{ "id": "848404dc-85ff-44ae-a478-9c0f34dac6c9", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "number": "+38163402940", "direction": "inbound", "room": "phone-_+38163402940_6upW9abVg4Pn", "status": "ended", "sipCallId": "SCL_rjDLKLbrCsVk", "sipStatus": "active", "createdAt": "2026-10-06T14:20:04.009Z", "updatedAt": "2026-10-06T14:21:32.448Z", "answeredAt": "2026-10-06T14:20:05.879Z", "endedAt": "2026-10-06T14:21:32.442Z", "endedReason": "jmbg_failed", "dialog": { "id": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "createdAt": "2026-10-06T14:20:04.009Z", "initialState": { "id": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+38163402940", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "greeting": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "e42c5c3e69391d390a6194e49885b9810b47b42b427249a01cab0702b6704f03", "channels": 1, "byteLength": 357120, "durationMs": 7440, "sampleRate": 24000 } }, "prompts": { "system": "АИК банка. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "АИК банка. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 270, "historyStartedAt": "2026-10-06T14:20:04.009Z", "events": [ { "id": "155081b8-f28f-48c4-bf66-826a4d783372", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-06T14:20:04.007Z", "recordedAt": "2026-10-06T14:20:04.009Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_+38163402940_6upW9abVg4Pn", "type": "call.created", "callId": "848404dc-85ff-44ae-a478-9c0f34dac6c9", "number": "+38163402940", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "9fea4b62-df55-4046-ac86-a6ba33654f59", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-06T14:20:04.007Z", 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"operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "848404dc-85ff-44ae-a478-9c0f34dac6c9", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "1a7b04e5-b618-4371-b50f-108ade6cf423", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-06T14:20:04.017Z", "recordedAt": "2026-10-06T14:20:04.023Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "848404dc-85ff-44ae-a478-9c0f34dac6c9", "sipCallId": "SCL_rjDLKLbrCsVk", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "b4efcfe8-30af-4a45-995b-911f8ee7d8b9", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-06T14:20:05.879Z", "recordedAt": "2026-10-06T14:20:05.886Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "848404dc-85ff-44ae-a478-9c0f34dac6c9", "sipCallId": "SCL_rjDLKLbrCsVk", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "950c64e3-883b-424e-93f1-264fa15dd680", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-06T14:20:05.879Z", "recordedAt": "2026-10-06T14:20:05.888Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "848404dc-85ff-44ae-a478-9c0f34dac6c9" }, "audioId": null, "audio": null }, { "id": "af584df0-13fd-4488-add9-b61bc32a9b34", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-06T14:20:05.891Z", "recordedAt": "2026-10-06T14:20:05.899Z", "operationId": "7f7a44c1-be14-40ef-96e3-2f559c441a8c", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "operationId": "7f7a44c1-be14-40ef-96e3-2f559c441a8c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "0696cb7f-2369-4f38-9f04-27e74c8d4af3", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-06T14:20:05.918Z", "recordedAt": "2026-10-06T14:20:05.922Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "848404dc-85ff-44ae-a478-9c0f34dac6c9", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b" }, "audioId": null, "audio": null }, { "id": "c136fc05-d357-49b9-85f8-107df28d6156", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 10, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-06T14:20:06.250Z", "recordedAt": "2026-10-06T14:20:06.259Z", "operationId": "7f7a44c1-be14-40ef-96e3-2f559c441a8c", "turnId": null, "participantId": "callee", "payload": { "atMs": 1137.3144060000777, "type": "silence.soft", "sessionId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "silenceId": "7443d7b1-e9db-465e-9e51-0c905ac0830b", "durationMs": 352, "operationId": "7f7a44c1-be14-40ef-96e3-2f559c441a8c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "23558ee6-db0a-4d29-940f-8f7c04f51ba3", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 11, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-06T14:20:07.018Z", "recordedAt": "2026-10-06T14:20:07.040Z", "operationId": "7f7a44c1-be14-40ef-96e3-2f559c441a8c", "turnId": null, "participantId": "callee", "payload": { "atMs": 1905.3144060000777, "type": "silence.committed", "sessionId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "silenceId": "7443d7b1-e9db-465e-9e51-0c905ac0830b", "durationMs": 1120, "operationId": "7f7a44c1-be14-40ef-96e3-2f559c441a8c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "68eb6c15-0de4-4e55-ae92-a11e1d90c162", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 12, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-06T14:20:07.114Z", "recordedAt": "2026-10-06T14:20:07.120Z", "operationId": "7f7a44c1-be14-40ef-96e3-2f559c441a8c", "turnId": null, "participantId": "callee", "payload": { "atMs": 2001.3144060000777, "type": "silence.opening", "sessionId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "silenceId": "7443d7b1-e9db-465e-9e51-0c905ac0830b", "durationMs": 1216, "operationId": "7f7a44c1-be14-40ef-96e3-2f559c441a8c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8d14f7a5-81c9-457a-9b2b-d5374a1a7f83", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 13, "layer": "DIALOG", "type": 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Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "848404dc-85ff-44ae-a478-9c0f34dac6c9", "turnId": "f8cc3d72-6394-4801-a417-7b01a957ece8", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "c71919dd-03d5-456a-91a2-9fa595e5ee0b", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 14, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-06T14:20:07.128Z", "recordedAt": "2026-10-06T14:20:07.131Z", "operationId": "9d703d99-49c0-4c3b-91fa-0f618a054d80", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "e42c5c3e69391d390a6194e49885b9810b47b42b427249a01cab0702b6704f03", "channels": 1, "byteLength": 357120, "durationMs": 7440, "sampleRate": 24000 }, "sessionId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "operationId": "9d703d99-49c0-4c3b-91fa-0f618a054d80", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "11e66012-0f6d-4770-a86e-7a465768014f", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 15, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-06T14:20:07.133Z", "recordedAt": "2026-10-06T14:20:07.138Z", "operationId": "9d703d99-49c0-4c3b-91fa-0f618a054d80", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "operationId": "9d703d99-49c0-4c3b-91fa-0f618a054d80", "firstFrameAt": "2026-10-06T14:20:07.133Z", "participantId": "agent" }, "audioId": null, "audio": 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"2026-10-06T14:20:09.182Z", "operationId": "9d703d99-49c0-4c3b-91fa-0f618a054d80", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "56cdd2cb-27fe-4127-a55e-5e9e41e0ee30", "key": "recordings/848404dc-85ff-44ae-a478-9c0f34dac6c9/audio/agent/56cdd2cb-27fe-4127-a55e-5e9e41e0ee30.wav", "bucket": "livekit-node-stage", "objectSha256": "f46b301087cd459471b8202f098a09db7ffe67ac2031505805f88d30bc46bc36" }, "format": "pcm_s16le", "sha256": "416ad44237fef4a8f96f8b23e765a0fdf293e81e757952acedddfb7a18ac941f", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "startedAt": "2026-10-06T14:20:07.133Z", "operationId": "9d703d99-49c0-4c3b-91fa-0f618a054d80", "participantId": "agent" }, "audioId": "56cdd2cb-27fe-4127-a55e-5e9e41e0ee30", "audio": { "id": "56cdd2cb-27fe-4127-a55e-5e9e41e0ee30", "name": null, "text": null, "format": 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Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "848404dc-85ff-44ae-a478-9c0f34dac6c9", "turnId": "f8cc3d72-6394-4801-a417-7b01a957ece8", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "90b73cf2-9ce9-4925-acff-bb9fbcd9475e", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 25, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-06T14:20:14.895Z", "recordedAt": "2026-10-06T14:20:14.903Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "848404dc-85ff-44ae-a478-9c0f34dac6c9", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "58e2da85-25ef-4a5e-b108-cd9333e5b462", "dialogId": "d6faa12d-3dc8-4066-9f60-9a2b6188368b", "sequence": 26, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, 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