{ "id": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "number": "+38163402940", "direction": "inbound", "room": "phone-_+38163402940_Q7GqEk8GUfg3", "status": "ended", "sipCallId": "SCL_BzhiwRMKnBrB", "sipStatus": "active", "createdAt": "2026-10-08T08:39:18.172Z", "updatedAt": "2026-10-08T08:40:25.866Z", "answeredAt": "2026-10-08T08:39:19.031Z", "endedAt": "2026-10-08T08:40:25.861Z", "endedReason": "balance_closed", "dialog": { "id": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "createdAt": "2026-10-08T08:39:18.172Z", "initialState": { "id": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+38163402940", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "cf99d26baf37d50cbf25d44baae309743187ebd84aa6577453058c8ad86d7281", "channels": 1, "byteLength": 65280, "durationMs": 1360, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "f5711bc3b71283fe54f3f55888f39a01f8d8572a88ace724518964ac8b797e3e", "channels": 1, "byteLength": 426240, "durationMs": 8880, "sampleRate": 24000 } }, "prompts": { "system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 2000 } ] }, "definition": { "kind": "code", "options": { "latencyFiller": true, "speechProfile": { "speed": 1, "stability": 0.8, "similarityBoost": 0.8 }, "expectedReplyPool": true }, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v4_turbo", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 194, "historyStartedAt": "2026-10-08T08:39:18.172Z", "events": [ { "id": "a6061640-9128-4fce-b34d-7ac553de410f", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-08T08:39:18.045Z", "recordedAt": "2026-10-08T08:39:18.172Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_+38163402940_Q7GqEk8GUfg3", "type": "call.created", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "number": "+38163402940", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "c7d21a0b-a345-473d-bdc1-fe2fe5171e43", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-08T08:39:18.045Z", "recordedAt": "2026-10-08T08:39:18.172Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4" }, "audioId": null, "audio": null }, { "id": "aa3f4f57-6d82-46c0-8a44-f6539bf68424", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-08T08:39:18.045Z", "recordedAt": "2026-10-08T08:39:18.172Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce" }, "audioId": null, "audio": null }, { "id": "a247e2de-1242-4397-80e1-6be1526428c7", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 4, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-08T08:39:18.203Z", "recordedAt": "2026-10-08T08:39:18.215Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "2f396472-8312-4051-b396-bc7ecaea2b43", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T08:39:18.203Z", "recordedAt": "2026-10-08T08:39:18.220Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "sipCallId": "SCL_BzhiwRMKnBrB", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "6af2bca1-cdf9-4f50-a904-466d2e0fc168", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T08:39:19.031Z", "recordedAt": "2026-10-08T08:39:19.038Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "sipCallId": "SCL_BzhiwRMKnBrB", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "697abea8-9af7-4b80-aec2-cec362e5f852", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-08T08:39:19.031Z", "recordedAt": "2026-10-08T08:39:19.041Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4" }, "audioId": null, "audio": null }, { "id": "59271754-c3a3-41e9-9551-cb1fa9a63deb", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-08T08:39:19.044Z", "recordedAt": "2026-10-08T08:39:19.065Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "6a9c1038-6f19-460e-a255-6ed895cdd20e", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T08:39:19.064Z", "recordedAt": "2026-10-08T08:39:19.079Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce" }, "audioId": null, "audio": null }, { "id": "59f8e760-1249-4017-91a3-bb19a12afabb", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 10, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T08:39:19.395Z", "recordedAt": "2026-10-08T08:39:19.407Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "turnId": null, "participantId": "callee", "payload": { "atMs": 895.289925, "type": "silence.soft", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "silenceId": "2a4bfb72-859f-4301-a2c1-ae528fa2bbdb", "durationMs": 352, "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "6fdeb809-d9ce-4de5-9f17-fc07672b8843", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 11, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T08:39:20.163Z", "recordedAt": "2026-10-08T08:39:20.187Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "turnId": null, "participantId": "callee", "payload": { "atMs": 1663.289925, "type": "silence.committed", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "silenceId": "2a4bfb72-859f-4301-a2c1-ae528fa2bbdb", "durationMs": 1120, "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "7583631a-f1e9-40d3-ac55-6761a319f980", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 12, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-08T08:39:20.259Z", "recordedAt": "2026-10-08T08:39:20.267Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "turnId": null, "participantId": "callee", "payload": { "atMs": 1759.289925, "type": "silence.opening", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "silenceId": "2a4bfb72-859f-4301-a2c1-ae528fa2bbdb", "durationMs": 1216, "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "a366db24-a816-4d69-87de-6874aa4dcbe7", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 13, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T08:39:20.262Z", "recordedAt": "2026-10-08T08:39:20.276Z", "operationId": null, "turnId": "3bd488e9-da8c-4718-a004-52233ba9d853", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "turnId": "3bd488e9-da8c-4718-a004-52233ba9d853", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "2e0a6b51-27fe-48bb-aac9-5783d892ecbf", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 14, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T08:39:20.280Z", "recordedAt": "2026-10-08T08:39:20.284Z", "operationId": "91e85de9-9391-4de5-80e1-0ce0d87e71f0", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "f5711bc3b71283fe54f3f55888f39a01f8d8572a88ace724518964ac8b797e3e", "channels": 1, "byteLength": 426240, "durationMs": 8880, "sampleRate": 24000 }, "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "operationId": "91e85de9-9391-4de5-80e1-0ce0d87e71f0", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "d88cbd5d-43fa-41f5-b7f9-43b543f444ee", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 15, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T08:39:20.287Z", "recordedAt": "2026-10-08T08:39:20.296Z", "operationId": "91e85de9-9391-4de5-80e1-0ce0d87e71f0", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "operationId": "91e85de9-9391-4de5-80e1-0ce0d87e71f0", "firstFrameAt": "2026-10-08T08:39:20.286Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "8deef6ba-85dd-4d54-a46c-0bb2b9993e85", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 16, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T08:39:21.109Z", "recordedAt": "2026-10-08T08:39:21.116Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "737b509b-b020-4265-9c71-776b102761fa", "key": "recordings/585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4/audio/caller/737b509b-b020-4265-9c71-776b102761fa.wav", "bucket": "livekit-node-stage", "objectSha256": "6cb863cb709939429317dda252a7abd1dc28da4c0284e145018c764002de64a2" }, "format": "pcm_s16le", "sha256": "b6c0b17f112bd7b0d5da0ca94d05f0167d81d02652080fd26cf5fe963c625360", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "startedAt": 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} }, { "id": "463dd6bb-42b6-4c9f-9543-5229a9cfa627", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 24, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T08:39:29.057Z", "recordedAt": "2026-10-08T08:39:29.064Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "9f57d84f-a0d3-41f5-b1ee-42ae3f44f0be", "key": "recordings/585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4/audio/caller/9f57d84f-a0d3-41f5-b1ee-42ae3f44f0be.wav", "bucket": "livekit-node-stage", "objectSha256": "b52702cc187b5e307c0f4d1eecd859d042d41fb113bbde53c89aee8a9cf9990e" }, "format": "pcm_s16le", "sha256": "843e7fb7c76c14db1d9e093bb94d30feb5967ecc02ccda08ac67c8168bc69913", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "startedAt": 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Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. 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Raspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara. 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Raspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara. Da li želite da ponovim iznos?", "type": "dialog.response.ready", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "turnId": "ca35eba9-491e-41b5-8742-4b172341aecd", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "segmentIds": [ "c6495a6e-2e48-431b-b79d-fa464d36c526" ] }, "audioId": null, "audio": null }, { "id": "0122c1bf-dd49-4430-b9a3-0aaafa194955", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 138, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T08:40:03.944Z", "recordedAt": "2026-10-08T08:40:03.947Z", "operationId": null, "turnId": "ca35eba9-491e-41b5-8742-4b172341aecd", "participantId": "callee", "payload": { "text": "80, 32, 16.", "type": "dialog.answer_received", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "turnId": "ca35eba9-491e-41b5-8742-4b172341aecd", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "segmentIds": [ "c6495a6e-2e48-431b-b79d-fa464d36c526" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "e82a56de-5016-49ef-815c-baaac8a36710", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 139, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-10-08T08:40:03.950Z", "recordedAt": "2026-10-08T08:40:03.953Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "customer.jmbg", "value": "1209995803216", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce" }, "audioId": null, "audio": null }, { "id": "a1bcbd05-d505-4ded-a073-cd9629c2c8cb", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 140, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-10-08T08:40:03.955Z", "recordedAt": "2026-10-08T08:40:03.958Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "card.available", "value": "hiljadu petsto četrdeset dinara", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce" }, "audioId": null, "audio": null }, { "id": "459d7cc3-acce-4c56-82b8-854541bfc578", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 141, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T08:40:03.961Z", "recordedAt": "2026-10-08T08:40:03.965Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Luka", "phase": "offer", "prezime": "Nikolić", "foundJmbg": "1209995803216", "fragments": [], "lastTurnId": "ca35eba9-491e-41b5-8742-4b172341aecd", "jmbgAttempts": 0, "lastQuestion": "repeat_offer", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "c03ec19e-90f3-48ae-bf25-27875e36735a", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 142, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T08:40:03.967Z", "recordedAt": "2026-10-08T08:40:03.971Z", "operationId": null, "turnId": "ca35eba9-491e-41b5-8742-4b172341aecd", "participantId": "agent", "payload": { "kind": "response", "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara. Da li želite da ponovim iznos?", "type": "dialog.turn.started", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "turnId": "ca35eba9-491e-41b5-8742-4b172341aecd", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "16b7827b-65f0-4885-8b82-8efb239e6c20", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 143, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T08:40:03.974Z", "recordedAt": "2026-10-08T08:40:03.979Z", "operationId": "c3cedec0-eeab-4bcb-b01c-81095e3c487b", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara. Da li želite da ponovim iznos?", "asset": { "id": "8153ce41-af11-46b3-86ac-d9e8174aa623", "key": "recordings/585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4/generated/8153ce41-af11-46b3-86ac-d9e8174aa623.wav", "bucket": "livekit-node-stage", "objectSha256": "76b2e679ec9850b430f1662e4be999452462da2c042b20ee404d9600d94065eb" }, "format": "pcm_s16le", "sha256": "ec8317777b47d89c490ceb8b785f8d37a847fce7e6c0bdeef80395efe02ca6d2", "channels": 1, "byteLength": 460800, "durationMs": 9600, "sampleRate": 24000 }, "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "operationId": "c3cedec0-eeab-4bcb-b01c-81095e3c487b", "participantId": "agent" }, "audioId": "8153ce41-af11-46b3-86ac-d9e8174aa623", "audio": { "id": "8153ce41-af11-46b3-86ac-d9e8174aa623", "name": "agent-response", "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara. Da li želite da ponovim iznos?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "ec8317777b47d89c490ceb8b785f8d37a847fce7e6c0bdeef80395efe02ca6d2", "byteLength": 460800, "durationMs": 9600, "bucket": "livekit-node-stage", "key": "recordings/585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4/generated/8153ce41-af11-46b3-86ac-d9e8174aa623.wav", "objectSha256": "76b2e679ec9850b430f1662e4be999452462da2c042b20ee404d9600d94065eb", "objectByteLength": 460844, "mimeType": "audio/wav", "createdAt": "2026-10-08T08:40:03.920Z" } }, { "id": "11441004-4193-43c4-b2a0-b4de0766b07f", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 144, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T08:40:03.983Z", "recordedAt": "2026-10-08T08:40:03.989Z", "operationId": "c3cedec0-eeab-4bcb-b01c-81095e3c487b", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": 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"response", "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara. Da li želite da ponovim iznos?", "type": "dialog.turn.completed", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "turnId": "ca35eba9-491e-41b5-8742-4b172341aecd", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "931a3d79-3a28-47cf-abd0-5dc1dbc3b41c", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 156, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T08:40:13.904Z", "recordedAt": "2026-10-08T08:40:13.908Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Luka", "phase": "offer", "prezime": "Nikolić", "foundJmbg": "1209995803216", "fragments": [], "lastPhrase": "result", "interrupted": false, "jmbgAttempts": 0, "lastQuestion": "repeat_offer", "nameAttempts": 0, "offerDelivered": true, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": 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"durationMs": 1900, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "startedAt": "2026-10-08T08:40:11.982Z", "operationId": "c3cedec0-eeab-4bcb-b01c-81095e3c487b", "participantId": "agent" }, "audioId": "b81bd227-7397-45d3-aba0-52f757ede57e", "audio": { "id": "b81bd227-7397-45d3-aba0-52f757ede57e", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "e8012cb72ec8a17913e2894aded22f3f955264edaa97528bf8278789da91a90e", "byteLength": 91200, "durationMs": 1900, "bucket": "livekit-node-stage", "key": "recordings/585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4/audio/agent/b81bd227-7397-45d3-aba0-52f757ede57e.wav", "objectSha256": "c04a2f39378efcd5f4e973f314f3887663d461a57f6677fbf85bb0231317fcf9", "objectByteLength": 91244, "mimeType": "audio/wav", "createdAt": "2026-10-08T08:40:13.890Z" } }, { "id": "679c73d2-a60a-485a-8bcc-49a91de50d6c", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 158, 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"recordings/585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4/audio/caller/2d75a6e0-2e0e-404e-ac6b-b4f7cabffa29.wav", "bucket": "livekit-node-stage", "objectSha256": "fd51e4f5752eec9bd803ff1a3d9318476be9f78f5a8d0ec16a28d252a9a20e44" }, "format": "pcm_s16le", "sha256": "84a6d2685c0b9f61c164e518326a862465f3eebadce6d1167c48b45cf6f9c303", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "startedAt": "2026-10-08T08:40:13.060Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "participantId": "callee" }, "audioId": "2d75a6e0-2e0e-404e-ac6b-b4f7cabffa29", "audio": { "id": "2d75a6e0-2e0e-404e-ac6b-b4f7cabffa29", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "84a6d2685c0b9f61c164e518326a862465f3eebadce6d1167c48b45cf6f9c303", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4/audio/caller/2d75a6e0-2e0e-404e-ac6b-b4f7cabffa29.wav", "objectSha256": "fd51e4f5752eec9bd803ff1a3d9318476be9f78f5a8d0ec16a28d252a9a20e44", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T08:40:15.042Z" } }, { "id": "997ac215-aff9-4f70-9d89-62cac5cdaea3", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 160, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-08T08:40:15.220Z", "recordedAt": "2026-10-08T08:40:15.304Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "turnId": null, "participantId": "callee", "payload": { "atMs": 56720.731459999995, "type": "speech.stopped", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "silenceId": "8280e74a-3050-4c2e-85fe-2a53f28cd00a", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "fee44b5e-7889-4eca-982c-32c20a6742cc", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 161, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T08:40:15.572Z", "recordedAt": "2026-10-08T08:40:15.566Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "turnId": null, "participantId": "callee", "payload": { "atMs": 57072.731459999995, "type": "silence.soft", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "silenceId": "8280e74a-3050-4c2e-85fe-2a53f28cd00a", "durationMs": 352, "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f9d48cef-6cc7-4b6c-ad62-d15baa75b15a", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 162, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-08T08:40:15.737Z", "recordedAt": "2026-10-08T08:40:15.741Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "turnId": "d360429b-3c46-4151-8e26-0b6594adc974", "participantId": "callee", "payload": { "text": " Ponovi.", "type": "vtt.transcript.delta", "turnId": "d360429b-3c46-4151-8e26-0b6594adc974", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "1a29e9d3-c144-408f-b0bc-edfd1af64c17", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 163, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T08:40:15.744Z", "recordedAt": "2026-10-08T08:40:15.748Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "turnId": "d360429b-3c46-4151-8e26-0b6594adc974", "participantId": "callee", "payload": { "text": "Ponovi.", "type": "vtt.transcript.completed", "turnId": "d360429b-3c46-4151-8e26-0b6594adc974", "endedAt": "2026-10-08T08:40:15.220Z", "segmentId": "c8f55050-65e5-4f23-9789-a92957930f8f", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "startedAt": "2026-10-08T08:40:14.836Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f3f3e0ef-a729-45b0-8e95-3731254e9d97", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 164, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-10-08T08:40:15.751Z", "recordedAt": "2026-10-08T08:40:15.754Z", "operationId": null, "turnId": "6b598e63-004c-497a-86aa-9a4106179724", "participantId": null, "payload": { "text": "Ponovi.", "type": "dialog.response.preparing", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "turnId": "6b598e63-004c-497a-86aa-9a4106179724", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "segmentIds": [ "c8f55050-65e5-4f23-9789-a92957930f8f" ] }, "audioId": null, "audio": null }, { "id": "47e31297-4706-4e89-8e76-d0d428732914", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 165, "layer": "DIALOG", "type": "dialog.intent.matched", "version": 1, "occurredAt": 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Hvala Vam na pozivu. Prijatan dan.", "type": "ttv.started", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "operationId": "e1c08570-915b-41ee-a47b-49290a494de5", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "e6501b09-b24a-4676-b78f-40161749f1fa", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 167, "layer": "L1", "type": "ttv.first_byte", "version": 1, "occurredAt": "2026-10-08T08:40:15.958Z", "recordedAt": "2026-10-08T08:40:15.964Z", "operationId": "e1c08570-915b-41ee-a47b-49290a494de5", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.first_byte", "elapsedMs": 188.3761369999993, "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "operationId": "e1c08570-915b-41ee-a47b-49290a494de5", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "d9f29d57-dc6f-42eb-9dd4-46eabb0f3d14", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 168, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T08:40:16.340Z", "recordedAt": "2026-10-08T08:40:16.345Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "turnId": null, "participantId": "callee", "payload": { "atMs": 57840.731459999995, "type": "silence.committed", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "silenceId": "8280e74a-3050-4c2e-85fe-2a53f28cd00a", "durationMs": 1120, "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "2516a058-c186-4b2b-a46a-d9e6ba3e5887", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 169, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T08:40:17.055Z", "recordedAt": "2026-10-08T08:40:17.063Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "53f7403d-4bdf-44d8-913c-e67cba95c948", "key": "recordings/585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4/audio/caller/53f7403d-4bdf-44d8-913c-e67cba95c948.wav", "bucket": "livekit-node-stage", "objectSha256": "b35acf1fb283a1f021a2e6b494e15d6b43c8ede52c712cf66284ebc549900300" }, "format": "pcm_s16le", "sha256": "4b924b4044ad41ee63bc8e03c3ec765265415b492c0de86b394e02eb31d874ff", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "startedAt": "2026-10-08T08:40:15.060Z", "operationId": "b259a13c-2ab1-4e96-a4f9-b13a381fc3cc", "participantId": "callee" }, "audioId": "53f7403d-4bdf-44d8-913c-e67cba95c948", "audio": { "id": "53f7403d-4bdf-44d8-913c-e67cba95c948", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "4b924b4044ad41ee63bc8e03c3ec765265415b492c0de86b394e02eb31d874ff", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4/audio/caller/53f7403d-4bdf-44d8-913c-e67cba95c948.wav", "objectSha256": "b35acf1fb283a1f021a2e6b494e15d6b43c8ede52c712cf66284ebc549900300", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T08:40:17.041Z" } }, { "id": "b7eabff4-8a99-4437-aa50-a8f87679dc22", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 170, "layer": "L1", "type": "ttv.finished", "version": 1, "occurredAt": "2026-10-08T08:40:17.625Z", "recordedAt": "2026-10-08T08:40:17.629Z", "operationId": "e1c08570-915b-41ee-a47b-49290a494de5", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.finished", "sessionId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "operationId": "e1c08570-915b-41ee-a47b-49290a494de5", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "d4f8abd8-0a70-42b2-bb5d-99de35ae8a78", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 171, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-08T08:40:17.648Z", "recordedAt": "2026-10-08T08:40:17.652Z", "operationId": null, "turnId": "6b598e63-004c-497a-86aa-9a4106179724", "participantId": null, "payload": { "text": "Raspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara. Hvala Vam na pozivu. Prijatan dan.", "type": "dialog.response.ready", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "turnId": "6b598e63-004c-497a-86aa-9a4106179724", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "segmentIds": [ "c8f55050-65e5-4f23-9789-a92957930f8f" ] }, "audioId": null, "audio": null }, { "id": "e39d882d-d398-4e91-bd1a-032cb51df609", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 172, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T08:40:17.654Z", "recordedAt": "2026-10-08T08:40:17.659Z", "operationId": null, "turnId": "6b598e63-004c-497a-86aa-9a4106179724", "participantId": "callee", "payload": { "text": "Ponovi.", "type": "dialog.answer_received", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "turnId": "6b598e63-004c-497a-86aa-9a4106179724", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "segmentIds": [ "c8f55050-65e5-4f23-9789-a92957930f8f" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "de8b6bc2-0c32-4c35-b0fc-6bcf97c98930", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 173, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T08:40:17.661Z", "recordedAt": "2026-10-08T08:40:17.664Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Luka", "phase": "done", "prezime": "Nikolić", "terminal": { "reason": "balance_closed" }, "foundJmbg": "1209995803216", "fragments": [], "lastTurnId": "6b598e63-004c-497a-86aa-9a4106179724", "jmbgAttempts": 0, "lastQuestion": "repeat_offer", "nameAttempts": 0, "offerDelivered": true, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "498df9da-6d2e-4857-8b91-4347df51804f", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 174, "layer": "DIALOG", "type": "dialog.goal_achieved", "version": 1, "occurredAt": "2026-10-08T08:40:17.666Z", "recordedAt": "2026-10-08T08:40:17.669Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.goal_achieved", "callId": "585ca79a-6ff3-43ec-a3b4-7d3ba5c0a2c4", "reason": "balance_closed", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce" }, "audioId": null, "audio": null }, { "id": "67a636d2-e7c6-4a23-a8fb-2c3305d4c9bf", "dialogId": "e41f59fe-1d4c-47b4-8a6c-f54bc6b0b3ce", "sequence": 175, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T08:40:17.672Z", "recordedAt": "2026-10-08T08:40:17.674Z", "operationId": null, "turnId": "6b598e63-004c-497a-86aa-9a4106179724", "participantId": "agent", "payload": { "kind": "closing", "text": "Raspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara. 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