{ "id": "47521495-7e1a-4cd2-a458-298f023e7ef2", "dialogId": "df581b81-8489-411b-9537-acac4e9da018", "number": "+381643515959", "direction": "outbound", "room": "node-47521495-7e1a-4cd2-a458-298f023e7ef2", "status": "ended", "sipCallId": "SCL_CTGtjw66x8hC", "sipStatus": "active", "createdAt": "2026-10-06T08:18:46.232Z", "updatedAt": "2026-10-06T08:20:23.740Z", "answeredAt": "2026-10-06T08:18:52.395Z", "endedAt": "2026-10-06T08:20:23.738Z", "endedReason": "Agent execution failed", "dialog": { "id": "df581b81-8489-411b-9537-acac4e9da018", "createdAt": "2026-10-06T08:18:46.232Z", "initialState": { "id": "df581b81-8489-411b-9537-acac4e9da018", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381643515959", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan. 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Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 261, "historyStartedAt": "2026-10-06T08:18:46.232Z", "events": [ { "id": "f7f43ffe-4eff-41a4-935d-81fe6b383ad0", "dialogId": "df581b81-8489-411b-9537-acac4e9da018", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-06T08:18:46.205Z", "recordedAt": "2026-10-06T08:18:46.232Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-47521495-7e1a-4cd2-a458-298f023e7ef2", "type": "call.created", "callId": "47521495-7e1a-4cd2-a458-298f023e7ef2", "number": "+381643515959", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "2aa3f671-348c-4540-9cdd-6b69bbe090ac", "dialogId": "df581b81-8489-411b-9537-acac4e9da018", "sequence": 2, "layer": "CALL", "type": 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"recordedAt": "2026-10-06T08:18:52.401Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "47521495-7e1a-4cd2-a458-298f023e7ef2", "sipCallId": "SCL_CTGtjw66x8hC", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "4a330fbd-832a-42e0-83bb-2a3c7a1cb28b", "dialogId": "df581b81-8489-411b-9537-acac4e9da018", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-06T08:18:52.395Z", "recordedAt": "2026-10-06T08:18:52.403Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "47521495-7e1a-4cd2-a458-298f023e7ef2" }, "audioId": null, "audio": null }, { "id": "0db2cfb2-cfaf-445b-8009-be667d594d83", "dialogId": "df581b81-8489-411b-9537-acac4e9da018", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-06T08:18:52.541Z", "recordedAt": "2026-10-06T08:18:52.570Z", "operationId": 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Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "47521495-7e1a-4cd2-a458-298f023e7ef2", "turnId": "d1bd817b-18f5-4226-a8a5-b53d079f26f9", "dialogId": "df581b81-8489-411b-9537-acac4e9da018", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "c4b39410-bf84-4788-915e-3b0613f060ee", "dialogId": "df581b81-8489-411b-9537-acac4e9da018", "sequence": 32, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-06T08:19:02.028Z", "recordedAt": "2026-10-06T08:19:02.034Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "47521495-7e1a-4cd2-a458-298f023e7ef2", "dialogId": "df581b81-8489-411b-9537-acac4e9da018", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "48ed238a-c75b-450b-8a73-3874426d88bf", "dialogId": "df581b81-8489-411b-9537-acac4e9da018", "sequence": 33, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, 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