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"operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "dee33da4-0aec-4b9b-b0f4-3eb37fafc7e4", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "a04635e1-aa18-4b48-bb3a-22d8c9d30a2b", "dialogId": "855be4c5-f4df-4259-a4dd-4fa77e07811f", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:39:20.280Z", "recordedAt": "2026-09-30T14:39:20.284Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "dee33da4-0aec-4b9b-b0f4-3eb37fafc7e4", "sipCallId": "SCL_kENcS8aVAz7T", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "4d527529-7255-4a0f-97a8-dead8846f7d3", "dialogId": "855be4c5-f4df-4259-a4dd-4fa77e07811f", "sequence": 6, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-09-30T14:39:20.280Z", "recordedAt": "2026-09-30T14:39:20.286Z", "operationId": 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"adf01c59-64bf-4e16-acab-6764e30dfc58", "durationMs": 1120, "operationId": "71c53b22-3b4b-46a2-ba50-90c0c680fde0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "1108c25b-6c70-47b8-b6fe-77d70f440c14", "dialogId": "855be4c5-f4df-4259-a4dd-4fa77e07811f", "sequence": 12, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-09-30T14:39:22.116Z", "recordedAt": "2026-09-30T14:39:22.127Z", "operationId": "71c53b22-3b4b-46a2-ba50-90c0c680fde0", "turnId": null, "participantId": "callee", "payload": { "atMs": 1560.3415899999673, "type": "silence.opening", "sessionId": "855be4c5-f4df-4259-a4dd-4fa77e07811f", "silenceId": "adf01c59-64bf-4e16-acab-6764e30dfc58", "durationMs": 1216, "operationId": "71c53b22-3b4b-46a2-ba50-90c0c680fde0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5e78df74-0a3c-49c9-b184-59b46c26fdaf", "dialogId": "855be4c5-f4df-4259-a4dd-4fa77e07811f", "sequence": 13, "layer": "DIALOG", "type": 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Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "dee33da4-0aec-4b9b-b0f4-3eb37fafc7e4", "turnId": "fe4f44cb-6c9f-40f0-b6b6-618472ff1513", "dialogId": "855be4c5-f4df-4259-a4dd-4fa77e07811f", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "444c449b-f8ac-47e2-a5ab-235ad8556263", "dialogId": "855be4c5-f4df-4259-a4dd-4fa77e07811f", "sequence": 14, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T14:39:22.136Z", "recordedAt": "2026-09-30T14:39:22.142Z", "operationId": "e1ce2a9e-4656-4241-bb20-c43698749e5c", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "asset": { "id": "91ae8570-a479-4014-8a9c-d6421a2d4416", "key": "recordings/dee33da4-0aec-4b9b-b0f4-3eb37fafc7e4/generated/91ae8570-a479-4014-8a9c-d6421a2d4416.wav", "bucket": "livekit-node-stage", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6" }, "format": "pcm_s16le", "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "channels": 1, "byteLength": 375360, "durationMs": 7820, "sampleRate": 24000 }, "sessionId": "855be4c5-f4df-4259-a4dd-4fa77e07811f", "operationId": "e1ce2a9e-4656-4241-bb20-c43698749e5c", "participantId": "agent" }, "audioId": "91ae8570-a479-4014-8a9c-d6421a2d4416", "audio": { "id": "91ae8570-a479-4014-8a9c-d6421a2d4416", "name": "aki-greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "byteLength": 375360, "durationMs": 7820, "bucket": "livekit-node-stage", "key": "recordings/dee33da4-0aec-4b9b-b0f4-3eb37fafc7e4/generated/91ae8570-a479-4014-8a9c-d6421a2d4416.wav", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6", "objectByteLength": 375404, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:39:20.205Z" } }, { "id": "8c167390-bbbf-4c25-88f5-658140c8993c", "dialogId": "855be4c5-f4df-4259-a4dd-4fa77e07811f", "sequence": 15, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:39:22.916Z", "recordedAt": "2026-09-30T14:39:22.924Z", "operationId": "71c53b22-3b4b-46a2-ba50-90c0c680fde0", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": 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Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. 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Molim Vas, ponovite svoj JMBG.", "asset": { "id": "97091ce9-864c-490c-8fa4-5c1ca2f5c96f", "key": "recordings/dee33da4-0aec-4b9b-b0f4-3eb37fafc7e4/generated/97091ce9-864c-490c-8fa4-5c1ca2f5c96f.wav", "bucket": "livekit-node-stage", "objectSha256": "768f2fcbf176a004cbec60f086c4adb718cd09bdb3bc9d544dcb38e274a32759" }, "format": "pcm_s16le", "sha256": "6a8d75c5fc61ebb2ce0ead07b035fbecbfffe2d3dbd2fae6d0fb983ef1d7d1bc", "channels": 1, "byteLength": 327360, "durationMs": 6820, "sampleRate": 24000 }, "sessionId": "855be4c5-f4df-4259-a4dd-4fa77e07811f", "operationId": "13f979b7-dd94-4a1b-a0b2-0381ef3c3ef1", "participantId": "agent" }, "audioId": "97091ce9-864c-490c-8fa4-5c1ca2f5c96f", "audio": { "id": "97091ce9-864c-490c-8fa4-5c1ca2f5c96f", "name": "aki-mismatch", "text": "Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. Molim Vas, ponovite svoj JMBG.", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "6a8d75c5fc61ebb2ce0ead07b035fbecbfffe2d3dbd2fae6d0fb983ef1d7d1bc", "byteLength": 327360, "durationMs": 6820, "bucket": "livekit-node-stage", "key": "recordings/dee33da4-0aec-4b9b-b0f4-3eb37fafc7e4/generated/97091ce9-864c-490c-8fa4-5c1ca2f5c96f.wav", "objectSha256": "768f2fcbf176a004cbec60f086c4adb718cd09bdb3bc9d544dcb38e274a32759", "objectByteLength": 327404, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:39:52.559Z" } }, { "id": "0db82164-87af-41bc-88b3-308cd6c9b112", "dialogId": "855be4c5-f4df-4259-a4dd-4fa77e07811f", "sequence": 98, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:39:52.914Z", "recordedAt": "2026-09-30T14:39:52.921Z", "operationId": "71c53b22-3b4b-46a2-ba50-90c0c680fde0", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": 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