{ "id": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "number": "+381603022591", "direction": "outbound", "room": "node-1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "status": "ended", "sipCallId": "SCL_sihDEPJbr5ap", "sipStatus": "active", "createdAt": "2026-10-07T12:09:13.537Z", "updatedAt": "2026-10-07T12:10:25.857Z", "answeredAt": "2026-10-07T12:09:22.210Z", "endedAt": "2026-10-07T12:10:25.846Z", "endedReason": "balance_closed", "dialog": { "id": "affc97f4-c4f8-4f41-9843-321010dcd36e", "createdAt": "2026-10-07T12:09:13.537Z", "initialState": { "id": "affc97f4-c4f8-4f41-9843-321010dcd36e", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "AKI", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "c8387d21-1991-4c9e-b773-fe4c51724802@2", "name": "AKI", "audios": { "greeting": { "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "c9f5e30e6f95c5362290a53767e9544f2ed9683d4b7ef291aa9d675b0849d7c2", "channels": 1, "byteLength": 357120, "durationMs": 7440, "sampleRate": 24000 } }, "prompts": { "system": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "latencyCovers": [] }, "definition": { "kind": "code", "options": {}, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "AKI", "model": "eleven_v3", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "AKI", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ti si Aki, virtuelna asistentkinja AIK Banke. O sebi uvek govori u ženskom rodu. Prikupi ime i prezime, pretraži samo po JMBG-u, zatim uporedi ime i prezime iz odgovora pre saopštavanja stanja." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 200, "historyStartedAt": "2026-10-07T12:09:13.537Z", "events": [ { "id": "44cfc2eb-fe74-4ce1-bccf-b6dd2d2c4540", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-07T12:09:13.517Z", "recordedAt": "2026-10-07T12:09:13.537Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "node-1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "type": "call.created", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "number": "+381603022591", "direction": "outbound" }, "audioId": null, "audio": null }, { "id": "ad6c877d-3c32-4c04-8727-5df6601161d7", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-07T12:09:13.517Z", "recordedAt": "2026-10-07T12:09:13.537Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f" }, "audioId": null, "audio": null }, { "id": "50ce1006-7a2c-43e3-ad88-c7109179b901", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-07T12:09:13.517Z", "recordedAt": "2026-10-07T12:09:13.537Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e" }, "audioId": null, "audio": null }, { "id": "7db0202e-650b-46bb-a9e1-50dca4529e99", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 4, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T12:09:13.793Z", "recordedAt": "2026-10-07T12:09:13.806Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "sipCallId": "SCL_sihDEPJbr5ap" }, "audioId": null, "audio": null }, { "id": "685ff769-6b7b-4111-9127-57f770dfeef0", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 5, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-07T12:09:13.816Z", "recordedAt": "2026-10-07T12:09:13.823Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "42e0eb9a-fe13-4c24-b366-4c72fb344bb0", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T12:09:13.817Z", "recordedAt": "2026-10-07T12:09:13.826Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "sipCallId": "SCL_sihDEPJbr5ap", "sipStatus": "dialing" }, "audioId": null, "audio": null }, { "id": "fc9e11c7-8f37-4d6d-9b3a-ebe58b5b1588", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 7, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T12:09:18.905Z", "recordedAt": "2026-10-07T12:09:18.912Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "sipCallId": "SCL_sihDEPJbr5ap", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "af54d711-109c-4f85-85a6-f32e1522d631", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 8, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-07T12:09:22.210Z", "recordedAt": "2026-10-07T12:09:22.218Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "sipCallId": "SCL_sihDEPJbr5ap", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "048d051d-bbd1-4f31-a11b-1e2f330e7dd0", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 9, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-07T12:09:22.210Z", "recordedAt": "2026-10-07T12:09:22.221Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f" }, "audioId": null, "audio": null }, { "id": "b3868776-4f9d-490d-a3c0-94fc5e082c50", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 10, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-07T12:09:22.509Z", "recordedAt": "2026-10-07T12:09:22.536Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "51fabe3d-c015-4f80-9aee-0fb2a7389bc2", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 11, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-07T12:09:22.544Z", "recordedAt": "2026-10-07T12:09:22.550Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e" }, "audioId": null, "audio": null }, { "id": "6a08e719-e42d-4f3b-a53a-a79a2086c7b8", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 12, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-07T12:09:22.878Z", "recordedAt": "2026-10-07T12:09:22.894Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "atMs": 375.7665300000008, "type": "silence.soft", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "silenceId": "351a0cc6-f6ba-49c6-9677-06cc2301d319", "durationMs": 352, "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "18ab2f36-4e1a-4afa-83d2-7b3e37143015", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 13, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-07T12:09:23.646Z", "recordedAt": "2026-10-07T12:09:23.668Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "atMs": 1143.7665300000008, "type": "silence.committed", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "silenceId": "351a0cc6-f6ba-49c6-9677-06cc2301d319", "durationMs": 1120, "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "29a838c6-a9d9-4fad-af42-dc442f3ca475", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 14, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-07T12:09:23.742Z", "recordedAt": "2026-10-07T12:09:23.747Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "atMs": 1239.7665300000008, "type": "silence.opening", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "silenceId": "351a0cc6-f6ba-49c6-9677-06cc2301d319", "durationMs": 1216, "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "27df2555-5b06-495d-9f96-904c6a895a87", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 15, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-07T12:09:23.743Z", "recordedAt": "2026-10-07T12:09:23.755Z", "operationId": null, "turnId": "411a4064-208f-49dc-b5bb-e3d8af2e80ba", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "turnId": "411a4064-208f-49dc-b5bb-e3d8af2e80ba", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "d17fad01-d2aa-49c1-9158-6ff9d362f7f7", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 16, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-07T12:09:23.758Z", "recordedAt": "2026-10-07T12:09:23.761Z", "operationId": "0ae4a7aa-6836-4dd4-a8b4-588d5f7a30b3", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, ja sam Aki, virtuelna asistentkinja Ајик банке za proveru stanja na kreditnoj kartici.\n\nKako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "c9f5e30e6f95c5362290a53767e9544f2ed9683d4b7ef291aa9d675b0849d7c2", "channels": 1, "byteLength": 357120, "durationMs": 7440, "sampleRate": 24000 }, "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "operationId": "0ae4a7aa-6836-4dd4-a8b4-588d5f7a30b3", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "cc0211fc-21f9-417a-9c7c-446a3e36ad05", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 17, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-07T12:09:23.764Z", "recordedAt": "2026-10-07T12:09:23.769Z", "operationId": "0ae4a7aa-6836-4dd4-a8b4-588d5f7a30b3", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "operationId": "0ae4a7aa-6836-4dd4-a8b4-588d5f7a30b3", "firstFrameAt": "2026-10-07T12:09:23.762Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "6fbfddbf-f155-426d-a27b-7901224e511c", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 18, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:09:24.579Z", "recordedAt": "2026-10-07T12:09:24.588Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "99b9a592-a0dc-4413-9b91-a18f8e5cd731", "key": "recordings/1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f/audio/caller/99b9a592-a0dc-4413-9b91-a18f8e5cd731.wav", "bucket": "livekit-node-stage", "objectSha256": "07029a2744d8a74868c3a7d5867aa22ac9514a6c9e11570cbc1ee47befe69118" }, "format": "pcm_s16le", 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"recordings/1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f/audio/agent/ad8a3dd0-baaf-4d92-b871-8a62cd795e4a.wav", "objectSha256": "1f8e6de0b7fb25580746d108150c8e148e3901104d8789d5f6906af9fdb361b5", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:09:41.155Z" } }, { "id": "6698f072-04fa-4a42-bf40-77810ea9dc93", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 65, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-07T12:09:41.744Z", "recordedAt": "2026-10-07T12:09:41.748Z", "operationId": "cded1127-e53d-4efc-a359-86d85e52849e", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "operationId": "cded1127-e53d-4efc-a359-86d85e52849e", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "febdd52e-a37a-4541-9b4f-2715f1b53c9d", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 66, "layer": "DIALOG", 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"name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "d7f03be3ce38601c8556110e81b5cdb4244a3ea1ea5202bedb314b01f5d394bf", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f/audio/caller/2d4df367-d267-44ed-9544-06e829df3acb.wav", "objectSha256": "eef17aa97a41cfff8b97263ec357c9baf5e9de10ad64bc1b5bab82f1b05aa19f", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:09:44.522Z" } }, { "id": "b6128c1d-b1ad-4393-847b-19e4f0165640", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 73, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-07T12:09:44.550Z", "recordedAt": "2026-10-07T12:09:44.550Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "atMs": 22047.805493, "type": "silence.soft", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", 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"affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 139, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-07T12:10:02.342Z", "recordedAt": "2026-10-07T12:10:02.348Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "atMs": 39839.80549299999, "type": "silence.committed", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "silenceId": "8f498099-1387-4c86-9211-240316f54350", "durationMs": 1120, "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "3e0e0478-ef10-474e-acbc-3a75fd694bf9", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 140, "layer": "L1", "type": "ttv.first_byte", "version": 1, "occurredAt": "2026-10-07T12:10:02.370Z", "recordedAt": "2026-10-07T12:10:02.374Z", "operationId": "44b3b5da-b326-49cc-a741-51018b007874", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.first_byte", "elapsedMs": 245.4359190000032, "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "operationId": "44b3b5da-b326-49cc-a741-51018b007874", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "ebffdc75-4f83-463a-855b-1a880f638a4d", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 141, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:10:02.539Z", "recordedAt": "2026-10-07T12:10:02.545Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "fd40d627-7664-403e-a426-5f671b756600", "key": "recordings/1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f/audio/caller/fd40d627-7664-403e-a426-5f671b756600.wav", "bucket": "livekit-node-stage", "objectSha256": "fa7cbc94a98ee3ca5c447c0a34e4ad217b0552448468cf37586ad7f98fe0450a" }, "format": "pcm_s16le", "sha256": 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"5bf40848-c272-41f5-909a-908d4169e636", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 142, "layer": "L1", "type": "ttv.finished", "version": 1, "occurredAt": "2026-10-07T12:10:03.524Z", "recordedAt": "2026-10-07T12:10:03.528Z", "operationId": "44b3b5da-b326-49cc-a741-51018b007874", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.finished", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "operationId": "44b3b5da-b326-49cc-a741-51018b007874", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "5f08f27a-53d4-4614-ab32-47b5d0e5382a", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 143, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-07T12:10:03.549Z", "recordedAt": "2026-10-07T12:10:03.553Z", "operationId": null, "turnId": "ed0d1aa5-f72a-42b6-8ed1-692c91021e4f", "participantId": null, "payload": { "text": "Hvala Vam, pronašla sam podatke.\n\nRaspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara.\n\nDa li želite da ponovim iznos?", "type": "dialog.response.ready", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "turnId": "ed0d1aa5-f72a-42b6-8ed1-692c91021e4f", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "segmentIds": [ "04fd6ab4-77d5-4c65-8d51-14184827d2e5", "ad345f1e-2f95-4c63-bf70-f10ac491d62c", "59d45f9a-3901-4f56-91e2-0be467600585", "9814a9e2-2164-49d5-b453-f176ebd43291", "3d96cb1a-a70c-481e-bc3a-d1c53693759a" ] }, "audioId": null, "audio": null }, { "id": "0bc5bbb3-4231-45c5-b2f4-60eaeafb25eb", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 144, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-07T12:10:03.556Z", "recordedAt": "2026-10-07T12:10:03.560Z", "operationId": null, "turnId": "ed0d1aa5-f72a-42b6-8ed1-692c91021e4f", "participantId": "callee", "payload": { "text": "12. 09. 99. 5803. 216.", "type": "dialog.answer_received", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "turnId": "ed0d1aa5-f72a-42b6-8ed1-692c91021e4f", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "segmentIds": [ "04fd6ab4-77d5-4c65-8d51-14184827d2e5", "ad345f1e-2f95-4c63-bf70-f10ac491d62c", "59d45f9a-3901-4f56-91e2-0be467600585", "9814a9e2-2164-49d5-b453-f176ebd43291", "3d96cb1a-a70c-481e-bc3a-d1c53693759a" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f39eb028-aead-4c33-9299-776843b050df", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 145, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-10-07T12:10:03.563Z", "recordedAt": "2026-10-07T12:10:03.566Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "customer.jmbg", "value": "1209995803216", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e" }, "audioId": null, "audio": null }, { "id": "ed6deb48-22e7-4cf8-92e7-edb68a6119bc", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 146, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-10-07T12:10:03.568Z", "recordedAt": "2026-10-07T12:10:03.571Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "card.available", "value": "hiljadu petsto četrdeset dinara", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e" }, "audioId": null, "audio": null }, { "id": "47d05824-774d-4919-adb2-2e60320bd0d3", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 147, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-07T12:10:03.573Z", "recordedAt": "2026-10-07T12:10:03.576Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Luka", "phase": "offer", "prezime": "Nikolić", "foundJmbg": "1209995803216", "fragments": [], "lastTurnId": "ed0d1aa5-f72a-42b6-8ed1-692c91021e4f", "jmbgAttempts": 0, "lastQuestion": "repeat_offer", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "921c50e4-74b1-4495-9f08-7acf31d3682c", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 148, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-07T12:10:03.578Z", "recordedAt": "2026-10-07T12:10:03.581Z", "operationId": null, "turnId": "ed0d1aa5-f72a-42b6-8ed1-692c91021e4f", "participantId": "agent", "payload": { "kind": "response", "text": "Hvala Vam, pronašla sam podatke.\n\nRaspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara.\n\nDa li želite da ponovim iznos?", "type": "dialog.turn.started", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "turnId": "ed0d1aa5-f72a-42b6-8ed1-692c91021e4f", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "47dc6b90-bc8f-497d-86af-a71b01cbae1e", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 149, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-07T12:10:03.585Z", "recordedAt": "2026-10-07T12:10:03.590Z", "operationId": "f1528193-1983-466c-893f-8c291c75aa4d", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Hvala Vam, pronašla sam podatke.\n\nRaspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara.\n\nDa li želite da ponovim iznos?", "asset": { "id": "d7169d65-5d26-40d6-b6a6-0b103176e7db", "key": "recordings/1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f/generated/d7169d65-5d26-40d6-b6a6-0b103176e7db.wav", "bucket": "livekit-node-stage", "objectSha256": "ee24cc6e4b94ded9572f314dede5e3c355842d40161cf0bcd39b744f17feb146" }, "format": "pcm_s16le", "sha256": "f3716d45f39275b2049668109f12541b0ce83facbb1a797f725e0c780991b192", "channels": 1, "byteLength": 422400, "durationMs": 8800, "sampleRate": 24000 }, "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "operationId": "f1528193-1983-466c-893f-8c291c75aa4d", "participantId": "agent" }, "audioId": "d7169d65-5d26-40d6-b6a6-0b103176e7db", "audio": { "id": "d7169d65-5d26-40d6-b6a6-0b103176e7db", "name": "agent-response", "text": "Hvala Vam, pronašla sam podatke.\n\nRaspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara.\n\nDa li želite da ponovim iznos?", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "f3716d45f39275b2049668109f12541b0ce83facbb1a797f725e0c780991b192", "byteLength": 422400, "durationMs": 8800, "bucket": "livekit-node-stage", "key": "recordings/1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f/generated/d7169d65-5d26-40d6-b6a6-0b103176e7db.wav", "objectSha256": "ee24cc6e4b94ded9572f314dede5e3c355842d40161cf0bcd39b744f17feb146", "objectByteLength": 422444, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:10:03.532Z" } }, { "id": "26bbc5b3-458b-453a-870d-f7db3718b198", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 150, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-07T12:10:03.592Z", "recordedAt": "2026-10-07T12:10:03.599Z", "operationId": "f1528193-1983-466c-893f-8c291c75aa4d", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "operationId": "f1528193-1983-466c-893f-8c291c75aa4d", "firstFrameAt": "2026-10-07T12:10:03.591Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "87b1e220-f203-40b5-aa7f-494d2e943002", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 151, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:10:04.537Z", "recordedAt": "2026-10-07T12:10:04.541Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "83ebaa53-f886-4e43-892f-e58e63a72401", "key": "recordings/1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f/audio/caller/83ebaa53-f886-4e43-892f-e58e63a72401.wav", "bucket": "livekit-node-stage", "objectSha256": "6d8584a8d4be85afba90fcfe899afc3d8e884754220a5576ad50d8c9c760c199" }, "format": "pcm_s16le", "sha256": "b014fe2d4540822f885b107157bdbe5104f63f65bdfc2cfc3aec6a8f9019c611", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "startedAt": "2026-10-07T12:10:02.534Z", 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"2026-10-07T12:10:12.696Z", "operationId": "f1528193-1983-466c-893f-8c291c75aa4d", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "operationId": "f1528193-1983-466c-893f-8c291c75aa4d", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "59b97571-4b53-4f2c-b4c8-3c2f41af0261", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 161, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-07T12:10:12.702Z", "recordedAt": "2026-10-07T12:10:12.708Z", "operationId": null, "turnId": "ed0d1aa5-f72a-42b6-8ed1-692c91021e4f", "participantId": "agent", "payload": { "kind": "response", "text": "Hvala Vam, pronašla sam podatke.\n\nRaspoloživo stanje na Vašoj kreditnoj kartici iznosi hiljadu petsto četrdeset dinara.\n\nDa li želite da ponovim iznos?", "type": "dialog.turn.completed", "callId": "1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f", "turnId": 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"2026-10-07T12:10:11.591Z", "operationId": "f1528193-1983-466c-893f-8c291c75aa4d", "participantId": "agent" }, "audioId": "c45a78ce-9500-46ca-a984-d6968340cdfc", "audio": { "id": "c45a78ce-9500-46ca-a984-d6968340cdfc", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "0d7d1b207d903b66c011a7f2b85e5d3687fa203bc13757855a294c8131093e7e", "byteLength": 52800, "durationMs": 1100, "bucket": "livekit-node-stage", "key": "recordings/1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f/audio/agent/c45a78ce-9500-46ca-a984-d6968340cdfc.wav", "objectSha256": "06c9af33d3e3f3f7364f8badabbe5030711f89c0fcf21cbb157a1c3483cf42c5", "objectByteLength": 52844, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:10:12.701Z" } }, { "id": "5b7f2e6d-0094-4ce4-91a9-a1c0136c50fc", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 164, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-07T12:10:14.086Z", "recordedAt": "2026-10-07T12:10:14.147Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "atMs": 51583.80549299999, "type": "speech.started", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "87a66444-a628-41a7-ae6c-97be755015ca", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 165, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-07T12:10:14.150Z", "recordedAt": "2026-10-07T12:10:14.248Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "atMs": 51647.80549299999, "type": "speech.stopped", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "silenceId": "5681881e-c6d8-4d0e-8ebe-569f63bf6d73", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "9686a485-9e4a-4342-bfe2-4222ff97b70e", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 166, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-07T12:10:14.502Z", "recordedAt": "2026-10-07T12:10:14.507Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "atMs": 51999.80549299999, "type": "silence.soft", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "silenceId": "5681881e-c6d8-4d0e-8ebe-569f63bf6d73", "durationMs": 352, "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "9969655a-8fb8-4d11-bd86-f6b5f3560d88", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 167, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-07T12:10:14.535Z", "recordedAt": "2026-10-07T12:10:14.540Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "7e92cb1f-1148-4244-9668-6801e68adc3e", "key": "recordings/1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f/audio/caller/7e92cb1f-1148-4244-9668-6801e68adc3e.wav", "bucket": "livekit-node-stage", "objectSha256": "fc90d31705d0fd3e0686a4dd8955f49fe1681cb89cd319016a546096d38536a5" }, "format": "pcm_s16le", "sha256": "97bf18bd4ae3792b3333baad7de1fe8432eb6a0d8d3df13276f3fe720d7a64dd", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "startedAt": "2026-10-07T12:10:12.534Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "participantId": "callee" }, "audioId": "7e92cb1f-1148-4244-9668-6801e68adc3e", "audio": { "id": "7e92cb1f-1148-4244-9668-6801e68adc3e", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": 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"operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "ef5322c3-f9aa-4789-9f19-f64ee4aa5378", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 169, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-07T12:10:14.640Z", "recordedAt": "2026-10-07T12:10:14.644Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": "4c9eee09-dc7f-4ac0-9b58-60044309bd44", "participantId": "callee", "payload": { "text": "Da.", "type": "vtt.transcript.completed", "turnId": "4c9eee09-dc7f-4ac0-9b58-60044309bd44", "endedAt": "2026-10-07T12:10:14.150Z", "segmentId": "570b2dff-4e9c-4757-adde-7898e3d46f6a", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "startedAt": "2026-10-07T12:10:14.086Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "547a27e8-20f1-4d8c-a44b-e1471d27e0a2", "dialogId": 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"agent", "payload": { "type": "regression.started", "goalId": "aki.balance", "turnId": "54d0047b-a3b2-4580-b760-e91de9e51efc", "purpose": "goal_regression", "provider": "openai", "goalIndex": 0, "iteration": 1, "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "operationId": "3fabfe54-8970-4cbf-9ff8-1ee227cdab8b", "retryAllowed": true, "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "4f1d20d7-2af7-4201-9954-a543fc6c9b06", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 172, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-07T12:10:15.270Z", "recordedAt": "2026-10-07T12:10:15.267Z", "operationId": "9bbec924-59d8-4b07-8641-d6b7892c6813", "turnId": null, "participantId": "callee", "payload": { "atMs": 52767.80549299999, "type": "silence.committed", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "silenceId": "5681881e-c6d8-4d0e-8ebe-569f63bf6d73", "durationMs": 1120, "operationId": 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"key": "recordings/1f3bcd8f-659f-40b9-9c17-e0c5a57a6a3f/audio/caller/4dbd69ce-9564-4fb5-a0f7-71e4fb690906.wav", "objectSha256": "e29a66a630aef1805763670d6160f64457ea6d120aab337782b7440e04f2976a", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-07T12:10:24.522Z" } }, { "id": "2d9facec-dc5f-4f94-983c-0ea430944767", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 192, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-07T12:10:25.812Z", "recordedAt": "2026-10-07T12:10:25.816Z", "operationId": "bc1d4c55-318a-4515-bda6-b0ea99492e16", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "operationId": "bc1d4c55-318a-4515-bda6-b0ea99492e16", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "66c87e3d-ecb1-4900-a8c8-23b312ddb5a1", "dialogId": "affc97f4-c4f8-4f41-9843-321010dcd36e", "sequence": 193, "layer": 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