{ "id": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "number": "+381603022591", "direction": "outbound", "room": "node-fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "status": "ended", "sipCallId": "SCL_EyHggnz4Eui7", "sipStatus": "active", "createdAt": "2026-10-07T13:16:40.659Z", "updatedAt": "2026-10-07T13:18:02.945Z", "answeredAt": "2026-10-07T13:16:49.351Z", "endedAt": "2026-10-07T13:18:02.926Z", "endedReason": "balance_closed", "dialog": { "id": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "createdAt": "2026-10-07T13:16:40.659Z", "initialState": { "id": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "d09fe7847073be5d5999c8aab431a03e87cfdb58e4664254f8500b705e9cca1b", "channels": 1, "byteLength": 357120, "durationMs": 7440, "sampleRate": 24000 } }, "prompts": { "system": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 219, "historyStartedAt": "2026-10-07T13:16:40.659Z", "events": [ { "id": "67474d43-a311-438c-9d29-7dace5fc704e", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-07T13:16:40.635Z", "recordedAt": "2026-10-07T13:16:40.659Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "type": "call.created", "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "number": "+381603022591", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "b3ac957b-3384-4bdd-85ae-eaad5a89ec36", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-07T13:16:40.635Z", "recordedAt": "2026-10-07T13:16:40.659Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36" }, "audioId": null, "audio": null }, { "id": "97bc07fe-51e9-4836-8a21-30fee60b1def", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-07T13:16:40.635Z", "recordedAt": "2026-10-07T13:16:40.659Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9" }, "audioId": null, "audio": null }, { "id": "3d888d6c-8902-4c1e-bf91-730befa9eefd", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 4, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T13:16:40.913Z", "recordedAt": "2026-10-07T13:16:40.928Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "sipCallId": "SCL_EyHggnz4Eui7" }, "audioId": null, "audio": null }, { "id": "d864c180-beca-45c5-b5b5-c9d79ff5932a", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 5, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-07T13:16:40.939Z", "recordedAt": "2026-10-07T13:16:40.949Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5e7b189e-d25b-4524-a1fc-a957d5736a6c", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T13:16:40.939Z", "recordedAt": "2026-10-07T13:16:40.952Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "sipCallId": "SCL_EyHggnz4Eui7", "sipStatus": "dialing" }, "audioId": null, "audio": null }, { "id": "44c305f7-01ab-45ab-a70a-c27608e14c4f", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 7, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T13:16:45.790Z", "recordedAt": "2026-10-07T13:16:45.796Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "sipCallId": "SCL_EyHggnz4Eui7", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "1bc15d0e-6050-4b1a-b51e-d163aa7a4023", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 8, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T13:16:49.351Z", "recordedAt": "2026-10-07T13:16:49.360Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "sipCallId": "SCL_EyHggnz4Eui7", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "3bb8d49f-33bf-43fc-9d79-f7ebc1e5a985", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-07T13:16:49.351Z", "recordedAt": "2026-10-07T13:16:49.362Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36" }, "audioId": null, "audio": null }, { "id": "4bdccfb4-3610-480a-ba6b-f70e622b733a", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-07T13:16:49.657Z", "recordedAt": "2026-10-07T13:16:49.690Z", "operationId": "00f557c6-baf1-4a70-b1d0-22d4f41a4aff", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "operationId": "00f557c6-baf1-4a70-b1d0-22d4f41a4aff", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f9f904e9-caf9-4fea-a421-500b9f309c43", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 11, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-07T13:16:49.688Z", "recordedAt": "2026-10-07T13:16:49.703Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9" }, "audioId": null, "audio": null }, { "id": "3609db2f-6e84-4b8d-b103-5deceba592a4", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 12, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-07T13:16:50.019Z", "recordedAt": "2026-10-07T13:16:50.032Z", "operationId": "00f557c6-baf1-4a70-b1d0-22d4f41a4aff", "turnId": null, "participantId": "callee", "payload": { "atMs": 369.31293299999925, "type": "silence.soft", "sessionId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "silenceId": "5a574bf4-b0c5-449a-8492-2af68331b9b0", "durationMs": 352, "operationId": "00f557c6-baf1-4a70-b1d0-22d4f41a4aff", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "29240c27-3890-4481-8cc2-a816cb2b6a65", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 13, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-07T13:16:50.787Z", "recordedAt": "2026-10-07T13:16:50.812Z", "operationId": "00f557c6-baf1-4a70-b1d0-22d4f41a4aff", "turnId": null, "participantId": "callee", "payload": { "atMs": 1137.3129329999992, "type": "silence.committed", "sessionId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "silenceId": "5a574bf4-b0c5-449a-8492-2af68331b9b0", "durationMs": 1120, "operationId": "00f557c6-baf1-4a70-b1d0-22d4f41a4aff", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5aba0536-3c9e-443f-9cbb-1f62c3052777", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 14, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-07T13:16:50.883Z", "recordedAt": "2026-10-07T13:16:50.891Z", "operationId": "00f557c6-baf1-4a70-b1d0-22d4f41a4aff", "turnId": null, "participantId": "callee", "payload": { "atMs": 1233.3129329999992, "type": "silence.opening", "sessionId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "silenceId": "5a574bf4-b0c5-449a-8492-2af68331b9b0", "durationMs": 1216, "operationId": "00f557c6-baf1-4a70-b1d0-22d4f41a4aff", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "ce4ef3d6-a5cc-44c6-91cc-58aaf4f7d49f", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 15, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-07T13:16:50.887Z", "recordedAt": "2026-10-07T13:16:50.899Z", "operationId": null, "turnId": "e7347e12-debc-4c3e-9f19-2e6e415cd251", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "turnId": "e7347e12-debc-4c3e-9f19-2e6e415cd251", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "65e50da9-a006-44f1-9c7a-4b73843679d5", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 16, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-07T13:16:50.902Z", "recordedAt": "2026-10-07T13:16:50.906Z", "operationId": "ad259001-dbc5-43cf-9b81-4911af7eaf98", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "d09fe7847073be5d5999c8aab431a03e87cfdb58e4664254f8500b705e9cca1b", "channels": 1, "byteLength": 357120, "durationMs": 7440, "sampleRate": 24000 }, "sessionId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "operationId": "ad259001-dbc5-43cf-9b81-4911af7eaf98", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "9c5c207e-0fe6-4981-9789-c755772e45dc", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 17, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-07T13:16:50.910Z", "recordedAt": "2026-10-07T13:16:50.918Z", "operationId": "ad259001-dbc5-43cf-9b81-4911af7eaf98", "turnId": null, "participantId": "agent", 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"audioId": null, "audio": null }, { "id": "6ce17ecc-5bb0-40c2-a822-7a9bc8251bed", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 161, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-07T13:17:38.969Z", "recordedAt": "2026-10-07T13:17:38.972Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Dejan", "phase": "offer", "prezime": "Vuković", "foundJmbg": "0904987781072", "fragments": [], "lastTurnId": "dc642996-fabf-4b15-bdf3-e42a953abe75", "jmbgAttempts": 0, "lastQuestion": "repeat_offer", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "a93e06a9-6e27-45c2-895f-5ec3eaf8b240", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", 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"c5f47551-4fe0-4f0d-a528-c7f26528eb30", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Hvala Vam, pronašla sam podatke.\n\nRaspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara.\n\nDa li želite da ponovim iznos?", "asset": { "id": "5793ad5b-0185-462e-8f8f-877c32e667e2", "key": "recordings/fad723fc-0d7e-4386-8f86-ebb4c0b70d36/generated/5793ad5b-0185-462e-8f8f-877c32e667e2.wav", "bucket": "livekit-node-stage", "objectSha256": "4947dec0001d274a064a11cd5799e07e2ccb8e9fa0197ff24e01d10570a5f153" }, "format": "pcm_s16le", "sha256": "81bf6ec12c22c2e36fd8e06b119a8a50a4e584362c2ec159a99e16092b3c8563", "channels": 1, "byteLength": 503040, "durationMs": 10480, "sampleRate": 24000 }, "sessionId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "operationId": "c5f47551-4fe0-4f0d-a528-c7f26528eb30", "participantId": "agent" }, "audioId": "5793ad5b-0185-462e-8f8f-877c32e667e2", "audio": { "id": "5793ad5b-0185-462e-8f8f-877c32e667e2", "name": "agent-response", "text": "Hvala Vam, pronašla sam podatke.\n\nRaspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara.\n\nDa li želite da ponovim iznos?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "81bf6ec12c22c2e36fd8e06b119a8a50a4e584362c2ec159a99e16092b3c8563", "byteLength": 503040, "durationMs": 10480, "bucket": "livekit-node-stage", "key": "recordings/fad723fc-0d7e-4386-8f86-ebb4c0b70d36/generated/5793ad5b-0185-462e-8f8f-877c32e667e2.wav", "objectSha256": "4947dec0001d274a064a11cd5799e07e2ccb8e9fa0197ff24e01d10570a5f153", "objectByteLength": 503084, "mimeType": "audio/wav", "createdAt": "2026-10-07T13:17:38.924Z" } }, { "id": "9c45e603-1355-468c-946e-e61a0ffff60a", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 164, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-07T13:17:38.996Z", "recordedAt": 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"pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "93dd80078ee08cecc84788b05c9a79a8882bfc11d57f234f2e2d2e16516cb2f8", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/fad723fc-0d7e-4386-8f86-ebb4c0b70d36/audio/caller/3afb00e1-0087-4973-8d62-7b5c21c3d66c.wav", "objectSha256": "5fa318739b7a7730b749a63138c8e16d3bfbfb46ee9ac456b57983f96571f3f3", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T13:17:49.665Z" } }, { "id": "b3f36a73-5af5-4456-91a1-5ea11034ba9e", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 176, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-07T13:17:49.775Z", "recordedAt": "2026-10-07T13:17:49.780Z", "operationId": "c5f47551-4fe0-4f0d-a528-c7f26528eb30", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "operationId": "c5f47551-4fe0-4f0d-a528-c7f26528eb30", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "01768ef8-f11f-46c4-9507-68914484192a", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "sequence": 177, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-07T13:17:49.785Z", "recordedAt": "2026-10-07T13:17:49.793Z", "operationId": null, "turnId": "dc642996-fabf-4b15-bdf3-e42a953abe75", "participantId": "agent", "payload": { "kind": "response", "text": "Hvala Vam, pronašla sam podatke.\n\nRaspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara.\n\nDa li želite da ponovim iznos?", "type": "dialog.turn.completed", "callId": "fad723fc-0d7e-4386-8f86-ebb4c0b70d36", "turnId": "dc642996-fabf-4b15-bdf3-e42a953abe75", "dialogId": "78e35ea6-2102-471c-bb9c-18a7192f2fa9", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "f4275a52-3cf4-4b70-ae77-e31929e58884", "dialogId": 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"closing", "text": "Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara.\n\nHvala Vam na pozivu. 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