{ "id": "677a5916-719a-418f-bda7-cf462b392711", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "number": "+381603022591", "direction": "outbound", "room": "node-677a5916-719a-418f-bda7-cf462b392711", "status": "ended", "sipCallId": "SCL_E5p7t2fdqwa6", "sipStatus": "active", "createdAt": "2026-09-30T14:24:03.112Z", "updatedAt": "2026-09-30T14:25:30.427Z", "answeredAt": "2026-09-30T14:24:12.305Z", "endedAt": "2026-09-30T14:25:30.425Z", "endedReason": "Agent execution failed", "dialog": { "id": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "createdAt": "2026-09-30T14:24:03.112Z", "initialState": { "id": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "submissive", "greeting": { "initiative": "submissive", "interruptible": true } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@1", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "asset": { "id": "4ed79d95-1ee8-4516-83c4-4d9730f344c0", "key": "recordings/677a5916-719a-418f-bda7-cf462b392711/generated/4ed79d95-1ee8-4516-83c4-4d9730f344c0.wav", "bucket": "livekit-node-stage", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6" }, "format": "pcm_s16le", "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "channels": 1, "byteLength": 375360, "durationMs": 7820, "sampleRate": 24000 } }, "prompts": { "system": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "submissive", "greeting": { "initiative": "submissive", "interruptible": true } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 188, "historyStartedAt": "2026-09-30T14:24:03.112Z", "events": [ { "id": "fd43b9e1-d1d1-44b7-8274-cbd3ec878111", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-09-30T14:24:03.087Z", "recordedAt": "2026-09-30T14:24:03.112Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-677a5916-719a-418f-bda7-cf462b392711", "type": "call.created", "callId": "677a5916-719a-418f-bda7-cf462b392711", "number": "+381603022591", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "00eed1ee-01af-47ec-a5ac-704079cfdd4d", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-09-30T14:24:03.087Z", "recordedAt": "2026-09-30T14:24:03.112Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "677a5916-719a-418f-bda7-cf462b392711" }, "audioId": null, "audio": null }, { "id": "d3e2fb9b-ed81-4752-bde5-a85bc4fb53b5", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-09-30T14:24:03.087Z", "recordedAt": "2026-09-30T14:24:03.112Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "677a5916-719a-418f-bda7-cf462b392711", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532" }, "audioId": null, "audio": null }, { "id": "df882dad-ea9f-468b-a8b6-24c871805b97", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 4, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:24:03.377Z", "recordedAt": "2026-09-30T14:24:03.387Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "677a5916-719a-418f-bda7-cf462b392711", "sipCallId": "SCL_E5p7t2fdqwa6" }, "audioId": null, "audio": null }, { "id": "216c7ffc-a3c7-4faa-8fee-1ceb4e89864e", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 5, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-09-30T14:24:03.397Z", "recordedAt": "2026-09-30T14:24:03.406Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "677a5916-719a-418f-bda7-cf462b392711", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "ca48a5f4-f7c7-4786-b7de-9c0d22b08935", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:24:03.397Z", "recordedAt": "2026-09-30T14:24:03.408Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "677a5916-719a-418f-bda7-cf462b392711", "sipCallId": "SCL_E5p7t2fdqwa6", "sipStatus": "dialing" }, "audioId": null, "audio": null }, { "id": "ba1e350b-db68-4c2e-916f-92abf57f3fee", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 7, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:24:08.999Z", "recordedAt": "2026-09-30T14:24:09.005Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "677a5916-719a-418f-bda7-cf462b392711", "sipCallId": "SCL_E5p7t2fdqwa6", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "22263d06-e0ca-4b8f-8fb1-9169244418e8", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 8, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-09-30T14:24:12.305Z", "recordedAt": "2026-09-30T14:24:12.311Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "677a5916-719a-418f-bda7-cf462b392711", "sipCallId": "SCL_E5p7t2fdqwa6", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "d7c2a3ff-5e0c-4321-898e-347c57167a43", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-09-30T14:24:12.305Z", "recordedAt": "2026-09-30T14:24:12.314Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "677a5916-719a-418f-bda7-cf462b392711" }, "audioId": null, "audio": null }, { "id": "43b4edd6-4b5f-49a7-95d4-c44fd75d778f", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-09-30T14:24:13.425Z", "recordedAt": "2026-09-30T14:24:13.459Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "44b3c60e-a32d-47e7-83ab-e06f4f0ee628", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 11, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-09-30T14:24:13.470Z", "recordedAt": "2026-09-30T14:24:13.477Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "677a5916-719a-418f-bda7-cf462b392711", "behavior": { "turns": "submissive", "greeting": { "initiative": "submissive", "interruptible": true } }, "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532" }, "audioId": null, "audio": null }, { "id": "eb231bb2-477c-4930-a244-1caa29af44e3", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 12, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-09-30T14:24:13.577Z", "recordedAt": "2026-09-30T14:24:13.652Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "turnId": null, "participantId": "callee", "payload": { "atMs": 160.99687900000026, "type": "speech.started", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "11e8af7f-b7cb-4b8a-9c71-fa12f7d3dbc9", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 13, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-09-30T14:24:13.673Z", "recordedAt": "2026-09-30T14:24:13.793Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "turnId": null, "participantId": "callee", "payload": { "atMs": 256.99687900000026, "type": "speech.stopped", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "silenceId": "da7390a6-47cd-4fe1-8b96-a6e5ddad0064", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "3ed9a6e1-fdb3-4401-a829-0ed86793dd96", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 14, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-09-30T14:24:14.025Z", "recordedAt": "2026-09-30T14:24:14.030Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "turnId": null, "participantId": "callee", "payload": { "atMs": 608.9968790000003, "type": "silence.soft", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "silenceId": "da7390a6-47cd-4fe1-8b96-a6e5ddad0064", "durationMs": 352, "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "150bf906-7982-42b7-b7fb-5936b33b8bdd", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 15, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-09-30T14:24:14.216Z", "recordedAt": "2026-09-30T14:24:14.223Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "turnId": "60b7fbca-f574-40c3-aa37-530983bb846f", "participantId": "callee", "payload": { "text": "", "type": "vtt.transcript.completed", "turnId": "60b7fbca-f574-40c3-aa37-530983bb846f", "endedAt": "2026-09-30T14:24:13.673Z", "segmentId": "6696d755-6304-49e1-addb-28a48313d290", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "startedAt": "2026-09-30T14:24:13.577Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "09cacaa5-112d-41a9-bcf8-50de4c419989", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 16, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-09-30T14:24:14.793Z", "recordedAt": "2026-09-30T14:24:14.809Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "turnId": null, "participantId": "callee", "payload": { "atMs": 1376.9968790000003, "type": "silence.committed", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "silenceId": "da7390a6-47cd-4fe1-8b96-a6e5ddad0064", "durationMs": 1120, "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8a6851f1-a1fe-43a2-9769-4e33b60e219f", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 17, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-09-30T14:24:14.805Z", "recordedAt": "2026-09-30T14:24:14.816Z", "operationId": null, "turnId": "a966c31d-50c9-4420-b9c4-f08aef43b2f3", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "677a5916-719a-418f-bda7-cf462b392711", "turnId": "a966c31d-50c9-4420-b9c4-f08aef43b2f3", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "3e2e7767-6295-4172-9553-2ead469fae6a", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 18, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T14:24:14.819Z", "recordedAt": "2026-09-30T14:24:14.827Z", "operationId": "014b627a-d209-4a48-95a2-26a17085b1bb", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "asset": { "id": "4ed79d95-1ee8-4516-83c4-4d9730f344c0", "key": "recordings/677a5916-719a-418f-bda7-cf462b392711/generated/4ed79d95-1ee8-4516-83c4-4d9730f344c0.wav", "bucket": "livekit-node-stage", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6" }, "format": "pcm_s16le", "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "channels": 1, "byteLength": 375360, "durationMs": 7820, "sampleRate": 24000 }, "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "operationId": "014b627a-d209-4a48-95a2-26a17085b1bb", "participantId": "agent" }, "audioId": "4ed79d95-1ee8-4516-83c4-4d9730f344c0", "audio": { "id": "4ed79d95-1ee8-4516-83c4-4d9730f344c0", "name": "aki-greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju AIK Banke za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "edca0f10ca269566e2f5ee561c323799b76e124afe7713015809e106504f7783", "byteLength": 375360, "durationMs": 7820, "bucket": "livekit-node-stage", "key": "recordings/677a5916-719a-418f-bda7-cf462b392711/generated/4ed79d95-1ee8-4516-83c4-4d9730f344c0.wav", "objectSha256": "2fff13b2b415274530da85808358365f3ff41fe736256e1251a3d42024520bd6", "objectByteLength": 375404, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:24:02.309Z" } }, { "id": "a7896ee6-b804-438a-8973-4b7332c25473", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 19, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:24:15.462Z", "recordedAt": "2026-09-30T14:24:15.468Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": 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"f855fb88-bdfa-4a15-87d2-4f751860585d", "durationMs": 352, "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4910894d-28fe-4e73-b838-8120c0a85d14", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 103, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-09-30T14:24:58.081Z", "recordedAt": "2026-09-30T14:24:58.086Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "turnId": "d694527d-2ea8-463d-8fb8-5953382f866a", "participantId": "callee", "payload": { "text": " Treba mi moje stanje na kreditnoj kartici.", "type": "vtt.transcript.delta", "turnId": "d694527d-2ea8-463d-8fb8-5953382f866a", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "2ab67ff9-9636-474d-8df2-a7a3e8f3cb33", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", 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"2026-09-30T14:24:58.095Z", "operationId": null, "turnId": "0021b600-6e92-476b-aeca-57a7298ffe55", "participantId": null, "payload": { "text": "Treba mi moje stanje na kreditnoj kartici.", "type": "dialog.response.preparing", "callId": "677a5916-719a-418f-bda7-cf462b392711", "turnId": "0021b600-6e92-476b-aeca-57a7298ffe55", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532" }, "audioId": null, "audio": null }, { "id": "f4741794-2e9f-450a-8a43-2bbc0953ed50", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 106, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-09-30T14:24:58.113Z", "recordedAt": "2026-09-30T14:24:58.116Z", "operationId": null, "turnId": "0021b600-6e92-476b-aeca-57a7298ffe55", "participantId": null, "payload": { "text": "Naravno. Recite mi prvo Vaše ime i prezime.", "type": "dialog.response.ready", "callId": "677a5916-719a-418f-bda7-cf462b392711", "turnId": "0021b600-6e92-476b-aeca-57a7298ffe55", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532" }, "audioId": null, "audio": null }, { "id": "eda537bc-e06a-4d03-9b27-af67662db064", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 107, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-09-30T14:24:58.668Z", "recordedAt": "2026-09-30T14:24:58.669Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "turnId": null, "participantId": "callee", "payload": { "atMs": 45251.282500999994, "type": "silence.committed", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "silenceId": "f855fb88-bdfa-4a15-87d2-4f751860585d", "durationMs": 1120, "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8076edf5-7f53-45bf-aa40-f2cf9e3ac4cb", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 108, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-09-30T14:24:58.665Z", "recordedAt": "2026-09-30T14:24:58.674Z", "operationId": null, "turnId": "0021b600-6e92-476b-aeca-57a7298ffe55", "participantId": "callee", "payload": { "text": "Treba mi moje stanje na kreditnoj kartici.", "type": "dialog.answer_received", "callId": "677a5916-719a-418f-bda7-cf462b392711", "turnId": "0021b600-6e92-476b-aeca-57a7298ffe55", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "17cfdc09-f5cd-4976-a113-f02f9602f03b", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 109, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-09-30T14:24:58.676Z", "recordedAt": "2026-09-30T14:24:58.680Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "name", "fragments": [], "lastTurnId": "0021b600-6e92-476b-aeca-57a7298ffe55", "jmbgAttempts": 0, "lastQuestion": "ask_name", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "mismatchAttempts": 0 }, "callId": "677a5916-719a-418f-bda7-cf462b392711", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "8ecc1ae0-1be9-42a6-a894-bce8a28217f8", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 110, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-09-30T14:24:58.682Z", "recordedAt": "2026-09-30T14:24:58.685Z", "operationId": null, "turnId": "0021b600-6e92-476b-aeca-57a7298ffe55", "participantId": "agent", "payload": { "kind": "response", "text": "Naravno. Recite mi prvo Vaše ime i prezime.", "type": "dialog.turn.started", "callId": "677a5916-719a-418f-bda7-cf462b392711", "turnId": "0021b600-6e92-476b-aeca-57a7298ffe55", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "fd3dd770-a84b-4834-8620-37a1bb0423e5", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 111, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T14:24:58.688Z", "recordedAt": "2026-09-30T14:24:58.693Z", "operationId": "dc13ef72-6166-4085-866b-c0e820fe2ebb", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Naravno. 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"key": "recordings/677a5916-719a-418f-bda7-cf462b392711/audio/caller/bf9fca8d-44bb-43b3-8641-cc84d64a47d7.wav", "objectSha256": "e7f6b8efa3cae83725b5e590e8cfaefcfcad7e202e165f55cc6fc3d38bcdbb3e", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:24:59.444Z" } }, { "id": "9df7e30c-07ed-4562-a791-d729d120a17a", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 113, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:25:00.743Z", "recordedAt": "2026-09-30T14:25:00.751Z", "operationId": "dc13ef72-6166-4085-866b-c0e820fe2ebb", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "166f40f2-8c9f-43b2-9772-2d84953e73e6", "key": "recordings/677a5916-719a-418f-bda7-cf462b392711/audio/agent/166f40f2-8c9f-43b2-9772-2d84953e73e6.wav", "bucket": "livekit-node-stage", "objectSha256": "4f8360f8cc39fa047f3d2fd19e29f5c3d8c6e14577e66647a572843d4d446ed4" }, 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"2026-09-30T14:25:00.729Z" } }, { "id": "517935b2-d68f-4940-b005-f65f0255adce", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 114, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-09-30T14:25:01.460Z", "recordedAt": "2026-09-30T14:25:01.466Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "2e1db792-27b8-491e-8fcc-923833fbc165", "key": "recordings/677a5916-719a-418f-bda7-cf462b392711/audio/caller/2e1db792-27b8-491e-8fcc-923833fbc165.wav", "bucket": "livekit-node-stage", "objectSha256": "ed127313b686e1e0e9a9cc52e24f1500efd81af92f91fad247b1c25b276c86d6" }, "format": "pcm_s16le", "sha256": "b1191f1c4ee2dc39f16e3bf394c7e38267200e326c6ef1d185223d055cc451c9", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "startedAt": "2026-09-30T14:24:59.452Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": "2e1db792-27b8-491e-8fcc-923833fbc165", "audio": { "id": "2e1db792-27b8-491e-8fcc-923833fbc165", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "b1191f1c4ee2dc39f16e3bf394c7e38267200e326c6ef1d185223d055cc451c9", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/677a5916-719a-418f-bda7-cf462b392711/audio/caller/2e1db792-27b8-491e-8fcc-923833fbc165.wav", "objectSha256": "ed127313b686e1e0e9a9cc52e24f1500efd81af92f91fad247b1c25b276c86d6", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-09-30T14:25:01.444Z" } }, { "id": "e33c71d3-b5d4-4b8b-a14b-440a3238d41c", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 115, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-09-30T14:25:01.477Z", "recordedAt": "2026-09-30T14:25:01.481Z", "operationId": "dc13ef72-6166-4085-866b-c0e820fe2ebb", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "operationId": "dc13ef72-6166-4085-866b-c0e820fe2ebb", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "c40b4f00-4f8d-4fc0-9b48-19d9c1ed0285", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 116, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-09-30T14:25:01.487Z", "recordedAt": "2026-09-30T14:25:01.492Z", "operationId": null, "turnId": "0021b600-6e92-476b-aeca-57a7298ffe55", "participantId": "agent", "payload": { "kind": "response", "text": "Naravno. 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"sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "9fa3b69a-25c6-4f86-a756-27f5900bda23", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 124, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-09-30T14:25:03.670Z", "recordedAt": "2026-09-30T14:25:03.674Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "turnId": "0066e95d-a4bc-4bb6-897c-6e6026f410d1", "participantId": "callee", "payload": { "text": "Marko Petrović.", "type": "vtt.transcript.completed", "turnId": "0066e95d-a4bc-4bb6-897c-6e6026f410d1", "endedAt": "2026-09-30T14:25:03.148Z", "segmentId": "bd6cf46d-89d6-4b7b-b4ed-d40a14bf4068", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "startedAt": "2026-09-30T14:25:02.124Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { 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"3a5ec05b-490e-47f3-b0e9-21337f50c458", "participantId": "callee", "payload": { "text": " 15", "type": "vtt.transcript.delta", "turnId": "3a5ec05b-490e-47f3-b0e9-21337f50c458", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "719f169f-cacc-44b7-8485-46220cba9e18", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 149, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-09-30T14:25:16.396Z", "recordedAt": "2026-09-30T14:25:16.509Z", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "turnId": null, "participantId": "callee", "payload": { "atMs": 62979.282500999994, "type": "speech.stopped", "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "silenceId": "f22af15f-5e46-43ea-aad0-b27afca73a2f", "operationId": "8ce14fac-2527-4a66-be3a-e9843fe9e00c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": 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"version": 1, "occurredAt": "2026-09-30T14:25:17.363Z", "recordedAt": "2026-09-30T14:25:17.367Z", "operationId": null, "turnId": "1b4a947c-3475-4f32-bc25-8d46a2aa6e0d", "participantId": null, "payload": { "text": "Hvala. Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. 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"1b4a947c-3475-4f32-bc25-8d46a2aa6e0d", "participantId": "callee", "payload": { "text": "1501990711235.", "type": "dialog.answer_received", "callId": "677a5916-719a-418f-bda7-cf462b392711", "turnId": "1b4a947c-3475-4f32-bc25-8d46a2aa6e0d", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "be1c37e1-8535-4d23-8686-ac6b01764dbd", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 158, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-09-30T14:25:17.538Z", "recordedAt": "2026-09-30T14:25:17.541Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "customer.jmbg", "value": "1501990711235", "callId": "677a5916-719a-418f-bda7-cf462b392711", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532" }, "audioId": null, "audio": null }, { "id": "c06c6157-f476-44d0-b239-2aa89b6197b3", "dialogId": 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Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. Da li želite da ponovim iznos?", "type": "dialog.turn.started", "callId": "677a5916-719a-418f-bda7-cf462b392711", "turnId": "1b4a947c-3475-4f32-bc25-8d46a2aa6e0d", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "e8628d97-19f9-4c25-834f-991b755b89fb", "dialogId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "sequence": 162, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-09-30T14:25:17.560Z", "recordedAt": "2026-09-30T14:25:17.564Z", "operationId": "b9d09bbd-169f-4ad2-aaa5-be9a65d2f4ea", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Hvala. Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. Da li želite da ponovim iznos?", "asset": { "id": "e2b4111f-7842-4df1-b897-23705fe953ff", "key": "recordings/677a5916-719a-418f-bda7-cf462b392711/generated/e2b4111f-7842-4df1-b897-23705fe953ff.wav", "bucket": "livekit-node-stage", "objectSha256": "24ebf32133cf60d87ca5d5bb59ce47df27de59f9575e10c73c67830040391e90" }, "format": "pcm_s16le", "sha256": "b02820cf2f606fc811ade1b5baf003382e906858dce7698814a86d68a7fcb1c6", "channels": 1, "byteLength": 467040, "durationMs": 9730, "sampleRate": 24000 }, "sessionId": "cc80a18f-ca97-4ded-8d44-b5074e2d8532", "operationId": "b9d09bbd-169f-4ad2-aaa5-be9a65d2f4ea", "participantId": "agent" }, "audioId": "e2b4111f-7842-4df1-b897-23705fe953ff", "audio": { "id": "e2b4111f-7842-4df1-b897-23705fe953ff", "name": "aki-checking-balance-1501990711235-repeat_offer", "text": "Hvala. Samo trenutak da proverim podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi dvanaest hiljada petsto četrdeset dinara i pedeset para. 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