{ "id": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "number": "+381603022591", "direction": "outbound", "room": "node-fd758505-6a25-4892-a6cf-1b09f0d8033f", "status": "failed", "sipCallId": "SCL_BPCHnUA7w5FX", "sipStatus": "active", "createdAt": "2026-10-07T11:51:26.135Z", "updatedAt": "2026-10-07T11:52:21.191Z", "answeredAt": "2026-10-07T11:51:34.050Z", "endedAt": "2026-10-07T11:52:21.189Z", "endedReason": "Agent execution failed", "dialog": { "id": "a202c6bd-507e-4477-812c-e90629a4eba9", "createdAt": "2026-10-07T11:51:26.135Z", "initialState": { "id": "a202c6bd-507e-4477-812c-e90629a4eba9", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja АИК банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "4816e6cb4cf0c63e0019c714dbed1ebc02f1c6566a1a7eec8c29185137ca7dd8", "channels": 1, "byteLength": 353280, "durationMs": 7360, "sampleRate": 24000 } }, "prompts": { "system": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 160, "historyStartedAt": "2026-10-07T11:51:26.135Z", "events": [ { "id": "1120a7aa-0720-4e89-8e95-d9c33f9c91da", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-07T11:51:26.112Z", "recordedAt": "2026-10-07T11:51:26.135Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-fd758505-6a25-4892-a6cf-1b09f0d8033f", "type": "call.created", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "number": "+381603022591", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "1fb8d8b8-08c5-4088-8387-b624ad7fd83f", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 2, "layer": "CALL", "type": 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"2026-10-07T11:51:26.390Z", "recordedAt": "2026-10-07T11:51:26.405Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "sipCallId": "SCL_BPCHnUA7w5FX" }, "audioId": null, "audio": null }, { "id": "e9853063-30e8-42c9-b114-026393a5143f", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 5, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-07T11:51:26.418Z", "recordedAt": "2026-10-07T11:51:26.430Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "c81f32dc-cc12-4010-8e91-b923e73b6690", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T11:51:26.418Z", "recordedAt": "2026-10-07T11:51:26.433Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "sipCallId": "SCL_BPCHnUA7w5FX", "sipStatus": "dialing" }, "audioId": null, "audio": null }, { "id": "f863019d-a15e-42d2-b617-6a26bf2613a5", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 7, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T11:51:31.510Z", "recordedAt": "2026-10-07T11:51:31.514Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "sipCallId": "SCL_BPCHnUA7w5FX", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "c4c33a10-2e74-40f6-98dd-d4782575a6ef", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 8, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T11:51:34.050Z", "recordedAt": "2026-10-07T11:51:34.057Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "sipCallId": "SCL_BPCHnUA7w5FX", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "58c40c6e-8613-46a8-b67e-259f57a31275", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-07T11:51:34.050Z", "recordedAt": "2026-10-07T11:51:34.060Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f" }, "audioId": null, "audio": null }, { "id": "3e68c512-2ff3-4d0d-b511-bd00af9a3f52", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-07T11:51:34.197Z", "recordedAt": "2026-10-07T11:51:34.220Z", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "c52cc483-9074-4591-a64b-4e636019790d", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 11, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-07T11:51:34.364Z", "recordedAt": "2026-10-07T11:51:34.371Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9" }, "audioId": null, "audio": null }, { "id": "a64c3aa4-1452-4156-b50d-9eea07aa4c21", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 12, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-07T11:51:34.694Z", "recordedAt": "2026-10-07T11:51:34.709Z", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "turnId": null, "participantId": "callee", "payload": { "atMs": 504.96738000000005, "type": "silence.soft", "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "silenceId": "9360efc0-a688-4fe8-acd0-45a7915c60f8", "durationMs": 352, "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f501dff0-542e-4c62-a8a6-6596490169a9", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 13, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-07T11:51:34.726Z", "recordedAt": "2026-10-07T11:51:34.813Z", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "turnId": null, "participantId": "callee", "payload": { "atMs": 536.96738, "type": "speech.started", "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "44ebcd50-9662-4a1f-a6fe-9d4f9a1512ec", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 14, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-07T11:51:35.622Z", "recordedAt": "2026-10-07T11:51:35.729Z", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "turnId": null, "participantId": "callee", "payload": { "atMs": 1432.96738, "type": "speech.stopped", "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "silenceId": "9ce6bc14-bb80-4665-9c80-890bd0e44377", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "938551f5-b9cf-4063-a682-87c3eb1685c6", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 15, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-07T11:51:35.974Z", "recordedAt": "2026-10-07T11:51:35.989Z", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "turnId": null, "participantId": "callee", "payload": { "atMs": 1784.96738, "type": "silence.soft", "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "silenceId": "9ce6bc14-bb80-4665-9c80-890bd0e44377", "durationMs": 352, "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "3f3d3f51-4688-439b-8a93-80907a9eb15d", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 16, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-07T11:51:36.108Z", "recordedAt": "2026-10-07T11:51:36.114Z", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "turnId": "92dfff4e-3d0a-424f-8e6f-ac1950e66b8a", "participantId": "callee", "payload": { "text": "Halo.", "type": "vtt.transcript.delta", "turnId": "92dfff4e-3d0a-424f-8e6f-ac1950e66b8a", "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "7fec46b9-1148-4a09-a81e-17343f0ec335", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 17, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-07T11:51:36.117Z", "recordedAt": "2026-10-07T11:51:36.121Z", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "turnId": "92dfff4e-3d0a-424f-8e6f-ac1950e66b8a", "participantId": "callee", "payload": { "text": "Halo.", "type": "vtt.transcript.completed", "turnId": "92dfff4e-3d0a-424f-8e6f-ac1950e66b8a", "endedAt": "2026-10-07T11:51:35.622Z", "segmentId": "4593b654-3c6c-44f4-9625-2d18d85dae28", "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "startedAt": "2026-10-07T11:51:34.726Z", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f1affd7a-8896-4750-b45f-ad3aed20f40c", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 18, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T11:51:36.394Z", "recordedAt": "2026-10-07T11:51:36.401Z", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "038807a4-b71e-4f79-9ad0-02fbf8c5aa01", "key": "recordings/fd758505-6a25-4892-a6cf-1b09f0d8033f/audio/caller/038807a4-b71e-4f79-9ad0-02fbf8c5aa01.wav", "bucket": "livekit-node-stage", "objectSha256": "1e3d98f7256c3a19c2f73aa0173e9e0e3a6417f49939a9b376274ec4eb282f6a" }, "format": "pcm_s16le", "sha256": "ffa703674c70ebd2177f80e57b759c682baf2a44a757d49f58cba6ae293bf67b", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "startedAt": "2026-10-07T11:51:34.342Z", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "participantId": "callee" }, "audioId": "038807a4-b71e-4f79-9ad0-02fbf8c5aa01", "audio": { "id": "038807a4-b71e-4f79-9ad0-02fbf8c5aa01", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "ffa703674c70ebd2177f80e57b759c682baf2a44a757d49f58cba6ae293bf67b", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/fd758505-6a25-4892-a6cf-1b09f0d8033f/audio/caller/038807a4-b71e-4f79-9ad0-02fbf8c5aa01.wav", "objectSha256": "1e3d98f7256c3a19c2f73aa0173e9e0e3a6417f49939a9b376274ec4eb282f6a", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T11:51:36.343Z" } }, { "id": "128e6a01-405f-441a-9a05-0172911d9db1", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 19, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-07T11:51:36.752Z", "recordedAt": "2026-10-07T11:51:36.769Z", "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "turnId": null, "participantId": "callee", "payload": { "atMs": 2562.424158, "type": "silence.committed", "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "silenceId": "9ce6bc14-bb80-4665-9c80-890bd0e44377", "durationMs": 1120, "operationId": "59a20040-3b71-4e96-b0f2-c7c78a09b09e", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f402ce3b-0fec-4200-8142-9ab9f5fa4d48", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 20, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-07T11:51:36.764Z", "recordedAt": "2026-10-07T11:51:36.776Z", "operationId": null, "turnId": "8594a7d4-b425-49fd-bf98-44001598db14", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja АИК банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": 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"2026-10-07T11:51:44.343Z" } }, { "id": "301c994f-9587-4502-8066-53f88e6d2e9e", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 30, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-07T11:51:44.450Z", "recordedAt": "2026-10-07T11:51:44.454Z", "operationId": "a7208c54-0b67-449b-8713-6d2e40aa6337", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "operationId": "a7208c54-0b67-449b-8713-6d2e40aa6337", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "bc80c371-776d-42af-abf8-b4919065841a", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 31, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-07T11:51:44.460Z", "recordedAt": "2026-10-07T11:51:44.468Z", "operationId": null, "turnId": "8594a7d4-b425-49fd-bf98-44001598db14", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja АИК банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "turnId": "8594a7d4-b425-49fd-bf98-44001598db14", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "956e7a35-7f23-4181-b797-ca660803b280", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 32, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-07T11:51:44.471Z", "recordedAt": "2026-10-07T11:51:44.476Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "67ad7025-8f80-43f6-9718-405678fd93d1", "dialogId": 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Pa mene zanima. 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Da li želite da proverite stanje?", "type": "ttv.started", "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "operationId": "e989cde6-2067-4e61-ae8d-bdddf3b4c9d9", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "8800ee72-64c6-435c-8542-096301175067", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 68, "layer": "L1", "type": "ttv.first_byte", "version": 1, "occurredAt": "2026-10-07T11:51:53.339Z", "recordedAt": "2026-10-07T11:51:53.344Z", "operationId": "e989cde6-2067-4e61-ae8d-bdddf3b4c9d9", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.first_byte", "elapsedMs": 264.832279000002, "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "operationId": "e989cde6-2067-4e61-ae8d-bdddf3b4c9d9", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "fbdef084-6102-4393-b2f5-35ab0e3bc09e", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 69, "layer": "L1", "type": "ttv.finished", "version": 1, "occurredAt": "2026-10-07T11:51:53.846Z", "recordedAt": "2026-10-07T11:51:53.850Z", "operationId": "e989cde6-2067-4e61-ae8d-bdddf3b4c9d9", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.finished", "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "operationId": "e989cde6-2067-4e61-ae8d-bdddf3b4c9d9", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "2a0c7aef-61f3-4ff1-af55-f0d7e2d29d0f", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 70, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-07T11:51:53.870Z", "recordedAt": "2026-10-07T11:51:53.874Z", "operationId": null, "turnId": "473372f7-180c-48f5-a906-4cd5104fdf33", "participantId": null, "payload": { "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "type": "dialog.response.ready", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "turnId": "473372f7-180c-48f5-a906-4cd5104fdf33", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "segmentIds": [ "364539e3-aa1b-4b09-be1b-596a1a6502a1", "bcc7fdda-1909-45e1-99ef-6643c573f393", "277dd781-9406-4b7b-a97b-68a68f5474bc" ] }, "audioId": null, "audio": null }, { "id": "32394911-6155-40d0-a5aa-8e741cdc97ae", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 71, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-07T11:51:53.878Z", "recordedAt": "2026-10-07T11:51:53.882Z", "operationId": null, "turnId": "473372f7-180c-48f5-a906-4cd5104fdf33", "participantId": "callee", "payload": { "text": "Uh. Pa mene zanima. Kako mogu da proverim neke stvari kod vas?", "type": "dialog.answer_received", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "turnId": "473372f7-180c-48f5-a906-4cd5104fdf33", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "segmentIds": [ "364539e3-aa1b-4b09-be1b-596a1a6502a1", "bcc7fdda-1909-45e1-99ef-6643c573f393", "277dd781-9406-4b7b-a97b-68a68f5474bc" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "e3db54af-55e6-4346-b8ca-547a8c3afa7b", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 72, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-07T11:51:53.887Z", "recordedAt": "2026-10-07T11:51:53.891Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "scope", "fragments": [], "lastTurnId": "473372f7-180c-48f5-a906-4cd5104fdf33", "resumePhase": "opening", "jmbgAttempts": 0, "lastQuestion": "out_of_scope", "nameAttempts": 0, "offerDelivered": false, "resumeQuestion": "help", "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "60989e2a-6cef-4b30-9d36-a673beefa45e", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 73, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-07T11:51:53.893Z", "recordedAt": "2026-10-07T11:51:53.897Z", "operationId": null, "turnId": "473372f7-180c-48f5-a906-4cd5104fdf33", "participantId": "agent", "payload": { "kind": "response", "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "type": "dialog.turn.started", "callId": "fd758505-6a25-4892-a6cf-1b09f0d8033f", "turnId": "473372f7-180c-48f5-a906-4cd5104fdf33", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "e8c80655-ced5-466b-af66-f399486e4a09", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 74, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-07T11:51:53.899Z", "recordedAt": "2026-10-07T11:51:53.910Z", "operationId": "2d03cbf2-1964-4250-9ba6-c3f8c9bbb23f", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "asset": { "id": "6c946fb5-b765-43a4-8246-9ee5dbbe4272", "key": "recordings/fd758505-6a25-4892-a6cf-1b09f0d8033f/generated/6c946fb5-b765-43a4-8246-9ee5dbbe4272.wav", "bucket": "livekit-node-stage", "objectSha256": "e2b4a9e90894514496383b6e36fc6b5426002b0d67675a651cce8005a901d380" }, "format": "pcm_s16le", "sha256": "308d1131e0e483895e2a17f0b0a98d0471178fb2d8a523851fa79b43f00f1f3a", "channels": 1, "byteLength": 314880, "durationMs": 6560, "sampleRate": 24000 }, "sessionId": "a202c6bd-507e-4477-812c-e90629a4eba9", "operationId": "2d03cbf2-1964-4250-9ba6-c3f8c9bbb23f", "participantId": "agent" }, "audioId": "6c946fb5-b765-43a4-8246-9ee5dbbe4272", "audio": { "id": "6c946fb5-b765-43a4-8246-9ee5dbbe4272", "name": "agent-response", "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "308d1131e0e483895e2a17f0b0a98d0471178fb2d8a523851fa79b43f00f1f3a", "byteLength": 314880, "durationMs": 6560, "bucket": "livekit-node-stage", "key": "recordings/fd758505-6a25-4892-a6cf-1b09f0d8033f/generated/6c946fb5-b765-43a4-8246-9ee5dbbe4272.wav", "objectSha256": "e2b4a9e90894514496383b6e36fc6b5426002b0d67675a651cce8005a901d380", "objectByteLength": 314924, "mimeType": "audio/wav", "createdAt": "2026-10-07T11:51:53.854Z" } }, { "id": "7ed850fd-e51f-4dfb-9439-8b63adc0f311", "dialogId": "a202c6bd-507e-4477-812c-e90629a4eba9", "sequence": 75, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-07T11:51:53.914Z", "recordedAt": "2026-10-07T11:51:53.920Z", "operationId": "2d03cbf2-1964-4250-9ba6-c3f8c9bbb23f", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": 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