{ "id": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "number": "+381649645574", "direction": "inbound", "room": "phone-_+381649645574_4HPqPpWeskT3", "status": "ended", "sipCallId": "SCL_BWsgZVZeFDou", "sipStatus": "active", "createdAt": "2026-10-08T11:57:50.301Z", "updatedAt": "2026-10-08T11:58:49.610Z", "answeredAt": "2026-10-08T11:57:51.184Z", "endedAt": "2026-10-08T11:58:49.603Z", "endedReason": "mismatch", "dialog": { "id": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "createdAt": "2026-10-08T11:57:50.301Z", "initialState": { "id": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381649645574", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "63c0a622557032b5cacad8f21bb3267bc69c66f5237d417653c185b47287b805", "channels": 1, "byteLength": 60480, "durationMs": 1260, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "14038c8fb1925337b7668673c859c5bcf5ff5245a5aa837d4dc9d39665b5fee8", "channels": 1, "byteLength": 426240, "durationMs": 8880, "sampleRate": 24000 } }, "prompts": { "system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 2000 } ] }, "definition": { "kind": "code", "options": { "latencyFiller": true, "speechProfile": { "speed": 1, "stability": 0.8, "similarityBoost": 0.8 }, "expectedReplyPool": true }, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v4_turbo", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 232, "historyStartedAt": "2026-10-08T11:57:50.301Z", "events": [ { "id": "549b15d8-b9dd-4f17-bef9-9be588ec9d31", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-08T11:57:50.174Z", "recordedAt": "2026-10-08T11:57:50.301Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_+381649645574_4HPqPpWeskT3", "type": "call.created", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "number": "+381649645574", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "ef604bf9-1e05-40df-b603-3f3baa9e9582", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-08T11:57:50.174Z", "recordedAt": "2026-10-08T11:57:50.301Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598" }, "audioId": null, "audio": null }, { "id": "37acdfec-bcd5-4c29-a6c3-2e3d6d022340", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-08T11:57:50.174Z", "recordedAt": "2026-10-08T11:57:50.301Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430" }, "audioId": null, "audio": null }, { "id": "16b36d12-a193-4588-8f2d-ad500c02c097", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 4, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-08T11:57:50.343Z", "recordedAt": "2026-10-08T11:57:50.357Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "16b0c5cc-3c05-4aec-8e45-3c470be257e8", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T11:57:50.343Z", "recordedAt": "2026-10-08T11:57:50.362Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "sipCallId": "SCL_BWsgZVZeFDou", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "65da3f2a-4b6b-496e-9ef7-af7fc86982c1", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T11:57:51.184Z", "recordedAt": "2026-10-08T11:57:51.192Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "sipCallId": "SCL_BWsgZVZeFDou", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "ca7eff51-1302-4502-b8b0-be450f70e5d8", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-08T11:57:51.184Z", "recordedAt": "2026-10-08T11:57:51.196Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598" }, "audioId": null, "audio": null }, { "id": "7f87c6cc-4c49-44d9-9866-02576eaf2e13", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-08T11:57:51.200Z", "recordedAt": "2026-10-08T11:57:51.218Z", "operationId": "8ee02afb-4c97-4a22-9038-6a72487f9318", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "operationId": "8ee02afb-4c97-4a22-9038-6a72487f9318", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "cb898ef5-458f-4802-a92f-ca65edf47337", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T11:57:51.227Z", "recordedAt": "2026-10-08T11:57:51.235Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430" }, "audioId": null, "audio": null }, { "id": "525ba53a-7a16-4839-8eb2-c6d7034a4ec5", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 10, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T11:57:51.558Z", "recordedAt": "2026-10-08T11:57:51.571Z", "operationId": "8ee02afb-4c97-4a22-9038-6a72487f9318", "turnId": null, "participantId": "callee", "payload": { "atMs": 909.2775309999997, "type": "silence.soft", "sessionId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "silenceId": "e4fe371f-44ee-47d9-8d5f-cce52796438e", "durationMs": 352, "operationId": "8ee02afb-4c97-4a22-9038-6a72487f9318", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "3837b6f2-79c3-4d20-a26d-e1c7fb9d231d", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 11, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T11:57:52.326Z", "recordedAt": "2026-10-08T11:57:52.351Z", "operationId": "8ee02afb-4c97-4a22-9038-6a72487f9318", "turnId": null, "participantId": "callee", "payload": { "atMs": 1677.2775309999997, "type": "silence.committed", "sessionId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "silenceId": "e4fe371f-44ee-47d9-8d5f-cce52796438e", "durationMs": 1120, "operationId": "8ee02afb-4c97-4a22-9038-6a72487f9318", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "ddd5ccde-9fa8-425b-835c-491fe98473d1", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 12, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-08T11:57:52.422Z", "recordedAt": "2026-10-08T11:57:52.430Z", "operationId": "8ee02afb-4c97-4a22-9038-6a72487f9318", "turnId": null, "participantId": "callee", "payload": { "atMs": 1773.2775309999997, "type": "silence.opening", "sessionId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "silenceId": "e4fe371f-44ee-47d9-8d5f-cce52796438e", "durationMs": 1216, "operationId": "8ee02afb-4c97-4a22-9038-6a72487f9318", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5ec384d2-50f9-4374-ac80-7e4928013164", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 13, "layer": "DIALOG", "type": 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Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "turnId": "dad021bd-b9bd-4794-84b6-f402e69475a0", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "b0f241c7-bce9-4db7-a123-c07413a17b52", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 14, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T11:57:52.442Z", "recordedAt": "2026-10-08T11:57:52.448Z", "operationId": "d243da7d-11d0-4901-a085-73b9bbf4fc46", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "14038c8fb1925337b7668673c859c5bcf5ff5245a5aa837d4dc9d39665b5fee8", "channels": 1, "byteLength": 426240, "durationMs": 8880, "sampleRate": 24000 }, "sessionId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "operationId": "d243da7d-11d0-4901-a085-73b9bbf4fc46", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "a502243f-f81c-4045-b6e1-b972b3b76fea", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 15, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T11:57:52.453Z", "recordedAt": "2026-10-08T11:57:52.460Z", "operationId": "d243da7d-11d0-4901-a085-73b9bbf4fc46", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "operationId": "d243da7d-11d0-4901-a085-73b9bbf4fc46", "firstFrameAt": "2026-10-08T11:57:52.451Z", "participantId": "agent" }, "audioId": null, "audio": 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Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "turnId": "dad021bd-b9bd-4794-84b6-f402e69475a0", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "91b69d82-14a0-4077-858c-a491b2deee87", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 44, "layer": "DIALOG", "type": "dialog.awaiting_answer", "version": 1, "occurredAt": "2026-10-08T11:58:01.656Z", "recordedAt": "2026-10-08T11:58:01.661Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "dialog.awaiting_answer", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "b1109a7d-57ae-4c0b-9fc4-803298ba6202", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 45, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, "occurredAt": "2026-10-08T11:58:01.665Z", "recordedAt": "2026-10-08T11:58:01.670Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "name": "Credit card balance", "type": "dialog.goal.started", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "goalId": "aki.balance", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "goalIndex": 0 }, "audioId": null, "audio": null }, { "id": "19f8ccde-f309-4931-a52a-d2ac22acd5f4", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 46, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:58:01.670Z", "recordedAt": "2026-10-08T11:58:01.678Z", "operationId": "d243da7d-11d0-4901-a085-73b9bbf4fc46", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "75058d2d-537a-46a1-ba9b-773e7f6d51ed", "key": "recordings/1e8e2c5c-43f0-4923-9a49-ed14887f1598/audio/agent/75058d2d-537a-46a1-ba9b-773e7f6d51ed.wav", "bucket": "livekit-node-stage", "objectSha256": "3280099f368942b1cad93322e89219f169c33357c2feaca91d7b5c1760f4324a" }, "format": "pcm_s16le", "sha256": "10295c361808b4a6cc923fcb8d63620d11845a9dff9a52479944073f3ff4d507", "channels": 1, "byteLength": 56640, "durationMs": 1180, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "startedAt": "2026-10-08T11:58:00.451Z", "operationId": "d243da7d-11d0-4901-a085-73b9bbf4fc46", "participantId": "agent" }, "audioId": "75058d2d-537a-46a1-ba9b-773e7f6d51ed", "audio": { "id": "75058d2d-537a-46a1-ba9b-773e7f6d51ed", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "10295c361808b4a6cc923fcb8d63620d11845a9dff9a52479944073f3ff4d507", "byteLength": 56640, "durationMs": 1180, "bucket": "livekit-node-stage", "key": "recordings/1e8e2c5c-43f0-4923-9a49-ed14887f1598/audio/agent/75058d2d-537a-46a1-ba9b-773e7f6d51ed.wav", "objectSha256": "3280099f368942b1cad93322e89219f169c33357c2feaca91d7b5c1760f4324a", "objectByteLength": 56684, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:58:01.642Z" } }, { "id": "ef93d140-1115-4fd4-a2e5-c4eaaf3ada1e", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 47, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T11:58:01.672Z", "recordedAt": "2026-10-08T11:58:01.686Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "opening", "fragments": [], "jmbgAttempts": 0, "lastQuestion": "help", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0, "greetingInterrupted": false }, "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "2982f46f-9fb0-4e51-b66b-d2906b6f4276", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 48, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-10-08T11:58:01.694Z", "recordedAt": "2026-10-08T11:58:01.700Z", "operationId": null, "turnId": "1d464bed-6ce6-47be-925b-99ca66ff8418", "participantId": null, "payload": { "text": "Dobar dan, dobrodošli u. Ja sam.", "type": "dialog.response.preparing", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "turnId": "1d464bed-6ce6-47be-925b-99ca66ff8418", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "segmentIds": [ "b9fc3707-a3b4-49d9-9dc3-20f27972aa50", "e0a30703-a828-41f2-8dfe-67b8860e2960", "a10bd773-8a18-4940-8113-66b2988d6a1c" ] }, "audioId": null, "audio": null }, { "id": "9c334ebc-9be5-428b-8a56-0b8fd271820c", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 49, "layer": "L1", "type": "regression.started", "version": 1, "occurredAt": "2026-10-08T11:58:01.704Z", "recordedAt": "2026-10-08T11:58:01.709Z", "operationId": "c3c5dfa5-3a4a-4664-b7d1-7d24b8a8781d", "turnId": "1d464bed-6ce6-47be-925b-99ca66ff8418", "participantId": "agent", "payload": { "type": "regression.started", "goalId": "aki.balance", "turnId": "1d464bed-6ce6-47be-925b-99ca66ff8418", "purpose": "goal_regression", "provider": "openai", "goalIndex": 0, "iteration": 1, "sessionId": 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Ja sam. Zdravo, Aki. Želim da proverim moje stanje na kreditnoj kartici. Moje ime je Luka. Nikolić. A JMBG je 09. 04. 98. 77. 81072.", "type": "dialog.response.preparing", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "turnId": "3edd6e03-a7cf-43d7-b05d-a15ee7e0483c", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "segmentIds": [ "b9fc3707-a3b4-49d9-9dc3-20f27972aa50", "e0a30703-a828-41f2-8dfe-67b8860e2960", "a10bd773-8a18-4940-8113-66b2988d6a1c", "96f5dfca-a69d-47ef-a857-174a807d940e", "a8862d61-ea11-4203-82cc-e49f30ce6612", "9b975bc3-09c5-42d6-a5dc-22bf7c7bf872", "8def63db-56b4-426c-838b-4346be65246b", "2601cf1a-e3b4-4fa9-a49b-680daa00d152", "1ad9d21d-2cca-4e64-b988-f0738f4e4f0e", "d1c50638-cd37-43f2-8704-97f92326f05b" ] }, "audioId": null, "audio": null }, { "id": "7add8c47-7a0c-4ce1-b9fd-6a38187f6975", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 122, "layer": "L1", "type": "regression.started", "version": 1, "occurredAt": "2026-10-08T11:58:18.023Z", "recordedAt": "2026-10-08T11:58:18.029Z", "operationId": "d610f65d-23c8-4dfe-880c-a5829cb9fd1a", 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Hajde da pokušamo još jednom. Molim Vas, ponovite svoj ЈМБГ.", "type": "ttv.started", "sessionId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "operationId": "d3f0d4a3-b9c2-4c6a-9ae7-23c456108903", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "bff3140f-e204-4341-96af-63c616d48d82", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 127, "layer": "L1", "type": "ttv.first_byte", "version": 1, "occurredAt": "2026-10-08T11:58:19.790Z", "recordedAt": "2026-10-08T11:58:19.796Z", "operationId": "d3f0d4a3-b9c2-4c6a-9ae7-23c456108903", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.first_byte", "elapsedMs": 227.09739600000466, "sessionId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "operationId": "d3f0d4a3-b9c2-4c6a-9ae7-23c456108903", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "ef40f543-2c87-47a3-a04e-204d86eb9ad0", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 128, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:58:21.219Z", "recordedAt": "2026-10-08T11:58:21.225Z", "operationId": "8ee02afb-4c97-4a22-9038-6a72487f9318", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "f22b32d1-589f-41a8-a6ca-ff5c1ede207b", "key": "recordings/1e8e2c5c-43f0-4923-9a49-ed14887f1598/audio/caller/f22b32d1-589f-41a8-a6ca-ff5c1ede207b.wav", "bucket": "livekit-node-stage", "objectSha256": "250d0c75d564a637f0b9cf42d7dd6f537b4ccc21c77ce9860050ba615f4402e2" }, "format": "pcm_s16le", "sha256": "074c7796d39157d7242c4e4c55ec3b23bb68cb466e7e5e57c28a6ad658a25f0e", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "startedAt": "2026-10-08T11:58:19.214Z", "operationId": "8ee02afb-4c97-4a22-9038-6a72487f9318", "participantId": "callee" }, "audioId": "f22b32d1-589f-41a8-a6ca-ff5c1ede207b", "audio": { "id": "f22b32d1-589f-41a8-a6ca-ff5c1ede207b", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "074c7796d39157d7242c4e4c55ec3b23bb68cb466e7e5e57c28a6ad658a25f0e", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/1e8e2c5c-43f0-4923-9a49-ed14887f1598/audio/caller/f22b32d1-589f-41a8-a6ca-ff5c1ede207b.wav", "objectSha256": "250d0c75d564a637f0b9cf42d7dd6f537b4ccc21c77ce9860050ba615f4402e2", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:58:21.204Z" } }, { "id": "3ae52b16-1f64-4184-9c62-712cc224b517", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 129, "layer": "L1", "type": "ttv.finished", "version": 1, "occurredAt": "2026-10-08T11:58:21.590Z", "recordedAt": "2026-10-08T11:58:21.595Z", "operationId": "d3f0d4a3-b9c2-4c6a-9ae7-23c456108903", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.finished", "sessionId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "operationId": "d3f0d4a3-b9c2-4c6a-9ae7-23c456108903", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "1d97fcb7-1c3e-4f60-a2db-a4e06a932971", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 130, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-08T11:58:21.616Z", "recordedAt": "2026-10-08T11:58:21.619Z", "operationId": null, "turnId": "3edd6e03-a7cf-43d7-b05d-a15ee7e0483c", "participantId": null, "payload": { "text": "Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. Molim Vas, ponovite svoj ЈМБГ.", "type": "dialog.response.ready", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "turnId": "3edd6e03-a7cf-43d7-b05d-a15ee7e0483c", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "segmentIds": [ "b9fc3707-a3b4-49d9-9dc3-20f27972aa50", "e0a30703-a828-41f2-8dfe-67b8860e2960", "a10bd773-8a18-4940-8113-66b2988d6a1c", "96f5dfca-a69d-47ef-a857-174a807d940e", "a8862d61-ea11-4203-82cc-e49f30ce6612", "9b975bc3-09c5-42d6-a5dc-22bf7c7bf872", "8def63db-56b4-426c-838b-4346be65246b", "2601cf1a-e3b4-4fa9-a49b-680daa00d152", "1ad9d21d-2cca-4e64-b988-f0738f4e4f0e", "d1c50638-cd37-43f2-8704-97f92326f05b" ] }, "audioId": null, "audio": null }, { "id": "0168d644-42f5-4949-ab84-5bc4edbed913", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 131, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T11:58:21.621Z", "recordedAt": "2026-10-08T11:58:21.625Z", "operationId": null, "turnId": "3edd6e03-a7cf-43d7-b05d-a15ee7e0483c", "participantId": "callee", "payload": { "text": "Dobar dan, dobrodošli u. Ja sam. Zdravo, Aki. Želim da proverim moje stanje na kreditnoj kartici. Moje ime je Luka. Nikolić. A JMBG je 09. 04. 98. 77. 81072.", "type": "dialog.answer_received", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "turnId": "3edd6e03-a7cf-43d7-b05d-a15ee7e0483c", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "segmentIds": [ "b9fc3707-a3b4-49d9-9dc3-20f27972aa50", "e0a30703-a828-41f2-8dfe-67b8860e2960", "a10bd773-8a18-4940-8113-66b2988d6a1c", "96f5dfca-a69d-47ef-a857-174a807d940e", "a8862d61-ea11-4203-82cc-e49f30ce6612", "9b975bc3-09c5-42d6-a5dc-22bf7c7bf872", "8def63db-56b4-426c-838b-4346be65246b", "2601cf1a-e3b4-4fa9-a49b-680daa00d152", "1ad9d21d-2cca-4e64-b988-f0738f4e4f0e", "d1c50638-cd37-43f2-8704-97f92326f05b" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4512d0ad-7391-430f-a97b-bf3eed15b949", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 132, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-10-08T11:58:21.627Z", "recordedAt": "2026-10-08T11:58:21.630Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "customer.jmbg", "value": "0904987781072", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430" }, "audioId": null, "audio": null }, { "id": "5228795c-6716-445d-ba37-784eac858e15", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 133, "layer": "DIALOG", "type": "dialog.data.collected", "version": 1, "occurredAt": "2026-10-08T11:58:21.632Z", "recordedAt": "2026-10-08T11:58:21.635Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.data.collected", "field": "customer.name", "value": "Luka Nikolić", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430" }, "audioId": null, "audio": null }, { "id": "35162fe4-08c4-4331-b318-bbeb5cdc0fa1", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 134, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T11:58:21.637Z", "recordedAt": "2026-10-08T11:58:21.640Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Luka", "phase": "jmbg", "prezime": "Nikolić", "fragments": [], "lastTurnId": "3edd6e03-a7cf-43d7-b05d-a15ee7e0483c", "jmbgAttempts": 0, "lastQuestion": "mismatch", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 1 }, "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "58d0442b-b24e-454d-95db-637e0b3aa714", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 135, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T11:58:21.644Z", "recordedAt": "2026-10-08T11:58:21.649Z", "operationId": null, "turnId": "3edd6e03-a7cf-43d7-b05d-a15ee7e0483c", "participantId": "agent", "payload": { "kind": "response", "text": "Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. Molim Vas, ponovite svoj ЈМБГ.", "type": "dialog.turn.started", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "turnId": "3edd6e03-a7cf-43d7-b05d-a15ee7e0483c", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "0ec82f14-601e-471b-bc6b-505873d32f16", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 136, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T11:58:21.651Z", "recordedAt": "2026-10-08T11:58:21.656Z", "operationId": "c6cff6b9-b547-4fae-8520-4902a1151809", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. Molim Vas, ponovite svoj ЈМБГ.", "asset": { "id": "2af4018e-f753-4040-b64c-72b5f64e3759", "key": "recordings/1e8e2c5c-43f0-4923-9a49-ed14887f1598/generated/2af4018e-f753-4040-b64c-72b5f64e3759.wav", "bucket": "livekit-node-stage", "objectSha256": "2e790b27d2827741f403a60873ec27782b47a8071b76a441e60efc012d732831" }, "format": "pcm_s16le", "sha256": "9f8e7fd812e9ad84c34f1d7fa055617d3a3ecd9390ac2c8f951a15e01c7174ca", "channels": 1, "byteLength": 372480, "durationMs": 7760, "sampleRate": 24000 }, "sessionId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "operationId": "c6cff6b9-b547-4fae-8520-4902a1151809", "participantId": "agent" }, "audioId": "2af4018e-f753-4040-b64c-72b5f64e3759", "audio": { "id": "2af4018e-f753-4040-b64c-72b5f64e3759", "name": "agent-response", "text": "Podaci koje ste naveli se ne poklapaju. Hajde da pokušamo još jednom. Molim Vas, ponovite svoj ЈМБГ.", "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "9f8e7fd812e9ad84c34f1d7fa055617d3a3ecd9390ac2c8f951a15e01c7174ca", "byteLength": 372480, "durationMs": 7760, "bucket": "livekit-node-stage", "key": "recordings/1e8e2c5c-43f0-4923-9a49-ed14887f1598/generated/2af4018e-f753-4040-b64c-72b5f64e3759.wav", "objectSha256": "2e790b27d2827741f403a60873ec27782b47a8071b76a441e60efc012d732831", "objectByteLength": 372524, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:58:21.598Z" } }, { "id": "0e999c8a-1192-48a7-8cc5-fa9b796df039", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 137, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T11:58:21.659Z", "recordedAt": "2026-10-08T11:58:21.664Z", "operationId": "c6cff6b9-b547-4fae-8520-4902a1151809", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": 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Hajde da pokušamo još jednom. Molim Vas, ponovite svoj ЈМБГ.", "type": "dialog.turn.completed", "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "turnId": "3edd6e03-a7cf-43d7-b05d-a15ee7e0483c", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "f027a522-d4d8-40b9-b36f-02df6d20540a", "dialogId": "21c7d4d5-f0bf-46ad-8ecd-de4fd986a430", "sequence": 147, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T11:58:29.742Z", "recordedAt": "2026-10-08T11:58:29.747Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Luka", "phase": "jmbg", "prezime": "Nikolić", "fragments": [], "lastPhrase": "mismatch", "interrupted": false, "jmbgAttempts": 0, "lastQuestion": "mismatch", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 1 }, "callId": "1e8e2c5c-43f0-4923-9a49-ed14887f1598", "dialogId": 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