{ "id": "d02efdd2-5234-4f79-9b60-1845ec6cc09b", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "number": "+381649645574", "direction": "inbound", "room": "phone-_+381649645574_2RbDknZQhAPR", "status": "ended", "sipCallId": "SCL_iV9qr2SYszFb", "sipStatus": "active", "createdAt": "2026-10-08T11:52:31.936Z", "updatedAt": "2026-10-08T11:54:21.362Z", "answeredAt": "2026-10-08T11:52:32.609Z", "endedAt": "2026-10-08T11:54:21.357Z", "endedReason": "balance_closed", "dialog": { "id": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "createdAt": "2026-10-08T11:52:31.936Z", "initialState": { "id": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381649645574", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "4c565d5201af8c87b46639b0de3137f69e5b3b92e57e1c1efa3c06a7ba4fc21c", "channels": 1, "byteLength": 64320, "durationMs": 1340, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "9dd8eab48a012d83b689940355bf67d83b5d969d681b9a452f6ff530166355ea", "channels": 1, "byteLength": 426240, "durationMs": 8880, "sampleRate": 24000 } }, "prompts": { "system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 2000 } ] }, "definition": { "kind": "code", "options": { "latencyFiller": true, "speechProfile": { "speed": 1, "stability": 0.8, "similarityBoost": 0.8 }, "expectedReplyPool": true }, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v4_turbo", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 358, "historyStartedAt": "2026-10-08T11:52:31.936Z", "events": [ { "id": "02815189-f905-4f7a-9f5d-053880e241ad", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-08T11:52:31.810Z", "recordedAt": "2026-10-08T11:52:31.936Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_+381649645574_2RbDknZQhAPR", "type": "call.created", "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b", "number": "+381649645574", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "8ecfdeb6-1530-4b4d-a4c6-455f93fc53bd", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-08T11:52:31.810Z", "recordedAt": "2026-10-08T11:52:31.936Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b" }, "audioId": null, "audio": null }, { "id": "45b2f30f-8243-42ef-bed8-fcbb45246a03", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-08T11:52:31.810Z", "recordedAt": "2026-10-08T11:52:31.936Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee" }, "audioId": null, "audio": null }, { "id": "6bee18ae-76c4-49b5-8f88-e30be39a764d", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 4, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-08T11:52:31.981Z", "recordedAt": "2026-10-08T11:52:31.999Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "cf93dc8e-dc2d-4cec-bd53-0bd428a63ab2", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T11:52:31.981Z", "recordedAt": "2026-10-08T11:52:32.005Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b", "sipCallId": "SCL_iV9qr2SYszFb", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "9cc90d54-4896-4e64-a0f1-aafc355c8daf", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T11:52:32.609Z", "recordedAt": "2026-10-08T11:52:32.616Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b", "sipCallId": "SCL_iV9qr2SYszFb", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "bb769247-9076-44f7-b68b-e7daca6fa68e", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-08T11:52:32.609Z", "recordedAt": "2026-10-08T11:52:32.619Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b" }, "audioId": null, "audio": null }, { "id": "dfe3947b-e07f-4b17-93f7-e17eebd212fc", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-08T11:52:32.624Z", "recordedAt": "2026-10-08T11:52:32.643Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "028bf9d6-91ef-411a-8b74-5cdfc46d2774", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T11:52:32.653Z", "recordedAt": "2026-10-08T11:52:32.663Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee" }, "audioId": null, "audio": null }, { "id": "431cb0e4-2d3d-4462-ab7e-858e0cff15d8", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 10, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T11:52:32.984Z", "recordedAt": "2026-10-08T11:52:32.994Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "atMs": 899.5888320000004, "type": "silence.soft", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "silenceId": "92c20327-acd6-4ddd-a71d-1dd259cd92a5", "durationMs": 352, "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "eae3c763-06eb-4121-b224-f2444d6d7d2e", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 11, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T11:52:33.752Z", "recordedAt": "2026-10-08T11:52:33.774Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "atMs": 1667.5888320000004, "type": "silence.committed", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "silenceId": "92c20327-acd6-4ddd-a71d-1dd259cd92a5", "durationMs": 1120, "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "e501cdc1-3652-4508-a0a3-fcebb3734847", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 12, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-08T11:52:33.848Z", "recordedAt": "2026-10-08T11:52:33.855Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "atMs": 1763.5888320000004, "type": "silence.opening", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "silenceId": "92c20327-acd6-4ddd-a71d-1dd259cd92a5", "durationMs": 1216, "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "72cde86c-543a-4f0a-916c-fbd5e4879019", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 13, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T11:52:33.849Z", "recordedAt": "2026-10-08T11:52:33.864Z", "operationId": null, "turnId": "e8f106f2-8677-412e-aa71-f484918de3ef", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b", "turnId": "e8f106f2-8677-412e-aa71-f484918de3ef", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "9f8b624c-aca5-409a-b55d-97700f4ea01a", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 14, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T11:52:33.868Z", "recordedAt": "2026-10-08T11:52:33.874Z", "operationId": "a641a845-14b5-4011-83af-426817a99fb8", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "9dd8eab48a012d83b689940355bf67d83b5d969d681b9a452f6ff530166355ea", "channels": 1, "byteLength": 426240, "durationMs": 8880, "sampleRate": 24000 }, "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "operationId": "a641a845-14b5-4011-83af-426817a99fb8", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "1118883d-230d-4b53-b590-7b5405968b79", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 15, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T11:52:33.879Z", "recordedAt": "2026-10-08T11:52:33.889Z", "operationId": "a641a845-14b5-4011-83af-426817a99fb8", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "operationId": "a641a845-14b5-4011-83af-426817a99fb8", "firstFrameAt": "2026-10-08T11:52:33.877Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "75ae2b5f-5145-4cbc-8005-e3dc6d429406", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 16, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:52:34.684Z", "recordedAt": "2026-10-08T11:52:34.693Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "55d83ec8-7426-42e8-8b04-3eac3c83d48a", "key": "recordings/d02efdd2-5234-4f79-9b60-1845ec6cc09b/audio/caller/55d83ec8-7426-42e8-8b04-3eac3c83d48a.wav", "bucket": "livekit-node-stage", "objectSha256": "846d02a14526b0a98c246b68cdbce246db1e08043b769e32ecd30677c8d316de" }, "format": "pcm_s16le", "sha256": "676373c67973cb68a0e9d7ef4176adabab87436e71d7390ed85becdb03702328", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "startedAt": "2026-10-08T11:52:32.632Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": "55d83ec8-7426-42e8-8b04-3eac3c83d48a", "audio": { "id": "55d83ec8-7426-42e8-8b04-3eac3c83d48a", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "676373c67973cb68a0e9d7ef4176adabab87436e71d7390ed85becdb03702328", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/d02efdd2-5234-4f79-9b60-1845ec6cc09b/audio/caller/55d83ec8-7426-42e8-8b04-3eac3c83d48a.wav", "objectSha256": "846d02a14526b0a98c246b68cdbce246db1e08043b769e32ecd30677c8d316de", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:52:34.628Z" } }, { "id": "b3026cd6-0446-45d6-8d84-232413ff1cb6", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 17, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:52:35.934Z", "recordedAt": "2026-10-08T11:52:35.940Z", "operationId": "a641a845-14b5-4011-83af-426817a99fb8", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "50b01c8e-7af5-405b-9e90-0a87ab86f382", "key": "recordings/d02efdd2-5234-4f79-9b60-1845ec6cc09b/audio/agent/50b01c8e-7af5-405b-9e90-0a87ab86f382.wav", "bucket": "livekit-node-stage", "objectSha256": "048f36621c04aa83be4e637eda73aa9199f569751a012d4b6e06668f418690f0" }, "format": "pcm_s16le", "sha256": "bbbd3d9c74379d787293e3809f587de45a89224a9aa6ab8e4858e4b99105dd87", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "startedAt": "2026-10-08T11:52:33.877Z", "operationId": "a641a845-14b5-4011-83af-426817a99fb8", "participantId": "agent" }, "audioId": "50b01c8e-7af5-405b-9e90-0a87ab86f382", "audio": { "id": "50b01c8e-7af5-405b-9e90-0a87ab86f382", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "bbbd3d9c74379d787293e3809f587de45a89224a9aa6ab8e4858e4b99105dd87", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/d02efdd2-5234-4f79-9b60-1845ec6cc09b/audio/agent/50b01c8e-7af5-405b-9e90-0a87ab86f382.wav", "objectSha256": "048f36621c04aa83be4e637eda73aa9199f569751a012d4b6e06668f418690f0", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:52:35.917Z" } }, { "id": "809bf332-a456-42ef-be17-2e5c36d6bd24", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 18, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:52:36.644Z", "recordedAt": "2026-10-08T11:52:36.651Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "2d785f80-534f-478f-95f2-50ee6733573b", "key": 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"participantId": "callee", "payload": { "atMs": 9995.200056000001, "type": "silence.soft", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "silenceId": "546cd00c-cea8-4178-a56f-6132da09c8a5", "durationMs": 352, "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "3af90819-31a4-432e-841d-3552e970ed76", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 31, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-08T11:52:42.202Z", "recordedAt": "2026-10-08T11:52:42.209Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": "e428ce44-ebba-47ea-bf83-fc5fd0a82074", "participantId": "callee", "payload": { "text": "Zdravo, Arsije. Evo, samo da aktiviram kartice.", "type": "vtt.transcript.delta", "turnId": "e428ce44-ebba-47ea-bf83-fc5fd0a82074", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "2baaeb1f-ac18-4902-92dd-13e1d6e56151", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 32, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T11:52:42.214Z", "recordedAt": "2026-10-08T11:52:42.219Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": "e428ce44-ebba-47ea-bf83-fc5fd0a82074", "participantId": "callee", "payload": { "text": "Zdravo, Arsije. Evo, samo da aktiviram kartice.", "type": "vtt.transcript.completed", "turnId": "e428ce44-ebba-47ea-bf83-fc5fd0a82074", "endedAt": "2026-10-08T11:52:41.728Z", "segmentId": "8d9873d6-4a15-4dac-8d4e-c1aec1b0da39", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "startedAt": "2026-10-08T11:52:38.304Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "1840d051-a6da-4734-8bfc-8c1b4e375750", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 33, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:52:42.640Z", "recordedAt": "2026-10-08T11:52:42.645Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "a520fe5d-5294-41b1-8900-d61d315c0c88", "key": "recordings/d02efdd2-5234-4f79-9b60-1845ec6cc09b/audio/caller/a520fe5d-5294-41b1-8900-d61d315c0c88.wav", "bucket": "livekit-node-stage", "objectSha256": "5186c7fdf73bea4cde4fa520154625fc3cbdc282dcfee37752bb8b6bf1c0cf19" }, "format": "pcm_s16le", "sha256": "f5f0dc50397c3e5e0bbac5eca10a988a6f9e50d069a9e0ffb6514c8ecd0c5a0c", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "startedAt": "2026-10-08T11:52:40.640Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": "a520fe5d-5294-41b1-8900-d61d315c0c88", "audio": { "id": "a520fe5d-5294-41b1-8900-d61d315c0c88", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "f5f0dc50397c3e5e0bbac5eca10a988a6f9e50d069a9e0ffb6514c8ecd0c5a0c", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/d02efdd2-5234-4f79-9b60-1845ec6cc09b/audio/caller/a520fe5d-5294-41b1-8900-d61d315c0c88.wav", "objectSha256": "5186c7fdf73bea4cde4fa520154625fc3cbdc282dcfee37752bb8b6bf1c0cf19", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:52:42.627Z" } }, { "id": "b4bfc8d2-73f2-4cc1-8f1c-d738c16e0105", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 34, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T11:52:42.848Z", "recordedAt": "2026-10-08T11:52:42.852Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "atMs": 10763.200056000001, "type": "silence.committed", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "silenceId": "546cd00c-cea8-4178-a56f-6132da09c8a5", "durationMs": 1120, "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "bccb89ad-8685-4a71-a9a4-deaa99dfce46", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 35, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-08T11:52:43.058Z", "recordedAt": "2026-10-08T11:52:43.063Z", "operationId": "a641a845-14b5-4011-83af-426817a99fb8", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "operationId": "a641a845-14b5-4011-83af-426817a99fb8", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "cd59f2c8-5560-4bda-a563-b71694bef28f", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 36, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-08T11:52:43.008Z", "recordedAt": "2026-10-08T11:52:43.084Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "atMs": 10923.200056000001, "type": "speech.started", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "528d200b-8bd9-4959-a3f2-63f37a49c9ad", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 37, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-08T11:52:43.072Z", "recordedAt": "2026-10-08T11:52:43.095Z", "operationId": null, "turnId": "e8f106f2-8677-412e-aa71-f484918de3ef", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b", "turnId": "e8f106f2-8677-412e-aa71-f484918de3ef", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "e6fc2114-5090-4848-abb0-b348e4bc9106", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 38, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-08T11:52:43.099Z", "recordedAt": "2026-10-08T11:52:43.104Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "66371711-c08f-4b27-9c49-81e61639e18b", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 39, "layer": "L1", "type": "audio.recording.saved", "version": 1, 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"d02efdd2-5234-4f79-9b60-1845ec6cc09b", "goalId": "aki.balance", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "goalIndex": 0 }, "audioId": null, "audio": null }, { "id": "2386146f-330a-46d7-bc14-3b7d5fd41197", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 41, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T11:52:43.122Z", "recordedAt": "2026-10-08T11:52:43.125Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "opening", "fragments": [], "jmbgAttempts": 0, "lastQuestion": "help", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0, "greetingInterrupted": false }, "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "9be68444-1f86-4ece-9e1f-ec737eeaaac1", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 42, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:52:44.642Z", "recordedAt": "2026-10-08T11:52:44.646Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "c6c821b5-2295-4777-9c3a-ddf294c949d5", "key": "recordings/d02efdd2-5234-4f79-9b60-1845ec6cc09b/audio/caller/c6c821b5-2295-4777-9c3a-ddf294c949d5.wav", "bucket": "livekit-node-stage", "objectSha256": "e4ac0079dcb7cd71563981638395fd636212848433581954d7e79fa7d0791d55" }, "format": "pcm_s16le", "sha256": "f62642343d74afceadf8b559b4aeefe00d75ca3f0520682264776b08c1d6ab7e", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "startedAt": "2026-10-08T11:52:42.640Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", 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"participantId": "callee", "payload": { "atMs": 13291.200056000001, "type": "speech.stopped", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "silenceId": "202c0b06-c652-489f-8164-3804dabd4184", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "2890e5fa-0ed1-4d20-b66a-b91df94133ae", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 44, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-08T11:52:45.472Z", "recordedAt": "2026-10-08T11:52:45.533Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "atMs": 13387.200056000001, "type": "speech.started", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "0cb1a6b1-7235-4282-a76f-b0774014a526", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 45, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:52:46.640Z", "recordedAt": "2026-10-08T11:52:46.646Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "64d860ef-2200-4182-82e0-480d983b74c4", "key": "recordings/d02efdd2-5234-4f79-9b60-1845ec6cc09b/audio/caller/64d860ef-2200-4182-82e0-480d983b74c4.wav", "bucket": "livekit-node-stage", "objectSha256": "04c6cd02e3b7e2cbc682bac7cbcae96605a76c20f947d59767e53d53075de08e" }, "format": "pcm_s16le", "sha256": "9fdb2c40b97ad29f8b583592fe07e348219e30c93a891a7cbeae762cd735eb45", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "startedAt": "2026-10-08T11:52:44.640Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": "64d860ef-2200-4182-82e0-480d983b74c4", "audio": { "id": "64d860ef-2200-4182-82e0-480d983b74c4", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "9fdb2c40b97ad29f8b583592fe07e348219e30c93a891a7cbeae762cd735eb45", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/d02efdd2-5234-4f79-9b60-1845ec6cc09b/audio/caller/64d860ef-2200-4182-82e0-480d983b74c4.wav", "objectSha256": "04c6cd02e3b7e2cbc682bac7cbcae96605a76c20f947d59767e53d53075de08e", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:52:46.627Z" } }, { "id": "245879db-11c5-41c3-9f97-ef3c1a42b503", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 46, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-08T11:52:47.904Z", "recordedAt": "2026-10-08T11:52:48.013Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "atMs": 15819.200056000001, "type": "speech.stopped", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "silenceId": "89e42761-2de9-459c-994c-aee702acee19", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "12fe06b0-7d51-469d-b773-89c7be5c171f", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 47, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T11:52:48.256Z", "recordedAt": "2026-10-08T11:52:48.252Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "atMs": 16171.200056000001, "type": "silence.soft", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "silenceId": "89e42761-2de9-459c-994c-aee702acee19", "durationMs": 352, "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": 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Mogu da proverim stanje na kartici.", "type": "vtt.transcript.delta", "turnId": "9f7c2159-8fc2-49d0-b2db-2706760965ae", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8729c9ff-6a77-4f07-aac3-f6b16d85172c", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 49, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T11:52:48.370Z", "recordedAt": "2026-10-08T11:52:48.374Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": "9f7c2159-8fc2-49d0-b2db-2706760965ae", "participantId": "callee", "payload": { "text": "Arsi, hoćemo da stan stanje na kartici, koliko imaš stanje? 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"2026-10-08T11:53:48.627Z" } }, { "id": "7ae5c867-6942-49c1-acea-199e9f60689f", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 287, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-08T11:53:48.650Z", "recordedAt": "2026-10-08T11:53:48.654Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": "66c35634-8a60-47d1-9967-4ce4c6cfbeb6", "participantId": "callee", "payload": { "text": " 5.", "type": "vtt.transcript.delta", "turnId": "66c35634-8a60-47d1-9967-4ce4c6cfbeb6", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "05bf96ea-1840-4ea2-9f6f-de77b3f2939c", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 288, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T11:53:48.656Z", "recordedAt": "2026-10-08T11:53:48.660Z", "operationId": 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"d02efdd2-5234-4f79-9b60-1845ec6cc09b", "turnId": "19d4a32b-4991-4e68-9a14-ca04679517cf", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "segmentIds": [ "3c7047f8-330a-4fab-8bc4-a61217649275", "8a28f65c-a72e-4cc6-83e9-502c87f80f58", "c0957ed7-d1eb-4af3-889a-5adc0f2689b7" ] }, "audioId": null, "audio": null }, { "id": "942914f8-e998-421d-9dcd-ad3cc05fbff2", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 290, "layer": "L1", "type": "ttv.started", "version": 1, "occurredAt": "2026-10-08T11:53:49.067Z", "recordedAt": "2026-10-08T11:53:49.070Z", "operationId": "11fdffe3-56ca-41a7-9c3d-c78c890ade22", "turnId": null, "participantId": "agent", "payload": { "mode": "live", "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. 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Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. 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Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. Da li želite da ponovim iznos?", "type": "dialog.turn.started", "callId": "d02efdd2-5234-4f79-9b60-1845ec6cc09b", "turnId": "19d4a32b-4991-4e68-9a14-ca04679517cf", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "a56c5916-3bcb-4d37-b4c9-c8a651944d45", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 301, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T11:53:51.459Z", "recordedAt": "2026-10-08T11:53:51.463Z", "operationId": "6970ccac-7d08-4449-8a3f-f31db4bb88db", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. Da li želite da ponovim iznos?", "asset": { "id": "d80366bb-c837-4f05-81f7-8a57648d84a3", "key": "recordings/d02efdd2-5234-4f79-9b60-1845ec6cc09b/generated/d80366bb-c837-4f05-81f7-8a57648d84a3.wav", "bucket": "livekit-node-stage", "objectSha256": "6f301b2b93bf9fc4d8f7e9b2fe895f6a909ceb4cfccb65e604b7e4122f4410e2" }, "format": "pcm_s16le", "sha256": "108eda4c65291ed8a64bc6159a9c85c24b13a7964fa12eb9283873c71bbc9e61", "channels": 1, "byteLength": 541440, "durationMs": 11280, "sampleRate": 24000 }, "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "operationId": "6970ccac-7d08-4449-8a3f-f31db4bb88db", "participantId": "agent" }, "audioId": "d80366bb-c837-4f05-81f7-8a57648d84a3", "audio": { "id": "d80366bb-c837-4f05-81f7-8a57648d84a3", "name": "agent-response", "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. Da li želite da ponovim iznos?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "108eda4c65291ed8a64bc6159a9c85c24b13a7964fa12eb9283873c71bbc9e61", "byteLength": 541440, "durationMs": 11280, "bucket": "livekit-node-stage", "key": "recordings/d02efdd2-5234-4f79-9b60-1845ec6cc09b/generated/d80366bb-c837-4f05-81f7-8a57648d84a3.wav", "objectSha256": "6f301b2b93bf9fc4d8f7e9b2fe895f6a909ceb4cfccb65e604b7e4122f4410e2", "objectByteLength": 541484, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:53:51.410Z" } }, { "id": "9a6d6ee5-f1e2-4556-8faf-00cefb15867d", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 302, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T11:53:51.465Z", "recordedAt": "2026-10-08T11:53:51.470Z", "operationId": "6970ccac-7d08-4449-8a3f-f31db4bb88db", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": 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Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. 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"53c6ac3f-8d87-40cd-83ca-0b8109ace091", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 321, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-08T11:54:07.808Z", "recordedAt": "2026-10-08T11:54:07.913Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { "atMs": 95723.200056, "type": "speech.stopped", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "silenceId": "441b7548-99c6-4e6a-9340-350440a12a7a", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4ac1987a-d8d8-4875-885f-f4e12d20fa92", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 322, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T11:54:08.160Z", "recordedAt": "2026-10-08T11:54:08.172Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": null, "participantId": "callee", "payload": { 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"id": "25bca684-a0f5-4dba-b67a-7e886608339c", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 324, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T11:54:08.330Z", "recordedAt": "2026-10-08T11:54:08.334Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "turnId": "eaf8a336-d8be-4d29-92bd-6cc0bdc314ad", "participantId": "callee", "payload": { "text": "Koliko je iznos, možete li ponoviti?", "type": "vtt.transcript.completed", "turnId": "eaf8a336-d8be-4d29-92bd-6cc0bdc314ad", "endedAt": "2026-10-08T11:54:07.808Z", "segmentId": "ef8935c0-4dd6-4a1d-abd2-46e4cb2d2aff", "sessionId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "startedAt": "2026-10-08T11:54:06.112Z", "operationId": "db7495da-0367-4541-a3ee-710158cc78aa", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "39af667e-5590-4473-8874-a14b9d7eaffb", "dialogId": "a0abcd59-9d24-412c-b288-cd6ea82915ee", "sequence": 325, "layer": "DIALOG", "type": 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"payload": { "mode": "live", "text": "Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. Hvala Vam na pozivu. 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Hvala Vam na pozivu. 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