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"operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "a8391615-ac8d-45b9-b70e-c6d733d924d3", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "d819c811-7285-4979-a8b9-e69e87f1442e", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T15:02:52.297Z", "recordedAt": "2026-10-08T15:02:52.314Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "a8391615-ac8d-45b9-b70e-c6d733d924d3", "sipCallId": "SCL_otsGtSZDz3XH", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "87a87e94-5b32-4374-9a65-751ca1bf11b5", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T15:02:53.125Z", "recordedAt": "2026-10-08T15:02:53.132Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "a8391615-ac8d-45b9-b70e-c6d733d924d3", "sipCallId": "SCL_otsGtSZDz3XH", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "19ad9a3a-3afc-4299-8135-3487c6675f1d", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-08T15:02:53.125Z", "recordedAt": "2026-10-08T15:02:53.136Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "a8391615-ac8d-45b9-b70e-c6d733d924d3" }, "audioId": null, "audio": null }, { "id": "6b6b3091-f5ac-4dd2-a575-4ace9b21a9c5", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-08T15:02:53.140Z", "recordedAt": "2026-10-08T15:02:53.155Z", "operationId": "c3e985e7-5673-4fbc-8971-3162ee5028fe", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "operationId": "c3e985e7-5673-4fbc-8971-3162ee5028fe", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "bda2f37f-de28-492d-9ce7-9f398b7bb9ba", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T15:02:53.166Z", "recordedAt": "2026-10-08T15:02:53.172Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "a8391615-ac8d-45b9-b70e-c6d733d924d3", "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": true } }, "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800" }, "audioId": null, "audio": null }, { "id": "f8bb8369-1245-41ea-9c34-6a13b62fa388", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 10, "layer": "DIALOG", "type": 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Ja sam Aki, virtuelna savetnica. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "a8391615-ac8d-45b9-b70e-c6d733d924d3", "turnId": "504897e3-5afb-4568-a7cf-5c108d04ad16", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "1dc848c9-e948-4fae-b14f-87262cc5dc8f", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 11, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T15:02:53.190Z", "recordedAt": "2026-10-08T15:02:53.197Z", "operationId": "0e05ce95-b9cd-4110-9ee8-a4d0c7134b09", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, aik banka. Ja sam Aki, virtuelna savetnica. Kako mogu da Vam pomognem?", "asset": { "id": "6e4cfdf3-b074-4283-bc59-7293a6a439c3", "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/6e4cfdf3-b074-4283-bc59-7293a6a439c3.wav", "bucket": "livekit-node-stage", "objectSha256": "967135084f7df5922d199f76e5832ca962dc0c89d538e0cede3a252b5c52ae43" }, "format": "pcm_s16le", "sha256": "186c173d3285a222d3d8729bc2bcc7486c4804f8a2df167e8108dc009b1ac30f", "channels": 1, "byteLength": 276480, "durationMs": 5760, "sampleRate": 24000 }, "sessionId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "operationId": "0e05ce95-b9cd-4110-9ee8-a4d0c7134b09", "participantId": "agent" }, "audioId": "6e4cfdf3-b074-4283-bc59-7293a6a439c3", "audio": { "id": "6e4cfdf3-b074-4283-bc59-7293a6a439c3", "name": "template:dc59673d38ad8755300885fc7723ee427abbb4f7213499f1af27369a3bf9a095", "text": "Dobar dan, aik banka. Ja sam Aki, virtuelna savetnica. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "186c173d3285a222d3d8729bc2bcc7486c4804f8a2df167e8108dc009b1ac30f", "byteLength": 276480, "durationMs": 5760, "bucket": "livekit-node-stage", "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/6e4cfdf3-b074-4283-bc59-7293a6a439c3.wav", "objectSha256": "967135084f7df5922d199f76e5832ca962dc0c89d538e0cede3a252b5c52ae43", "objectByteLength": 276524, "mimeType": "audio/wav", "createdAt": "2026-10-08T14:48:48.248Z" } }, { "id": "838af790-8715-47ba-a209-f9a0eae3a593", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 12, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T15:02:53.202Z", "recordedAt": "2026-10-08T15:02:53.208Z", "operationId": "0e05ce95-b9cd-4110-9ee8-a4d0c7134b09", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "operationId": 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"2026-10-08T15:02:59.138Z" } }, { "id": "d69d1f80-4ab2-4e51-9cd3-fa029ebe6248", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 21, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-08T15:02:59.262Z", "recordedAt": "2026-10-08T15:02:59.266Z", "operationId": "0e05ce95-b9cd-4110-9ee8-a4d0c7134b09", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "operationId": "0e05ce95-b9cd-4110-9ee8-a4d0c7134b09", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "5f2d877e-b8d7-4002-8a62-d1df724a6ebd", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 22, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-08T15:02:59.272Z", "recordedAt": "2026-10-08T15:02:59.283Z", "operationId": null, "turnId": "504897e3-5afb-4568-a7cf-5c108d04ad16", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, aik banka. Ja sam Aki, virtuelna savetnica. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "a8391615-ac8d-45b9-b70e-c6d733d924d3", "turnId": "504897e3-5afb-4568-a7cf-5c108d04ad16", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "32ad4a71-c84e-4600-9eb2-e1083a103dfa", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 23, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-08T15:02:59.287Z", "recordedAt": "2026-10-08T15:02:59.294Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "a8391615-ac8d-45b9-b70e-c6d733d924d3", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "76e45310-929b-4a6e-8213-754f800d96a2", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 24, "layer": "L1", "type": "audio.recording.saved", "version": 1, 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} }, { "id": "d4eaf7bb-e13f-4b21-bb7e-dd2c4bac4cd5", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 151, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-08T15:03:43.021Z", "recordedAt": "2026-10-08T15:03:43.026Z", "operationId": "c4b612d5-9a5a-4951-90d2-1726cbeab799", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "operationId": "c4b612d5-9a5a-4951-90d2-1726cbeab799", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "30c6d354-ea64-4d61-abe2-f6251b46f184", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 152, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-08T15:03:43.031Z", "recordedAt": "2026-10-08T15:03:43.039Z", "operationId": null, "turnId": "88f1062e-138c-49e4-9afa-9c272c5f20e2", "participantId": "agent", "payload": { "kind": "response", "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi šezdeset tri hiljade sedamsto osamdeset dinara i devedeset para. 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{ "type": "audio.recording.saved", "audio": { "asset": { "id": "37abb198-b3a0-4d83-a5eb-8ddde05e981c", "key": "recordings/a8391615-ac8d-45b9-b70e-c6d733d924d3/audio/caller/37abb198-b3a0-4d83-a5eb-8ddde05e981c.wav", "bucket": "livekit-node-stage", "objectSha256": "e038ba6d3120409899e4353c0b7f3b4e0996ba712e076a7b7125642cc69cd674" }, "format": "pcm_s16le", "sha256": "dbf07688aa56c3bf13f283e416d6be8321e42ff076d0f45f2333e764d24b8f70", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "startedAt": "2026-10-08T15:03:43.145Z", "operationId": "c3e985e7-5673-4fbc-8971-3162ee5028fe", "participantId": "callee" }, "audioId": "37abb198-b3a0-4d83-a5eb-8ddde05e981c", "audio": { "id": "37abb198-b3a0-4d83-a5eb-8ddde05e981c", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "dbf07688aa56c3bf13f283e416d6be8321e42ff076d0f45f2333e764d24b8f70", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/a8391615-ac8d-45b9-b70e-c6d733d924d3/audio/caller/37abb198-b3a0-4d83-a5eb-8ddde05e981c.wav", "objectSha256": "e038ba6d3120409899e4353c0b7f3b4e0996ba712e076a7b7125642cc69cd674", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:03:45.139Z" } }, { "id": "ca2acd15-8e78-44a8-ad1b-312d99b5daa5", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 157, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-08T15:03:45.305Z", "recordedAt": "2026-10-08T15:03:45.383Z", "operationId": "c3e985e7-5673-4fbc-8971-3162ee5028fe", "turnId": null, "participantId": "callee", "payload": { "atMs": 52704.133363, "type": "speech.started", "sessionId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "operationId": "c3e985e7-5673-4fbc-8971-3162ee5028fe", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "6016b175-b30e-4613-b349-67fc63e8b2ba", "dialogId": 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"sessionId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "silenceId": "766aca36-fc68-496f-9190-6bc169d20e8e", "durationMs": 256, "operationId": "c3e985e7-5673-4fbc-8971-3162ee5028fe", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4efbc992-a625-468c-abeb-e2d43143321b", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 160, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-08T15:03:45.812Z", "recordedAt": "2026-10-08T15:03:45.816Z", "operationId": "c3e985e7-5673-4fbc-8971-3162ee5028fe", "turnId": "de200f08-7ec6-430f-ace1-a8d356d8cce8", "participantId": "callee", "payload": { "text": " Ne.", "type": "vtt.transcript.delta", "turnId": "de200f08-7ec6-430f-ace1-a8d356d8cce8", "sessionId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "operationId": "c3e985e7-5673-4fbc-8971-3162ee5028fe", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "d1840e7e-c15a-4086-8fc2-c72dc31d0ebf", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 161, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T15:03:45.819Z", "recordedAt": "2026-10-08T15:03:45.823Z", "operationId": "c3e985e7-5673-4fbc-8971-3162ee5028fe", "turnId": "de200f08-7ec6-430f-ace1-a8d356d8cce8", "participantId": "callee", "payload": { "text": "Ne.", "type": "vtt.transcript.completed", "turnId": "de200f08-7ec6-430f-ace1-a8d356d8cce8", "endedAt": "2026-10-08T15:03:45.369Z", "segmentId": "62c7659e-a73f-473d-93fb-b397e68c676d", "sessionId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "startedAt": "2026-10-08T15:03:45.305Z", "operationId": "c3e985e7-5673-4fbc-8971-3162ee5028fe", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "b8d7aef5-e15a-4aa1-8f51-daea6369454e", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 162, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-10-08T15:03:45.825Z", "recordedAt": 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Hvala Vam na pozivu. Prijatan dan.", "type": "dialog.response.ready", "callId": "a8391615-ac8d-45b9-b70e-c6d733d924d3", "turnId": "d55a3b83-6dac-47c4-99e5-be26092273ad", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "segmentIds": [ "62c7659e-a73f-473d-93fb-b397e68c676d" ] }, "audioId": null, "audio": null }, { "id": "281f3f04-6e2e-4981-a925-6242c668ea54", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 165, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T15:03:46.233Z", "recordedAt": "2026-10-08T15:03:46.244Z", "operationId": "c3e985e7-5673-4fbc-8971-3162ee5028fe", "turnId": null, "participantId": "callee", "payload": { "atMs": 53632.133363, "type": "silence.committed", "sessionId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "silenceId": "766aca36-fc68-496f-9190-6bc169d20e8e", "durationMs": 864, "operationId": "c3e985e7-5673-4fbc-8971-3162ee5028fe", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "d39d01cd-c430-43cb-819a-1b01001746c7", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 166, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T15:03:46.239Z", "recordedAt": "2026-10-08T15:03:46.250Z", "operationId": null, "turnId": "d55a3b83-6dac-47c4-99e5-be26092273ad", "participantId": "callee", "payload": { "text": "Ne.", "type": "dialog.answer_received", "callId": "a8391615-ac8d-45b9-b70e-c6d733d924d3", "turnId": "d55a3b83-6dac-47c4-99e5-be26092273ad", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "segmentIds": [ "62c7659e-a73f-473d-93fb-b397e68c676d" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4b13b983-fc82-475b-9ecb-22e7768f008e", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 167, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T15:03:46.252Z", "recordedAt": "2026-10-08T15:03:46.255Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Tamara", "phase": "offer", "prezime": "Pavlović", "foundJmbg": "3011985737455", "fragments": [], "lastTurnId": "d55a3b83-6dac-47c4-99e5-be26092273ad", "jmbgAttempts": 0, "lastQuestion": "repeat_offer", "nameAttempts": 0, "closingReplies": 1, "offerDelivered": true, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "a8391615-ac8d-45b9-b70e-c6d733d924d3", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "ad5c0e21-c1aa-4087-ad70-ebbb3a1d6e98", "dialogId": "4c7d4d8f-1f90-4336-9633-3b74ab4d4800", "sequence": 168, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:03:46.258Z", "recordedAt": "2026-10-08T15:03:46.261Z", "operationId": null, "turnId": "d55a3b83-6dac-47c4-99e5-be26092273ad", "participantId": "agent", "payload": { "kind": "closing", "text": "U redu. 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