{ "id": "b2add81e-e938-4b47-ab98-ab85997afde5", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "number": "+381603022591", "direction": "inbound", "room": "phone-_+381603022591_TpVQWM2DqFXv", "status": "ended", "sipCallId": "SCL_LRAocYspoxYt", "sipStatus": "active", "createdAt": "2026-10-08T15:25:07.924Z", "updatedAt": "2026-10-08T15:26:55.310Z", "answeredAt": "2026-10-08T15:25:09.355Z", "endedAt": "2026-10-08T15:26:55.305Z", "endedReason": "declined", "dialog": { "id": "227c099e-d4bf-4441-9891-bbc0f677e113", "createdAt": "2026-10-08T15:25:07.924Z", "initialState": { "id": "227c099e-d4bf-4441-9891-bbc0f677e113", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": true } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "e51d232b40ce2167937b32b5d88b7b2d784fe31e46a95c39f52ee670a6b4c5c7", "channels": 1, "byteLength": 66720, "durationMs": 1390, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "84e19dace56eff3ede9cd7a35f9ac2e3723e62ee63ba867a365ad964547eb0c0", "channels": 1, "byteLength": 418560, "durationMs": 8720, "sampleRate": 24000 } }, "prompts": { "system": "aik banka. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 1250 } ] }, "definition": { "kind": "code", "options": { "latencyFiller": true, "speechProfile": { "speed": 1, "stability": 0.8, "similarityBoost": 0.8 }, "expectedReplyPool": true }, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v4_turbo", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 250, "openingMs": 1200, "committedMs": 850 }, "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": true } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "aik banka. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 317, "historyStartedAt": "2026-10-08T15:25:07.924Z", "events": [ { "id": "25caf24b-6077-42ed-af47-99c83baf571f", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-08T15:25:07.901Z", "recordedAt": "2026-10-08T15:25:07.924Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_+381603022591_TpVQWM2DqFXv", "type": "call.created", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "number": "+381603022591", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "3a1ec66a-d83e-4ccf-9fde-7874d5fdb256", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-08T15:25:07.901Z", "recordedAt": "2026-10-08T15:25:07.924Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5" }, "audioId": null, "audio": null }, { "id": "852ce813-2c96-4f83-9a50-2a6ac00b1edd", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-08T15:25:07.901Z", "recordedAt": "2026-10-08T15:25:07.924Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113" }, "audioId": null, "audio": null }, { "id": "7ec70dd7-11ed-44a6-83e8-0d05fb08972b", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 4, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-08T15:25:07.959Z", "recordedAt": "2026-10-08T15:25:07.971Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "629a9b12-e0d9-4403-a8b1-99ccc59867e3", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T15:25:07.960Z", "recordedAt": "2026-10-08T15:25:07.977Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "sipCallId": "SCL_LRAocYspoxYt", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "1ee279f0-f34f-4416-bb62-776e02dcd024", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T15:25:09.355Z", "recordedAt": "2026-10-08T15:25:09.361Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "sipCallId": "SCL_LRAocYspoxYt", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "1e0aea31-ead2-4668-81d8-3583d980c0bb", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-08T15:25:09.355Z", "recordedAt": "2026-10-08T15:25:09.363Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5" }, "audioId": null, "audio": null }, { "id": "45a9f3b4-d190-47c1-a70c-b599edd0fd44", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-08T15:25:09.366Z", "recordedAt": "2026-10-08T15:25:09.381Z", "operationId": "6d2fba18-b350-4182-bdc4-499653945105", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "227c099e-d4bf-4441-9891-bbc0f677e113", "operationId": "6d2fba18-b350-4182-bdc4-499653945105", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "3b3caf97-a68b-4ef8-87ec-a4d12f7fcde4", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T15:25:09.390Z", "recordedAt": "2026-10-08T15:25:09.397Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": true } }, "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113" }, "audioId": null, "audio": null }, { "id": "6ffa6c4c-db00-4146-bd8b-47275f4f3ebb", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 10, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:25:09.400Z", "recordedAt": "2026-10-08T15:25:09.407Z", "operationId": null, "turnId": "c5b987a1-3353-4dbc-8cb1-7cec34a97091", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "turnId": "c5b987a1-3353-4dbc-8cb1-7cec34a97091", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "c745caef-7e89-470a-9740-d2a3e6e21943", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 11, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T15:25:09.416Z", "recordedAt": "2026-10-08T15:25:09.422Z", "operationId": "80092aae-b96a-4159-b7ca-e0ccb2087175", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "84e19dace56eff3ede9cd7a35f9ac2e3723e62ee63ba867a365ad964547eb0c0", "channels": 1, "byteLength": 418560, "durationMs": 8720, "sampleRate": 24000 }, "sessionId": "227c099e-d4bf-4441-9891-bbc0f677e113", "operationId": "80092aae-b96a-4159-b7ca-e0ccb2087175", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "647d62e5-c7d8-4cd5-8672-9729cebc5515", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 12, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T15:25:09.428Z", "recordedAt": "2026-10-08T15:25:09.436Z", "operationId": "80092aae-b96a-4159-b7ca-e0ccb2087175", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "227c099e-d4bf-4441-9891-bbc0f677e113", "operationId": "80092aae-b96a-4159-b7ca-e0ccb2087175", "firstFrameAt": "2026-10-08T15:25:09.424Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "4e4682a8-decf-4dbc-9646-90f7f84143d2", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 13, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T15:25:09.626Z", "recordedAt": "2026-10-08T15:25:09.637Z", "operationId": "6d2fba18-b350-4182-bdc4-499653945105", "turnId": null, "participantId": "callee", "payload": { "atMs": 543.1341380000003, "type": "silence.soft", "sessionId": "227c099e-d4bf-4441-9891-bbc0f677e113", "silenceId": "96876e07-69d5-4164-8f1e-1626ad3f48aa", "durationMs": 256, "operationId": "6d2fba18-b350-4182-bdc4-499653945105", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "9560878e-861e-4ad4-a2f6-52fb8661c7ed", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 14, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T15:25:10.234Z", "recordedAt": "2026-10-08T15:25:10.254Z", "operationId": "6d2fba18-b350-4182-bdc4-499653945105", "turnId": null, "participantId": "callee", "payload": { "atMs": 1151.1341380000003, "type": "silence.committed", "sessionId": "227c099e-d4bf-4441-9891-bbc0f677e113", "silenceId": "96876e07-69d5-4164-8f1e-1626ad3f48aa", "durationMs": 864, "operationId": "6d2fba18-b350-4182-bdc4-499653945105", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f48118e2-f2ac-444f-b60f-52892b5f7e96", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 15, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-08T15:25:10.586Z", "recordedAt": "2026-10-08T15:25:10.594Z", "operationId": "6d2fba18-b350-4182-bdc4-499653945105", "turnId": null, "participantId": "callee", "payload": { "atMs": 1503.1341380000003, "type": "silence.opening", "sessionId": "227c099e-d4bf-4441-9891-bbc0f677e113", "silenceId": "96876e07-69d5-4164-8f1e-1626ad3f48aa", "durationMs": 1216, "operationId": "6d2fba18-b350-4182-bdc4-499653945105", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "1ded4dec-f233-42ed-98a2-5489b9b20621", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 16, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:25:11.402Z", "recordedAt": "2026-10-08T15:25:11.410Z", "operationId": "6d2fba18-b350-4182-bdc4-499653945105", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "091b067f-dfc0-448e-af52-ba4ad762c08a", "key": "recordings/b2add81e-e938-4b47-ab98-ab85997afde5/audio/caller/091b067f-dfc0-448e-af52-ba4ad762c08a.wav", "bucket": "livekit-node-stage", "objectSha256": "560a89f8493ff59784a96511dc6fdad01c27fd6abcf3e5b11febf5e4df8e9a90" }, "format": "pcm_s16le", "sha256": "6af23fb65ea47349c10598a7f76cd120f7700388220542fd0dca9fbd9b6e2826", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "227c099e-d4bf-4441-9891-bbc0f677e113", "startedAt": 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"2026-10-08T15:25:11.491Z", "operationId": "80092aae-b96a-4159-b7ca-e0ccb2087175", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "1de72b62-b5a9-4437-86ea-ee8b8e518b73", "key": "recordings/b2add81e-e938-4b47-ab98-ab85997afde5/audio/agent/1de72b62-b5a9-4437-86ea-ee8b8e518b73.wav", "bucket": "livekit-node-stage", "objectSha256": "d64c1459d4d3ef8aca96719d9ae1eee574a269515d08cf3680faf027940889fa" }, "format": "pcm_s16le", "sha256": "e5bf85359af91d6c22dcfa3cc876e96f1962bd6ae4592bfeab423d079aba84ab", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "227c099e-d4bf-4441-9891-bbc0f677e113", "startedAt": "2026-10-08T15:25:09.424Z", "operationId": "80092aae-b96a-4159-b7ca-e0ccb2087175", "participantId": "agent" }, "audioId": "1de72b62-b5a9-4437-86ea-ee8b8e518b73", "audio": { "id": "1de72b62-b5a9-4437-86ea-ee8b8e518b73", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "e5bf85359af91d6c22dcfa3cc876e96f1962bd6ae4592bfeab423d079aba84ab", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/b2add81e-e938-4b47-ab98-ab85997afde5/audio/agent/1de72b62-b5a9-4437-86ea-ee8b8e518b73.wav", "objectSha256": "d64c1459d4d3ef8aca96719d9ae1eee574a269515d08cf3680faf027940889fa", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:25:11.465Z" } }, { "id": "c35ab2cb-b7fb-4731-a325-3db9269be3f6", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 18, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:25:13.383Z", "recordedAt": "2026-10-08T15:25:13.388Z", "operationId": "6d2fba18-b350-4182-bdc4-499653945105", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "46f0010c-50f4-46d1-b75e-727e339dc43c", "key": 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96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/b2add81e-e938-4b47-ab98-ab85997afde5/audio/caller/b4f65973-25e3-430e-8c8b-b3854324963e.wav", "objectSha256": "d95876f73fbc66b34221325d4229874ca892aaeea96ea0afa3cff95fac21e17e", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:25:41.369Z" } }, { "id": "75dc23eb-958c-4d94-8db6-035eb0921476", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 104, "layer": "DIALOG", "type": "dialog.silence", "version": 1, "occurredAt": "2026-10-08T15:25:41.868Z", "recordedAt": "2026-10-08T15:25:41.879Z", "operationId": null, "turnId": "743f5200-442e-4c6a-8184-b31c42e2ae64", "participantId": null, "payload": { "type": "dialog.silence", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "turnId": "743f5200-442e-4c6a-8184-b31c42e2ae64", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "durationMs": 5000 }, "audioId": null, "audio": null }, { "id": "abcfd5b2-6580-4fdc-a49f-51d3198d19a9", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 105, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-08T15:25:41.889Z", "recordedAt": "2026-10-08T15:25:41.895Z", "operationId": null, "turnId": "743f5200-442e-4c6a-8184-b31c42e2ae64", "participantId": null, "payload": { "text": "Da li ste još tu? Molim Vas, izdiktirajte svoj matični broj, svih trinaest cifara.", "type": "dialog.response.ready", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "turnId": "743f5200-442e-4c6a-8184-b31c42e2ae64", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "segmentIds": [] }, "audioId": null, "audio": null }, { "id": "3fea9e2e-e6b8-4746-960f-14aab3727807", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 106, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T15:25:41.898Z", "recordedAt": "2026-10-08T15:25:41.902Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Petar", "phase": "jmbg", "prezime": "Petrović", "fragments": [], "jmbgAttempts": 0, "lastQuestion": "ask_jmbg", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0, "silenceReminders": 1 }, "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "063bed17-4856-4fed-ba57-bacb80ce4412", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 107, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:25:41.905Z", "recordedAt": "2026-10-08T15:25:41.909Z", "operationId": null, "turnId": "743f5200-442e-4c6a-8184-b31c42e2ae64", "participantId": "agent", "payload": { "kind": "response", "text": "Da li ste još tu? 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"operationId": null, "turnId": "bb379e94-55cb-409b-94dc-c7438e0ad22e", "participantId": null, "payload": { "text": "Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. 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To je Vaš lični broj od trinaest cifara, naveden na ličnoj karti. Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. Molim Vas, ponovite svoj ЈМБГ.", "type": "dialog.response.ready", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "turnId": "1d7831b7-fd3f-47ae-9f2c-27d8810422f0", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "segmentIds": [ "489c795f-7829-4551-8afd-fcba0f4c6a6c", "c10a5d3a-e54d-4ffb-a280-316dbea32df0" ] }, "audioId": null, "audio": null }, { "id": "37e19a5c-1290-4d40-b051-5663b960d97e", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 267, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T15:26:34.862Z", "recordedAt": "2026-10-08T15:26:34.865Z", "operationId": null, "turnId": "1d7831b7-fd3f-47ae-9f2c-27d8810422f0", "participantId": "callee", "payload": { "text": "A. 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To je Vaš lični broj od trinaest cifara, naveden na ličnoj karti. Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. Molim Vas, ponovite svoj ЈМБГ.", "type": "dialog.turn.started", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "turnId": "1d7831b7-fd3f-47ae-9f2c-27d8810422f0", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "3a8405e3-7f21-41a0-a6e8-c9d40b3f6cb3", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 270, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T15:26:34.882Z", "recordedAt": "2026-10-08T15:26:34.893Z", "operationId": "1d736328-239d-4c23-b331-dbc9438f1a51", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "ЈМБГ je jedinstveni matični broj građana. To je Vaš lični broj od trinaest cifara, naveden na ličnoj karti. Podaci koje ste naveli se ne poklapaju. 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Hvala Vam na pozivu. Prijatan dan.", "type": "dialog.response.ready", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "turnId": "fc4a9c82-e36a-4121-a939-c8e5d587f565", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "segmentIds": [ "fb783077-7564-41cd-91e4-2b526b54a2ea" ] }, "audioId": null, "audio": null }, { "id": "5e62910d-57af-4ecd-b68c-5d7b538a1812", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 301, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T15:26:51.893Z", "recordedAt": "2026-10-08T15:26:51.897Z", "operationId": null, "turnId": "fc4a9c82-e36a-4121-a939-c8e5d587f565", "participantId": "callee", "payload": { "text": "Nećemo, nećemo, nećemo da pokušamo još jednom.", "type": "dialog.answer_received", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "turnId": "fc4a9c82-e36a-4121-a939-c8e5d587f565", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "segmentIds": [ "fb783077-7564-41cd-91e4-2b526b54a2ea" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "2fd9628c-8b35-4a64-b431-9603fae76eec", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 302, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T15:26:51.900Z", "recordedAt": "2026-10-08T15:26:51.903Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "done", "terminal": { "reason": "declined" }, "fragments": [], "lastTurnId": "fc4a9c82-e36a-4121-a939-c8e5d587f565", "jmbgAttempts": 1, "lastQuestion": "mismatch", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 1 }, "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "388d9b31-1e1f-47c2-bb2c-1c500871476c", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 303, "layer": "DIALOG", "type": "dialog.termination.requested", "version": 1, "occurredAt": "2026-10-08T15:26:51.906Z", "recordedAt": "2026-10-08T15:26:51.910Z", "operationId": null, "turnId": "fc4a9c82-e36a-4121-a939-c8e5d587f565", "participantId": null, "payload": { "type": "dialog.termination.requested", "cause": "guard", "callId": "b2add81e-e938-4b47-ab98-ab85997afde5", "goalId": "aki.balance", "reason": "declined", "turnId": "fc4a9c82-e36a-4121-a939-c8e5d587f565", "guardId": "declined", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "goalIndex": 0, "iteration": 16 }, "audioId": null, "audio": null }, { "id": "f81b2e79-3977-4335-8065-7b3bd5d1d162", "dialogId": "227c099e-d4bf-4441-9891-bbc0f677e113", "sequence": 304, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:26:51.913Z", "recordedAt": "2026-10-08T15:26:51.916Z", "operationId": null, "turnId": "fc4a9c82-e36a-4121-a939-c8e5d587f565", "participantId": "agent", "payload": { "kind": "closing", "text": "U redu. 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