{ "id": "61e374c0-5abd-4100-8489-00a9f1046d91", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "number": "+381603022591", "direction": "inbound", "room": "phone-_+381603022591_BAQ796oy5Pmo", "status": "ended", "sipCallId": "SCL_CddmkALB5vMm", "sipStatus": "active", "createdAt": "2026-10-08T15:27:36.187Z", "updatedAt": "2026-10-08T15:28:35.016Z", "answeredAt": "2026-10-08T15:27:37.624Z", "endedAt": "2026-10-08T15:28:35.009Z", "endedReason": "declined", "dialog": { "id": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "createdAt": "2026-10-08T15:27:36.187Z", "initialState": { "id": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": true } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "e51d232b40ce2167937b32b5d88b7b2d784fe31e46a95c39f52ee670a6b4c5c7", "channels": 1, "byteLength": 66720, "durationMs": 1390, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "3cb14f6658292399596860e7620c0c17622a4e458498f28da583b1b43a4b32ac", "channels": 1, "byteLength": 422400, "durationMs": 8800, "sampleRate": 24000 } }, "prompts": { "system": "aik banka. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 1250 } ] }, "definition": { "kind": "code", "options": { "latencyFiller": true, "speechProfile": { "speed": 1, "stability": 0.8, "similarityBoost": 0.8 }, "expectedReplyPool": true }, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v4_turbo", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 250, "openingMs": 1200, "committedMs": 850 }, "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": true } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "aik banka. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 202, "historyStartedAt": "2026-10-08T15:27:36.187Z", "events": [ { "id": "dfd5b45d-e9c3-4b7e-97b2-e8cd08f5ed4f", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-08T15:27:36.153Z", "recordedAt": "2026-10-08T15:27:36.187Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_+381603022591_BAQ796oy5Pmo", "type": "call.created", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "number": "+381603022591", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "09058d2e-a780-4043-99dc-0ddc4b31f006", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-08T15:27:36.153Z", "recordedAt": "2026-10-08T15:27:36.187Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91" }, "audioId": null, "audio": null }, { "id": "05f9db85-7220-4176-8da3-61ec0ec8908e", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-08T15:27:36.153Z", "recordedAt": "2026-10-08T15:27:36.187Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb" }, "audioId": null, "audio": null }, { "id": "aa262ca9-d7d0-4827-90b3-24c400a99a93", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 4, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-08T15:27:36.226Z", "recordedAt": "2026-10-08T15:27:36.243Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "e3783469-6c9b-41c2-aebc-cef0847a7b01", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T15:27:36.226Z", "recordedAt": "2026-10-08T15:27:36.249Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "sipCallId": "SCL_CddmkALB5vMm", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "b258cd9b-144d-4d49-aafa-1fc6bf372925", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T15:27:37.625Z", "recordedAt": "2026-10-08T15:27:37.631Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "sipCallId": "SCL_CddmkALB5vMm", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "b148d9e5-605f-420a-ba51-e6e884f778f8", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-08T15:27:37.625Z", "recordedAt": "2026-10-08T15:27:37.634Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91" }, "audioId": null, "audio": null }, { "id": "26381dd5-4dd2-4047-b1ae-c9c81f7d6882", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-08T15:27:37.638Z", "recordedAt": "2026-10-08T15:27:37.659Z", "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "cf8cb57f-83b0-4637-ba2d-b41d101bb3d8", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T15:27:37.663Z", "recordedAt": "2026-10-08T15:27:37.674Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": true } }, "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb" }, "audioId": null, "audio": null }, { "id": "a60b6f3c-678c-4fac-ad98-126eec4c34e5", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 10, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:27:37.677Z", "recordedAt": "2026-10-08T15:27:37.686Z", "operationId": null, "turnId": "d9d06c2c-9394-4a0a-8594-c13d58b171e2", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "turnId": "d9d06c2c-9394-4a0a-8594-c13d58b171e2", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "326db3c2-af75-4bbd-9801-f8ff4dd92751", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 11, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T15:27:37.690Z", "recordedAt": "2026-10-08T15:27:37.693Z", "operationId": "385143b8-653c-45a1-941f-a2645dd19954", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "3cb14f6658292399596860e7620c0c17622a4e458498f28da583b1b43a4b32ac", "channels": 1, "byteLength": 422400, "durationMs": 8800, "sampleRate": 24000 }, "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "operationId": "385143b8-653c-45a1-941f-a2645dd19954", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "17358fa5-8ad2-47f4-a75e-c9721fba36c2", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 12, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T15:27:37.697Z", "recordedAt": "2026-10-08T15:27:37.705Z", "operationId": "385143b8-653c-45a1-941f-a2645dd19954", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "operationId": "385143b8-653c-45a1-941f-a2645dd19954", "firstFrameAt": "2026-10-08T15:27:37.696Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "676a38dd-7104-4483-9c8a-75815ebb3fc8", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 13, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T15:27:37.898Z", "recordedAt": "2026-10-08T15:27:37.909Z", "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "turnId": null, "participantId": "callee", "payload": { "atMs": 543.1958359999999, "type": "silence.soft", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "silenceId": "955be3ec-3f04-4177-8771-39dcbd4fc266", "durationMs": 256, "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "12e3fbe1-774f-4d6b-8c93-c7eae67fc10c", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 14, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T15:27:38.506Z", "recordedAt": "2026-10-08T15:27:38.530Z", "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "turnId": null, "participantId": "callee", "payload": { "atMs": 1151.2844719999994, "type": "silence.committed", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "silenceId": "955be3ec-3f04-4177-8771-39dcbd4fc266", "durationMs": 864, "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "3fe453c0-c2b5-4d9b-8221-5643fc1b0f41", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 15, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-08T15:27:38.858Z", "recordedAt": "2026-10-08T15:27:38.869Z", "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "turnId": null, "participantId": "callee", "payload": { "atMs": 1503.6181109999998, "type": "silence.opening", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "silenceId": "955be3ec-3f04-4177-8771-39dcbd4fc266", "durationMs": 1216, "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "912590a1-1e32-4517-ba9f-a89cd10cd33d", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 16, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:27:39.661Z", "recordedAt": "2026-10-08T15:27:39.670Z", "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "9b18537e-e07b-495a-b3d3-4869b372dd1b", "key": "recordings/61e374c0-5abd-4100-8489-00a9f1046d91/audio/caller/9b18537e-e07b-495a-b3d3-4869b372dd1b.wav", "bucket": "livekit-node-stage", "objectSha256": "da097cb61eca38d477d27a34f7a3541a3ee447dc81bf7b44647ef818c1a5d60c" }, "format": "pcm_s16le", "sha256": "067ffe8ac213a7137ed81a0be727158f54cbed3d3ae937fc8088dbf78f5af236", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "startedAt": "2026-10-08T15:27:37.641Z", "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "participantId": "callee" }, "audioId": "9b18537e-e07b-495a-b3d3-4869b372dd1b", "audio": { "id": "9b18537e-e07b-495a-b3d3-4869b372dd1b", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "067ffe8ac213a7137ed81a0be727158f54cbed3d3ae937fc8088dbf78f5af236", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/61e374c0-5abd-4100-8489-00a9f1046d91/audio/caller/9b18537e-e07b-495a-b3d3-4869b372dd1b.wav", "objectSha256": "da097cb61eca38d477d27a34f7a3541a3ee447dc81bf7b44647ef818c1a5d60c", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:27:39.643Z" } }, { "id": "8b584cf7-a717-4690-b244-3bc7065a8c7e", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 17, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:27:39.745Z", "recordedAt": "2026-10-08T15:27:39.752Z", "operationId": "385143b8-653c-45a1-941f-a2645dd19954", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "f3bfa9b0-0d8c-4131-9fcc-050de4725c8c", "key": "recordings/61e374c0-5abd-4100-8489-00a9f1046d91/audio/agent/f3bfa9b0-0d8c-4131-9fcc-050de4725c8c.wav", "bucket": "livekit-node-stage", "objectSha256": "add0d378d6641e402e695cc750399e82a05123d4c75ddfcc30c25a4f5db20e35" }, "format": "pcm_s16le", "sha256": "37506a501ee23c64136294e66a6ff29f57c9be8f5c991c5c0f70899c7aa5ab9a", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "startedAt": "2026-10-08T15:27:37.696Z", "operationId": "385143b8-653c-45a1-941f-a2645dd19954", "participantId": "agent" }, "audioId": "f3bfa9b0-0d8c-4131-9fcc-050de4725c8c", "audio": { "id": "f3bfa9b0-0d8c-4131-9fcc-050de4725c8c", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "37506a501ee23c64136294e66a6ff29f57c9be8f5c991c5c0f70899c7aa5ab9a", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/61e374c0-5abd-4100-8489-00a9f1046d91/audio/agent/f3bfa9b0-0d8c-4131-9fcc-050de4725c8c.wav", "objectSha256": "add0d378d6641e402e695cc750399e82a05123d4c75ddfcc30c25a4f5db20e35", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:27:39.729Z" } }, { "id": "83e3329d-1eb2-4a0f-abdd-c7dd28937cc9", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 18, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:27:41.656Z", "recordedAt": "2026-10-08T15:27:41.663Z", "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "afff5459-2aaf-4c7c-b819-d2859090cf7e", "key": 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} }, { "id": "d7fb8b4b-198e-41c1-9c6a-9b3b483cb4c0", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 20, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:27:43.661Z", "recordedAt": "2026-10-08T15:27:43.668Z", "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "32d1dbd6-e45d-4d41-955d-98c732df3f4b", "key": "recordings/61e374c0-5abd-4100-8489-00a9f1046d91/audio/caller/32d1dbd6-e45d-4d41-955d-98c732df3f4b.wav", "bucket": "livekit-node-stage", "objectSha256": "3a43fd166c0b4b6f1cf40f4d7ecf51e11868036478ecc1307319f92a4d63ec21" }, "format": "pcm_s16le", "sha256": "884eaf3e41ae7a09999ba7996b586c4dca1919a0ff2b843fc1694de45f7abe2d", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "startedAt": 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} }, { "id": "7d6163fc-c18b-414b-9bbc-e29d286650aa", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 24, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-08T15:27:46.797Z", "recordedAt": "2026-10-08T15:27:46.802Z", "operationId": "385143b8-653c-45a1-941f-a2645dd19954", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "operationId": "385143b8-653c-45a1-941f-a2645dd19954", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "4eb50ef7-d1d7-406e-8a34-9894afe8effa", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 25, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-08T15:27:46.808Z", "recordedAt": "2026-10-08T15:27:46.815Z", "operationId": null, "turnId": "d9d06c2c-9394-4a0a-8594-c13d58b171e2", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "turnId": "d9d06c2c-9394-4a0a-8594-c13d58b171e2", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "32917d0a-f69e-4950-9a08-4a1a33f4c1b7", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 26, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-08T15:27:46.817Z", "recordedAt": "2026-10-08T15:27:46.824Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "2697aed5-af98-4a35-8c91-db65f9be2c15", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 27, "layer": "L1", "type": "audio.recording.saved", "version": 1, 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"4934487a-9ed3-4e6c-9579-4897708c4648", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "68394a94a2b0604ca7682c2a0955458677e9100edfaac8d81b9fbec1acfc588a", "byteLength": 52800, "durationMs": 1100, "bucket": "livekit-node-stage", "key": "recordings/61e374c0-5abd-4100-8489-00a9f1046d91/audio/agent/4934487a-9ed3-4e6c-9579-4897708c4648.wav", "objectSha256": "9756cdd448dff3faaa8060c0356fdafb21295309821e050b120f61d185d43fe9", "objectByteLength": 52844, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:27:46.808Z" } }, { "id": "a61fae43-371c-45e4-ba73-cc953305cae0", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 28, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, "occurredAt": "2026-10-08T15:27:46.826Z", "recordedAt": "2026-10-08T15:27:46.839Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "name": "Credit card balance", "type": "dialog.goal.started", "callId": 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Hvala Vam na pozivu. Prijatan dan.", "type": "dialog.response.ready", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "turnId": "d4af644a-321e-4f74-ba32-41f7d4322f30", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "segmentIds": [ "268e0db2-10e6-41e3-ac1b-4eac36806852", "a7bf1134-62a9-460d-b629-e2738e3b639c", "4ad88bca-0702-438a-8769-0006ebd960f4" ] }, "audioId": null, "audio": null }, { "id": "e6390d79-cb6d-42c0-bffb-5383f25f0e17", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 183, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T15:28:31.573Z", "recordedAt": "2026-10-08T15:28:31.576Z", "operationId": null, "turnId": "d4af644a-321e-4f74-ba32-41f7d4322f30", "participantId": "callee", "payload": { "text": "Ne. Neću da vidim ovo. Ne mogu da pričam. Ajde, ćao.", "type": "dialog.answer_received", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "turnId": "d4af644a-321e-4f74-ba32-41f7d4322f30", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "segmentIds": [ "268e0db2-10e6-41e3-ac1b-4eac36806852", "a7bf1134-62a9-460d-b629-e2738e3b639c", "4ad88bca-0702-438a-8769-0006ebd960f4" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "6adc109d-36a5-424c-a417-1f2612a88d70", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 184, "layer": "L1", "type": "audio.playback.cancelled", "version": 1, "occurredAt": "2026-10-08T15:28:31.587Z", "recordedAt": "2026-10-08T15:28:31.591Z", "operationId": "0ee14ebf-521d-46c9-b681-f6ac13188539", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.cancelled", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "operationId": "0ee14ebf-521d-46c9-b681-f6ac13188539", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "59c0435e-58ce-453f-8737-aac757a7b6bf", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 185, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T15:28:31.594Z", "recordedAt": "2026-10-08T15:28:31.602Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "done", "terminal": { "reason": "declined" }, "fragments": [], "lastTurnId": "d4af644a-321e-4f74-ba32-41f7d4322f30", "jmbgAttempts": 1, "lastQuestion": "jmbg_retry", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "e4155240-1e90-40c6-829f-66e327042d8c", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 186, "layer": "DIALOG", "type": "dialog.termination.requested", "version": 1, "occurredAt": "2026-10-08T15:28:31.607Z", "recordedAt": "2026-10-08T15:28:31.610Z", "operationId": null, "turnId": "d4af644a-321e-4f74-ba32-41f7d4322f30", "participantId": null, "payload": { "type": "dialog.termination.requested", "cause": "guard", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "goalId": "aki.balance", "reason": "declined", "turnId": "d4af644a-321e-4f74-ba32-41f7d4322f30", "guardId": "declined", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "goalIndex": 0, "iteration": 6 }, "audioId": null, "audio": null }, { "id": "70741e36-c465-4d4d-b653-626219e4d40f", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 187, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:28:31.608Z", "recordedAt": "2026-10-08T15:28:31.617Z", "operationId": "0ee14ebf-521d-46c9-b681-f6ac13188539", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "0881f333-c92a-48e6-b14b-48684aa55bf7", "key": "recordings/61e374c0-5abd-4100-8489-00a9f1046d91/audio/agent/0881f333-c92a-48e6-b14b-48684aa55bf7.wav", "bucket": "livekit-node-stage", "objectSha256": "f8c614ead91c8ffdd78e4e28d9107663602950a38461681e71d2b6c5f3398f6b" }, "format": "pcm_s16le", "sha256": "18e7fcf5ab353059ea1fd6a068eaa9c29f2c98cadd444f718bc4657c5342886b", "channels": 1, "byteLength": 60614, "durationMs": 1262.7916666666667, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "startedAt": "2026-10-08T15:28:30.315Z", "operationId": "0ee14ebf-521d-46c9-b681-f6ac13188539", "participantId": "agent" }, "audioId": "0881f333-c92a-48e6-b14b-48684aa55bf7", "audio": { "id": "0881f333-c92a-48e6-b14b-48684aa55bf7", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "18e7fcf5ab353059ea1fd6a068eaa9c29f2c98cadd444f718bc4657c5342886b", "byteLength": 60614, "durationMs": 1262.7916666666667, "bucket": "livekit-node-stage", "key": "recordings/61e374c0-5abd-4100-8489-00a9f1046d91/audio/agent/0881f333-c92a-48e6-b14b-48684aa55bf7.wav", "objectSha256": "f8c614ead91c8ffdd78e4e28d9107663602950a38461681e71d2b6c5f3398f6b", "objectByteLength": 60658, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:28:31.593Z" } }, { "id": "40addd27-69d0-4093-b1ef-76edaa40e07b", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 188, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:28:31.613Z", "recordedAt": "2026-10-08T15:28:31.624Z", "operationId": null, "turnId": "d4af644a-321e-4f74-ba32-41f7d4322f30", "participantId": "agent", "payload": { "kind": "closing", "text": "U redu. Hvala Vam na pozivu. Prijatan dan.", "type": "dialog.turn.started", "callId": "61e374c0-5abd-4100-8489-00a9f1046d91", "turnId": "d4af644a-321e-4f74-ba32-41f7d4322f30", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "2d11a467-b69b-40fb-a7c0-717eade94283", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 189, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T15:28:31.626Z", "recordedAt": "2026-10-08T15:28:31.630Z", "operationId": "abf754e0-1cd9-4e40-b9d0-ac5401d36a52", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "U redu. Hvala Vam na pozivu. Prijatan dan.", "asset": { "id": "5c27072b-1b62-40fd-95ac-ac23b0a9203b", "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/5c27072b-1b62-40fd-95ac-ac23b0a9203b.wav", "bucket": "livekit-node-stage", "objectSha256": "e196a237ae1b3c0fa558cd0ac78ab36057a91d643302147713a19fc5f61cb4c0" }, "format": "pcm_s16le", "sha256": "27942672354912959267da52622df00a89620fa4d8fffaed27d39cfda67b1c14", "channels": 1, "byteLength": 145920, "durationMs": 3040, "sampleRate": 24000 }, "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "operationId": "abf754e0-1cd9-4e40-b9d0-ac5401d36a52", "participantId": "agent" }, "audioId": "5c27072b-1b62-40fd-95ac-ac23b0a9203b", "audio": { "id": "5c27072b-1b62-40fd-95ac-ac23b0a9203b", "name": "template:f7fe58fae147f14afa2682b14323a3f734031fdc75f0112c2e42cd6ffd9644fd", "text": "U redu. Hvala Vam na pozivu. 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"abf754e0-1cd9-4e40-b9d0-ac5401d36a52", "firstFrameAt": "2026-10-08T15:28:31.631Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "b5abfe2e-e590-4374-ba3b-b90ab3f822a5", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 191, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:28:31.655Z", "recordedAt": "2026-10-08T15:28:31.659Z", "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "70cf306a-1ddf-409e-a293-6450a71f1246", "key": "recordings/61e374c0-5abd-4100-8489-00a9f1046d91/audio/caller/70cf306a-1ddf-409e-a293-6450a71f1246.wav", "bucket": "livekit-node-stage", "objectSha256": "ab5c0d1ec603a88727fddbe7fddd29ed1c6a0acebf4a577996dccfeee3071975" }, "format": "pcm_s16le", "sha256": "269ff8fb01272cf96cedf893aa2bb0c202dfdc58a6e3c99a7556f5dff45ce576", "channels": 1, "byteLength": 96000, 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"layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:28:33.654Z", "recordedAt": "2026-10-08T15:28:33.660Z", "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "02448c81-7f53-4c47-be63-642409582bc1", "key": "recordings/61e374c0-5abd-4100-8489-00a9f1046d91/audio/caller/02448c81-7f53-4c47-be63-642409582bc1.wav", "bucket": "livekit-node-stage", "objectSha256": "881bffc4f51ec071f51cf7679ab9a2a2c6132814ffd881fd2ff07e836cbd265d" }, "format": "pcm_s16le", "sha256": "66aebda3c15f4acec0aa0151e1eb9da5734a6606631bb5a07346a023b67d0a4b", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "startedAt": "2026-10-08T15:28:31.651Z", "operationId": "5d7c2fc1-4815-443b-968a-08faa8b6f70c", "participantId": "callee" }, "audioId": 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"type": "audio.recording.saved", "audio": { "asset": { "id": "fc817eaf-af7c-4bc7-b6d1-104b76dbdb7e", "key": "recordings/61e374c0-5abd-4100-8489-00a9f1046d91/audio/agent/fc817eaf-af7c-4bc7-b6d1-104b76dbdb7e.wav", "bucket": "livekit-node-stage", "objectSha256": "a49c67ad15c4bdac217e6d94669cd050ac843743576fa466d14bd9fd72ee0472" }, "format": "pcm_s16le", "sha256": "eff24bfb55a8c55c43a26c69af0618fcfce9adbe78a225c4e324c40d2c1ec4b6", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "startedAt": "2026-10-08T15:28:31.631Z", "operationId": "abf754e0-1cd9-4e40-b9d0-ac5401d36a52", "participantId": "agent" }, "audioId": "fc817eaf-af7c-4bc7-b6d1-104b76dbdb7e", "audio": { "id": "fc817eaf-af7c-4bc7-b6d1-104b76dbdb7e", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "eff24bfb55a8c55c43a26c69af0618fcfce9adbe78a225c4e324c40d2c1ec4b6", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/61e374c0-5abd-4100-8489-00a9f1046d91/audio/agent/fc817eaf-af7c-4bc7-b6d1-104b76dbdb7e.wav", "objectSha256": "a49c67ad15c4bdac217e6d94669cd050ac843743576fa466d14bd9fd72ee0472", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:28:33.668Z" } }, { "id": "5d0a4dd2-558d-4a37-b177-50ef981c5c6e", "dialogId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "sequence": 194, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-08T15:28:34.972Z", "recordedAt": "2026-10-08T15:28:34.977Z", "operationId": "abf754e0-1cd9-4e40-b9d0-ac5401d36a52", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "d05b4335-4858-4e95-b28a-b4fd3dc96abb", "operationId": "abf754e0-1cd9-4e40-b9d0-ac5401d36a52", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "aa490bc9-e024-46e7-b8be-307abb147a81", "dialogId": 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Hvala Vam na pozivu. 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