{ "id": "dd8aca1d-de37-4c12-ab21-791a51801a95", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "number": "+38163402940", "direction": "inbound", "room": "phone-_+38163402940_kQQVLT3mmsyM", "status": "failed", "sipCallId": "SCL_iPwCL3yqNXrp", "sipStatus": "active", "createdAt": "2026-10-07T15:52:09.632Z", "updatedAt": "2026-10-07T15:52:39.324Z", "answeredAt": "2026-10-07T15:52:10.248Z", "endedAt": "2026-10-07T15:52:39.322Z", "endedReason": "Agent execution failed", "dialog": { "id": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "createdAt": "2026-10-07T15:52:09.632Z", "initialState": { "id": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+38163402940", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "24d7d4f86c9e093ab650334f1e42549366994f831ed561a327011003133d7842", "channels": 1, "byteLength": 60960, "durationMs": 1270, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "d00d50be14cf74ca45ba9c4396c75eb2ce87331a60971b80c9e0334c25f1b821", "channels": 1, "byteLength": 430080, "durationMs": 8960, "sampleRate": 24000 } }, "prompts": { "system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 2000 } ] }, "definition": { "kind": "code", "options": { "latencyFiller": true, "speechProfile": { "speed": 1, "stability": 0.8, "similarityBoost": 0.8 }, "expectedReplyPool": true }, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v4_turbo", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 94, "historyStartedAt": "2026-10-07T15:52:09.632Z", "events": [ { "id": "55c43cfb-f71d-437d-9763-2ded7cbe0c26", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-07T15:52:09.507Z", "recordedAt": "2026-10-07T15:52:09.632Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_+38163402940_kQQVLT3mmsyM", "type": "call.created", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95", "number": "+38163402940", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "e3a42192-7f09-46ff-9472-15de9ee13231", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-07T15:52:09.507Z", "recordedAt": "2026-10-07T15:52:09.632Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95" }, "audioId": null, "audio": null }, { "id": "e70e0823-12f3-49c5-b9e2-b48a6b9b8418", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-07T15:52:09.507Z", "recordedAt": "2026-10-07T15:52:09.632Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117" }, "audioId": null, "audio": null }, { "id": "ee569e8c-79c8-4951-98a5-86a878a02c6e", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 4, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-07T15:52:09.666Z", "recordedAt": "2026-10-07T15:52:09.680Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8525ae62-3e38-4b80-b203-e7aea679d148", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T15:52:09.666Z", "recordedAt": "2026-10-07T15:52:09.685Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95", "sipCallId": "SCL_iPwCL3yqNXrp", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "7a6d2501-2367-4e2d-b053-a6595f92e157", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T15:52:10.248Z", "recordedAt": "2026-10-07T15:52:10.253Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95", "sipCallId": "SCL_iPwCL3yqNXrp", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "06ddbb86-26be-4fbb-8399-6ebce8126e75", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-07T15:52:10.248Z", "recordedAt": "2026-10-07T15:52:10.256Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95" }, "audioId": null, "audio": null }, { "id": "d3eed492-54a5-4e82-813b-bfdc49a80aff", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-07T15:52:10.259Z", "recordedAt": "2026-10-07T15:52:10.285Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "318ec0e4-5b79-42c4-838e-784796b478d4", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-07T15:52:10.283Z", "recordedAt": "2026-10-07T15:52:10.305Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117" }, "audioId": null, "audio": null }, { "id": "2f6d937a-687e-4a88-9f63-5e10857e416a", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 10, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-07T15:52:10.615Z", "recordedAt": "2026-10-07T15:52:10.627Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "atMs": 646.1765830000004, "type": "silence.soft", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "silenceId": "c114fffc-3ccf-4105-a856-368f99b03c21", "durationMs": 352, "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "78338283-27c9-43be-a5c6-4a9a48d983d3", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 11, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-07T15:52:10.647Z", "recordedAt": "2026-10-07T15:52:10.729Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "atMs": 678.1765830000004, "type": "speech.started", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4677bb75-addf-4980-aaa8-536f49bd6fd7", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 12, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-07T15:52:11.607Z", "recordedAt": "2026-10-07T15:52:11.726Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "atMs": 1638.1765830000004, "type": "speech.stopped", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "silenceId": "8a20aab8-4180-4802-a5e0-04f19d9bf951", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4cc2ab2c-7afc-43f6-94f5-36dda4e154e3", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 13, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-07T15:52:11.703Z", "recordedAt": "2026-10-07T15:52:11.787Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "atMs": 1734.1765830000004, "type": "speech.started", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "6443656d-ce6f-4d30-8ecb-dc50932cefe0", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 14, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T15:52:12.316Z", "recordedAt": "2026-10-07T15:52:12.325Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "30e928a5-69f2-406c-af73-f450626841c1", "key": "recordings/dd8aca1d-de37-4c12-ab21-791a51801a95/audio/caller/30e928a5-69f2-406c-af73-f450626841c1.wav", "bucket": "livekit-node-stage", "objectSha256": 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"objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T15:52:12.260Z" } }, { "id": "29a17629-2693-4d09-81d8-50b7742935ad", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 15, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-07T15:52:12.350Z", "recordedAt": "2026-10-07T15:52:12.445Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "atMs": 2381.520593, "type": "speech.stopped", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "silenceId": "d1e943b0-0f30-4073-b1f9-1b47a9c04b9c", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "64aa6c46-5d1b-4230-b3dd-7404a16c9305", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 16, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-07T15:52:12.702Z", "recordedAt": "2026-10-07T15:52:12.706Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "atMs": 2733.520593, "type": "silence.soft", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "silenceId": "d1e943b0-0f30-4073-b1f9-1b47a9c04b9c", "durationMs": 352, "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "c2efcbd3-006a-4d17-b203-ef404a110a5a", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 17, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-07T15:52:12.830Z", "recordedAt": "2026-10-07T15:52:12.838Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": "8484d6e5-2947-4f33-8178-d41ef121520d", "participantId": "callee", "payload": { "text": "Mhm.", "type": "vtt.transcript.delta", "turnId": "8484d6e5-2947-4f33-8178-d41ef121520d", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5996ec29-e780-4829-8998-e735b43c5be1", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 18, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-07T15:52:12.843Z", "recordedAt": "2026-10-07T15:52:12.847Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": "8484d6e5-2947-4f33-8178-d41ef121520d", "participantId": "callee", "payload": { "text": "Mhm.", "type": "vtt.transcript.completed", "turnId": "8484d6e5-2947-4f33-8178-d41ef121520d", "endedAt": "2026-10-07T15:52:12.350Z", "segmentId": "66962bb0-2456-4f7f-80e7-3deb8dae3f11", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "startedAt": "2026-10-07T15:52:10.647Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "120841d8-3e18-4bc8-9ec6-1944dd88c724", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 19, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-07T15:52:13.470Z", "recordedAt": "2026-10-07T15:52:13.488Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "atMs": 3501.520593, "type": "silence.committed", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "silenceId": "d1e943b0-0f30-4073-b1f9-1b47a9c04b9c", "durationMs": 1120, "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8307e020-2c28-492f-885d-f2b5b081ffd7", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 20, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-07T15:52:13.480Z", "recordedAt": "2026-10-07T15:52:13.496Z", "operationId": null, "turnId": "0590a61f-5a35-4056-876e-e44de45151da", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95", "turnId": "0590a61f-5a35-4056-876e-e44de45151da", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "5519cae3-38d1-4937-93f8-41e197af1fd8", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 21, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-07T15:52:13.501Z", "recordedAt": "2026-10-07T15:52:13.504Z", "operationId": "3f30692d-bbad-4eb9-8258-3d987c5f2762", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "d00d50be14cf74ca45ba9c4396c75eb2ce87331a60971b80c9e0334c25f1b821", "channels": 1, "byteLength": 430080, "durationMs": 8960, "sampleRate": 24000 }, "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "operationId": "3f30692d-bbad-4eb9-8258-3d987c5f2762", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "8e4292ca-feaf-4e54-9b31-8a668e92a44c", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 22, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-07T15:52:13.511Z", "recordedAt": "2026-10-07T15:52:13.519Z", "operationId": "3f30692d-bbad-4eb9-8258-3d987c5f2762", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "operationId": "3f30692d-bbad-4eb9-8258-3d987c5f2762", "firstFrameAt": "2026-10-07T15:52:13.509Z", "participantId": "agent" }, "audioId": null, "audio": 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"durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/dd8aca1d-de37-4c12-ab21-791a51801a95/audio/agent/5242e9eb-bb6f-42fb-9126-42b7786149ff.wav", "objectSha256": "a07a52a3af31838b15b92c1f28301d7c408a48aaf48debc29501dcff46820304", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T15:52:21.542Z" } }, { "id": "a041584e-debb-4882-8ea6-9417df901e8e", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 36, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T15:52:22.272Z", "recordedAt": "2026-10-07T15:52:22.279Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "52628da5-aec7-4ff1-8b99-bfc818cd167d", "key": "recordings/dd8aca1d-de37-4c12-ab21-791a51801a95/audio/caller/52628da5-aec7-4ff1-8b99-bfc818cd167d.wav", "bucket": "livekit-node-stage", "objectSha256": 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"objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T15:52:22.259Z" } }, { "id": "0c349091-f4d0-4ee7-9d26-d45c41bcc8b5", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 37, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-07T15:52:22.769Z", "recordedAt": "2026-10-07T15:52:22.775Z", "operationId": "3f30692d-bbad-4eb9-8258-3d987c5f2762", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "operationId": "3f30692d-bbad-4eb9-8258-3d987c5f2762", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "42523a7b-70c8-41f2-bd32-0d4023d8decf", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 38, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-07T15:52:22.782Z", "recordedAt": "2026-10-07T15:52:22.790Z", "operationId": null, "turnId": "0590a61f-5a35-4056-876e-e44de45151da", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95", "turnId": "0590a61f-5a35-4056-876e-e44de45151da", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "c33de05c-fdf3-4554-a8ef-32a600272c21", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 39, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-07T15:52:22.795Z", "recordedAt": "2026-10-07T15:52:22.799Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8fa2c8c9-e365-463f-a9ec-0380c15253ff", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 40, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, "occurredAt": "2026-10-07T15:52:22.802Z", "recordedAt": "2026-10-07T15:52:22.806Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "name": "Credit card balance", "type": "dialog.goal.started", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95", "goalId": "aki.balance", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "goalIndex": 0 }, "audioId": null, "audio": null }, { "id": "f81e81be-9367-4a09-8aa8-4c76646227ea", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 41, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-07T15:52:22.809Z", "recordedAt": "2026-10-07T15:52:22.813Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "opening", "fragments": [], "jmbgAttempts": 0, "lastQuestion": "help", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0, "greetingInterrupted": false }, "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "62572fad-ce4e-4545-b205-aee813d30cf6", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 42, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T15:52:22.810Z", "recordedAt": "2026-10-07T15:52:22.827Z", "operationId": "3f30692d-bbad-4eb9-8258-3d987c5f2762", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "6783c5ca-805d-4182-af1d-0c31cbb7c6a2", "key": "recordings/dd8aca1d-de37-4c12-ab21-791a51801a95/audio/agent/6783c5ca-805d-4182-af1d-0c31cbb7c6a2.wav", "bucket": "livekit-node-stage", "objectSha256": "727328c586c2bdfd2b1dd0ffb41d3f3c1408fdd8f6cc66140249f13607d81739" }, "format": "pcm_s16le", "sha256": "6eb90c4c1794d3e6c11375b44a93ce10cf43fd85c319589bca2d90b6cf97187c", "channels": 1, "byteLength": 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"layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-07T15:52:23.806Z", "recordedAt": "2026-10-07T15:52:23.885Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "atMs": 13837.520593000001, "type": "speech.started", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "cb6398b7-af3b-43fb-8c02-f825932caa0e", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 44, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T15:52:24.270Z", "recordedAt": "2026-10-07T15:52:24.275Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "45176800-1927-4f9c-b2ad-7a0dbec1925e", "key": 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"recordings/dd8aca1d-de37-4c12-ab21-791a51801a95/audio/caller/45176800-1927-4f9c-b2ad-7a0dbec1925e.wav", "objectSha256": "3e8b78fe1538c7e0a5e0d79ef857d643034fcc02904314aa9ba49e04a816bbea", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T15:52:24.258Z" } }, { "id": "f3ccd724-f8c2-4043-9d49-d1041bf2b552", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 45, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-07T15:52:24.670Z", "recordedAt": "2026-10-07T15:52:24.765Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "atMs": 14701.520593000001, "type": "speech.stopped", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "silenceId": "7fb37c76-02fc-4dfb-9b22-59bf37bed361", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "c0b6bf7a-7461-49a5-880d-8b3ddec357a5", "dialogId": 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"version": 1, "occurredAt": "2026-10-07T15:52:32.274Z", "recordedAt": "2026-10-07T15:52:32.281Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "a553e0dc-496c-433b-9e0b-5869aabdd57b", "key": "recordings/dd8aca1d-de37-4c12-ab21-791a51801a95/audio/caller/a553e0dc-496c-433b-9e0b-5869aabdd57b.wav", "bucket": "livekit-node-stage", "objectSha256": "c5fa1140b687e0df99ba7aa0317ff6c270b394ad145b6751499d9118c6d58bc1" }, "format": "pcm_s16le", "sha256": "1800e7dc5e669acf218d6f405fd515828826e61392ce2ec15bc288a9136ef746", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "startedAt": "2026-10-07T15:52:30.270Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": "a553e0dc-496c-433b-9e0b-5869aabdd57b", "audio": { "id": 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je, kao", "type": "vtt.transcript.delta", "turnId": "d649df53-5be8-4567-ba7c-827a22b2908a", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "55413cee-e9be-4ee5-81ad-043135b198ef", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 68, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T15:52:34.280Z", "recordedAt": "2026-10-07T15:52:34.286Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "f3ea51da-3699-4ad8-b262-60e1a97e4117", "key": "recordings/dd8aca1d-de37-4c12-ab21-791a51801a95/audio/caller/f3ea51da-3699-4ad8-b262-60e1a97e4117.wav", "bucket": "livekit-node-stage", "objectSha256": "c962afeb5b7a10be2d05bb38a7f739f0bc91e0b4345564a99d43bf901f8979e2" }, "format": "pcm_s16le", "sha256": 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null, "participantId": "callee", "payload": { "atMs": 25886.586771000002, "type": "speech.stopped", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "silenceId": "489f238e-26a6-42ee-b15f-8efad506381c", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "6547a317-cb56-4dff-9760-f9a8e2ce2edc", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 71, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-07T15:52:36.207Z", "recordedAt": "2026-10-07T15:52:36.205Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": null, "participantId": "callee", "payload": { "atMs": 26238.586771000002, "type": "silence.soft", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "silenceId": "489f238e-26a6-42ee-b15f-8efad506381c", "durationMs": 352, "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": 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Ne, ne, sad je dobro. Ne, sad je.", "type": "vtt.transcript.delta", "turnId": "d649df53-5be8-4567-ba7c-827a22b2908a", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "a8a3437c-6461-471c-8bd4-86363d0650fc", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 74, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-07T15:52:36.403Z", "recordedAt": "2026-10-07T15:52:36.407Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "turnId": "d649df53-5be8-4567-ba7c-827a22b2908a", "participantId": "callee", "payload": { "text": "Vidiš kako je, kao da ima neki, neku kao govornu masu. Ne, ne, sad je dobro. Ne, sad je.", "type": "vtt.transcript.completed", "turnId": "d649df53-5be8-4567-ba7c-827a22b2908a", "endedAt": "2026-10-07T15:52:35.855Z", "segmentId": "51c5c17c-1c37-4490-9fad-f65ad5509e3e", "sessionId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "startedAt": "2026-10-07T15:52:26.686Z", "operationId": "bd4e0218-f27b-4fdb-9502-b29990c38401", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "3b04be17-f865-4a41-b395-c8c12d2eac88", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 75, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-10-07T15:52:36.409Z", "recordedAt": "2026-10-07T15:52:36.414Z", "operationId": null, "turnId": "95bc7d6b-fd17-41ef-bbcd-8ee4c3e29018", "participantId": null, "payload": { "text": "Ne, bolje je sad. Bolje je, samo što. Vidiš kako je, kao da ima neki, neku kao govornu masu. Ne, ne, sad je dobro. Ne, sad je.", "type": "dialog.response.preparing", "callId": "dd8aca1d-de37-4c12-ab21-791a51801a95", "turnId": "95bc7d6b-fd17-41ef-bbcd-8ee4c3e29018", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "segmentIds": [ "4f11ce22-0f91-473e-8636-ab8724362dbb", "1c1325ff-8374-4440-810c-c889e31d5eb4", "608ffa8d-0f07-4a81-b655-4029d3a88072", "51c5c17c-1c37-4490-9fad-f65ad5509e3e" ] }, "audioId": null, "audio": null }, { "id": "1d2dd43e-1267-43ab-9eaf-328bb2bcac84", "dialogId": "7eaf780d-71a4-4481-9b3c-a1bcc1f12117", "sequence": 76, "layer": "L1", "type": "regression.started", "version": 1, "occurredAt": "2026-10-07T15:52:36.416Z", "recordedAt": "2026-10-07T15:52:36.421Z", "operationId": "e3513081-eb6c-4542-a7e3-55060717cd5e", "turnId": "95bc7d6b-fd17-41ef-bbcd-8ee4c3e29018", "participantId": "agent", "payload": { "type": "regression.started", "goalId": "aki.balance", "turnId": "95bc7d6b-fd17-41ef-bbcd-8ee4c3e29018", "purpose": "goal_regression", "provider": "openai", "goalIndex": 0, 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