{ "id": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "number": "+381642808614", "direction": "inbound", "room": "phone-_+381642808614_YKb4Y3QSRjSF", "status": "ended", "sipCallId": "SCL_wYfg2xkY9aEz", "sipStatus": "active", "createdAt": "2026-10-08T11:58:49.530Z", "updatedAt": "2026-10-08T12:00:56.385Z", "answeredAt": "2026-10-08T11:58:50.200Z", "endedAt": "2026-10-08T12:00:56.377Z", "endedReason": "balance_closed", "dialog": { "id": "c2d93399-d8ef-4221-99d4-f462db9de723", "createdAt": "2026-10-08T11:58:49.530Z", "initialState": { "id": "c2d93399-d8ef-4221-99d4-f462db9de723", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381642808614", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "0159bf0e03a721b0f4a3d4ff41381806f245e077862fc4f25803384ee66914ea", "channels": 1, "byteLength": 63840, "durationMs": 1330, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "a2dffac02b06aff6495c239b09689a4f42d8d5c66ee83388012bdac5b63dce43", "channels": 1, "byteLength": 426240, "durationMs": 8880, "sampleRate": 24000 } }, "prompts": { "system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 2000 } ] }, "definition": { "kind": "code", "options": { "latencyFiller": true, "speechProfile": { "speed": 1, "stability": 0.8, "similarityBoost": 0.8 }, "expectedReplyPool": true }, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v4_turbo", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 401, "historyStartedAt": "2026-10-08T11:58:49.530Z", "events": [ { "id": "47156cdf-8bd9-4407-a147-2368d4989869", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-08T11:58:49.395Z", "recordedAt": "2026-10-08T11:58:49.530Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_+381642808614_YKb4Y3QSRjSF", "type": "call.created", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "number": "+381642808614", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "10998401-ba84-4c61-9c08-d46730dd34a4", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-08T11:58:49.395Z", "recordedAt": "2026-10-08T11:58:49.530Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4" }, "audioId": null, "audio": null }, { "id": "d8a6b7ac-3a37-4b17-b4bc-1e51bdb71707", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-08T11:58:49.395Z", "recordedAt": "2026-10-08T11:58:49.530Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723" }, "audioId": null, "audio": null }, { "id": "c9a8a887-d410-44bb-b26c-1600f0008e04", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 4, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-08T11:58:49.569Z", "recordedAt": "2026-10-08T11:58:49.583Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "e64dc657-547d-40ad-b81b-572d202f0080", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T11:58:49.569Z", "recordedAt": "2026-10-08T11:58:49.589Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "sipCallId": "SCL_wYfg2xkY9aEz", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "e60380b4-0ead-4056-b3e2-13f6e39f9053", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T11:58:50.200Z", "recordedAt": "2026-10-08T11:58:50.207Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "sipCallId": "SCL_wYfg2xkY9aEz", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "4c62ec2b-e61f-4fa2-a81b-90c2a9f15d70", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-08T11:58:50.200Z", "recordedAt": "2026-10-08T11:58:50.209Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4" }, "audioId": null, "audio": null }, { "id": "3ce5a9b4-009d-45b9-9fea-dc67411a18bd", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-08T11:58:50.214Z", "recordedAt": "2026-10-08T11:58:50.232Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f443a341-9ea1-4560-8a17-b806cc6bca59", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T11:58:50.233Z", "recordedAt": "2026-10-08T11:58:50.246Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723" }, "audioId": null, "audio": null }, { "id": "ccf55782-6ca2-4efc-98e3-c4b9558d6a99", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 10, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T11:58:50.564Z", "recordedAt": "2026-10-08T11:58:50.580Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": null, "participantId": "callee", "payload": { "atMs": 893.4541140000001, "type": "silence.soft", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "silenceId": "bbdb5556-fb60-4061-acc0-993186a4aa7e", "durationMs": 352, "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "97141148-faff-49d0-ab7b-a82815d9a7da", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 11, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-08T11:58:50.756Z", "recordedAt": "2026-10-08T11:58:50.842Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": null, "participantId": "callee", "payload": { "atMs": 1085.4541140000001, "type": "speech.started", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5e8841ff-896a-4021-99ab-694782734657", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 12, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-08T11:58:51.492Z", "recordedAt": "2026-10-08T11:58:51.597Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": null, "participantId": "callee", "payload": { "atMs": 1821.4541140000001, "type": "speech.stopped", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "silenceId": "e1c0fc83-04b8-42fe-8c35-22afc15b1d35", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "de4fc981-29c0-46ce-b910-82eee8575006", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 13, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T11:58:51.844Z", "recordedAt": "2026-10-08T11:58:51.858Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": null, "participantId": "callee", "payload": { "atMs": 2173.454114, "type": "silence.soft", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "silenceId": "e1c0fc83-04b8-42fe-8c35-22afc15b1d35", "durationMs": 352, "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f8fe1d09-c706-4688-8acf-d9672a9fdc08", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 14, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-08T11:58:51.987Z", "recordedAt": "2026-10-08T11:58:51.995Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": "c6037c0d-5a36-44bf-8a94-2d5249b63d21", "participantId": "callee", "payload": { "text": "Svaki dan.", "type": "vtt.transcript.delta", "turnId": "c6037c0d-5a36-44bf-8a94-2d5249b63d21", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "66706224-b2e1-4e13-beec-204ca0a581b4", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 15, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T11:58:51.998Z", "recordedAt": "2026-10-08T11:58:52.003Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": "c6037c0d-5a36-44bf-8a94-2d5249b63d21", "participantId": "callee", "payload": { "text": "Svaki dan.", "type": "vtt.transcript.completed", "turnId": "c6037c0d-5a36-44bf-8a94-2d5249b63d21", "endedAt": "2026-10-08T11:58:51.492Z", "segmentId": "abbc7b28-86e4-4751-beef-b29b4dac148f", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "startedAt": "2026-10-08T11:58:50.756Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "a8621ad0-d10f-4132-bf92-9bdf451ff671", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 16, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:58:52.281Z", "recordedAt": "2026-10-08T11:58:52.288Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "122f2582-0761-42cf-a364-d9281c66b9b2", "key": "recordings/21fbf805-61cb-4d88-bc9e-ca1ad57d53b4/audio/caller/122f2582-0761-42cf-a364-d9281c66b9b2.wav", "bucket": "livekit-node-stage", "objectSha256": "74b91d66d3e6fcdfc86b46a7c7cd1892140611a3d9fe16c22cf24df11aec9440" }, "format": "pcm_s16le", "sha256": "cb13825814aad01eb4231ef45d90ac9325d9dd5b20a42f8e6291e8cc348d52f4", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "startedAt": "2026-10-08T11:58:50.212Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": "122f2582-0761-42cf-a364-d9281c66b9b2", "audio": { "id": "122f2582-0761-42cf-a364-d9281c66b9b2", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "cb13825814aad01eb4231ef45d90ac9325d9dd5b20a42f8e6291e8cc348d52f4", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/21fbf805-61cb-4d88-bc9e-ca1ad57d53b4/audio/caller/122f2582-0761-42cf-a364-d9281c66b9b2.wav", "objectSha256": "74b91d66d3e6fcdfc86b46a7c7cd1892140611a3d9fe16c22cf24df11aec9440", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:58:52.214Z" } }, { "id": "e9ca1499-bcad-491d-8eae-4737dc06aab6", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 17, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T11:58:52.634Z", "recordedAt": "2026-10-08T11:58:52.642Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": null, "participantId": "callee", "payload": { "atMs": 2963.1024769999995, "type": "silence.committed", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "silenceId": "e1c0fc83-04b8-42fe-8c35-22afc15b1d35", "durationMs": 1120, "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "a7bdd8c3-8261-42ad-b12e-9f2900873d5a", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 18, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T11:58:52.634Z", "recordedAt": "2026-10-08T11:58:52.649Z", "operationId": null, "turnId": "4ca4aed3-b4da-4594-b534-e9fa95443196", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "turnId": "4ca4aed3-b4da-4594-b534-e9fa95443196", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "b15e8a6e-bd64-4efc-9105-0fe4999af557", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 19, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T11:58:52.653Z", "recordedAt": "2026-10-08T11:58:52.658Z", "operationId": "3b00efb8-151f-44ab-937f-eba3a13ef085", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. 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"type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-08T11:59:01.854Z", "recordedAt": "2026-10-08T11:59:01.860Z", "operationId": null, "turnId": "4ca4aed3-b4da-4594-b534-e9fa95443196", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "turnId": "4ca4aed3-b4da-4594-b534-e9fa95443196", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "a37ea08d-9eae-4515-9d89-e946ce3e7cd8", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 33, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-08T11:59:01.866Z", "recordedAt": "2026-10-08T11:59:01.874Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4678ad23-3036-40ed-86c5-b92805eae75c", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 34, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, 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"21318404-10b2-4b6b-9d0f-b4070aae96fa", "durationMs": 352, "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "cf6527b7-fef9-49c2-aba6-ecc031d0c4f7", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 167, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-08T11:59:40.225Z", "recordedAt": "2026-10-08T11:59:40.234Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": "732fe296-ee3d-4279-be97-110b7404600a", "participantId": "callee", "payload": { "text": " Je l' me, je l' misliš na, je l' misliš na matični broj?", "type": "vtt.transcript.delta", "turnId": "732fe296-ee3d-4279-be97-110b7404600a", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "80d361cc-4fec-4acf-8803-cc9fb77c7d8d", "dialogId": 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"732fe296-ee3d-4279-be97-110b7404600a", "participantId": "callee", "payload": { "text": "Je l' me, je l' misliš na, je l' misliš na matični broj?", "type": "vtt.transcript.completed", "turnId": "732fe296-ee3d-4279-be97-110b7404600a", "endedAt": "2026-10-08T11:59:39.738Z", "segmentId": "10a43a8b-1a46-4d6f-b0d1-5b3948234da2", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "startedAt": "2026-10-08T11:59:37.306Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "dd46dfec-6238-4484-b7cc-94b92d5550da", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 170, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-10-08T11:59:40.254Z", "recordedAt": "2026-10-08T11:59:40.259Z", "operationId": null, "turnId": "0766d93c-97fe-4094-934a-42b1da4d3e69", "participantId": null, "payload": { "text": "Halo. 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Je l' me, je l' misliš na, je l' misliš na matični broj?", "type": "dialog.response.preparing", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "turnId": "0766d93c-97fe-4094-934a-42b1da4d3e69", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "segmentIds": [ "0b2b09ec-a323-429d-9625-675c40a9fd10", "90be25c8-c0d1-4b8e-9fa6-b35a3f18c675", "10a43a8b-1a46-4d6f-b0d1-5b3948234da2" ] }, "audioId": null, "audio": null }, { "id": "9f882aae-5af1-4136-bc4c-8b421f4ccddb", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 171, "layer": "L1", "type": "regression.started", "version": 1, "occurredAt": "2026-10-08T11:59:40.262Z", "recordedAt": "2026-10-08T11:59:40.266Z", "operationId": "2b860b31-fa11-4bae-97b7-61e05b979cd3", "turnId": "0766d93c-97fe-4094-934a-42b1da4d3e69", "participantId": "agent", "payload": { "type": "regression.started", "goalId": "aki.balance", "turnId": "0766d93c-97fe-4094-934a-42b1da4d3e69", "purpose": "goal_regression", "provider": "openai", "goalIndex": 0, "iteration": 1, "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "operationId": "2b860b31-fa11-4bae-97b7-61e05b979cd3", "retryAllowed": true, "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "c3e2e0de-fa72-400a-a8ee-ca97fde0b034", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 172, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T11:59:40.858Z", "recordedAt": "2026-10-08T11:59:40.858Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": null, "participantId": "callee", "payload": { "atMs": 51187.10247700001, "type": "silence.committed", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "silenceId": "21318404-10b2-4b6b-9d0f-b4070aae96fa", "durationMs": 1120, "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "c7e2ffec-9fce-4d9b-9571-893355eb2f50", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 173, "layer": "L1", "type": "regression.finished", "version": 1, "occurredAt": "2026-10-08T11:59:41.379Z", "recordedAt": "2026-10-08T11:59:41.384Z", "operationId": "2b860b31-fa11-4bae-97b7-61e05b979cd3", "turnId": "0766d93c-97fe-4094-934a-42b1da4d3e69", "participantId": "agent", "payload": { "type": "regression.finished", "goalId": "aki.balance", "reason": "repeat_question", "turnId": "0766d93c-97fe-4094-934a-42b1da4d3e69", "values": [], "purpose": "goal_regression", "nextTurn": null, "provider": "openai", "completed": false, "elapsedMs": 1117.2069209999972, "goalIndex": 0, "iteration": 1, "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "operationId": "2b860b31-fa11-4bae-97b7-61e05b979cd3", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "baf58d19-d558-4efb-a623-36256c528969", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 174, "layer": "L1", "type": "ttv.started", "version": 1, "occurredAt": "2026-10-08T11:59:41.386Z", "recordedAt": "2026-10-08T11:59:41.390Z", "operationId": "9e9ccec2-bd8b-4f3e-93e1-b290b6bfea7a", "turnId": null, "participantId": "agent", "payload": { "mode": "live", "text": "Hvala Vam. 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Molim Vas, izdiktirajte svoj ЈМБГ.", "type": "dialog.response.ready", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "turnId": "0766d93c-97fe-4094-934a-42b1da4d3e69", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "segmentIds": [ "0b2b09ec-a323-429d-9625-675c40a9fd10", "90be25c8-c0d1-4b8e-9fa6-b35a3f18c675", "10a43a8b-1a46-4d6f-b0d1-5b3948234da2" ] }, "audioId": null, "audio": null }, { "id": "2a699e8d-53d9-4e6e-a4e3-6a063c10eefd", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 179, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T11:59:42.698Z", "recordedAt": "2026-10-08T11:59:42.701Z", "operationId": null, "turnId": "0766d93c-97fe-4094-934a-42b1da4d3e69", "participantId": "callee", "payload": { "text": "Halo. Halo. 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"participantId": "agent", "payload": { "mode": "live", "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. Da li želite da ponovim iznos?", "type": "ttv.started", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "operationId": "113e836d-fa67-4867-a07b-dd16191f76dc", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "36027ccd-17a1-4721-90d7-282f8ab78491", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 313, "layer": "L1", "type": "ttv.first_byte", "version": 1, "occurredAt": "2026-10-08T12:00:28.493Z", "recordedAt": "2026-10-08T12:00:28.498Z", "operationId": "113e836d-fa67-4867-a07b-dd16191f76dc", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.first_byte", "elapsedMs": 169.8155279999919, "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "operationId": "113e836d-fa67-4867-a07b-dd16191f76dc", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "13d873d7-61f7-40de-af66-4f1734dbe9d8", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 314, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T12:00:30.227Z", "recordedAt": "2026-10-08T12:00:30.233Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "9dd2a68f-c301-4721-a8a5-17d86205839a", "key": "recordings/21fbf805-61cb-4d88-bc9e-ca1ad57d53b4/audio/caller/9dd2a68f-c301-4721-a8a5-17d86205839a.wav", "bucket": "livekit-node-stage", "objectSha256": "982ef4ba7f276e59ded689292fafb5057f978231f3b1724637d8cbff50165ee5" }, "format": "pcm_s16le", "sha256": "f7a5b1942706a64888e11860f03ab479c0cf393ab394d15a3c13ec44046ed8a4", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "startedAt": "2026-10-08T12:00:28.234Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": "9dd2a68f-c301-4721-a8a5-17d86205839a", "audio": { "id": "9dd2a68f-c301-4721-a8a5-17d86205839a", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "f7a5b1942706a64888e11860f03ab479c0cf393ab394d15a3c13ec44046ed8a4", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/21fbf805-61cb-4d88-bc9e-ca1ad57d53b4/audio/caller/9dd2a68f-c301-4721-a8a5-17d86205839a.wav", "objectSha256": "982ef4ba7f276e59ded689292fafb5057f978231f3b1724637d8cbff50165ee5", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T12:00:30.212Z" } }, { "id": "8bf4fc77-738a-4ea8-80c3-22d66fc213cc", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 315, "layer": "L1", "type": "ttv.finished", "version": 1, "occurredAt": "2026-10-08T12:00:31.072Z", "recordedAt": "2026-10-08T12:00:31.078Z", "operationId": "113e836d-fa67-4867-a07b-dd16191f76dc", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.finished", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "operationId": "113e836d-fa67-4867-a07b-dd16191f76dc", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "79395908-f7c5-4941-82a1-dde09b62f1e5", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 316, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-08T12:00:31.101Z", "recordedAt": "2026-10-08T12:00:31.104Z", "operationId": null, "turnId": "e01c95f7-d75c-48fc-9699-976c1867d1bd", "participantId": null, "payload": { "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. Da li želite da ponovim iznos?", "type": "dialog.response.ready", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "turnId": "e01c95f7-d75c-48fc-9699-976c1867d1bd", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "segmentIds": [ "8ef6d91b-f26b-480b-8595-5c757d61aab3" ] }, "audioId": null, "audio": null }, { "id": "756e94cb-4199-458f-9e30-e5b44d7df9e2", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 317, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T12:00:31.106Z", "recordedAt": "2026-10-08T12:00:31.109Z", "operationId": null, "turnId": "e01c95f7-d75c-48fc-9699-976c1867d1bd", "participantId": "callee", "payload": { "text": "Uh, moj JMBG je 16... ne, ne, ne, 0904987781072.", "type": "dialog.answer_received", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "turnId": "e01c95f7-d75c-48fc-9699-976c1867d1bd", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "segmentIds": [ "8ef6d91b-f26b-480b-8595-5c757d61aab3" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "928021a9-ae58-4bbb-b512-2fdcc93d934a", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 318, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-10-08T12:00:31.111Z", "recordedAt": "2026-10-08T12:00:31.114Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "customer.jmbg", "value": "0904987781072", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723" }, "audioId": null, "audio": null }, { "id": "e6af77fb-023e-4949-81b0-c2bcbf241b18", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 319, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-10-08T12:00:31.116Z", "recordedAt": "2026-10-08T12:00:31.119Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "card.available", "value": "minus dve hiljade trista pedeset dinara", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723" }, "audioId": null, "audio": null }, { "id": "e0c2d73f-41d7-420c-911d-396ce6fbca5f", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 320, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T12:00:31.121Z", "recordedAt": "2026-10-08T12:00:31.125Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Dejan", "phase": "offer", "prezime": "Vuković", "foundJmbg": "0904987781072", "fragments": [], "lastTurnId": "e01c95f7-d75c-48fc-9699-976c1867d1bd", "jmbgAttempts": 0, "lastQuestion": "repeat_offer", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "0e405260-b461-425e-a91c-f6b862370d8b", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 321, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T12:00:31.128Z", "recordedAt": "2026-10-08T12:00:31.131Z", "operationId": null, "turnId": "e01c95f7-d75c-48fc-9699-976c1867d1bd", "participantId": "agent", "payload": { "kind": "response", "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. Da li želite da ponovim iznos?", "type": "dialog.turn.started", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "turnId": "e01c95f7-d75c-48fc-9699-976c1867d1bd", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "454f982d-7ee7-4f00-b5d0-6473856538a3", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 322, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T12:00:31.133Z", "recordedAt": "2026-10-08T12:00:31.137Z", "operationId": "f6522d56-41a5-48e4-b112-20175481cdeb", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. Da li želite da ponovim iznos?", "asset": { "id": "e26cea5f-2e90-4202-bce1-f9aac3853747", "key": "recordings/21fbf805-61cb-4d88-bc9e-ca1ad57d53b4/generated/e26cea5f-2e90-4202-bce1-f9aac3853747.wav", "bucket": "livekit-node-stage", "objectSha256": "2fe946364b24ecc21e61ba5becf02d177c4ec91b2c497a9b9714c19598d57172" }, "format": "pcm_s16le", "sha256": "dcb07f6877f5bfa3425f89e83c87d59bb93a6cfd8d87e6de82a231341ce3b21d", "channels": 1, "byteLength": 491520, "durationMs": 10240, "sampleRate": 24000 }, "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "operationId": "f6522d56-41a5-48e4-b112-20175481cdeb", "participantId": "agent" }, "audioId": "e26cea5f-2e90-4202-bce1-f9aac3853747", "audio": { "id": "e26cea5f-2e90-4202-bce1-f9aac3853747", "name": "agent-response", "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. 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"f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4b169e28-29fa-428c-a991-a26fa788a8c1", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 341, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-08T12:00:41.168Z", "recordedAt": "2026-10-08T12:00:41.178Z", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "turnId": "ce77986a-4e2d-4846-b059-1cd7aeaccd66", "participantId": "callee", "payload": { "text": " Odakle minusovi?", "type": "vtt.transcript.delta", "turnId": "ce77986a-4e2d-4846-b059-1cd7aeaccd66", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "operationId": "f52553c4-240b-4a2c-82df-d4f3af60cefc", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "ac1daddc-e5b0-4c0f-8d59-2206d8a3f330", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 342, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": 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"audio": null }, { "id": "177e920d-980e-49e2-beaa-95772ffcccec", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 345, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-08T12:00:41.680Z", "recordedAt": "2026-10-08T12:00:41.684Z", "operationId": "f6522d56-41a5-48e4-b112-20175481cdeb", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "c2d93399-d8ef-4221-99d4-f462db9de723", "operationId": "f6522d56-41a5-48e4-b112-20175481cdeb", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "5a3d8e47-a1e5-4c6a-8288-2abe8008f53d", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 346, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-08T12:00:41.690Z", "recordedAt": "2026-10-08T12:00:41.696Z", "operationId": null, "turnId": "e01c95f7-d75c-48fc-9699-976c1867d1bd", "participantId": "agent", "payload": { "kind": "response", "text": "Hvala Vam, pronašla sam podatke. Raspoloživo stanje na Vašoj kreditnoj kartici iznosi minus dve hiljade trista pedeset dinara. Da li želite da ponovim iznos?", "type": "dialog.turn.completed", "callId": "21fbf805-61cb-4d88-bc9e-ca1ad57d53b4", "turnId": "e01c95f7-d75c-48fc-9699-976c1867d1bd", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "bf0bac36-ea36-4e0b-aca0-bbec76e1cd14", "dialogId": "c2d93399-d8ef-4221-99d4-f462db9de723", "sequence": 347, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T12:00:41.700Z", "recordedAt": "2026-10-08T12:00:41.704Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Dejan", "phase": "offer", "prezime": "Vuković", "foundJmbg": "0904987781072", "fragments": [], "lastPhrase": "result", "interrupted": false, "jmbgAttempts": 0, "lastQuestion": "repeat_offer", "nameAttempts": 0, "offerDelivered": true, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": 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