{ "id": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "number": "+381649645574", "direction": "inbound", "room": "phone-_+381649645574_U33orco5cvSz", "status": "ended", "sipCallId": "SCL_kN7BAi8qLtTo", "sipStatus": "active", "createdAt": "2026-10-08T11:58:58.292Z", "updatedAt": "2026-10-08T12:00:54.788Z", "answeredAt": "2026-10-08T11:58:59.171Z", "endedAt": "2026-10-08T12:00:54.760Z", "endedReason": "balance_closed", "dialog": { "id": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "createdAt": "2026-10-08T11:58:58.292Z", "initialState": { "id": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381649645574", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "3652c41aa2e061182e01e37b95d61513e0bb16b865917ebb36cc4f2a8c076a0d", "channels": 1, "byteLength": 63840, "durationMs": 1330, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "b28d7611a59c122277581bb59b287402538803c8d9196085aec1f858aac085a8", "channels": 1, "byteLength": 430080, "durationMs": 8960, "sampleRate": 24000 } }, "prompts": { "system": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 2000 } ] }, "definition": { "kind": "code", "options": { "latencyFiller": true, "speechProfile": { "speed": 1, "stability": 0.8, "similarityBoost": 0.8 }, "expectedReplyPool": true }, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v4_turbo", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 350, "openingMs": 1200, "committedMs": 1100 }, "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "Ајик банка. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 299, "historyStartedAt": "2026-10-08T11:58:58.292Z", "events": [ { "id": "d12b3b86-fc2d-4914-a7c5-d05b6afc8fb6", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-08T11:58:58.161Z", "recordedAt": "2026-10-08T11:58:58.292Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_+381649645574_U33orco5cvSz", "type": "call.created", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "number": "+381649645574", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "5c273d72-d398-4ae0-8fc9-68741f749776", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-08T11:58:58.161Z", "recordedAt": "2026-10-08T11:58:58.292Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8" }, "audioId": null, "audio": null }, { "id": "a302750a-1939-4f35-bf32-a748d0c14857", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-08T11:58:58.161Z", "recordedAt": "2026-10-08T11:58:58.292Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4" }, "audioId": null, "audio": null }, { "id": "bf182381-0d54-4ec7-abda-cd93b53bee99", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 4, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-08T11:58:58.331Z", "recordedAt": "2026-10-08T11:58:58.346Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f42cc8eb-67cb-42dc-827b-dbc313135d08", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T11:58:58.331Z", "recordedAt": "2026-10-08T11:58:58.351Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "sipCallId": "SCL_kN7BAi8qLtTo", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "6e717b92-c637-4773-b6f9-64ab51286597", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T11:58:59.171Z", "recordedAt": "2026-10-08T11:58:59.177Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "sipCallId": "SCL_kN7BAi8qLtTo", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "7274a596-805a-41aa-9f00-a61e1601f801", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-08T11:58:59.171Z", "recordedAt": "2026-10-08T11:58:59.180Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8" }, "audioId": null, "audio": null }, { "id": "f4fc80fd-ec4e-48ae-b55b-6570c848076f", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-08T11:58:59.184Z", "recordedAt": "2026-10-08T11:58:59.202Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "a3025c51-e024-425a-bf18-f73736d00612", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T11:58:59.205Z", "recordedAt": "2026-10-08T11:58:59.216Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "behavior": { "turns": "assertive", "greeting": { "initiative": "submissive", "interruptible": false } }, "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4" }, "audioId": null, "audio": null }, { "id": "fbd4cdc4-c8f3-43c0-9004-c9de6100d9a9", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 10, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T11:58:59.536Z", "recordedAt": "2026-10-08T11:58:59.551Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": null, "participantId": "callee", "payload": { "atMs": 898.891192, "type": "silence.soft", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "silenceId": "20010978-0741-4f14-8477-1d14c23905a8", "durationMs": 352, "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "c79e4d31-77e1-4c63-9cf7-c2c854c9e750", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 11, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T11:59:00.304Z", "recordedAt": "2026-10-08T11:59:00.331Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": null, "participantId": "callee", "payload": { "atMs": 1666.939676, "type": "silence.committed", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "silenceId": "20010978-0741-4f14-8477-1d14c23905a8", "durationMs": 1120, "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "ca7cb664-0e8a-4cf1-96bf-60735ae65b4b", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 12, "layer": "L1", "type": "silence.opening", "version": 1, "occurredAt": "2026-10-08T11:59:00.400Z", "recordedAt": "2026-10-08T11:59:00.412Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": null, "participantId": "callee", "payload": { "atMs": 1762.939676, "type": "silence.opening", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "silenceId": "20010978-0741-4f14-8477-1d14c23905a8", "durationMs": 1216, "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "c1150cfb-792f-41a1-a5f4-197c06b766b5", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 13, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T11:59:00.407Z", "recordedAt": "2026-10-08T11:59:00.420Z", "operationId": null, "turnId": "bd60efb1-0a18-4a12-9874-fb0461aa8402", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "turnId": "bd60efb1-0a18-4a12-9874-fb0461aa8402", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "61c9505f-7c4f-4c1c-876e-65702c556aee", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 14, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T11:59:00.424Z", "recordedAt": "2026-10-08T11:59:00.430Z", "operationId": "fab59e6f-0d88-41e9-9d0d-5087b15af7f2", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u Ајик банку. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "b28d7611a59c122277581bb59b287402538803c8d9196085aec1f858aac085a8", "channels": 1, "byteLength": 430080, "durationMs": 8960, "sampleRate": 24000 }, "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "fab59e6f-0d88-41e9-9d0d-5087b15af7f2", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "544cfa85-c285-4d8d-9dd6-0ba2664ff19d", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 15, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T11:59:00.435Z", "recordedAt": "2026-10-08T11:59:00.447Z", "operationId": "fab59e6f-0d88-41e9-9d0d-5087b15af7f2", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "fab59e6f-0d88-41e9-9d0d-5087b15af7f2", "firstFrameAt": "2026-10-08T11:59:00.434Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "d5d5fe13-3e01-47c8-aa81-6338a8419cc8", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 16, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-08T11:59:01.136Z", "recordedAt": "2026-10-08T11:59:01.234Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": null, "participantId": "callee", "payload": { "atMs": 2498.939676, "type": "speech.started", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "df894c5f-fb45-4c07-ad68-963e5d33fc18", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 17, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:59:01.263Z", "recordedAt": "2026-10-08T11:59:01.276Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "ea9a52fa-b5cb-4402-993d-50a44559bd95", "key": "recordings/107aefa5-bc63-4a1a-8d6b-3199d630d4b8/audio/caller/ea9a52fa-b5cb-4402-993d-50a44559bd95.wav", "bucket": "livekit-node-stage", "objectSha256": "0e414919a422033cd41305970e5acb7982809e24da46a4bbfe3e0f67d034e7b2" }, "format": "pcm_s16le", "sha256": "a4340ed16c9e683b19ef8c32769222e24e1bc7a9a585cee15d6c667128201fae", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "startedAt": "2026-10-08T11:58:59.184Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": "ea9a52fa-b5cb-4402-993d-50a44559bd95", "audio": { "id": "ea9a52fa-b5cb-4402-993d-50a44559bd95", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "a4340ed16c9e683b19ef8c32769222e24e1bc7a9a585cee15d6c667128201fae", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/107aefa5-bc63-4a1a-8d6b-3199d630d4b8/audio/caller/ea9a52fa-b5cb-4402-993d-50a44559bd95.wav", "objectSha256": "0e414919a422033cd41305970e5acb7982809e24da46a4bbfe3e0f67d034e7b2", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:59:01.186Z" } }, { "id": "f9012f75-17f1-4ee9-bd16-60cbf14bde11", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 18, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-08T11:59:01.632Z", "recordedAt": "2026-10-08T11:59:01.731Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": null, "participantId": "callee", "payload": { "atMs": 2994.0545089999996, "type": "speech.stopped", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "silenceId": "ed47f195-de2e-4b4f-9053-737d3b105d96", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": 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Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. 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null, "participantId": "agent", "payload": { "mode": "live", "text": "Kako mogu da Vam pomognem?", "type": "ttv.started", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "13169224-1f00-47dc-aa07-a2a62c7047a6", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "f6351cea-3c72-4168-9fbd-1daa100a45a7", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 54, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-08T11:59:12.288Z", "recordedAt": "2026-10-08T11:59:12.354Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": null, "participantId": "callee", "payload": { "atMs": 13650.054509000001, "type": "speech.started", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "7726357b-acd7-4bbe-8ae4-23ec9612e9c0", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 55, 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"silenceId": "2fec2ecd-8ddb-4328-834f-64b01b301b03", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "18dccf84-3e0a-4d71-87df-7b81add85fe4", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 60, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T11:59:15.872Z", "recordedAt": "2026-10-08T11:59:15.871Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": null, "participantId": "callee", "payload": { "atMs": 17234.054509, "type": "silence.soft", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "silenceId": "2fec2ecd-8ddb-4328-834f-64b01b301b03", "durationMs": 352, "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4cccf359-3c79-477b-a601-a9602c22c702", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 61, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-08T11:59:15.973Z", "recordedAt": "2026-10-08T11:59:15.977Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": "24c10604-3580-46b1-b30f-6be0967ede44", "participantId": "callee", "payload": { "text": " Da li možete da mi pomognete vezano za poslednje transakcije?", "type": "vtt.transcript.delta", "turnId": "24c10604-3580-46b1-b30f-6be0967ede44", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5494b9d6-c538-4837-b477-46cc9477815c", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 62, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T11:59:15.981Z", "recordedAt": "2026-10-08T11:59:15.985Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": "24c10604-3580-46b1-b30f-6be0967ede44", "participantId": "callee", "payload": { "text": "Da li možete da mi pomognete vezano za poslednje transakcije?", "type": "vtt.transcript.completed", "turnId": "24c10604-3580-46b1-b30f-6be0967ede44", "endedAt": "2026-10-08T11:59:15.520Z", "segmentId": "d06c12e4-c9e2-4e0b-a57b-3c82ff66d0c0", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "startedAt": "2026-10-08T11:59:12.288Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "7417533b-61dc-444a-a0e1-0a73ca2c0545", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 63, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-10-08T11:59:15.988Z", "recordedAt": "2026-10-08T11:59:15.991Z", "operationId": null, "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "participantId": null, "payload": { "text": "Dobar dan. Uh. Da li možete da mi pomognete vezano za poslednje transakcije?", "type": "dialog.response.preparing", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "segmentIds": [ "cdb3784f-6ba7-445d-b593-481d3ee6a7b4", "01b77b58-a4c0-495e-8d4b-0ca88421e2d7", "d06c12e4-c9e2-4e0b-a57b-3c82ff66d0c0" ] }, "audioId": null, "audio": null }, { "id": "b47a66d6-d63f-44c8-a5e9-549bcfa5599b", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 64, "layer": "L1", "type": "regression.started", "version": 1, "occurredAt": "2026-10-08T11:59:15.994Z", "recordedAt": "2026-10-08T11:59:15.997Z", "operationId": "55df713f-b262-42c9-82d3-c80772377585", "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "participantId": "agent", "payload": { "type": "regression.started", "goalId": "aki.balance", "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "purpose": "goal_regression", "provider": "openai", "goalIndex": 0, "iteration": 1, "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "55df713f-b262-42c9-82d3-c80772377585", "retryAllowed": true, "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "064886e3-d24d-47a8-83fe-8699c654e31a", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 65, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T11:59:16.640Z", "recordedAt": "2026-10-08T11:59:16.652Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": null, "participantId": "callee", "payload": { "atMs": 18002.054509, "type": "silence.committed", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "silenceId": "2fec2ecd-8ddb-4328-834f-64b01b301b03", "durationMs": 1120, "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4a0270ae-e4b3-4f52-b934-d9e318394072", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 66, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:59:17.210Z", "recordedAt": "2026-10-08T11:59:17.218Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "ffb9e2a3-995f-47f4-b045-fcc10d0539c0", "key": "recordings/107aefa5-bc63-4a1a-8d6b-3199d630d4b8/audio/caller/ffb9e2a3-995f-47f4-b045-fcc10d0539c0.wav", "bucket": "livekit-node-stage", "objectSha256": "a982571ae689384564f5aaaeb07c95459e1388e29383dd80b00272e8513a96c4" }, "format": "pcm_s16le", "sha256": "a5e1f4b3f9dd85bfce0bf0633c41f274bded23adf146390303426b80effbb11c", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "startedAt": "2026-10-08T11:59:15.200Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": "ffb9e2a3-995f-47f4-b045-fcc10d0539c0", "audio": { "id": "ffb9e2a3-995f-47f4-b045-fcc10d0539c0", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "a5e1f4b3f9dd85bfce0bf0633c41f274bded23adf146390303426b80effbb11c", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/107aefa5-bc63-4a1a-8d6b-3199d630d4b8/audio/caller/ffb9e2a3-995f-47f4-b045-fcc10d0539c0.wav", "objectSha256": "a982571ae689384564f5aaaeb07c95459e1388e29383dd80b00272e8513a96c4", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:59:17.185Z" } }, { "id": "b1caa80f-49ca-4c05-8c95-f2a6627c5264", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 67, "layer": "L1", "type": "regression.finished", "version": 1, "occurredAt": "2026-10-08T11:59:17.422Z", "recordedAt": "2026-10-08T11:59:17.426Z", "operationId": "55df713f-b262-42c9-82d3-c80772377585", "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "participantId": "agent", "payload": { "type": "regression.finished", "goalId": "aki.balance", "reason": "out_of_scope", "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "values": [], "purpose": "goal_regression", "nextTurn": null, "provider": "openai", "completed": false, "elapsedMs": 1428.1859289999993, "goalIndex": 0, "iteration": 1, "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "55df713f-b262-42c9-82d3-c80772377585", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "66448d01-084a-405c-83cd-cff459e44dee", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 68, "layer": "L1", "type": "ttv.started", "version": 1, "occurredAt": "2026-10-08T11:59:17.429Z", "recordedAt": "2026-10-08T11:59:17.432Z", "operationId": "32649987-553e-4b7e-8dc9-f7db52442854", "turnId": null, "participantId": "agent", "payload": { "mode": "live", "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "type": "ttv.started", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "32649987-553e-4b7e-8dc9-f7db52442854", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "2776d5d3-c64d-4aa9-ac5a-223b2fe54a17", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 69, "layer": "L1", "type": "ttv.first_byte", "version": 1, "occurredAt": "2026-10-08T11:59:17.607Z", "recordedAt": "2026-10-08T11:59:17.615Z", "operationId": "32649987-553e-4b7e-8dc9-f7db52442854", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.first_byte", "elapsedMs": 171.69496999999683, "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "32649987-553e-4b7e-8dc9-f7db52442854", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "e35af287-6419-45ad-b657-9bfb8451fc1d", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 70, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T11:59:19.201Z", "recordedAt": "2026-10-08T11:59:19.212Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "f4614c4e-7fe2-43e7-8b56-7b4411a38bf8", "key": "recordings/107aefa5-bc63-4a1a-8d6b-3199d630d4b8/audio/caller/f4614c4e-7fe2-43e7-8b56-7b4411a38bf8.wav", "bucket": "livekit-node-stage", "objectSha256": "4cea58e59a9dfea179b5f92e4b0e40a30a5df33b8424af005e1748abd8ced0a0" }, "format": "pcm_s16le", "sha256": "de47022619a649a956e20dc4acd0b02bb27ac9a8aa4f12bdababbdc3b8ecc7bf", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "startedAt": "2026-10-08T11:59:17.200Z", "operationId": "e7bb8eeb-766c-4601-b93c-4780bea32599", "participantId": "callee" }, "audioId": "f4614c4e-7fe2-43e7-8b56-7b4411a38bf8", "audio": { "id": "f4614c4e-7fe2-43e7-8b56-7b4411a38bf8", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "de47022619a649a956e20dc4acd0b02bb27ac9a8aa4f12bdababbdc3b8ecc7bf", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/107aefa5-bc63-4a1a-8d6b-3199d630d4b8/audio/caller/f4614c4e-7fe2-43e7-8b56-7b4411a38bf8.wav", "objectSha256": "4cea58e59a9dfea179b5f92e4b0e40a30a5df33b8424af005e1748abd8ced0a0", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T11:59:19.185Z" } }, { "id": "86ba2864-ea2e-4645-87b3-005de08245b3", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 71, "layer": "L1", "type": "ttv.finished", "version": 1, "occurredAt": "2026-10-08T11:59:19.260Z", "recordedAt": "2026-10-08T11:59:19.266Z", "operationId": "32649987-553e-4b7e-8dc9-f7db52442854", "turnId": null, "participantId": "agent", "payload": { "type": "ttv.finished", "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "32649987-553e-4b7e-8dc9-f7db52442854", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "be7cf1b7-90f5-4994-938e-1246b407bc2b", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 72, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-08T11:59:19.287Z", "recordedAt": "2026-10-08T11:59:19.291Z", "operationId": null, "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "participantId": null, "payload": { "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "type": "dialog.response.ready", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "segmentIds": [ "cdb3784f-6ba7-445d-b593-481d3ee6a7b4", "01b77b58-a4c0-495e-8d4b-0ca88421e2d7", "d06c12e4-c9e2-4e0b-a57b-3c82ff66d0c0" ] }, "audioId": null, "audio": null }, { "id": "afcf3845-b30a-4fac-931d-505b0c7f964e", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 73, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T11:59:19.294Z", "recordedAt": "2026-10-08T11:59:19.299Z", "operationId": null, "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "participantId": "callee", "payload": { "text": "Dobar dan. Uh. Da li možete da mi pomognete vezano za poslednje transakcije?", "type": "dialog.answer_received", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "segmentIds": [ "cdb3784f-6ba7-445d-b593-481d3ee6a7b4", "01b77b58-a4c0-495e-8d4b-0ca88421e2d7", "d06c12e4-c9e2-4e0b-a57b-3c82ff66d0c0" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "3c87f25d-9bcb-492f-8c12-e8d90e12b8b6", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 74, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T11:59:19.302Z", "recordedAt": "2026-10-08T11:59:19.306Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "scope", "fragments": [], "lastTurnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "resumePhase": "opening", "jmbgAttempts": 0, "lastQuestion": "out_of_scope", "nameAttempts": 0, "offerDelivered": false, "resumeQuestion": "help", "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "b9aaa765-ca6e-4e6f-9487-7d26041a22eb", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 75, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T11:59:19.309Z", "recordedAt": "2026-10-08T11:59:19.312Z", "operationId": null, "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "participantId": "agent", "payload": { "kind": "response", "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "type": "dialog.turn.started", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "f70af075-a901-4b09-8a25-61078a68f4dd", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 76, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T11:59:19.315Z", "recordedAt": "2026-10-08T11:59:19.319Z", "operationId": "ff961f12-6ee5-4551-ad8c-a3e1218ee546", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. Da li želite da proverite stanje?", "asset": { "id": "2d3652ca-cfbf-4bda-9a6a-ce0eb349364d", "key": "recordings/107aefa5-bc63-4a1a-8d6b-3199d630d4b8/generated/2d3652ca-cfbf-4bda-9a6a-ce0eb349364d.wav", "bucket": "livekit-node-stage", "objectSha256": "4d6c44f8ef11427a9dbe992e2b98752d497bb70a268b1ac2cb8a5a0a736d6af8" }, "format": "pcm_s16le", "sha256": "c2f85091fd410332462d7fe1bf17403db173d6f0a7e1c9898d6bf5284497f1fb", "channels": 1, "byteLength": 341760, "durationMs": 7120, "sampleRate": 24000 }, "sessionId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "operationId": "ff961f12-6ee5-4551-ad8c-a3e1218ee546", "participantId": "agent" }, "audioId": "2d3652ca-cfbf-4bda-9a6a-ce0eb349364d", "audio": { "id": "2d3652ca-cfbf-4bda-9a6a-ce0eb349364d", "name": "agent-response", "text": "Trenutno mogu da Vam pomognem samo sa proverom raspoloživog stanja na kreditnoj kartici. 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Da li želite da proverite stanje?", "type": "dialog.turn.completed", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "turnId": "732c6224-d053-4b3f-ac7a-e9c8b3c05830", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "461d3f6b-0c19-4ebf-a54c-d6c2414c62b0", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 86, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T11:59:26.765Z", "recordedAt": "2026-10-08T11:59:26.769Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "scope", "fragments": [], "lastPhrase": "out_of_scope", "interrupted": false, "resumePhase": "opening", "jmbgAttempts": 0, "lastQuestion": "out_of_scope", "nameAttempts": 0, "offerDelivered": false, "resumeQuestion": "help", "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": 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Raspoloživo stanje na Vašoj kreditnoj kartici iznosi četrdeset osam hiljada dvesta dinara. Da li želite da ponovim iznos?", "type": "dialog.turn.completed", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "turnId": "74bbe024-4398-4d8c-b0c2-19a3484b51df", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "aeeeae94-40cb-42aa-ac62-c462a442f991", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 216, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T12:00:14.962Z", "recordedAt": "2026-10-08T12:00:14.981Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "ime": "Nikola", "phase": "offer", "prezime": "Jovanović", "foundJmbg": "2206988722345", "fragments": [], "lastPhrase": "result", "interrupted": false, "jmbgAttempts": 0, "lastQuestion": "repeat_offer", "nameAttempts": 0, "offerDelivered": true, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": 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Hvala Vam na pozivu. Prijatan dan.", "type": "dialog.response.ready", "callId": "107aefa5-bc63-4a1a-8d6b-3199d630d4b8", "turnId": "b7724143-a653-423e-b1a3-d5f8bedb6e87", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "segmentIds": [ "74dc6c00-e122-4888-ab7c-67346026538f", "34f8b34a-b987-4520-aaeb-729a58803815", "1707e398-4b2b-4d7a-a552-09ebe72d4ef5" ] }, "audioId": null, "audio": null }, { "id": "4439f425-37ec-436b-9b39-9dbddb350aae", "dialogId": "5d62c53c-f839-4db2-9b59-c9adc7d869d4", "sequence": 277, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T12:00:46.057Z", "recordedAt": "2026-10-08T12:00:46.060Z", "operationId": null, "turnId": "b7724143-a653-423e-b1a3-d5f8bedb6e87", "participantId": "callee", "payload": { "text": "Ja sam tu sam, ali ne treba. Ponovo. 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