{ "id": "22f7c107-d8c0-4703-8726-51d5bf677b03", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "number": "+381603022591", "direction": "outbound", "room": "node-22f7c107-d8c0-4703-8726-51d5bf677b03", "status": "ended", "sipCallId": "SCL_AKFzaB8ZZD6H", "sipStatus": "active", "createdAt": "2026-10-01T06:48:28.645Z", "updatedAt": "2026-10-01T06:50:29.102Z", "answeredAt": "2026-10-01T06:48:38.871Z", "endedAt": "2026-10-01T06:50:29.100Z", "endedReason": "Agent execution failed", "dialog": { "id": "c9ad216e-209a-4dad-88b6-9171fe52016b", "createdAt": "2026-10-01T06:48:28.645Z", "initialState": { "id": "c9ad216e-209a-4dad-88b6-9171fe52016b", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan. 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Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 279, "historyStartedAt": "2026-10-01T06:48:28.645Z", "events": [ { "id": "6d5717df-e1e5-45f8-8af3-66b97faf0347", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-01T06:48:28.630Z", "recordedAt": "2026-10-01T06:48:28.645Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-22f7c107-d8c0-4703-8726-51d5bf677b03", "type": "call.created", "callId": "22f7c107-d8c0-4703-8726-51d5bf677b03", "number": "+381603022591", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "bf630896-1462-4ec0-8a54-35861497424e", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "sequence": 2, "layer": "CALL", "type": 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"2026-10-01T06:48:28.917Z", "recordedAt": "2026-10-01T06:48:28.927Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "22f7c107-d8c0-4703-8726-51d5bf677b03", "sipCallId": "SCL_AKFzaB8ZZD6H" }, "audioId": null, "audio": null }, { "id": "01ebf58e-5409-4ea9-9476-b1d8726a8222", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "sequence": 5, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-01T06:48:28.936Z", "recordedAt": "2026-10-01T06:48:28.949Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "22f7c107-d8c0-4703-8726-51d5bf677b03", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "59dd1a15-04ad-410c-bc2b-2c6ed545a72a", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-01T06:48:28.936Z", 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"recordedAt": "2026-10-01T06:48:38.877Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "22f7c107-d8c0-4703-8726-51d5bf677b03", "sipCallId": "SCL_AKFzaB8ZZD6H", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "60a444fe-068c-4b45-8b06-37c6fc0d8b73", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-01T06:48:38.871Z", "recordedAt": "2026-10-01T06:48:38.879Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "22f7c107-d8c0-4703-8726-51d5bf677b03" }, "audioId": null, "audio": null }, { "id": "aab8872c-1dee-4711-be5f-5c355c8a674d", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-01T06:48:39.068Z", "recordedAt": "2026-10-01T06:48:39.098Z", "operationId": 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"type": "silence.committed", "sessionId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "silenceId": "eb87500a-1a7c-49ef-8c8a-4e74c8d81dfc", "durationMs": 1120, "operationId": "719e921a-aa27-43e3-8a52-2e05518787ba", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "8c2e028c-2ca5-42a2-99be-8a6be93b9307", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "sequence": 14, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-01T06:48:40.299Z", "recordedAt": "2026-10-01T06:48:40.307Z", "operationId": "719e921a-aa27-43e3-8a52-2e05518787ba", "turnId": null, "participantId": "callee", "payload": { "atMs": 1238.5905089999997, "type": "silence.opening", "sessionId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "silenceId": "eb87500a-1a7c-49ef-8c8a-4e74c8d81dfc", "durationMs": 1216, "operationId": "719e921a-aa27-43e3-8a52-2e05518787ba", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "875c2882-6125-4fdd-9bcb-5bf02cce8ec3", "dialogId": 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Kako mogu da Vam pomognem?", "asset": { "id": "18efbe3f-dd89-4f51-8460-dd9168c59bdc", "key": "recordings/22f7c107-d8c0-4703-8726-51d5bf677b03/generated/18efbe3f-dd89-4f51-8460-dd9168c59bdc.wav", "bucket": "livekit-node-stage", "objectSha256": "5803bb16757458c0eed87fe133aab4d061ad6e38cef1351375dc43f340b44c41" }, "format": "pcm_s16le", "sha256": "64f1503ac3164885afe2a736f2472465d618fdd06b89f85310dff09b76090461", "channels": 1, "byteLength": 376320, "durationMs": 7840, "sampleRate": 24000 }, "sessionId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "operationId": "646030e3-e261-4322-b5fc-88ae2754e1be", "participantId": "agent" }, "audioId": "18efbe3f-dd89-4f51-8460-dd9168c59bdc", "audio": { "id": "18efbe3f-dd89-4f51-8460-dd9168c59bdc", "name": "aki-greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. 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"objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-01T06:48:46.363Z" } }, { "id": "861b6999-d95c-4adc-9bcc-3a6a5f9cb83f", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "sequence": 29, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-01T06:48:47.096Z", "recordedAt": "2026-10-01T06:48:47.102Z", "operationId": "719e921a-aa27-43e3-8a52-2e05518787ba", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "34b2481b-626a-429c-9633-bc289ccc99e9", "key": "recordings/22f7c107-d8c0-4703-8726-51d5bf677b03/audio/caller/34b2481b-626a-429c-9633-bc289ccc99e9.wav", "bucket": "livekit-node-stage", "objectSha256": "51da9295c2aec2c120409c286226533e36a14181c46e0e9ad7c4d71383f51841" }, "format": "pcm_s16le", "sha256": "b052ba13f78babdc4193131cce6b826e17fd3a6a00901aa6d81132305fe22f72", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": 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"version": 1, "occurredAt": "2026-10-01T06:48:48.468Z", "recordedAt": "2026-10-01T06:48:48.473Z", "operationId": "646030e3-e261-4322-b5fc-88ae2754e1be", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "operationId": "646030e3-e261-4322-b5fc-88ae2754e1be", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "f014bda3-1ce3-44a9-9eb7-3fe4881927c7", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "sequence": 31, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-01T06:48:48.480Z", "recordedAt": "2026-10-01T06:48:48.488Z", "operationId": null, "turnId": "8c8ca2ec-1d3e-4caf-917a-c7418b77c61a", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan. Dobili ste Aki, virtuelnu asistentkinju АИК банке za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "22f7c107-d8c0-4703-8726-51d5bf677b03", "turnId": "8c8ca2ec-1d3e-4caf-917a-c7418b77c61a", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "fdd48aae-491a-4827-b567-1776d9b2382f", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "sequence": 32, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-01T06:48:48.492Z", "recordedAt": "2026-10-01T06:48:48.499Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "22f7c107-d8c0-4703-8726-51d5bf677b03", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "b7fd73ca-d924-482f-8e74-914e1e6bf56d", "dialogId": "c9ad216e-209a-4dad-88b6-9171fe52016b", "sequence": 33, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, 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