{ "id": "aa32d7be-8bd5-4b2c-9f9b-d6977e9c2d4e", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "number": "4128610", "direction": "inbound", "room": "phone-_4128610_EBQrY8ZNa6dE", "status": "ended", "sipCallId": "SCL_GzzdaDAWB9CF", "sipStatus": "active", "createdAt": "2026-10-04T18:25:28.465Z", "updatedAt": "2026-10-04T18:26:13.937Z", "answeredAt": "2026-10-04T18:25:29.836Z", "endedAt": "2026-10-04T18:26:13.935Z", "endedReason": "Agent execution failed", "dialog": { "id": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "createdAt": "2026-10-04T18:25:28.465Z", "initialState": { "id": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "4128610", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "greeting": { "text": "Dobar dan. 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"silenceId": "1b9a6d3b-2c23-40b6-a710-4a9c1ba8f61c", "durationMs": 1120, "operationId": "3b72d333-fa8f-4d7c-94ad-6a0e494cd163", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "2befaed6-488c-4102-9f87-dab41552c4fc", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "sequence": 12, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-04T18:25:31.065Z", "recordedAt": "2026-10-04T18:25:31.077Z", "operationId": "3b72d333-fa8f-4d7c-94ad-6a0e494cd163", "turnId": null, "participantId": "callee", "payload": { "atMs": 1491.7162900269032, "type": "silence.opening", "sessionId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "silenceId": "1b9a6d3b-2c23-40b6-a710-4a9c1ba8f61c", "durationMs": 1216, "operationId": "3b72d333-fa8f-4d7c-94ad-6a0e494cd163", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "40e8c61c-f635-4488-b837-2debb7417f13", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "sequence": 13, "layer": "DIALOG", "type": 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Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "aa32d7be-8bd5-4b2c-9f9b-d6977e9c2d4e", "turnId": "32b20661-779e-4ec2-918d-e16ce1d75c77", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "3396797c-4e5d-44bc-95fd-2b661fc01ab6", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "sequence": 14, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-04T18:25:31.094Z", "recordedAt": "2026-10-04T18:25:31.100Z", "operationId": "b515847c-66ab-40ac-8f18-16be9809c6e4", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "f710953514c5e7e10afeab0fe9ec38522f58be56ac4401f451f63f64098be986", "channels": 1, "byteLength": 387840, "durationMs": 8080, "sampleRate": 24000 }, "sessionId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "operationId": "b515847c-66ab-40ac-8f18-16be9809c6e4", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "88b4433e-9433-4ede-886c-d00aa9333b0c", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "sequence": 15, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-04T18:25:31.870Z", "recordedAt": "2026-10-04T18:25:31.875Z", "operationId": "3b72d333-fa8f-4d7c-94ad-6a0e494cd163", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "579f035e-5abc-447d-8b75-9fecacf19191", "key": "recordings/aa32d7be-8bd5-4b2c-9f9b-d6977e9c2d4e/audio/caller/579f035e-5abc-447d-8b75-9fecacf19191.wav", "bucket": "livekit-node-stage", 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"key": "recordings/aa32d7be-8bd5-4b2c-9f9b-d6977e9c2d4e/audio/agent/5edd59ae-b4d7-4ca1-ab11-5a5cb9829bb7.wav", "objectSha256": "5e8d2357489220fe7d2e12e14190a0c92b8876eb4b95098f9f85c944a96eb464", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-04T18:25:39.136Z" } }, { "id": "e03e8ec0-5e1a-4b5e-b9b8-b49e435a71bb", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "sequence": 23, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-04T18:25:39.484Z", "recordedAt": "2026-10-04T18:25:39.489Z", "operationId": "b515847c-66ab-40ac-8f18-16be9809c6e4", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "operationId": "b515847c-66ab-40ac-8f18-16be9809c6e4", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "96e0dad1-831f-4654-8bbe-e0e2b0506774", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "sequence": 24, "layer": 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Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "aa32d7be-8bd5-4b2c-9f9b-d6977e9c2d4e", "turnId": "32b20661-779e-4ec2-918d-e16ce1d75c77", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "222e8b89-967b-4a81-9ea9-cae81303231d", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "sequence": 25, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-04T18:25:39.502Z", "recordedAt": "2026-10-04T18:25:39.506Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "aa32d7be-8bd5-4b2c-9f9b-d6977e9c2d4e", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "1d8128fc-0ee0-41cb-963b-aebc058c6695", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "sequence": 26, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, 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"turnId": "eab9ac68-b105-46b2-a095-b48e75b41044", "participantId": "callee", "payload": { "text": "Dobar dan, želim da proverim stanje na kreditnoj kartici.", "type": "vtt.transcript.completed", "turnId": "eab9ac68-b105-46b2-a095-b48e75b41044", "endedAt": "2026-10-04T18:25:51.739Z", "segmentId": "1877467a-0fd4-4c8a-82f5-61704c0b164b", "sessionId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "startedAt": "2026-10-04T18:25:49.179Z", "operationId": "3b72d333-fa8f-4d7c-94ad-6a0e494cd163", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "c38b9dff-ffb6-4a2a-a6b8-0c14aec00e07", "dialogId": "4d3c4599-6b5e-4c10-a173-58b976bc0fde", "sequence": 60, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-10-04T18:25:52.231Z", "recordedAt": "2026-10-04T18:25:52.234Z", "operationId": null, "turnId": "089ede14-83f9-4ad2-a3b7-9151188dd3ef", "participantId": null, "payload": { "text": "Dobar dan, želim da proverim stanje na kreditnoj kartici.", 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