{ "id": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "number": "+381603022591", "direction": "inbound", "room": "phone-_+381603022591_qrFipb2Ddapu", "status": "failed", "sipCallId": "SCL_hwcPktZQjmps", "sipStatus": "active", "createdAt": "2026-10-08T15:24:45.932Z", "updatedAt": "2026-10-08T15:24:56.869Z", "answeredAt": "2026-10-08T15:24:47.537Z", "endedAt": "2026-10-08T15:24:56.867Z", "endedReason": "Agent execution failed", "dialog": { "id": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "createdAt": "2026-10-08T15:24:45.932Z", "initialState": { "id": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "turns": [], "inputs": {}, "status": "created", "version": 2, "collected": {}, "agentState": null, "participants": [ { "id": "callee", "kind": "human", "name": "+381603022591", "status": "disconnected" }, { "id": "agent", "kind": "agent", "name": "Aki", "status": "disconnected", "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": true } }, "template": { "id": "agent:Aki", "name": "Aki", "audios": { "filler": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "e51d232b40ce2167937b32b5d88b7b2d784fe31e46a95c39f52ee670a6b4c5c7", "channels": 1, "byteLength": 66720, "durationMs": 1390, "sampleRate": 24000 }, "greeting": { "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "b7ad1be542c889c804284eeb8b881ab074f0816fb6c9bf0711b5d4909d6424bf", "channels": 1, "byteLength": 414720, "durationMs": 8640, "sampleRate": 24000 } }, "prompts": { "system": "aik banka. Provera raspoloživog stanja na kreditnoj kartici." }, "latencyCovers": [ { "audioId": "filler", "delayMs": 1250 } ] }, "definition": { "kind": "code", "options": { "latencyFiller": true, "speechProfile": { "speed": 1, "stability": 0.8, "similarityBoost": 0.8 }, "expectedReplyPool": true }, "voicePack": { "id": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "label": "Aki", "model": "eleven_v4_turbo", "voiceId": "oICC5xEEbDGIZC1LVOOM", "language": "sr", "provider": "elevenlabs" }, "configuration": { "name": "Aki", "timing": { "softMs": 250, "openingMs": 1200, "committedMs": 850 }, "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": true } }, "providers": { "ttv": "elevenlabs", "vtt": "soniox", "reply": "openai" }, "voicePackId": "elevenlabs:oICC5xEEbDGIZC1LVOOM", "systemPrompt": "aik banka. Provera raspoloživog stanja na kreditnoj kartici." }, "implementation": { "key": "aki", "version": "1" } } } ], "currentSpeakerId": null, "awaitingParticipantId": null }, "lastSequence": 65, "historyStartedAt": "2026-10-08T15:24:45.932Z", "events": [ { "id": "ab830c89-4ad4-42fd-8a2e-4acec6a92e46", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 1, "layer": "CALL", "type": "call.created", "version": 1, "occurredAt": "2026-10-08T15:24:45.906Z", "recordedAt": "2026-10-08T15:24:45.932Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "room": "phone-_+381603022591_qrFipb2Ddapu", "type": "call.created", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "number": "+381603022591", "direction": "inbound" }, "audioId": null, "audio": null }, { "id": "336ffa85-5fe6-49b6-a082-406136f2cbe4", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 2, "layer": "CALL", "type": "call.connecting", "version": 1, "occurredAt": "2026-10-08T15:24:45.906Z", "recordedAt": "2026-10-08T15:24:45.932Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connecting", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291" }, "audioId": null, "audio": null }, { "id": "8d804bcd-a12f-4c92-a9d4-dc15ca39ef0b", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 3, "layer": "DIALOG", "type": "dialog.started", "version": 1, "occurredAt": "2026-10-08T15:24:45.906Z", "recordedAt": "2026-10-08T15:24:45.932Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.started", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5" }, "audioId": null, "audio": null }, { "id": "caab84c5-153c-401d-804e-43c10b6ccd1c", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 4, "layer": "CALL", "type": "call.participant_joined", "version": 1, "occurredAt": "2026-10-08T15:24:45.965Z", "recordedAt": "2026-10-08T15:24:45.983Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_joined", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "6d67fbe8-c9fc-4f33-9b10-3fa6c13c84fe", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 5, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T15:24:45.965Z", "recordedAt": "2026-10-08T15:24:45.994Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "sipCallId": "SCL_hwcPktZQjmps", "sipStatus": "ringing" }, "audioId": null, "audio": null }, { "id": "00ea45c6-aa0f-4bc8-a159-3dc3ae6fa18f", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 6, "layer": "CALL", "type": "call.sip_status", "version": 1, "occurredAt": "2026-10-08T15:24:47.537Z", "recordedAt": "2026-10-08T15:24:47.543Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.sip_status", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "sipCallId": "SCL_hwcPktZQjmps", "sipStatus": "active" }, "audioId": null, "audio": null }, { "id": "28b9902f-9c39-42bc-ab4b-ee47ff290443", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 7, "layer": "CALL", "type": "call.connected", "version": 1, "occurredAt": "2026-10-08T15:24:47.537Z", "recordedAt": "2026-10-08T15:24:47.546Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.connected", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291" }, "audioId": null, "audio": null }, { "id": "ffac240d-1294-4879-acf5-ef536489e57c", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 8, "layer": "L1", "type": "vtt.started", "version": 1, "occurredAt": "2026-10-08T15:24:47.550Z", "recordedAt": "2026-10-08T15:24:47.564Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "mode": "live", "type": "vtt.started", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "4cf98163-2b2c-4ac0-b8d0-c5dfda54e6c6", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 9, "layer": "DIALOG", "type": "dialog.ready", "version": 1, "occurredAt": "2026-10-08T15:24:47.574Z", "recordedAt": "2026-10-08T15:24:47.580Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ready", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "behavior": { "turns": "submissive", "greeting": { "initiative": "assertive", "interruptible": true } }, "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5" }, "audioId": null, "audio": null }, { "id": "be999522-77fb-42d5-9257-071ba1885857", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 10, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:24:47.583Z", "recordedAt": "2026-10-08T15:24:47.588Z", "operationId": null, "turnId": "6e3ef47d-93de-4a38-bb80-bf139a3eb61d", "participantId": "agent", "payload": { "kind": "greeting", "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "turnId": "6e3ef47d-93de-4a38-bb80-bf139a3eb61d", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "d1290ae9-d9ef-4187-8b7e-00f63d8b45da", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 11, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T15:24:47.599Z", "recordedAt": "2026-10-08T15:24:47.603Z", "operationId": "e5881ba5-3c8f-4216-b714-8c50edeae7e9", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Dobar dan, dobro došli u aik banku. Ja sam Aki, virtuelna savetnica za proveru stanja na kreditnoj kartici. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "b7ad1be542c889c804284eeb8b881ab074f0816fb6c9bf0711b5d4909d6424bf", "channels": 1, "byteLength": 414720, "durationMs": 8640, "sampleRate": 24000 }, "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "e5881ba5-3c8f-4216-b714-8c50edeae7e9", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "6e32a000-5930-49cb-b8f2-ab2073ff7f87", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 12, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T15:24:47.607Z", "recordedAt": "2026-10-08T15:24:47.620Z", "operationId": "e5881ba5-3c8f-4216-b714-8c50edeae7e9", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "e5881ba5-3c8f-4216-b714-8c50edeae7e9", "firstFrameAt": "2026-10-08T15:24:47.606Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "b45c4b59-5882-46b4-b6f0-e11928d7d4ec", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 13, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T15:24:47.809Z", "recordedAt": "2026-10-08T15:24:47.817Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "atMs": 551.5342879999998, "type": "silence.soft", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "silenceId": "5b8ec1d4-79a5-47b3-a2d8-86dd281a48c5", "durationMs": 256, "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "9f3e6331-1edd-44c0-9fd4-2dcdb5e07dff", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 14, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-08T15:24:48.033Z", "recordedAt": "2026-10-08T15:24:48.121Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "atMs": 775.5342879999998, "type": "speech.started", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "b1fc7c75-c981-4971-bbbc-37e1491db173", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 15, "layer": "DIALOG", "type": "dialog.interrupted", "version": 1, "occurredAt": "2026-10-08T15:24:48.113Z", "recordedAt": "2026-10-08T15:24:48.129Z", "operationId": null, "turnId": "6e3ef47d-93de-4a38-bb80-bf139a3eb61d", "participantId": "callee", "payload": { "type": "dialog.interrupted", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "turnId": "6e3ef47d-93de-4a38-bb80-bf139a3eb61d", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "byParticipantId": "callee", "interruptedParticipantId": "agent" }, "audioId": null, "audio": null }, { "id": "fe7fdef4-0018-4df1-9072-237a5950a54d", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 16, "layer": "L1", "type": "audio.playback.cancelled", "version": 1, "occurredAt": "2026-10-08T15:24:48.121Z", "recordedAt": "2026-10-08T15:24:48.137Z", "operationId": "e5881ba5-3c8f-4216-b714-8c50edeae7e9", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.cancelled", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "e5881ba5-3c8f-4216-b714-8c50edeae7e9", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "a64b32eb-51c7-4915-9dde-c507807b76ed", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 17, "layer": "DIALOG", "type": "dialog.goal.started", "version": 1, "occurredAt": "2026-10-08T15:24:48.140Z", "recordedAt": "2026-10-08T15:24:48.146Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "name": "Credit card balance", "type": "dialog.goal.started", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "goalId": "aki.balance", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "goalIndex": 0 }, "audioId": null, "audio": null }, { "id": "3da6873d-b774-48f7-8305-5f2c553c8614", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 18, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T15:24:48.152Z", "recordedAt": "2026-10-08T15:24:48.159Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "opening", "fragments": [], "jmbgAttempts": 0, "lastQuestion": "help", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0, "greetingInterrupted": true }, "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "356cbf75-4d24-4eab-9895-7978e1103c06", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 19, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:24:48.157Z", "recordedAt": "2026-10-08T15:24:48.171Z", "operationId": "e5881ba5-3c8f-4216-b714-8c50edeae7e9", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "241a8dd4-1f3c-4343-a76a-20519d75f8c3", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/agent/241a8dd4-1f3c-4343-a76a-20519d75f8c3.wav", "bucket": "livekit-node-stage", "objectSha256": "3e2ab952ef0525339c207d28ee9d4abbe7ebd225d7507119f6c4baeab5f18e11" }, "format": "pcm_s16le", "sha256": "db54aba1fbee3009fa7686b4be470b63069284ffb31149e872857ac396353def", "channels": 1, "byteLength": 24326, "durationMs": 506.79166666666663, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "startedAt": "2026-10-08T15:24:47.606Z", "operationId": "e5881ba5-3c8f-4216-b714-8c50edeae7e9", "participantId": "agent" }, "audioId": "241a8dd4-1f3c-4343-a76a-20519d75f8c3", "audio": { "id": "241a8dd4-1f3c-4343-a76a-20519d75f8c3", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "db54aba1fbee3009fa7686b4be470b63069284ffb31149e872857ac396353def", "byteLength": 24326, "durationMs": 506.79166666666663, "bucket": "livekit-node-stage", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/agent/241a8dd4-1f3c-4343-a76a-20519d75f8c3.wav", "objectSha256": "3e2ab952ef0525339c207d28ee9d4abbe7ebd225d7507119f6c4baeab5f18e11", "objectByteLength": 24370, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:24:48.139Z" } }, { "id": "9e935a95-91a1-4b42-8316-013ee2cc45aa", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 20, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-08T15:24:48.225Z", "recordedAt": "2026-10-08T15:24:48.337Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "atMs": 967.5342879999998, "type": "speech.stopped", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "silenceId": "8cc5dc7b-f845-471e-96a5-1182ab1385d4", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "92143f21-9b39-431a-915d-cf88db3da612", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 21, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T15:24:48.481Z", "recordedAt": "2026-10-08T15:24:48.503Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "atMs": 1223.5342879999998, "type": "silence.soft", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "silenceId": "8cc5dc7b-f845-471e-96a5-1182ab1385d4", "durationMs": 256, "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "a5425514-376b-4365-9607-402efc8b2f59", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 22, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-08T15:24:48.633Z", "recordedAt": "2026-10-08T15:24:48.639Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": "ada20870-57a4-4909-8e42-82f39c10adc2", "participantId": "callee", "payload": { "text": "Aha.", "type": "vtt.transcript.delta", "turnId": "ada20870-57a4-4909-8e42-82f39c10adc2", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "29590dc5-851d-4ea3-8c50-1729ea18abf1", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 23, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T15:24:48.644Z", "recordedAt": "2026-10-08T15:24:48.650Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": "ada20870-57a4-4909-8e42-82f39c10adc2", "participantId": "callee", "payload": { "text": "Aha.", "type": "vtt.transcript.completed", "turnId": "ada20870-57a4-4909-8e42-82f39c10adc2", "endedAt": "2026-10-08T15:24:48.225Z", "segmentId": "8ebe2b52-4976-4414-86a6-ace399d74d9b", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "startedAt": "2026-10-08T15:24:48.033Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f09f2842-5655-44f0-a25e-b3b39fbca1f1", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 24, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-10-08T15:24:48.654Z", "recordedAt": "2026-10-08T15:24:48.661Z", "operationId": null, "turnId": "5b610df6-fd99-47dc-937f-240bcff175d9", "participantId": null, "payload": { "text": "Aha.", "type": "dialog.response.preparing", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "turnId": "5b610df6-fd99-47dc-937f-240bcff175d9", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "segmentIds": [ "8ebe2b52-4976-4414-86a6-ace399d74d9b" ] }, "audioId": null, "audio": null }, { "id": "fa69c22e-46a5-425a-aa2f-a4f0bab12b5d", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 25, "layer": "L1", "type": "regression.started", "version": 1, "occurredAt": "2026-10-08T15:24:48.668Z", "recordedAt": "2026-10-08T15:24:48.674Z", "operationId": "9fcb2291-e349-4567-ab33-64a8fa034a1a", "turnId": "5b610df6-fd99-47dc-937f-240bcff175d9", "participantId": "agent", "payload": { "type": "regression.started", "goalId": "aki.balance", "turnId": "5b610df6-fd99-47dc-937f-240bcff175d9", "purpose": "goal_regression", "provider": "openai", "goalIndex": 0, "iteration": 1, "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "9fcb2291-e349-4567-ab33-64a8fa034a1a", "retryAllowed": true, "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "55e22310-9282-4295-ad9a-feb19af83d4e", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 26, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T15:24:49.090Z", "recordedAt": "2026-10-08T15:24:49.096Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "atMs": 1832.0436709999994, "type": "silence.committed", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "silenceId": "8cc5dc7b-f845-471e-96a5-1182ab1385d4", "durationMs": 864, "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "b31e3015-fdef-45b6-9d12-80294f6fe8a6", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 27, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:24:49.570Z", "recordedAt": "2026-10-08T15:24:49.578Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "c6ea60a0-385e-4b6a-be6f-9a3705f636a7", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/caller/c6ea60a0-385e-4b6a-be6f-9a3705f636a7.wav", "bucket": "livekit-node-stage", "objectSha256": "838ee1adcd70aa082e477802a2de3707f7a3e1bca70a1a3b871066d1d2f398c7" }, "format": "pcm_s16le", "sha256": "73b2cd5fe0fa2d1e56a37d1cc140ce5fca928a15583728514879e77dce093a05", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "startedAt": "2026-10-08T15:24:47.553Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": "c6ea60a0-385e-4b6a-be6f-9a3705f636a7", "audio": { "id": "c6ea60a0-385e-4b6a-be6f-9a3705f636a7", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "73b2cd5fe0fa2d1e56a37d1cc140ce5fca928a15583728514879e77dce093a05", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/caller/c6ea60a0-385e-4b6a-be6f-9a3705f636a7.wav", "objectSha256": "838ee1adcd70aa082e477802a2de3707f7a3e1bca70a1a3b871066d1d2f398c7", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:24:49.550Z" } }, { "id": "1a027bd2-94f6-4282-9af4-d7e60ef9fc1c", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 28, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:24:49.905Z", "recordedAt": "2026-10-08T15:24:49.912Z", "operationId": null, "turnId": "f7715e38-d502-486e-b72e-0c6d03660163", "participantId": "agent", "payload": { "kind": "filler", "text": "Trenutak, molim.", "type": "dialog.turn.started", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "turnId": "f7715e38-d502-486e-b72e-0c6d03660163", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "269bbf3c-2f1b-4096-8c9e-d675b30b0c3e", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 29, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T15:24:49.915Z", "recordedAt": "2026-10-08T15:24:49.919Z", "operationId": "b8267879-02af-4ce6-a345-73b30bcef051", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Trenutak, molim.", "format": "pcm_s16le", "sha256": "e51d232b40ce2167937b32b5d88b7b2d784fe31e46a95c39f52ee670a6b4c5c7", "channels": 1, "byteLength": 66720, "durationMs": 1390, "sampleRate": 24000 }, "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "b8267879-02af-4ce6-a345-73b30bcef051", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "0419cc65-3099-405d-b168-228b277e487a", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 30, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T15:24:49.922Z", "recordedAt": "2026-10-08T15:24:49.928Z", "operationId": "b8267879-02af-4ce6-a345-73b30bcef051", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "b8267879-02af-4ce6-a345-73b30bcef051", "firstFrameAt": "2026-10-08T15:24:49.921Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "7f4d5aba-3f83-45f6-9f09-9640e3c54da9", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 31, "layer": "L1", "type": "regression.finished", "version": 1, "occurredAt": "2026-10-08T15:24:50.046Z", "recordedAt": "2026-10-08T15:24:50.052Z", "operationId": "9fcb2291-e349-4567-ab33-64a8fa034a1a", "turnId": "5b610df6-fd99-47dc-937f-240bcff175d9", "participantId": "agent", "payload": { "type": "regression.finished", "goalId": "aki.balance", "reason": "acknowledge", "turnId": "5b610df6-fd99-47dc-937f-240bcff175d9", "values": [], "purpose": "goal_regression", "nextTurn": null, "provider": "openai", "completed": false, "elapsedMs": 1378.581717000001, "goalIndex": 0, "iteration": 1, "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "9fcb2291-e349-4567-ab33-64a8fa034a1a", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "a556789d-a6fe-49d1-9850-9eda213b9984", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 32, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-08T15:24:50.058Z", "recordedAt": "2026-10-08T15:24:50.062Z", "operationId": null, "turnId": "5b610df6-fd99-47dc-937f-240bcff175d9", "participantId": null, "payload": { "text": "", "type": "dialog.response.ready", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "turnId": "5b610df6-fd99-47dc-937f-240bcff175d9", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "segmentIds": [ "8ebe2b52-4976-4414-86a6-ace399d74d9b" ] }, "audioId": null, "audio": null }, { "id": "6ede9ecf-7de3-4c7d-aa0d-f2a6dd2ac01b", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 33, "layer": "L1", "type": "audio.playback.cancelled", "version": 1, "occurredAt": "2026-10-08T15:24:50.070Z", "recordedAt": "2026-10-08T15:24:50.076Z", "operationId": "b8267879-02af-4ce6-a345-73b30bcef051", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.cancelled", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "b8267879-02af-4ce6-a345-73b30bcef051", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "7d94e034-7ba0-4eb1-bc69-ea41ad8cb887", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 34, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T15:24:50.080Z", "recordedAt": "2026-10-08T15:24:50.087Z", "operationId": null, "turnId": "5b610df6-fd99-47dc-937f-240bcff175d9", "participantId": "callee", "payload": { "text": "Aha.", "type": "dialog.answer_received", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "turnId": "5b610df6-fd99-47dc-937f-240bcff175d9", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "segmentIds": [ "8ebe2b52-4976-4414-86a6-ace399d74d9b" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "5dafc8c8-ce03-44df-953d-ed490f141c79", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 35, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T15:24:50.090Z", "recordedAt": "2026-10-08T15:24:50.097Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "opening", "fragments": [], "lastTurnId": "5b610df6-fd99-47dc-937f-240bcff175d9", "jmbgAttempts": 0, "lastQuestion": "help", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "cdb6fc53-b201-40a8-8ea4-47ac76424993", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 36, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:24:50.094Z", "recordedAt": "2026-10-08T15:24:50.106Z", "operationId": "b8267879-02af-4ce6-a345-73b30bcef051", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "2fc26d20-afaf-4fae-8067-3364420f626f", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/agent/2fc26d20-afaf-4fae-8067-3364420f626f.wav", "bucket": "livekit-node-stage", "objectSha256": "49edcd382a07f34b262693d3f9e7748709981249c99c86707545639114188f7f" }, "format": "pcm_s16le", "sha256": "32e87df06ddb66916db7fcb2c1b8888e7065eefbc428d1abd4458e2bd2b99593", "channels": 1, "byteLength": 6830, "durationMs": 142.29166666666669, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "startedAt": "2026-10-08T15:24:49.921Z", "operationId": "b8267879-02af-4ce6-a345-73b30bcef051", "participantId": "agent" }, "audioId": "2fc26d20-afaf-4fae-8067-3364420f626f", "audio": { "id": "2fc26d20-afaf-4fae-8067-3364420f626f", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "32e87df06ddb66916db7fcb2c1b8888e7065eefbc428d1abd4458e2bd2b99593", "byteLength": 6830, "durationMs": 142.29166666666669, "bucket": "livekit-node-stage", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/agent/2fc26d20-afaf-4fae-8067-3364420f626f.wav", "objectSha256": "49edcd382a07f34b262693d3f9e7748709981249c99c86707545639114188f7f", "objectByteLength": 6874, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:24:50.079Z" } }, { "id": "a8e20c07-70f1-4ad6-9db2-d1502ecd0417", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 37, "layer": "L1", "type": "speech.started", "version": 1, "occurredAt": "2026-10-08T15:24:50.402Z", "recordedAt": "2026-10-08T15:24:50.478Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "atMs": 3144.0436709999994, "type": "speech.started", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "f18ea7a6-9b7b-410b-b0ed-f33c889937f8", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 38, "layer": "L1", "type": "speech.stopped", "version": 1, "occurredAt": "2026-10-08T15:24:51.010Z", "recordedAt": "2026-10-08T15:24:51.116Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "atMs": 3752.0436709999994, "type": "speech.stopped", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "silenceId": "ed6c90fe-52a1-43c5-b690-ba98e12f005e", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "fa9fee80-4cd1-46bb-b94c-0ac9abec0bec", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 39, "layer": "L1", "type": "silence.soft", "version": 1, "occurredAt": "2026-10-08T15:24:51.266Z", "recordedAt": "2026-10-08T15:24:51.275Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "atMs": 4008.0436709999994, "type": "silence.soft", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "silenceId": "ed6c90fe-52a1-43c5-b690-ba98e12f005e", "durationMs": 256, "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "56e1a00b-dc6a-4dbb-a2ab-790bbba98724", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 40, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-08T15:24:51.400Z", "recordedAt": "2026-10-08T15:24:51.404Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": "d8d64b3a-0b38-4eba-a6fe-cfad012beeec", "participantId": "callee", "payload": { "text": " Dobar dan.", "type": "vtt.transcript.delta", "turnId": "d8d64b3a-0b38-4eba-a6fe-cfad012beeec", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "dd5519f6-02ce-4740-8a69-8ee9f44bf561", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 41, "layer": "L1", "type": "vtt.transcript.completed", "version": 1, "occurredAt": "2026-10-08T15:24:51.411Z", "recordedAt": "2026-10-08T15:24:51.415Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": "d8d64b3a-0b38-4eba-a6fe-cfad012beeec", "participantId": "callee", "payload": { "text": "Dobar dan.", "type": "vtt.transcript.completed", "turnId": "d8d64b3a-0b38-4eba-a6fe-cfad012beeec", "endedAt": "2026-10-08T15:24:51.010Z", "segmentId": "32c10e78-72b0-4c83-ab22-05f89f521146", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "startedAt": "2026-10-08T15:24:50.402Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "cc1d3d58-31e1-4967-bc26-90ae789dcd28", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 42, "layer": "DIALOG", "type": "dialog.response.preparing", "version": 1, "occurredAt": "2026-10-08T15:24:51.417Z", "recordedAt": "2026-10-08T15:24:51.421Z", "operationId": null, "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "participantId": null, "payload": { "text": "Dobar dan.", "type": "dialog.response.preparing", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "segmentIds": [ "32c10e78-72b0-4c83-ab22-05f89f521146" ] }, "audioId": null, "audio": null }, { "id": "2dce94e0-7aad-44ad-a503-8c8800cba840", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 43, "layer": "L1", "type": "regression.started", "version": 1, "occurredAt": "2026-10-08T15:24:51.423Z", "recordedAt": "2026-10-08T15:24:51.426Z", "operationId": "21c3982c-97ce-43f9-b021-f695ff08f381", "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "participantId": "agent", "payload": { "type": "regression.started", "goalId": "aki.balance", "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "purpose": "goal_regression", "provider": "openai", "goalIndex": 0, "iteration": 1, "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "21c3982c-97ce-43f9-b021-f695ff08f381", "retryAllowed": true, "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "820c23f2-4027-45eb-9704-d8a758f2812b", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 44, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:24:51.565Z", "recordedAt": "2026-10-08T15:24:51.572Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "0d8fb38a-f01e-4821-be74-1ce7927ca0e0", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/caller/0d8fb38a-f01e-4821-be74-1ce7927ca0e0.wav", "bucket": "livekit-node-stage", "objectSha256": "834666290b1e9960e2d9d218e1a5ad30492d8ba1d696604c350ca166e5283eef" }, "format": "pcm_s16le", "sha256": "6605d01b8f9c6f963ba8bd065dfe38f55ae4f6fe939924f10385a7440a5e9cf2", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "startedAt": "2026-10-08T15:24:49.554Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": "0d8fb38a-f01e-4821-be74-1ce7927ca0e0", "audio": { "id": "0d8fb38a-f01e-4821-be74-1ce7927ca0e0", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "6605d01b8f9c6f963ba8bd065dfe38f55ae4f6fe939924f10385a7440a5e9cf2", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/caller/0d8fb38a-f01e-4821-be74-1ce7927ca0e0.wav", "objectSha256": "834666290b1e9960e2d9d218e1a5ad30492d8ba1d696604c350ca166e5283eef", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:24:51.551Z" } }, { "id": "8e24d946-c40e-4c3c-9779-20864d7b50e5", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 45, "layer": "L1", "type": "silence.committed", "version": 1, "occurredAt": "2026-10-08T15:24:51.874Z", "recordedAt": "2026-10-08T15:24:51.895Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "atMs": 4616.043670999999, "type": "silence.committed", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "silenceId": "ed6c90fe-52a1-43c5-b690-ba98e12f005e", "durationMs": 864, "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "747a967c-ad3d-4e98-96ed-a97fed0d0cf3", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 46, "layer": "L1", "type": "regression.finished", "version": 1, "occurredAt": "2026-10-08T15:24:52.402Z", "recordedAt": "2026-10-08T15:24:52.406Z", "operationId": "21c3982c-97ce-43f9-b021-f695ff08f381", "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "participantId": "agent", "payload": { "type": "regression.finished", "goalId": "aki.balance", "reason": "small_talk", "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "values": [], "purpose": "goal_regression", "nextTurn": null, "provider": "openai", "completed": false, "elapsedMs": 978.6788950000009, "goalIndex": 0, "iteration": 1, "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "21c3982c-97ce-43f9-b021-f695ff08f381", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "16054d8e-dfc0-4e1a-b0f8-bb76cf51f93e", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 47, "layer": "DIALOG", "type": "dialog.response.ready", "version": 1, "occurredAt": "2026-10-08T15:24:52.431Z", "recordedAt": "2026-10-08T15:24:52.437Z", "operationId": null, "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "participantId": null, "payload": { "text": "Tu sam da Vam pomognem. Kako mogu da Vam pomognem?", "type": "dialog.response.ready", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "segmentIds": [ "32c10e78-72b0-4c83-ab22-05f89f521146" ] }, "audioId": null, "audio": null }, { "id": "ffafe1e5-3d48-48eb-b398-becab0943315", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 48, "layer": "DIALOG", "type": "dialog.answer_received", "version": 1, "occurredAt": "2026-10-08T15:24:52.439Z", "recordedAt": "2026-10-08T15:24:52.442Z", "operationId": null, "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "participantId": "callee", "payload": { "text": "Dobar dan.", "type": "dialog.answer_received", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "segmentIds": [ "32c10e78-72b0-4c83-ab22-05f89f521146" ], "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "a71863ff-ebc1-4e79-9855-b5c9d8b06e49", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 49, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T15:24:52.444Z", "recordedAt": "2026-10-08T15:24:52.448Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "opening", "fragments": [], "lastTurnId": "d73a643c-4024-4862-a3f1-44781f2536df", "jmbgAttempts": 0, "lastQuestion": "help", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "b11fe53f-7887-48a5-af45-947a046cfece", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 50, "layer": "DIALOG", "type": "dialog.turn.started", "version": 1, "occurredAt": "2026-10-08T15:24:52.451Z", "recordedAt": "2026-10-08T15:24:52.454Z", "operationId": null, "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "participantId": "agent", "payload": { "kind": "response", "text": "Tu sam da Vam pomognem. Kako mogu da Vam pomognem?", "type": "dialog.turn.started", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "7b5dab0b-b97e-421d-8804-c395a8bb9c96", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 51, "layer": "L1", "type": "audio.playback.started", "version": 1, "occurredAt": "2026-10-08T15:24:52.457Z", "recordedAt": "2026-10-08T15:24:52.460Z", "operationId": "3e2883dd-3bb5-4014-98ab-e187617ec8a8", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.started", "audio": { "text": "Tu sam da Vam pomognem. Kako mogu da Vam pomognem?", "format": "pcm_s16le", "sha256": "5438986892ed3f3cf58f84119ef43a689cae0526c20a5ae3eb33a4013d5c7e26", "channels": 1, "byteLength": 138816, "durationMs": 2892, "sampleRate": 24000 }, "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "3e2883dd-3bb5-4014-98ab-e187617ec8a8", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "a9840efa-9425-4ccb-a4bb-003985749692", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 52, "layer": "L1", "type": "audio.playback.first_frame", "version": 1, "occurredAt": "2026-10-08T15:24:52.463Z", "recordedAt": "2026-10-08T15:24:52.469Z", "operationId": "3e2883dd-3bb5-4014-98ab-e187617ec8a8", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.first_frame", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "3e2883dd-3bb5-4014-98ab-e187617ec8a8", "firstFrameAt": "2026-10-08T15:24:52.462Z", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "f131655a-533c-458c-96b3-6a9dd11cd648", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 53, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:24:53.564Z", "recordedAt": "2026-10-08T15:24:53.568Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "96ab9a4b-69c6-481f-9a0d-ebfb2ceaa314", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/caller/96ab9a4b-69c6-481f-9a0d-ebfb2ceaa314.wav", "bucket": "livekit-node-stage", "objectSha256": "7e0ea4e57b395a2bf7f1557edcfba51f9e121548c2fda3abf8d161c4e9fd686a" }, "format": "pcm_s16le", "sha256": "a6767214255e54eafb37e6d00ac4bfe65868e5e4f6d15a13a6a319dc2beb0788", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "startedAt": "2026-10-08T15:24:51.554Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": "96ab9a4b-69c6-481f-9a0d-ebfb2ceaa314", "audio": { "id": "96ab9a4b-69c6-481f-9a0d-ebfb2ceaa314", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "a6767214255e54eafb37e6d00ac4bfe65868e5e4f6d15a13a6a319dc2beb0788", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/caller/96ab9a4b-69c6-481f-9a0d-ebfb2ceaa314.wav", "objectSha256": "7e0ea4e57b395a2bf7f1557edcfba51f9e121548c2fda3abf8d161c4e9fd686a", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:24:53.551Z" } }, { "id": "045977b4-0f41-46f4-9c6c-0930a89f2581", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 54, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:24:54.524Z", "recordedAt": "2026-10-08T15:24:54.532Z", "operationId": "3e2883dd-3bb5-4014-98ab-e187617ec8a8", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "592ffce6-2244-4976-b505-3ac1dfee0f63", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/agent/592ffce6-2244-4976-b505-3ac1dfee0f63.wav", "bucket": "livekit-node-stage", "objectSha256": "66ff8b6352882583ce5af9011bebdbe9f6097fe0fbce254b70c686a249588f5b" }, "format": "pcm_s16le", "sha256": "beb3031668fb97d3861748cff07207df11b677674731e788c55d674a1601e2aa", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "startedAt": "2026-10-08T15:24:52.462Z", "operationId": "3e2883dd-3bb5-4014-98ab-e187617ec8a8", "participantId": "agent" }, "audioId": "592ffce6-2244-4976-b505-3ac1dfee0f63", "audio": { "id": "592ffce6-2244-4976-b505-3ac1dfee0f63", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "beb3031668fb97d3861748cff07207df11b677674731e788c55d674a1601e2aa", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/agent/592ffce6-2244-4976-b505-3ac1dfee0f63.wav", "objectSha256": "66ff8b6352882583ce5af9011bebdbe9f6097fe0fbce254b70c686a249588f5b", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:24:54.500Z" } }, { "id": "6c0afa63-b9b9-4acd-ac72-97b2c8f5bbea", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 55, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:24:55.566Z", "recordedAt": "2026-10-08T15:24:55.574Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "09c9f6b7-1462-4637-8c59-cce4618e1500", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/caller/09c9f6b7-1462-4637-8c59-cce4618e1500.wav", "bucket": "livekit-node-stage", "objectSha256": "378bf4f44db42c08314e70b92654767707285b6a20e74c7a24624671a2ad8e70" }, "format": "pcm_s16le", "sha256": "9abf2b0b69ddabc62e2e36c6cb1f120d97678a4173c4126b4ad51f395b5da70b", "channels": 1, "byteLength": 96000, "durationMs": 2000, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "startedAt": "2026-10-08T15:24:53.554Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": "09c9f6b7-1462-4637-8c59-cce4618e1500", "audio": { "id": "09c9f6b7-1462-4637-8c59-cce4618e1500", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "9abf2b0b69ddabc62e2e36c6cb1f120d97678a4173c4126b4ad51f395b5da70b", "byteLength": 96000, "durationMs": 2000, "bucket": "livekit-node-stage", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/caller/09c9f6b7-1462-4637-8c59-cce4618e1500.wav", "objectSha256": "378bf4f44db42c08314e70b92654767707285b6a20e74c7a24624671a2ad8e70", "objectByteLength": 96044, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:24:55.551Z" } }, { "id": "0e5a5b67-c556-4d09-9ae9-2f1b70c45135", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 56, "layer": "L1", "type": "audio.playback.finished", "version": 1, "occurredAt": "2026-10-08T15:24:55.662Z", "recordedAt": "2026-10-08T15:24:55.666Z", "operationId": "3e2883dd-3bb5-4014-98ab-e187617ec8a8", "turnId": null, "participantId": "agent", "payload": { "type": "audio.playback.finished", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "3e2883dd-3bb5-4014-98ab-e187617ec8a8", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "09a21f13-c4b5-4db3-bf1c-be4135317c4d", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 57, "layer": "DIALOG", "type": "dialog.turn.completed", "version": 1, "occurredAt": "2026-10-08T15:24:55.671Z", "recordedAt": "2026-10-08T15:24:55.676Z", "operationId": null, "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "participantId": "agent", "payload": { "kind": "response", "text": "Tu sam da Vam pomognem. Kako mogu da Vam pomognem?", "type": "dialog.turn.completed", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "turnId": "d73a643c-4024-4862-a3f1-44781f2536df", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "participantId": "agent" }, "audioId": null, "audio": null }, { "id": "238eb05c-4152-438f-a2f9-d7005c603bbf", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 58, "layer": "DIALOG", "type": "dialog.agent.state", "version": 1, "occurredAt": "2026-10-08T15:24:55.680Z", "recordedAt": "2026-10-08T15:24:55.684Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.agent.state", "state": { "phase": "opening", "fragments": [], "lastPhrase": "help", "interrupted": false, "jmbgAttempts": 0, "lastQuestion": "help", "nameAttempts": 0, "offerDelivered": false, "clarifyAttempts": 0, "serviceFailures": 0, "mismatchAttempts": 0 }, "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "implementation": "aki@1" }, "audioId": null, "audio": null }, { "id": "ea0d104d-3e92-4faf-9a66-816911f63b3a", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 59, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:24:55.684Z", "recordedAt": "2026-10-08T15:24:55.693Z", "operationId": "3e2883dd-3bb5-4014-98ab-e187617ec8a8", "turnId": null, "participantId": "agent", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "aecee9df-d07b-4282-946f-5e5ebbdce6b6", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/agent/aecee9df-d07b-4282-946f-5e5ebbdce6b6.wav", "bucket": "livekit-node-stage", "objectSha256": "49cf0ff4e1165313f5d744638109aa315abcd5d0e44a27b9ee65c2f187fa283e" }, "format": "pcm_s16le", "sha256": "4a56d0a1bb2fa3f3adefb0fb0799308e8d9cd6068430bfdc8355dfcf0ccb2336", "channels": 1, "byteLength": 57600, "durationMs": 1200, "sampleRate": 24000 }, "speaker": "agent", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "startedAt": "2026-10-08T15:24:54.462Z", "operationId": "3e2883dd-3bb5-4014-98ab-e187617ec8a8", "participantId": "agent" }, "audioId": "aecee9df-d07b-4282-946f-5e5ebbdce6b6", "audio": { "id": "aecee9df-d07b-4282-946f-5e5ebbdce6b6", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "4a56d0a1bb2fa3f3adefb0fb0799308e8d9cd6068430bfdc8355dfcf0ccb2336", "byteLength": 57600, "durationMs": 1200, "bucket": "livekit-node-stage", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/agent/aecee9df-d07b-4282-946f-5e5ebbdce6b6.wav", "objectSha256": "49cf0ff4e1165313f5d744638109aa315abcd5d0e44a27b9ee65c2f187fa283e", "objectByteLength": 57644, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:24:55.670Z" } }, { "id": "b3a34a12-fea4-42e4-b29b-3d669407f057", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 60, "layer": "L1", "type": "vtt.transcript.delta", "version": 1, "occurredAt": "2026-10-08T15:24:56.824Z", "recordedAt": "2026-10-08T15:24:56.829Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": "d5d4f138-7bb0-409e-8baf-0c657cc9ae81", "participantId": "callee", "payload": { "text": " ", "type": "vtt.transcript.delta", "turnId": "d5d4f138-7bb0-409e-8baf-0c657cc9ae81", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "e35e1188-976e-475d-9a6e-3ab5854e6ebf", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 61, "layer": "L1", "type": "vtt.finished", "version": 1, "occurredAt": "2026-10-08T15:24:56.831Z", "recordedAt": "2026-10-08T15:24:56.834Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "type": "vtt.finished", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "ad9effe5-3428-4921-81c5-24ec3324ccee", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 62, "layer": "L1", "type": "audio.recording.saved", "version": 1, "occurredAt": "2026-10-08T15:24:56.852Z", "recordedAt": "2026-10-08T15:24:56.857Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "turnId": null, "participantId": "callee", "payload": { "type": "audio.recording.saved", "audio": { "asset": { "id": "0ee11c95-7da6-4d3d-8e23-eb73c539c0ec", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/caller/0ee11c95-7da6-4d3d-8e23-eb73c539c0ec.wav", "bucket": "livekit-node-stage", "objectSha256": "05e174fc1fd228e9cd3c01b1f4fc310be0bf290159fee437649f17af33698166" }, "format": "pcm_s16le", "sha256": "51aba656c9f7f0a1b95355d30e210156e95234719734c4b00d0ec2e611328e2b", "channels": 1, "byteLength": 55680, "durationMs": 1160, "sampleRate": 24000 }, "speaker": "caller", "sessionId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "startedAt": "2026-10-08T15:24:55.554Z", "operationId": "4e773ed9-77e0-4e87-9656-3b31de584ee0", "participantId": "callee" }, "audioId": "0ee11c95-7da6-4d3d-8e23-eb73c539c0ec", "audio": { "id": "0ee11c95-7da6-4d3d-8e23-eb73c539c0ec", "name": null, "text": null, "format": "pcm_s16le", "sampleRate": 24000, "channels": 1, "sha256": "51aba656c9f7f0a1b95355d30e210156e95234719734c4b00d0ec2e611328e2b", "byteLength": 55680, "durationMs": 1160, "bucket": "livekit-node-stage", "key": "recordings/0181d045-5eda-47e4-b7ab-c5f9a8b27291/audio/caller/0ee11c95-7da6-4d3d-8e23-eb73c539c0ec.wav", "objectSha256": "05e174fc1fd228e9cd3c01b1f4fc310be0bf290159fee437649f17af33698166", "objectByteLength": 55724, "mimeType": "audio/wav", "createdAt": "2026-10-08T15:24:56.838Z" } }, { "id": "2fc27605-1003-4053-a9a2-ba485408af94", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 63, "layer": "CALL", "type": "call.participant_left", "version": 1, "occurredAt": "2026-10-08T15:24:56.867Z", "recordedAt": "2026-10-08T15:24:56.872Z", "operationId": null, "turnId": null, "participantId": "callee", "payload": { "type": "call.participant_left", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "reason": "Agent execution failed", "participantId": "callee" }, "audioId": null, "audio": null }, { "id": "1c3c3e3b-ede5-4c2b-953f-5c4df219e2bf", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 64, "layer": "CALL", "type": "call.failed", "version": 1, "occurredAt": "2026-10-08T15:24:56.867Z", "recordedAt": "2026-10-08T15:24:56.874Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "call.failed", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "message": "Agent execution failed" }, "audioId": null, "audio": null }, { "id": "b7292ed3-930d-4950-8469-32650f3de5ff", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5", "sequence": 65, "layer": "DIALOG", "type": "dialog.ended", "version": 1, "occurredAt": "2026-10-08T15:24:56.867Z", "recordedAt": "2026-10-08T15:24:56.876Z", "operationId": null, "turnId": null, "participantId": null, "payload": { "type": "dialog.ended", "callId": "0181d045-5eda-47e4-b7ab-c5f9a8b27291", "reason": "Agent execution failed", "dialogId": "790e61c7-5bf6-44c4-a620-4077fa3a75b5" }, "audioId": null, "audio": null } ] } }