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"8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "6bc7ea95-0e35-4459-b0fa-f1939acded1b", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 12, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T16:49:34.912Z", "recordedAt": "2026-09-30T16:49:34.918Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "5eab819a-9547-460d-bf75-39b71184b71a", "key": "recordings/e070561c-16f4-4cae-b15b-ed3d2c569b26/audio/caller/5eab819a-9547-460d-bf75-39b71184b71a.wav", "bucket": "livekit-node-stage", "objectSha256": "fdf35dc2c96efae19bfc70574831236c168c79caa5112fc59e3b95cf81585d55" }, "format": "pcm_s16le", "sha256": "78bea01a114ae8e3fc290217b7b8948ffb128ef33aa00136482f1a8d3569b9ce", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": 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"durationMs": 352, "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "120f1acc-5192-4a8c-b8a8-133d5f0b9411", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 15, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-09-30T16:49:36.133Z", "recordedAt": "2026-09-30T16:49:36.136Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "turnId": "544b577f-e6c3-4b19-a6ec-59ab6ba394fc", "participantId": "callee", "payload": { "text": "Evo šta sam ja ponio: knjigu.", "type": "vtt.transcript.delta", "turnId": "544b577f-e6c3-4b19-a6ec-59ab6ba394fc", "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "6f395823-cebd-4150-af74-ed26b30d9291", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 16, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-09-30T16:49:36.138Z", "recordedAt": "2026-09-30T16:49:36.142Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "turnId": "544b577f-e6c3-4b19-a6ec-59ab6ba394fc", "participantId": "callee", "payload": { "text": "Evo šta sam ja ponio: knjigu.", "type": "vtt.transcript.completed", "turnId": "544b577f-e6c3-4b19-a6ec-59ab6ba394fc", "endedAt": "2026-09-30T16:49:35.620Z", "segmentId": "19c4528d-980a-460e-aaa8-af14d86420ba", "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "startedAt": "2026-09-30T16:49:33.316Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "a3116bee-9950-478c-8b9f-b2f9e7dfdfd9", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 17, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-09-30T16:49:36.740Z", "recordedAt": "2026-09-30T16:49:36.766Z", "operationId": 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Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "e070561c-16f4-4cae-b15b-ed3d2c569b26", "turnId": "600223da-5e78-4985-ad70-3f4f95bd616b", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "0bdcf177-8b6e-4c73-ade5-25e25fef83cf", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 19, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T16:49:36.775Z", "recordedAt": "2026-09-30T16:49:36.782Z", "operationId": "479a7847-5dd7-47f3-9508-af98dec8cabd", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "asset": { "id": "92037c51-f0a4-45c5-8d4e-99f49efb01ab", "key": "recordings/e070561c-16f4-4cae-b15b-ed3d2c569b26/generated/92037c51-f0a4-45c5-8d4e-99f49efb01ab.wav", "bucket": "livekit-node-stage", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6" }, "format": "pcm_s16le", "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "channels": 1, "byteLength": 375360, "durationMs": 7820, "sampleRate": 24000 }, "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "operationId": "479a7847-5dd7-47f3-9508-af98dec8cabd", "participantId": "agent" }, "audioId": "92037c51-f0a4-45c5-8d4e-99f49efb01ab", "audio": { "id": "92037c51-f0a4-45c5-8d4e-99f49efb01ab", "name": "aki-greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. 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Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "e070561c-16f4-4cae-b15b-ed3d2c569b26", "turnId": "600223da-5e78-4985-ad70-3f4f95bd616b", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "02f7b7a1-62f5-4f53-9c65-4480f4211860", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 35, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T16:49:44.930Z", "recordedAt": "2026-09-30T16:49:44.938Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "5df91182-9ade-4ed6-b84d-7545629315e3", "key": "recordings/e070561c-16f4-4cae-b15b-ed3d2c569b26/audio/caller/5df91182-9ade-4ed6-b84d-7545629315e3.wav", "bucket": "livekit-node-stage", "objectSha256": "64020fc6deff68be8aceedde0109b31e6fde1bea83bf2fa542ba4a8ea2eff4f5" }, "format": 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"sha256": "820bf0f721850d78ab56194e92a53fedc80b8ee97e88b5069b0f2563236e3b55", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/e070561c-16f4-4cae-b15b-ed3d2c569b26/audio/caller/94e39fb2-6609-4c35-ae9b-b740f0d1dc9d.wav", "objectSha256": "b6c981b31a523eeb421e16bc5ecfa58ea2940552e431774d8ceaac2b9e729097", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-09-30T16:50:08.900Z" } }, { "id": "d79aecca-0993-47ca-a390-762476781548", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 117, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-09-30T16:50:08.904Z", "recordedAt": "2026-09-30T16:50:09.004Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "turnId": null, "participantId": "callee", "payload": { "atMs": 36031.36758000031, "type": "speech.stopped", "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "silenceId": "b34219bd-d972-4056-9d00-f6117ddd78c1", "operationId": 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Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. 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Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. Da li želite da ponovim iznos?", "type": "dialog.turn.started", "callId": "e070561c-16f4-4cae-b15b-ed3d2c569b26", "turnId": "48f806c5-80c6-4c59-9a38-bb8fc72210c6", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "c1714380-2502-48a3-9106-8642a5409f40", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 129, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T16:50:10.076Z", "recordedAt": "2026-09-30T16:50:10.080Z", "operationId": "8f6029cf-ba16-4fa8-8455-0e3c5ab41079", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Hvala. Samo trenutak da proverim podatke. 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Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. 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Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. 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51455.36758000031, "type": "speech.stopped", "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "silenceId": "f1ca0d94-f2e0-42a5-9065-c720244c6ce5", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "9af13711-4b17-4dd8-808a-8b20ee684a10", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 148, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-09-30T16:50:24.680Z", "recordedAt": "2026-09-30T16:50:24.685Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "turnId": null, "participantId": "callee", "payload": { "atMs": 51807.36758000031, "type": "silence.soft", "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "silenceId": "f1ca0d94-f2e0-42a5-9065-c720244c6ce5", "durationMs": 352, "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "a0db7d1f-d651-4562-a119-7b973dfba363", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 149, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-09-30T16:50:24.827Z", "recordedAt": "2026-09-30T16:50:24.830Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "turnId": "fadf4484-c5b4-44a0-8b92-dddd29c6a304", "participantId": "callee", "payload": { "text": " Koliko će biti?", "type": "vtt.transcript.delta", "turnId": "fadf4484-c5b4-44a0-8b92-dddd29c6a304", "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "2b393e3d-4023-46e9-92cc-a9b6bca8b319", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 150, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-09-30T16:50:24.832Z", "recordedAt": "2026-09-30T16:50:24.835Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "turnId": "fadf4484-c5b4-44a0-8b92-dddd29c6a304", "participantId": "callee", "payload": { "text": "Koliko će biti?", "type": "vtt.transcript.completed", "turnId": "fadf4484-c5b4-44a0-8b92-dddd29c6a304", "endedAt": "2026-09-30T16:50:24.328Z", "segmentId": "76ef33dc-61d4-49e9-8c06-017d02e98863", "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "startedAt": "2026-09-30T16:50:23.944Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "d063a90f-70a3-4e9a-ba6f-87a4223ac0e9", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 151, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-09-30T16:50:24.837Z", "recordedAt": "2026-09-30T16:50:24.842Z", "operationId": null, "turnId": "33f5f321-c720-4d71-a24a-d7c802e56208", "participantId": null, "payload": { "text": "Koliko će biti?", "type": "dialog.response.preparing", "callId": "e070561c-16f4-4cae-b15b-ed3d2c569b26", "turnId": "33f5f321-c720-4d71-a24a-d7c802e56208", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a" }, "audioId": null, "audio": null }, { "id": "794f4eff-4a5f-4786-9ec8-186df848871a", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 152, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-09-30T16:50:24.845Z", "recordedAt": "2026-09-30T16:50:24.848Z", "operationId": null, "turnId": "33f5f321-c720-4d71-a24a-d7c802e56208", "participantId": null, "payload": { "text": "Da li želite da ponovim iznos?", "type": "dialog.response.ready", "callId": "e070561c-16f4-4cae-b15b-ed3d2c569b26", "turnId": "33f5f321-c720-4d71-a24a-d7c802e56208", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a" }, "audioId": null, "audio": null }, { "id": "0fa40e3c-0a6e-4e2c-a439-2c1f5e7af5bb", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 153, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T16:50:24.913Z", "recordedAt": "2026-09-30T16:50:24.917Z", 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Da, ne.", "type": "vtt.transcript.delta", "turnId": "a71ef498-ad60-4421-af7a-7fea52a18fc2", "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "708f6e7b-ed9d-49f0-bd6c-2d0bf3479419", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 160, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-09-30T16:50:26.351Z", "recordedAt": "2026-09-30T16:50:26.355Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "turnId": "a71ef498-ad60-4421-af7a-7fea52a18fc2", "participantId": "callee", "payload": { "text": "Da, ne.", "type": "vtt.transcript.completed", "turnId": "a71ef498-ad60-4421-af7a-7fea52a18fc2", "endedAt": "2026-09-30T16:50:25.832Z", "segmentId": "63bcb262-a27f-454e-a6f4-e5158405155f", "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "startedAt": "2026-09-30T16:50:25.192Z", "operationId": 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"operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "turnId": null, "participantId": "callee", "payload": { "atMs": 55167.36758000031, "type": "silence.soft", "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "silenceId": "5a974b8d-0abc-443c-954c-cb02e3462ec1", "durationMs": 352, "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "6600a8e6-f76e-4678-bb7b-0b2072dc7e91", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 166, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-09-30T16:50:28.236Z", "recordedAt": "2026-09-30T16:50:28.242Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "turnId": "e213093b-3816-4be6-a059-78948b92fe30", "participantId": "callee", "payload": { "text": " Ajde, šta si sad progovorila?", "type": "vtt.transcript.delta", "turnId": "e213093b-3816-4be6-a059-78948b92fe30", "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8aa3de6f-62fe-42f2-87f1-ebfe4319a072", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 167, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-09-30T16:50:28.244Z", "recordedAt": "2026-09-30T16:50:28.247Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "turnId": "e213093b-3816-4be6-a059-78948b92fe30", "participantId": "callee", "payload": { "text": "Ajde, šta si sad progovorila?", "type": "vtt.transcript.completed", "turnId": "e213093b-3816-4be6-a059-78948b92fe30", "endedAt": "2026-09-30T16:50:27.688Z", "segmentId": "122aba42-99e4-4173-a4f9-6d6072a8cf3d", "sessionId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "startedAt": "2026-09-30T16:50:26.248Z", "operationId": "8edd70bb-c0d4-4f98-80d4-099d1873e2ec", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": 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Da, ne. Ajde, šta si sad progovorila?", "type": "dialog.response.preparing", "callId": "e070561c-16f4-4cae-b15b-ed3d2c569b26", "turnId": "bdc79e43-44ca-43f1-bb65-9d2557672adc", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a" }, "audioId": null, "audio": null }, { "id": "2de65f4e-0f52-4529-a5f2-246079cbbbb6", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", "sequence": 169, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-09-30T16:50:28.256Z", "recordedAt": "2026-09-30T16:50:28.258Z", "operationId": null, "turnId": "bdc79e43-44ca-43f1-bb65-9d2557672adc", "participantId": null, "payload": { "text": "Da li želite da ponovim iznos?", "type": "dialog.response.ready", "callId": "e070561c-16f4-4cae-b15b-ed3d2c569b26", "turnId": "bdc79e43-44ca-43f1-bb65-9d2557672adc", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a" }, "audioId": null, "audio": null }, { "id": "a54ccad5-662c-4a1b-b328-8e5af3ec4bfb", "dialogId": "bb2d8de1-dde2-4ad9-9a26-1e6d9440d78a", 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