{ "id": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "number": "+381603022591", "direction": "outbound", "room": "node-8fe74067-3df1-41a9-8ce7-e6ab3961642f", "status": "ended", "sipCallId": "SCL_49pCicvAx2MJ", "sipStatus": "active", "createdAt": "2026-10-07T12:07:22.445Z", "updatedAt": "2026-10-07T12:09:03.012Z", "answeredAt": "2026-10-07T12:07:30.610Z", "endedAt": "2026-10-07T12:09:02.996Z", "endedReason": "jmbg_failed", "dialog": { "id": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "createdAt": "2026-10-07T12:07:22.445Z", "initialState": { "id": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "105870895b59620779d7297773d6232411147827701272b4ca725b0b560dd5da", "channels": 1, "byteLength": 341760, "durationMs": 7120, "sampleRate": 24000 } }, "prompts": { "system": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 258, "historyStartedAt": "2026-10-07T12:07:22.445Z", "events": [ { "id": "01b00296-c551-4a42-a337-4a1b9b552a59", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-07T12:07:22.424Z", "recordedAt": "2026-10-07T12:07:22.445Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-8fe74067-3df1-41a9-8ce7-e6ab3961642f", "type": "call.created", "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "number": "+381603022591", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "8c0270e8-7fd0-4807-8af5-ef853d276ca6", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 2, "layer": "CALL", "type": 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"recordedAt": "2026-10-07T12:07:30.618Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "sipCallId": "SCL_49pCicvAx2MJ", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "8dcd10c1-775e-4ea2-94b8-fbef375fceee", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-07T12:07:30.611Z", "recordedAt": "2026-10-07T12:07:30.620Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f" }, "audioId": null, "audio": null }, { "id": "4c33d674-065a-4730-b580-ff1ef1012939", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-07T12:07:30.910Z", "recordedAt": "2026-10-07T12:07:30.938Z", "operationId": 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"42f8ca07-c40a-41ab-ab64-73c099f514c0", "silenceId": "36b49e19-2e08-431a-8999-7cd6e2cc9d22", "durationMs": 1120, "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "91ff08da-13a1-47f5-ace4-efcac287c553", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 24, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-07T12:07:33.362Z", "recordedAt": "2026-10-07T12:07:33.374Z", "operationId": null, "turnId": "c8ec573a-c0e7-4942-a558-76949183438a", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "turnId": "c8ec573a-c0e7-4942-a558-76949183438a", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "45889be0-b5f0-4f1a-ad3e-f212c8d672c6", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 25, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-07T12:07:33.378Z", "recordedAt": "2026-10-07T12:07:33.382Z", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "105870895b59620779d7297773d6232411147827701272b4ca725b0b560dd5da", "channels": 1, "byteLength": 341760, "durationMs": 7120, "sampleRate": 24000 }, "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "53b831e9-01a1-4902-8caa-f870db0d4d0f", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 26, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-07T12:07:33.386Z", "recordedAt": "2026-10-07T12:07:33.392Z", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "firstFrameAt": "2026-10-07T12:07:33.385Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "d824cfa6-3541-427b-9dee-e45fb41cd161", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 27, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:07:34.940Z", "recordedAt": "2026-10-07T12:07:34.947Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "216c6de8-3303-4e09-8db5-6261424478c0", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/caller/216c6de8-3303-4e09-8db5-6261424478c0.wav", "bucket": "livekit-node-stage", "objectSha256": "f86f27084b4f8ea15e63c2d3d046a2303d746c50abfbd1c8061a598e6d2ce722" }, "format": "pcm_s16le", "sha256": "9746732062c03f5178310cfcbeb410c23250f1ca7d10d753652af3e095b33b0f", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "startedAt": "2026-10-07T12:07:32.935Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "participantId": "callee" }, "audioId": "216c6de8-3303-4e09-8db5-6261424478c0", "audio": { "id": "216c6de8-3303-4e09-8db5-6261424478c0", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "9746732062c03f5178310cfcbeb410c23250f1ca7d10d753652af3e095b33b0f", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/caller/216c6de8-3303-4e09-8db5-6261424478c0.wav", "objectSha256": "f86f27084b4f8ea15e63c2d3d046a2303d746c50abfbd1c8061a598e6d2ce722", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:07:34.922Z" } }, { "id": "61fa809c-87cd-4c6f-9dd6-1d518dca2e72", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 28, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:07:35.445Z", "recordedAt": "2026-10-07T12:07:35.451Z", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "e4ae664f-d565-43fd-8f32-9be007e4bc15", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/agent/e4ae664f-d565-43fd-8f32-9be007e4bc15.wav", "bucket": "livekit-node-stage", "objectSha256": "c186b6238f237355340dc79798c737edd6f7e52f3ca6b5202908f4bbcd9d8e9d" }, "format": "pcm_s16le", "sha256": "a56f5e0f44acf0fa18b800f4671391fbada6b298bc9104a655962b9cef931565", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "startedAt": "2026-10-07T12:07:33.385Z", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "participantId": "agent" }, "audioId": "e4ae664f-d565-43fd-8f32-9be007e4bc15", "audio": { "id": "e4ae664f-d565-43fd-8f32-9be007e4bc15", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "a56f5e0f44acf0fa18b800f4671391fbada6b298bc9104a655962b9cef931565", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/agent/e4ae664f-d565-43fd-8f32-9be007e4bc15.wav", "objectSha256": "c186b6238f237355340dc79798c737edd6f7e52f3ca6b5202908f4bbcd9d8e9d", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:07:35.425Z" } }, { "id": "17c2991f-1eca-48ec-8c11-9fde1371aef9", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 29, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:07:36.938Z", "recordedAt": "2026-10-07T12:07:36.945Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "81192b78-6309-4573-a4fd-1880af24361f", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/caller/81192b78-6309-4573-a4fd-1880af24361f.wav", "bucket": "livekit-node-stage", "objectSha256": "2b96c64e14c2f08c7f7241bbef9cff0061bc47a4d86e3951feb4c51e8a4c1886" }, "format": "pcm_s16le", "sha256": "1d87892c8cca8eaaaa7849613b8ff2e2de0c8871788abc3a2110702b06954cfd", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "startedAt": "2026-10-07T12:07:34.935Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "participantId": "callee" }, "audioId": "81192b78-6309-4573-a4fd-1880af24361f", "audio": { "id": "81192b78-6309-4573-a4fd-1880af24361f", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "1d87892c8cca8eaaaa7849613b8ff2e2de0c8871788abc3a2110702b06954cfd", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/caller/81192b78-6309-4573-a4fd-1880af24361f.wav", "objectSha256": "2b96c64e14c2f08c7f7241bbef9cff0061bc47a4d86e3951feb4c51e8a4c1886", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:07:36.922Z" } }, { "id": "6565f254-9866-4b48-8441-012edf87652f", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 30, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:07:37.451Z", "recordedAt": "2026-10-07T12:07:37.459Z", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "1567de83-afec-42ab-9796-886fa20b7d47", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/agent/1567de83-afec-42ab-9796-886fa20b7d47.wav", "bucket": "livekit-node-stage", "objectSha256": "42220535b521c5568f1b57cc583be49bd00b0b0a8572daf79e35885f1eea88d1" }, "format": "pcm_s16le", "sha256": "22c2e7e2671b0537f636af167e7fab48dddf97b04b167b88618d7ddcbbdba2ab", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "startedAt": "2026-10-07T12:07:35.385Z", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "participantId": "agent" }, "audioId": "1567de83-afec-42ab-9796-886fa20b7d47", "audio": { "id": "1567de83-afec-42ab-9796-886fa20b7d47", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "22c2e7e2671b0537f636af167e7fab48dddf97b04b167b88618d7ddcbbdba2ab", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/agent/1567de83-afec-42ab-9796-886fa20b7d47.wav", "objectSha256": "42220535b521c5568f1b57cc583be49bd00b0b0a8572daf79e35885f1eea88d1", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:07:37.426Z" } }, { "id": "f6347052-10b7-41d0-8264-614900bc7463", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 31, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:07:38.934Z", "recordedAt": "2026-10-07T12:07:38.939Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "ae2e9fff-1f2e-4abf-90b9-1d50a0b071fe", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/caller/ae2e9fff-1f2e-4abf-90b9-1d50a0b071fe.wav", "bucket": "livekit-node-stage", "objectSha256": "15b760c1a09aa213d5dbf71133eec23df87eb8b2db6295e4da4c43a9cb75778f" }, "format": "pcm_s16le", "sha256": "099416e078f2b14ce048643c358d7894199626c7cba6ca2c9bd17e1e3afb0741", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "startedAt": "2026-10-07T12:07:36.935Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "participantId": "callee" }, "audioId": "ae2e9fff-1f2e-4abf-90b9-1d50a0b071fe", "audio": { "id": "ae2e9fff-1f2e-4abf-90b9-1d50a0b071fe", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "099416e078f2b14ce048643c358d7894199626c7cba6ca2c9bd17e1e3afb0741", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/caller/ae2e9fff-1f2e-4abf-90b9-1d50a0b071fe.wav", "objectSha256": "15b760c1a09aa213d5dbf71133eec23df87eb8b2db6295e4da4c43a9cb75778f", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:07:38.921Z" } }, { "id": "4befcf17-b2d5-477e-8592-4f5aed20091f", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 32, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:07:39.443Z", "recordedAt": "2026-10-07T12:07:39.448Z", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "31b277d3-8909-4514-bc7f-d69ce046f9b0", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/agent/31b277d3-8909-4514-bc7f-d69ce046f9b0.wav", "bucket": "livekit-node-stage", "objectSha256": "35484aacdb0c9d1b82801276f1f26080486ac709bce39a5413225fcb1bd11e41" }, "format": "pcm_s16le", "sha256": "993631685560a0543cdac5c56f7d2b847ec5cf249cfadc8c3ff3bb316e50221d", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "startedAt": "2026-10-07T12:07:37.385Z", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "participantId": "agent" }, "audioId": "31b277d3-8909-4514-bc7f-d69ce046f9b0", "audio": { "id": "31b277d3-8909-4514-bc7f-d69ce046f9b0", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "993631685560a0543cdac5c56f7d2b847ec5cf249cfadc8c3ff3bb316e50221d", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/agent/31b277d3-8909-4514-bc7f-d69ce046f9b0.wav", "objectSha256": "35484aacdb0c9d1b82801276f1f26080486ac709bce39a5413225fcb1bd11e41", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:07:39.426Z" } }, { "id": "deef822a-4a64-4d7f-8aa4-3ff62a3793ea", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 33, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-07T12:07:40.806Z", "recordedAt": "2026-10-07T12:07:40.810Z", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "6532c0d2-5ddb-4fec-b7ad-9e25aa490220", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 34, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-07T12:07:40.815Z", "recordedAt": "2026-10-07T12:07:40.821Z", "operationId": null, "turnId": "c8ec573a-c0e7-4942-a558-76949183438a", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "turnId": "c8ec573a-c0e7-4942-a558-76949183438a", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "e6a613c5-0c55-418e-9771-c22edaf815ac", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 35, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-07T12:07:40.827Z", "recordedAt": "2026-10-07T12:07:40.832Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "bb386412-d1ea-4602-be2c-b2196b2909ba", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 36, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, "occurredAt": "2026-10-07T12:07:40.834Z", "recordedAt": "2026-10-07T12:07:40.837Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "name": "Credit card balance", "type": "dialog.goal.started", "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "goalId": "aki.balance", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "goalIndex": 0 }, "audioId": null, "audio": null }, { "id": "9dbc2525-d033-4833-803c-ee8f5a02ab6e", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 37, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:07:40.838Z", "recordedAt": "2026-10-07T12:07:40.845Z", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "93ad0cf1-d1e0-4aec-94e3-02a2f0f71ef5", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/agent/93ad0cf1-d1e0-4aec-94e3-02a2f0f71ef5.wav", "bucket": "livekit-node-stage", "objectSha256": "a48dc0d7f8c52e645e1ed02f2acda49fcd7cda5d84cf0dc89efc2c0e366ac919" }, "format": "pcm_s16le", "sha256": "7f1594972f6a389fd6c8c224b777834efea6051a3832074419744a314844af46", "channels": 1, "byteLength": 68160, "durationMs": 1420, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "startedAt": "2026-10-07T12:07:39.385Z", "operationId": "4b85d42b-ae77-4529-81d6-6f34ffd2453c", "participantId": "agent" }, "audioId": "93ad0cf1-d1e0-4aec-94e3-02a2f0f71ef5", "audio": { "id": "93ad0cf1-d1e0-4aec-94e3-02a2f0f71ef5", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "7f1594972f6a389fd6c8c224b777834efea6051a3832074419744a314844af46", "byteLength": 68160, "durationMs": 1420, "bucket": "livekit-node-stage", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/agent/93ad0cf1-d1e0-4aec-94e3-02a2f0f71ef5.wav", "objectSha256": "a48dc0d7f8c52e645e1ed02f2acda49fcd7cda5d84cf0dc89efc2c0e366ac919", "objectByteLength": 68204, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:07:40.815Z" } }, { "id": "3ed588b1-8597-4ff0-87c4-ee043f929cdd", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 38, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-07T12:07:40.840Z", "recordedAt": "2026-10-07T12:07:40.851Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "opening", "fragments": [], "jmbgAttempts": 0, "lastQuestion": "help", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0, "greetingInterrupted": false }, "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "f0baf0a3-25e8-40e2-abf0-143532f560f7", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 39, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:07:40.934Z", "recordedAt": "2026-10-07T12:07:40.941Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "7d009f3d-3c20-467d-a447-213bf8051ce6", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/caller/7d009f3d-3c20-467d-a447-213bf8051ce6.wav", "bucket": "livekit-node-stage", "objectSha256": "52ad9e7958d6f0d4c4a41dde734431e9f30ffcc8b8ef38fd74e5da72f8bb8076" }, "format": "pcm_s16le", "sha256": "a957144bfbf5ebcba9706e2f8da27e896f293e11d2d9bf114ab5f802e433d349", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": 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"participantId": "callee" }, "audioId": null, "audio": null }, { "id": "61420a49-1907-4cb5-b818-8cb7c939c650", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 42, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:07:42.934Z", "recordedAt": "2026-10-07T12:07:42.939Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "1e164624-44c6-4d01-b0f1-3ad3708603d4", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/caller/1e164624-44c6-4d01-b0f1-3ad3708603d4.wav", "bucket": "livekit-node-stage", "objectSha256": "2b78ed4857fce30d98289ee4075e5f172125734afd5ec5e714b4bad0374b1f99" }, "format": "pcm_s16le", "sha256": "f1ff73d9267b28ea508f440d2f08316b4e76f9071b9a2bd6089a732cd8bd4731", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": 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"2026-10-07T12:07:42.935Z", "recordedAt": "2026-10-07T12:07:42.947Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "turnId": null, "participantId": "callee", "payload": { "atMs": 12032.648035999999, "type": "silence.soft", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "silenceId": "6fb71e26-c5cd-4a59-be1b-783afa1de610", "durationMs": 352, "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5ccfbbaf-c19f-4ccf-8eb6-297a910b1b79", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 44, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-07T12:07:42.999Z", "recordedAt": "2026-10-07T12:07:43.068Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "turnId": null, "participantId": "callee", "payload": { "atMs": 12096.648035999999, "type": "speech.started", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "b5be3a6c-a7c6-4b09-aab8-2be18959c50d", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 45, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-07T12:07:43.115Z", "recordedAt": "2026-10-07T12:07:43.120Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "turnId": "0b3b9c22-9f0a-4c9d-b143-2bad0d411387", "participantId": "callee", "payload": { "text": " Uh.", "type": "vtt.transcript.delta", "turnId": "0b3b9c22-9f0a-4c9d-b143-2bad0d411387", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f1953e06-7124-40ad-ad1c-d539d60aa2d3", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 46, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-07T12:07:43.123Z", 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"audio": { "asset": { "id": "516bf626-33ab-44d6-96bb-fca11d5c27f1", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/caller/516bf626-33ab-44d6-96bb-fca11d5c27f1.wav", "bucket": "livekit-node-stage", "objectSha256": "fcbdc1786ba2737be7acfa2bfc48fdba87e2b5b2b6c57cf7042afc01dc08d750" }, "format": "pcm_s16le", "sha256": "0ba0fe1c7bfd82e3c61fb2a804cb3407150dd1ad677c75920a1940ae1a8f0cbe", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "startedAt": "2026-10-07T12:07:42.935Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "participantId": "callee" }, "audioId": "516bf626-33ab-44d6-96bb-fca11d5c27f1", "audio": { "id": "516bf626-33ab-44d6-96bb-fca11d5c27f1", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "0ba0fe1c7bfd82e3c61fb2a804cb3407150dd1ad677c75920a1940ae1a8f0cbe", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/audio/caller/516bf626-33ab-44d6-96bb-fca11d5c27f1.wav", "objectSha256": "fcbdc1786ba2737be7acfa2bfc48fdba87e2b5b2b6c57cf7042afc01dc08d750", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:07:44.921Z" } }, { "id": "db6c2c56-e54c-485c-880d-b66b4421cb24", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 48, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-07T12:07:45.079Z", "recordedAt": "2026-10-07T12:07:45.187Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "turnId": null, "participantId": "callee", "payload": { "atMs": 14176.648035999999, "type": "speech.stopped", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "silenceId": "a1294cc9-22f9-4630-a0cd-eec552cde9db", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": 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"d8583638-eba5-42c9-a13b-8942195caebe", "participantId": "callee", "payload": { "text": " Pa hajde da vidimo to stanje.", "type": "vtt.transcript.delta", "turnId": "d8583638-eba5-42c9-a13b-8942195caebe", "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "842595cd-9381-4186-b16b-1fbe7f1e80f0", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 51, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-07T12:07:45.609Z", "recordedAt": "2026-10-07T12:07:45.613Z", "operationId": "c63bcf02-432b-4b1a-8fd6-9389a021185d", "turnId": "d8583638-eba5-42c9-a13b-8942195caebe", "participantId": "callee", "payload": { "text": "Pa hajde da vidimo to stanje.", "type": "vtt.transcript.completed", "turnId": "d8583638-eba5-42c9-a13b-8942195caebe", "endedAt": "2026-10-07T12:07:45.079Z", "segmentId": 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"2026-10-07T12:08:49.921Z", "operationId": null, "turnId": "ef2ee173-6015-489d-b92a-0fe1b9a4933b", "participantId": null, "payload": { "type": "dialog.silence", "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "turnId": "ef2ee173-6015-489d-b92a-0fe1b9a4933b", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "durationMs": 20000 }, "audioId": null, "audio": null }, { "id": "194aabb4-8d84-4b6f-93c6-1d714225fe43", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 211, "layer": "L1", "type": "ttv.started", "version": 1, "occurredAt": "2026-10-07T12:08:49.924Z", "recordedAt": "2026-10-07T12:08:49.928Z", "operationId": "210ac0a6-4fc8-4fb1-a650-9b1931c91205", "turnId": null, "participantId": "agent", "payload": { "mode": "live", "text": "Za ЈМБГ nedostaju još dve cifre. 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Molim Vas, pokušajte ponovo kasnije.", "type": "dialog.response.ready", "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "turnId": "aeffc1f5-52dd-485e-bc5a-f0d98d792b02", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "segmentIds": [ "f2edf3ec-b7a3-425b-88bf-f39a2aaf66ed" ] }, "audioId": null, "audio": null }, { "id": "4f7c9586-84b3-4bef-ac63-4b3d240d4722", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 239, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-07T12:08:57.038Z", "recordedAt": "2026-10-07T12:08:57.040Z", "operationId": null, "turnId": "aeffc1f5-52dd-485e-bc5a-f0d98d792b02", "participantId": "callee", "payload": { "text": "55.", "type": "dialog.answer_received", "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "turnId": "aeffc1f5-52dd-485e-bc5a-f0d98d792b02", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "segmentIds": [ "f2edf3ec-b7a3-425b-88bf-f39a2aaf66ed" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "d1d97c99-2b1d-4181-8c97-46de20d3abc0", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 240, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-07T12:08:57.043Z", "recordedAt": "2026-10-07T12:08:57.046Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Tamara", "phase": "done", "prezime": "Pavlović", "terminal": { "reason": "jmbg_failed" }, "fragments": [], "lastTurnId": "aeffc1f5-52dd-485e-bc5a-f0d98d792b02", "jmbgAttempts": 2, "lastQuestion": "ask_jmbg", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "0f2c56b6-fda7-4a34-a777-8ccbdc28c565", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 241, "layer": "DIALOG", "type": "dialog.termination.requested", "version": 1, "occurredAt": "2026-10-07T12:08:57.048Z", "recordedAt": "2026-10-07T12:08:57.051Z", "operationId": null, "turnId": "aeffc1f5-52dd-485e-bc5a-f0d98d792b02", "participantId": null, "payload": { "type": "dialog.termination.requested", "cause": "exhausted", "callId": "8fe74067-3df1-41a9-8ce7-e6ab3961642f", "goalId": "aki.balance", "reason": "jmbg_failed", "turnId": "aeffc1f5-52dd-485e-bc5a-f0d98d792b02", "guardId": "jmbg_failed", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "goalIndex": 0, "iteration": 8 }, "audioId": null, "audio": null }, { "id": "8f300e7c-62cb-4a18-833a-a8e38404a6ea", "dialogId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "sequence": 242, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-07T12:08:57.053Z", "recordedAt": "2026-10-07T12:08:57.056Z", "operationId": null, "turnId": "aeffc1f5-52dd-485e-bc5a-f0d98d792b02", "participantId": "agent", "payload": { "kind": "closing", "text": "Izvinite, ponovo nisam uspela da razumem ceo ЈМБГ. 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Molim Vas, pokušajte ponovo kasnije.", "asset": { "id": "c383ee67-e102-4e7a-aedf-cf99c23eade9", "key": "recordings/8fe74067-3df1-41a9-8ce7-e6ab3961642f/generated/c383ee67-e102-4e7a-aedf-cf99c23eade9.wav", "bucket": "livekit-node-stage", "objectSha256": "7e010511b77ed66073b588a702b94a98492390c6f4d34131a8d64f566a78161e" }, "format": "pcm_s16le", "sha256": "379151a5161cdcbe3a5d87de75fb519d215b197b96e0987a2836185ed2943691", "channels": 1, "byteLength": 268800, "durationMs": 5600, "sampleRate": 24000 }, "sessionId": "42f8ca07-c40a-41ab-ab64-73c099f514c0", "operationId": "05838c25-adcf-489a-8fe0-8d0f658be54f", "participantId": "agent" }, "audioId": "c383ee67-e102-4e7a-aedf-cf99c23eade9", "audio": { "id": "c383ee67-e102-4e7a-aedf-cf99c23eade9", "name": "agent-response", "text": "Izvinite, ponovo nisam uspela da razumem ceo ЈМБГ. 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