{ "id": "245c186e-9035-4e3c-9b80-a4e0670fe6e3", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "number": "+381603022591", "direction": "outbound", "room": "node-245c186e-9035-4e3c-9b80-a4e0670fe6e3", "status": "ended", "sipCallId": "SCL_SgkHrWTM6gpt", "sipStatus": "active", "createdAt": "2026-10-02T18:16:23.534Z", "updatedAt": "2026-10-02T18:17:16.670Z", "answeredAt": "2026-10-02T18:16:32.467Z", "endedAt": "2026-10-02T18:17:16.664Z", "endedReason": "not_found", "dialog": { "id": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "createdAt": "2026-10-02T18:16:23.534Z", "initialState": { "id": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan. 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Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 129, "historyStartedAt": "2026-10-02T18:16:23.534Z", "events": [ { "id": "35019a85-ff3f-4173-9afc-e7808b1cfbdc", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-02T18:16:23.516Z", "recordedAt": "2026-10-02T18:16:23.534Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-245c186e-9035-4e3c-9b80-a4e0670fe6e3", "type": "call.created", "callId": "245c186e-9035-4e3c-9b80-a4e0670fe6e3", "number": "+381603022591", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "874a2b96-d3ea-4e2c-b34f-c6ef6354f29c", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 2, "layer": "CALL", "type": 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"recordedAt": "2026-10-02T18:16:23.835Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "245c186e-9035-4e3c-9b80-a4e0670fe6e3", "sipCallId": "SCL_SgkHrWTM6gpt", "sipStatus": "dialing" }, "audioId": null, "audio": null }, { "id": "43d6556c-8434-4396-81c4-8bd79207fac2", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 7, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-02T18:16:27.648Z", "recordedAt": "2026-10-02T18:16:27.652Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "245c186e-9035-4e3c-9b80-a4e0670fe6e3", "sipCallId": "SCL_SgkHrWTM6gpt", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "d2cf0642-a25d-468d-9005-683e3eee3b92", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 8, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-02T18:16:32.467Z", "recordedAt": "2026-10-02T18:16:32.474Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "245c186e-9035-4e3c-9b80-a4e0670fe6e3", "sipCallId": "SCL_SgkHrWTM6gpt", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "45d13c2a-8a79-4d2b-b16a-55bced87e38e", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-02T18:16:32.467Z", "recordedAt": "2026-10-02T18:16:32.477Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "245c186e-9035-4e3c-9b80-a4e0670fe6e3" }, "audioId": null, "audio": null }, { "id": "90092273-312b-47ac-947b-9caf49ebacfd", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-02T18:16:32.616Z", "recordedAt": "2026-10-02T18:16:32.639Z", "operationId": 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"type": "silence.committed", "sessionId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "silenceId": "9fd53671-07ad-4872-8db6-59b61f534e8d", "durationMs": 1120, "operationId": "58c0904c-a2e6-49a5-b6d6-7600f56e2f94", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "25c10278-961b-451c-b19b-f8fce2932b6f", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 14, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-02T18:16:33.987Z", "recordedAt": "2026-10-02T18:16:33.994Z", "operationId": "58c0904c-a2e6-49a5-b6d6-7600f56e2f94", "turnId": null, "participantId": "callee", "payload": { "atMs": 1378.849135999999, "type": "silence.opening", "sessionId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "silenceId": "9fd53671-07ad-4872-8db6-59b61f534e8d", "durationMs": 1216, "operationId": "58c0904c-a2e6-49a5-b6d6-7600f56e2f94", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "fa62d5a5-bf4f-4983-8123-17314955a791", "dialogId": 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Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "245c186e-9035-4e3c-9b80-a4e0670fe6e3", "turnId": "037b3ea7-1ad2-4883-9363-28b8f69eab5b", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "cea32aad-ca5e-470d-b5ea-f3e0c06c0aeb", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 16, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-02T18:16:34.005Z", "recordedAt": "2026-10-02T18:16:34.012Z", "operationId": "676e2e3c-d2fb-43d8-b5b7-ef5065f02132", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. 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} }, { "id": "b520b0c2-58fa-4991-9bfd-41904455bc37", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 23, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-02T18:16:40.785Z", "recordedAt": "2026-10-02T18:16:40.797Z", "operationId": "58c0904c-a2e6-49a5-b6d6-7600f56e2f94", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "f9b274f5-63c1-4fc3-a461-7cf0e0957051", "key": "recordings/245c186e-9035-4e3c-9b80-a4e0670fe6e3/audio/caller/f9b274f5-63c1-4fc3-a461-7cf0e0957051.wav", "bucket": "livekit-node-stage", "objectSha256": "1e41a1f7c24d69992513c6afbdc70d77884ba47ec8c3dc6af3172b6a93976615" }, "format": "pcm_s16le", "sha256": "b6ce03a4d16b6b5f5587ec3f7bede2dd612c3ea403000460614ce9d8665397bc", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "startedAt": 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"2026-10-02T18:16:42.162Z", "operationId": "676e2e3c-d2fb-43d8-b5b7-ef5065f02132", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "operationId": "676e2e3c-d2fb-43d8-b5b7-ef5065f02132", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "6f52f6dc-fbfc-4cc3-b7fa-761b3cbcb7f1", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 25, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-02T18:16:42.169Z", "recordedAt": "2026-10-02T18:16:42.176Z", "operationId": null, "turnId": "037b3ea7-1ad2-4883-9363-28b8f69eab5b", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "245c186e-9035-4e3c-9b80-a4e0670fe6e3", "turnId": "037b3ea7-1ad2-4883-9363-28b8f69eab5b", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "41ee1d68-5b42-4023-9648-0ccfba57e152", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 26, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-02T18:16:42.182Z", "recordedAt": "2026-10-02T18:16:42.191Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "245c186e-9035-4e3c-9b80-a4e0670fe6e3", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "dd84e7d5-a201-413b-ba5d-55f4ad9c2cf3", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 27, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, "occurredAt": "2026-10-02T18:16:42.194Z", "recordedAt": "2026-10-02T18:16:42.201Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "name": "Credit card balance", "type": "dialog.goal.started", "callId": "245c186e-9035-4e3c-9b80-a4e0670fe6e3", "goalId": "aki.balance", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "goalIndex": 0 }, "audioId": null, "audio": null }, { "id": "d163b731-88e4-443c-8b26-5c30538abde6", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 28, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-02T18:16:42.201Z", "recordedAt": "2026-10-02T18:16:42.239Z", "operationId": "676e2e3c-d2fb-43d8-b5b7-ef5065f02132", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "3268be57-51ff-4b96-af46-3044f4064a63", "key": "recordings/245c186e-9035-4e3c-9b80-a4e0670fe6e3/audio/agent/3268be57-51ff-4b96-af46-3044f4064a63.wav", "bucket": 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moj, uh. Moju kreditnu karticu.", "type": "dialog.response.preparing", "callId": "245c186e-9035-4e3c-9b80-a4e0670fe6e3", "turnId": "0dff797c-59e7-41ee-8f32-25433079e935", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d" }, "audioId": null, "audio": null }, { "id": "1a50dfab-268f-472c-a104-a5012e9eab54", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 49, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-02T18:16:47.994Z", "recordedAt": "2026-10-02T18:16:47.997Z", "operationId": null, "turnId": "0dff797c-59e7-41ee-8f32-25433079e935", "participantId": null, "payload": { "text": "Naravno. 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"2026-10-02T18:16:50.662Z" } }, { "id": "3610d83c-8935-42ec-8044-dde14520773e", "dialogId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", "sequence": 57, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-02T18:16:50.782Z", "recordedAt": "2026-10-02T18:16:50.787Z", "operationId": "58c0904c-a2e6-49a5-b6d6-7600f56e2f94", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "4b2b0a89-2009-439a-8976-c1a75deb647c", "key": "recordings/245c186e-9035-4e3c-9b80-a4e0670fe6e3/audio/caller/4b2b0a89-2009-439a-8976-c1a75deb647c.wav", "bucket": "livekit-node-stage", "objectSha256": "048ae1a1bf05d992db0204354c9d492184d2f580d3da1b29d985c34e650cdf15" }, "format": "pcm_s16le", "sha256": "fe47b1493a787b51d46f68ef204ea4096876f13c026e3f0bf3ae762ecb47d9a1", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "a1858e5d-4dd1-4a87-baf6-5b49ad844f8d", 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