{ "id": "5ef11dd1-991a-40a5-884a-1095c8043f1d", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "number": "+381643515959", "direction": "outbound", "room": "node-5ef11dd1-991a-40a5-884a-1095c8043f1d", "status": "ended", "sipCallId": "SCL_EQ6WHVt9HLxC", "sipStatus": "active", "createdAt": "2026-10-06T08:21:06.674Z", "updatedAt": "2026-10-06T08:21:49.928Z", "answeredAt": "2026-10-06T08:21:10.529Z", "endedAt": "2026-10-06T08:21:49.923Z", "endedReason": "not_found", "dialog": { "id": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "createdAt": "2026-10-06T08:21:06.674Z", "initialState": { "id": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381643515959", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan. 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Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 124, "historyStartedAt": "2026-10-06T08:21:06.674Z", "events": [ { "id": "45a36e78-850e-4f7a-8021-d7f4c2302c8c", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-06T08:21:06.650Z", "recordedAt": "2026-10-06T08:21:06.674Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-5ef11dd1-991a-40a5-884a-1095c8043f1d", "type": "call.created", "callId": "5ef11dd1-991a-40a5-884a-1095c8043f1d", "number": "+381643515959", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "d3ebcb14-9141-4772-8d78-d40da1552c78", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "sequence": 2, "layer": "CALL", "type": 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"recordedAt": "2026-10-06T08:21:10.534Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "5ef11dd1-991a-40a5-884a-1095c8043f1d", "sipCallId": "SCL_EQ6WHVt9HLxC", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "b10ffa66-ff4b-40e7-9f8f-d77a99f59d83", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-06T08:21:10.529Z", "recordedAt": "2026-10-06T08:21:10.537Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "5ef11dd1-991a-40a5-884a-1095c8043f1d" }, "audioId": null, "audio": null }, { "id": "ab9b941e-68ac-4b8e-98e3-fb346b00abed", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-06T08:21:11.649Z", "recordedAt": "2026-10-06T08:21:11.681Z", "operationId": "29d61a76-ecc4-4f18-9732-0117a9a3e177", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "operationId": "29d61a76-ecc4-4f18-9732-0117a9a3e177", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4dd184b1-9595-466b-b865-d63b7af1c8b5", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "sequence": 11, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-06T08:21:11.678Z", "recordedAt": "2026-10-06T08:21:11.691Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "5ef11dd1-991a-40a5-884a-1095c8043f1d", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5" }, "audioId": null, "audio": null }, { "id": "458b0a4a-418c-41be-b85d-69184cb1f20a", "dialogId": 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"type": "silence.committed", "sessionId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "silenceId": "53513844-d9c8-4815-b0a1-7280ab64f9ba", "durationMs": 1120, "operationId": "29d61a76-ecc4-4f18-9732-0117a9a3e177", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "aa553d9a-45ff-4017-be26-d9d3b433131b", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "sequence": 14, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-06T08:21:12.881Z", "recordedAt": "2026-10-06T08:21:12.886Z", "operationId": "29d61a76-ecc4-4f18-9732-0117a9a3e177", "turnId": null, "participantId": "callee", "payload": { "atMs": 1238.9298679999993, "type": "silence.opening", "sessionId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "silenceId": "53513844-d9c8-4815-b0a1-7280ab64f9ba", "durationMs": 1216, "operationId": "29d61a76-ecc4-4f18-9732-0117a9a3e177", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "cc11e17d-734f-4a1f-8aef-1e4e38a62ccb", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "sequence": 15, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-06T08:21:12.881Z", "recordedAt": "2026-10-06T08:21:12.894Z", "operationId": null, "turnId": "9f37f525-ae61-4307-b054-0532187d4c79", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "5ef11dd1-991a-40a5-884a-1095c8043f1d", "turnId": "9f37f525-ae61-4307-b054-0532187d4c79", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "ff641cd1-7887-4b78-91fb-a597cc4d3755", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "sequence": 16, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-06T08:21:12.898Z", "recordedAt": "2026-10-06T08:21:12.901Z", "operationId": "f0d30fb3-6496-49a2-8899-d29bdd1fa5aa", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. 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"type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-06T08:21:20.815Z", "recordedAt": "2026-10-06T08:21:20.824Z", "operationId": null, "turnId": "9f37f525-ae61-4307-b054-0532187d4c79", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "5ef11dd1-991a-40a5-884a-1095c8043f1d", "turnId": "9f37f525-ae61-4307-b054-0532187d4c79", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "1855c0e7-10a0-4063-841a-326ddd400280", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "sequence": 27, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-06T08:21:20.827Z", "recordedAt": "2026-10-06T08:21:20.832Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "5ef11dd1-991a-40a5-884a-1095c8043f1d", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "b49684cd-a1f1-4d40-8521-be545fd140dc", "dialogId": "6df38466-1a69-4436-a57d-bc7d7d94a4a5", "sequence": 28, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, 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