f7c8eac9",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/dc74e120-fd8e-4689-b975-def6f7c8eac9.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "efea253c100a9a46b364e5e16b807c2f7189d71b8adadeff6c3867467a417298"
      },
      "format": "pcm_s16le",
      "sha256": "3e46b0f87c877c1f99912183ac139a1a3480a9ff4b3e30d1c310df7602c422ae",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:00.350Z",
    "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
    "participantId": "agent"
  }
}

#59L1audio.recording.saved+27.30s

28 Sept 2026, 16:24:03 · callee

Event payload

{
  "id": "c42de5e7-47a7-4085-b438-5509977e8574",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "963ec1a2-4238-44f8-bdd5-bdc8eb82d2cb",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "963ec1a2-4238-44f8-bdd5-bdc8eb82d2cb",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/963ec1a2-4238-44f8-bdd5-bdc8eb82d2cb.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "e5e3953175b02b64acde0d4a308641bd79a99b8c26cd01995d4ce7e5e89e985f"
      },
      "format": "pcm_s16le",
      "sha256": "fa38e0347230bf5e0160813b593556416f20fac494641ce546598f6be1cc998b",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:01.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#60L1audio.recording.saved+27.81s

28 Sept 2026, 16:24:04 · agent

Event payload

{
  "id": "6d3c9a6c-452b-493f-a2af-3479508b53cc",
  "version": 1,
  "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
  "turnId": null,
  "audioId": "d5d6f380-e3b3-4bac-912e-7d91c4a53bca",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "d5d6f380-e3b3-4bac-912e-7d91c4a53bca",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/d5d6f380-e3b3-4bac-912e-7d91c4a53bca.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "ef64e27fa3ad62971798079f049cacba24f8034ea59edc2824e1a140f6ecde2f"
      },
      "format": "pcm_s16le",
      "sha256": "10a8bdd8f395801a01553c4428205ef0e75d6515471120cb0217ea6fbe22b719",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:02.350Z",
    "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
    "participantId": "agent"
  }
}

#61L1audio.recording.saved+29.30s

28 Sept 2026, 16:24:05 · callee

Event payload

{
  "id": "e170be6e-5a2c-45a3-8251-2b9042dc4ede",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "08d03d2e-ba0e-4674-922d-85855c97f95d",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "08d03d2e-ba0e-4674-922d-85855c97f95d",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/08d03d2e-ba0e-4674-922d-85855c97f95d.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "c81d4919c650b0ed0227fe9f383a36c3b1da497e5e013e41a1588c473b63c85c"
      },
      "format": "pcm_s16le",
      "sha256": "2c9cfc502869bef2c5df71716590f2e552dfac15bdb14045a7efdef71be366fb",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:03.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#62L1audio.recording.saved+29.81s

28 Sept 2026, 16:24:06 · agent

Event payload

{
  "id": "4a59fdbc-5a2b-4cbd-9d6b-ea5c539203bf",
  "version": 1,
  "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
  "turnId": null,
  "audioId": "e01c6b7e-a25d-4247-bd17-327cee3e67cb",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "e01c6b7e-a25d-4247-bd17-327cee3e67cb",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/e01c6b7e-a25d-4247-bd17-327cee3e67cb.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "eb36ec26206544579661de9b17da25462f17d9c4371971055a843fa788240859"
      },
      "format": "pcm_s16le",
      "sha256": "89b427f6326cf0c0bfdd8db1882c6b647f40c260d7224de22b4028ac2d0b5461",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:04.350Z",
    "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
    "participantId": "agent"
  }
}

#63L1audio.recording.saved+31.30s

28 Sept 2026, 16:24:07 · callee

Event payload

{
  "id": "10a807a5-9427-4692-be21-2395f84cac33",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "0e66459a-7628-4fc8-89c5-2ac7a562f85d",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "0e66459a-7628-4fc8-89c5-2ac7a562f85d",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/0e66459a-7628-4fc8-89c5-2ac7a562f85d.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "45974f0c6a75534ef6124525bbee3ed8346a309a0921e63dd248455a61cc1c69"
      },
      "format": "pcm_s16le",
      "sha256": "07214a4be78c42848e2ff48646d0197aa635056abf81a0e3660a7c667c20b60c",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:05.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#64L1audio.recording.saved+31.81s

28 Sept 2026, 16:24:08 · agent

Event payload

{
  "id": "86e06d21-f90e-4239-a096-d27ff7beb87e",
  "version": 1,
  "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
  "turnId": null,
  "audioId": "31ab0182-bbb4-4e2d-ac6b-660bd9e11b3c",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "31ab0182-bbb4-4e2d-ac6b-660bd9e11b3c",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/31ab0182-bbb4-4e2d-ac6b-660bd9e11b3c.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "7589ce70134318ad3804bbc2c0315e75bede15b4811075274d126434c565c84f"
      },
      "format": "pcm_s16le",
      "sha256": "94bc10c41bf129a230a58c0290369b496ddcd0d33aa93fb3149dbb4ace3e9f3c",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:06.350Z",
    "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
    "participantId": "agent"
  }
}

#65L1audio.playback.finished+32.32s

28 Sept 2026, 16:24:08 · agent

Event payload

{
  "id": "0118ef4f-a67f-4fad-8764-8f8c87963a37",
  "version": 1,
  "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
    "participantId": "agent"
  }
}

#66DIALOGdialog.turn.completed+32.33s

28 Sept 2026, 16:24:08 · agent

Event payload

{
  "id": "c952474a-3d54-412c-9fba-463fc9590de9",
  "version": 1,
  "operationId": null,
  "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Hvala Vam na potvrdi. Razgovor se snima radi zaštite obe strane. Pozivam Vas da Vas obavestim o dospelim obavezama za kredit za uređaj, u iznosu od petsto devedeset devet dinara i trideset devet para. Da li ste čuli ove informacije?",
    "type": "dialog.turn.completed",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "4b6c69d5-d2be-4429-a16a-016c55fe790c",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "agent"
  }
}

#67L1audio.recording.saved+32.35s

28 Sept 2026, 16:24:08 · agent

Event payload

{
  "id": "c7e7ff7a-160e-44f8-8006-2e1284347c8e",
  "version": 1,
  "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
  "turnId": null,
  "audioId": "ef459304-7934-4be8-973f-838828d9640c",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "ef459304-7934-4be8-973f-838828d9640c",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/ef459304-7934-4be8-973f-838828d9640c.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "280b5e911a4cdba1dc4cdd94fae48249790f9aa9c3ed2e18848ea9a0a982ed0b"
      },
      "format": "pcm_s16le",
      "sha256": "6b921744813e49c2bfc1405ff770318a5ff4f2178e343cabfe3fd591b247e976",
      "channels": 1,
      "byteLength": 26880,
      "durationMs": 560,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:08.350Z",
    "operationId": "dd202f92-ae92-4a3a-84eb-cda6ab8e1526",
    "participantId": "agent"
  }
}

#68L1audio.recording.saved+33.29s

28 Sept 2026, 16:24:09 · callee

Event payload

{
  "id": "0c41b816-310e-4832-8186-12130e8137ec",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "fa916b76-6001-411d-b2b1-c4bd9b68d7f6",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "fa916b76-6001-411d-b2b1-c4bd9b68d7f6",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/fa916b76-6001-411d-b2b1-c4bd9b68d7f6.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "39850f37d57794623084fac23becf85e0c3c0b370cf7fb171dd89da69eb2a640"
      },
      "format": "pcm_s16le",
      "sha256": "3407c8807eb1f8cd61195f8545436ab0ee63418d0c92698f39ce0d8477f21c19",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:07.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#69L1speech.started+33.68s

28 Sept 2026, 16:24:10 · callee

Event payload

{
  "id": "51e98873-134f-4469-bd2e-06d3da4b1d2b",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 28412.616151000002,
    "type": "speech.started",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#70L1speech.stopped+33.77s

28 Sept 2026, 16:24:10 · callee

Event payload

{
  "id": "d488f942-4938-4c13-9ab9-f695f709198c",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 28508.616151000002,
    "type": "speech.stopped",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "silenceId": "b5e739a1-89f7-4ab8-b807-2c959c8ee944",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#71L1silence.soft+34.09s

28 Sept 2026, 16:24:10 · callee

Event payload

{
  "id": "e09d4d3a-9a31-4105-9111-ede9630ab88e",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 28828.616151000002,
    "type": "silence.soft",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "silenceId": "b5e739a1-89f7-4ab8-b807-2c959c8ee944",
    "durationMs": 320,
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#72L1vtt.transcript.delta+34.23s

28 Sept 2026, 16:24:10 · callee

Event payload

{
  "id": "57e7d211-e9e6-42dd-9e60-11978fe51956",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": "1252f906-a927-4c58-bc45-5214f6361f89",
  "audioId": null,
  "payload": {
    "text": " Da, da.",
    "type": "vtt.transcript.delta",
    "turnId": "1252f906-a927-4c58-bc45-5214f6361f89",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#73L1vtt.transcript.completed+34.23s

28 Sept 2026, 16:24:10 · callee

Event payload

{
  "id": "fb8c1976-19fe-41c0-9633-2fe815087698",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": "1252f906-a927-4c58-bc45-5214f6361f89",
  "audioId": null,
  "payload": {
    "text": "Da, da.",
    "type": "vtt.transcript.completed",
    "turnId": "1252f906-a927-4c58-bc45-5214f6361f89",
    "endedAt": "2026-09-28T14:24:10.359Z",
    "segmentId": "975e1100-a3b2-4ca8-b4f6-ad89403b43d3",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:10.263Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#74DIALOGdialog.response.preparing+34.24s

28 Sept 2026, 16:24:10

Event payload

{
  "id": "43ff5636-969c-40f0-ae6a-8e90f2558364",
  "version": 1,
  "operationId": null,
  "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
  "audioId": null,
  "payload": {
    "text": "Da, da.",
    "type": "dialog.response.preparing",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33"
  }
}

#75L1llm.started+34.24s

28 Sept 2026, 16:24:10 · agent

Event payload

{
  "id": "c3802ed1-8bba-4ca2-a99a-630d8bda8c7c",
  "version": 1,
  "operationId": "0eef1c7f-6f9a-4250-b05a-fe6bb8c45e7f",
  "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
  "audioId": null,
  "payload": {
    "mode": "merged",
    "type": "llm.started",
    "goalId": "637242c8-97c0-4024-8bf4-6486f33d95f7",
    "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
    "purpose": "goal_turn",
    "provider": "openai",
    "goalIndex": 1,
    "iteration": 1,
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "0eef1c7f-6f9a-4250-b05a-fe6bb8c45e7f",
    "retryAllowed": true,
    "participantId": "agent"
  }
}

#76L1silence.committed+34.48s

28 Sept 2026, 16:24:11 · callee

Event payload

{
  "id": "407fc3b0-ed2a-4d7a-ba34-b6e0de4c3b99",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 29212.616151000002,
    "type": "silence.committed",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "silenceId": "b5e739a1-89f7-4ab8-b807-2c959c8ee944",
    "durationMs": 704,
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#77DIALOGdialog.turn.started+34.48s

28 Sept 2026, 16:24:11 · agent

Event payload

{
  "id": "101c1b5d-88fa-40f5-9c8c-e28202b90140",
  "version": 1,
  "operationId": null,
  "turnId": "1a062371-aa62-4787-b332-a60e63a5ac1e",
  "audioId": null,
  "payload": {
    "kind": "filler",
    "text": "Samo trenutak.",
    "type": "dialog.turn.started",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "1a062371-aa62-4787-b332-a60e63a5ac1e",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "agent"
  }
}

#78L1audio.playback.started+34.50s

28 Sept 2026, 16:24:11 · agent

Event payload

{
  "id": "2d7e30e8-05d3-4b47-a903-4f4a8f86e7d4",
  "version": 1,
  "operationId": "853b9017-34db-4088-9a7d-ef98c97ceb9b",
  "turnId": null,
  "audioId": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Samo trenutak.",
      "asset": {
        "id": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
        "key": "fillers/elevenlabs-deba92fb780196bd/5163f8dd-3cfc-439d-a517-9d082ff5f389.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "3e85277aae78e1d14a04c62294de7be0490f94fadf132b9faa578b17f2cbe399"
      },
      "format": "pcm_s16le",
      "sha256": "8982969394bda34e9f2bf882b2784cede57b4f965f70d33524cba67dcc532615",
      "channels": 1,
      "byteLength": 46080,
      "durationMs": 960,
      "sampleRate": 24000
    },
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "853b9017-34db-4088-9a7d-ef98c97ceb9b",
    "participantId": "agent"
  }
}

#79L1audio.recording.saved+35.30s

28 Sept 2026, 16:24:11 · callee

Event payload

{
  "id": "c0eff10e-ea03-4e5c-81b9-e361bcdd145d",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "3b0add55-e158-45a5-a422-09fba5be6dcc",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "3b0add55-e158-45a5-a422-09fba5be6dcc",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/3b0add55-e158-45a5-a422-09fba5be6dcc.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "f309f2e4302b2af15b793d4b8a5fc3e958d449aed73116cbace0316268631a52"
      },
      "format": "pcm_s16le",
      "sha256": "b1e34461a587ce5a5f44b3c4ff5a5931ec4b258a8bd250e88cdf7fdb51c4e4a4",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:09.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#80L1audio.playback.finished+35.77s

28 Sept 2026, 16:24:12 · agent

Event payload

{
  "id": "f38baf58-af75-45d1-9be6-ff4d2081cf5d",
  "version": 1,
  "operationId": "853b9017-34db-4088-9a7d-ef98c97ceb9b",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "853b9017-34db-4088-9a7d-ef98c97ceb9b",
    "participantId": "agent"
  }
}

#81DIALOGdialog.turn.completed+35.77s

28 Sept 2026, 16:24:12 · agent

Event payload

{
  "id": "e110e0eb-65f9-4727-9251-306c59cfd421",
  "version": 1,
  "operationId": null,
  "turnId": "1a062371-aa62-4787-b332-a60e63a5ac1e",
  "audioId": null,
  "payload": {
    "kind": "filler",
    "text": "Samo trenutak.",
    "type": "dialog.turn.completed",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "1a062371-aa62-4787-b332-a60e63a5ac1e",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "agent"
  }
}

#82L1audio.recording.saved+35.79s

28 Sept 2026, 16:24:12 · agent

Event payload

{
  "id": "84a3ac9d-317f-4989-af20-abe3c8edcc22",
  "version": 1,
  "operationId": "853b9017-34db-4088-9a7d-ef98c97ceb9b",
  "turnId": null,
  "audioId": "15e25d10-1ff7-4343-9a09-db50e3f66b8b",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "15e25d10-1ff7-4343-9a09-db50e3f66b8b",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/15e25d10-1ff7-4343-9a09-db50e3f66b8b.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "912ea1310bb98623945d7c7d1e0d9e5fd32392b80e818e81e4fd43d1b5f10432"
      },
      "format": "pcm_s16le",
      "sha256": "019726fba4d743ff7f3299daa52cddc5e1fd5893590f162e57c2200ce8021d6a",
      "channels": 1,
      "byteLength": 60480,
      "durationMs": 1260,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:11.093Z",
    "operationId": "853b9017-34db-4088-9a7d-ef98c97ceb9b",
    "participantId": "agent"
  }
}

#83L1llm.finished+36.04s

28 Sept 2026, 16:24:12 · agent

Event payload

{
  "id": "c851c04b-110b-4f62-b7dd-5dc89d27105a",
  "version": 1,
  "operationId": "0eef1c7f-6f9a-4250-b05a-fe6bb8c45e7f",
  "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
  "audioId": null,
  "payload": {
    "mode": "merged",
    "type": "llm.finished",
    "goalId": "637242c8-97c0-4024-8bf4-6486f33d95f7",
    "reason": "Sagovornica je identifikovana kao Milica Smiljanić, agent je obavestila o snimanju razgovora, nazivu proizvoda i dospelom iznosu, a sagovornica je jasno potvrdila da je čula informacije.",
    "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
    "values": [
      {
        "path": "customer.isIdentified",
        "value": true
      }
    ],
    "purpose": "goal_turn",
    "nextTurn": null,
    "provider": "openai",
    "completed": true,
    "elapsedMs": 1789,
    "goalIndex": 1,
    "iteration": 1,
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "stopReason": null,
    "operationId": "0eef1c7f-6f9a-4250-b05a-fe6bb8c45e7f",
    "participantId": "agent"
  }
}

#84DIALOGdialog.response.ready+36.07s

28 Sept 2026, 16:24:12

Event payload

{
  "id": "6ffceb1e-02c1-45c8-bb99-7a0681aeb073",
  "version": 1,
  "operationId": null,
  "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
  "audioId": null,
  "payload": {
    "text": "Kada možete da izmirite dospele obaveze?",
    "type": "dialog.response.ready",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33"
  }
}

#85DIALOGdialog.answer_received+36.07s

28 Sept 2026, 16:24:12 · callee

Event payload

{
  "id": "1cce1351-aad3-4481-ac01-91a3d52ed61c",
  "version": 1,
  "operationId": null,
  "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
  "audioId": null,
  "payload": {
    "text": "Da, da.",
    "type": "dialog.answer_received",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "callee"
  }
}

#86DIALOGdialog.goal.evaluated+36.08s

28 Sept 2026, 16:24:12

Event payload

{
  "id": "2b2b6511-a57c-4dad-86ed-e8682f4a8c8c",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "key": "isInformed",
    "type": "dialog.goal.evaluated",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "goalId": "637242c8-97c0-4024-8bf4-6486f33d95f7",
    "reason": "Sagovornica je identifikovana kao Milica Smiljanić, agent je obavestila o snimanju razgovora, nazivu proizvoda i dospelom iznosu, a sagovornica je jasno potvrdila da je čula informacije.",
    "values": {
      "phone": "+381643515959",
      "customer": {
        "name": "Milica Smiljanić",
        "phone": "+381643515959",
        "isIdentified": true
      },
      "isInformed": true,
      "isIdentified": true,
      "hasPaymentResponse": false
    },
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "completed": true,
    "goalIndex": 1,
    "iteration": 1
  }
}

#87DIALOGdialog.goal.completed+36.08s

28 Sept 2026, 16:24:12

Event payload

{
  "id": "c7b664b2-5e19-4214-bd10-ee1a0e712637",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.goal.completed",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "goalId": "637242c8-97c0-4024-8bf4-6486f33d95f7",
    "reason": "Sagovornica je identifikovana kao Milica Smiljanić, agent je obavestila o snimanju razgovora, nazivu proizvoda i dospelom iznosu, a sagovornica je jasno potvrdila da je čula informacije.",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "goalIndex": 1,
    "iteration": 1
  }
}

#88DIALOGdialog.goal.started+36.09s

28 Sept 2026, 16:24:12

Event payload

{
  "id": "d30e9238-d2eb-4f6c-8510-0ee9127eee87",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "name": "Yettel · Odgovor o uplati",
    "type": "dialog.goal.started",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "goalId": "f01749c0-5ea9-47a0-94c6-db76dcf7bb5a",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "goalIndex": 2
  }
}

#89DIALOGdialog.turn.started+36.10s

28 Sept 2026, 16:24:12 · agent

Event payload

{
  "id": "8836c6a2-e49a-43c2-b86a-388dbe48f67b",
  "version": 1,
  "operationId": null,
  "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Kada možete da izmirite dospele obaveze?",
    "type": "dialog.turn.started",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "agent"
  }
}

#90L1audio.playback.started+36.11s

28 Sept 2026, 16:24:12 · agent

Event payload

{
  "id": "e8ceb6b1-187b-46ec-b315-686d2e4bc7d7",
  "version": 1,
  "operationId": "d211ec27-fa2b-4315-8ad6-aefbf2cbef5d",
  "turnId": null,
  "audioId": "2c6735c3-eb70-421a-a54f-0bc5af195684",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Kada možete da izmirite dospele obaveze?",
      "asset": {
        "id": "2c6735c3-eb70-421a-a54f-0bc5af195684",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/generated/2c6735c3-eb70-421a-a54f-0bc5af195684.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "356e5da296820d442e4f05da8bf6c72eac371dc50b6af6a8487a9e7263cad355"
      },
      "format": "pcm_s16le",
      "sha256": "230bda8aa788769e90583f8858f30458b71c5b705d659fefa40df83b716aad02",
      "channels": 1,
      "byteLength": 113280,
      "durationMs": 2360,
      "sampleRate": 24000
    },
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "d211ec27-fa2b-4315-8ad6-aefbf2cbef5d",
    "participantId": "agent"
  }
}

#91L1audio.recording.saved+37.30s

28 Sept 2026, 16:24:13 · callee

Event payload

{
  "id": "8c4f8ebd-80f7-4662-8c65-d8b8123c5887",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "21e8aabc-1745-42e6-93c8-3bcc15a190a1",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "21e8aabc-1745-42e6-93c8-3bcc15a190a1",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/21e8aabc-1745-42e6-93c8-3bcc15a190a1.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "d8af40be421cd80ee2d88d543a77136ec80e7f32cc7a45e59ae8b73f16ae9744"
      },
      "format": "pcm_s16le",
      "sha256": "7cc4fad3ccd5efb1cb09e57eab9d745e622bcdd973b77262b9ac0061ff36f730",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:11.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#92L1audio.recording.saved+38.17s

28 Sept 2026, 16:24:14 · agent

Event payload

{
  "id": "a98083f3-4f45-4e90-9a06-e975cf0e7285",
  "version": 1,
  "operationId": "d211ec27-fa2b-4315-8ad6-aefbf2cbef5d",
  "turnId": null,
  "audioId": "798cfa41-0155-4ea4-b9ae-fcbe42b65c14",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "798cfa41-0155-4ea4-b9ae-fcbe42b65c14",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/798cfa41-0155-4ea4-b9ae-fcbe42b65c14.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "65e7e1d687d3804d5389758f8ff1feaef7b77f5e16f10d5461ff1bd3ad2afd54"
      },
      "format": "pcm_s16le",
      "sha256": "5f5832e2b70ef0d96f99dd465ddc5b6d8fc94d6cadbcd9a39746780542ace42d",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:12.700Z",
    "operationId": "d211ec27-fa2b-4315-8ad6-aefbf2cbef5d",
    "participantId": "agent"
  }
}

#93L1audio.playback.finished+38.77s

28 Sept 2026, 16:24:15 · agent

Event payload

{
  "id": "b303426b-b582-42a9-a127-c29e52798bb7",
  "version": 1,
  "operationId": "d211ec27-fa2b-4315-8ad6-aefbf2cbef5d",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "d211ec27-fa2b-4315-8ad6-aefbf2cbef5d",
    "participantId": "agent"
  }
}

#94DIALOGdialog.turn.completed+38.78s

28 Sept 2026, 16:24:15 · agent

Event payload

{
  "id": "c5d88ce2-fe98-4b9c-b5c3-8d3975aeb24e",
  "version": 1,
  "operationId": null,
  "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Kada možete da izmirite dospele obaveze?",
    "type": "dialog.turn.completed",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "6926a744-fe5b-4193-9fc3-1e9a8139cef4",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "agent"
  }
}

#95L1audio.recording.saved+38.80s

28 Sept 2026, 16:24:15 · agent

Event payload

{
  "id": "d78dd1be-f2fa-4ae8-b04f-d3cf45ecddff",
  "version": 1,
  "operationId": "d211ec27-fa2b-4315-8ad6-aefbf2cbef5d",
  "turnId": null,
  "audioId": "c24afe79-189b-42b7-9486-3aa0957de00e",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "c24afe79-189b-42b7-9486-3aa0957de00e",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/c24afe79-189b-42b7-9486-3aa0957de00e.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "e1d43db979fa4ad29c277cb1d02db648def11e5f253e2b3a601f036e1bdfb2d5"
      },
      "format": "pcm_s16le",
      "sha256": "924a1e92970451bb60668c5572d6835b0bb4ab26918ebdc50bdf05c530c6a6cc",
      "channels": 1,
      "byteLength": 31680,
      "durationMs": 660,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:14.700Z",
    "operationId": "d211ec27-fa2b-4315-8ad6-aefbf2cbef5d",
    "participantId": "agent"
  }
}

#96L1audio.recording.saved+39.30s

28 Sept 2026, 16:24:15 · callee

Event payload

{
  "id": "17e0fe1b-54c4-41f3-a16d-22027859724a",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "bb81cd77-eb3e-4a7a-8ec5-838d613d8a04",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "bb81cd77-eb3e-4a7a-8ec5-838d613d8a04",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/bb81cd77-eb3e-4a7a-8ec5-838d613d8a04.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "eff55edd5e6279ea41fa942e96bd2cb02102e6f32c597d872978929fac8a8658"
      },
      "format": "pcm_s16le",
      "sha256": "87ef4ca102722414da5ba459281ccf31dc83d546af24d4a53a28548fd5dd7c5d",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:13.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#97L1speech.started+40.20s

28 Sept 2026, 16:24:16 · callee

Event payload

{
  "id": "0931f201-c545-4161-afe6-584c74151288",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 34940.616150999995,
    "type": "speech.started",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#98L1speech.stopped+40.33s

28 Sept 2026, 16:24:16 · callee

Event payload

{
  "id": "d23c99df-1ce9-4af5-8c24-873dc0062ba4",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 35068.616150999995,
    "type": "speech.stopped",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "silenceId": "746c592b-4635-4096-8e26-d61e507e4446",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#99L1silence.soft+40.65s

28 Sept 2026, 16:24:17 · callee

Event payload

{
  "id": "80b65eb0-f135-4bd8-8adf-12f7e72e2dc7",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 35388.616150999995,
    "type": "silence.soft",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "silenceId": "746c592b-4635-4096-8e26-d61e507e4446",
    "durationMs": 320,
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#100L1vtt.transcript.delta+40.79s

28 Sept 2026, 16:24:17 · callee

Event payload

{
  "id": "7764ece4-7c71-42bf-bf5e-7ea7d8396f52",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": "ef0f2b2d-3abe-4883-b598-5e2bbb5dd661",
  "audioId": null,
  "payload": {
    "text": " Od prvog.",
    "type": "vtt.transcript.delta",
    "turnId": "ef0f2b2d-3abe-4883-b598-5e2bbb5dd661",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#101L1vtt.transcript.completed+40.80s

28 Sept 2026, 16:24:17 · callee

Event payload

{
  "id": "e354959e-190f-4138-b375-f7ed82aa7017",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": "ef0f2b2d-3abe-4883-b598-5e2bbb5dd661",
  "audioId": null,
  "payload": {
    "text": "Od prvog.",
    "type": "vtt.transcript.completed",
    "turnId": "ef0f2b2d-3abe-4883-b598-5e2bbb5dd661",
    "endedAt": "2026-09-28T14:24:16.919Z",
    "segmentId": "1216796c-2187-46c8-a4cd-b95319698bcc",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:16.791Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#102DIALOGdialog.response.preparing+40.80s

28 Sept 2026, 16:24:17

Event payload

{
  "id": "42e62076-2d17-42f8-8a91-84e31145eb05",
  "version": 1,
  "operationId": null,
  "turnId": "8a2181fb-688d-4e65-8420-827e4247277f",
  "audioId": null,
  "payload": {
    "text": "Od prvog.",
    "type": "dialog.response.preparing",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "8a2181fb-688d-4e65-8420-827e4247277f",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33"
  }
}

#103L1llm.started+40.81s

28 Sept 2026, 16:24:17 · agent

Event payload

{
  "id": "fb88a1be-2bbf-43a4-9db3-b0ccbb0dfb18",
  "version": 1,
  "operationId": "108f296e-1ea9-4266-8744-aa9446fc951a",
  "turnId": "8a2181fb-688d-4e65-8420-827e4247277f",
  "audioId": null,
  "payload": {
    "mode": "merged",
    "type": "llm.started",
    "goalId": "f01749c0-5ea9-47a0-94c6-db76dcf7bb5a",
    "turnId": "8a2181fb-688d-4e65-8420-827e4247277f",
    "purpose": "goal_turn",
    "provider": "openai",
    "goalIndex": 2,
    "iteration": 1,
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "108f296e-1ea9-4266-8744-aa9446fc951a",
    "retryAllowed": true,
    "participantId": "agent"
  }
}

#104L1silence.committed+41.04s

28 Sept 2026, 16:24:17 · callee

Event payload

{
  "id": "631799a5-909b-4a62-a599-5332698a7cb9",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 35772.616150999995,
    "type": "silence.committed",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "silenceId": "746c592b-4635-4096-8e26-d61e507e4446",
    "durationMs": 704,
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#105DIALOGdialog.turn.started+41.04s

28 Sept 2026, 16:24:17 · agent

Event payload

{
  "id": "c9f78c34-b75c-4d32-99e3-dae80a230ca6",
  "version": 1,
  "operationId": null,
  "turnId": "36a5f681-80f9-475e-ae19-0b59d9050e9d",
  "audioId": null,
  "payload": {
    "kind": "filler",
    "text": "Samo trenutak.",
    "type": "dialog.turn.started",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "36a5f681-80f9-475e-ae19-0b59d9050e9d",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "agent"
  }
}

#106L1audio.playback.started+41.05s

28 Sept 2026, 16:24:17 · agent

Event payload

{
  "id": "8ce116e2-c7fc-463b-98de-d621d1df5905",
  "version": 1,
  "operationId": "7e6c95a9-2a85-4d09-9306-424c555193d5",
  "turnId": null,
  "audioId": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Samo trenutak.",
      "asset": {
        "id": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
        "key": "fillers/elevenlabs-deba92fb780196bd/5163f8dd-3cfc-439d-a517-9d082ff5f389.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "3e85277aae78e1d14a04c62294de7be0490f94fadf132b9faa578b17f2cbe399"
      },
      "format": "pcm_s16le",
      "sha256": "8982969394bda34e9f2bf882b2784cede57b4f965f70d33524cba67dcc532615",
      "channels": 1,
      "byteLength": 46080,
      "durationMs": 960,
      "sampleRate": 24000
    },
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "7e6c95a9-2a85-4d09-9306-424c555193d5",
    "participantId": "agent"
  }
}

#107L1audio.recording.saved+41.30s

28 Sept 2026, 16:24:17 · callee

Event payload

{
  "id": "19607fa6-18ce-43f0-b4a9-13fd427e3f15",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "57560551-a4ec-4fd6-8bcc-6e3dae4e8e5a",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "57560551-a4ec-4fd6-8bcc-6e3dae4e8e5a",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/57560551-a4ec-4fd6-8bcc-6e3dae4e8e5a.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "54f5cb18092aed8c575ae85095a543cced0e21ac42c516bc9f2d603d991c7cd4"
      },
      "format": "pcm_s16le",
      "sha256": "d809d391286622e03c263a0205f5bc0b2cc97c4d7839707b0013f5a7c3567352",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:15.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#108L1audio.playback.finished+42.32s

28 Sept 2026, 16:24:18 · agent

Event payload

{
  "id": "7c9b3a66-9bba-438f-9bef-db99cb088da5",
  "version": 1,
  "operationId": "7e6c95a9-2a85-4d09-9306-424c555193d5",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "7e6c95a9-2a85-4d09-9306-424c555193d5",
    "participantId": "agent"
  }
}

#109DIALOGdialog.turn.completed+42.34s

28 Sept 2026, 16:24:18 · agent

Event payload

{
  "id": "662abde7-60e8-4390-b10f-e0ac33acfef8",
  "version": 1,
  "operationId": null,
  "turnId": "36a5f681-80f9-475e-ae19-0b59d9050e9d",
  "audioId": null,
  "payload": {
    "kind": "filler",
    "text": "Samo trenutak.",
    "type": "dialog.turn.completed",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "36a5f681-80f9-475e-ae19-0b59d9050e9d",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "agent"
  }
}

#110L1audio.recording.saved+42.35s

28 Sept 2026, 16:24:18 · agent

Event payload

{
  "id": "fe9100c0-7b24-43ec-b331-ea4f312e657a",
  "version": 1,
  "operationId": "7e6c95a9-2a85-4d09-9306-424c555193d5",
  "turnId": null,
  "audioId": "7471dc0e-9121-45df-8913-666707456bd9",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "7471dc0e-9121-45df-8913-666707456bd9",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/7471dc0e-9121-45df-8913-666707456bd9.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "912ea1310bb98623945d7c7d1e0d9e5fd32392b80e818e81e4fd43d1b5f10432"
      },
      "format": "pcm_s16le",
      "sha256": "019726fba4d743ff7f3299daa52cddc5e1fd5893590f162e57c2200ce8021d6a",
      "channels": 1,
      "byteLength": 60480,
      "durationMs": 1260,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:17.651Z",
    "operationId": "7e6c95a9-2a85-4d09-9306-424c555193d5",
    "participantId": "agent"
  }
}

#111L1audio.recording.saved+43.30s

28 Sept 2026, 16:24:19 · callee

Event payload

{
  "id": "7acbb2f0-441a-4626-ba14-1e90ce508e33",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "5ea0e08e-fce5-4a4a-ba52-3a0116e2e94b",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "5ea0e08e-fce5-4a4a-ba52-3a0116e2e94b",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/5ea0e08e-fce5-4a4a-ba52-3a0116e2e94b.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "1e73c582c1311966c805eed7df24c49dd45f41e68593eaab1377d30089ec142f"
      },
      "format": "pcm_s16le",
      "sha256": "ffed358fc858ffdcea0cc7824f74b4447deca5e56418d577bafbdf4805e6bca3",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:17.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#112L1llm.finished+44.27s

28 Sept 2026, 16:24:20 · agent

Event payload

{
  "id": "6c53c2b2-2090-4578-8fe6-7d6af22c58e0",
  "version": 1,
  "operationId": "108f296e-1ea9-4266-8744-aa9446fc951a",
  "turnId": "8a2181fb-688d-4e65-8420-827e4247277f",
  "audioId": null,
  "payload": {
    "mode": "merged",
    "type": "llm.finished",
    "goalId": "f01749c0-5ea9-47a0-94c6-db76dcf7bb5a",
    "reason": "Sagovornica je jasno odgovorila da može da plati od prvog, što zadovoljava kriterijum za jasan odgovor o uplati.",
    "turnId": "8a2181fb-688d-4e65-8420-827e4247277f",
    "values": [
      {
        "path": "payment.status",
        "value": "promised"
      },
      {
        "path": "payment.response",
        "value": "Od prvog"
      },
      {
        "path": "payment.dateSpoken",
        "value": "prvog"
      }
    ],
    "purpose": "goal_turn",
    "nextTurn": null,
    "provider": "openai",
    "completed": true,
    "elapsedMs": 3453,
    "goalIndex": 2,
    "iteration": 1,
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "stopReason": null,
    "operationId": "108f296e-1ea9-4266-8744-aa9446fc951a",
    "participantId": "agent"
  }
}

#113DIALOGdialog.response.ready+44.27s

28 Sept 2026, 16:24:20

Event payload

{
  "id": "fdd9bea0-05e0-4b93-b338-5b5fbfc49949",
  "version": 1,
  "operationId": null,
  "turnId": "8a2181fb-688d-4e65-8420-827e4247277f",
  "audioId": null,
  "payload": {
    "text": "",
    "type": "dialog.response.ready",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "8a2181fb-688d-4e65-8420-827e4247277f",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33"
  }
}

#114DIALOGdialog.answer_received+44.28s

28 Sept 2026, 16:24:20 · callee

Event payload

{
  "id": "bcfe832c-011d-498e-9dce-2ad90cf8900a",
  "version": 1,
  "operationId": null,
  "turnId": "8a2181fb-688d-4e65-8420-827e4247277f",
  "audioId": null,
  "payload": {
    "text": "Od prvog.",
    "type": "dialog.answer_received",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "turnId": "8a2181fb-688d-4e65-8420-827e4247277f",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "participantId": "callee"
  }
}

#115DIALOGdialog.goal.evaluated+44.28s

28 Sept 2026, 16:24:20

Event payload

{
  "id": "4943e118-3f97-4b6e-b6df-c5cee10f731a",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "key": "hasPaymentResponse",
    "type": "dialog.goal.evaluated",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "goalId": "f01749c0-5ea9-47a0-94c6-db76dcf7bb5a",
    "reason": "Sagovornica je jasno odgovorila da može da plati od prvog, što zadovoljava kriterijum za jasan odgovor o uplati.",
    "values": {
      "phone": "+381643515959",
      "payment": {
        "status": "promised",
        "response": "Od prvog",
        "dateSpoken": "prvog"
      },
      "customer": {
        "name": "Milica Smiljanić",
        "phone": "+381643515959",
        "isIdentified": true
      },
      "isInformed": true,
      "isIdentified": true,
      "hasPaymentResponse": true
    },
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "completed": true,
    "goalIndex": 2,
    "iteration": 1
  }
}

#116DIALOGdialog.goal.completed+44.29s

28 Sept 2026, 16:24:20

Event payload

{
  "id": "eb575546-e81d-4fdd-a1d3-0051e5f85d54",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.goal.completed",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "goalId": "f01749c0-5ea9-47a0-94c6-db76dcf7bb5a",
    "reason": "Sagovornica je jasno odgovorila da može da plati od prvog, što zadovoljava kriterijum za jasan odgovor o uplati.",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "goalIndex": 2,
    "iteration": 1
  }
}

#117DIALOGdialog.goal_achieved+44.30s

28 Sept 2026, 16:24:20

Event payload

{
  "id": "377ff2ab-5f48-4be6-9737-a40fd01993f5",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.goal_achieved",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "reason": "All agent goals completed.",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33"
  }
}

#118CALLcall.participant_left+44.32s

28 Sept 2026, 16:24:20 · callee

Event payload

{
  "id": "1f86ef66-8013-4b5b-91ae-24d0546b78c5",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_left",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "reason": "All agent goals completed.",
    "participantId": "callee"
  }
}

#119CALLcall.ended+44.32s

28 Sept 2026, 16:24:20

Event payload

{
  "id": "e143f5f1-41ef-49a2-86d0-7afde205c975",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.ended",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "reason": "All agent goals completed."
  }
}

#120DIALOGdialog.ended+44.32s

28 Sept 2026, 16:24:20

Event payload

{
  "id": "726df9ce-d3cf-4920-85b8-e6bb2ab38adc",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ended",
    "callId": "36b3662b-750a-4310-a0d4-32228f7a36dd",
    "reason": "All agent goals completed.",
    "dialogId": "1b5a53de-cfd8-408f-a200-90f36504aa33"
  }
}

#121L1vtt.transcript.delta+44.45s

28 Sept 2026, 16:24:21 · callee

Event payload

{
  "id": "769f60f1-100d-4f85-82d5-4d0dac44f538",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": "76457d08-fc09-411d-90bd-c621588b24ad",
  "audioId": null,
  "payload": {
    "text": " ",
    "type": "vtt.transcript.delta",
    "turnId": "76457d08-fc09-411d-90bd-c621588b24ad",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#122L1vtt.finished+44.45s

28 Sept 2026, 16:24:21 · callee

Event payload

{
  "id": "8cfcd0d5-132f-4316-b57c-f405a37e01ff",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "vtt.finished",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

#123L1audio.recording.saved+44.48s

28 Sept 2026, 16:24:21 · callee

Event payload

{
  "id": "02ee7b03-6d23-4f92-85e2-81a21a87e3e1",
  "version": 1,
  "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
  "turnId": null,
  "audioId": "b10778a3-9464-4427-8eb7-52d198ff0201",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "b10778a3-9464-4427-8eb7-52d198ff0201",
        "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/b10778a3-9464-4427-8eb7-52d198ff0201.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "76097bb3d1a67605bfcd60da807b385c4ab61159152e8dba11fc892cd3812f33"
      },
      "format": "pcm_s16le",
      "sha256": "477f9567b545ca215170776d36b4ff08dd163552b7c139e2db9f3fa3a3650c18",
      "channels": 1,
      "byteLength": 48960,
      "durationMs": 1020,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "1b5a53de-cfd8-408f-a200-90f36504aa33",
    "startedAt": "2026-09-28T14:24:19.879Z",
    "operationId": "be5832e3-7ad4-4757-b867-a49cce17ee95",
    "participantId": "callee"
  }
}

Stored audio

40 assets

goal-1efddd5a-2fc5-404c-ae61-dcc5bae94600-template

“Dobar dan, ovde Jelena, digitalni agent Yettel banke. Da li ste Vi Milica Smiljanić?”

5.49s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "8ba0cc6b-dfef-439e-ba19-2c5ad49147db",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/generated/8ba0cc6b-dfef-439e-ba19-2c5ad49147db.wav",
  "sha256": "220a96f046bd50e092d85c6b8b9a4ccc2095291f14e0a9fda485e2789c4d0397"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "2375669e-13bf-40a1-b56c-523dcc1e6a64",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/2375669e-13bf-40a1-b56c-523dcc1e6a64.wav",
  "sha256": "2072fa1051eb6ba271771bcf2d659d8f03e4fb4cd7bfe895f6367610132b8b0b"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "80d7547e-cf86-434e-8178-862ea0033fb0",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/80d7547e-cf86-434e-8178-862ea0033fb0.wav",
  "sha256": "a8fbcb787214c8d22dbdd9691fb6972b38fb68ded0e1938f5f2c5f1066d87684"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "dd4dc2e5-632c-45a3-ab89-4a0be3b2219e",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/dd4dc2e5-632c-45a3-ab89-4a0be3b2219e.wav",
  "sha256": "770406ac8b0a7fee1eebae6a0c67c6d815f59473347efb63c638c4166e9a8033"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "14e4a730-497c-4b60-b1d9-b3569c78e4aa",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/14e4a730-497c-4b60-b1d9-b3569c78e4aa.wav",
  "sha256": "3733d1e0a5f20398c7b9139b6b6d671849dce05c57d64b076bfcd07afb6690ae"
}

Precompiled greeting

1.80s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "2f5020d1-1b60-4208-9b90-394966482120",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/2f5020d1-1b60-4208-9b90-394966482120.wav",
  "sha256": "21f4c23317db78289a35db1f889aa5803518e7c93189c4c23ff763d4daf34407"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "38bdc6b7-547a-49cc-88ae-a64a52961d2f",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/38bdc6b7-547a-49cc-88ae-a64a52961d2f.wav",
  "sha256": "d6778449cc849eff21546becce7f9ac767f2f850b64e71ca3805e9158a3bc32a"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "b5df5c3b-4087-4926-99a4-2522146a1059",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/b5df5c3b-4087-4926-99a4-2522146a1059.wav",
  "sha256": "de250946e7766b482f5b2b75b70fae632c1b35fe4e9c6a02897b56c52c6dd10d"
}

filler:753a42d06f2b00b4e57147e3d21a272888ad5c98226f7f2cb873d5abcc9c8e4f

“Samo trenutak.”

0.96s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
  "bucket": "livekit-node-stage",
  "key": "fillers/elevenlabs-deba92fb780196bd/5163f8dd-3cfc-439d-a517-9d082ff5f389.wav",
  "sha256": "3e85277aae78e1d14a04c62294de7be0490f94fadf132b9faa578b17f2cbe399"
}

Precompiled greeting

1.26s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "867b39c0-0187-461e-a430-bee0c75b6db8",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/867b39c0-0187-461e-a430-bee0c75b6db8.wav",
  "sha256": "912ea1310bb98623945d7c7d1e0d9e5fd32392b80e818e81e4fd43d1b5f10432"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "c7d6c854-71a7-4e3b-845b-d7eb2ca5982d",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/c7d6c854-71a7-4e3b-845b-d7eb2ca5982d.wav",
  "sha256": "3dffbc1d67e856d476c9dbd1635edc997b4ea3dfb8b56854fb009a34d8a5241c"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "5d850060-ad3e-4e63-9674-7731a27f94f7",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/5d850060-ad3e-4e63-9674-7731a27f94f7.wav",
  "sha256": "2325dd05065b127a7cfc6f93fa7be45d228ddfa594672cb989bf4a046b6bf9d8"
}

goal-637242c8-97c0-4024-8bf4-6486f33d95f7-template

“Hvala Vam na potvrdi. Razgovor se snima radi zaštite obe strane. Pozivam Vas da Vas obavestim o dospelim obavezama za kredit za uređaj, u iznosu od petsto devedeset devet dinara i trideset devet para. Da li ste čuli ove informacije?”

14.26s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "4a902dd3-70ae-40db-9a46-a59c2a5af100",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/generated/4a902dd3-70ae-40db-9a46-a59c2a5af100.wav",
  "sha256": "be5ebc75d482f8ba57d80d74b3d0617d7cd98f7e9ae058ed0d38d4cb0baea963"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "4773f637-1070-4521-9d04-03e53f4dc5d8",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/4773f637-1070-4521-9d04-03e53f4dc5d8.wav",
  "sha256": "b5dbc9e0cc249c7a2c3a9a197ecb0e20ba7be30a41dff942ba656a23b9b4ecd8"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "49e8b735-2c6a-42d6-ae0b-8ba21f25abd2",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/49e8b735-2c6a-42d6-ae0b-8ba21f25abd2.wav",
  "sha256": "04544fe9add46d032882c2ce338907005f089b58030fc02390d3366897e29d4d"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "d02a2efa-86b8-4a28-9092-c7913871bc6d",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/d02a2efa-86b8-4a28-9092-c7913871bc6d.wav",
  "sha256": "ac5a7f7c5e6f159e43ee418a269eb8b5530948ba39c549745018079a8810c463"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "ad92e07c-9dcb-4a6a-88eb-cf80aa580561",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/ad92e07c-9dcb-4a6a-88eb-cf80aa580561.wav",
  "sha256": "dc0bbc2a0349b284acf8587fec07676a6f320dd6cd11e838a84557dc26a983ca"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "a750e5e1-08ef-4019-b888-3caf6f1070d3",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/a750e5e1-08ef-4019-b888-3caf6f1070d3.wav",
  "sha256": "253b0f50be09aadd82b19ab6fc47d55e6bd613d6d567cba4b50b68d531cc77f4"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "07ba1447-0056-4ec3-993c-55f962fb918f",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/07ba1447-0056-4ec3-993c-55f962fb918f.wav",
  "sha256": "0293c9c3ffd2886eec53b4cc26a8652ca046035e36e6061fcd6f75ef2e3083d8"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "cd5ed70c-c261-4556-b715-72acead197fa",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/cd5ed70c-c261-4556-b715-72acead197fa.wav",
  "sha256": "2f5c250602da00ba380d5f55c698e656e1b01c1e7647abfdf9e5a4c1d46ca30c"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "dc74e120-fd8e-4689-b975-def6f7c8eac9",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/dc74e120-fd8e-4689-b975-def6f7c8eac9.wav",
  "sha256": "efea253c100a9a46b364e5e16b807c2f7189d71b8adadeff6c3867467a417298"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "963ec1a2-4238-44f8-bdd5-bdc8eb82d2cb",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/963ec1a2-4238-44f8-bdd5-bdc8eb82d2cb.wav",
  "sha256": "e5e3953175b02b64acde0d4a308641bd79a99b8c26cd01995d4ce7e5e89e985f"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "d5d6f380-e3b3-4bac-912e-7d91c4a53bca",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/d5d6f380-e3b3-4bac-912e-7d91c4a53bca.wav",
  "sha256": "ef64e27fa3ad62971798079f049cacba24f8034ea59edc2824e1a140f6ecde2f"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "08d03d2e-ba0e-4674-922d-85855c97f95d",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/08d03d2e-ba0e-4674-922d-85855c97f95d.wav",
  "sha256": "c81d4919c650b0ed0227fe9f383a36c3b1da497e5e013e41a1588c473b63c85c"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "e01c6b7e-a25d-4247-bd17-327cee3e67cb",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/e01c6b7e-a25d-4247-bd17-327cee3e67cb.wav",
  "sha256": "eb36ec26206544579661de9b17da25462f17d9c4371971055a843fa788240859"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "0e66459a-7628-4fc8-89c5-2ac7a562f85d",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/0e66459a-7628-4fc8-89c5-2ac7a562f85d.wav",
  "sha256": "45974f0c6a75534ef6124525bbee3ed8346a309a0921e63dd248455a61cc1c69"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "31ab0182-bbb4-4e2d-ac6b-660bd9e11b3c",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/31ab0182-bbb4-4e2d-ac6b-660bd9e11b3c.wav",
  "sha256": "7589ce70134318ad3804bbc2c0315e75bede15b4811075274d126434c565c84f"
}

Precompiled greeting

0.56s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "ef459304-7934-4be8-973f-838828d9640c",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/ef459304-7934-4be8-973f-838828d9640c.wav",
  "sha256": "280b5e911a4cdba1dc4cdd94fae48249790f9aa9c3ed2e18848ea9a0a982ed0b"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "fa916b76-6001-411d-b2b1-c4bd9b68d7f6",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/fa916b76-6001-411d-b2b1-c4bd9b68d7f6.wav",
  "sha256": "39850f37d57794623084fac23becf85e0c3c0b370cf7fb171dd89da69eb2a640"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "3b0add55-e158-45a5-a422-09fba5be6dcc",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/3b0add55-e158-45a5-a422-09fba5be6dcc.wav",
  "sha256": "f309f2e4302b2af15b793d4b8a5fc3e958d449aed73116cbace0316268631a52"
}

Precompiled greeting

1.26s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "15e25d10-1ff7-4343-9a09-db50e3f66b8b",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/15e25d10-1ff7-4343-9a09-db50e3f66b8b.wav",
  "sha256": "912ea1310bb98623945d7c7d1e0d9e5fd32392b80e818e81e4fd43d1b5f10432"
}

goal-f01749c0-5ea9-47a0-94c6-db76dcf7bb5a-template

“Kada možete da izmirite dospele obaveze?”

2.36s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "2c6735c3-eb70-421a-a54f-0bc5af195684",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/generated/2c6735c3-eb70-421a-a54f-0bc5af195684.wav",
  "sha256": "356e5da296820d442e4f05da8bf6c72eac371dc50b6af6a8487a9e7263cad355"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "21e8aabc-1745-42e6-93c8-3bcc15a190a1",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/21e8aabc-1745-42e6-93c8-3bcc15a190a1.wav",
  "sha256": "d8af40be421cd80ee2d88d543a77136ec80e7f32cc7a45e59ae8b73f16ae9744"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "798cfa41-0155-4ea4-b9ae-fcbe42b65c14",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/798cfa41-0155-4ea4-b9ae-fcbe42b65c14.wav",
  "sha256": "65e7e1d687d3804d5389758f8ff1feaef7b77f5e16f10d5461ff1bd3ad2afd54"
}

Precompiled greeting

0.66s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "c24afe79-189b-42b7-9486-3aa0957de00e",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/c24afe79-189b-42b7-9486-3aa0957de00e.wav",
  "sha256": "e1d43db979fa4ad29c277cb1d02db648def11e5f253e2b3a601f036e1bdfb2d5"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "bb81cd77-eb3e-4a7a-8ec5-838d613d8a04",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/bb81cd77-eb3e-4a7a-8ec5-838d613d8a04.wav",
  "sha256": "eff55edd5e6279ea41fa942e96bd2cb02102e6f32c597d872978929fac8a8658"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "57560551-a4ec-4fd6-8bcc-6e3dae4e8e5a",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/57560551-a4ec-4fd6-8bcc-6e3dae4e8e5a.wav",
  "sha256": "54f5cb18092aed8c575ae85095a543cced0e21ac42c516bc9f2d603d991c7cd4"
}

Precompiled greeting

1.26s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "7471dc0e-9121-45df-8913-666707456bd9",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/agent/7471dc0e-9121-45df-8913-666707456bd9.wav",
  "sha256": "912ea1310bb98623945d7c7d1e0d9e5fd32392b80e818e81e4fd43d1b5f10432"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "5ea0e08e-fce5-4a4a-ba52-3a0116e2e94b",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/5ea0e08e-fce5-4a4a-ba52-3a0116e2e94b.wav",
  "sha256": "1e73c582c1311966c805eed7df24c49dd45f41e68593eaab1377d30089ec142f"
}

Precompiled greeting

1.02s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "b10778a3-9464-4427-8eb7-52d198ff0201",
  "bucket": "livekit-node-stage",
  "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/audio/caller/b10778a3-9464-4427-8eb7-52d198ff0201.wav",
  "sha256": "76097bb3d1a67605bfcd60da807b385c4ab61159152e8dba11fc892cd3812f33"
}

Initial dialog state

View snapshot

{
  "id": "1b5a53de-cfd8-408f-a200-90f36504aa33",
  "turns": [],
  "status": "created",
  "version": 2,
  "participants": [
    {
      "id": "callee",
      "kind": "human",
      "name": "+381643515959",
      "status": "disconnected"
    },
    {
      "id": "agent",
      "kind": "agent",
      "name": "b1_yettel_new",
      "status": "disconnected",
      "behavior": {
        "turns": "submissive",
        "greeting": {
          "initiative": "assertive",
          "interruptible": false
        }
      },
      "template": {
        "id": "94f4c227-7a5a-4977-8b71-1bf93d36220a@1",
        "name": "b1_yettel_new",
        "audios": {
          "filler": {
            "text": "Samo trenutak.",
            "asset": {
              "id": "5163f8dd-3cfc-439d-a517-9d082ff5f389",
              "key": "fillers/elevenlabs-deba92fb780196bd/5163f8dd-3cfc-439d-a517-9d082ff5f389.wav",
              "bucket": "livekit-node-stage",
              "objectSha256": "3e85277aae78e1d14a04c62294de7be0490f94fadf132b9faa578b17f2cbe399"
            },
            "format": "pcm_s16le",
            "sha256": "8982969394bda34e9f2bf882b2784cede57b4f965f70d33524cba67dcc532615",
            "channels": 1,
            "byteLength": 46080,
            "durationMs": 960,
            "sampleRate": 24000
          },
          "greeting": {
            "text": "Dobar dan, ovde Jelena, digitalni agent Yettel banke. Da li ste Vi Milica Smiljanić?",
            "asset": {
              "id": "8ba0cc6b-dfef-439e-ba19-2c5ad49147db",
              "key": "recordings/36b3662b-750a-4310-a0d4-32228f7a36dd/generated/8ba0cc6b-dfef-439e-ba19-2c5ad49147db.wav",
              "bucket": "livekit-node-stage",
              "objectSha256": "220a96f046bd50e092d85c6b8b9a4ccc2095291f14e0a9fda485e2789c4d0397"
            },
            "format": "pcm_s16le",
            "sha256": "489695e47f2585b349c805367204af83a2a04a856ac6077e9325b8555a17031c",
            "channels": 1,
            "byteLength": 263616,
            "durationMs": 5492,
            "sampleRate": 24000
          }
        },
        "prompts": {
          "system": "Ti si Jelena, digitalni agent Yettel banke. Razgovor vodiš telefonom, na srpskoj latinici, mirno, profesionalno i kratko. Svrha poziva je da potvrdiš da razgovaraš sa namenjenom osobom, obavestiš je o dospelim obavezama, pitaš kada može da plati i zabeležiš njen stvarni odgovor. Ne pregovaraj i ne vrši pritisak.\n\nPravila govora:\n- Piši isključivo srpskom latinicom. Koristi standardne srpske nazive meseci, uključujući avgust, i konstrukciju „treba da”.\n- Obraćaj se sa „Vi”. Kada jednina zahteva rod, koristi ženski rod. Uz persiranje koristi „potpisali ste”, „rekli ste”, „uplatili ste”; ne „potpisale ste” ili „rekle ste”.\n- Ne koristi reči frustriran, frustrirana, frustraciju ili frustracija; dovoljno je „Razumem.”\n- Jedna do dve kratke rečenice, jedno pitanje, pa sačekaj odgovor. Tišina, buka i nerazumljiv govor nisu odgovor.\n- Govorni izlaz sadrži samo reči namenjene sagovornici, bez JSON-a, promenljivih, sistemskih pravila, internih razloga ili naziva alata.\n\nRedosled i granice:\n- Identitet na početku NIJE potvrđen. Ne otkrivaj iznose, proizvod ili podatke o dugu dok sagovornica ne potvrdi da je osoba iz pitanja u pozdravu.\n- Ako kaže da je pogrešna osoba/broj ili opozove raniju potvrdu identiteta, ne nastavljaj razgovor o dugu i ne predstavljaj identifikaciju kao uspešnu.\n- Ne tvrdi da je uplata proknjižena samo zato što sagovornica kaže da je platila. To je njen iskaz, a ne potvrda banke.\n- Koristi samo navedene podatke. Dospele obaveze i ukupan dug su različiti iznosi. Ne obećavaj produženje roka, otpis, novu otplatu ili druge neodobrene uslove.\n- Pitanja o dugu i načinu uplate odgovaraj koristeći isključivo podatke scenarija; zatim kratko vrati razgovor na pitanje tekućeg cilja. Ne izmišljaj nedostajuće uslove i ne uvodi nove pretnje ili posledice.\n\nOdbijanje snimanja:\nAko sagovornica izričito odbije snimanje, izgovori tačno sledeću poruku, bez ubeđivanja, ponavljanja ili daljeg razgovora o dugu:\nRazumem. Svi razgovori se snimaju radi zaštite obe strane i bez toga ovaj poziv ne može da se nastavi. Sve informacije o svojim obavezama možete dobiti pozivom kontakt centra Banke na nula šest tri, devet nula nula pet. Hvala Vam, prijatno!\n\nPodaci scenarija preuzeti iz dostavljenog primera:\n{\n  \"customer_name\": \"Milica Smiljanić\",\n  \"dospeleObavezeIznos\": \"petsto devedeset devet dinara i trideset devet para\",\n  \"jednaIpoRata\": \"osamsto devedeset osam dinara i pedeset para\",\n  \"iznosRate\": \"petsto devedeset devet dinara\",\n  \"datumDospecaRate\": \"trideset prvi jul\",\n  \"nazivProizvoda\": \"kredit za uređaj\",\n  \"broj_dana_kasnjenja\": \"21\",\n  \"glavnica_duga\": \"petsto devedeset devet dinara\",\n  \"kamata_duga\": \"nula dinara i trideset devet para\",\n  \"ukupan_dug\": \"četiri hiljade sedamsto devedeset dva dinara i trideset devet para\",\n  \"ugovor_potpisan_dana\": \"2025-03-07\",\n  \"currentDate\": \"2026-08-31\",\n  \"broj_rata_kasnjenja\": \"jednu ratu\",\n  \"bucket_opomene\": \"Takođe, dalje kašnjenje u otplati obaveza za kredit za uređaj imaće za posledicu ukidanje popusta na pretplatu za mesečni saobraćaj, ukoliko se obaveze ne izmire pre kraja meseca.\",\n  \"datumSledeceRate\": \"dvadesetog septembra\",\n  \"payment_deadline\": \"2026-09-05\",\n  \"payment_deadline_spoken\": \"petog septembra\",\n  \"initial_contract_date_spoken\": \"sedmog marta dve hiljade dvadeset pete\",\n  \"annuity_spoken\": \"petsto devedeset devet dinara\",\n  \"installment_due_day_spoken\": \"dvadesetog\",\n  \"dedicated_payment_account_spoken\": \"devet nula osam, povlaka, jedan jedan, pet nula jedan, povlaka, nula sedam\",\n  \"payment_reference_spoken\": \"nula nula četiri devet nula pet jedan četiri tri šest devet dva devet\",\n  \"customer_current_account_spoken\": \"jedan jedan pet, povlaka, dva sedam tri, tri dva sedam, povlaka, dva četiri\",\n  \"payment_deadline_weekday_spoken\": \"u subotu\",\n  \"broj_dana_kasnjenja_spoken\": \"dvadeset jedan dan\"\n}"
        },
        "latencyCovers": [
          {
            "audioId": "filler",
            "delayMs": 0
          }
        ]
      },
      "definition": {
        "goals": [
          {
            "id": "1efddd5a-2fc5-404c-ae61-dcc5bae94600",
            "loop": {
              "instructions": "Ako identitet ostaje nejasan, kratko razjasni sa kim razgovaraš. Ne otkrivaj dug i ne ponavljaj celu uvodnu poruku. Ako osoba odbija snimanje, koristi propisanu završnu poruku; nemoj je ubeđivati.",
              "maxIterations": 3
            },
            "name": "Yettel · Potvrda identiteta",
            "version": 1,
            "completion": {
              "key": "isIdentified",
              "criteria": "Complete only when the caller intelligibly confirms being the named person asked for in the agent greeting, or unambiguously gives the same identity. A short affirmative directly answering that identity question can confirm it. Greetings, acknowledgments of hearing, silence, ambiguous speech, another name, wrong-number statements and recording refusal do not satisfy this goal. A later identity contradiction overrides an earlier confirmation. Extract customer.name only when actually confirmed, never from an unrelated name."
            },
            "templateId": "42a88698-d33b-4549-b44e-49039741c097",
            "instructions": "Potvrdi da je sagovornica osoba čije ime je izgovoreno u početnom pitanju. Ne ponavljaj predstavljanje ako je već čula pozdrav. Na nejasan odgovor postavi jedno kratko pitanje za potvrdu identiteta. Pozdrav, pitanje „ko zove”, druga osoba i pogrešan broj nisu potvrda. Ne izgovaraj iznose, proizvod ili podatke o dugu pre potvrde. Ne vrši pritisak i ne predstavljaj odbijanje kao uspešnu identifikaciju."
          },
          {
            "id": "637242c8-97c0-4024-8bf4-6486f33d95f7",
            "loop": {
              "instructions": "Ponovi samo nečujan ili nejasan podatak ili kratko odgovori na postavljeno pitanje, pa sačekaj sagovornicu. Koristi podatke scenarija bez računanja novih iznosa i bez obećanja. Ako odbije snimanje, koristi propisanu završnu poruku i prekini razgovor o dugu.",
              "maxIterations": 3
            },
            "name": "Yettel · Obaveštenje o dospelim obavezama",
            "version": 1,
            "completion": {
              "key": "isInformed",
              "criteria": "Complete only if the intended caller remains identified, the agent actually delivered the recording notice, product and past-due amount, and the caller gives an intelligible acknowledgment or relevant answer showing the notice was heard. An interrupted agent statement is not proof of full delivery. A request to repeat or clarify remains incomplete until answered. Do not require agreement to pay. Silence, recording refusal, identity contradiction or a wrong-number statement do not satisfy this goal."
            },
            "templateId": "6c4e467e-ba78-403c-aa3b-3d05c17a7294",
            "instructions": "Posle potvrde identiteta obavesti sagovornicu da se razgovor snima, navedi proizvod i dospeli iznos iz šablona. Ne zameni dospeli iznos ukupnim dugom. Traži kratku potvrdu da je obaveštenje čula; još ne traži obećanje uplate. Na relevantno pitanje odgovori samo poznatim podacima pa proveri da li je obaveštenje jasno. Ako identitet više nije potvrđen ili odbije snimanje, ne nastavljaj o dugu."
          },
          {
            "id": "f01749c0-5ea9-47a0-94c6-db76dcf7bb5a",
            "loop": {
              "instructions": "Ako odgovor nedostaje ili je nejasan, postavi samo jedno kratko pojašnjenje. Ne pritiskaj sagovornicu, ne traži da prihvati rok i ne izmišljaj uslove delimične uplate. Relevantna pitanja odgovori datim podacima pa se vrati na nedostajući odgovor.",
              "maxIterations": 3
            },
            "name": "Yettel · Odgovor o uplati",
            "version": 1,
            "completion": {
              "key": "hasPaymentResponse",
              "criteria": "Complete when the identified caller gives a clear payment response: a promised date/timeframe, inability to pay, refusal to pay, a statement of already having paid, a request for a later callback, or an explicit choice not to give a payment answer. A promise is not required for completion. Silence, a greeting, an unrelated question, an ambiguous yes, recording refusal or an identity contradiction do not satisfy this goal. Extract payment.status using promised, cannot_pay, refused, already_paid, callback_requested or declined_to_answer; extract payment.response as a faithful short statement of the answer. Extract payment.dateSpoken and payment.amount only if the caller actually states them. Record reported payment as reported, never as verified settlement. Do not infer a date or amount from the sample deadline."
            },
            "templateId": "3d8d05ba-f8fe-4d9c-93a3-91bd6475f283",
            "instructions": "Pitaj kada sagovornica može da izmiri dospele obaveze i prihvati njen stvarni odgovor. Obećanje, nemogućnost ili odbijanje plaćanja, tvrdnja da je već platila i odbijanje da da podatak različiti su ishodi. Ne traži obećanje po svaku cenu, ne pregovaraj i ne ponavljaj jasno odgovoreno pitanje. Pitanje o dugu ili načinu uplate prvo razjasni poznatim podacima, pa se vrati na pitanje o uplati. Ne nastavljaj o dugu ako opozove identitet ili odbije snimanje."
          }
        ],
        "version": 2,
        "templates": [
          {
            "id": "42a88698-d33b-4549-b44e-49039741c097",
            "name": "Yettel · Uvod i identifikacija",
            "sources": [
              "Dobar dan, ovde Jelena, digitalni agent Yettel banke. Da li ste Vi ${customer_name ?? \"Milica Smiljanić\"}?"
            ],
            "version": 1,
            "compiled": [
              {
                "chunks": [
                  {
                    "kind": "audio",
                    "text": "Dobar dan, ovde Jelena, digitalni agent Yettel banke. Da li ste Vi ",
                    "audio": {
                      "text": "Dobar dan, ovde Jelena, digitalni agent Yettel banke. Da li ste Vi ",
                      "asset": {
                        "id": "1f6501ee-b41e-44ab-ae89-b407bf272d87",
                        "key": "template-values/elevenlabs-deba92fb780196bd/1f6501ee-b41e-44ab-ae89-b407bf272d87.wav",
                        "bucket": "livekit-node-stage",
                        "objectSha256": "fd65869c3cee65cf8a0bbf417432c268fece3324ac75e3dbf091ab12cfa389d6"
                      },
                      "format": "pcm_s16le",
                      "sha256": "a1cfe1a38bbc1f6c1a51818e3766b5709bd005db529d1bf8d02328b6b7573b9d",
                      "channels": 1,
                      "byteLength": 207360,
                      "durationMs": 4320,
                      "sampleRate": 24000
                    }
                  },
                  {
                    "kind": "interpolation",
                    "expression": "customer_name ?? \"Milica Smiljanić\""
                  },
                  {
                    "kind": "text",
                    "text": "?"
                  }
                ],
                "source": "Dobar dan, ovde Jelena, digitalni agent Yettel banke. Da li ste Vi ${customer_name ?? \"Milica Smiljanić\"}?"
              }
            ]
          },
          {
            "id": "6c4e467e-ba78-403c-aa3b-3d05c17a7294",
            "name": "Yettel · Obaveštenje o dugu",
            "sources": [
              "Hvala Vam na potvrdi. Razgovor se snima radi zaštite obe strane. Pozivam Vas da Vas obavestim o dospelim obavezama za ${nazivProizvoda ?? \"kredit za uređaj\"}, u iznosu od ${dospeleObavezeIznos ?? \"petsto devedeset devet dinara i trideset devet para\"}. Da li ste čuli ove informacije?"
            ],
            "version": 1,
            "compiled": [
              {
                "chunks": [
                  {
                    "kind": "audio",
                    "text": "Hvala Vam na potvrdi. Razgovor se snima radi zaštite obe strane. Pozivam Vas da Vas obavestim o dospelim obavezama za ",
                    "audio": {
                      "text": "Hvala Vam na potvrdi. Razgovor se snima radi zaštite obe strane. Pozivam Vas da Vas obavestim o dospelim obavezama za ",
                      "asset": {
                        "id": "0f6774e1-e011-49a2-957b-947b9fa3c177",
                        "key": "template-values/elevenlabs-deba92fb780196bd/0f6774e1-e011-49a2-957b-947b9fa3c177.wav",
                        "bucket": "livekit-node-stage",
                        "objectSha256": "7c27fa4f61be407e8f484fe7e02dda6a338679996bbf6b125ed18294d6de82b1"
                      },
                      "format": "pcm_s16le",
                      "sha256": "8573633abc3555df5e810f2dd76dd68ad786a8afdd1ab1a02f7853cf13d386e8",
                      "channels": 1,
                      "byteLength": 337920,
                      "durationMs": 7040,
                      "sampleRate": 24000
                    }
                  },
                  {
                    "kind": "interpolation",
                    "expression": "nazivProizvoda ?? \"kredit za uređaj\""
                  },
                  {
                    "kind": "audio",
                    "text": ", u iznosu od ",
                    "audio": {
                      "text": ", u iznosu od ",
                      "asset": {
                        "id": "a6b27455-1139-4d4e-9d0c-5c0023e34b63",
                        "key": "template-values/elevenlabs-deba92fb780196bd/a6b27455-1139-4d4e-9d0c-5c0023e34b63.wav",
                        "bucket": "livekit-node-stage",
                        "objectSha256": "91315df8eb16f4d826930028f5909aee31381bc6a39aa98e0191c66e6ae6b0ed"
                      },
                      "format": "pcm_s16le",
                      "sha256": "8b4129fc62b0dc0687f3b3e73422d1cfbd233fcb5709ea83635732d4390b1268",
                      "channels": 1,
                      "byteLength": 42240,
                      "durationMs": 880,
                      "sampleRate": 24000
                    }
                  },
                  {
                    "kind": "interpolation",
                    "expression": "dospeleObavezeIznos ?? \"petsto devedeset devet dinara i trideset devet para\""
                  },
                  {
                    "kind": "audio",
                    "text": ". Da li ste čuli ove informacije?",
                    "audio": {
                      "text": ". Da li ste čuli ove informacije?",
                      "asset": {
                        "id": "962937d4-7399-4455-b6a7-5dcd72eeef38",
                        "key": "template-values/elevenlabs-deba92fb780196bd/962937d4-7399-4455-b6a7-5dcd72eeef38.wav",
                        "bucket": "livekit-node-stage",
                        "objectSha256": "cfe012629b95227278863b805ac6a72d580ecaa6802e973d5bacc9f5837639e6"
                      },
                      "format": "pcm_s16le",
                      "sha256": "1d8d552557e0b8cf105b3b0801f3cbca68e4d4acc909c5b4ade39c5df1e0cdeb",
                      "channels": 1,
                      "byteLength": 88320,
                      "durationMs": 1840,
                      "sampleRate": 24000
                    }
                  }
                ],
                "source": "Hvala Vam na potvrdi. Razgovor se snima radi zaštite obe strane. Pozivam Vas da Vas obavestim o dospelim obavezama za ${nazivProizvoda ?? \"kredit za uređaj\"}, u iznosu od ${dospeleObavezeIznos ?? \"petsto devedeset devet dinara i trideset devet para\"}. Da li ste čuli ove informacije?"
              }
            ]
          },
          {
            "id": "3d8d05ba-f8fe-4d9c-93a3-91bd6475f283",
            "name": "Yettel · Pitanje o uplati",
            "sources": [
              "Kada možete da izmirite dospele obaveze?"
            ],
            "version": 1,
            "compiled": [
              {
                "chunks": [
                  {
                    "kind": "audio",
                    "text": "Kada možete da izmirite dospele obaveze?",
                    "audio": {
                      "text": "Kada možete da izmirite dospele obaveze?",
                      "asset": {
                        "id": "4a836dd1-87d6-4e1d-a453-bdc191c0c3cf",
                        "key": "template-values/elevenlabs-deba92fb780196bd/4a836dd1-87d6-4e1d-a453-bdc191c0c3cf.wav",
                        "bucket": "livekit-node-stage",
                        "objectSha256": "7d67f9e3ba8d561f221e6888a0cc29c0252c3d372c9071e81be6c6fd0949bc0b"
                      },
                      "format": "pcm_s16le",
                      "sha256": "8e60356fdc65a42a09dcd658770346226d3c7aed7db46c1e149bdb2e8586c875",
                      "channels": 1,
                      "byteLength": 115200,
                      "durationMs": 2400,
                      "sampleRate": 24000
                    }
                  }
                ],
                "source": "Kada možete da izmirite dospele obaveze?"
              }
            ]
          },
          {
            "id": "ec6bb4c3-8c78-4bee-bb06-d98984aa7c0a",
            "name": "Yettel · Odbijanje snimanja",
            "sources": [
              "Razumem. Svi razgovori se snimaju radi zaštite obe strane i bez toga ovaj poziv ne može da se nastavi. Sve informacije o svojim obavezama možete dobiti pozivom kontakt centra Banke na nula šest tri, devet nula nula pet. Hvala Vam, prijatno!"
            ],
            "version": 1,
            "compiled": [
              {
                "chunks": [
                  {
                    "kind": "audio",
                    "text": "Razumem. Svi razgovori se snimaju radi zaštite obe strane i bez toga ovaj poziv ne može da se nastavi. Sve informacije o svojim obavezama možete dobiti pozivom kontakt centra Banke na nula šest tri, devet nula nula pet. Hvala Vam, prijatno!",
                    "audio": {
                      "text": "Razumem. Svi razgovori se snimaju radi zaštite obe strane i bez toga ovaj poziv ne može da se nastavi. Sve informacije o svojim obavezama možete dobiti pozivom kontakt centra Banke na nula šest tri, devet nula nula pet. Hvala Vam, prijatno!",
                      "asset": {
                        "id": "b0285d8d-e792-4fbb-ab7d-327950b3f34d",
                        "key": "template-values/elevenlabs-deba92fb780196bd/b0285d8d-e792-4fbb-ab7d-327950b3f34d.wav",
                        "bucket": "livekit-node-stage",
                        "objectSha256": "79f196ef54fa3667a868bcb70dd0939cfda31ae8ed67c37098748e1496a162b9"
                      },
                      "format": "pcm_s16le",
                      "sha256": "aaaef0f2995194a05e48eeb4d48565283fb812f76a5eb13ff18ceec95531e823",
                      "channels": 1,
                      "byteLength": 733440,
                      "durationMs": 15280,
                      "sampleRate": 24000
                    }
                  }
                ],
                "source": "Razumem. Svi razgovori se snimaju radi zaštite obe strane i bez toga ovaj poziv ne može da se nastavi. Sve informacije o svojim obavezama možete dobiti pozivom kontakt centra Banke na nula šest tri, devet nula nula pet. Hvala Vam, prijatno!"
              }
            ]
          }
        ],
        "voicePack": {
          "id": "elevenlabs:VMe8qdzgGVRygcWKf4a5",
          "label": "Ytl FMO · female · sr-standard",
          "model": "eleven_v3",
          "voiceId": "VMe8qdzgGVRygcWKf4a5",
          "language": "sr",
          "provider": "elevenlabs",
          "description": "Ženski operater banke"
        },
        "compiledAt": "2026-09-28T14:22:18.016Z",
        "configuration": {
          "name": "b1_yettel_new",
          "guards": [
            {
              "id": "recording_refused",
              "prompt": "The caller explicitly refuses or withdraws consent to recording this conversation, or directly asks that this call not be recorded. A question about recording, a hypothetical refusal, or another person's preference is not refusal. Use the caller's latest clarification when they correct themselves.",
              "closingTemplateId": "ec6bb4c3-8c78-4bee-bb06-d98984aa7c0a"
            }
          ],
          "timing": {
            "softMs": 300,
            "openingMs": 1500,
            "committedMs": 700
          },
          "goalIds": [
            "1efddd5a-2fc5-404c-ae61-dcc5bae94600",
            "637242c8-97c0-4024-8bf4-6486f33d95f7",
            "f01749c0-5ea9-47a0-94c6-db76dcf7bb5a"
          ],
          "behavior": {
            "turns": "submissive",
            "greeting": {
              "initiative": "assertive",
              "interruptible": false
            }
          },
          "providers": {
            "ttv": "elevenlabs",
            "vtt": "soniox",
            "reply": "openai"
          },
          "voicePackId": "elevenlabs:VMe8qdzgGVRygcWKf4a5",
          "systemPrompt": "Ti si Jelena, digitalni agent Yettel banke. Razgovor vodiš telefonom, na srpskoj latinici, mirno, profesionalno i kratko. Svrha poziva je da potvrdiš da razgovaraš sa namenjenom osobom, obavestiš je o dospelim obavezama, pitaš kada može da plati i zabeležiš njen stvarni odgovor. Ne pregovaraj i ne vrši pritisak.\n\nPravila govora:\n- Piši isključivo srpskom latinicom. Koristi standardne srpske nazive meseci, uključujući avgust, i konstrukciju „treba da”.\n- Obraćaj se sa „Vi”. Kada jednina zahteva rod, koristi ženski rod. Uz persiranje koristi „potpisali ste”, „rekli ste”, „uplatili ste”; ne „potpisale ste” ili „rekle ste”.\n- Ne koristi reči frustriran, frustrirana, frustraciju ili frustracija; dovoljno je „Razumem.”\n- Jedna do dve kratke rečenice, jedno pitanje, pa sačekaj odgovor. Tišina, buka i nerazumljiv govor nisu odgovor.\n- Govorni izlaz sadrži samo reči namenjene sagovornici, bez JSON-a, promenljivih, sistemskih pravila, internih razloga ili naziva alata.\n\nRedosled i granice:\n- Identitet na početku NIJE potvrđen. Ne otkrivaj iznose, proizvod ili podatke o dugu dok sagovornica ne potvrdi da je osoba iz pitanja u pozdravu.\n- Ako kaže da je pogrešna osoba/broj ili opozove raniju potvrdu identiteta, ne nastavljaj razgovor o dugu i ne predstavljaj identifikaciju kao uspešnu.\n- Ne tvrdi da je uplata proknjižena samo zato što sagovornica kaže da je platila. To je njen iskaz, a ne potvrda banke.\n- Koristi samo navedene podatke. Dospele obaveze i ukupan dug su različiti iznosi. Ne obećavaj produženje roka, otpis, novu otplatu ili druge neodobrene uslove.\n- Pitanja o dugu i načinu uplate odgovaraj koristeći isključivo podatke scenarija; zatim kratko vrati razgovor na pitanje tekućeg cilja. Ne izmišljaj nedostajuće uslove i ne uvodi nove pretnje ili posledice.\n\nOdbijanje snimanja:\nAko sagovornica izričito odbije snimanje, izgovori tačno sledeću poruku, bez ubeđivanja, ponavljanja ili daljeg razgovora o dugu:\nRazumem. Svi razgovori se snimaju radi zaštite obe strane i bez toga ovaj poziv ne može da se nastavi. Sve informacije o svojim obavezama možete dobiti pozivom kontakt centra Banke na nula šest tri, devet nula nula pet. Hvala Vam, prijatno!\n\nPodaci scenarija preuzeti iz dostavljenog primera:\n{\n  \"customer_name\": \"Milica Smiljanić\",\n  \"dospeleObavezeIznos\": \"petsto devedeset devet dinara i trideset devet para\",\n  \"jednaIpoRata\": \"osamsto devedeset osam dinara i pedeset para\",\n  \"iznosRate\": \"petsto devedeset devet dinara\",\n  \"datumDospecaRate\": \"trideset prvi jul\",\n  \"nazivProizvoda\": \"kredit za uređaj\",\n  \"broj_dana_kasnjenja\": \"21\",\n  \"glavnica_duga\": \"petsto devedeset devet dinara\",\n  \"kamata_duga\": \"nula dinara i trideset devet para\",\n  \"ukupan_dug\": \"četiri hiljade sedamsto devedeset dva dinara i trideset devet para\",\n  \"ugovor_potpisan_dana\": \"2025-03-07\",\n  \"currentDate\": \"2026-08-31\",\n  \"broj_rata_kasnjenja\": \"jednu ratu\",\n  \"bucket_opomene\": \"Takođe, dalje kašnjenje u otplati obaveza za kredit za uređaj imaće za posledicu ukidanje popusta na pretplatu za mesečni saobraćaj, ukoliko se obaveze ne izmire pre kraja meseca.\",\n  \"datumSledeceRate\": \"dvadesetog septembra\",\n  \"payment_deadline\": \"2026-09-05\",\n  \"payment_deadline_spoken\": \"petog septembra\",\n  \"initial_contract_date_spoken\": \"sedmog marta dve hiljade dvadeset pete\",\n  \"annuity_spoken\": \"petsto devedeset devet dinara\",\n  \"installment_due_day_spoken\": \"dvadesetog\",\n  \"dedicated_payment_account_spoken\": \"devet nula osam, povlaka, jedan jedan, pet nula jedan, povlaka, nula sedam\",\n  \"payment_reference_spoken\": \"nula nula četiri devet nula pet jedan četiri tri šest devet dva devet\",\n  \"customer_current_account_spoken\": \"jedan jedan pet, povlaka, dva sedam tri, tri dva sedam, povlaka, dva četiri\",\n  \"payment_deadline_weekday_spoken\": \"u subotu\",\n  \"broj_dana_kasnjenja_spoken\": \"dvadeset jedan dan\"\n}"
        }
      }
    }
  ],
  "currentSpeakerId": null,
  "awaitingParticipantId": null
}

Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.