+381603022591

Outbound call · 08 Oct 2026, 17:12:33

Failed

Call ID: 1888d53b-ffbb-459f-801b-478bc5d56853
Dialog ID: 63da38ff-7325-4b1c-8385-f03ae098d81b
Answered: 08 Oct 2026, 17:12:44
Ended · talk time: 08 Oct 2026, 17:12:50 · 0m 06s
SIP call ID · last SIP status: SCL_xGbB7khGveET · active
End reason: Agent execution failed
Room: node-1888d53b-ffbb-459f-801b-478bc5d56853
History coverage: 46 recorded events

Recorded history

Time scale Volume 10%

Agent Caller Dialog / L1 event · select to inspect↯ Agent interruptedExpand a recording to see its timeline.

+381603022591

History

Greeting assertive (interruptible) · Turns submissive · 1888d53b

failed · Agent execution failed

Dropped · Call ended before the dialog goal was achieved

No speech at this point

0:000:05

Event timeline

Download history

#1CALLcall.created+-0.01s

08 Oct 2026, 17:12:33

Event payload

{
  "id": "7607ef84-ee19-4d4a-85be-9cceb6b1abad",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "room": "node-1888d53b-ffbb-459f-801b-478bc5d56853",
    "type": "call.created",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "number": "+381603022591",
    "direction": "outbound"
  }
}

#2CALLcall.connecting+-0.01s

08 Oct 2026, 17:12:33

Event payload

{
  "id": "12fa51c8-f454-49d8-a38d-db1a8a8f7d81",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connecting",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853"
  }
}

#3DIALOGdialog.started+-0.01s

08 Oct 2026, 17:12:33

Event payload

{
  "id": "66d90e57-513b-445a-8fc9-412717afdfa2",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.started",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b"
  }
}

#4CALLcall.sip_status+0.26s

08 Oct 2026, 17:12:33

Event payload

{
  "id": "dffb1cbb-890b-4bd9-a966-d7b9c84dce9e",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "sipCallId": "SCL_xGbB7khGveET"
  }
}

#5CALLcall.participant_joined+0.28s

08 Oct 2026, 17:12:33 · callee

Event payload

{
  "id": "c9f38cd5-71da-4c39-8bb8-edb4b81a0c43",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_joined",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "participantId": "callee"
  }
}

#6CALLcall.sip_status+0.28s

08 Oct 2026, 17:12:33

Event payload

{
  "id": "e9e07660-adfc-44d6-a463-36ab18218ead",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "sipCallId": "SCL_xGbB7khGveET",
    "sipStatus": "dialing"
  }
}

#7CALLcall.sip_status+4.61s

08 Oct 2026, 17:12:38

Event payload

{
  "id": "f14aa6b4-c561-4f20-b6a5-f17f63263379",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "sipCallId": "SCL_xGbB7khGveET",
    "sipStatus": "ringing"
  }
}

#8CALLcall.sip_status+11.21s

08 Oct 2026, 17:12:44

Event payload

{
  "id": "cf8a221f-2c6e-47f3-b62a-b0289882ec5f",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.sip_status",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "sipCallId": "SCL_xGbB7khGveET",
    "sipStatus": "active"
  }
}

#9CALLcall.connected+11.21s

08 Oct 2026, 17:12:44

Event payload

{
  "id": "80eba47a-0f31-4e5a-a29e-559517cdab48",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.connected",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853"
  }
}

#10L1vtt.started+11.51s

08 Oct 2026, 17:12:45 · callee

Event payload

{
  "id": "68797980-47e8-43d0-a8ac-8e126726b987",
  "version": 1,
  "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
  "turnId": null,
  "audioId": null,
  "payload": {
    "mode": "live",
    "type": "vtt.started",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
    "participantId": "callee"
  }
}

#11DIALOGdialog.ready+11.55s

08 Oct 2026, 17:12:45

Event payload

{
  "id": "3d7ca870-a988-4e45-a41a-e79da46f1c8f",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ready",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "behavior": {
      "turns": "submissive",
      "greeting": {
        "initiative": "assertive",
        "interruptible": true
      }
    },
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b"
  }
}

#12DIALOGdialog.turn.started+11.56s

08 Oct 2026, 17:12:45 · agent

Event payload

{
  "id": "ceee37b2-89f2-4ac7-a343-83f981504cfb",
  "version": 1,
  "operationId": null,
  "turnId": "92bfaa39-abdc-427e-a07d-c444fd9593a7",
  "audioId": null,
  "payload": {
    "kind": "greeting",
    "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
    "type": "dialog.turn.started",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "turnId": "92bfaa39-abdc-427e-a07d-c444fd9593a7",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "participantId": "agent"
  }
}

#13L1audio.playback.started+11.57s

08 Oct 2026, 17:12:45 · agent

Event payload

{
  "id": "d2866898-1f1a-437d-85bb-fa4ed5db7fac",
  "version": 1,
  "operationId": "4d1cab78-b88c-425c-ad6e-59d114db322d",
  "turnId": null,
  "audioId": "c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
      "asset": {
        "id": "c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14",
        "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "8c1cd0de1174f56c5414956122a4441cd233b1e795963ae31993a437760e4aad"
      },
      "format": "pcm_s16le",
      "sha256": "db0849f6367430473fea0cb5024eacd32d7226bef947bccdb70ef16641219a2c",
      "channels": 1,
      "byteLength": 430080,
      "durationMs": 8960,
      "sampleRate": 24000
    },
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "4d1cab78-b88c-425c-ad6e-59d114db322d",
    "participantId": "agent"
  }
}

#14L1audio.playback.first_frame+11.59s

08 Oct 2026, 17:12:45 · agent

Event payload

{
  "id": "7cbc1d17-8848-4e46-903f-0345eca68b1c",
  "version": 1,
  "operationId": "4d1cab78-b88c-425c-ad6e-59d114db322d",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "4d1cab78-b88c-425c-ad6e-59d114db322d",
    "firstFrameAt": "2026-10-08T15:12:45.129Z",
    "participantId": "agent"
  }
}

#15L1speech.started+11.63s

08 Oct 2026, 17:12:45 · callee

Event payload

{
  "id": "c34a3898-b37d-4304-8853-22b4d9783076",
  "version": 1,
  "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 122.9930690000001,
    "type": "speech.started",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
    "participantId": "callee"
  }
}

#16DIALOGdialog.interrupted+11.71s

08 Oct 2026, 17:12:45 · callee

Event payload

{
  "id": "40470851-6c79-4709-9141-8c41830226e2",
  "version": 1,
  "operationId": null,
  "turnId": "92bfaa39-abdc-427e-a07d-c444fd9593a7",
  "audioId": null,
  "payload": {
    "type": "dialog.interrupted",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "turnId": "92bfaa39-abdc-427e-a07d-c444fd9593a7",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "byParticipantId": "callee",
    "interruptedParticipantId": "agent"
  }
}

#17L1audio.playback.cancelled+11.72s

08 Oct 2026, 17:12:45 · agent

Event payload

{
  "id": "7480a53f-ba95-41be-aa71-7fe9a2505637",
  "version": 1,
  "operationId": "4d1cab78-b88c-425c-ad6e-59d114db322d",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.cancelled",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "4d1cab78-b88c-425c-ad6e-59d114db322d",
    "participantId": "agent"
  }
}

#18DIALOGdialog.goal.started+11.74s

08 Oct 2026, 17:12:45

Event payload

{
  "id": "f13a234a-2632-4a49-8ad0-6f01939cc318",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "name": "Credit card balance",
    "type": "dialog.goal.started",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "goalId": "aki.balance",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "goalIndex": 0
  }
}

#19DIALOGdialog.agent.state+11.75s

08 Oct 2026, 17:12:45

Event payload

{
  "id": "e89513ab-1f6b-4429-8cce-c437e49dd3a1",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "opening",
      "fragments": [],
      "jmbgAttempts": 0,
      "lastQuestion": "help",
      "nameAttempts": 0,
      "offerDelivered": false,
      "clarifyAttempts": 0,
      "serviceFailures": 0,
      "mismatchAttempts": 0,
      "greetingInterrupted": true
    },
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "implementation": "aki@1"
  }
}

#20L1audio.recording.saved+11.75s

08 Oct 2026, 17:12:45 · agent

Event payload

{
  "id": "3214cc7d-3bfb-4844-afaa-71213fb05134",
  "version": 1,
  "operationId": "4d1cab78-b88c-425c-ad6e-59d114db322d",
  "turnId": null,
  "audioId": "24ceebad-6fe5-4372-ba4e-89bfc1b984bd",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "24ceebad-6fe5-4372-ba4e-89bfc1b984bd",
        "key": "recordings/1888d53b-ffbb-459f-801b-478bc5d56853/audio/agent/24ceebad-6fe5-4372-ba4e-89bfc1b984bd.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "6248686d959a56b614b022b2e16d55b7d7d19bd7a8f8a3084cf93d6e923486ac"
      },
      "format": "pcm_s16le",
      "sha256": "984b7c0ea148c458cd599f3eb3ee33fb6e0da2edb67587bb85eb2ac60e9cf239",
      "channels": 1,
      "byteLength": 6026,
      "durationMs": 125.54166666666666,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "startedAt": "2026-10-08T15:12:45.129Z",
    "operationId": "4d1cab78-b88c-425c-ad6e-59d114db322d",
    "participantId": "agent"
  }
}

#21L1speech.stopped+11.69s

08 Oct 2026, 17:12:45 · callee

Event payload

{
  "id": "8f09b34c-1cd5-49f0-a93f-9a79245e103a",
  "version": 1,
  "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 186.9930690000001,
    "type": "speech.stopped",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "silenceId": "f8396c97-fad2-4844-9027-0b080d52decd",
    "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
    "participantId": "callee"
  }
}

#22L1silence.soft+11.95s

08 Oct 2026, 17:12:45 · callee

Event payload

{
  "id": "40e3fb80-73ad-4023-830c-17527d3fd3c1",
  "version": 1,
  "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 443.2131369999988,
    "type": "silence.soft",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "silenceId": "f8396c97-fad2-4844-9027-0b080d52decd",
    "durationMs": 256,
    "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
    "participantId": "callee"
  }
}

#23L1vtt.transcript.delta+12.13s

08 Oct 2026, 17:12:45 · callee

Event payload

{
  "id": "cf15ef93-7a77-4344-a22a-680eb8528df8",
  "version": 1,
  "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
  "turnId": "c68953d8-dfa8-46df-b81f-3bcee184a47f",
  "audioId": null,
  "payload": {
    "text": "Da.",
    "type": "vtt.transcript.delta",
    "turnId": "c68953d8-dfa8-46df-b81f-3bcee184a47f",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
    "participantId": "callee"
  }
}

#24L1vtt.transcript.completed+12.13s

08 Oct 2026, 17:12:45 · callee

Event payload

{
  "id": "57589514-3f68-4a9f-aa34-c58660ec5b62",
  "version": 1,
  "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
  "turnId": "c68953d8-dfa8-46df-b81f-3bcee184a47f",
  "audioId": null,
  "payload": {
    "text": "Da.",
    "type": "vtt.transcript.completed",
    "turnId": "c68953d8-dfa8-46df-b81f-3bcee184a47f",
    "endedAt": "2026-10-08T15:12:45.231Z",
    "segmentId": "998d6763-8ea0-4c28-ad95-cd1b5ea8d5cb",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "startedAt": "2026-10-08T15:12:45.167Z",
    "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
    "participantId": "callee"
  }
}

#25DIALOGdialog.response.preparing+12.14s

08 Oct 2026, 17:12:45

Event payload

{
  "id": "ae77d01a-95a2-413f-8ee3-e81c82b079a1",
  "version": 1,
  "operationId": null,
  "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
  "audioId": null,
  "payload": {
    "text": "Da.",
    "type": "dialog.response.preparing",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "segmentIds": [
      "998d6763-8ea0-4c28-ad95-cd1b5ea8d5cb"
    ]
  }
}

#26L1regression.started+12.15s

08 Oct 2026, 17:12:45 · agent

Event payload

{
  "id": "73f4c855-8a5e-407b-b5a8-d7c5bef0d14d",
  "version": 1,
  "operationId": "173d2bba-10b1-489c-a812-032ef7d47558",
  "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
  "audioId": null,
  "payload": {
    "type": "regression.started",
    "goalId": "aki.balance",
    "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
    "purpose": "goal_regression",
    "provider": "openai",
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "173d2bba-10b1-489c-a812-032ef7d47558",
    "retryAllowed": true,
    "participantId": "agent"
  }
}

#27L1silence.committed+12.55s

08 Oct 2026, 17:12:46 · callee

Event payload

{
  "id": "325f9bc4-e257-46d9-977f-ec013d083bd4",
  "version": 1,
  "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
  "turnId": null,
  "audioId": null,
  "payload": {
    "atMs": 1051.2131369999988,
    "type": "silence.committed",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "silenceId": "f8396c97-fad2-4844-9027-0b080d52decd",
    "durationMs": 864,
    "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
    "participantId": "callee"
  }
}

#28L1regression.finished+13.16s

08 Oct 2026, 17:12:46 · agent

Event payload

{
  "id": "e241f50f-959f-42e6-b06d-0ccc63dd60ea",
  "version": 1,
  "operationId": "173d2bba-10b1-489c-a812-032ef7d47558",
  "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
  "audioId": null,
  "payload": {
    "type": "regression.finished",
    "goalId": "aki.balance",
    "reason": "yes",
    "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
    "values": [],
    "purpose": "goal_regression",
    "nextTurn": null,
    "provider": "openai",
    "completed": false,
    "elapsedMs": 1007.3190429999995,
    "goalIndex": 0,
    "iteration": 1,
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "173d2bba-10b1-489c-a812-032ef7d47558",
    "participantId": "agent"
  }
}

#29DIALOGdialog.response.ready+13.17s

08 Oct 2026, 17:12:46

Event payload

{
  "id": "f3a03d9f-b3cc-4711-aa19-d32304bcf5c6",
  "version": 1,
  "operationId": null,
  "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
  "audioId": null,
  "payload": {
    "text": "Kako mogu da Vam pomognem?",
    "type": "dialog.response.ready",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "segmentIds": [
      "998d6763-8ea0-4c28-ad95-cd1b5ea8d5cb"
    ]
  }
}

#30DIALOGdialog.answer_received+13.17s

08 Oct 2026, 17:12:46 · callee

Event payload

{
  "id": "f6aa2ed1-63de-432d-94cf-118bd5687e1b",
  "version": 1,
  "operationId": null,
  "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
  "audioId": null,
  "payload": {
    "text": "Da.",
    "type": "dialog.answer_received",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "segmentIds": [
      "998d6763-8ea0-4c28-ad95-cd1b5ea8d5cb"
    ],
    "participantId": "callee"
  }
}

#31DIALOGdialog.agent.state+13.18s

08 Oct 2026, 17:12:46

Event payload

{
  "id": "1300c777-a8ac-4bd9-ab79-3c433310326f",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "opening",
      "fragments": [],
      "lastTurnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
      "jmbgAttempts": 0,
      "lastQuestion": "help",
      "nameAttempts": 0,
      "offerDelivered": false,
      "clarifyAttempts": 1,
      "serviceFailures": 0,
      "mismatchAttempts": 0
    },
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "implementation": "aki@1"
  }
}

#32DIALOGdialog.turn.started+13.19s

08 Oct 2026, 17:12:46 · agent

Event payload

{
  "id": "3d4e0e26-b824-434d-b510-07fd655a3d2b",
  "version": 1,
  "operationId": null,
  "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Kako mogu da Vam pomognem?",
    "type": "dialog.turn.started",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "participantId": "agent"
  }
}

#33L1audio.playback.started+13.19s

08 Oct 2026, 17:12:46 · agent

Event payload

{
  "id": "bd4ef1a7-7c0b-452b-a7ac-642b7a17405b",
  "version": 1,
  "operationId": "1ea891ed-9797-4846-8047-e9f056876990",
  "turnId": null,
  "audioId": "3660d825-e15d-401b-a84b-8d2802aaeba6",
  "payload": {
    "type": "audio.playback.started",
    "audio": {
      "text": "Kako mogu da Vam pomognem?",
      "asset": {
        "id": "3660d825-e15d-401b-a84b-8d2802aaeba6",
        "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/3660d825-e15d-401b-a84b-8d2802aaeba6.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "8ccc8e538b361dcf71870b12fd2d5ebfefded029cdc47e43a9a153577e9c7f54"
      },
      "format": "pcm_s16le",
      "sha256": "2c0c087a1b49d7bdb103844fa5f71627e48a0db933bd30377475cb754e0da57f",
      "channels": 1,
      "byteLength": 72960,
      "durationMs": 1520,
      "sampleRate": 24000
    },
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "1ea891ed-9797-4846-8047-e9f056876990",
    "participantId": "agent"
  }
}

#34L1audio.playback.first_frame+13.20s

08 Oct 2026, 17:12:46 · agent

Event payload

{
  "id": "f6ef57a9-2a32-429c-94f9-d1ecc104a17e",
  "version": 1,
  "operationId": "1ea891ed-9797-4846-8047-e9f056876990",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.first_frame",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "1ea891ed-9797-4846-8047-e9f056876990",
    "firstFrameAt": "2026-10-08T15:12:46.738Z",
    "participantId": "agent"
  }
}

#35L1audio.recording.saved+13.54s

08 Oct 2026, 17:12:47 · callee

Event payload

{
  "id": "93a1230c-2d84-414b-a87f-c362ad8cc734",
  "version": 1,
  "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
  "turnId": null,
  "audioId": "8f4fcbff-62c3-45a3-9c48-d8c1efe51acc",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "8f4fcbff-62c3-45a3-9c48-d8c1efe51acc",
        "key": "recordings/1888d53b-ffbb-459f-801b-478bc5d56853/audio/caller/8f4fcbff-62c3-45a3-9c48-d8c1efe51acc.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "e074aaaf26ec3b05f31fb6e9fecbf3a25e0921c3f73c2f3f742cebc32faefdd5"
      },
      "format": "pcm_s16le",
      "sha256": "0f57b9a10b592cad326fa4d014e769becdf630d00cd6834fa7caf7c40cbcf38d",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "startedAt": "2026-10-08T15:12:45.071Z",
    "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
    "participantId": "callee"
  }
}

#36L1audio.playback.finished+15.02s

08 Oct 2026, 17:12:48 · agent

Event payload

{
  "id": "21b9eb74-e03e-4cf9-95ca-a368a6e7f34b",
  "version": 1,
  "operationId": "1ea891ed-9797-4846-8047-e9f056876990",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "audio.playback.finished",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "1ea891ed-9797-4846-8047-e9f056876990",
    "participantId": "agent"
  }
}

#37DIALOGdialog.turn.completed+15.03s

08 Oct 2026, 17:12:48 · agent

Event payload

{
  "id": "6dc690d1-6eda-452e-b387-35251b24fbdd",
  "version": 1,
  "operationId": null,
  "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
  "audioId": null,
  "payload": {
    "kind": "response",
    "text": "Kako mogu da Vam pomognem?",
    "type": "dialog.turn.completed",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "turnId": "a2f996eb-6e0a-4d3b-b714-3ce7539702ef",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "participantId": "agent"
  }
}

#38DIALOGdialog.agent.state+15.04s

08 Oct 2026, 17:12:48

Event payload

{
  "id": "e13f51bb-217e-4bfd-8b02-0e75c652e23b",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.agent.state",
    "state": {
      "phase": "opening",
      "fragments": [],
      "lastPhrase": "help",
      "interrupted": false,
      "jmbgAttempts": 0,
      "lastQuestion": "help",
      "nameAttempts": 0,
      "offerDelivered": false,
      "clarifyAttempts": 1,
      "serviceFailures": 0,
      "mismatchAttempts": 0
    },
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "implementation": "aki@1"
  }
}

#39L1audio.recording.saved+15.05s

08 Oct 2026, 17:12:48 · agent

Event payload

{
  "id": "2364df58-3013-4fec-b328-feb9e14b6267",
  "version": 1,
  "operationId": "1ea891ed-9797-4846-8047-e9f056876990",
  "turnId": null,
  "audioId": "d7f8d8ad-d990-4061-8654-bfdc0c122c79",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "d7f8d8ad-d990-4061-8654-bfdc0c122c79",
        "key": "recordings/1888d53b-ffbb-459f-801b-478bc5d56853/audio/agent/d7f8d8ad-d990-4061-8654-bfdc0c122c79.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "d6afe8d49e072329ee4dedbdcc0b3e55f3558a941aa37785075b3c628bcb881c"
      },
      "format": "pcm_s16le",
      "sha256": "763c5ff237facaab2aab4dccc6b76b660c74596e660265f3107711bed7aca4d9",
      "channels": 1,
      "byteLength": 87360,
      "durationMs": 1820,
      "sampleRate": 24000
    },
    "speaker": "agent",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "startedAt": "2026-10-08T15:12:46.738Z",
    "operationId": "1ea891ed-9797-4846-8047-e9f056876990",
    "participantId": "agent"
  }
}

#40L1audio.recording.saved+15.54s

08 Oct 2026, 17:12:49 · callee

Event payload

{
  "id": "b93b4069-aa27-4b89-b874-465a6e015fa6",
  "version": 1,
  "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
  "turnId": null,
  "audioId": "47eea38e-e12f-483c-8fe8-5d8357d452b7",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "47eea38e-e12f-483c-8fe8-5d8357d452b7",
        "key": "recordings/1888d53b-ffbb-459f-801b-478bc5d56853/audio/caller/47eea38e-e12f-483c-8fe8-5d8357d452b7.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "afef463170caaa53aabb8fa9ee46df05edc597f9c133092e70458fb2526950e8"
      },
      "format": "pcm_s16le",
      "sha256": "d56f7ade58db25528759ced1d17794792963020c91b430a863e1e205227aa4fa",
      "channels": 1,
      "byteLength": 96000,
      "durationMs": 2000,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "startedAt": "2026-10-08T15:12:47.073Z",
    "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
    "participantId": "callee"
  }
}

#41L1vtt.transcript.delta+16.81s

08 Oct 2026, 17:12:50 · callee

Event payload

{
  "id": "24eddfde-1a72-4474-802a-b5160b59a365",
  "version": 1,
  "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
  "turnId": "81a3e1ab-9761-4ac1-804c-d5ee2d1eb6fb",
  "audioId": null,
  "payload": {
    "text": " ",
    "type": "vtt.transcript.delta",
    "turnId": "81a3e1ab-9761-4ac1-804c-d5ee2d1eb6fb",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
    "participantId": "callee"
  }
}

#42L1vtt.finished+16.81s

08 Oct 2026, 17:12:50 · callee

Event payload

{
  "id": "d44068d1-19a2-4bfa-96d3-9c690f487d69",
  "version": 1,
  "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "vtt.finished",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
    "participantId": "callee"
  }
}

#43L1audio.recording.saved+16.83s

08 Oct 2026, 17:12:50 · callee

Event payload

{
  "id": "08945960-c686-4896-b19d-3e95afce498d",
  "version": 1,
  "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
  "turnId": null,
  "audioId": "3447e8ef-ff69-4875-ab16-9b7439336cd7",
  "payload": {
    "type": "audio.recording.saved",
    "audio": {
      "asset": {
        "id": "3447e8ef-ff69-4875-ab16-9b7439336cd7",
        "key": "recordings/1888d53b-ffbb-459f-801b-478bc5d56853/audio/caller/3447e8ef-ff69-4875-ab16-9b7439336cd7.wav",
        "bucket": "livekit-node-stage",
        "objectSha256": "2211b992946db993344ea3b5750f18f522f0d4b7fbc74291c72e28c261466d52"
      },
      "format": "pcm_s16le",
      "sha256": "f4d812d575c5bf4a3622421e285ce939fccd92c5ad37504a06cf689b3b89679c",
      "channels": 1,
      "byteLength": 55680,
      "durationMs": 1160,
      "sampleRate": 24000
    },
    "speaker": "caller",
    "sessionId": "63da38ff-7325-4b1c-8385-f03ae098d81b",
    "startedAt": "2026-10-08T15:12:49.077Z",
    "operationId": "dd9db267-bc4f-44a7-bd99-ba6431cf4154",
    "participantId": "callee"
  }
}

#44CALLcall.participant_left+16.84s

08 Oct 2026, 17:12:50 · callee

Event payload

{
  "id": "6b980662-41be-48e3-8d8f-917f90232573",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.participant_left",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "reason": "Agent execution failed",
    "participantId": "callee"
  }
}

#45CALLcall.failed+16.84s

08 Oct 2026, 17:12:50

Event payload

{
  "id": "1e6c6191-1e6c-4092-99af-556baba16720",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "call.failed",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "message": "Agent execution failed"
  }
}

#46DIALOGdialog.ended+16.84s

08 Oct 2026, 17:12:50

Event payload

{
  "id": "b90d4fee-a24c-486d-b336-2feb9abf72fc",
  "version": 1,
  "operationId": null,
  "turnId": null,
  "audioId": null,
  "payload": {
    "type": "dialog.ended",
    "callId": "1888d53b-ffbb-459f-801b-478bc5d56853",
    "reason": "Agent execution failed",
    "dialogId": "63da38ff-7325-4b1c-8385-f03ae098d81b"
  }
}

Stored audio

7 assets

template:e31ec29888b9d5c984b7c3a4bcb71b158084413472eb4929d95f2a8bb3d31512

“Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?”

8.96s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14",
  "bucket": "livekit-node-stage",
  "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14.wav",
  "sha256": "8c1cd0de1174f56c5414956122a4441cd233b1e795963ae31993a437760e4aad"
}

Precompiled greeting

0.13s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "24ceebad-6fe5-4372-ba4e-89bfc1b984bd",
  "bucket": "livekit-node-stage",
  "key": "recordings/1888d53b-ffbb-459f-801b-478bc5d56853/audio/agent/24ceebad-6fe5-4372-ba4e-89bfc1b984bd.wav",
  "sha256": "6248686d959a56b614b022b2e16d55b7d7d19bd7a8f8a3084cf93d6e923486ac"
}

template:8098c11cdb0b74e4668097dd222b5b58259458e06e41b0f3bab4859c37749614

“Kako mogu da Vam pomognem?”

1.52s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "3660d825-e15d-401b-a84b-8d2802aaeba6",
  "bucket": "livekit-node-stage",
  "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/3660d825-e15d-401b-a84b-8d2802aaeba6.wav",
  "sha256": "8ccc8e538b361dcf71870b12fd2d5ebfefded029cdc47e43a9a153577e9c7f54"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "8f4fcbff-62c3-45a3-9c48-d8c1efe51acc",
  "bucket": "livekit-node-stage",
  "key": "recordings/1888d53b-ffbb-459f-801b-478bc5d56853/audio/caller/8f4fcbff-62c3-45a3-9c48-d8c1efe51acc.wav",
  "sha256": "e074aaaf26ec3b05f31fb6e9fecbf3a25e0921c3f73c2f3f742cebc32faefdd5"
}

Precompiled greeting

1.82s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "d7f8d8ad-d990-4061-8654-bfdc0c122c79",
  "bucket": "livekit-node-stage",
  "key": "recordings/1888d53b-ffbb-459f-801b-478bc5d56853/audio/agent/d7f8d8ad-d990-4061-8654-bfdc0c122c79.wav",
  "sha256": "d6afe8d49e072329ee4dedbdcc0b3e55f3558a941aa37785075b3c628bcb881c"
}

Precompiled greeting

2.00s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "47eea38e-e12f-483c-8fe8-5d8357d452b7",
  "bucket": "livekit-node-stage",
  "key": "recordings/1888d53b-ffbb-459f-801b-478bc5d56853/audio/caller/47eea38e-e12f-483c-8fe8-5d8357d452b7.wav",
  "sha256": "afef463170caaa53aabb8fa9ee46df05edc597f9c133092e70458fb2526950e8"
}

Precompiled greeting

1.16s · 24 kHz · Mono

Download WAV ↓

Storage reference

{
  "id": "3447e8ef-ff69-4875-ab16-9b7439336cd7",
  "bucket": "livekit-node-stage",
  "key": "recordings/1888d53b-ffbb-459f-801b-478bc5d56853/audio/caller/3447e8ef-ff69-4875-ab16-9b7439336cd7.wav",
  "sha256": "2211b992946db993344ea3b5750f18f522f0d4b7fbc74291c72e28c261466d52"
}

Initial dialog state

View snapshot

{
  "id": "63da38ff-7325-4b1c-8385-f03ae098d81b",
  "turns": [],
  "inputs": {},
  "status": "created",
  "version": 2,
  "collected": {},
  "agentState": null,
  "participants": [
    {
      "id": "callee",
      "kind": "human",
      "name": "+381603022591",
      "status": "disconnected"
    },
    {
      "id": "agent",
      "kind": "agent",
      "name": "Aki",
      "status": "disconnected",
      "behavior": {
        "turns": "submissive",
        "greeting": {
          "initiative": "assertive",
          "interruptible": true
        }
      },
      "template": {
        "id": "c8387d21-1991-4c9e-b773-fe4c51724802@4",
        "name": "Aki",
        "audios": {
          "filler": {
            "text": "Trenutak, molim.",
            "format": "pcm_s16le",
            "sha256": "e51d232b40ce2167937b32b5d88b7b2d784fe31e46a95c39f52ee670a6b4c5c7",
            "channels": 1,
            "byteLength": 66720,
            "durationMs": 1390,
            "sampleRate": 24000
          },
          "greeting": {
            "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?",
            "asset": {
              "id": "c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14",
              "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14.wav",
              "bucket": "livekit-node-stage",
              "objectSha256": "8c1cd0de1174f56c5414956122a4441cd233b1e795963ae31993a437760e4aad"
            },
            "format": "pcm_s16le",
            "sha256": "db0849f6367430473fea0cb5024eacd32d7226bef947bccdb70ef16641219a2c",
            "channels": 1,
            "byteLength": 430080,
            "durationMs": 8960,
            "sampleRate": 24000
          }
        },
        "prompts": {
          "system": "aik banka. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "latencyCovers": [
          {
            "audioId": "filler",
            "delayMs": 1250
          }
        ]
      },
      "definition": {
        "kind": "code",
        "options": {
          "latencyFiller": true,
          "speechProfile": {
            "speed": 1,
            "stability": 0.8,
            "similarityBoost": 0.8
          },
          "expectedReplyPool": true
        },
        "voicePack": {
          "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "label": "Aki",
          "model": "eleven_v4_turbo",
          "voiceId": "oICC5xEEbDGIZC1LVOOM",
          "language": "sr",
          "provider": "elevenlabs"
        },
        "configuration": {
          "name": "Aki",
          "timing": {
            "softMs": 250,
            "openingMs": 1200,
            "committedMs": 850
          },
          "behavior": {
            "turns": "submissive",
            "greeting": {
              "initiative": "assertive",
              "interruptible": true
            }
          },
          "providers": {
            "ttv": "elevenlabs",
            "vtt": "soniox",
            "reply": "openai"
          },
          "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM",
          "systemPrompt": "aik banka. Provera raspoloživog stanja na kreditnoj kartici."
        },
        "implementation": {
          "key": "aki",
          "version": "1"
        }
      }
    }
  ],
  "currentSpeakerId": null,
  "awaitingParticipantId": null
}

Stored audio includes the assets linked to this trace. New coordinated calls record separate caller and agent channels; older calls may contain only prepared agent speech. Times shown in Europe/Belgrade.