{ "id": "4021a601-90ef-4342-bf20-e51c6f250bd5", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "number": "+381642808614", "direction": "inbound", "room": "phone-_+381642808614_9EpqD2qxtDcj", "status": "ended", "sipCallId": "SCL_ZTQaEXw4aSye", "sipStatus": "active", "createdAt": "2026-10-08T11:52:31.459Z", "updatedAt": "2026-10-08T11:54:46.316Z", "answeredAt": "2026-10-08T11:52:32.344Z", "endedAt": "2026-10-08T11:54:46.311Z", "endedReason": "jmbg_failed", "dialog": { "id": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "createdAt": "2026-10-08T11:52:31.459Z", "initialState": { "id": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381642808614", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "e1dd897fe713cde04507c28736f6019d12d5073a498c2951324f44da3acc2fe8", "channels": 1, "byteLength": 64800, "durationMs": 1350, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "f1ecb9459d34ad710eb678239a56d8fffac13e3cbd669b07d11d972beec2a12b", "channels": 1, "byteLength": 426240, "durationMs": 8880, "sampleRate": 24000 } }, "prompts": { "system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 2000 } ] }, "definition": { "kind": "code", "options": { "latencyFiller": true, "speechProfile": { "speed": 1, "stability": 0.8, "similarityBoost": 0.8 }, "expectedReplyPool": true }, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v4_turbo", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 433, "historyStartedAt": "2026-10-08T11:52:31.459Z", "events": [ { "id": "195cfa0a-b342-4d2c-83fb-1c890c60ff9b", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-08T11:52:31.317Z", "recordedAt": "2026-10-08T11:52:31.459Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_+381642808614_9EpqD2qxtDcj", "type": "call.created", "callId": "4021a601-90ef-4342-bf20-e51c6f250bd5", "number": "+381642808614", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "66f71a65-4138-4d57-b9c0-9c9d7b0c78b1", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-08T11:52:31.317Z", 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"participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "a37362a0-7ce3-4373-b19b-252905b677fa", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T11:52:32.376Z", "recordedAt": "2026-10-08T11:52:32.389Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "4021a601-90ef-4342-bf20-e51c6f250bd5", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75" }, "audioId": null, "audio": null }, { "id": "b06a9b0c-ee13-4965-9473-1354c7494313", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 10, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T11:52:32.708Z", "recordedAt": "2026-10-08T11:52:32.725Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "turnId": null, "participantId": "callee", "payload": { "atMs": 899.0365750000001, "type": "silence.soft", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "silenceId": "bd0a8b49-9858-45f7-9626-a4fc27ff13f3", "durationMs": 352, "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "cb466652-abfa-4db5-a70f-fe26f4a1399a", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 11, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T11:52:33.476Z", "recordedAt": "2026-10-08T11:52:33.502Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "turnId": null, "participantId": "callee", "payload": { "atMs": 1667.173871, "type": "silence.committed", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "silenceId": "bd0a8b49-9858-45f7-9626-a4fc27ff13f3", "durationMs": 1120, "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "05f79282-8f75-4409-8d0c-e44638b47e55", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 12, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-08T11:52:33.572Z", "recordedAt": "2026-10-08T11:52:33.581Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "turnId": null, "participantId": "callee", "payload": { "atMs": 1763.173871, "type": "silence.opening", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "silenceId": "bd0a8b49-9858-45f7-9626-a4fc27ff13f3", "durationMs": 1216, "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "bca1ed91-fc01-479e-a5b8-008f820f4cc4", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 13, "layer": "DIALOG", "type": 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Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "4021a601-90ef-4342-bf20-e51c6f250bd5", "turnId": "30449303-5d75-499c-bb64-f820beabcaea", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "00a3fb4b-2404-4692-b482-409e3e8e005f", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 14, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T11:52:33.592Z", "recordedAt": "2026-10-08T11:52:33.596Z", "operationId": "5800e969-79d2-45fe-8560-0f2e32ef322a", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "f1ecb9459d34ad710eb678239a56d8fffac13e3cbd669b07d11d972beec2a12b", "channels": 1, "byteLength": 426240, "durationMs": 8880, "sampleRate": 24000 }, "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "operationId": "5800e969-79d2-45fe-8560-0f2e32ef322a", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "8c62c7b7-b21f-4a2a-a7ff-07291513a6c0", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 15, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T11:52:33.601Z", "recordedAt": "2026-10-08T11:52:33.611Z", "operationId": "5800e969-79d2-45fe-8560-0f2e32ef322a", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "operationId": "5800e969-79d2-45fe-8560-0f2e32ef322a", "firstFrameAt": "2026-10-08T11:52:33.600Z", "participantId": "agent" }, "audioId": null, "audio": 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"text": "Zdravo, Aki. Zdravo, halo, Aki. Akice?", "type": "vtt.transcript.delta", "turnId": "880eaddd-cfb8-4e54-9dd3-36c88446fc0d", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "14e10f3d-b1b6-4231-baf2-fc90281f203e", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 34, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T11:52:42.067Z", "recordedAt": "2026-10-08T11:52:42.071Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "turnId": "880eaddd-cfb8-4e54-9dd3-36c88446fc0d", "participantId": "callee", "payload": { "text": "Zdravo, Aki. Zdravo, halo, Aki. Akice?", "type": "vtt.transcript.completed", "turnId": "880eaddd-cfb8-4e54-9dd3-36c88446fc0d", "endedAt": "2026-10-08T11:52:41.580Z", "segmentId": "a4f4949f-c8ad-4946-80ed-090def61e768", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "startedAt": "2026-10-08T11:52:38.220Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "e508faed-3b86-40ae-94c8-6d0193698fa3", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 35, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:52:42.375Z", "recordedAt": "2026-10-08T11:52:42.382Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "01e3cda1-3f3c-4f2c-9f6d-a3f551a96cdb", "key": "recordings/4021a601-90ef-4342-bf20-e51c6f250bd5/audio/caller/01e3cda1-3f3c-4f2c-9f6d-a3f551a96cdb.wav", "bucket": "livekit-node-stage", "objectSha256": "26f2d726e32592be6d8afd6ad4fd264cda112712ec771bd3a44b8a506c3b69d0" }, "format": "pcm_s16le", "sha256": "91f1acf62024d0fe1228bb266336723fe72b2f97c65c1edcba53a22e9b9f33ed", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "startedAt": "2026-10-08T11:52:40.364Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "participantId": "callee" }, "audioId": "01e3cda1-3f3c-4f2c-9f6d-a3f551a96cdb", "audio": { "id": "01e3cda1-3f3c-4f2c-9f6d-a3f551a96cdb", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "91f1acf62024d0fe1228bb266336723fe72b2f97c65c1edcba53a22e9b9f33ed", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/4021a601-90ef-4342-bf20-e51c6f250bd5/audio/caller/01e3cda1-3f3c-4f2c-9f6d-a3f551a96cdb.wav", "objectSha256": "26f2d726e32592be6d8afd6ad4fd264cda112712ec771bd3a44b8a506c3b69d0", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:52:42.356Z" } }, { "id": "5c0a6651-cd26-4c6e-b018-39a62126f669", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 36, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T11:52:42.700Z", "recordedAt": "2026-10-08T11:52:42.702Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "turnId": null, "participantId": "callee", "payload": { "atMs": 10891.604452, "type": "silence.committed", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "silenceId": "3f3dfc96-9cd7-4ad4-b396-0cfd2d4567d7", "durationMs": 1120, "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "c3abc3aa-7fc2-429e-beb7-d0576265db75", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 37, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-08T11:52:42.781Z", "recordedAt": "2026-10-08T11:52:42.785Z", "operationId": "5800e969-79d2-45fe-8560-0f2e32ef322a", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "operationId": "5800e969-79d2-45fe-8560-0f2e32ef322a", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "c50b69f7-1cb4-4f93-b910-8f1c5dfe3d68", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 38, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-08T11:52:42.791Z", "recordedAt": "2026-10-08T11:52:42.800Z", "operationId": null, "turnId": "30449303-5d75-499c-bb64-f820beabcaea", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "4021a601-90ef-4342-bf20-e51c6f250bd5", "turnId": "30449303-5d75-499c-bb64-f820beabcaea", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "1d7d0558-522c-417f-abee-ce791c44c5df", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 39, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-08T11:52:42.802Z", "recordedAt": "2026-10-08T11:52:42.809Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "4021a601-90ef-4342-bf20-e51c6f250bd5", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "1ae82d5b-e2f4-4007-a31c-83d4b09c126c", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 40, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:52:42.806Z", "recordedAt": "2026-10-08T11:52:42.817Z", "operationId": "5800e969-79d2-45fe-8560-0f2e32ef322a", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "8aee9f39-ffe1-4caa-b4d5-2f59fe6212fe", "key": "recordings/4021a601-90ef-4342-bf20-e51c6f250bd5/audio/agent/8aee9f39-ffe1-4caa-b4d5-2f59fe6212fe.wav", "bucket": "livekit-node-stage", "objectSha256": "cf008b63e6f9da14e9c1c7ce3cdebcc92d91c323e20f98357a96ff1f69f6bc8d" }, "format": "pcm_s16le", "sha256": "eb1e0a99d143c20baf0c45fc7e453744ffd5067ffe0988999621549cc088d64a", "channels": 1, "byteLength": 56640, "durationMs": 1180, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "startedAt": "2026-10-08T11:52:41.600Z", "operationId": "5800e969-79d2-45fe-8560-0f2e32ef322a", "participantId": "agent" }, "audioId": "8aee9f39-ffe1-4caa-b4d5-2f59fe6212fe", "audio": { "id": "8aee9f39-ffe1-4caa-b4d5-2f59fe6212fe", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "eb1e0a99d143c20baf0c45fc7e453744ffd5067ffe0988999621549cc088d64a", "byteLength": 56640, "durationMs": 1180, "bucket": "livekit-node-stage", "key": "recordings/4021a601-90ef-4342-bf20-e51c6f250bd5/audio/agent/8aee9f39-ffe1-4caa-b4d5-2f59fe6212fe.wav", "objectSha256": "cf008b63e6f9da14e9c1c7ce3cdebcc92d91c323e20f98357a96ff1f69f6bc8d", "objectByteLength": 56684, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:52:42.791Z" } }, { "id": "6067ede9-4e18-4d66-8e8d-634d6ed71143", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 41, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, "occurredAt": "2026-10-08T11:52:42.812Z", "recordedAt": "2026-10-08T11:52:42.822Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "name": "Credit card balance", "type": "dialog.goal.started", "callId": "4021a601-90ef-4342-bf20-e51c6f250bd5", "goalId": "aki.balance", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "goalIndex": 0 }, "audioId": null, "audio": null }, { "id": "0d028de9-b5fa-4224-8c10-07eb63da78a1", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 42, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T11:52:42.824Z", "recordedAt": "2026-10-08T11:52:42.828Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "opening", "fragments": [], "jmbgAttempts": 0, "lastQuestion": "help", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0, "greetingInterrupted": false }, "callId": "4021a601-90ef-4342-bf20-e51c6f250bd5", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "a92cef45-ef89-47cf-b3ec-6f69f55b7922", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 43, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-10-08T11:52:42.836Z", "recordedAt": "2026-10-08T11:52:42.842Z", "operationId": null, "turnId": "db3bd738-007a-4dc6-80e1-3586dcf00081", "participantId": null, "payload": { "text": "Zdravo, Aki. Zdravo, halo, Aki. Akice?", "type": "dialog.response.preparing", "callId": "4021a601-90ef-4342-bf20-e51c6f250bd5", "turnId": "db3bd738-007a-4dc6-80e1-3586dcf00081", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "segmentIds": [ "a4f4949f-c8ad-4946-80ed-090def61e768" ] }, "audioId": null, "audio": null }, { "id": "19623e0a-4239-4d1d-a4be-2432cef48d85", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 44, "layer": "L1", "type": "regression.started", "version": 1, "occurredAt": "2026-10-08T11:52:42.846Z", "recordedAt": "2026-10-08T11:52:42.850Z", "operationId": "1b32059b-4fb1-400b-925c-d4800affe370", "turnId": "db3bd738-007a-4dc6-80e1-3586dcf00081", "participantId": "agent", "payload": { "type": "regression.started", "goalId": "aki.balance", "turnId": "db3bd738-007a-4dc6-80e1-3586dcf00081", "purpose": "goal_regression", "provider": "openai", "goalIndex": 0, "iteration": 1, "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "operationId": "1b32059b-4fb1-400b-925c-d4800affe370", 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Zdravo, halo, Aki. Akice? Aki, hoću da vidim stanje na kartici. 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"2026-10-08T11:53:52.356Z" } }, { "id": "95684f77-b71c-4cac-bb5c-f8cc5e65b8f5", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 266, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-08T11:53:52.861Z", "recordedAt": "2026-10-08T11:53:52.866Z", "operationId": "03705f0a-4db0-4723-bb5f-f377e8680cd7", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "operationId": "03705f0a-4db0-4723-bb5f-f377e8680cd7", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "0d4dfb03-3ee5-48b2-8c93-54d7f57eef2f", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 267, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-08T11:53:52.872Z", "recordedAt": "2026-10-08T11:53:52.879Z", "operationId": null, "turnId": "d3a5c9f0-4a15-4c6f-8bda-73ecf4821a55", "participantId": "agent", "payload": { "kind": "response", "text": "Hvala Vam. Molim Vas, izdiktirajte svoj ЈМБГ.", "type": "dialog.turn.completed", "callId": "4021a601-90ef-4342-bf20-e51c6f250bd5", "turnId": "d3a5c9f0-4a15-4c6f-8bda-73ecf4821a55", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "e2475649-5c18-4a4b-96b1-156330695f37", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 268, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T11:53:52.882Z", "recordedAt": "2026-10-08T11:53:52.886Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Nikola", "phase": "jmbg", "prezime": "Jovanović", "fragments": [], "lastPhrase": "ask_jmbg", "interrupted": false, "jmbgAttempts": 0, "lastQuestion": "ask_jmbg", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "4021a601-90ef-4342-bf20-e51c6f250bd5", 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"version": 1, "occurredAt": "2026-10-08T11:53:52.977Z", "recordedAt": "2026-10-08T11:53:53.041Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "turnId": null, "participantId": "callee", "payload": { "atMs": 81168.45417799999, "type": "speech.started", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "7b278e02-94d5-4c2f-b029-b1fd939afdea", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 271, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:53:54.368Z", "recordedAt": "2026-10-08T11:53:54.373Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "8fd64282-fdb8-4cfc-8ef2-2d3ccadaa1f1", "key": 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"2026-10-08T11:53:56.356Z" } }, { "id": "7da3b9f0-aa0b-48a3-b651-94023d4d66e9", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 273, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-08T11:53:56.561Z", "recordedAt": "2026-10-08T11:53:56.667Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "turnId": null, "participantId": "callee", "payload": { "atMs": 84752.45417799999, "type": "speech.stopped", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "silenceId": "416f1036-0342-4a48-ad7d-7895d2bf7c90", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8452d33a-2ecb-4019-9bf8-cea734970450", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 274, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T11:53:56.913Z", "recordedAt": "2026-10-08T11:53:56.921Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "turnId": null, 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Je l' misliš na moj matični broj?", "type": "vtt.transcript.delta", "turnId": "f3a07d98-0a73-4b1f-9057-f16acdf79cb4", "sessionId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8aebdbc3-f662-420f-b815-153de1897c48", "dialogId": "1edc97ab-abec-4bd6-be19-b13cb106bb75", "sequence": 276, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T11:53:57.044Z", "recordedAt": "2026-10-08T11:53:57.046Z", "operationId": "6330dff9-a99f-4066-b473-e56214f230ef", "turnId": "f3a07d98-0a73-4b1f-9057-f16acdf79cb4", "participantId": "callee", "payload": { "text": "Ne, ali pitam te šta je, šta je JMBG, je l' to? 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