{ "id": "e697ec4b-d9e9-4c76-a6ef-8e97a3ef09e6", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "number": "+381643515959", "direction": "outbound", "room": "node-e697ec4b-d9e9-4c76-a6ef-8e97a3ef09e6", "status": "ended", "sipCallId": "SCL_agA8x78MvtFu", "sipStatus": "active", "createdAt": "2026-09-28T07:31:07.333Z", "updatedAt": "2026-09-28T07:31:31.672Z", "answeredAt": "2026-09-28T07:31:12.979Z", "endedAt": "2026-09-28T07:31:31.670Z", "endedReason": "Goal execution failed", "dialog": { "id": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "createdAt": "2026-09-28T07:31:07.333Z", "initialState": { "id": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "turns": [], "status": "created", "version": 2, "participants": [ { "id": "callee", "kind": "human", "name": "+381643515959", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "New agent", "status": "disconnected", "behavior": { "turns": "submissive", "greeting": { "initiative": "submissive", "interruptible": true } }, "template": { "id": "f66a3c3b-0c27-4b18-97b8-7ac725ca6de8@1", "name": "New agent", "audios": { "filler": { "text": "Samo trenutak.", "asset": { "id": "5163f8dd-3cfc-439d-a517-9d082ff5f389", "key": "fillers/elevenlabs-deba92fb780196bd/5163f8dd-3cfc-439d-a517-9d082ff5f389.wav", "bucket": "livekit-node-stage", "objectSha256": "3e85277aae78e1d14a04c62294de7be0490f94fadf132b9faa578b17f2cbe399" }, "format": "pcm_s16le", "sha256": "8982969394bda34e9f2bf882b2784cede57b4f965f70d33524cba67dcc532615", "channels": 1, "byteLength": 46080, "durationMs": 960, "sampleRate": 24000 }, "greeting": { "text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "asset": { "id": "106e0cc9-8dd0-4cb3-b4cb-05b5f3cc2fd0", "key": "recordings/e697ec4b-d9e9-4c76-a6ef-8e97a3ef09e6/generated/106e0cc9-8dd0-4cb3-b4cb-05b5f3cc2fd0.wav", "bucket": "livekit-node-stage", "objectSha256": "580b73468b58b9e7c8d6a9d832719910300b812df5c5e43084ed656f81455bab" }, "format": "pcm_s16le", "sha256": "730c0ba563999a12d1f7bc8bb4a619b1c590f2028a35d09e7e03cb36519117f6", "channels": 1, "byteLength": 352800, "durationMs": 7350, "sampleRate": 24000 } }, "prompts": { "system": "Govori srpski, prirodno i kratko. 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Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "asset": { "id": "bc1b5bc3-1298-4d05-be04-2a453233ca60", "key": "template-values/elevenlabs-deba92fb780196bd/bc1b5bc3-1298-4d05-be04-2a453233ca60.wav", "bucket": "livekit-node-stage", "objectSha256": "b07fae4499ef5b63141b26e101dfe7f6e940d1046246fd07e3fbbe506e0708c4" }, "format": "pcm_s16le", "sha256": "ce90afdc972bf92212c0983a64ea57e4998e08cf2def341c058b9bf653036a29", "channels": 1, "byteLength": 353280, "durationMs": 7360, "sampleRate": 24000 } } ], "source": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?" } ] } ], "voicePack": { "id": "elevenlabs:VMe8qdzgGVRygcWKf4a5", "label": "Ytl FMO · female · sr-standard", "model": "eleven_v3", "voiceId": "VMe8qdzgGVRygcWKf4a5", "language": "sr", "provider": "elevenlabs", "description": "Ženski operater banke" }, "compiledAt": "2026-09-28T06:52:13.504Z", "configuration": { "name": "New agent", "timing": { "softMs": 300, "openingMs": 1500, "committedMs": 700 }, "goalIds": [ "dd156a45-8cdd-4ef1-a326-2c13caf84a4c" ], "behavior": { "turns": "submissive", "greeting": { "initiative": "submissive", "interruptible": true } }, "providers": { "ttv": "elevenlabs", "vtt": "openai", "reply": "openai" }, "voicePackId": "elevenlabs:VMe8qdzgGVRygcWKf4a5", "systemPrompt": "Govori srpski, prirodno i kratko. 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"dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "sequence": 27, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-09-28T07:31:17.477Z", "recordedAt": "2026-09-28T07:31:17.481Z", "operationId": null, "turnId": "d257eba4-3c4a-4ce6-a050-59694f72d5f5", "participantId": null, "payload": { "text": "Хало.", "type": "dialog.response.preparing", "callId": "e697ec4b-d9e9-4c76-a6ef-8e97a3ef09e6", "turnId": "d257eba4-3c4a-4ce6-a050-59694f72d5f5", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a" }, "audioId": null, "audio": null }, { "id": "f26270fc-bb82-4fd1-9731-1f25e7bc2d7b", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "sequence": 28, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-09-28T07:31:17.518Z", "recordedAt": "2026-09-28T07:31:17.522Z", "operationId": null, "turnId": "d257eba4-3c4a-4ce6-a050-59694f72d5f5", "participantId": null, "payload": { "text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "type": "dialog.response.ready", "callId": "e697ec4b-d9e9-4c76-a6ef-8e97a3ef09e6", "turnId": "d257eba4-3c4a-4ce6-a050-59694f72d5f5", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a" }, "audioId": null, "audio": null }, { "id": "5f8c506a-6d20-4201-92b7-a4e77b302ba9", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "sequence": 29, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-09-28T07:31:17.525Z", "recordedAt": "2026-09-28T07:31:17.529Z", "operationId": null, "turnId": "d257eba4-3c4a-4ce6-a050-59694f72d5f5", "participantId": "callee", "payload": { "text": "Хало.", "type": "dialog.answer_received", "callId": "e697ec4b-d9e9-4c76-a6ef-8e97a3ef09e6", "turnId": "d257eba4-3c4a-4ce6-a050-59694f72d5f5", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "b04e886c-0eb7-4fd8-8402-c01e47f7873f", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "sequence": 30, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, "occurredAt": "2026-09-28T07:31:17.531Z", "recordedAt": "2026-09-28T07:31:17.535Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "name": "Greet and soft identify", "type": "dialog.goal.started", "callId": "e697ec4b-d9e9-4c76-a6ef-8e97a3ef09e6", "goalId": "dd156a45-8cdd-4ef1-a326-2c13caf84a4c", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "goalIndex": 0 }, "audioId": null, "audio": null }, { "id": "9b5b39ed-79e1-41ca-b12d-8bfc023eff32", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "sequence": 31, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-09-28T07:31:17.538Z", "recordedAt": "2026-09-28T07:31:17.544Z", "operationId": null, "turnId": "d257eba4-3c4a-4ce6-a050-59694f72d5f5", "participantId": "agent", "payload": { "kind": "response", "text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "type": "dialog.turn.started", "callId": "e697ec4b-d9e9-4c76-a6ef-8e97a3ef09e6", "turnId": "d257eba4-3c4a-4ce6-a050-59694f72d5f5", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "e3240ba7-7108-4d23-a49e-e754431af130", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "sequence": 32, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-28T07:31:17.547Z", "recordedAt": "2026-09-28T07:31:17.553Z", "operationId": "f4bfb8b2-429a-4dab-9159-d186a76b95ce", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "asset": { "id": "ae6af570-fac2-4285-81a5-fdc98d45ce86", "key": "recordings/e697ec4b-d9e9-4c76-a6ef-8e97a3ef09e6/generated/ae6af570-fac2-4285-81a5-fdc98d45ce86.wav", "bucket": "livekit-node-stage", "objectSha256": "580b73468b58b9e7c8d6a9d832719910300b812df5c5e43084ed656f81455bab" }, "format": "pcm_s16le", "sha256": "730c0ba563999a12d1f7bc8bb4a619b1c590f2028a35d09e7e03cb36519117f6", "channels": 1, "byteLength": 352800, "durationMs": 7350, "sampleRate": 24000 }, "sessionId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "operationId": "f4bfb8b2-429a-4dab-9159-d186a76b95ce", "participantId": "agent" }, "audioId": "ae6af570-fac2-4285-81a5-fdc98d45ce86", "audio": { "id": "ae6af570-fac2-4285-81a5-fdc98d45ce86", "name": "goal-dd156a45-8cdd-4ef1-a326-2c13caf84a4c-template", "text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "730c0ba563999a12d1f7bc8bb4a619b1c590f2028a35d09e7e03cb36519117f6", "byteLength": 352800, "durationMs": 7350, "bucket": "livekit-node-stage", "key": "recordings/e697ec4b-d9e9-4c76-a6ef-8e97a3ef09e6/generated/ae6af570-fac2-4285-81a5-fdc98d45ce86.wav", "objectSha256": "580b73468b58b9e7c8d6a9d832719910300b812df5c5e43084ed656f81455bab", "objectByteLength": 352844, "mimeType": "audio/wav", "createdAt": "2026-09-28T07:31:17.499Z" } }, { "id": "8045daf1-9d68-4463-9088-f214e860afce", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "sequence": 33, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-28T07:31:18.222Z", "recordedAt": "2026-09-28T07:31:18.227Z", "operationId": "b41e8a81-17bd-4858-8f9c-88e0073201c8", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": 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"objectByteLength": 79724, "mimeType": "audio/wav", "createdAt": "2026-09-28T07:31:25.226Z" } }, { "id": "b9dbb04b-d0e7-4dbd-9ac9-cc260588a23f", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "sequence": 42, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-09-28T07:31:25.246Z", "recordedAt": "2026-09-28T07:31:25.249Z", "operationId": null, "turnId": "d257eba4-3c4a-4ce6-a050-59694f72d5f5", "participantId": "agent", "payload": { "kind": "response", "text": "Zdravo ja sam agent iz tralala banke. Zovem povodem obavjestenja pred raskid ugovora. Da li ste vi Miladin Tosic?", "type": "dialog.turn.completed", "callId": "e697ec4b-d9e9-4c76-a6ef-8e97a3ef09e6", "turnId": "d257eba4-3c4a-4ce6-a050-59694f72d5f5", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "36d67920-575d-4b84-8596-81d9a18e2a36", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "sequence": 43, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-09-28T07:31:26.003Z", "recordedAt": "2026-09-28T07:31:26.076Z", "operationId": "b41e8a81-17bd-4858-8f9c-88e0073201c8", "turnId": null, "participantId": "callee", "payload": { "atMs": 11812.627258, "type": "speech.started", "sessionId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "operationId": "b41e8a81-17bd-4858-8f9c-88e0073201c8", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8fb13845-4b4f-47ef-aabe-387e262738b7", "dialogId": "8dcb6a77-480b-45e6-b579-ab18bee5d31a", "sequence": 44, "layer": "L1", "type": 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