{ "id": "64359648-0544-477d-9ed2-c4e3452fd0bf", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "number": "+381114128619", "direction": "inbound", "room": "phone-_4128619_njREEGKsqQRt", "status": "ended", "sipCallId": "SCL_uBdawo7PAXNM", "sipStatus": "active", "createdAt": "2026-10-04T19:21:21.813Z", "updatedAt": "2026-10-04T19:21:23.975Z", "answeredAt": "2026-10-04T19:21:23.204Z", "endedAt": "2026-10-04T19:21:23.973Z", "endedReason": "Agent execution failed", "dialog": { "id": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "createdAt": "2026-10-04T19:21:21.813Z", "initialState": { "id": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "turns": [], "inputs": { "pair": "3", "role": "receiver", "loadTestRunId": "9ca2eb85-3d23-4a4d-a81d-b4d163a4045c" }, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381114128619", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Load test 3 receiver", "status": "disconnected", "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": false } }, "template": { "id": "agent:Load test 3 receiver", "name": "Load test 3 receiver", "audios": { "greeting": { "text": "Dobar dan! Hajde da isplaniramo jednodnevni izlet. Koji grad biste voleli da posetimo?", "format": "pcm_s16le", "sha256": "50455c68fc955460bbedef14d4d96c2629312c974b9d8040d9a341d0f9639a75", "channels": 1, "byteLength": 218880, "durationMs": 4560, "sampleRate": 24000 } }, "prompts": { "system": "Govori srpski, prirodno i kratko. Sačekaj sagovornika da završi misao." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "SIP load test", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Load test 3 receiver", "timing": { "softMs": 350, "openingMs": 1800, "committedMs": 1100 }, "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Govori srpski, prirodno i kratko. Sačekaj sagovornika da završi misao." }, "implementation": { "key": "load-test", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 19, "historyStartedAt": "2026-10-04T19:21:21.813Z", "events": [ { "id": "cf4c89aa-45cb-49ef-a2d2-e9b6001435cb", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-04T19:21:21.657Z", "recordedAt": "2026-10-04T19:21:21.813Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_4128619_njREEGKsqQRt", "type": "call.created", "callId": "64359648-0544-477d-9ed2-c4e3452fd0bf", "number": "+381114128619", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "0b2cc40a-6daf-41bd-92ec-3d041772b02f", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-04T19:21:21.657Z", "recordedAt": "2026-10-04T19:21:21.813Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "64359648-0544-477d-9ed2-c4e3452fd0bf" }, "audioId": null, "audio": null }, { "id": "cf8c1f54-ff57-4d67-8775-212032c45d60", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-04T19:21:21.657Z", "recordedAt": "2026-10-04T19:21:21.813Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "64359648-0544-477d-9ed2-c4e3452fd0bf", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718" }, "audioId": null, "audio": null }, { "id": "3aa877de-9962-4c13-9a08-e3b505ef7cd8", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 4, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-04T19:21:21.849Z", "recordedAt": "2026-10-04T19:21:21.869Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "64359648-0544-477d-9ed2-c4e3452fd0bf", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8cddab93-5a30-48df-b7b4-1bce4edd24e5", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-04T19:21:21.849Z", "recordedAt": "2026-10-04T19:21:21.876Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "64359648-0544-477d-9ed2-c4e3452fd0bf", "sipCallId": "SCL_uBdawo7PAXNM", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "7d1fa010-08ac-434e-8059-fb24a8050fdf", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-04T19:21:23.204Z", "recordedAt": "2026-10-04T19:21:23.213Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "64359648-0544-477d-9ed2-c4e3452fd0bf", "sipCallId": "SCL_uBdawo7PAXNM", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "1f8b2317-051c-4a8c-a5f8-16f243d3e302", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-04T19:21:23.204Z", "recordedAt": "2026-10-04T19:21:23.217Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "64359648-0544-477d-9ed2-c4e3452fd0bf" }, "audioId": null, "audio": null }, { "id": "8ecb6c0b-c8c3-4b9b-a7a5-c5151c9d6eb1", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-04T19:21:23.221Z", "recordedAt": "2026-10-04T19:21:23.235Z", "operationId": "fb357855-11ee-478b-b19d-f41fc730ffab", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "operationId": "fb357855-11ee-478b-b19d-f41fc730ffab", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "32628d72-2c61-4f41-a9ec-a1d101536217", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-04T19:21:23.238Z", "recordedAt": "2026-10-04T19:21:23.253Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "64359648-0544-477d-9ed2-c4e3452fd0bf", "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": false } }, "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718" }, "audioId": null, "audio": null }, { "id": "98c4e4a2-6e0b-4ca4-8913-22bff42bca85", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 10, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-04T19:21:23.258Z", "recordedAt": "2026-10-04T19:21:23.271Z", "operationId": null, "turnId": "6a58d56e-a1f6-413a-8ba3-93e624524215", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan! Hajde da isplaniramo jednodnevni izlet. Koji grad biste voleli da posetimo?", "type": "dialog.turn.started", "callId": "64359648-0544-477d-9ed2-c4e3452fd0bf", "turnId": "6a58d56e-a1f6-413a-8ba3-93e624524215", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "3f8c0758-291a-4481-a527-4f624416951f", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 11, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-04T19:21:23.277Z", "recordedAt": "2026-10-04T19:21:23.288Z", "operationId": "c340c73c-1209-4f37-8b59-6db8172e2518", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan! Hajde da isplaniramo jednodnevni izlet. Koji grad biste voleli da posetimo?", "format": "pcm_s16le", "sha256": "50455c68fc955460bbedef14d4d96c2629312c974b9d8040d9a341d0f9639a75", "channels": 1, "byteLength": 218880, "durationMs": 4560, "sampleRate": 24000 }, "sessionId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "operationId": "c340c73c-1209-4f37-8b59-6db8172e2518", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "f0491ec5-2a28-4c0a-92d6-f611b4e371c5", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 12, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-04T19:21:23.570Z", "recordedAt": "2026-10-04T19:21:23.585Z", "operationId": "fb357855-11ee-478b-b19d-f41fc730ffab", "turnId": null, "participantId": "callee", "payload": { "atMs": 633.876201, "type": "silence.soft", "sessionId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "silenceId": "84032b12-3818-46c2-842f-df517f261220", "durationMs": 352, "operationId": "fb357855-11ee-478b-b19d-f41fc730ffab", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "ba8a3790-b9c3-4139-81c7-16fa653a6fab", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 13, "layer": "L1", "type": "audio.playback.failed", "version": 1, "occurredAt": "2026-10-04T19:21:23.835Z", "recordedAt": "2026-10-04T19:21:23.857Z", "operationId": "c340c73c-1209-4f37-8b59-6db8172e2518", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.failed", "message": "Caller audio track ended.", "sessionId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "operationId": "c340c73c-1209-4f37-8b59-6db8172e2518", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "f163e326-9093-47ae-b6aa-0275da8fbcb8", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 14, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-04T19:21:23.911Z", "recordedAt": "2026-10-04T19:21:23.920Z", "operationId": "c340c73c-1209-4f37-8b59-6db8172e2518", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "eb0e98d0-89f9-459a-8f34-5f14b8cf6299", "key": "recordings/64359648-0544-477d-9ed2-c4e3452fd0bf/audio/agent/eb0e98d0-89f9-459a-8f34-5f14b8cf6299.wav", "bucket": "livekit-node-stage", "objectSha256": "4b06fc026d6923901c56cd52de3a45ee3901e487415b250a75c87fe66550fd4e" }, "format": "pcm_s16le", "sha256": "a080c177276c073992614dcd5ab02c209d67dbf15a7e0474120228175e6701c9", "channels": 1, "byteLength": 26188, "durationMs": 545.5833333333333, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "startedAt": "2026-10-04T19:21:23.291Z", "operationId": "c340c73c-1209-4f37-8b59-6db8172e2518", "participantId": "agent" }, "audioId": "eb0e98d0-89f9-459a-8f34-5f14b8cf6299", "audio": { "id": "eb0e98d0-89f9-459a-8f34-5f14b8cf6299", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "a080c177276c073992614dcd5ab02c209d67dbf15a7e0474120228175e6701c9", "byteLength": 26188, "durationMs": 545.5833333333333, "bucket": "livekit-node-stage", "key": "recordings/64359648-0544-477d-9ed2-c4e3452fd0bf/audio/agent/eb0e98d0-89f9-459a-8f34-5f14b8cf6299.wav", "objectSha256": "4b06fc026d6923901c56cd52de3a45ee3901e487415b250a75c87fe66550fd4e", "objectByteLength": 26232, "mimeType": "audio/wav", "createdAt": "2026-10-04T19:21:23.860Z" } }, { "id": "e1cb7fa4-9401-4eea-a39a-7d4785966a61", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 15, "layer": "L1", "type": "vtt.failed", "version": 1, "occurredAt": "2026-10-04T19:21:23.935Z", "recordedAt": "2026-10-04T19:21:23.939Z", "operationId": "fb357855-11ee-478b-b19d-f41fc730ffab", "turnId": null, "participantId": "callee", "payload": { "type": "vtt.failed", "message": "No audio received.", "sessionId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "operationId": "fb357855-11ee-478b-b19d-f41fc730ffab", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "3187cb65-2c9f-4811-ab7b-5e6fefd9da26", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 16, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-04T19:21:23.957Z", "recordedAt": "2026-10-04T19:21:23.963Z", "operationId": "fb357855-11ee-478b-b19d-f41fc730ffab", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "5385f362-ce8e-45e9-9e38-3a3bb66bb29a", "key": "recordings/64359648-0544-477d-9ed2-c4e3452fd0bf/audio/caller/5385f362-ce8e-45e9-9e38-3a3bb66bb29a.wav", "bucket": "livekit-node-stage", "objectSha256": "42d7582ead844bd115096351b8be8d47b8da0fabf09a45400e0168fd3d25d10f" }, "format": "pcm_s16le", "sha256": "868e1aa09a2cbb17e646343dee4f8c333cd20d1f41a1d18300ec48b2be80cc81", "channels": 1, "byteLength": 28800, "durationMs": 600, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "startedAt": "2026-10-04T19:21:23.217Z", "operationId": "fb357855-11ee-478b-b19d-f41fc730ffab", "participantId": "callee" }, "audioId": "5385f362-ce8e-45e9-9e38-3a3bb66bb29a", "audio": { "id": "5385f362-ce8e-45e9-9e38-3a3bb66bb29a", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "868e1aa09a2cbb17e646343dee4f8c333cd20d1f41a1d18300ec48b2be80cc81", "byteLength": 28800, "durationMs": 600, "bucket": "livekit-node-stage", "key": "recordings/64359648-0544-477d-9ed2-c4e3452fd0bf/audio/caller/5385f362-ce8e-45e9-9e38-3a3bb66bb29a.wav", "objectSha256": "42d7582ead844bd115096351b8be8d47b8da0fabf09a45400e0168fd3d25d10f", "objectByteLength": 28844, "mimeType": "audio/wav", "createdAt": "2026-10-04T19:21:23.942Z" } }, { "id": "4cb533e3-fe1c-4700-a2c9-350c20f3d48f", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 17, "layer": "CALL", "type": "call.participant_left", "version": 1, "occurredAt": "2026-10-04T19:21:23.973Z", "recordedAt": "2026-10-04T19:21:23.979Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_left", "callId": "64359648-0544-477d-9ed2-c4e3452fd0bf", "reason": "Agent execution failed", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8148405b-4841-4911-b52c-9736415477d5", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 18, "layer": "CALL", "type": "call.ended", "version": 1, "occurredAt": "2026-10-04T19:21:23.973Z", "recordedAt": "2026-10-04T19:21:23.982Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.ended", "callId": "64359648-0544-477d-9ed2-c4e3452fd0bf", "reason": "Agent execution failed" }, "audioId": null, "audio": null }, { "id": "11c59cb5-a29b-422e-a439-b9dff90fd7cf", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718", "sequence": 19, "layer": "DIALOG", "type": "dialog.ended", "version": 1, "occurredAt": "2026-10-04T19:21:23.973Z", "recordedAt": "2026-10-04T19:21:23.984Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ended", "callId": "64359648-0544-477d-9ed2-c4e3452fd0bf", "reason": "Agent execution failed", "dialogId": "a95fdaa1-36c5-46d3-8351-a49dab9a5718" }, "audioId": null, "audio": null } ] } }