{ "id": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "number": "+381603022591", "direction": "outbound", "room": "node-8ecdd140-a1d9-4a64-9272-956dcfc6658e", "status": "ended", "sipCallId": "SCL_ZpmpV6TupTPA", "sipStatus": "active", "createdAt": "2026-10-08T06:48:50.807Z", "updatedAt": "2026-10-08T06:49:52.246Z", "answeredAt": "2026-10-08T06:48:59.993Z", "endedAt": "2026-10-08T06:49:52.239Z", "endedReason": "declined", "dialog": { "id": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "createdAt": "2026-10-08T06:48:50.807Z", "initialState": { "id": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "152deb6074342ac52b1dca92ddc2348760f9ed62e885d2a75d805b990f389be0", "channels": 1, "byteLength": 66240, "durationMs": 1380, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "e2de1d510be70cf7efd150a6a6351627725baa9bab66acf650c91100567ac7f8", "channels": 1, "byteLength": 430080, "durationMs": 8960, "sampleRate": 24000 } }, "prompts": { "system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 2000 } ] }, "definition": { "kind": "code", "options": { "latencyFiller": true, "speechProfile": { "speed": 1, "stability": 0.8, "similarityBoost": 0.8 }, "expectedReplyPool": true }, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v4_turbo", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 123, "historyStartedAt": "2026-10-08T06:48:50.807Z", "events": [ { "id": "16b2c7e9-95da-4bd8-b80a-4fbd4c89acec", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-08T06:48:50.784Z", "recordedAt": "2026-10-08T06:48:50.807Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-8ecdd140-a1d9-4a64-9272-956dcfc6658e", "type": "call.created", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "number": "+381603022591", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "7a9a530e-abc3-4470-b72b-15535feb2120", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-08T06:48:50.784Z", "recordedAt": "2026-10-08T06:48:50.807Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e" }, "audioId": null, "audio": null }, { "id": "615a13cc-c6b3-4e17-a973-b6b6ce3301e6", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-08T06:48:50.784Z", "recordedAt": "2026-10-08T06:48:50.807Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace" }, "audioId": null, "audio": null }, { "id": "a550458f-ef31-41b4-b484-9f442ec954aa", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 4, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T06:48:51.069Z", "recordedAt": "2026-10-08T06:48:51.084Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "sipCallId": "SCL_ZpmpV6TupTPA" }, "audioId": null, "audio": null }, { "id": "aa65ab44-7317-42b0-b4b4-2407b3b589bc", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 5, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-08T06:48:51.096Z", "recordedAt": "2026-10-08T06:48:51.103Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "70b78f79-f645-401f-8eb8-deb469da23d7", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T06:48:51.096Z", "recordedAt": "2026-10-08T06:48:51.105Z", 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"operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "sipCallId": "SCL_ZpmpV6TupTPA", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "e780a849-e291-4aaf-bf2a-dcf85570e2ef", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-08T06:48:59.993Z", "recordedAt": "2026-10-08T06:49:00.004Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e" }, "audioId": null, "audio": null }, { "id": "085a2e51-73db-4423-b462-a60677ec029e", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-08T06:49:00.303Z", "recordedAt": "2026-10-08T06:49:00.336Z", "operationId": "c66a7fca-b408-4a1e-84cf-87a44537c3b6", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "operationId": "c66a7fca-b408-4a1e-84cf-87a44537c3b6", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "afd06518-c2c5-4c3e-b3d7-9ecd6fcf2cf4", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 11, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T06:49:00.338Z", "recordedAt": "2026-10-08T06:49:00.354Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace" }, "audioId": null, "audio": null }, { "id": "e6d94038-1965-4f7e-a00c-64abb1a91556", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 12, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T06:49:00.669Z", "recordedAt": "2026-10-08T06:49:00.684Z", "operationId": "c66a7fca-b408-4a1e-84cf-87a44537c3b6", "turnId": null, "participantId": "callee", "payload": { "atMs": 378.6354420000007, "type": "silence.soft", "sessionId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "silenceId": "90abbb38-f16f-46cd-90d2-e6fea2601aaa", "durationMs": 352, "operationId": "c66a7fca-b408-4a1e-84cf-87a44537c3b6", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "87436e93-9a7d-46e1-b1bf-2670ac813430", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 13, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T06:49:01.437Z", "recordedAt": "2026-10-08T06:49:01.463Z", "operationId": "c66a7fca-b408-4a1e-84cf-87a44537c3b6", "turnId": null, "participantId": "callee", "payload": { "atMs": 1146.6354420000007, "type": "silence.committed", "sessionId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "silenceId": "90abbb38-f16f-46cd-90d2-e6fea2601aaa", "durationMs": 1120, "operationId": "c66a7fca-b408-4a1e-84cf-87a44537c3b6", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4c70faa2-933a-4050-9435-c34ec687adcd", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 14, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-08T06:49:01.533Z", "recordedAt": "2026-10-08T06:49:01.546Z", "operationId": "c66a7fca-b408-4a1e-84cf-87a44537c3b6", "turnId": null, "participantId": "callee", "payload": { "atMs": 1242.6354420000007, "type": "silence.opening", "sessionId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "silenceId": "90abbb38-f16f-46cd-90d2-e6fea2601aaa", "durationMs": 1216, "operationId": "c66a7fca-b408-4a1e-84cf-87a44537c3b6", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "85b888f9-dc35-4370-b333-15a274a3ed3d", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 15, "layer": "DIALOG", "type": 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Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "turnId": "ed83803d-b27a-4f56-9749-9759a1da1505", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "511420a6-819d-4a18-9d8c-884bb27fe9e9", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 16, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T06:49:01.564Z", "recordedAt": "2026-10-08T06:49:01.569Z", "operationId": "93e07330-dc33-422d-9aa3-56b7affb9036", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "e2de1d510be70cf7efd150a6a6351627725baa9bab66acf650c91100567ac7f8", "channels": 1, "byteLength": 430080, "durationMs": 8960, "sampleRate": 24000 }, "sessionId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "operationId": "93e07330-dc33-422d-9aa3-56b7affb9036", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "e92880d6-e135-4f9c-b7e4-4490dafa3b68", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 17, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T06:49:01.578Z", "recordedAt": "2026-10-08T06:49:01.589Z", "operationId": "93e07330-dc33-422d-9aa3-56b7affb9036", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "operationId": "93e07330-dc33-422d-9aa3-56b7affb9036", "firstFrameAt": "2026-10-08T06:49:01.572Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "b0e72e50-ad59-4ba8-ba7d-c0aee692ef77", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 18, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T06:49:02.376Z", "recordedAt": "2026-10-08T06:49:02.385Z", "operationId": "c66a7fca-b408-4a1e-84cf-87a44537c3b6", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "df1435cf-3d9d-495b-82f2-252d7c15cc1a", "key": "recordings/8ecdd140-a1d9-4a64-9272-956dcfc6658e/audio/caller/df1435cf-3d9d-495b-82f2-252d7c15cc1a.wav", "bucket": "livekit-node-stage", "objectSha256": "6f9ac5f205c583797b13b741fe761938021521738584903ba8552bdfb6af9ea6" }, "format": "pcm_s16le", "sha256": "c6a628648f073b46389f031e178abd78fa0a82dbb7ee53525fd7380d59d66b6b", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "startedAt": 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"2026-10-08T06:49:03.628Z", "operationId": "93e07330-dc33-422d-9aa3-56b7affb9036", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "f9915363-e7c3-42b9-a37b-50da36b15938", "key": "recordings/8ecdd140-a1d9-4a64-9272-956dcfc6658e/audio/agent/f9915363-e7c3-42b9-a37b-50da36b15938.wav", "bucket": "livekit-node-stage", "objectSha256": "98b0d3ffa9beb474817731adef2d526456d33f9ce8baf0a0a741808e5aca133f" }, "format": "pcm_s16le", "sha256": "9572df1ad9b72d4cf98538eac4227e458fe1c0c3d2726fd780179106f24f8036", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "startedAt": "2026-10-08T06:49:01.572Z", "operationId": "93e07330-dc33-422d-9aa3-56b7affb9036", "participantId": "agent" }, "audioId": "f9915363-e7c3-42b9-a37b-50da36b15938", "audio": { "id": "f9915363-e7c3-42b9-a37b-50da36b15938", "name": null, "text": null, "format": 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} }, { "id": "a2d3d686-4b5d-4695-a6fa-adfc28e3608c", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 26, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T06:49:10.333Z", "recordedAt": "2026-10-08T06:49:10.340Z", "operationId": "c66a7fca-b408-4a1e-84cf-87a44537c3b6", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "699548e8-98d3-4e4a-b9de-1ed4c4f79967", "key": "recordings/8ecdd140-a1d9-4a64-9272-956dcfc6658e/audio/caller/699548e8-98d3-4e4a-b9de-1ed4c4f79967.wav", "bucket": "livekit-node-stage", "objectSha256": "a79d84525d136ae3062250e0d93408fc7b57ca69f4fa1d3ea2665a0a63b4d3f9" }, "format": "pcm_s16le", "sha256": "776d8789fb6b7ec13df268468468d05e8d2a874894c79ed2d0803d8db2d68d86", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "startedAt": 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Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "turnId": "ed83803d-b27a-4f56-9749-9759a1da1505", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "a712e1ea-6b2e-4ed0-83bb-9cea1bb727f0", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 29, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-08T06:49:10.853Z", "recordedAt": "2026-10-08T06:49:10.864Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "2ca46e05-ce96-408a-9bb8-7c0766166dea", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 30, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, 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"2026-10-08T06:49:16.012Z", "operationId": "c66a7fca-b408-4a1e-84cf-87a44537c3b6", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "dfd342a1-5524-4008-b40e-a4277ecadd27", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 49, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-10-08T06:49:17.215Z", "recordedAt": "2026-10-08T06:49:17.219Z", "operationId": null, "turnId": "6c4d830c-880f-4171-89d0-9d4f3469bb02", "participantId": null, "payload": { "text": "Uh.", "type": "dialog.response.preparing", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "turnId": "6c4d830c-880f-4171-89d0-9d4f3469bb02", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "segmentIds": [ "36235705-0091-42ba-893e-d1d4e89837c8", "102d2998-00c0-4a6e-92a1-3f2aad6d8e5f" ] }, "audioId": null, "audio": null }, { "id": "473a7373-7aa7-4143-996f-98961bedba4f", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 50, "layer": "L1", "type": 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Da li želite da proverite stanje?", "type": "dialog.response.ready", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "turnId": "6c4d830c-880f-4171-89d0-9d4f3469bb02", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "segmentIds": [ "36235705-0091-42ba-893e-d1d4e89837c8", "102d2998-00c0-4a6e-92a1-3f2aad6d8e5f" ] }, "audioId": null, "audio": null }, { "id": "d9786fcf-7572-4751-ace4-84e220bfaab8", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 58, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T06:49:20.095Z", "recordedAt": "2026-10-08T06:49:20.099Z", "operationId": null, "turnId": "6c4d830c-880f-4171-89d0-9d4f3469bb02", "participantId": "callee", "payload": { "text": "Uh.", "type": "dialog.answer_received", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "turnId": "6c4d830c-880f-4171-89d0-9d4f3469bb02", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "segmentIds": [ "36235705-0091-42ba-893e-d1d4e89837c8", "102d2998-00c0-4a6e-92a1-3f2aad6d8e5f" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "6cbd5bd8-1ce3-451e-9442-cdfbb13c155c", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 59, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T06:49:20.101Z", "recordedAt": "2026-10-08T06:49:20.104Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "scope", "fragments": [], "lastTurnId": "6c4d830c-880f-4171-89d0-9d4f3469bb02", "resumePhase": "opening", "jmbgAttempts": 0, "lastQuestion": "out_of_scope", "nameAttempts": 0, "offerDelivered": false, "resumeQuestion": "help", "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "8586f8ac-a412-4e4e-8a14-9ae797657bfc", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 60, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T06:49:20.106Z", "recordedAt": "2026-10-08T06:49:20.109Z", "operationId": null, "turnId": "6c4d830c-880f-4171-89d0-9d4f3469bb02", "participantId": "agent", "payload": { "kind": "response", "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. 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Prijatan dan.", "type": "dialog.response.ready", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "turnId": "b0c90753-8de9-4ee4-adf8-02e0159746b7", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "segmentIds": [ "c3bb022e-9395-42e6-9002-376bbf3e42b2", "4515e867-3b93-492e-9c85-d6c360fc0a2b" ] }, "audioId": null, "audio": null }, { "id": "f916375d-ded7-43fd-9e4c-0dd0b139b779", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 107, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T06:49:48.748Z", "recordedAt": "2026-10-08T06:49:48.752Z", "operationId": null, "turnId": "b0c90753-8de9-4ee4-adf8-02e0159746b7", "participantId": "callee", "payload": { "text": "Ne želim da proverim stanje.", "type": "dialog.answer_received", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "turnId": "b0c90753-8de9-4ee4-adf8-02e0159746b7", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "segmentIds": [ "c3bb022e-9395-42e6-9002-376bbf3e42b2", "4515e867-3b93-492e-9c85-d6c360fc0a2b" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8f984dc7-f8f6-47f8-9334-421d3655d9aa", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 108, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T06:49:48.754Z", "recordedAt": "2026-10-08T06:49:48.758Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "done", "terminal": { "reason": "declined" }, "fragments": [], "lastTurnId": "b0c90753-8de9-4ee4-adf8-02e0159746b7", "jmbgAttempts": 0, "lastQuestion": "out_of_scope", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "81ad9771-dec9-419d-be76-530f93e427f1", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 109, "layer": "DIALOG", "type": "dialog.termination.requested", "version": 1, "occurredAt": "2026-10-08T06:49:48.760Z", "recordedAt": "2026-10-08T06:49:48.763Z", "operationId": null, "turnId": "b0c90753-8de9-4ee4-adf8-02e0159746b7", "participantId": null, "payload": { "type": "dialog.termination.requested", "cause": "guard", "callId": "8ecdd140-a1d9-4a64-9272-956dcfc6658e", "goalId": "aki.balance", "reason": "declined", "turnId": "b0c90753-8de9-4ee4-adf8-02e0159746b7", "guardId": "declined", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "goalIndex": 0, "iteration": 2 }, "audioId": null, "audio": null }, { "id": "6a177610-3627-4fc3-bf10-b6543aa68a3d", "dialogId": "50dc5161-a195-4d63-94e7-8bbdd84bbace", "sequence": 110, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T06:49:48.770Z", "recordedAt": "2026-10-08T06:49:48.774Z", "operationId": null, "turnId": "b0c90753-8de9-4ee4-adf8-02e0159746b7", "participantId": "agent", "payload": { "kind": "closing", "text": "U redu. 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