{ "id": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "number": "+381603022591", "direction": "outbound", "room": "node-53337e51-7e84-4442-82a8-adf1ebaf9ba1", "status": "ended", "sipCallId": "SCL_2z7Y6VPLxDqE", "sipStatus": "active", "createdAt": "2026-10-08T15:13:34.206Z", "updatedAt": "2026-10-08T15:14:50.440Z", "answeredAt": "2026-10-08T15:13:43.663Z", "endedAt": "2026-10-08T15:14:50.432Z", "endedReason": "silence", "dialog": { "id": "455f139d-c25a-4ee7-92e0-367be02dff46", "createdAt": "2026-10-08T15:13:34.206Z", "initialState": { "id": "455f139d-c25a-4ee7-92e0-367be02dff46", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": true } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@4", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "e51d232b40ce2167937b32b5d88b7b2d784fe31e46a95c39f52ee670a6b4c5c7", "channels": 1, "byteLength": 66720, "durationMs": 1390, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "asset": { "id": "c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14", "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14.wav", "bucket": "livekit-node-stage", "objectSha256": "8c1cd0de1174f56c5414956122a4441cd233b1e795963ae31993a437760e4aad" }, "format": "pcm_s16le", "sha256": "db0849f6367430473fea0cb5024eacd32d7226bef947bccdb70ef16641219a2c", "channels": 1, "byteLength": 430080, "durationMs": 8960, "sampleRate": 24000 } }, "prompts": { "system": "aik banka. 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"operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "sipCallId": "SCL_2z7Y6VPLxDqE", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "21944b63-438f-49d6-832b-9c7505c4224c", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-08T15:13:43.663Z", "recordedAt": "2026-10-08T15:13:43.672Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1" }, "audioId": null, "audio": null }, { "id": "47de1289-65d4-4ad6-98cf-1cb249811ecf", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-08T15:13:43.958Z", "recordedAt": "2026-10-08T15:13:43.980Z", "operationId": "7ff4f293-807b-4ff9-b163-e77e530cf65b", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "operationId": "7ff4f293-807b-4ff9-b163-e77e530cf65b", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "43f87ad4-7512-496c-a7c4-60f17294bec9", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 11, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T15:13:43.992Z", "recordedAt": "2026-10-08T15:13:44.001Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": true } }, "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46" }, "audioId": null, "audio": null }, { "id": "035ea342-c4a5-4873-ab8f-37213f298eff", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 12, "layer": "DIALOG", "type": 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Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "turnId": "5ea9da75-72b6-475c-93d3-6c702d578887", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "40cb7cad-be29-415a-afb9-eaa37d563445", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 13, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T15:13:44.021Z", "recordedAt": "2026-10-08T15:13:44.033Z", "operationId": "dd73829d-d20c-4f64-8834-a6bc8689c364", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "asset": { "id": "c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14", "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14.wav", "bucket": "livekit-node-stage", "objectSha256": "8c1cd0de1174f56c5414956122a4441cd233b1e795963ae31993a437760e4aad" }, "format": "pcm_s16le", "sha256": "db0849f6367430473fea0cb5024eacd32d7226bef947bccdb70ef16641219a2c", "channels": 1, "byteLength": 430080, "durationMs": 8960, "sampleRate": 24000 }, "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "operationId": "dd73829d-d20c-4f64-8834-a6bc8689c364", "participantId": "agent" }, "audioId": "c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14", "audio": { "id": "c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14", "name": "template:e31ec29888b9d5c984b7c3a4bcb71b158084413472eb4929d95f2a8bb3d31512", "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "db0849f6367430473fea0cb5024eacd32d7226bef947bccdb70ef16641219a2c", "byteLength": 430080, "durationMs": 8960, "bucket": "livekit-node-stage", "key": "template-values/elevenlabs-dc63dfa48d0ddb5d/c09a4b51-f6e5-4b24-9cf5-ab3ac996fe14.wav", "objectSha256": "8c1cd0de1174f56c5414956122a4441cd233b1e795963ae31993a437760e4aad", "objectByteLength": 430124, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:12:33.484Z" } }, { "id": "38202979-1d1f-45ea-82b6-893f80d0edaa", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 14, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T15:13:44.045Z", "recordedAt": "2026-10-08T15:13:44.056Z", "operationId": "dd73829d-d20c-4f64-8834-a6bc8689c364", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "operationId": 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"implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "3d2e3be9-a61a-4b0d-963a-5d07cc63fb5d", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 56, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:13:53.331Z", "recordedAt": "2026-10-08T15:13:53.340Z", "operationId": "0209bf06-8894-4803-8fca-16fa2c7d7c98", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "669aa50e-d232-41fa-8d8d-8bfdb6aa271a", "key": "recordings/53337e51-7e84-4442-82a8-adf1ebaf9ba1/audio/agent/669aa50e-d232-41fa-8d8d-8bfdb6aa271a.wav", "bucket": "livekit-node-stage", "objectSha256": "bf0827b7e2d9186d05d776deb74ee38464c8eeede7d0f63ad0d7b463d725caf1" }, "format": "pcm_s16le", "sha256": "65f7a92a4c53e6efc468471e34c40a747e1ab79fae8932e50d8ae3a437e03285", "channels": 1, "byteLength": 58560, "durationMs": 1220, "sampleRate": 24000 }, "speaker": "agent", "sessionId": 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"2026-10-08T15:13:53.985Z", "recordedAt": "2026-10-08T15:13:53.993Z", "operationId": "7ff4f293-807b-4ff9-b163-e77e530cf65b", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "1ee4d692-f006-4e39-b3c2-c1b7873d771b", "key": "recordings/53337e51-7e84-4442-82a8-adf1ebaf9ba1/audio/caller/1ee4d692-f006-4e39-b3c2-c1b7873d771b.wav", "bucket": "livekit-node-stage", "objectSha256": "92b23d802947bf18e3186c64b16fbdbf7d85597c1a2d54eb53f1adb451ee9519" }, "format": "pcm_s16le", "sha256": "cd0f0e170abf91a978b4789f758ac5062ea70b447c45cfd9568dda704563f353", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "startedAt": "2026-10-08T15:13:51.977Z", "operationId": "7ff4f293-807b-4ff9-b163-e77e530cf65b", "participantId": "callee" }, "audioId": "1ee4d692-f006-4e39-b3c2-c1b7873d771b", "audio": { "id": "1ee4d692-f006-4e39-b3c2-c1b7873d771b", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "cd0f0e170abf91a978b4789f758ac5062ea70b447c45cfd9568dda704563f353", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/53337e51-7e84-4442-82a8-adf1ebaf9ba1/audio/caller/1ee4d692-f006-4e39-b3c2-c1b7873d771b.wav", "objectSha256": "92b23d802947bf18e3186c64b16fbdbf7d85597c1a2d54eb53f1adb451ee9519", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:13:53.971Z" } }, { "id": "e684410f-f2b0-4533-9595-48e5818498e3", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 58, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:13:55.993Z", "recordedAt": "2026-10-08T15:13:56.001Z", "operationId": "7ff4f293-807b-4ff9-b163-e77e530cf65b", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": 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"key": "recordings/53337e51-7e84-4442-82a8-adf1ebaf9ba1/audio/caller/3ad268ee-6cc9-4160-9bf8-be0787c461e4.wav", "objectSha256": "04c9d459eb89c8e6dc890a828db46491717700ae19d267c3b8cd3a2434878ad1", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:13:55.971Z" } }, { "id": "a157ae3e-113c-4bbe-a2e9-5ca0f97d13c7", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 59, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:13:57.986Z", "recordedAt": "2026-10-08T15:13:57.993Z", "operationId": "7ff4f293-807b-4ff9-b163-e77e530cf65b", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "f032866f-7671-4681-adb4-805dca7891cc", "key": "recordings/53337e51-7e84-4442-82a8-adf1ebaf9ba1/audio/caller/f032866f-7671-4681-adb4-805dca7891cc.wav", "bucket": "livekit-node-stage", "objectSha256": "60b227a3f711f49004568825bcb799eefd50fdbcd5e201348b4ab5de495b2814" }, "format": "pcm_s16le", "sha256": "dfb5e80fc7e9ffe43d9889634424b689597adb5b85d6caffd705a0a391f48510", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "startedAt": "2026-10-08T15:13:55.977Z", "operationId": "7ff4f293-807b-4ff9-b163-e77e530cf65b", "participantId": "callee" }, "audioId": "f032866f-7671-4681-adb4-805dca7891cc", "audio": { "id": "f032866f-7671-4681-adb4-805dca7891cc", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "dfb5e80fc7e9ffe43d9889634424b689597adb5b85d6caffd705a0a391f48510", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/53337e51-7e84-4442-82a8-adf1ebaf9ba1/audio/caller/f032866f-7671-4681-adb4-805dca7891cc.wav", "objectSha256": "60b227a3f711f49004568825bcb799eefd50fdbcd5e201348b4ab5de495b2814", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:13:57.971Z" } }, { "id": "00720426-dc20-4092-98e0-dbc823cd8bbc", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 60, "layer": "DIALOG", "type": "dialog.silence", "version": 1, "occurredAt": "2026-10-08T15:13:58.336Z", "recordedAt": "2026-10-08T15:13:58.341Z", "operationId": null, "turnId": "4565dba7-fa0a-467a-ba52-28b15f50be56", "participantId": null, "payload": { "type": "dialog.silence", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "turnId": "4565dba7-fa0a-467a-ba52-28b15f50be56", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "durationMs": 5000 }, "audioId": null, "audio": null }, { "id": "cdc98036-e71c-42e2-87a0-3e0373ccade3", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 61, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-08T15:13:58.345Z", "recordedAt": "2026-10-08T15:13:58.353Z", "operationId": null, "turnId": "4565dba7-fa0a-467a-ba52-28b15f50be56", "participantId": null, "payload": { "text": "Da li ste još tu? Kako mogu da Vam pomognem?", "type": "dialog.response.ready", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "turnId": "4565dba7-fa0a-467a-ba52-28b15f50be56", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "segmentIds": [] }, "audioId": null, "audio": null }, { "id": "5be0b8d5-e053-413a-a8a6-44478cf26f8f", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 62, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T15:13:58.357Z", "recordedAt": "2026-10-08T15:13:58.361Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "opening", "fragments": [], "jmbgAttempts": 0, "lastQuestion": "help", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0, "silenceReminders": 1 }, "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "8c43daed-6078-4224-9758-be796e893925", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 63, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:13:58.364Z", "recordedAt": "2026-10-08T15:13:58.368Z", "operationId": null, "turnId": "4565dba7-fa0a-467a-ba52-28b15f50be56", "participantId": "agent", "payload": { "kind": "response", "text": "Da li ste još tu? Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "turnId": "4565dba7-fa0a-467a-ba52-28b15f50be56", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "ef59a4fe-acea-430c-9dd9-421f2a8939c4", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 64, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T15:13:58.370Z", "recordedAt": "2026-10-08T15:13:58.374Z", "operationId": "ae41ebd8-0915-4da0-a6f2-cb6097c45497", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Da li ste još tu? Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "a4a4f8364836aab252a4fd3799cbcc37fd840bb8b78e18b54de8f00e1cca43a1", "channels": 1, "byteLength": 116256, "durationMs": 2422, "sampleRate": 24000 }, "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "operationId": "ae41ebd8-0915-4da0-a6f2-cb6097c45497", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "2823ce05-ce04-4e98-8249-a60b7baff83e", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 65, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T15:13:58.377Z", "recordedAt": "2026-10-08T15:13:58.381Z", "operationId": "ae41ebd8-0915-4da0-a6f2-cb6097c45497", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "operationId": "ae41ebd8-0915-4da0-a6f2-cb6097c45497", "firstFrameAt": "2026-10-08T15:13:58.376Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "7f16cb3c-c379-4ce3-b28c-fe4661dc47ce", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 66, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:13:59.984Z", "recordedAt": "2026-10-08T15:13:59.989Z", "operationId": "7ff4f293-807b-4ff9-b163-e77e530cf65b", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "5886998c-28d5-4a27-9e3b-09cc36fd1cef", "key": "recordings/53337e51-7e84-4442-82a8-adf1ebaf9ba1/audio/caller/5886998c-28d5-4a27-9e3b-09cc36fd1cef.wav", "bucket": "livekit-node-stage", "objectSha256": "c4f8b549482a9e6d90aa6f7bd5b2798742c083b41ac4fd22e7a382b92be44407" }, "format": "pcm_s16le", "sha256": "5c4e1de52af5280c5b685fbe2ef790e54590d8125c181bb40f2e876835eea804", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "startedAt": 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"2026-10-08T15:14:00.439Z", "operationId": "ae41ebd8-0915-4da0-a6f2-cb6097c45497", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "3fdb81a7-31fc-404e-a309-5e17649ee88e", "key": "recordings/53337e51-7e84-4442-82a8-adf1ebaf9ba1/audio/agent/3fdb81a7-31fc-404e-a309-5e17649ee88e.wav", "bucket": "livekit-node-stage", "objectSha256": "1ab0aafd14d7c8864527ba17f730643f860a92fb551d98b829ad9254fe7e1ef1" }, "format": "pcm_s16le", "sha256": "d4ee0139f1131e8eb65e3894cc2b29eac92359192216b1ea292cbf8c3754b692", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "startedAt": "2026-10-08T15:13:58.376Z", "operationId": "ae41ebd8-0915-4da0-a6f2-cb6097c45497", "participantId": "agent" }, "audioId": "3fdb81a7-31fc-404e-a309-5e17649ee88e", "audio": { "id": "3fdb81a7-31fc-404e-a309-5e17649ee88e", "name": null, "text": null, "format": 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"Izvinite, nisam dobro razumela ceo ЈМБГ. Molim Vas, ponovite ga još jednom, cifru po cifru.", "type": "dialog.response.ready", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "turnId": "f47bf28f-1df3-4d29-a785-deace97d4606", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "segmentIds": [ "0c0b786e-6858-4e10-850f-bc0a70988b44" ] }, "audioId": null, "audio": null }, { "id": "8d344f2b-240e-4bd4-bcd0-70d160d73c64", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 80, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T15:14:04.809Z", "recordedAt": "2026-10-08T15:14:04.816Z", "operationId": "7ff4f293-807b-4ff9-b163-e77e530cf65b", "turnId": null, "participantId": "callee", "payload": { "atMs": 20856.465932, "type": "silence.committed", "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "silenceId": "013522a2-d0e7-4dab-9d70-8b79f37f1c7d", "durationMs": 864, "operationId": "7ff4f293-807b-4ff9-b163-e77e530cf65b", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "98bddb98-fe10-4eff-b25f-c1bc8d86944c", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 81, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T15:14:04.812Z", "recordedAt": "2026-10-08T15:14:04.821Z", "operationId": null, "turnId": "f47bf28f-1df3-4d29-a785-deace97d4606", "participantId": "callee", "payload": { "text": "I.", "type": "dialog.answer_received", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "turnId": "f47bf28f-1df3-4d29-a785-deace97d4606", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "segmentIds": [ "0c0b786e-6858-4e10-850f-bc0a70988b44" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "9ae76afc-fb35-4cb6-8396-6e1e217a7d1f", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 82, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T15:14:04.822Z", "recordedAt": "2026-10-08T15:14:04.826Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "jmbg", "fragments": [], "lastTurnId": "f47bf28f-1df3-4d29-a785-deace97d4606", "jmbgAttempts": 1, "lastQuestion": "jmbg_retry", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "db64ed02-b97a-476b-948d-74bb03deeeba", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 83, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:14:04.829Z", "recordedAt": "2026-10-08T15:14:04.832Z", "operationId": null, "turnId": "f47bf28f-1df3-4d29-a785-deace97d4606", "participantId": "agent", "payload": { "kind": "response", "text": "Izvinite, nisam dobro razumela ceo ЈМБГ. 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"key": "recordings/53337e51-7e84-4442-82a8-adf1ebaf9ba1/audio/caller/32fea87a-615e-4dc1-b27d-779b40f99fa4.wav", "objectSha256": "c8b0cdd46a63e16b0bdd926004d6d07ff98533035a2f0c034016e41c526a31e9", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:14:15.971Z" } }, { "id": "25999a1b-f6ec-4ae9-a8fb-ef8a9e2ffd7e", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 99, "layer": "DIALOG", "type": "dialog.silence", "version": 1, "occurredAt": "2026-10-08T15:14:17.620Z", "recordedAt": "2026-10-08T15:14:17.624Z", "operationId": null, "turnId": "799412b9-b470-42e3-97c5-c8e9fea85cda", "participantId": null, "payload": { "type": "dialog.silence", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "turnId": "799412b9-b470-42e3-97c5-c8e9fea85cda", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "durationMs": 5000 }, "audioId": null, "audio": null }, { "id": "be6eba0f-1cd3-417c-9c9b-1296ab0834c3", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 100, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-08T15:14:17.626Z", "recordedAt": "2026-10-08T15:14:17.629Z", "operationId": null, "turnId": "799412b9-b470-42e3-97c5-c8e9fea85cda", "participantId": null, "payload": { "text": "Da li ste još tu? Izvinite, nisam dobro razumela ceo ЈМБГ. Molim Vas, ponovite ga još jednom, cifru po cifru.", "type": "dialog.response.ready", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "turnId": "799412b9-b470-42e3-97c5-c8e9fea85cda", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "segmentIds": [] }, "audioId": null, "audio": null }, { "id": "4ed9dc97-e4b2-4e4a-90a5-2bcce8187067", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 101, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T15:14:17.631Z", "recordedAt": "2026-10-08T15:14:17.635Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "jmbg", "fragments": [], "jmbgAttempts": 1, "lastQuestion": "jmbg_retry", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0, "silenceReminders": 1 }, "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "d6a456b1-50b4-4234-a42d-a8b8c6c18ca9", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 102, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:14:17.637Z", "recordedAt": "2026-10-08T15:14:17.640Z", "operationId": null, "turnId": "799412b9-b470-42e3-97c5-c8e9fea85cda", "participantId": "agent", "payload": { "kind": "response", "text": "Da li ste još tu? Izvinite, nisam dobro razumela ceo ЈМБГ. Molim Vas, ponovite ga još jednom, cifru po cifru.", "type": "dialog.turn.started", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "turnId": "799412b9-b470-42e3-97c5-c8e9fea85cda", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "1159c692-ed30-43cd-be70-a6cac8beb753", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 103, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T15:14:17.643Z", "recordedAt": "2026-10-08T15:14:17.645Z", "operationId": "676e7f6f-8652-45ca-a828-6f267090a24d", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Da li ste još tu? Izvinite, nisam dobro razumela ceo ЈМБГ. Molim Vas, ponovite ga još jednom, cifru po cifru.", "format": "pcm_s16le", "sha256": "76c9317aad166c39650f9f94c69f6c1d1a38f866f154d7b8be39f3be18469785", "channels": 1, "byteLength": 400416, "durationMs": 8342, "sampleRate": 24000 }, "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "operationId": "676e7f6f-8652-45ca-a828-6f267090a24d", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "0416898a-bfc8-4d46-ab57-0f158d8573f7", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 104, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T15:14:17.647Z", "recordedAt": "2026-10-08T15:14:17.652Z", "operationId": "676e7f6f-8652-45ca-a828-6f267090a24d", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "operationId": "676e7f6f-8652-45ca-a828-6f267090a24d", "firstFrameAt": "2026-10-08T15:14:17.647Z", "participantId": "agent" }, 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"startedAt": "2026-10-08T15:14:15.977Z", "operationId": "7ff4f293-807b-4ff9-b163-e77e530cf65b", "participantId": "callee" }, "audioId": "d5756d65-d22a-435b-bc4b-ab4df249a9c0", "audio": { "id": "d5756d65-d22a-435b-bc4b-ab4df249a9c0", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "fabd20968df1867a2aadd3450486d1de97f7b1abb7bf924d4c1619a73d226011", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/53337e51-7e84-4442-82a8-adf1ebaf9ba1/audio/caller/d5756d65-d22a-435b-bc4b-ab4df249a9c0.wav", "objectSha256": "62b8f268c08c90085e351352bf8c2c6454d7fae5fce52a4116636a861fbb9912", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:14:17.972Z" } }, { "id": "7472759e-f2f0-4c72-a6d5-303b6228fa07", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 106, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:14:19.700Z", "recordedAt": 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Izvinite, nisam dobro razumela ceo ЈМБГ. Molim Vas, ponovite ga još jednom, cifru po cifru.", "type": "dialog.turn.completed", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "turnId": "799412b9-b470-42e3-97c5-c8e9fea85cda", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "8a5c8805-04fb-4d01-a278-d576419e710d", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 116, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:14:26.328Z", "recordedAt": "2026-10-08T15:14:26.333Z", "operationId": "676e7f6f-8652-45ca-a828-6f267090a24d", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "546ef658-84ba-4d44-b95b-c09bffa32930", "key": "recordings/53337e51-7e84-4442-82a8-adf1ebaf9ba1/audio/agent/546ef658-84ba-4d44-b95b-c09bffa32930.wav", "bucket": "livekit-node-stage", "objectSha256": "e21190754698014632b7da2db4555276245764a5a4d5f56403c38ba7847fc7dc" 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Izvinite, nisam dobro razumela ceo ЈМБГ. Molim Vas, ponovite ga još jednom, cifru po cifru.", "type": "dialog.response.ready", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "turnId": "35cc3621-4943-4811-b4aa-4b393315ae48", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "segmentIds": [] }, "audioId": null, "audio": null }, { "id": "30015748-b7a2-4251-b160-bf78bcf1e766", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 121, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T15:14:31.341Z", "recordedAt": "2026-10-08T15:14:31.343Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "jmbg", "fragments": [], "jmbgAttempts": 1, "lastQuestion": "jmbg_retry", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0, "silenceReminders": 2 }, "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "e7bb46da-a6fa-4d32-b9ac-0ab7be646b7a", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 122, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:14:31.346Z", "recordedAt": "2026-10-08T15:14:31.348Z", "operationId": null, "turnId": "35cc3621-4943-4811-b4aa-4b393315ae48", "participantId": "agent", "payload": { "kind": "response", "text": "Da li me čujete? Izvinite, nisam dobro razumela ceo ЈМБГ. Molim Vas, ponovite ga još jednom, cifru po cifru.", "type": "dialog.turn.started", "callId": "53337e51-7e84-4442-82a8-adf1ebaf9ba1", "turnId": "35cc3621-4943-4811-b4aa-4b393315ae48", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "8d8ec5fe-54ed-4c9e-bfea-ae409b476950", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 123, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T15:14:31.351Z", "recordedAt": "2026-10-08T15:14:31.355Z", "operationId": "e6ea112b-229d-4c7a-a4f8-6fd442e406b7", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Da li me čujete? Izvinite, nisam dobro razumela ceo ЈМБГ. Molim Vas, ponovite ga još jednom, cifru po cifru.", "format": "pcm_s16le", "sha256": "63f8bf55efc25be2b6ea5c3388df89eb6f263b78ab82d1d3b9b3ae1f7e3aa3c3", "channels": 1, "byteLength": 399936, "durationMs": 8332, "sampleRate": 24000 }, "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "operationId": "e6ea112b-229d-4c7a-a4f8-6fd442e406b7", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "ca36e627-d2ef-41a1-9e2e-67b1473f790a", "dialogId": "455f139d-c25a-4ee7-92e0-367be02dff46", "sequence": 124, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T15:14:31.357Z", "recordedAt": "2026-10-08T15:14:31.361Z", "operationId": "e6ea112b-229d-4c7a-a4f8-6fd442e406b7", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "455f139d-c25a-4ee7-92e0-367be02dff46", "operationId": "e6ea112b-229d-4c7a-a4f8-6fd442e406b7", "firstFrameAt": "2026-10-08T15:14:31.356Z", "participantId": "agent" }, 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Izvinite, nisam dobro razumela ceo ЈМБГ. 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