{ "id": "b1458b10-820c-4b0f-804b-81d780844fde", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "number": "+381603022591", "direction": "outbound", "room": "node-b1458b10-820c-4b0f-804b-81d780844fde", "status": "ended", "sipCallId": "SCL_mUeTvLjrFngV", "sipStatus": "active", "createdAt": "2026-09-30T14:30:32.633Z", "updatedAt": "2026-09-30T14:32:05.341Z", "answeredAt": "2026-09-30T14:30:40.591Z", "endedAt": "2026-09-30T14:32:05.334Z", "endedReason": "balance_closed", "dialog": { "id": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "createdAt": "2026-09-30T14:30:32.633Z", "initialState": { "id": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan. 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Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 207, "historyStartedAt": "2026-09-30T14:30:32.633Z", "events": [ { "id": "5aec1758-ec99-4ccb-9717-1438c64d01d6", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-09-30T14:30:32.609Z", "recordedAt": "2026-09-30T14:30:32.633Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-b1458b10-820c-4b0f-804b-81d780844fde", "type": "call.created", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "number": "+381603022591", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "8c271723-d15d-495a-9d5a-f743b6957a6b", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 2, "layer": "CALL", "type": 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"2026-09-30T14:30:32.910Z", "recordedAt": "2026-09-30T14:30:32.921Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "sipCallId": "SCL_mUeTvLjrFngV" }, "audioId": null, "audio": null }, { "id": "7ac76d92-99e9-4348-8be8-93a46b4a7d88", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 5, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-09-30T14:30:32.933Z", "recordedAt": "2026-09-30T14:30:32.941Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "9dbb1691-241c-4d88-8c90-4e663fcbafc2", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:30:32.933Z", "recordedAt": "2026-09-30T14:30:32.943Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "sipCallId": "SCL_mUeTvLjrFngV", "sipStatus": "dialing" }, "audioId": null, "audio": null }, { "id": "38cc5be1-d00b-4aa7-b6ea-4c297fb9b2e4", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 7, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:30:38.798Z", "recordedAt": "2026-09-30T14:30:38.804Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "sipCallId": "SCL_mUeTvLjrFngV", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "89157f07-418b-4a7c-9c16-4f84ad2836d0", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 8, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:30:40.591Z", "recordedAt": "2026-09-30T14:30:40.598Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "sipCallId": "SCL_mUeTvLjrFngV", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "40082c25-db16-4144-aca9-74a2d5dd56a9", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-09-30T14:30:40.591Z", "recordedAt": "2026-09-30T14:30:40.603Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "b1458b10-820c-4b0f-804b-81d780844fde" }, "audioId": null, "audio": null }, { "id": "4f818c35-909a-48b3-bde8-d005e433fe83", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-09-30T14:30:40.700Z", "recordedAt": "2026-09-30T14:30:40.733Z", "operationId": 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"type": "silence.committed", "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "silenceId": "b9d8b086-d4de-46ed-93c7-292c0b30e073", "durationMs": 1120, "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "dfe3f9c3-19c7-4164-b168-ca4c4b9f2c5d", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 14, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-09-30T14:30:42.065Z", "recordedAt": "2026-09-30T14:30:42.077Z", "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "turnId": null, "participantId": "callee", "payload": { "atMs": 1374.4021899999989, "type": "silence.opening", "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "silenceId": "b9d8b086-d4de-46ed-93c7-292c0b30e073", "durationMs": 1216, "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "59f626ac-7af4-4a07-aa5b-12a3d1dff137", "dialogId": 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Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "turnId": "d438d3e0-ffb5-44fd-af4e-d1b87c6f195f", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "9cc346f2-eda8-4dbf-93fc-783caa08e8b4", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 16, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T14:30:42.091Z", "recordedAt": "2026-09-30T14:30:42.100Z", "operationId": "44424961-c001-4453-b4b0-050e7ae7376c", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "asset": { "id": "afca45a2-349a-4385-98e3-c0e95037fb05", "key": "recordings/b1458b10-820c-4b0f-804b-81d780844fde/generated/afca45a2-349a-4385-98e3-c0e95037fb05.wav", "bucket": "livekit-node-stage", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6" }, "format": "pcm_s16le", "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "channels": 1, "byteLength": 375360, "durationMs": 7820, "sampleRate": 24000 }, "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "operationId": "44424961-c001-4453-b4b0-050e7ae7376c", "participantId": "agent" }, "audioId": "afca45a2-349a-4385-98e3-c0e95037fb05", "audio": { "id": "afca45a2-349a-4385-98e3-c0e95037fb05", "name": "aki-greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "byteLength": 375360, "durationMs": 7820, "bucket": "livekit-node-stage", "key": "recordings/b1458b10-820c-4b0f-804b-81d780844fde/generated/afca45a2-349a-4385-98e3-c0e95037fb05.wav", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6", "objectByteLength": 375404, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:30:31.653Z" } }, { "id": "e3a71827-bed8-46f5-935e-99bd67c9a785", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 17, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:30:42.871Z", "recordedAt": "2026-09-30T14:30:42.879Z", "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": 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} }, { "id": "0586ff50-2756-4cd1-a8af-50015e6da750", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 23, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:30:48.863Z", "recordedAt": "2026-09-30T14:30:48.871Z", "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "23da0e67-e865-490e-ad60-301c9af412e1", "key": "recordings/b1458b10-820c-4b0f-804b-81d780844fde/audio/caller/23da0e67-e865-490e-ad60-301c9af412e1.wav", "bucket": "livekit-node-stage", "objectSha256": "03677e9dec2094ead07eac5abbbb8ad909da07ae96e09cddb67fdd2f03fe146a" }, "format": "pcm_s16le", "sha256": "b25043ca0f117e8aad06a787c65a43bd3f37ffda3ee1e238f8b22f4b34d3eeb5", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "startedAt": 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"2026-09-30T14:30:50.234Z", "operationId": "44424961-c001-4453-b4b0-050e7ae7376c", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "operationId": "44424961-c001-4453-b4b0-050e7ae7376c", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "e7ff840f-26ae-4a87-ab91-f965f9b46ea8", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 25, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-09-30T14:30:50.241Z", "recordedAt": "2026-09-30T14:30:50.252Z", "operationId": null, "turnId": "d438d3e0-ffb5-44fd-af4e-d1b87c6f195f", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "turnId": "d438d3e0-ffb5-44fd-af4e-d1b87c6f195f", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "c40a1ba8-aae6-4878-9f1e-8d227cfcc8de", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 26, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-09-30T14:30:50.258Z", "recordedAt": "2026-09-30T14:30:50.265Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "fe1101ca-d9b2-4c45-9a36-e33d2963ee66", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 27, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, 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"audioId": null, "audio": null }, { "id": "c31bdc32-44f4-44f1-9b86-1bdfd0b4bc28", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 39, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-09-30T14:30:55.304Z", "recordedAt": "2026-09-30T14:30:55.310Z", "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "turnId": "8e44e05d-d75a-4f76-a48f-b8ab30df77c1", "participantId": "callee", "payload": { "text": "Pa baš hoću da proverim stanje na kreditnoj kartici.", "type": "vtt.transcript.delta", "turnId": "8e44e05d-d75a-4f76-a48f-b8ab30df77c1", "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5fbf524b-8735-4520-9c9c-cea3ff6f3a75", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 40, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-09-30T14:30:55.313Z", "recordedAt": 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"payload": { "text": "Pa baš hoću da proverim stanje na kreditnoj kartici.", "type": "dialog.response.preparing", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "turnId": "a0114575-c117-4839-acaa-44c01fb55765", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646" }, "audioId": null, "audio": null }, { "id": "f01137d6-1981-4075-8af0-ed921192e592", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 42, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-09-30T14:30:55.342Z", "recordedAt": "2026-09-30T14:30:55.346Z", "operationId": null, "turnId": "a0114575-c117-4839-acaa-44c01fb55765", "participantId": null, "payload": { "text": "Naravno. Recite mi prvo Vaše ime i prezime.", "type": "dialog.response.ready", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "turnId": "a0114575-c117-4839-acaa-44c01fb55765", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646" }, "audioId": null, "audio": null }, { "id": "6977a293-8be6-415f-933e-8cfc820ed6ca", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 43, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-09-30T14:30:55.954Z", "recordedAt": "2026-09-30T14:30:55.974Z", "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "turnId": null, "participantId": "callee", "payload": { "atMs": 15263.059786999998, "type": "silence.committed", "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "silenceId": "24e1385f-8254-40ca-8edb-40cbe39cd521", "durationMs": 1120, "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "3943c4c4-a0e2-4a6a-a047-de067dabe127", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 44, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-09-30T14:30:55.969Z", "recordedAt": "2026-09-30T14:30:55.981Z", "operationId": null, "turnId": "a0114575-c117-4839-acaa-44c01fb55765", "participantId": "callee", "payload": { "text": "Pa baš hoću da proverim stanje na kreditnoj kartici.", "type": "dialog.answer_received", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "turnId": "a0114575-c117-4839-acaa-44c01fb55765", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "36a8be4f-8e72-4160-8923-fa5f463d6836", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 45, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-09-30T14:30:55.985Z", "recordedAt": "2026-09-30T14:30:55.991Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "name", "fragments": [], "lastTurnId": "a0114575-c117-4839-acaa-44c01fb55765", "jmbgAttempts": 0, "lastQuestion": "ask_name", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "mismatchAttempts": 0 }, "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "1609b238-8239-47fc-bfc8-4d0f25d1241e", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 46, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-09-30T14:30:55.995Z", "recordedAt": "2026-09-30T14:30:55.999Z", "operationId": null, "turnId": "a0114575-c117-4839-acaa-44c01fb55765", "participantId": "agent", "payload": { "kind": "response", "text": "Naravno. 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Recite mi prvo Vaše ime i prezime.", "asset": { "id": "b3463ec7-021d-4aa3-a7f6-71a47e41a081", "key": "recordings/b1458b10-820c-4b0f-804b-81d780844fde/generated/b3463ec7-021d-4aa3-a7f6-71a47e41a081.wav", "bucket": "livekit-node-stage", "objectSha256": "51ef82033fededfd66a6800ec3dda8af2526b7624d820588ca423c4d4eccf0bd" }, "format": "pcm_s16le", "sha256": "2cd5e4ab4e810d5af8c7589916ac2f3f14a61e07c5a9bf9d71242eb64755461d", "channels": 1, "byteLength": 119040, "durationMs": 2480, "sampleRate": 24000 }, "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "operationId": "cbaea4cb-99ba-41a0-8657-2b2b7c4976e1", "participantId": "agent" }, "audioId": "b3463ec7-021d-4aa3-a7f6-71a47e41a081", "audio": { "id": "b3463ec7-021d-4aa3-a7f6-71a47e41a081", "name": "aki-ask_name", "text": "Naravno. Recite mi prvo Vaše ime i prezime.", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "2cd5e4ab4e810d5af8c7589916ac2f3f14a61e07c5a9bf9d71242eb64755461d", "byteLength": 119040, "durationMs": 2480, "bucket": "livekit-node-stage", "key": "recordings/b1458b10-820c-4b0f-804b-81d780844fde/generated/b3463ec7-021d-4aa3-a7f6-71a47e41a081.wav", "objectSha256": "51ef82033fededfd66a6800ec3dda8af2526b7624d820588ca423c4d4eccf0bd", "objectByteLength": 119084, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:30:55.327Z" } }, { "id": "a81c9e89-a4ea-4381-8555-96c43a4f5bfd", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 48, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:30:56.862Z", "recordedAt": "2026-09-30T14:30:56.870Z", "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "3394237b-31ab-4b54-8aae-22eb70ff18a5", "key": "recordings/b1458b10-820c-4b0f-804b-81d780844fde/audio/caller/3394237b-31ab-4b54-8aae-22eb70ff18a5.wav", "bucket": "livekit-node-stage", "objectSha256": "d47232f10681e9b90da2f97469222c8384b731ae8c9db8de73a42bc290fc8ec5" }, "format": "pcm_s16le", "sha256": "9de4b0bb58794d9276d1341a50cc6eb0ed9250c29bc9e0b0cfadad750f3b58b0", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "startedAt": "2026-09-30T14:30:54.850Z", "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "participantId": "callee" }, "audioId": "3394237b-31ab-4b54-8aae-22eb70ff18a5", "audio": { "id": "3394237b-31ab-4b54-8aae-22eb70ff18a5", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "9de4b0bb58794d9276d1341a50cc6eb0ed9250c29bc9e0b0cfadad750f3b58b0", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/b1458b10-820c-4b0f-804b-81d780844fde/audio/caller/3394237b-31ab-4b54-8aae-22eb70ff18a5.wav", "objectSha256": "d47232f10681e9b90da2f97469222c8384b731ae8c9db8de73a42bc290fc8ec5", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:30:56.848Z" } }, { "id": "bcb4bd33-ddc5-42d6-84c2-af47df3ee8ef", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 49, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:30:58.058Z", "recordedAt": "2026-09-30T14:30:58.064Z", "operationId": "cbaea4cb-99ba-41a0-8657-2b2b7c4976e1", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "3390dd98-9d66-4544-839d-23d22c1f6f3d", "key": "recordings/b1458b10-820c-4b0f-804b-81d780844fde/audio/agent/3390dd98-9d66-4544-839d-23d22c1f6f3d.wav", "bucket": "livekit-node-stage", "objectSha256": "4f8360f8cc39fa047f3d2fd19e29f5c3d8c6e14577e66647a572843d4d446ed4" }, "format": "pcm_s16le", "sha256": "1906dca357d941a99ce8b9a19ae3f7b202c5cd0ad8dbdce1082b9232212a9c57", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "startedAt": "2026-09-30T14:30:56.011Z", "operationId": "cbaea4cb-99ba-41a0-8657-2b2b7c4976e1", "participantId": "agent" }, "audioId": "3390dd98-9d66-4544-839d-23d22c1f6f3d", "audio": { "id": "3390dd98-9d66-4544-839d-23d22c1f6f3d", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "1906dca357d941a99ce8b9a19ae3f7b202c5cd0ad8dbdce1082b9232212a9c57", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/b1458b10-820c-4b0f-804b-81d780844fde/audio/agent/3390dd98-9d66-4544-839d-23d22c1f6f3d.wav", "objectSha256": "4f8360f8cc39fa047f3d2fd19e29f5c3d8c6e14577e66647a572843d4d446ed4", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:30:58.044Z" } }, { "id": "7c59f1c2-7688-4b99-ab55-3297ff04648e", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 50, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-09-30T14:30:58.791Z", "recordedAt": "2026-09-30T14:30:58.796Z", "operationId": "cbaea4cb-99ba-41a0-8657-2b2b7c4976e1", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "operationId": "cbaea4cb-99ba-41a0-8657-2b2b7c4976e1", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "b806c9f0-320e-4c81-b38c-af3231c9c451", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 51, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-09-30T14:30:58.801Z", "recordedAt": "2026-09-30T14:30:58.809Z", "operationId": null, "turnId": "a0114575-c117-4839-acaa-44c01fb55765", "participantId": "agent", "payload": { "kind": "response", "text": "Naravno. 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"startedAt": "2026-09-30T14:30:58.011Z", "operationId": "cbaea4cb-99ba-41a0-8657-2b2b7c4976e1", "participantId": "agent" }, "audioId": "73d7faf6-b601-4577-a6c4-b2287b62560c", "audio": { "id": "73d7faf6-b601-4577-a6c4-b2287b62560c", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "0a50dccd7fa4a9e7164d4e13e70f2da5db76bb030b58034971be5555346b5b5f", "byteLength": 37440, "durationMs": 780, "bucket": "livekit-node-stage", "key": "recordings/b1458b10-820c-4b0f-804b-81d780844fde/audio/agent/73d7faf6-b601-4577-a6c4-b2287b62560c.wav", "objectSha256": "6f1ca8f13ad5c4c6867f05b2ac494f82b9cbb333681b321b7c81386896c0ac35", "objectByteLength": 37484, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:30:58.800Z" } }, { "id": "552217bb-6584-4be8-9ec9-5a761c0511b0", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 54, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:30:58.861Z", "recordedAt": 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null, "turnId": "dd5bf7c9-6863-4a06-adf1-c15d355118dc", "participantId": null, "payload": { "text": "Moje ime je Marko Petrović.", "type": "dialog.response.preparing", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "turnId": "dd5bf7c9-6863-4a06-adf1-c15d355118dc", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646" }, "audioId": null, "audio": null }, { "id": "44d14b0e-d682-45af-ae8d-b1e7faae84ff", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 65, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-09-30T14:31:04.730Z", "recordedAt": "2026-09-30T14:31:04.735Z", "operationId": null, "turnId": "dd5bf7c9-6863-4a06-adf1-c15d355118dc", "participantId": null, "payload": { "text": "Hvala. 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"dd5bf7c9-6863-4a06-adf1-c15d355118dc", "participantId": "callee", "payload": { "text": "Moje ime je Marko Petrović.", "type": "dialog.answer_received", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "turnId": "dd5bf7c9-6863-4a06-adf1-c15d355118dc", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "42d8f755-d3c5-4590-966d-4350f342b843", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 69, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-09-30T14:31:05.280Z", "recordedAt": "2026-09-30T14:31:05.284Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "customer.name", "value": "Marko Petrović", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646" }, "audioId": null, "audio": null }, { "id": "9ad46b56-5a0a-4af6-8ffe-9961d97fda56", "dialogId": 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"participantId": "callee", "payload": { "text": "11.", "type": "vtt.transcript.completed", "turnId": "ecfef2c5-801f-486b-950d-b4e52a827218", "endedAt": "2026-09-30T14:31:26.490Z", "segmentId": "cfa15dae-d528-47e0-94c1-6b41aec3713e", "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "startedAt": "2026-09-30T14:31:25.850Z", "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "b725bf61-d216-41b9-8a2e-0aa88c1fc597", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 119, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-09-30T14:31:27.039Z", "recordedAt": "2026-09-30T14:31:27.042Z", "operationId": null, "turnId": "7ee34231-a186-4f5f-81ac-81f4e4a7395c", "participantId": null, "payload": { "text": "11.", "type": "dialog.response.preparing", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "turnId": "7ee34231-a186-4f5f-81ac-81f4e4a7395c", "dialogId": 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Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. Da li želite da ponovim iznos?", "type": "dialog.turn.started", "callId": "b1458b10-820c-4b0f-804b-81d780844fde", "turnId": "b947d25d-2f0a-4d19-b991-71c85d96171d", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "61e9394e-e268-4743-bec6-4d46fecf5991", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 165, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T14:31:49.128Z", "recordedAt": "2026-09-30T14:31:49.133Z", "operationId": "ca10b8c2-5273-45ba-b9e9-39b595600943", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Hvala. Samo trenutak da proverim podatke. 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Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. 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Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. 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"name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "e12dc31f1d63407b27f765a4c07fe15519bc782e2b86cb9f715b46786b93e948", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/b1458b10-820c-4b0f-804b-81d780844fde/audio/caller/59704850-8e8b-4fa9-b5d7-240cbfabeec8.wav", "objectSha256": "f984332a2a017356541ed9bb75a9d0e343fabd3900afd3fada68081c61becd28", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:32:00.848Z" } }, { "id": "335494e0-e407-453e-8dfa-069e95aab360", "dialogId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", "sequence": 183, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-09-30T14:32:00.858Z", "recordedAt": "2026-09-30T14:32:00.933Z", "operationId": "a5afcbd5-4ea3-48a9-a723-9f8be47d441f", "turnId": null, "participantId": "callee", "payload": { "atMs": 80167.550769, "type": "speech.started", "sessionId": "d549dc8d-7945-4a3e-a20c-c9e8af794646", 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