{ "id": "e45f2eda-0ab3-4f5d-a578-c502c0ec7425", "dialogId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "number": "+381603022591", "direction": "outbound", "room": "node-e45f2eda-0ab3-4f5d-a578-c502c0ec7425", "status": "ended", "sipCallId": "SCL_jMYuWJKogxHF", "sipStatus": "active", "createdAt": "2026-10-02T16:52:56.216Z", "updatedAt": "2026-10-02T16:54:01.495Z", "answeredAt": "2026-10-02T16:53:04.394Z", "endedAt": "2026-10-02T16:54:01.490Z", "endedReason": "balance_closed", "dialog": { "id": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "createdAt": "2026-10-02T16:52:56.216Z", "initialState": { "id": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan. 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Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 184, "historyStartedAt": "2026-10-02T16:52:56.216Z", "events": [ { "id": "1349d7a2-49a9-4102-a549-7a02ca426ca7", "dialogId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-02T16:52:56.200Z", "recordedAt": "2026-10-02T16:52:56.216Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-e45f2eda-0ab3-4f5d-a578-c502c0ec7425", "type": "call.created", "callId": "e45f2eda-0ab3-4f5d-a578-c502c0ec7425", "number": "+381603022591", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "135b1d8d-0675-4ac0-aca7-383818a073d2", "dialogId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "sequence": 2, "layer": "CALL", "type": 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"recordedAt": "2026-10-02T16:53:04.402Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "e45f2eda-0ab3-4f5d-a578-c502c0ec7425", "sipCallId": "SCL_jMYuWJKogxHF", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "88d61bcf-3e25-444d-adf0-ad8b93556e3c", "dialogId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-02T16:53:04.395Z", "recordedAt": "2026-10-02T16:53:04.405Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "e45f2eda-0ab3-4f5d-a578-c502c0ec7425" }, "audioId": null, "audio": null }, { "id": "9f64920b-6c22-4342-9298-3b18d662d3d1", "dialogId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-02T16:53:04.545Z", "recordedAt": "2026-10-02T16:53:04.572Z", "operationId": 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"type": "silence.committed", "sessionId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "silenceId": "64183f4d-4bea-4ed0-89a1-4e058bcf9dae", "durationMs": 1120, "operationId": "88e0945f-854f-4ed7-809c-41b304bdb891", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "c05d32ca-4fa2-475f-8d21-5b98d58e02fd", "dialogId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "sequence": 14, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-02T16:53:05.911Z", "recordedAt": "2026-10-02T16:53:05.921Z", "operationId": "88e0945f-854f-4ed7-809c-41b304bdb891", "turnId": null, "participantId": "callee", "payload": { "atMs": 1377.795422000001, "type": "silence.opening", "sessionId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "silenceId": "64183f4d-4bea-4ed0-89a1-4e058bcf9dae", "durationMs": 1216, "operationId": "88e0945f-854f-4ed7-809c-41b304bdb891", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "dfb63c46-1db9-45d2-bb40-7d42ae084be6", "dialogId": 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Kako mogu da Vam pomognem?", "asset": { "id": "173640ca-82fc-4082-8e2f-9c24aa3d3050", "key": "recordings/e45f2eda-0ab3-4f5d-a578-c502c0ec7425/generated/173640ca-82fc-4082-8e2f-9c24aa3d3050.wav", "bucket": "livekit-node-stage", "objectSha256": "5803bb16757458c0eed87fe133aab4d061ad6e38cef1351375dc43f340b44c41" }, "format": "pcm_s16le", "sha256": "64f1503ac3164885afe2a736f2472465d618fdd06b89f85310dff09b76090461", "channels": 1, "byteLength": 376320, "durationMs": 7840, "sampleRate": 24000 }, "sessionId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "operationId": "a95b0db9-96d8-4e33-bf6c-cb5b97641081", "participantId": "agent" }, "audioId": "173640ca-82fc-4082-8e2f-9c24aa3d3050", "audio": { "id": "173640ca-82fc-4082-8e2f-9c24aa3d3050", "name": "aki-greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. 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Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. 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Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. 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Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. Da li želite da ponovim iznos?", "type": "dialog.turn.started", "callId": "e45f2eda-0ab3-4f5d-a578-c502c0ec7425", "turnId": "cf23afd1-9a77-4a7e-8af8-b6d57e91644a", "dialogId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "881a2ce2-ef18-479d-99c7-b81945b358e9", "dialogId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "sequence": 145, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-02T16:53:46.744Z", "recordedAt": "2026-10-02T16:53:46.749Z", "operationId": "03aed1dd-1658-4e92-b12f-ecdeecbd6390", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Hvala. Samo trenutak da proverim podatke. 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Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. 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"2026-10-02T16:54:01.460Z", "operationId": "b375a17a-b49c-4659-98bb-c6a268e4eb80", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "operationId": "b375a17a-b49c-4659-98bb-c6a268e4eb80", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "2fc8b1bc-ff7f-47b5-8363-29552425abad", "dialogId": "29c6efdf-c41f-4cd0-b97a-93f5c1989cad", "sequence": 177, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-02T16:54:01.465Z", "recordedAt": "2026-10-02T16:54:01.473Z", "operationId": null, "turnId": "b8aa8674-8739-4871-a759-e138afae4a36", "participantId": "agent", "payload": { "kind": "closing", "text": "U redu. 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