{ "id": "dc52eacd-03e2-4676-b78c-79d68febf88d", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "number": "+381603022591", "direction": "outbound", "room": "node-dc52eacd-03e2-4676-b78c-79d68febf88d", "status": "ended", "sipCallId": "SCL_Agjz2NzBQA5V", "sipStatus": "active", "createdAt": "2026-09-30T14:18:38.968Z", "updatedAt": "2026-09-30T14:19:24.444Z", "answeredAt": "2026-09-30T14:18:47.910Z", "endedAt": "2026-09-30T14:19:24.442Z", "endedReason": "Agent execution failed", "dialog": { "id": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "createdAt": "2026-09-30T14:18:38.968Z", "initialState": { "id": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "submissive", "greeting": { "initiative": "submissive", "interruptible": true } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@1", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "asset": { "id": "284c3ebc-48b8-4a96-b434-89c4da0d3bcd", "key": "recordings/dc52eacd-03e2-4676-b78c-79d68febf88d/generated/284c3ebc-48b8-4a96-b434-89c4da0d3bcd.wav", "bucket": "livekit-node-stage", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6" }, "format": "pcm_s16le", "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "channels": 1, "byteLength": 375360, "durationMs": 7820, "sampleRate": 24000 } }, "prompts": { "system": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "submissive", "greeting": { "initiative": "submissive", "interruptible": true } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 124, "historyStartedAt": "2026-09-30T14:18:38.968Z", "events": [ { "id": "ef9ce1ce-d27f-4811-a25f-a56758a9f17a", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-09-30T14:18:38.947Z", "recordedAt": "2026-09-30T14:18:38.968Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-dc52eacd-03e2-4676-b78c-79d68febf88d", "type": "call.created", "callId": "dc52eacd-03e2-4676-b78c-79d68febf88d", "number": "+381603022591", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "36753abf-5520-42bf-ae28-adff212e0abf", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "sequence": 2, "layer": "CALL", "type": 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"2026-09-30T14:18:39.251Z", "recordedAt": "2026-09-30T14:18:39.261Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "dc52eacd-03e2-4676-b78c-79d68febf88d", "sipCallId": "SCL_Agjz2NzBQA5V" }, "audioId": null, "audio": null }, { "id": "629c5485-6ef9-4dfc-af64-00b09b1fb132", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "sequence": 5, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-09-30T14:18:39.270Z", "recordedAt": "2026-09-30T14:18:39.278Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "dc52eacd-03e2-4676-b78c-79d68febf88d", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "c1c2f2bd-5361-4818-bfbe-9a525d6ae38a", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:18:39.270Z", "recordedAt": "2026-09-30T14:18:39.281Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "dc52eacd-03e2-4676-b78c-79d68febf88d", "sipCallId": "SCL_Agjz2NzBQA5V", "sipStatus": "dialing" }, "audioId": null, "audio": null }, { "id": "8e277544-e72b-4c9b-94ca-50b9532dcc7f", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "sequence": 7, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:18:44.611Z", "recordedAt": "2026-09-30T14:18:44.615Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "dc52eacd-03e2-4676-b78c-79d68febf88d", "sipCallId": "SCL_Agjz2NzBQA5V", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "f79a7e92-93e5-46ea-956e-a51d2df49f9f", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "sequence": 8, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:18:47.910Z", "recordedAt": "2026-09-30T14:18:47.916Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "dc52eacd-03e2-4676-b78c-79d68febf88d", "sipCallId": "SCL_Agjz2NzBQA5V", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "4e9be2f6-b34c-4c0b-8395-daaa13d7ef7b", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-09-30T14:18:47.910Z", "recordedAt": "2026-09-30T14:18:47.919Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "dc52eacd-03e2-4676-b78c-79d68febf88d" }, "audioId": null, "audio": null }, { "id": "75c84fdc-ec14-46a7-b4a2-2221c79a1b4b", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-09-30T14:18:49.033Z", "recordedAt": "2026-09-30T14:18:49.060Z", "operationId": 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Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "dc52eacd-03e2-4676-b78c-79d68febf88d", "turnId": "d809c3fa-7f15-4b51-a00f-b456e1a6724d", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "70390ed8-fdf4-4fb2-82ae-4a7864005167", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "sequence": 25, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T14:18:52.565Z", "recordedAt": "2026-09-30T14:18:52.572Z", "operationId": "6aab405c-cddc-4802-9236-6f5a13ec99d4", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "asset": { "id": "284c3ebc-48b8-4a96-b434-89c4da0d3bcd", "key": "recordings/dc52eacd-03e2-4676-b78c-79d68febf88d/generated/284c3ebc-48b8-4a96-b434-89c4da0d3bcd.wav", "bucket": "livekit-node-stage", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6" }, "format": "pcm_s16le", "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "channels": 1, "byteLength": 375360, "durationMs": 7820, "sampleRate": 24000 }, "sessionId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "operationId": "6aab405c-cddc-4802-9236-6f5a13ec99d4", "participantId": "agent" }, "audioId": "284c3ebc-48b8-4a96-b434-89c4da0d3bcd", "audio": { "id": "284c3ebc-48b8-4a96-b434-89c4da0d3bcd", "name": "aki-greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "byteLength": 375360, "durationMs": 7820, "bucket": "livekit-node-stage", "key": "recordings/dc52eacd-03e2-4676-b78c-79d68febf88d/generated/284c3ebc-48b8-4a96-b434-89c4da0d3bcd.wav", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6", "objectByteLength": 375404, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:18:38.166Z" } }, { "id": "5f34931a-2144-493f-a82d-c1f2e1ceacdb", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "sequence": 26, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-09-30T14:18:52.921Z", "recordedAt": "2026-09-30T14:18:53.006Z", "operationId": "5389557e-5102-4371-bce7-5e95e01dad1b", "turnId": null, "participantId": "callee", "payload": { "atMs": 3896.3073689999983, "type": "speech.started", "sessionId": 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"efdcc315-9957-4a48-8b32-4f6b91e29f60", "participantId": "callee", "payload": { "text": " ", "type": "vtt.transcript.delta", "turnId": "efdcc315-9957-4a48-8b32-4f6b91e29f60", "sessionId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "operationId": "5389557e-5102-4371-bce7-5e95e01dad1b", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5c1655f9-af33-4dbc-8f6d-ec04bb4fad57", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "sequence": 120, "layer": "L1", "type": "vtt.finished", "version": 1, "occurredAt": "2026-09-30T14:19:24.409Z", "recordedAt": "2026-09-30T14:19:24.413Z", "operationId": "5389557e-5102-4371-bce7-5e95e01dad1b", "turnId": null, "participantId": "callee", "payload": { "type": "vtt.finished", "sessionId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1", "operationId": "5389557e-5102-4371-bce7-5e95e01dad1b", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5a05d26e-2702-4c2b-94aa-30b9350ed387", "dialogId": 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"type": "dialog.ended", "callId": "dc52eacd-03e2-4676-b78c-79d68febf88d", "reason": "Agent execution failed", "dialogId": "6115bc9b-dcfa-4f4c-8b98-78dc7b945dc1" }, "audioId": null, "audio": null } ] } }