+381603022591

Inbound call · 03 Oct 2026, 16:40:25

Ended

Call ID: 2569f637-c97b-432e-b987-f67cb861b4bc
Dialog ID: fdfea357-040a-4a67-b280-ba573d089033
Answered: 03 Oct 2026, 16:40:26
Ended · talk time: 03 Oct 2026, 16:40:27 · 0m 01s
SIP call ID · last SIP status: SCL_mH8UyLsAou9Y · active
End reason: Agent execution failed
Room: phone-_+381603022591_XfKPqd65cUzw
History coverage: 18 recorded events

Recorded history

Time scale Volume 10%

Agent Caller Dialog / L1 event · select to inspect↯ Agent interruptedExpand a recording to see its timeline.

+381603022591

History

Greeting submissive (protected) · Turns assertive · 2569f637

ended · Agent execution failed

Dropped · Call ended before the dialog goal was achieved

No speech at this point

0:000:01

Event timeline

Download history

#1CALLcall.created+-0.00s

03 Oct 2026, 16:40:25

Event payload

{
  "id": "64c8a7fd-733b-4300-9122-6a945e263f96",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "room": "phone-_+381603022591_XfKPqd65cUzw",
    "type": "call.created",
    "callId": "2569f637-c97b-432e-b987-f67cb861b4bc",
    "number": "+381603022591",
    "direction": "inbound"
  }
}

#2CALLcall.connecting+-0.00s

03 Oct 2026, 16:40:25

Event payload

{
  "id": "de1f6842-e99f-4410-af96-6311a6b1fadf",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connecting",
    "callId": "2569f637-c97b-432e-b987-f67cb861b4bc"
  }
}

#3DIALOGdialog.started+-0.00s

03 Oct 2026, 16:40:25

Event payload

{
  "id": "40b312a7-a57a-4bc5-b648-bd741f2871d0",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.started",
    "callId": "2569f637-c97b-432e-b987-f67cb861b4bc",
    "dialogId": "fdfea357-040a-4a67-b280-ba573d089033"
  }
}

#4CALLcall.participant_joined+0.01s

03 Oct 2026, 16:40:25 · callee

Event payload

{
  "id": "16817ec9-c9f6-4a10-aac3-5c805f0dc011",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_joined",
    "callId": "2569f637-c97b-432e-b987-f67cb861b4bc",
    "participantId": "callee"
  }
}

#5CALLcall.sip_status+0.01s

03 Oct 2026, 16:40:25

Event payload

{
  "id": "0da8fb99-9b7a-4592-ba75-29a4c002d528",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "2569f637-c97b-432e-b987-f67cb861b4bc",
    "sipCallId": "SCL_mH8UyLsAou9Y",
    "sipStatus": "ringing"
  }
}

#6CALLcall.sip_status+1.47s

03 Oct 2026, 16:40:26

Event payload

{
  "id": "a419e255-7f56-44c6-89b9-ea90a9cd1912",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "2569f637-c97b-432e-b987-f67cb861b4bc",
    "sipCallId": "SCL_mH8UyLsAou9Y",
    "sipStatus": "active"
  }
}

#7CALLcall.connected+1.47s

03 Oct 2026, 16:40:26

Event payload

{
  "id": "b3994b43-c473-4db8-8967-6c658ab9414a",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connected",
    "callId": "2569f637-c97b-432e-b987-f67cb861b4bc"
  }
}

#8L1vtt.started+1.48s

03 Oct 2026, 16:40:26 · callee

Event payload

{
  "id": "4625c00e-a5c1-442d-b2ed-598f696ceaff",
  "version": 1,
  "operationId": "a20383cd-2a3f-4fa6-aaa8-b78ebfe3d751",
  "turnId": null,
  "audioId": null,
  "payload": {
    "mode": "live",
    "type": "vtt.started",
    "sessionId": "fdfea357-040a-4a67-b280-ba573d089033",
    "operationId": "a20383cd-2a3f-4fa6-aaa8-b78ebfe3d751",
    "participantId": "callee"
  }
}

#9DIALOGdialog.ready+1.51s

03 Oct 2026, 16:40:26

Event payload

{
  "id": "c834dd1a-f2db-4d4b-97b5-880048d3ee7f",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ready",
    "callId": "2569f637-c97b-432e-b987-f67cb861b4bc",
    "behavior": {
      "turns": "assertive",
      "greeting": {
        "initiative": "submissive",
        "interruptible": false
      }
    },
    "dialogId": "fdfea357-040a-4a67-b280-ba573d089033"
  }
}

#10L1silence.soft+1.84s

03 Oct 2026, 16:40:26 · callee

Event payload

{
  "id": "f060b786-6914-4bb5-b67c-4ef9a38abbae",
  "version": 1,
  "operationId": "a20383cd-2a3f-4fa6-aaa8-b78ebfe3d751",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 633.8782009929419,
    "type": "silence.soft",
    "sessionId": "fdfea357-040a-4a67-b280-ba573d089033",
    "silenceId": "90aa64e6-2da2-47e2-839c-9b7ae500d1d3",
    "durationMs": 352,
    "operationId": "a20383cd-2a3f-4fa6-aaa8-b78ebfe3d751",
    "participantId": "callee"
  }
}

#11L1silence.committed+2.61s

03 Oct 2026, 16:40:27 · callee

Event payload

{
  "id": "6a3dc5b0-6bc9-4857-9e3e-54d27ee87822",
  "version": 1,
  "operationId": "a20383cd-2a3f-4fa6-aaa8-b78ebfe3d751",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1402.5017070025206,
    "type": "silence.committed",
    "sessionId": "fdfea357-040a-4a67-b280-ba573d089033",
    "silenceId": "90aa64e6-2da2-47e2-839c-9b7ae500d1d3",
    "durationMs": 1120,
    "operationId": "a20383cd-2a3f-4fa6-aaa8-b78ebfe3d751",
    "participantId": "callee"
  }
}

#12L1silence.opening+2.70s

03 Oct 2026, 16:40:27 · callee

Event payload

{
  "id": "a63ae96d-2fd9-407a-8ab5-6dce52d56ade",
  "version": 1,
  "operationId": "a20383cd-2a3f-4fa6-aaa8-b78ebfe3d751",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1498.5017070025206,
    "type": "silence.opening",
    "sessionId": "fdfea357-040a-4a67-b280-ba573d089033",
    "silenceId": "90aa64e6-2da2-47e2-839c-9b7ae500d1d3",
    "durationMs": 1216,
    "operationId": "a20383cd-2a3f-4fa6-aaa8-b78ebfe3d751",
    "participantId": "callee"
  }
}

#13DIALOGdialog.turn.started+2.71s

03 Oct 2026, 16:40:27 · agent

Event payload

{
  "id": "1876e68c-8fa3-441b-8e39-6df79fd228f6",
  "version": 1,
  "operationId": null,
  "turnId": "35669c91-3aea-4fbf-82e4-5248c0eb0e44",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.started",
    "callId": "2569f637-c97b-432e-b987-f67cb861b4bc",
    "turnId": "35669c91-3aea-4fbf-82e4-5248c0eb0e44",
    "dialogId": "fdfea357-040a-4a67-b280-ba573d089033",
    "participantId": "agent"
  }
}

#14L1vtt.failed+2.81s

03 Oct 2026, 16:40:27 · callee

Event payload

{
  "id": "3b26ad69-e31a-4ef7-b466-3e35ea9db3c6",
  "version": 1,
  "operationId": "a20383cd-2a3f-4fa6-aaa8-b78ebfe3d751",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "vtt.failed",
    "message": "No audio received.",
    "sessionId": "fdfea357-040a-4a67-b280-ba573d089033",
    "operationId": "a20383cd-2a3f-4fa6-aaa8-b78ebfe3d751",
    "participantId": "callee"
  }
}

#15L1audio.recording.saved+2.83s

03 Oct 2026, 16:40:27 · callee

Event payload

{
  "id": "445d08cc-38c1-4384-96d5-ab53d68826eb",
  "version": 1,
  "operationId": "a20383cd-2a3f-4fa6-aaa8-b78ebfe3d751",
  "turnId": null,
  "audioId": "eee5758d-58e1-4ceb-bd3c-aa097956b425",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "eee5758d-58e1-4ceb-bd3c-aa097956b425",
        "key": "recordings/2569f637-c97b-432e-b987-f67cb861b4bc/audio/caller/eee5758d-58e1-4ceb-bd3c-aa097956b425.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "a3d3a7a78cd4d09f844d87a9b4e5619b906577ef184e8863a450cace02599390"
      },
      "format": "pcm_s16le",
      "sha256": "6d41529162572acfcbfc64b51961c756bdb2e8fe4ad339daabfefe3772b90fce",
      "channels": 1,
      "byteLength": 58560,
      "durationMs": 1220,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "fdfea357-040a-4a67-b280-ba573d089033",
    "startedAt": "2026-10-03T14:40:26.567Z",
    "operationId": "a20383cd-2a3f-4fa6-aaa8-b78ebfe3d751",
    "participantId": "callee"
  }
}

#16CALLcall.participant_left+2.85s

03 Oct 2026, 16:40:27 · callee

Event payload

{
  "id": "7f2a8f79-1605-4138-be9f-41e5890805a1",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_left",
    "callId": "2569f637-c97b-432e-b987-f67cb861b4bc",
    "reason": "Agent execution failed",
    "participantId": "callee"
  }
}

#17CALLcall.ended+2.85s

03 Oct 2026, 16:40:27

Event payload

{
  "id": "cfe90ad7-042e-4c38-af87-d830929fa804",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.ended",
    "callId": "2569f637-c97b-432e-b987-f67cb861b4bc",
    "reason": "Agent execution failed"
  }
}

#18DIALOGdialog.ended+2.85s

03 Oct 2026, 16:40:27

Event payload

{
  "id": "7893c5b4-a680-4eb8-b849-4f80d515d3ae",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ended",
    "callId": "2569f637-c97b-432e-b987-f67cb861b4bc",
    "reason": "Agent execution failed",
    "dialogId": "fdfea357-040a-4a67-b280-ba573d089033"
  }
}

Stored audio

1 asset

Precompiled greeting

1.22s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "eee5758d-58e1-4ceb-bd3c-aa097956b425",
  "bucket": "livekit-node-stage",
  "key": "recordings/2569f637-c97b-432e-b987-f67cb861b4bc/audio/caller/eee5758d-58e1-4ceb-bd3c-aa097956b425.wav",
  "sha256": "a3d3a7a78cd4d09f844d87a9b4e5619b906577ef184e8863a450cace02599390"
}

Initial dialog state

View snapshot

{
  "id": "fdfea357-040a-4a67-b280-ba573d089033",
  "turns": [],
  "inputs": {},
  "status": "created",
  "version": 2,
  "collected": {},
  "agentState": null,
  "participants": [
    {
      "id": "callee",
      "kind": "human",
      "name": "+381603022591",
      "status": "disconnected"
    },
    {
      "id": "agent",
      "kind": "agent",
      "name": "Aki",
      "status": "disconnected",
      "behavior": {
        "turns": "assertive",
        "greeting": {
          "initiative": "submissive",
          "interruptible": false
        }
      },
      "template": {
        "id": "agent:Aki",
        "name": "Aki",
        "audios": {
          "greeting": {
            "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
            "format": "pcm_s16le",
            "sha256": "781a9a0ce75b39f58b7c0ccd8dab72b138df2d822ed2068f37e181d02a5beed6",
            "channels": 1,
            "byteLength": 353280,
            "durationMs": 7360,
            "sampleRate": 24000
          }
        },
        "prompts": {
          "system": "АИК банка. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "latencyCovers": []
      },
      "definition": {
        "kind": "code",
        "options": {},
        "voicePack": {
          "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "label": "Aki",
          "model": "eleven_v3",
          "voiceId": "oICC5xEEbDGIZC1LVOOM",
          "language": "sr",
          "provider": "elevenlabs"
        },
        "configuration": {
          "name": "Aki",
          "timing": {
            "softMs": 350,
            "openingMs": 1200,
            "committedMs": 1100
          },
          "behavior": {
            "turns": "assertive",
            "greeting": {
              "initiative": "submissive",
              "interruptible": false
            }
          },
          "providers": {
            "ttv": "elevenlabs",
            "vtt": "soniox",
            "reply": "openai"
          },
          "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "systemPrompt": "АИК банка. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "implementation": {
          "key": "aki",
          "version": "1"
        }
      }
    }
  ],
  "currentSpeakerId": null,
  "awaitingParticipantId": null
}

Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.