{ "id": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "number": "+381641011881", "direction": "inbound", "room": "phone-_+381641011881_PpEF8UKqr3Ay", "status": "ended", "sipCallId": "SCL_snxGa7D7SHb7", "sipStatus": "active", "createdAt": "2026-10-08T11:57:02.814Z", "updatedAt": "2026-10-08T11:57:59.159Z", "answeredAt": "2026-10-08T11:57:03.436Z", "endedAt": "2026-10-08T11:57:59.152Z", "endedReason": "not_understood", "dialog": { "id": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "createdAt": "2026-10-08T11:57:02.814Z", "initialState": { "id": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381641011881", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "464f52cc87ad6353d1e3668ddc6ebd47033e23b1e482e78dfb55ebee639ef7f1", "channels": 1, "byteLength": 61440, "durationMs": 1280, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "e59992ac8ee65c914bf6fc21706f961ecf960ac8d55c769c4b542f53564c742d", "channels": 1, "byteLength": 426240, "durationMs": 8880, "sampleRate": 24000 } }, "prompts": { "system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 2000 } ] }, "definition": { "kind": "code", "options": { "latencyFiller": true, "speechProfile": { "speed": 1, "stability": 0.8, "similarityBoost": 0.8 }, "expectedReplyPool": true }, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v4_turbo", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 138, "historyStartedAt": "2026-10-08T11:57:02.814Z", "events": [ { "id": "a4b2f309-c361-4917-bf58-abe446fd4fb8", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-08T11:57:02.687Z", "recordedAt": "2026-10-08T11:57:02.814Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_+381641011881_PpEF8UKqr3Ay", "type": "call.created", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "number": "+381641011881", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "8855abe1-2fb4-4192-be9e-75117234eb70", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-08T11:57:02.687Z", "recordedAt": "2026-10-08T11:57:02.814Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3" }, "audioId": null, "audio": null }, { "id": "bc4cfc4f-b160-4e26-94a6-bbe452ba81da", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-08T11:57:02.687Z", "recordedAt": "2026-10-08T11:57:02.814Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb" }, "audioId": null, "audio": null }, { "id": "c577c3de-bcc7-443f-9d43-735341b45d13", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 4, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-08T11:57:02.849Z", "recordedAt": "2026-10-08T11:57:02.862Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "31a34eba-eee8-43f1-b194-07bc80b6fac4", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T11:57:02.849Z", "recordedAt": "2026-10-08T11:57:02.867Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "sipCallId": "SCL_snxGa7D7SHb7", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "9fc34a4a-0685-408f-a059-d0901437b5d5", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T11:57:03.436Z", "recordedAt": "2026-10-08T11:57:03.443Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "sipCallId": "SCL_snxGa7D7SHb7", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "25c715c5-9f86-4186-ad9c-e0a718f6c797", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-08T11:57:03.437Z", "recordedAt": "2026-10-08T11:57:03.446Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3" }, "audioId": null, "audio": null }, { "id": "91d5cf1c-673f-46c0-af91-09a998bcfd16", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-08T11:57:03.450Z", "recordedAt": "2026-10-08T11:57:03.468Z", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "78b32c22-f1ba-40cf-b01d-9f3570303d0a", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T11:57:03.471Z", "recordedAt": "2026-10-08T11:57:03.482Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb" }, "audioId": null, "audio": null }, { "id": "fcac4800-29ff-4753-b3ec-ebb7543038d8", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 10, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T11:57:03.804Z", "recordedAt": "2026-10-08T11:57:03.817Z", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "turnId": null, "participantId": "callee", "payload": { "atMs": 650.9657980000002, "type": "silence.soft", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "silenceId": "1b664623-3997-405b-87d5-7cf8619b33c2", "durationMs": 352, "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "e35079f6-4601-4afa-8ce5-0d4672cd8c34", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 11, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-08T11:57:04.028Z", "recordedAt": "2026-10-08T11:57:04.123Z", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "turnId": null, "participantId": "callee", "payload": { "atMs": 874.9657980000002, "type": "speech.started", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "d062f924-c219-4489-ae18-07dfc885cb1a", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 12, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-08T11:57:04.092Z", "recordedAt": "2026-10-08T11:57:04.198Z", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "turnId": null, "participantId": "callee", "payload": { "atMs": 938.9657980000002, "type": "speech.stopped", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "silenceId": "3bf9c013-cd39-4bbf-87b7-f99379c0da28", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "1a235608-0b38-4ac7-a3dc-3fe5499bb408", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 13, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T11:57:04.444Z", "recordedAt": "2026-10-08T11:57:04.461Z", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "turnId": null, "participantId": "callee", "payload": { "atMs": 1290.9657980000002, "type": "silence.soft", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "silenceId": "3bf9c013-cd39-4bbf-87b7-f99379c0da28", "durationMs": 352, "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "9e36b1a1-7c4c-44b2-8b8d-97088e80da22", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 14, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T11:57:04.566Z", "recordedAt": "2026-10-08T11:57:04.573Z", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "turnId": "c8900094-e82a-436c-b9a5-087530aa1b1a", "participantId": "callee", "payload": { "text": "", "type": "vtt.transcript.completed", "turnId": "c8900094-e82a-436c-b9a5-087530aa1b1a", "endedAt": "2026-10-08T11:57:04.092Z", "segmentId": "9d322359-383e-4c5a-8974-ec5e88b73560", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "startedAt": "2026-10-08T11:57:04.028Z", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "61071199-60cc-4089-9736-93ff0729d1cf", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 15, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T11:57:05.212Z", "recordedAt": "2026-10-08T11:57:05.236Z", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "turnId": null, "participantId": "callee", "payload": { "atMs": 2058.965798, "type": "silence.committed", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "silenceId": "3bf9c013-cd39-4bbf-87b7-f99379c0da28", "durationMs": 1120, "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "ce2d4ad1-f249-4d36-a3b0-dd6201a73dd8", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 16, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T11:57:05.231Z", "recordedAt": "2026-10-08T11:57:05.243Z", "operationId": null, "turnId": "23ae9f4b-efb1-4714-8a96-030c6079e1f9", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "turnId": "23ae9f4b-efb1-4714-8a96-030c6079e1f9", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "598f5a46-8928-44c5-834b-085e8fcd7b26", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 17, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T11:57:05.246Z", "recordedAt": "2026-10-08T11:57:05.252Z", "operationId": "f8c671b0-299e-4f06-8e53-87d87c62380b", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "e59992ac8ee65c914bf6fc21706f961ecf960ac8d55c769c4b542f53564c742d", "channels": 1, "byteLength": 426240, "durationMs": 8880, "sampleRate": 24000 }, "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "operationId": "f8c671b0-299e-4f06-8e53-87d87c62380b", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "f3616a91-1a9b-4dfb-9f9a-5887e7f2aafa", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 18, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T11:57:05.257Z", "recordedAt": "2026-10-08T11:57:05.265Z", "operationId": "f8c671b0-299e-4f06-8e53-87d87c62380b", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "operationId": "f8c671b0-299e-4f06-8e53-87d87c62380b", "firstFrameAt": "2026-10-08T11:57:05.255Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "53cc8af9-fb74-450d-9eed-92d1dd876905", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 19, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:57:05.511Z", "recordedAt": "2026-10-08T11:57:05.520Z", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "bb301698-69a3-4bf7-bd0f-2cb01f3ca902", "key": "recordings/d29fbb87-8571-4939-b567-f7b1cb432fa3/audio/caller/bb301698-69a3-4bf7-bd0f-2cb01f3ca902.wav", "bucket": "livekit-node-stage", "objectSha256": "9b3d3813efbd71e3902dc2045185c7f7f017d766aba9b0ed16d9d3d783628b43" }, "format": "pcm_s16le", "sha256": "717d860520c5f08f7cce186bd3995183fd82e4ca18fad2aa55fa0cdb22bac0b0", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "startedAt": 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Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "turnId": "23ae9f4b-efb1-4714-8a96-030c6079e1f9", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "2d6255f4-8096-46fa-ab63-de825d238982", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 30, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-08T11:57:14.457Z", "recordedAt": "2026-10-08T11:57:14.464Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "2201a822-6630-4dc1-bc46-f61bea4a57fa", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 31, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, 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"payload": { "mode": "live", "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. 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"id": "f3ac50dc-22c4-46e8-b6b2-95878475c8fb", "key": "recordings/d29fbb87-8571-4939-b567-f7b1cb432fa3/audio/caller/f3ac50dc-22c4-46e8-b6b2-95878475c8fb.wav", "bucket": "livekit-node-stage", "objectSha256": "dcfea2dc430edd80e9171e96929224eb394b60c63110b1103199193c31947fe8" }, "format": "pcm_s16le", "sha256": "fa88bf8c598406af9bef9b9e390cfceb830dae4b107112fef51ae02373282282", "channels": 1, "byteLength": 960, "durationMs": 20, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "startedAt": "2026-10-08T11:57:21.461Z", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "participantId": "callee" }, "audioId": "f3ac50dc-22c4-46e8-b6b2-95878475c8fb", "audio": { "id": "f3ac50dc-22c4-46e8-b6b2-95878475c8fb", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "fa88bf8c598406af9bef9b9e390cfceb830dae4b107112fef51ae02373282282", "byteLength": 960, "durationMs": 20, "bucket": "livekit-node-stage", "key": "recordings/d29fbb87-8571-4939-b567-f7b1cb432fa3/audio/caller/f3ac50dc-22c4-46e8-b6b2-95878475c8fb.wav", "objectSha256": "dcfea2dc430edd80e9171e96929224eb394b60c63110b1103199193c31947fe8", "objectByteLength": 1004, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:57:21.545Z" } }, { "id": "0bf54718-8ed2-438d-af6d-303d8115b853", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 50, "layer": "L1", "type": "ttv.finished", "version": 1, "occurredAt": "2026-10-08T11:57:22.818Z", "recordedAt": "2026-10-08T11:57:22.823Z", "operationId": "3fe38dcb-a9a7-41d8-8559-aaef9b200b91", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.finished", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "operationId": "3fe38dcb-a9a7-41d8-8559-aaef9b200b91", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "1c647b2c-d753-4219-a077-9789133d35ef", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 51, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-08T11:57:22.843Z", "recordedAt": "2026-10-08T11:57:22.846Z", "operationId": null, "turnId": "f88ce53e-9a06-4253-90c5-5782b78f7f11", "participantId": null, "payload": { "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "type": "dialog.response.ready", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "turnId": "f88ce53e-9a06-4253-90c5-5782b78f7f11", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "segmentIds": [ "9b6acc1c-8979-46d6-87bc-42a2d4db4215" ] }, "audioId": null, "audio": null }, { "id": "bf647a09-6136-46c3-9034-a08764202207", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 52, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T11:57:22.849Z", "recordedAt": "2026-10-08T11:57:22.853Z", "operationId": null, "turnId": "f88ce53e-9a06-4253-90c5-5782b78f7f11", "participantId": "callee", "payload": { "text": "Interesuje me blokiranje kartice.", "type": "dialog.answer_received", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "turnId": "f88ce53e-9a06-4253-90c5-5782b78f7f11", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "segmentIds": [ "9b6acc1c-8979-46d6-87bc-42a2d4db4215" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5692e680-1fb6-4d8d-a245-cf0bb7627cee", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 53, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T11:57:22.855Z", "recordedAt": "2026-10-08T11:57:22.858Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "scope", "fragments": [], "lastTurnId": "f88ce53e-9a06-4253-90c5-5782b78f7f11", "resumePhase": "opening", "jmbgAttempts": 0, "lastQuestion": "out_of_scope", "nameAttempts": 0, "offerDelivered": false, "resumeQuestion": "help", "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "ac2428a1-67ba-4518-97a1-1b1052885ec7", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 54, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T11:57:22.861Z", "recordedAt": "2026-10-08T11:57:22.865Z", "operationId": null, "turnId": "f88ce53e-9a06-4253-90c5-5782b78f7f11", "participantId": "agent", "payload": { "kind": "response", "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "type": "dialog.turn.started", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "turnId": "f88ce53e-9a06-4253-90c5-5782b78f7f11", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "ced4ac9d-aa9f-4ac9-81a6-4638ebc65704", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 55, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T11:57:22.868Z", "recordedAt": "2026-10-08T11:57:22.875Z", "operationId": "68623616-639f-456b-8c08-eee8a22c0a44", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "asset": { "id": "86655d14-ceec-410e-bd59-5f4b47796845", "key": "recordings/d29fbb87-8571-4939-b567-f7b1cb432fa3/generated/86655d14-ceec-410e-bd59-5f4b47796845.wav", "bucket": "livekit-node-stage", "objectSha256": "eca3e92ca709ff9a240165e7779ff2547e72366f212beb93dccd7f963404a5c0" }, "format": "pcm_s16le", "sha256": "5aaa201bed44781bd2756a98d81c49b8bc2b6c219d53fd8eda076167104f5a05", "channels": 1, "byteLength": 337920, "durationMs": 7040, "sampleRate": 24000 }, "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "operationId": "68623616-639f-456b-8c08-eee8a22c0a44", "participantId": "agent" }, "audioId": "86655d14-ceec-410e-bd59-5f4b47796845", "audio": { "id": "86655d14-ceec-410e-bd59-5f4b47796845", "name": "agent-response", "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "5aaa201bed44781bd2756a98d81c49b8bc2b6c219d53fd8eda076167104f5a05", "byteLength": 337920, "durationMs": 7040, "bucket": "livekit-node-stage", "key": "recordings/d29fbb87-8571-4939-b567-f7b1cb432fa3/generated/86655d14-ceec-410e-bd59-5f4b47796845.wav", "objectSha256": "eca3e92ca709ff9a240165e7779ff2547e72366f212beb93dccd7f963404a5c0", "objectByteLength": 337964, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:57:22.826Z" } }, { "id": "ded3f9eb-ab8c-4579-800f-765021b17c60", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 56, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T11:57:22.878Z", "recordedAt": "2026-10-08T11:57:22.886Z", "operationId": "68623616-639f-456b-8c08-eee8a22c0a44", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": 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Da li želite da proverite stanje?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "2b8a9ba84cac12c0899c91a776ea4aa4881f82ab4b6740e0d431cb0f9ed079ab", "byteLength": 337920, "durationMs": 7040, "bucket": "livekit-node-stage", "key": "recordings/d29fbb87-8571-4939-b567-f7b1cb432fa3/generated/00d95200-294d-4db7-b655-de64e777d697.wav", "objectSha256": "59108905d69432d84049fc788247e2e982e0a01323cef971c5c8a7efce08d79f", "objectByteLength": 337964, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:57:44.066Z" } }, { "id": "1f711d7a-440b-4e70-9a94-8d6bb9b82e67", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 92, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T11:57:44.113Z", "recordedAt": "2026-10-08T11:57:44.117Z", "operationId": "6151df1c-60ac-40ad-b1d6-282d8b094718", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": 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"audioId": null, "audio": null }, { "id": "1b7daab5-b371-48bc-9820-4b8cb7a87dd2", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 103, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:57:47.483Z", "recordedAt": "2026-10-08T11:57:47.488Z", "operationId": "09d391ab-8988-4208-b1eb-f6fe49d807ca", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "5d1ccce1-aa0d-42be-ad6a-c3f9ff47145d", "key": "recordings/d29fbb87-8571-4939-b567-f7b1cb432fa3/audio/caller/5d1ccce1-aa0d-42be-ad6a-c3f9ff47145d.wav", "bucket": "livekit-node-stage", "objectSha256": "ed487eb9c942a8a37eba57e4438a72374daa7402456f3e299822246aaab11fb2" }, "format": "pcm_s16le", "sha256": "9a4258db7b2e1b98239ee3210e51ccd7e065088092588757861ffd1cd9e403fd", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", 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"2026-10-08T11:57:48.172Z", "operationId": "6151df1c-60ac-40ad-b1d6-282d8b094718", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "6cabcf49-46e3-4873-92cd-5ee7cf886ce2", "key": "recordings/d29fbb87-8571-4939-b567-f7b1cb432fa3/audio/agent/6cabcf49-46e3-4873-92cd-5ee7cf886ce2.wav", "bucket": "livekit-node-stage", "objectSha256": "4117e41df09a33550838b0333fe22d9e874b814719f86c6e163c3c28fde70a3d" }, "format": "pcm_s16le", "sha256": "90e25cafe029b40c95e0c06c4486cfafe1d0040e1198aebdeb78fb04de400d76", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "startedAt": "2026-10-08T11:57:46.112Z", "operationId": "6151df1c-60ac-40ad-b1d6-282d8b094718", "participantId": "agent" }, "audioId": "6cabcf49-46e3-4873-92cd-5ee7cf886ce2", "audio": { "id": "6cabcf49-46e3-4873-92cd-5ee7cf886ce2", "name": null, "text": null, "format": 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} }, { "id": "222002af-2740-4c70-aaf8-a565090422a8", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 107, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-08T11:57:51.452Z", "recordedAt": "2026-10-08T11:57:51.456Z", "operationId": "6151df1c-60ac-40ad-b1d6-282d8b094718", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "operationId": "6151df1c-60ac-40ad-b1d6-282d8b094718", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "9af6974c-2759-4dd0-960f-ec85ee78c870", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 108, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-08T11:57:51.461Z", "recordedAt": "2026-10-08T11:57:51.465Z", "operationId": null, "turnId": "371e0bda-4d3b-4bb0-95a7-0021652b694c", "participantId": "agent", "payload": { "kind": "response", "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "type": "dialog.turn.completed", "callId": "d29fbb87-8571-4939-b567-f7b1cb432fa3", "turnId": "371e0bda-4d3b-4bb0-95a7-0021652b694c", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "2e7508ab-5b30-41b0-ae76-b3f95f95c999", "dialogId": "93f5d527-4889-4cf8-9e1b-4c855d0efffb", "sequence": 109, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T11:57:51.472Z", "recordedAt": "2026-10-08T11:57:51.477Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "scope", "fragments": [], "lastPhrase": "out_of_scope", "interrupted": false, "resumePhase": "opening", "jmbgAttempts": 0, "lastQuestion": "out_of_scope", "nameAttempts": 0, "offerDelivered": false, "resumeQuestion": "help", "clarifyAttempts": 1, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": 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